Wrong samples
I just got my order and received 2 samples that are incorrect. I was
looking forward to try them and if they didn’t have the samples in stock
why would you offer them in the website if they’re not available?
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Re: Wrong samples
@daffy87 I'm sorry to hear this! We do have to make substitutions if the
samples you select are unavailable in the distribution center that is
processing your order. I apologize for the disappointment...
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Summer Friday lip
Good evening, My sister and I came in yesterday April 21/2024 4:10pm. I
bought a Summer Friday lip balm and when we opened it, it looked used
and it felt empty. I bought another lip balm brown sugar, ...
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Re: Summer Friday lip
@pinkygal I'm sorry to hear that! I recommend contacting the store
directly so they can assist you with this.
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Perfume
I got the deluxe perfume sampler, when I try to claim the perfume, I put
it in the promo box, but it says to put it in the gift card box, but I
don’t have a pin?
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Re: Perfume
@chlodis It should be entered in the promo code box at check out. I will
send you a PM.
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Package not received!!
Hi! My package was just listed as delivered. I was here during the
supposed delivery and would have received notification that someone
entered my gated complex. I received no such notification and the
package never arrived.
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Sephora credit card
I am being charged by Sephora credit card which I do not even have and
have never received it.
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Re: Sephora credit card
@56Kakali124 Oh no! I recommend contacting Comenity directly so they can
look into this for you: 1-866-841-5037 (Sephora Visa) 1-866-864-7787
(Sephora Visa Signature) 1-866-702-9946 (Sephora Credit Card)
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Missing Package
I'm panicking! I recently made a bulk purchase, sister loved the
products, i ended up re-buying said products to gift to her for her
birthday tomorrow and my package that was supposed to be delivered ...
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Re: Makeup By Mario F4 Brush
@Lucida We don't have a restock date available at this time. I recommend
signing up for notification on the product page or checking with your
local store.
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Damaged product
Just received my package, product came broken and it’s sold out online.
Is starting the return process the correct step? I am unsure as the
return policy says you only issue refunds to only slightly used
products. TIA!
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Missing item in my Sephora order ??!
I just received my Sephora order today and find out that the item I
purchased was not in my package. It is clearly listed on the packing
slip but it was nowhere to be found. There were 4 items in tota...
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Re: Missing item in my Sephora order ??!
I ordered two Summer Fridays Lip Balms and 1 Kiehl’s Ultra Facial
Moisturizing Cream. I received the package today and only the lip balms
were in the package. I am missing the Kiehl’s facial cream. How can I
get this missing item?
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Re: Missing item in my Sephora order ??!
Hi @BecccaHWilson Oh no! I'm sorry I'm not able to send you a PM at this
time. Please contact us via phone at 1-877-737-4672 or via our live chat
for help. Thanks!
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Re: Missing item in my Sephora order ??!
Hi, I received my package today (09/01/2023) I order 5 things and I am
missing two items. I am missing a Fenty Beauty Mini Pro Filt'r
Foundation and Rare Beauty Liquid Liner-Black. Just wanted to see how I
can receive both these items. Thank you
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