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Customer Support
Hi, my order says unsuccessful authorization, I would like to know what is going on?
Customer Support
Hi. I recently ordered a few items with some samples I was extremely excited about (5 because of a promotion that was going on at the time + a deluxe sample from a promo code). However when I received my package, I only received one of the normal samples. All of the samples appear on my order summary but did not arrive with my order. Is there a way to fix this and get the other samples? I was really looking forward to them.
Customer Support
Hi, I received a online gift purchase about a week ago and haven't unboxed the foundation. I was wondering if I can return in store without having it credited back to the card that was use?  I would not like a store credit as well.
Customer Support
I really want the Kat Von D setting powder but its out of stock, and i need it ASAP! I was just wondering how long it takes to restock it once it is out of stock?
Customer Support
I've never had a problem with any sephora orders, but I got a sephora order today like the order tracker said, yet the items inside the box were not mine, nor the receipt. The person who ordered these things were actually from a city on the opposite side of the country. I was extremely disappointed and I called to find out what to do and the advisor I spoke to seemed like she did not know a clue about anything I was talking about and it took a long time to actually be helped. I sent back the package but I am wondering how long it will take to get my order. I needed it for today and did not get it.. The least that can be done is offer me a discount or something at least, because I had to use up my time on my day off at work to go and get this figured out and bring it to the post office to be sent off. I called again to see if someone else may potentially have my package or if it is even shipped out at all, and the second woman was also not very helpful. Not impressed at all... Do not want to wait another 2 weeks for my package.   Edit: I ordered the Cover FX enhancing drops in moonlight, and now I see that they are sold out on the website. Does that mean that I will not be able to get it since when Sephora gets the package from me, they will not have it anymore????
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Customer Support
#PerfectSummerHair Snapchat/ Instagram Contest 07/27-07/28   What can possibly top summer fun? Try the perfect do for all your activities! GHD and Living Proof are giving you a chance to have perfect summer hair. Enter for a chance to win a GHD Platinum Professional Styler, Paddle Brush, Tote and a full Living Proof No Frizz set for the perfect locks that’ll take you from pool party to bbq with no strand out of place.   Here’s what you do: from Wednesday, July 27 at 5 PM EST to Thursday, July 28 at 4:59 PM EST, follow us on Snapchat at SephoraCanada, screenshot the prize image and share on your Instagram with your summer beauty staple in the caption. Tag @SephoraCanada and hashtag #PerfectSummerHair and #SephoraCanadaSweepstakes.   To enter for your chance to win, be sure to follow Username: SephoraCanada on Snapchat and @SephoraCanada on Instagram and include #PerfectSummerHair and #SephoraCanadaSweepstakes in the caption of your image along with your summer beauty staple. Only one entry per handle. All valid entries received within the time frame of the contest are eligible to win. The winner will be selected at random from the pool of eligible entries. Check your Instagram feed for updates. Good luck beauties!   Please see contest rules below.   Concours Instagram et Snapchat #parfaitscheveuxdete du 27 au 28 juillet   Qu’est-ce qui peut surpasser le plaisir de l’été? Essayez les produits parfaits pour toutes vos activités! GHD et Living Proof vous offrent la chance d’avoir une chevelure parfaite cet été. Courez la chance de remporter un fer plat Platinum Professional Styler, sa trousse et une brosse carrée de GHD ainsi qu’un ensemble complet No Frizz de Living Proof pour des cheveux parfaits de la piscine au BBQ sans mèche folle.   Voici comment faire : du mercredi 27 juillet 17 h HNE au jeudi 28 juillet à 16 h 59 HNE, suivez-nous sur Snapchat à SephoraCanada, prenez une capture d’écran de l’image du prix et publiez là sur votre compte Instagram avec votre produit beauté essentiel de l’été dans la légende. Identifiez @SephoraCanada et utilisez les mots-clics #Parfaitscheveuxdete et #ConcoursSephoraCanada.   Pour participer et courir la chance de gagner, assurez-vous de suivre SephoraCanada sur Snapchat et @SephoraCanada sur Instagram et d’utiliser les mots-clics #Parfaitscheveuxdete et #ConcoursSephoraCanada dans la description de votre image ainsi que votre produit beauté essentiel de l’été. Une seule participation par pseudonyme. Tous les utilisateurs qui participent dans le délai imparti courent la chance de gagner. Le gagnant sera sélectionné de manière aléatoire parmi l’ensemble des participants admissibles au tirage. Consultez votre fil d’actualités Instagram pour suivre l’état du concours. Bonne chance, les beautés! Voir les règlements officiels ci-dessous.
