Didn't receive free samples

[Jackieeeee222]

I received an order in the mail today and didn't receive any of my 3 free samples that are shown on my order details. Sometimes if the samples are out of stock I will get a substitute but I didn't get anything this time 😞 has this happened to anyone else? If so how often?

[TMRich]

Happened to me too.  Although I thought I had 3 free samples in my 'cart', I received free mascara instead... maybe it was my cart?

[Aleyoop92]

I didn't receive my free samples in my order today, either. I was super excited to try the Versace Bright Crystal. 😞

[keelybt]

Hi Jackieeeeee222, I'm sorry to hear that you didn't receive your samples. I will send you a message to help.

[Jackieeeee222]

Thank you so much for the message and fix

[MarcelaEllaElla]

Hi Jackie!

This happened to me too! I had two separate orders and none of them had my samples. So in total I am missing 6 samples 😞  

[keelybt]

Hi MarcelaEllaElla, I'm sorry to hear that! I will send you a message to help.