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Did one out of stock item cancel my whole order?

Hello 🙂
I made a fairly large order last night and received an email today saying "We apologize, but your recent order was cancelled due to either a system error or an inventory issue. We regret that we are unable to replace your order at this time. We have included the information below so that you can review the details of your order."
My card has been charged so I'm hoping it was just the one item that I see is now out of stock that got cancelled but am unsure. Any advice would be appreciated. 

Re: Did one out of stock item cancel my whole order?

Update for anyone with the same question: yes the whole order was cancelled and it will be up to 7 days to get my money back.

Re: Did one out of stock item cancel my whole order?

Hi @SilverTansy,

 

I'm sorry to hear this! I'm going to look into this and send you a PM soon. (: 

XOXO,
Marieke
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