sephoraadmin2

2012 Beauty Insider/VIB Reward Card - FAQs

[ Edited ]

-  What is the Beauty Insider Reward Card?
The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more (until December 10), and Very Important Beauty Insiders $20 off of any purchase of $50 or more (until December 11).
 
-  How do I get my offer if I’m a Beauty Insider but haven’t received my 2012 Holiday Reward Card yet?
The holiday reward cards will be emailed to all Beauty Insiders and VIBs by end of day November 30th. If you have not received your reward card by December 1st, please check your email's spam folder to see if it was filtered there.  You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

 

- How do I enter my reward card at checkout?

  • Login in to your account at Sephora.com.
  • Once you finish shopping, click on Checkout
  • From the Checkout page, click on the Edit button in the Promotions & Gift Card section.
  • Click on the “+” symbol in the “Use a Gift Card or eGift Certificate” section.
  • Enter your Gift Card number and PIN and click on “Apply”
  • Hit the “Save Changes” button in the lower right hand corner of the Payment area.
  • You will see the Gift Card amount deducted from your total order on the right hand side of the page.

gcpageEDIT.jpg

 



-  When do the reward cards expire?
The BI $15 off reward card is good on all merchandise purchases from November 29 – December 10. The VIB $20 reward card is good from November 29 – December 11. VIBs get one extra day to shop.

-  Can I use my Beauty Insider Reward Card Offer both online and in stores?
Yes, for US clients the holiday Reward card can be redeemed online or in store.  Canadian clients can redeem their holiday Reward card in store.  The reward card can only be redeemed once.

-  Can you combine my Beauty Insider reward card with my regular Gift Card?
No, the cards cannot be merged.

-  Can I use more than one Beauty Insider reward card?
No, the cards cannot be combined.

-  Can I split up my Reward Card into two transactions?
No, the entire reward card value must be consumed in one transaction.

-  Can I use my Reward Card more than once?
No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, sephora.com U.S. checkout, or Sephora Inside JCP only.

-  Is there a minimum spend with the Beauty Insider Reward Card Offer?
Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

 -  Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?
Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

 - Is the Beauty Insider Reward Card Offer available in Sephora inside jcp?
Yes, the Reward card may be redeemed at Sephora Inside jcp locations.

 -  Will my Beauty Insider Reward Card Offer work in Canada?
The reward card may be redeemed in US and Canada stores but it not available with Canadian checkout online.

 -  Can I sign up for Beauty Insider now and get a Reward Card?
To qualify for the 2012 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 23rd, 2012. But you can sign up today to be eligible for great future promotions and offers.

Join Beauty Insider> https://www.sephora.com/profile/MyAccount/beautyInsider/beautyInsider.jsp

 -  I just became a VIB, can I get the $20 Reward Card instead of the $15?
Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

 - If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card?
No, you will receive a credit for the amount of the purchase minus the reward card.   

nanirog

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

I'm a beauty insider and I have never received any holiday gift cards before. I really want one but I guess I can't since it expires today :smileysad:

keelybt

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

nanirog wrote:

I'm a beauty insider and I have never received any holiday gift cards before. I really want one but I guess I can't since it expires today :smileysad:


Hi Nanirog Sorry to hear that!  I will send you a message to help.

nanirog

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

I was a beauty insider for a few years too and I've never heard or got any of these gift cards! It's so sad and of course I'm subscribed through email too :smileysad:

 

becky38

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

I received a VIB reward card in the mail, but when i went to use it i noticed there is no pin # anywhere on the back. There's the 16 digit number and that's it. Where do i get the code from??

keelybt

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

becky38 wrote:

I received a VIB reward card in the mail, but when i went to use it i noticed there is no pin # anywhere on the back. There's the 16 digit number and that's it. Where do i get the code from??


Hi Becky38 I will send you a message with that info :smileyhappy:

chelbary

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

I also became a VIB on November 26. I never received an email either. However I am wondering if my online account is connected to my card which I initially signed up for in store??
keelybt

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

chelbary wrote:
I also became a VIB on November 26. I never received an email either. However I am wondering if my online account is connected to my card which I initially signed up for in store??

Hi Chelbary I will be happy to take a check on that for you and send you a message with more info :smileyhappy:

 

faziah

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

i only got 15 not 20 rewards card? i m an Vib member...

keelybt

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

faziah wrote:

i only got 15 not 20 rewards card? i m an Vib member...


