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Can canadians use gift cards online?

If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.

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I think it is completely unacceptable that this is still an issue 2 years later! I just spent over an hour choosing items to purchase online, only to be informed right before the final checkout stage that I could not use my Canadian gift card. I spoke with a sephora employee in stores who confirmed with someone else that I in fact COULD use my gift card in the online US store it was really disappointing to find out that i could not. The perfume I wanted to buy is no longer available in Sephora stores and can only be bought online which is unfortunate because I got a gift card for christmas that was supposed to be used to buy this perfume. I am not impressed Sephora. 

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When is this ever going to change?  It's seems skeevy that Sephora hasn't quickly acted on this issue?  Are they happy to have customers but the giftcards with the impression that they can be used online because many will go unused?  I have a gift card sitting in my wallet that is useless to me because I live very far away from the closest Sephora.  It was a Christmas gift and I know that I am by FAR not the only one in the same position..  Shame on you Sephora Canada for doing business in this manner.  

 

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I can't possibly fathom how this is an issue 2+ years later! I have attempted to place an order for item 1615186 online as it is not available at my local Sephora. In fact, the website indicates that it is only available online. I attempted to place the order on the phone but it wasn't until I provided my mailing address to the person with whom I was speaking that he informed me that he was not able to place my order. I then reached out to Sephora via their Facebook page explaining the issue and although they promptly replied they simply instructed me to call my local Sephora to see when the product would be back in stock. I have done so and they kindly told me they were not sure but couldn't see it coming in again until spring. Sephora you are a huge retailer and now well-established in the Canadian market, I can't believe this is an issue to begin with let alone an issue still! I essentially have a gift card that I received for Christmas that I am unable to use toward the purchase of this particular product that I very much want. Very, very disappointing.

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Totally Agree! I spent over an hour picking out what I wanted to buy and then I realize I can't use the gift card to buy it. SEPHORA YOU NEED TO FIX THIS ISSUE. You are going to lose customers.

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Just spent two hours going through the whole online store picking up everything I need that I cannot get in stores. 

Giftcard fully states: "redeemable for merchandise sold at Sephora locations in the United States and Canada, at SEPHORA.COM or through the Sephora Catalogue."

That is what I call false advertisement. What a way to rip off my mother-in-law by telling her I could use it online. in Canada. 

 

Very disappointed. Can you refund a gift card because I do not want to give my hard earned money or my mother-in-laws to a company who from looking at the comments hasn't fixed this problem or the false advertisement in over two years.

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I just find it utterly ridiculous that you are still not accepting Canadian gift cards. Wish I had known this before wasting my time adding things to my cart. Get with the program Sephora!! So disappointing! Isn't it almost 2015?? 

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Sephora, it's 2015 already! Please do something about this. It's ridiculous. The back of my gift card says it can be used online, but turns out it couldn't. Honestly Sephora, this is unfair for your Canadian customers.

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 I can't believe it's 2015 and this is STILL an issue!  I want to use my giftcard online.  1) Not all of us live near a store and 2) not all your products are available in-store.  Very frustrating that we can't use giftcards online.

 

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yup just totally wasted my time looking through products online and now realized I can't apply my gift card…. this makes no sense especially since you don't have the same beauty deals in store as you do onllie

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Disappointed that I can't use my gift card online. I wanted to purchase a gift set that is not available in stores Smiley Sad

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Are you kidding me? I am not impressed. Allowing payments through gift cards for online shopping should be a given in this day and age. On top of it, I found out I couldn't use my gift card till the very last stage in payment. I am utterly disgusted with this service. 

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This just happened to me too....got one for Christmas, went to buy Guerlain foundation that isn't in the store and can't use my giftcard online. Bye Sephora.

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We're at two and a half years now, and yup, I found out at the very last second that I have a useless gift card.  Get this fixed!

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Ive run into the same problem.  I was told both in store and over the phone I cud use my Cdn GC on the american site, however after many attempts (and many phone calls), it wont work.  The American site has better prices, cheaper shipping, better promos and a better selection than the Cdn site/store.  I refuse to pay around 30% more for less value.  Why the large discrepancy?  For quite a while our $ was on par or worth more than the U.S. $.  Also, i do high volume american purchases and ship my parcels to an american shipping co. just across the line, so i do use an american shipping address.  Gap, J Crew, Target, Aeropostale, Urbanoutfitters, Amazon...etc do not have this problem.   Only Sephora, as far as I can tell.   So, my gift cards languish in my wallet.  I do most of my cosmetic shopping at London Drugs now.   they have Anna Sui cosmetics which are amazing.

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Two and a half years later and this is still an issue.  I found out at the last minute as well, that I have a useless gift card.  Get this fixed!

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June 2014....still nothing

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this is ridiculous i find, we are neighbours to the USA and we can't use gift cards and they can? this needs to be resolved

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Just had the most frustrating experience with this, the back of the gift card clearly says that it can be used on Sephora.com, and to find out at the last minute when I'm checking out that it can't is really unacceptable. Sephora needs to fix this issue or I'm willing to switch to a store that actually listens to customer complaints. 