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Customer Support
  Going to Panorama? Same. BYO flower crown and stop by the SEPHORA COLLECTION tent for festival-inspired looks that slay and enter the WHAT YOU WANT SWEEPSTAKES*. Nine lucky winners will receive a Sephora Collection prize pack featuring our must have products. To enter for a chance to win, post a pic from our festival photo booth, our Beauty Uncomplicator and/or a selfie to Instagram between July, 22, 2016 12am and July, 25, 2016 11:59pm.   Be sure your account privacy settings are set to public, follow @SephoraCollection on Instagram and include #BeautyUncomplicated +  #WhatYouWantSweepstakes in your post to be eligible. Winners will be selected randomly from all eligible entries. Good luck!   *NO PURCHASE NECESSARY.  Odds depend on number of entries received. U.S. residents only, age 18 or older and the age of majority.  Nine prizes (APV varies $44 - $232) awarded. See below for Official Rules . 
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Customer Support
    This is the mother of all sweepstakes! To celebrate all the moms who make life beautiful, we’re giving away a Chloé wallet (worth over $600!), a fragrance set of the brand’s signature perfume, and Fresh skincare to one lucky Instagram follower. From noon May 2 to noon May 3 PDT, enter for a chance to win our Mother’s Day #SephoraSweepstakes by commenting your mom’s favorite beauty product on our original sweepstakes Instagram post—and be sure to include the hashtag #SephoraSweepstakes in your comment! All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch our Instagram post uploaded on May 2, 2016 for updates.   See official rules here> 
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Customer Support
  Is there anything more feminine than Spring florals? Only our completely irresistible #SephoraCanadaSweepstakes! Enter for a chance to win a boudoir-inspired Maison Margiela Lipstick On fragrance, and three intensely radiant YSL lipsticks, for the perfect final touch to any look.   Here’s what you do: from Sunday, April 24 at noon EST to Tuesday, April 26 at 5:59 PM EST, post a selfie with your favourite lipstick on, tag @SephoraCanada and hashtag #LipstickOn and #SephoraCanadaSweepstakes.   To enter for your chance to win, be sure to follow @SephoraCanada on Instagram and include #LipstickOn and #SephoraCanadaSweepstakes in the caption of your image. Only one entry per handle. All valid entries received within the time frame of the contest are eligible to win. The three winners will be selected at random from the pool of eligible entries. Check your Instagram feed for updates. Good luck beauties!   Please see contest rules below.   Concours Instagram #LipstickOn du 24 au 26 février   Quoi de plus féminin que des fleurs au printemps? Rien... sauf notre irrésistible #ConcoursSephoraCanada! Courez la chance de remporter un flacon de parfum d'inspiration boudoir Lipstick On de Maison Margiela, et trois rouges à lèvres intensément brillants YSL, la touche finale parfaite pour rehausser n'importe quelle allure.   Voici comment faire : du dimanche 24 avril à midi, HAE au mardi 26 avril à 17 h 59, HAE, publiez un égoportrait où vous portez votre rouge à lèvres préféré, identifiez @SephoraCanada sur la photo et utilisez les mots-clics #LipstickOn et #ConcoursSephoraCanada.   Pour participer et courir la chance de gagner, assurez-vous de suivre @SephoraCanada sur Instagram et d’utiliser les mots-clics #LipstickOn et #ConcoursSephoraCanada dans la description de votre image. Une seule participation par pseudonyme. Tous les utilisateurs qui participent dans le délai imparti courent la chance de gagner. Les trois gagnants seront sélectionnés de manière aléatoire parmi l’ensemble des participants admissibles au tirage. Consultez votre fil d’actualités Instagram pour suivre l’état du concours. Bonne chance, les beautés! Voir les règlements officiels ci-dessous.  
