Double Charge
Spoiler (Highlight to read)Help me!!Help me!!I bought some products at
sephora and was charged the same day of purchase and a week later it was
charged again, I called my bank and they told me it was an automatic
charge from Sephora.
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Where is my review?
I posted a review on 1/19/24 and I can't find it? I have to take a
screenshot for influenster before the 29th but it has become impossible
it seems? If I don't complete this task, it says I might not ...
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Re: Where is my review?
Hi @Neferpitou, Product reviews are shown on the product page in the
"Ratings & Reviews" section. You might need to go back through the pages
to find your review date, or you can use the keyword search to locate
it. Warm regards, Laurie
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Re: Where is my review?
Thanks so much LaurieBT, very tedious but managed to find it!! I read on
another post that they should show up on the community tab but it wasnt
there. Appreciate you taking the time to help me 🥰
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Re: Where is my review?
You're very welcome, @Neferpitou! Reviews used to be on the summary page
of your Community profile, but they're no longer listed there. This is
the unintended result of enhancements Sephora has been m...
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Re: Where is my review?
When do you guys intend on fixing this issue? Seems it's been a problem
for quite a while.
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Re: Where is my review?
@Glacys We don't currently have a timeframe, but in the meantime you
should be able to find your review on the product page.
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Sephora credit card payment error
I keep getting a "payment error" when I try to check out online using my
sephora credit card. It says my payment could not be processed and asks
me to verify that my card number, expiration date, secu...
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Re: Sephora credit card payment error
I know this post is old but I have a similar problem! I've lost track of
how many emails, chats & phone conversations I've had with Comenity
reps. and no one has resolved the issue... It's honestly ju...
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Re: Sephora credit card payment error
Hi @156483147 I see that you were able to successfully place your order!
Please send me a private message if you need further assistance.
Regards,Danee
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Re: Sephora credit card payment error
Hi @QueenAzurine, I'm sorry about this! Can you please try saving the
card to the "Payments" section of your account, then see if you're able
to "select" it as the payment method at checkout? If the i...
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Wrong BI reward received
Hello, I redeemed the Isle of paradise BI reward that was listed at
250mL, however the one I received is 28mL. I would not have redeemed my
points for this if I knew it was this tiny. Could someone kindly look
into this please?
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Re: Wrong BI reward received
@SurprisedLemur I'm sorry for the confusion. 100 point rewards are
always trial sized. I'm sorry for any disappointment this may cause and
will share this feedback with the appropriate department.
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Adding/changing Phone Number To Account
Hello, can someone please help me add/change the phone number to my
Sephora Insiders account? Whenever they ask me my phone number in the
store, I do not know what it is and have to ask them to put in my email
instead. Thanks!
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