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lieska
Can canadians use gift cards online?

If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.

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Answers: 37
ikate
Answered

I think it is completely unacceptable that this is still an issue 2 years later! I just spent over an hour choosing items to purchase online, only to be informed right before the final checkout stage that I could not use my Canadian gift card. I spoke with a sephora employee in stores who confirmed with someone else that I in fact COULD use my gift card in the online US store it was really disappointing to find out that i could not. The perfume I wanted to buy is no longer available in Sephora stores and can only be bought online which is unfortunate because I got a gift card for christmas that was supposed to be used to buy this perfume. I am not impressed Sephora. 

Vayorke
Answered

Just spent two hours going through the whole online store picking up everything I need that I cannot get in stores. 

Giftcard fully states: "redeemable for merchandise sold at Sephora locations in the United States and Canada, at SEPHORA.COM or through the Sephora Catalogue."

That is what I call false advertisement. What a way to rip off my mother-in-law by telling her I could use it online. in Canada. 

 

Very disappointed. Can you refund a gift card because I do not want to give my hard earned money or my mother-in-laws to a company who from looking at the comments hasn't fixed this problem or the false advertisement in over two years.

DC003
Answered

Totally Agree! I spent over an hour picking out what I wanted to buy and then I realize I can't use the gift card to buy it. SEPHORA YOU NEED TO FIX THIS ISSUE. You are going to lose customers.

natb79
Answered

I just find it utterly ridiculous that you are still not accepting Canadian gift cards. Wish I had known this before wasting my time adding things to my cart. Get with the program Sephora!! So disappointing! Isn't it almost 2015?? 

Tibetan77
Answered

When is this ever going to change?  It's seems skeevy that Sephora hasn't quickly acted on this issue?  Are they happy to have customers but the giftcards with the impression that they can be used online because many will go unused?  I have a gift card sitting in my wallet that is useless to me because I live very far away from the closest Sephora.  It was a Christmas gift and I know that I am by FAR not the only one in the same position..  Shame on you Sephora Canada for doing business in this manner.  

 

Chrissy2590
Answered

yup just totally wasted my time looking through products online and now realized I can't apply my gift card…. this makes no sense especially since you don't have the same beauty deals in store as you do onllie

Marisa0003
Answered

Disappointed that I can't use my gift card online. I wanted to purchase a gift set that is not available in stores :smileysad:

mara2020
Answered

Are you kidding me? I am not impressed. Allowing payments through gift cards for online shopping should be a given in this day and age. On top of it, I found out I couldn't use my gift card till the very last stage in payment. I am utterly disgusted with this service. 

ashleeanne
Answered

This just happened to me too....got one for Christmas, went to buy Guerlain foundation that isn't in the store and can't use my giftcard online. Bye Sephora.

KWB6284
Answered

We're at two and a half years now, and yup, I found out at the very last second that I have a useless gift card.  Get this fixed!

kristine43
Answered

Ive run into the same problem.  I was told both in store and over the phone I cud use my Cdn GC on the american site, however after many attempts (and many phone calls), it wont work.  The American site has better prices, cheaper shipping, better promos and a better selection than the Cdn site/store.  I refuse to pay around 30% more for less value.  Why the large discrepancy?  For quite a while our $ was on par or worth more than the U.S. $.  Also, i do high volume american purchases and ship my parcels to an american shipping co. just across the line, so i do use an american shipping address.  Gap, J Crew, Target, Aeropostale, Urbanoutfitters, Amazon...etc do not have this problem.   Only Sephora, as far as I can tell.   So, my gift cards languish in my wallet.  I do most of my cosmetic shopping at London Drugs now.   they have Anna Sui cosmetics which are amazing.

KWB6284
Answered

Two and a half years later and this is still an issue.  I found out at the last minute as well, that I have a useless gift card.  Get this fixed!

CassBech
Answered

June 2014....still nothing

EmmaMarees
Answered
(0) Hearts

Ugh I'm in the same dilemma. I've been collecting Sephora gift cards so I could purchase a Clarisonic brush-- all the deals are online and not in the stores. So frustrating. 

nailwizLK
Answered
(0) Hearts

When u ask any Sephora associate about redemption of the 'Gift Cards' in Canadian Sephora store at Coquitlam Center, Coquitlam, BC Canada they tell you that you can INFACT use it online for my orders.  When my mother asked if I would have any problems redeeming my gift cards the associate simple said 'NO'.  Now the Sephora store at Coquitlam Center in Coquitlam, BC Canada DID NOT carry what my daughter uses and she CAN NOT use the gift cards I bought for her so I am out the $100.00 and she is out the $100.00 gift!!!  NICE SEPHORA, way to rip people off!!!  NOT Impressed at all!!

keelybt
Answered
(0) Hearts

@veronika23 We are still unable to apply gift cards to Canadian orders, but the holiday rewards card will come with a unique promo code so you can still get the discount online :smileyhappy:

tamz6
Answered
(0) Hearts

My mother purchased a gift card for me for Christmas. I do not live near a Sephora store so she specifically made a point to ask the Sephora associate if it could be used for online purchases and she said, "yes, absolutely." After spending a lot of time carefully choosing my items online and then going to the "checkout", I am very disappointed to learn that this was completely inaccurate. This is incredibly poor customer service and an unacceptable lack of associate knowledge about a critical piece of information.

dani272
Answered
(0) Hearts

im so pissed about the exact same thing!!