Customer Support
I pay my order and everything and after 3 days i check it was Unsuccessful Authorization why I don't know i send email to sephora but i just receive some code i need help please 
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Customer Support
We’re officially on Kik! Connect with us to learn about brand-new beauty and the latest trends!   Username: Sephora   Download Kik for iOS:  http://seph.me/kikiOS   Click here to download Kik for Android:  http://seph.me/kikAndriod      
Customer Support
We are celebrating the launch of a new brand at Sephora: Madam C.J. Walker! This haircare brand is giving away 10 bundles of product formulated for curly to coily hairtypes HERE on BeautyTalk!   To enter for a chance to win, make sure you check BeautyTalk Show & Tell on Monday, March 7. On March 7 until 11:59 pm PT, answer the Show & Tell question asked on the giveaway thread and include the sweepstakes hashtag. All valid entries received during the sweepstakes entry period will be eligible to win. The winners will be selected at random from the pool of eligible entries. NO PURCHASE NECESSARY TO ENTER OR WIN SWEEPSTAKES.   See official rules below>
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Customer Support
#ColourMeSephora Instagram Contest 03/04-03/06   Discover Colour Correcting at Sephora! @SephoraCanada is giving you a chance to be featured on our Instagram and win a gift basket packed with your favourite brands.   Here’s what you do: from Friday, March 4 at 12:00 PM EST to Sunday, March 6 at 6:00 PM EST, snap a selfie with your colour correcting stripes, tag @SephoraCanada, and hashtag #ColourMeSephora and #SephoraCanadaSweepstakes in the caption of your image.   To be eligible to win, be sure to follow @SephoraCanada on Instagram. Only one entry per handle. All valid entries received within the time frame of the contest are eligible to win. The two winners will be selected at random from the pool of eligible entries. Check your Instagram feed for updates.   To enter for your chance to win, be sure to follow @SephoraCanada on Instagram. The Contest is open to all legal residents of Canada who are of age of majority or older in their province or territory of residence at the time of entry. Only one entry per handle. All valid entries received within the time frame of the contest are eligible to win. The two winners will be selected at random from the pool of eligible entries. Check your Instagram feed for updates.   Good luck beauties!   Please see official rules and regulations below.   Concours Instagram #coloremoiSephora du 4 au 6 mars   Découvrez la couleur correctrice chez Sephora! @SephoraCanada vous donne la chance d’être présenté sur notre Instagram et de gagner un panier-cadeau rempli des produits de vos marques favorites.   Voici comment faire : du vendredi 4 mars à midi HNE au dimanche 6 mars à 18 h HNE, publiez une autophoto avec les rayures de votre couleur correctrice, identifiez @SephoraCanada sur la photo et utilisez les mots-clics #coloremoiSephora et #ConcoursSephoraCanada dans la légende de votre image.   Pour participer et courir la chance de gagner, assurez-vous de suivre @SephoraCanada sur Instagram. Le concours s’adresse à tous les résidents canadiens autorisés, majeurs selon les lois de leur province ou territoire de résidence au moment de leur participation. Une seule participation par pseudonyme. Tous les utilisateurs qui participent dans le délai imparti courent la chance de gagner. Les deux gagnants seront sélectionnés de manière aléatoire parmi l’ensemble des participants admissibles au tirage. Consultez votre fil d’actualités Instagram pour suivre l’état du concours.   Bonne chance, les beautés!   Voir les règlements officiels ci-dessous.
