ANNOYED Utah shipping always gives the wrong samples can we fix this issue?

[DaneeBT]

Hi msjani,

I'm sorry to hear you received the incorrect samples in your recent online order! Please note that if the samples you originally selected at checkout are not available at the time our Distribution Center is packaging your order, substitutions will be made. I understand this may be disappointing and I'm sorry we were unable to send you the correct samples!

Always,

Danee

[stelladee]

Someone there needs to start writing people up. It's so disappointing. My last few orders have been this way and the samples are still in stock. 😒

[DaneeBT]

Hi stelladee,

I'm sorry to hear you received the incorrect samples although the ones you selected at the time of checkout appear to still be available on our website! I'm sending you a PM with more information.

Always,

Danee