I can check my gift card balance on the website (canadian gift card) so I figured of course I could use it. I picked out what I wanted and at the last second it says I can't use my gift card. ARE YOU KIDDING ME?

There is no sephora near where I leave at ALL and the gift card is now a waste.

Thanks a lot sephora, so disapointing and will never shop from you.

rw765
Answered
(0) Hearts

Just had the most frustrating experience with this, the back of the gift card clearly says that it can be used on Sephora.com, and to find out at the last minute when I'm checking out that it can't is really unacceptable. Sephora needs to fix this issue or I'm willing to switch to a store that actually listens to customer complaints. 

charlie2504
Answered
(0) Hearts

Two years and nothing done on this issue?  I'm really disapointed as I received a gift card for Christmas and still can't be used online.  I think Sephora shoud take more care of their canadian customers

Danielley86
Answered
(0) Hearts

I got my Sephora gift certificate for my birthday, I was so excited to shop right away. I have had some car troubles and have been without a car for a couple months and can't make the trip to Sephora a half an hour away. I thought "This is great! I will order online, have everything at my front door!" Anyways, I went online filled up my cart excited about my new make up for Christmas and to my frustration, no avail. I understand it's a different online store but it doesn't make sense that you can't use a gift certificate online! I knew what I wanted and wanted the quick transaction without going into the mall around this crazy time. I now won't be getting my "sephora birthday gift" either. I don't like complaining but it seems pretty ridiculous to me. 

marlie34
Answered
(0) Hearts

Thanks for responding Keelybt, but unfortunately it's more than just confusion and checking into my order (although that is appreciated!) I will have to wait until I arrive home from work to see what went on with my mail.

 

It's more about the issue with customer service (specifally the phone line as everyone I have spoken to in Sephora stores and online such as yourself have been more than helpful). I work in customer service myself (tourism) and get extremely frustrated/annoyed when I experience less than acceptable customer service in return. There would be no problems at all if there was a Canadian gift card or its packaging that stated that it could not be used online.

 

Not that you have a pull or anything, but a Sephora in St. Catharines, ON would be great! I'd happily spend a good chunk of my paycheck there!

Paoli
Answered
(0) Hearts

I agree this is quite frustrating. I have a sephora store not too far away, however they don't carry much of what I purchase so I do most of my shopping online.  Aside from the fact that we can't use our gift cards online, our rewards points for our purchases are always incorrect as they are accumulated according to the US selling price and not the price we pay. If you email for an adjustment, they will often tell you to contact customer service via telephone.  I do love shopping at Sephora, but there needs to be greater attention to detail when it comes to the Canadian shopping experience.

keelybt
Answered
(0) Hearts

@Marlie34 Sorry for the confusion with your order! I see the delivery has been rescheduled for today since Canada Post received the order after the cut off time.

veronika23
Answered
(0) Hearts

@keelybt.  I deleted that post after I realized I posted on the wrong board. I don't see my post so I wonder how you can see it?  Having problems with BT when it's a questions post... Thanks :smileyhappy:

keelybt
Answered
(0) Hearts

Sorry for the confusion Lieska!  At this time, we are unable to apply gift cards to Canadian orders.  We are actively working to improve our Canadian experience and I will make sure your feedback is incorporated.

marlie34
Answered
(0) Hearts

I unfortunately had to find this out the hard way. I received a Sephora gift card for Christmas from a cousin who lives in a city with a Sephora. The closest Sephora to me is an hours drive away so I loaded up my online cart with the items I wanted but was only left to dissaoppointment. The back of the card specifically states "This card is redeemable for merchandise sold at Sephora stores, through Sephora.com or the Sephora Catalog". I contacted the Sephora customer service toll-free number and was given the most rude response of "it's just the way it is, I can't change it and there's nothing I can do for you". When I questioned as to why the back of the card stated it could be used online and why they didn't produce specific gift cards for Canada I got the response of "I've never seen the card, I don't know what it says". At this point I was beyond frustrated but I placed the order anyway as many of the items were essentials that I needed. I placed the order on Jan 18 and still have not received it. Canada Post says I should have received it today but my mail has arrived and nothing from Sephora was there which is now just something else I have to deal with. I had such a poor experience shopping online with Sephora that I doubt I will ever do it again. Now I'm left with a big pile of frustration/dissappointment and an hours drive to be able to use my Christmas present.

keelybt
Answered
(0) Hearts

I'll be happy to pass along that request along with your feedback on the service you received over the phone.

LongHairedRaven
Answered
(0) Hearts

How can Iget a refund on a $250 gift card? My hubby got me it but if I can't shop online I'm not interested.The stores are way overpriced.

AleinaY
Answered
(0) Hearts

Same thing here... I have in total of 400$ Sephora gift card from Christmas  and recently relocated from a big city to a small city. The sephora there is so tiny that it barely has anything that I use normally. The bigger Sephora is an 8 hour drive. So now my gift cards are completely wasted. .

Question Stats
  • 37 answers
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    • keelybt
    • marlie34
    • natb79
    • lieska
    • veronika23
    • ikate
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    • Paoli
    • nailwizLK
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    • yksask
    • carolynebear
    • dani272
    • EmmaMarees
    • Danielley86
    • megoon
    • ashleeanne
    • AleinaY
    • tamz6
    • rw765
    • CassBech
    • Vayorke
    • Chrissy2590
    • Marisa0003
    • Tibetan77
    • mara2020
    • DC003
    • KWB6284
    • kristine43
    • frustrated25
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