Customer Support
Hello. I havea problem, the status: unsuccessful authorization. What do I do? Customer Service not responding to my appeals.  Thanks
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Customer Support
#ShareYourDecadence Instagram Contest 02/09-02/11   It’s almost Valentine’s Day and we couldn’t wait to spread the love! Marc Jacobs and @SephoraCanada are giving you a chance to win a signed by Marc Jacobs Decadence Fragrance.   Here’s what you do: from Tuesday, February 9 at noon EST to Thursday, February 11 at 11:59 am EST, post a picture sharing what is most decadent in your life, tag @SephoraCanada and hashtag #ShareYourDecadence and #SephoraCanadaSweepstakes.   To enter for your chance to win, be sure to follow @SephoraCanada on Instagram and include #ShareYourDecadence and #SephoraCanadaSweepstakes in the caption of your image. The Contest is open to all legal residents of Canada who are of age of majority or older in their province or territory of residence at the time of entry. Only one entry per handle. All valid entries received within the time frame of the contest are eligible to win. The two winners will be selected at random from the pool of eligible entries. Check your Instagram feed for updates.   Concours Instagram #Partagezvotredecadence du 9 au 11 février   La Saint-Valentin est presque arrivée et nous ne pouvions attendre plus longtemps pour propager l’amour! Marc Jacobs et @SephoraCanada vous donnent la chance de gagner un parfum Decadence de Marc Jacobs.   Voici comment faire : du mardi 9 février à midi HNE au jeudi 11 février à 11 h 59 HNE, publiez une photo partageant ce qui est le plus décadent dans votre vie, identifiez @SephoraCanada sur la photo et utilisez les mots-clics #Partagezvotredecadence et #ConcoursSephoraCanada.   Pour participer et courir la chance de gagner, assurez-vous de suivre @SephoraCanada sur Instagram et d’utiliser les mots-clics #Partagezvotredecandence et #ConcoursSephoraCanada dans la description de votre image. Le concours s’adresse à tous les résidents canadiens autorisés, majeurs selon les lois de leur province ou territoire de résidence au moment de leur participation. Une seule participation par pseudonyme. Tous les utilisateurs qui participent dans le délai imparti courent la chance de gagner. Les deux gagnants seront sélectionnés de manière aléatoire parmi l’ensemble des participants admissibles au tirage. Consultez votre fil d’actualités Instagram pour suivre l’état du concours. Bonne chance, les beautés! Voir les règlements officiels ci-dessous.
Customer Support
We're thrilled to announce our new social impact program Sephora Stands  ( http://www.sephora.com/sephora-stands ),   to inspire fearlessness and confidence among women. Sephora Stands includes three exciting new initiatives: Sephora Accelerate   ( http://www.sephorastands.com/accelerate/ )  to support female-founders designing the future of beauty, Classes for Confidence to inspire confidence in women re-entering the workforce, and Sephora Stands Together to strengthen the support system for Sephora employees in times of need. We’re committed to using our strengths for even greater good in our world.  
Customer Support
Hi all! I know the holidays can be stressful but let's all be nice to each other. I'm going to take this thread down, let's keep up the positive, happy attitudes
Customer Support
I was lucky enough to be given a Sephora Favourites Skin Wonderland, but where is all the information as to what they are and more importantly all the instructions on how to use them. They are useless without instructions. Very disappointing, I would have thought Sephora would known better!
