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Customer Service
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Customer Support
I made an in store purchase on 12/23. I should have 48 points, but they have not appeared on my account and it says I still need to spend money to continue my VIB status. I purchased the Anastasia Beverly Hills Dipbrow in Soft Brown, the Stila Stay All Day Liner pen in black, and the Sephora brow filler brush from the Sephora at my local mall. I have the receipt still; what can I do?
Customer Support
I am still having problems adding my items to my basket, and it's been going on for the past two days for me. I've tried three browsers (Safari, Firefox and Chrome) as well as cleared my cookies and my products still can't be put in the basket for purchase. Please advise, thank you!
Customer Support
The living proof primed set was in the sale section for $25cdn and is now $30 cdn ??
Customer Support
I really need to get it ontime. Would I be able to get it by next tuesday? Help!
Customer Support
I know that with Christmas only a couple weeks away the mail system is flooded ... But I made an order on the 25th for a present to my friend and it still hasn't processed or updated with a tracking .. I'm now getting my Black Friday orders tomorrow but her present still hasn't updated ..should I be worried ?
Customer Support
I'd like to use my $20 off reward card on these so hopefully they'll be back soon!   Specific shades:   M842 Wine (Matte)    M928 Eggplant (Matte) M844 Burgundy (Matte) M608 Red Brown (Matte)   Thanks in advance!!         
BeautyTalk Support
I saw a lot of compliment on the pin up girl blush pallet and decided to buy one even after the sale. When I got it yesterday, I found the clutch has a heavy plastic smell and I checked and realized that the pallet is made in China. I think that explains why these colors are not existing in the individual blush? Since the individual blush are made in USA with Amazonian clay and the blush in the pallet are just solely made in China? and that's reason that it seems to be more valuable? Sephora, please confirm my thoughts and if so, I will have to return the pallet.  
Customer Support
hey.. so i ordered again this time my order date was 11/16/2014 08:39:17 bearing Order #: 3225108073. the problem that i am facing now is the order is not showing up in my sephora account, i showed when i placed it i even got a confirmation email but now somehow it has vanished any idea what could have gone wrong this time?
Customer Support
Hi, i ordered many products on november 12 and the status order is unsuccesfully authorization. I want to know what it means and if exist a way to resolved, i want to know if will change the status for shipped or not. I am so concern because the order was to charge in my credit card.   Please help me
Customer Support
I had 44 points and placed no order, but I have 45 now.  Next time someone wants to give me a bonus, I would love to see a couple zeroes after the number.  Or, you can keep giving them to me one at a time for the next 5,000 days.  Then, I can use a big point perk in about 14 years.   Seriously though, thanks for the point.  Did anyone else get a bonus?
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Customer Support
Beauty Insiders! Treat your skin to a week with Ole Henriksen> http://seph.me/1zRTY6A *Enter code WONDERS in the promotion code box at checkout to receive an Ole Henriksen 3 Little Wonders 7 day sample setfree with any online merchandise purchase of $25 USD or more. The set includes 7 samples of Truth Serum™ Collagen Booster, 7 samples of Invigorating Night Gel™, and 14 samples of Sheer Transformation® Crème (0.025 oz ea). Valid while supplies last, quantities are limited. Not valid on previous purchases or purchases of eGift certificates or gift cards. Offer not valid in retail stores or at Sephora inside JCPenney. Cannot be used in conjunction with other promotion codes. This offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.
Customer Support
Hi jenWho! We don't release info on promos before the email is sent out. Make sure you're subscribed to emails so you don't miss out on any future promos!    Cheers! Kevin
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Customer Support
Never wear the wrong foundation again. Our in-store foundation match service, Color IQ, allows you to find your perfect shade. On May 21, one lucky Twitter follower will win a five-piece foundation wardrobe personalized to match their Color IQ.   To enter for a chance to win, make sure you follow @Sephora on Twitter. Between May 20 at 12pm PDT and May 21 at 12pm PDT, tweet this sentence (and include your Color IQ in the blank): “Hey @Sephora, #MyColorIQ is _______ #SephoraSweeps.” Don’t forget to include #SephoraSweeps in your tweet. All eligible entries received during the sweeps entry period will be included in the drawing. The winner will be selected at random from the pool of eligible entries.   Don’t know your Color IQ? Go in store to get matched, or use our reverse look-up tool online ( http://www.sephora.com/color-iq) by entering the foundation you currently use.   See official rules below>
BeautyTalk Support
I have dry,oily, and a lot of blackheads on my face. And I have to go to a wedding next month, I need fast results. What would you recommend. I need answers, quick.
Customer Support
I just bought a few things in store today and only 3 of the 5 items were added to my online beauty bag. Is there a way to add my other purchases?
Customer Support
Im VIB Rouge since last year but from the beginning of 2014 all sephora emails state my status as VIB ,I contacted FB team many times and every time I was told that request is send to IT team for correction but it never changed I always find about rouge promotional codes on BT when either the code has been expired or I had already placed an order....Isn't it funny that I don't get advantage of Rouge only perks even a single time...Can I expect it to be fixed any time soon or you'll also give me a false promise???
BeautyTalk Support
Perhaps you can help - for the past few weeks I've barely been able to post on BT, I write out long answers to posts, etc. but when I try to click the red button to post, I get an error.   It always says Please enter a valid URL.  But I'm not even posting URLs, and no outside links for sure.   Occasionally I try to link to a previous thread, say if the question is about contouring I might link to the Beauty Talk previous threads on contouring.   But really - it doesn't matter at all.  Even if my post has no URLs and nothing that could possibly be construed as a URL, I still get the error.    If I try posting a link to previous BT question, and even if I delete that part of my post, same error.   I'm using Chrome as I always do (as my browser).   Can anyone help?  Thanks.
BeautyTalk Support
I'm seeing that all of my reviews are showing up as anonymous, even when I am signed into my account. I know that this question has been asked before but the answers seem to have been given in pm's. Any ideas on how to fix this?
Customer Support
I just noticed that Sephora is listed as an exhibitor at TMS NYC 2014. Can you tell me what kinds of products you will have there? Will it be many different brands or will it be primarily the Sephora brand? Will you have cosmetics, skincare, and tools/brushes? Is there any point bringing my Sephora rouge card with me to TMS NYC 2014?
BeautyTalk Support
Hey ladies, can you believe it? I'm at 1921 hearts! 2000 is sooooo close I can almost feel it!
BT Support Q&A
Just want to know how to tag a post.   Thanks,   MissFluff♥
BeautyTalk Support
THANK YOU to which of the mods upgraded my status to Hall of Famer. It took me a bit to realize it had changed, nice to see it.
BeautyTalk Support
If a mod is available, please remove my posts - In Store Sample Rant ! and Can I Become A BI Again ?.   Thanks. 
Customer Support
Hi, I purchased something from sephora but the cashier forgot to scan my beauty insider card even I presented it to her. How can I earn those points back?
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Customer Support
Hi there,   I just got my palette in the mail and am quite disappointed. I opened the box and before even opening the palette up already saw some loose powder around it, when i opened it fully i saw that a couple of the pans are basically half way popped out, the gels appear to have a very weird almost frozen bubbly consistency and overall looks like the palette was either used or damaged upon delivery. I did swatch a couple just to see if i like the quality, other than that the damage is pretty apparent, i think, in the photos. Was wondering what can be done in a situation like this.