missing samples
My last 2 orders have been missing samples again. I totally understand
they’re free samples and are probably based on availability but it’s a
bit upsetting when my orders are $2-300 every time.
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Re: missing samples
I just got my 2nd order today, and didn’t get any of the requested
samples. This year alone I spent over 1k. I really wanted to try out
those products. It was bad enough that you had to choose between the
discount promo and other sample promos
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Re: missing samples
It definitely feels like bait and switch. It’s hard to believe that such
a well established company has no control over their inventory system.
It’s happened several times to me as well. It appears th...
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Re: missing samples
The same thing happened to me. I got my package last night. I
specifically ordered because of the samples and none of them came in lol
super annoying
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Re: missing samples
I have also had issues with missing samples recently! This is a big part
of why I order online vs go direct to the brand store. I ordered
products from The Ordinary via Sephora online so that I could ...
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Re: missing samples
Yep, my last two were missing them as well. And I understand they might
not have any of the samples that I request, and that's fine....but with
how many samples they have to give out in their stores, ...
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Re: missing samples
same, I rarely receive the Same samples (sometimes missing samples too)
that I spent time researching and choosing.So tiresome - Sephora needs
to fix this. As a Loong time customer from the store's ve...
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Re: missing samples
thx for response, yes, I rec'd samples This time. they were makeup, I
had wanted (as always) cleanser and moisturizer for travel. The time
before that, I received one sample (not 2) and it was makeup....
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Re: missing samples
@lulunewyork Please reply directly to my PM so I can further assist! To
reply, please click on the bell/envelope icon in the top right corner of
BIC, select the message, then reply. Thank you!
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Re: missing samples
oh! also-- I like (and choose) sample scents sometimes here....I often
turn around and buy the full size from Sephora. (fyi, I'd never choose
my foundation through a sample though....too tiny and inaccurate)
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Re: missing samples
I have been having the same issue! My last 3 orders have not had my
samples and zero substitutions. Very disappointed, I was especially
excited for the samples I was supposed to be getting with my last order.
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Re: missing samples
Agree. I chose certain items because they were clean/vegan. Why have us
chose if they are going to send different things or nothing at all? I
just got 2 samples for brands I’d never use.
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Re: missing samples
Hi @julieanne7, Samples can be substituted depending on availability
when the order is fulfilled. I'm sorry for the disappointment this may
cause! Best regards, Laurie
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Re: missing samples
Same over here as well. Either I will receive something in it's place
that is totally unrelated like perfume instead of skincare, or I will
get nothing at all. The package I received today had nothing. It's a
bummer!
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Re: missing samples
Hi @PaigeTodd, I apologize that your samples were missing entirely! I'll
send you a message shortly. Best regards, Laurie
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Rouge $100 reward
I recieved notification I can redeem my points for $100 reward but
system will not allow when I go to check out.
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Re: Rouge $100 reward
@LoriD519 I'm sorry for the confusion! It looks like the Rouge Reward is
not currently available. The Rouge Reward is released in limited
quantities in our Rewards Bazaar on Tuesdays and Thursdays around 9am
PT. I recommend checking back tomorrow.
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10% off text promo not working
Hi!
I tried to use text MSG promo code, but it says “offer available to
select BI members.” Any idea how to use it?
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Order canceled without notice
Hello, I placed an order during the recent sale event on April 15th
before midnight with the Insider discount (10% off) and received an
email saying my order was confirmed. When I logged onto my accou...
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My purchase wasn’t added to my points
Hi,I was at Sephora yesterday and made 3 purchases. The first one
reflects on my points. However I bought 2 gift cards worth $200 and that
was not added to my points. Do you count that towards points or no?
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Re: My purchase wasn’t added to my points
Hi @chinroll, Gift card purchases do not count towards points. When you
use a gift card on a purchase, that purchase will count towards points.
I hope this clarifies. Best Wishes, Janean
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I was charged for a cancelled order
I ordered something but wanted to change the address so I cancelled it
and placed a new order and I’m being charged twice for the one package I
received. Please help
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