sephoraadmin2

Beauty Insider Card in Passbook for iPhone

[ Edited ]

You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?

 

PASSBOOK_storefront_1272w_horiz_nearby.jpg

 

 

Passbook FAQ

Q: What is Passbook? What all can it do?

A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See http://www.apple.com/ios/ios6/ for more info.

Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards.

Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.

 

Q: How can I add my Beauty Insider card to Passbook?

A: Update your iPhone or iPod Touch with iOS 6:

1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.

2.    From the Sephora To Go App for iPhonehttp://www.sephora.com/iPhone or m.sephora.com,

tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email.

3.    Sign in or sign up to be a Beauty Insider.

4.    Follow the steps to add your Beauty Insider card to Passbook.

Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.

 

Q: I don’t know if I am a Beauty Insider. How can I get an account?

A: Go to www.sephora.com/beautyinsider and follow the steps to sign up.

 

Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update?

A: Click on the link or banner on the back of the Beauty Insider pass, then sign in.   Sign in to Sephora to Go App for iPhone or m.sephora.com to trigger your points balance to update.

 

Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.)

A: First, Update your iPhone or iPod Touch with iOS 6:

1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.

2.    Follow the instructions to upgrade to iOS 6

Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook. 

1.    Get Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com, and select “eGift Card” from the home screen. 

2.    Select “Add Now.”

3.    Enter the Card Number and PIN from your gift card. 

4.    Enter your valid email address. 

5.    Select “Add to Passbook” when your gift card is validated.

6.    Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed.

7.    Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook

 

Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update?

A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.

 

Q: Can I add a plastic Sephora gift card to Passbook?

A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook. 

 

Q: Can multiple people save the same gift card to their Passbook?

A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.

 

Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?

 A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com.

1.    Tap the eGift link from the home page of the Sephora to Go App for iPhone or m.sephora.com.

2.    Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card.

3.    When the recipient receives their gift, there will be an option to Add the eGift to Passbook.

4.    Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).


 
Learn more> http://theglossy.sephora.com/articles/44

 

 

Corivega

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

I'm having the same problem. I've made many purchases and had my BI card scanned but when I checked on the Sephora app or passbook I have 0pts.

alefl

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

I'm having a problem with my beauty insider points it says I have 0 points but i have bought lot of stuff at sephora and let them scan my card , what can I do about it ? 

miabt

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

Hi alefl,

 

I'd be happy to take a look for you :smileyhappy:  I'll send you a message to help!

 

xo, Mia

Kneargarder

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

I somehow created a brand new BI account when trying to link my physical card to the app. Is it possible to add the card I already have instead of having a brand new one with no points? My plastic one has points on it. 

miabt

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

Hi Kneargarder,

 

We can definitely combine the two accounts for you :smileyhappy:  I'll send you a message for all of the info :smileyhappy:

 

xo, Mia

ranya2000

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

Can we add store credits to passbook?

cindy0623

Re: Beauty Insider Card in Passbook for iPhone

[ Edited ]
(0) Hearts

hi, how can i get like a real card that i could put in my wallet? thanks :smileyhappy:beautycard.jpg like this one^^

miabt

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

@cindy0623 - You are able to pick up a physical Beauty Insider Card at your local Sephora.  The Cast Members can replace your existing card on your account (or add it if you do not currently have a card on file).  Hope that helps!

 

xo, Mia

SpacePrincessLe

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

Anyone having issue adding the card to Passbook from the Sephora to Go app on iOS7 on the new iPhone?  I just got a new phone and when I hit Add to Passbook button the app just dim and stay like that.  I have no issue adding other card to Passbook.

homodachi

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

me too. hope they fix it soon.

Melissab84

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

I'm having the same issue. thought it was just me

SkinnyRed

Re: Beauty Insider Card in Passbook for iPhone

I put my account on Passbook, but the sales associates at the store are never able to use it. They have to enter my products using my email. I said let's forget Passbook and just give me a plastic Rouge card. They tried, but it kept coming up as invalid.   They gave up and suggested I contact you. Is there any way to get a card sent to me? Passbook does not work at the store... Thank you!!!

laurabt

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

Hi SkinnyRed, I'll send you a message to help you out. :smileyhappy: -Laura

emmamaybe

Re: Beauty Insider Card in Passbook for iPhone

Hi I am getting the same error message, can you give me a hand as well?

laurabt

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

@Emmamaybe- please do the same: uninstall and then re-install the Sephora app, and then try to link your Sephora account to passbook. :smileyhappy: -Laura

michellecnw

Re: Beauty Insider Card in Passbook for iPhone

I keep trying to update my passbook points but they won't load, even when I press the "add to passbook" on the sephora app...

laurabt

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

@Michellecnw- you may need to uninstall and then re-install the Sephora app, and then try to link your Sephora account to passbook.  Hope this helps! :smileyhappy: -Laura

chekru

Re: Beauty Insider Card in Passbook for iPhone

Can you add 2 or more gift cards to passbook?  If so, will it total them all together to use all at the same time?  

laurabt

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

Your passbook can hold at least 2 gift cards, but I'm not sure of the max amount of gift cards it can hold.  It will not add them together into 1 gift card.  They will still have to be used separately.  Hope this helps!  :smileyhappy: -Laura

mrsf0rk

Re: Beauty Insider Card in Passbook for iPhone

(0) Hearts

I'm trying to get my points to update in passbook but it's not working, even when I click the link that's supposed to update them... 

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