Customer Service

[beccaSalas]

I'm a loyal Sephora customer I've never had any problems with this company until today. On April 20, 2017 I ordered the ABH modern renascence plates and a few other things and was shown to be delivered to my house on April 26 . On tracking my package it shown the package was just arriving to my city and wouldn't get to me until today the 27th which is fine total understandable. but today the package I got a notification saying my package was in its was and should be delivered soon. So a few hours later I tracked it and it showed it had been delivered on my front porch and in actuallity it wasn't there and I checked the mail box nothing the box was no where to be found so I called Sephora and they were no help so I called UPS and they called Sephora and made a claim. This is becoming such a hassle when I just wanted some makeup to make me feel better about myself and just add to my collection. So moral of the story I'm not upset im just trying to get my products that I paid for and maybe help out anyone else this might happen to. 

[DaneeBT]

Hi beccaSalas,

I'm truly sorry to hear you haven't received your order and for the inconvenience this has caused you! I just sent you a private message to assist you further. Please check your inbox when you get a chance. Thank you.

Always,

Danee