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im so pissed about the exact same thing!!

I can check my gift card balance on the website (canadian gift card) so I figured of course I could use it. I picked out what I wanted and at the last second it says I can't use my gift card. ARE YOU KIDDING ME?

There is no sephora near where I leave at ALL and the gift card is now a waste.

Thanks a lot sephora, so disapointing and will never shop from you.

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Same thing here... I have in total of 400$ Sephora gift card from Christmas  and recently relocated from a big city to a small city. The sephora there is so tiny that it barely has anything that I use normally. The bigger Sephora is an 8 hour drive. So now my gift cards are completely wasted. .

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My mother purchased a gift card for me for Christmas. I do not live near a Sephora store so she specifically made a point to ask the Sephora associate if it could be used for online purchases and she said, "yes, absolutely." After spending a lot of time carefully choosing my items online and then going to the "checkout", I am very disappointed to learn that this was completely inaccurate. This is incredibly poor customer service and an unacceptable lack of associate knowledge about a critical piece of information.

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Highly disappointing that after two years of complaints, Sephora still has not taken the steps to allow Canadians to use their gift cards online.  Is this a feature that the Sephora team is even working on? Seems two years+ is plenty of time to implement a feature like this... Can we be expecting to be able to use gift cards in the near future? Very frustrating...

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Thanks for responding Keelybt, but unfortunately it's more than just confusion and checking into my order (although that is appreciated!) I will have to wait until I arrive home from work to see what went on with my mail.

 

It's more about the issue with customer service (specifally the phone line as everyone I have spoken to in Sephora stores and online such as yourself have been more than helpful). I work in customer service myself (tourism) and get extremely frustrated/annoyed when I experience less than acceptable customer service in return. There would be no problems at all if there was a Canadian gift card or its packaging that stated that it could not be used online.

 

Not that you have a pull or anything, but a Sephora in St. Catharines, ON would be great! I'd happily spend a good chunk of my paycheck there!

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I agree this is quite frustrating. I have a sephora store not too far away, however they don't carry much of what I purchase so I do most of my shopping online.  Aside from the fact that we can't use our gift cards online, our rewards points for our purchases are always incorrect as they are accumulated according to the US selling price and not the price we pay. If you email for an adjustment, they will often tell you to contact customer service via telephone.  I do love shopping at Sephora, but there needs to be greater attention to detail when it comes to the Canadian shopping experience.

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clearly this is still an issue as I see this thread was started in January of 2012, and the staff are still advising customers incorrectly.

Went in to buy a gift card, and asked if it could be used online for a purchase shipping to the states and was told - 'yes, no problem at all.' yet clearly on the back of the card it states that it can be used in stores in both US and Canada, as well as sephora.com - which is also false. You cannot use a CND giftcard to purchase anything to be shipped to Canada, and you cannot use the CND giftcard to purchase anything in the states online either. If I could pass the feedback along to have the wording changed on the cards as this is a falsehood as well as have your staff correctly trained as they are causing a lot of frustration. Considering this is an ongoing issue it doesn't seem like there is a lot of care put into customer service - where the customers are supposed to be the bread and butter of a retail store. 

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I went to use my gift card today only to find out it didn't work, so stupid. I see NO logical reason why gift cards cannot be used on online orders shipping outside of the U.S. Time to fix this sephora! You have definitely lost my business until I see some progress.

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When u ask any Sephora associate about redemption of the 'Gift Cards' in Canadian Sephora store at Coquitlam Center, Coquitlam, BC Canada they tell you that you can INFACT use it online for my orders.  When my mother asked if I would have any problems redeeming my gift cards the associate simple said 'NO'.  Now the Sephora store at Coquitlam Center in Coquitlam, BC Canada DID NOT carry what my daughter uses and she CAN NOT use the gift cards I bought for her so I am out the $100.00 and she is out the $100.00 gift!!!  NICE SEPHORA, way to rip people off!!!  NOT Impressed at all!!

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I got my Sephora gift certificate for my birthday, I was so excited to shop right away. I have had some car troubles and have been without a car for a couple months and can't make the trip to Sephora a half an hour away. I thought "This is great! I will order online, have everything at my front door!" Anyways, I went online filled up my cart excited about my new make up for Christmas and to my frustration, no avail. I understand it's a different online store but it doesn't make sense that you can't use a gift certificate online! I knew what I wanted and wanted the quick transaction without going into the mall around this crazy time. I now won't be getting my "sephora birthday gift" either. I don't like complaining but it seems pretty ridiculous to me. 

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Two years and nothing done on this issue?  I'm really disapointed as I received a gift card for Christmas and still can't be used online.  I think Sephora shoud take more care of their canadian customers

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Hi Danielley86,

 

We appreciate your feedback and are working to add the use of gift cards to our Canadian site.  We completely understand your frustration and we will be sure to share your feedback with the appropriate department for you.  Thank you for reaching out to us & sharing your concerns!

 

xo, Mia

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