Customer Support
 I already am a member of Linkshare but I can't find Sephora among the merchants. Only Sephora AU shows up but I want to promote the U.S site. The form on your site is to join Linkshare (which I already am a member of). Thank you
Customer Support
i have ordered few items today n got an email that my order is cancelled due to unauthorzation even my bank has charged me money i have never faced any such issue with any of my purchase before kindly resolve the matter and i need all the thingsi have already bought. i have sent emails too kindly reply
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Customer Support
Ready for a Holiday treat? @beautywithemily Fox and@SephoraCanada are giving you a chance to win a Too Faced Le Grand Palais set full of fabulous essentials to complete all the glamorous makeup looks your face desires! Here’s what you do: from Tuesday, December 8 at noon EST to Thursday, December 10 at 11:59 am EST, regram the contest image posted on @beautywithemily Fox or @SephoraCanada Instagram page and tag @SephoraCanada.   To enter for your chance to win, be sure to follow @SephoraCanada on Instagram and include #SephoraCanadaxEmilyFox and #SephoraCanadaSweepstakes in the caption of your image. Only one entry per handle. All valid entries received within the time frame of the contest are eligible to win. The five winners will be selected at random from the pool of eligible entries. Check your Instagram feed for updates. Best of luck, beauties! See official rules below.   Prêts pour une surprise des fêtes? @beautywithemily Fox et @SephoraCanada vous donnent la chance de gagner un ensemble Le Grand Palais de Too Faced, qui regorge d’essentiels pour vous permettre de réaliser les looks sensationnels dont rêve votre joli visage! Voici comment faire : du mardi 8 décembre à midi HNE au jeudi 10 décembre à 11 h 59 HNE, partagez l’image publiée sur la page Instagram de @beautywithemily Fox ou de @SephoraCanada et étiquetez @SephoraCanada.   Pour participer et courir la chance de gagner, assurez-vous de suivre @SephoraCanada sur Instagram et d’utiliser les mots-clics #SephoraCanadaxEmilyFox et #ConcoursSephoraCanada dans la description de votre image. Une seule participation par pseudonyme. Tous les utilisateurs qui participent dans le délai imparti courent la chance de gagner. Les cinq gagnants seront sélectionnés de manière aléatoire parmi l’ensemble des participants admissibles au tirage. Consultez votre fil d’actualités Instagram pour suivre l’état du concours. Bonne chance, les beautés! Voir les règlements officiels ci-dessous.  
Customer Support
 In my case I need the palest shades. I currently use Y205 and R210. I've heard such good things about how it melts into the skin and lasts all day, that you need the tiniest amount because it is so pigmented, and that you blend it in with a damp beauty blender to get these results! When do the rest of the shades come out? 
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Customer Support
The holidays are the time of year to finally let your hair down—or, twist it up in something fancy. If you take your holiday hair just as seriously as festive makeup, then you’re going to want in on our latest sweeps. Enter for a chance to win our ghd Good Holiday Hair Day #SephoraSweepstakes with a grand prize of ghd stylers. One very lucky Sephora Instagram follower will win the  ghd Arctic Gold Styler, Air Professional Performance Hairdyer, and Arctic White Sectioning Clips .   To enter for a chance to win, Instagram an ORIGINAL image between 12 pm PST on December 7 th and 12 pm PST on December 8 th showing your best holiday hair look. Be sure you follow @Sephora on Instagram, and include #SephoraSweepstakes in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on December 7–8, 2015, for updates.       Rules>  
BeautyTalk Support
I have tried to place orders at least 7 times in different days starting from 16 Nov. It's a good season for shopping during Nov & Dec but I fail to get all promotions from Sephora, like 20% VIB discount, 10% VIB welcome offer, even the $20 VIB bounce back gift card, all because of unsucessful authorization on all my orders and I even don't know what's happening.   I have made several times of checking on my billing data and there's no mistake. I used to make very smooth orders and it was still worked on 6 Nov but my orders are no longer proceed sucessfully when I tried to order again on 16 Nov. I sent an email to customer service before but there was no reply at all. Really disappointed.. Please help to follow up my case asap!!
Customer Support
I'm in the UK but my boyfriend is going to America this week... Does anyone know if he can use/show my coupon code in-store when he gets me some goodies?
Customer Support
PLEASE HELP I tried to place an order, but after I clicked "Place Order," I was redirected to some error page.  I checked my credit card account online, and I was charged for the order, not only once but twice!!!    I called CC and they said there is nothing they can do and to call my bank if I don't see the amount reimbursed in 3-10 days, but they can't do anything on their end!!!   So, I have multiple issues #1. my credit card was charged, but my order didn't go through #2. my credit card was charged TWICE (two charges of 114.48 (228.96)!!!!)   What do I do to fix this?!?! The guy in CC was totally unhelpful!!!!!