Beauty Insider Card in Passbook for iPhone [ Edited ]

[#1]

You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?

Passbook FAQ

Q: What is Passbook? What all can it do?

A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See http://www.apple.com/ios/ios6/ for more info.

Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards.

Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.

Q: How can I add my Beauty Insider card to Passbook?

A: Update your iPhone or iPod Touch with iOS 6:

1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.

2.    From the Sephora To Go App for iPhonehttp://www.sephora.com/iPhone or m.sephora.com,

tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email.

3.    Sign in or sign up to be a Beauty Insider.

4.    Follow the steps to add your Beauty Insider card to Passbook.

Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.

Q: I don’t know if I am a Beauty Insider. How can I get an account?

A: Go to www.sephora.com/beautyinsider and follow the steps to sign up.

Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update?

A: Click on the link or banner on the back of the Beauty Insider pass, then sign in.   Sign in to Sephora to Go App for iPhone or m.sephora.com to trigger your points balance to update.

Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.)

A: First, Update your iPhone or iPod Touch with iOS 6:

1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.

2.    Follow the instructions to upgrade to iOS 6

Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook. 

1.    Get Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com, and select “eGift Card” from the home screen. 

2.    Select “Add Now.”

3.    Enter the Card Number and PIN from your gift card. 

4.    Enter your valid email address. 

5.    Select “Add to Passbook” when your gift card is validated.

6.    Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed.

7.    Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook

Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update?

A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.

Q: Can I add a plastic Sephora gift card to Passbook?

A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook. 

Q: Can multiple people save the same gift card to their Passbook?

A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.

Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?

 A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com.

1.    Tap the eGift link from the home page of the Sephora to Go App for iPhone or m.sephora.com.

2.    Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card.

3.    When the recipient receives their gift, there will be an option to Add the eGift to Passbook.

4.    Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).

 
Learn more> http://theglossy.sephora.com/articles/44

[#2]

I would also like help linking my in-store card to my online account so I can get it into passbook. can someone assist me with that?

[#3]

Sure, no problem. I'll be glad to help out and I'll send you a message.

[#4]

 Hi, I am needing to add my current Beauty Insider Card to my passbook. However, I am not sure of what email I've used with Sephora and I no longer have my hard copy. I usually just tell them my phone number and last name when I go to use it. I registered on Sephora's app with the email I thought it would be but it was not so I do not have my points that are on my existing Beauty Insider Card. What should I do?

[#5]

Lexiikw,

I'll message now to help with this!

[#6]

i'm having the same error too.

[#7]

I also am receiving an error

[#8]

@jbmarie10 and @kayleesom I'll send you private messages to discuss this. Thanks!

[#9]

I keep getting an error message when I try and add my Sephora card app to passbook...help!!

[#10]

I got an error message. Help! 

[#11]

I get an error message while retrieving my passbook. What does that mean? 

[#12]

getting "an error occured while retrieving your Passbook pass"

help?

[#13]

Same error. Help!

[#14]

@Djmayes I'll send you a message to help

[#15]

Trying to add the card to Passbook.  I get an error "an error occured while retrieving your Passbook pass" - help?

[#16]

@tk001 - It sounds like your BI Card is not attached to your online account.  I will send you a message to help combine the accounts and link it with your passbook

xo, Mia

[#17]

mind is doing the same, can you help me?

[#18]

I can't get my phone to scan my current BI card, and when I logged in on the app, it gave me a new card with a 0 points balance. How can I get my current balance on my phone and sync'd with my account?

[#19]

@msjosi - We're so sorry to hear that!  I will definitely pass along your feedback and experience from the Hollywood Sephora to check on their policies.  Thanks for letting us know!

xo, Mia

[#20]

I went into the Hollywood CA Sephora yesterday, and they have a new handheld device system where they could not use my Passbook.

I had my VIB card and a gift card saved to the Passbook, and the associate told me she couldn't scan them with her device. So I couldn't use my gift card, and she seemed confused why I didn't have the physical card.

If Sephora is going to implement new systems, they should make sure that all of their fancy innovations are compatible. I really like using my passbook instead of carrying all my various cards in my wallet.

[#21]

Instead of calling to have my giftcards merged (I have 5, each 50), can I go into the store and use those giftcards to buy a $250 gift card?