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5 SAMPLE PROMO - INCORRECT SAMPLES RECEIVED - BUMMER!

Really disappointed in this recent 5 sample promo.  It was advertised to be an opportunity to jump in and try lots of new lip samples, which I was ready to get right in there and try (always game for new lip samples!). 

 

When my order came, I received 2 lip sample sets and the rest were products that were not lip related and were unfortunately products that irritate my skin, so unusable.  

 

What is really a bummer is that I ordered right away, early in the promotion, so you wouldn't think those samples would be out of stock already.  And if this was advertised as a chance to get lots of lip samples, you would also think that the substitute samples would also be lip related. Also, the products I was really looking forward to trying (such as the Bite Beauty Multisticks) continued to be advertised as available on the website for several more days. 

 

Just really bummed. I really love the free samples, and was super excited about the chance to try lots of new lip samples (which was the main reason for my order).  It there a way to get correct samples?

Re: 5 SAMPLE PROMO - INCORRECT SAMPLES RECEIVED - BUMMER!

I'm with @silvana. I got zilch too! And yeah, yeah, yeah they can say the "oh it was out of stock" line all they want--- but if they can mark a product as out of stock, why exactly can't they mark a sample as out of stock, hmmm? Let us know it's out of stock prior to ordering, so we can make our choices accordingly. It's that simple.

Re: 5 SAMPLE PROMO - INCORRECT SAMPLES RECEIVED - BUMMER!

I'm out of luck also.  Did  not receive a single lip product selected.  Out of five samples they sent two substitutes.

Re: 5 SAMPLE PROMO - INCORRECT SAMPLES RECEIVED - BUMMER!

At least you got something. I received jack! Nothing! 

Re: 5 SAMPLE PROMO - INCORRECT SAMPLES RECEIVED - BUMMER!

Hi RHO05, I'm sorry to hear that you didn't receive all of the samples you selected. Regretfully, we do have to make substitutions for out of stock samples. I know that is disappointing and I'm sorry for the inconvenience. I will forward this feedback to the appropriate contacts. 

Re: 5 SAMPLE PROMO - INCORRECT SAMPLES RECEIVED - BUMMER!

I guess I learned my lesson - no more purchases based on the expectation of receiving a particular sample!

Re: 5 SAMPLE PROMO - INCORRECT SAMPLES RECEIVED - BUMMER!

Same here. I got a bunch of perfume (and one in triplicate). Such a disappointment.

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