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Customer Support
I ordered a $449.00 TRIA 4X hair removal laser, along with the $35 TRIA SmoothStart Calm gel and my 500 point and 100 point gifts.  When the box arrived and I opened it to find the most expensive item - and the whole reason I ordered - the trial 4x laser,  was not in the box.  It was listed on the packing list but did not make it into the box somehow.  I called immediately and was told it would take 24 - 48 hours for the supervisor to investigate the problem.  Four calls and one week later, the "investigation" has not even begun, and I am $449.00 poorer and cannot get an answer about when I will receive either a refund or my item that I was charged for.  The people that I have talked to are friendly and seem like they want to help, but nothing gets done because they have to wait for a supervisor to look into it, and the supervisors are apparently too busy.    I don't know who to talk to, or how to get the attention of one of these supervisors who seems to be the only one allowed to help me.   They keep saying that they are going to investigate UPS, but the box came perfectly sealed, so it seems obvious that they should also investigate the Sephora distribution center.   IS THERE ANYONE THAT CAN SEND ME MY ITEM OR MY REFUND ASAP?
Customer Support
I am trying to make a purchase and get my birthday gift at the same time , but it is not showing up in my cart.  Any help would be appreciated.  Thanks!
Customer Support
Can I combine my points from two account without having to call? I just had a surgery for my tonsil to be removed, therefore it would take awhile for me to heal and I don't want to wait because then I'll forget ):
Customer Support
Is there a way to combine points from different accounts? I have an online account as well as a different physical card account. Thanks!
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Customer Support
Fashion meets beauty in this chic sweepstakes. On March 19, enter for a chance to win a custom-designed tote filled with the entire Smashbox x Donald Robertson collection—6 liners and 6 lipsticks in packaging designed by the visionary illustrator himself!   To enter for a chance to win this exclusive prize package bundle, post an original Instagram image that shows us how you get artsy with makeup. Entries must be posted between March 19, 12pm PST and March 20, 12pm PST. Be sure you follow @Sephora on Instagram and include #SephoraSweeps in the caption of your image. All valid entries received within the above timeframe are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on March 19–20 for updates.   See official rules here>  
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Customer Support
Make this year’s Valentine’s Day one to remember! Enter for a chance to win a bundle of Too Faced products plus a bralette and panty set from the celebrity-favorite fashion brand, For Love And Lemons. On February 9, one lucky Sephora Instagram follower will win this exclusive prize package.   To enter for a chance to win, make sure you follow @Sephora on Instagram. Between February 9, 12pm PST and February 10, 12pm PST, post an original selfie making a kissy face to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on February 9–10 for updates.   See official rules>    
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Customer Support
Treat aging skin with the power of black tea. Enter for a chance to win a Fresh Black Tea skincare collection prize package featuring the newest addition, Black Tea Firming  Overnight Mask. On January 29, one lucky Sephora Instagram follower will win this exclusive bundle worth $500.   To enter for a chance to win, make sure you follow @Sephora on Instagram. Between January 28, 12pm PST and January 29, 12pm PST, post an original selfie of you wearing a skincare mask to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on January 28–29 for updates.   See official rules>    
Customer Support
The living proof primed set was in the sale section for $25cdn and is now $30 cdn ??
Customer Support
I really need to get it ontime. Would I be able to get it by next tuesday? Help!
Customer Support
I know that with Christmas only a couple weeks away the mail system is flooded ... But I made an order on the 25th for a present to my friend and it still hasn't processed or updated with a tracking .. I'm now getting my Black Friday orders tomorrow but her present still hasn't updated ..should I be worried ?
Customer Support
I'd like to use my $20 off reward card on these so hopefully they'll be back soon!   Specific shades:   M842 Wine (Matte)    M928 Eggplant (Matte) M844 Burgundy (Matte) M608 Red Brown (Matte)   Thanks in advance!!         
BeautyTalk Support
I saw a lot of compliment on the pin up girl blush pallet and decided to buy one even after the sale. When I got it yesterday, I found the clutch has a heavy plastic smell and I checked and realized that the pallet is made in China. I think that explains why these colors are not existing in the individual blush? Since the individual blush are made in USA with Amazonian clay and the blush in the pallet are just solely made in China? and that's reason that it seems to be more valuable? Sephora, please confirm my thoughts and if so, I will have to return the pallet.  
