Adding points after purchase
I made a purchase but forgot to add my phone number.. can I get the
points added to my account if I have the receipt?
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In store purchase not showing up online
This past Wednesday I purchased several items at a Sephora in Columbia,
SC and the items have not shown up in the purchases section online nor
have the points been added to my account even though my i...
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Re: In store purchase not showing up online
Hi @katarinarucker! Yes! Please send a copy of your receipt with the
email address on your account to "customerservice@sephora.com" and the
appropriate department will be able to update your account for you.
Best, Kevin
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Re: In store purchase not showing up online
I am also having the same issue. I provided them with my phone number
and the purchase is not showing up in my account. When I contact
customer service and provide them with my receipt number they bas...
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Did not receive samples
Hello, I just received my order and did not receive any samples I have
selected. The reason I oredered items from sephora online was to get
those specific samples I've selected. So I'm wondering if th...
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YTTP 100pt Reward Dried Out
Hello,I received my order with the Youth to the People 100pt sample
today. It's not even 1/3 full and looks dried out. Very disappointed
with this redemption.Tried to use the chat support but it seems to be
unavailable.Please help!
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Cancelling an order
So I placed an order and I had 3 things in my cart but when I checked
out using apple pay, only 2 items were ordered and the total of the 2 is
44 with 6 dollar shipping. I read a lot that you can't ca...
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Re: Cancelling an order
@rrozelle We have a limited time in which we are able to cancel an
order. I will send you a PM.
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Re: Cancelling an order
I would like to cancel my order. It’s my first time ordering online
through Sephora and I didn’t realize it was this difficult to cancel. I
wanted to add/drop a few items, but when I checked an hour b...
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Re: Cancelling an order
Please let me cancel my order! Why isn’t there a button. I just placed
my order a few minutes ago you should be able too!
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Re: Cancelling an order
Please let me cancel my order! Why isn’t there a button. I just placed
my order a few minutes ago you should be able too! Can you like send me
one to please
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