AmieeD

Charged Twice

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I was charged twice. I attempted to order the V1 palette yesterday from Tarte. But my internet was acting funny so I wasn't sure if the order went through. I checked my bank account and discovered i was charged but I had not received an email from Sephora and my purchase history said nothing was bought. So I just ordered the palette right now. Will I be able to get my money back from the first purchase? Even if I never got a confirmation email from Sephora
miabt

Re: Charged Twice

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Hi AmieeD,

 

The additional transaction amounts from Sephora.com that you see on your credit card or debit account are temporary authorizations from failed order attempts. Your financial institution will release these funds back into your account within 1 to 7 business days. You will not be charged for these attempts :smileyhappy:

 

If you continue to see the pending authorizations after 7 business days, please contact us toll-free at 1-877-SEPHORA (1-877-737-4672) so that one of our Beauty Advisors can assist you further :smileyhappy:

 

xo, Mia

 

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