Customer Support
hey.. so i ordered again this time my order date was 11/16/2014 08:39:17 bearing Order #: 3225108073. the problem that i am facing now is the order is not showing up in my sephora account, i showed when i placed it i even got a confirmation email but now somehow it has vanished any idea what could have gone wrong this time?
Customer Support
I had 44 points and placed no order, but I have 45 now.  Next time someone wants to give me a bonus, I would love to see a couple zeroes after the number.  Or, you can keep giving them to me one at a time for the next 5,000 days.  Then, I can use a big point perk in about 14 years.   Seriously though, thanks for the point.  Did anyone else get a bonus?
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Customer Support
Beauty Insiders! Treat your skin to a week with Ole Henriksen> http://seph.me/1zRTY6A *Enter code WONDERS in the promotion code box at checkout to receive an Ole Henriksen 3 Little Wonders 7 day sample setfree with any online merchandise purchase of $25 USD or more. The set includes 7 samples of Truth Serum™ Collagen Booster, 7 samples of Invigorating Night Gel™, and 14 samples of Sheer Transformation® Crème (0.025 oz ea). Valid while supplies last, quantities are limited. Not valid on previous purchases or purchases of eGift certificates or gift cards. Offer not valid in retail stores or at Sephora inside JCPenney. Cannot be used in conjunction with other promotion codes. This offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.
Customer Support
Hi jenWho! We don't release info on promos before the email is sent out. Make sure you're subscribed to emails so you don't miss out on any future promos!    Cheers! Kevin
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Customer Support
Never wear the wrong foundation again. Our in-store foundation match service, Color IQ, allows you to find your perfect shade. On May 21, one lucky Twitter follower will win a five-piece foundation wardrobe personalized to match their Color IQ.   To enter for a chance to win, make sure you follow @Sephora on Twitter. Between May 20 at 12pm PDT and May 21 at 12pm PDT, tweet this sentence (and include your Color IQ in the blank): “Hey @Sephora, #MyColorIQ is _______ #SephoraSweeps.” Don’t forget to include #SephoraSweeps in your tweet. All eligible entries received during the sweeps entry period will be included in the drawing. The winner will be selected at random from the pool of eligible entries.   Don’t know your Color IQ? Go in store to get matched, or use our reverse look-up tool online ( http://www.sephora.com/color-iq) by entering the foundation you currently use.   See official rules below>
Customer Support
I just bought a few things in store today and only 3 of the 5 items were added to my online beauty bag. Is there a way to add my other purchases?
Customer Support
Im VIB Rouge since last year but from the beginning of 2014 all sephora emails state my status as VIB ,I contacted FB team many times and every time I was told that request is send to IT team for correction but it never changed I always find about rouge promotional codes on BT when either the code has been expired or I had already placed an order....Isn't it funny that I don't get advantage of Rouge only perks even a single time...Can I expect it to be fixed any time soon or you'll also give me a false promise???
BeautyTalk Support
Perhaps you can help - for the past few weeks I've barely been able to post on BT, I write out long answers to posts, etc. but when I try to click the red button to post, I get an error.   It always says Please enter a valid URL.  But I'm not even posting URLs, and no outside links for sure.   Occasionally I try to link to a previous thread, say if the question is about contouring I might link to the Beauty Talk previous threads on contouring.   But really - it doesn't matter at all.  Even if my post has no URLs and nothing that could possibly be construed as a URL, I still get the error.    If I try posting a link to previous BT question, and even if I delete that part of my post, same error.   I'm using Chrome as I always do (as my browser).   Can anyone help?  Thanks.
BeautyTalk Support
I'm seeing that all of my reviews are showing up as anonymous, even when I am signed into my account. I know that this question has been asked before but the answers seem to have been given in pm's. Any ideas on how to fix this?
Customer Support
I just noticed that Sephora is listed as an exhibitor at TMS NYC 2014. Can you tell me what kinds of products you will have there? Will it be many different brands or will it be primarily the Sephora brand? Will you have cosmetics, skincare, and tools/brushes? Is there any point bringing my Sephora rouge card with me to TMS NYC 2014?
BeautyTalk Support
Hey ladies, can you believe it? I'm at 1921 hearts! 2000 is sooooo close I can almost feel it!
BT Support Q&A
Just want to know how to tag a post.   Thanks,   MissFluff♥
BeautyTalk Support
THANK YOU to which of the mods upgraded my status to Hall of Famer. It took me a bit to realize it had changed, nice to see it.