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Post in Customer Support

2X points missing

I made 3 different skincare purchases that qualified for the 2x points event and didnt receive 2x points. After the first transaction i contacted customer service to which they told me my 2x points were credited when they actually were not( I did get the points just not 2x). I made another online purchase and again didn't receive 2x points for that transaction either. Thanks!

Re: 2X points missing

Hi nacy23,

 

I'm sorry to hear that! I'll be happy to look into this for you then send you a PM with more info!

 

Always,

Danee

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