Hi Faziah You may have qualified after the VIB list was pulled for this promotion.  I will take a look at your account and send you a message with more information. :smileyhappy:

 

mcurls

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts


I became a VIB November 26th a never received the email. I wouldn't have known if it wasn't for facebook. I can't get through on the service phone number so is there any way I could get the code before it expires tomorrow? It's been disappointing finally making VIB and missing the perks

keelybt

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

mcurls wrote:


I became a VIB November 26th a never received the email. I wouldn't have known if it wasn't for facebook. I can't get through on the service phone number so is there any way I could get the code before it expires tomorrow? It's been disappointing finally making VIB and missing the perks


Hi Mcurls I will send you a message to help.

 

treeva

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

I have not seen the reward card. I looked in my junk folder as well as my deleted mail for the last month. Disapointed. Had i not seen a post on FB i would never had know about the reward card. How can i get one emailed to me? ?

keelybt

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

treeva wrote:

I have not seen the reward card. I looked in my junk folder as well as my deleted mail for the last month. Disapointed. Had i not seen a post on FB i would never had know about the reward card. How can i get one emailed to me? ?


Hi Treeva I will send you a message to help. :smileyhappy:

 

Stef219

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

This is the first I've heard of the Reward Card Offer! I didn't receive anything in my email or through the mail. That's really disappointing, as I shop at Sephora quite often :-/

 

keelybt

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

Stef219 wrote:

This is the first I've heard of the Reward Card Offer! I didn't receive anything in my email or through the mail. That's really disappointing, as I shop at Sephora quite often :-/

 


Hi Stef219 I'm sorry you didn't receive the rewards card. I will send you a message to help.

 

aggiegirl2012

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

Your customer service is seriously lacking. I'm a VIB and have not received this code and have not been able to get through to the 1-877 number. Definitely losing any incentive to reach VIB status next year. 

Unimpressive service & totally lacking in communication. Please be better at your job. 

keelybt

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

aggiegirl2012 wrote:

Your customer service is seriously lacking. I'm a VIB and have not received this code and have not been able to get through to the 1-877 number. Definitely losing any incentive to reach VIB status next year. 

Unimpressive service & totally lacking in communication. Please be better at your job. 


Hi Aggiegirl2012 I'm sorry you haven't received your rewards card yet.  I will send you a message to help.

 

jadams30

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

Why is it that some are e-mailed and some sent by mail? I received one in the mail rather than e-mail. Are the Rewards Cards and the Gift Cards mentioned in this, two different things? If so, are we supposed to receive both? I've signed up for the Sephora e-mails several times over the past few months (and continue to check my junk mail) and have yet to receive anything. I didn't even receive the VIB welcome e-mail and had to email Sephora for the 10% off code. 

keelybt

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

[ Edited ]
(0) Hearts

jadams30 wrote:

Why is it that some are e-mailed and some sent by mail? I received one in the mail rather than e-mail. Are the Rewards Cards and the Gift Cards mentioned in this, two different things? If so, are we supposed to receive both? I've signed up for the Sephora e-mails several times over the past few months (and continue to check my junk mail) and have yet to receive anything. I didn't even receive the VIB welcome e-mail and had to email Sephora for the 10% off code. 


Hi Jadams I'll send you a message to help with your subscription.

 

stardust86

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

Hi, I tried using my coupon today and it says it was used, but I haven't purchased anything yet. Is there some way for me to still use it? Thanks!

miabt

Re: 2012 Beauty Insider/VIB Reward Card - FAQs

(0) Hearts

@stardust86 - Please give us a call at 1-877-SEPHORA and we would be happy to help!

Advanced
You must be signed in to add attachments
Conversation Stats
  • 65 replies
  • 15918 views
  • 17 hearts
  • 40 in conversation
    • keelybt
    • shil
    • mcurls
    • michell
    • norarose
    • smuckee
    • lindsay2787
    • melrosechoc
    • graci3
    • sephoraadmin2
    • miabt
    • minoomiyoko
    • SammieLewis
    • rubyytw
    • jkkw
    • blanquitaloca89
    • aggiegirl2012
    • jadams30
    • diane926
    • IllegallyBlonde
    • HazeBombtastic
    • jenjenjenjenjen
    • RepoChika
    • Jade22
    • kschisler04
    • JennieJaa
    • faziah
    • PrettyFrugalLyn
    • stardust86
    • Stef219
    • treeva
    • reep
    • becky38
    • chelbary
    • nanirog
    • leashy
    • JPli
    • LuceLee
    • Zamiewithazee
    • KristaS
Photos1
  • gcpageEDIT.jpg