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Customer Support
I made an order from sephora.com. At some point, my order has cancelled. Sephora sent an  email to spend more money to keep my status. So I did!! I found a very popular lipstick which I used to pay very high price on eBay because it is always out of stock. So I bought many , I think that's why the order has cancelled. So I talked to CS and one guy told me I am fine to make order from online. However my order has cancelled again. And the other agent said I can't make order through online anymore because I violated their policy but she doesn't know which policy I violated. Don't tell me "call Sephora CS". They are very unhelpful and didn't want to help me. She seems very annoyed about my issue and it was very unpleasent experience. I am asian, and may not good at English, but I live in USA and I am a good buyer. I don't have time to go to shop. Please tell me how to fix this issue. And don't tell me call Sephora. The agent told me I will have the same answer anyway. Is it true?
Customer Support
Hi, I registered for an account today in store without realizing I already had an account. How do I either delete or merge these accounts?
Customer Support
I opened a BI acct in store but when I registered on-line my points/purchases did not show. Is there any way to link this information now?
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Customer Support
Spring break is upon us and Ciaté’s NEW makeup line is here to make it the best one yet!   Enter for a chance to win a prize package of 27 amazing items from their new collection. To enter for a chance to win, make sure you follow @Sephora on Twitter. Between March 25, 12pm PST through March 26, 12pm PST, tweet the following sentence and fill in the blank: “Hey @Sephora, I can’t do spring break w/o my ______ #SephoraSweeps”.   Don’t forget to include #SephoraSweeps in your tweet. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on March 25 through March 26 for updates.   See rules here>
Customer Support
I just ordered some different products, but when I went to place the order, it said that my information was incorrect. I double-checked and resubmitted, and got the same answer. However, my card was charged once and my beauty insider points reflect the purchase as well. When I went to my personal page,it has no order number. I also did not get a confirmation e-mail. 
Customer Support
Hello, i bought a foundation in october of 2014 and i started using it in january of this year. Unfortunately it was the wrong color for me. I still have the receipt and the original packaging. Is it possible to return or exchange the product at a sephora store or is it too late?
Customer Support
I added 5 free samples to my order along with other things and I got my two items but I didn't get any of the samples! They're listed in the order form with the package and the order form online but I never actually got them. I was really looking forward to trying some of those samples out....Is there anything I can do?? Or did they just run out, which is totally understandable.
Customer Support
I recently went to Sephora and my points weren't added to my Beauty Insider card because it wasn't used. Well I contacted costumer service and my points were added but not the amount of money I spent. Is there any way to add that amount? I would be very close to getting updated to VIB Rouge if that money was added.
Customer Support
I signed up for beauty insider in store but didn't give them my email. I later made 2 accounts with 2 separate emails trying to find a way to link them to my card myself online. In store when I forget my card I will give them one email and sometimes my sister will give them my other email to give me points. I would like to transfer all my points to one email and link it to my card please.
Customer Support
 I bought a foundation awhile ago, maybe a couple months. Its a bit over half used and the cap is missing and I don't have a receipt for it. Is there a chance I can return it because it started to break my skin out
Customer Support
Is there anyway to put the points I would have earned if I had a card onto my online account? Thanks
Customer Support
i completely forgot to give my beauty insider card during checkout a while back on a purchase i made. i just found my receipt. could i still get the points for it.? 
Customer Support
I understand sometimes free samples run out, and Sephora usually tries to send similar replacements. I, however, did not receive any samples with my recent order, though they were listed on the invoice. This is frustrating, because those samples are often the only way I can test products, since I am rarely able to get to a store. Any help would be appreciated. Thank you!
Customer Support
Yesterday I went to the Sephora located in Hamilton Place Mall in Chattanooga, Tennessee. I want to clarify that I went to Sephora, not the Sephora in JCPenney's. I walked in with my sisters, and I was immediately greeted and handed a basket. I have been looking over Sephora's website and had a large number of items I wanted to purchase. I started to put products in my basket when a very large Sephora employee started to stand close to me and my sisters. I didn't think much of it at the time, I just kept shopping. However, this woman kept following me wherever I went, and it was quite frustrating having everyone in the store eye me down when many other people were in the store shopping at the same time. I was simply trying to shop in peace, but that wasn't possible with the pushy sales associate stalking my every move. I ended up spending only over one hundred dollars, a fraction of what I was planning on spending, but I couldn't continue to shop being disrespected in that manner. I don't know if this is how Sephora trains their employees, but if so I will no longer be a customer. I will simply buy my beauty products online directly from Benefit, Urban Decay, Bliss, etc... Shame on you, Sephora.
Customer Support
Hi all,    i used sed to share this account with my sister but it fell into my hands now that I do most of the makeup shopping. I was wondering how do I switch my birthday on the account? I was able to switch all other info. Thanks for the help!!
Customer Support
Hi,   I was wondering if this product will be restocked.    LAURA MERCIER Face Illuminator Powder ITEM 1677731 SIZE 0.35 oz COLOR Indiscretion   Thanks!    
Customer Support
Why deos it say i have 0 points on my online account I just recently became a VIB too but it won't update any of my info 
Customer Support
Hi, I literally just placed an order online and got billed twice, can a representative please help me resolve this
Customer Support
Hi there,   I reside in South Africa. My sister is arriving in Florida on Friday, the 27 March till the 01st April 2015.   I would like to place an order on the 26 March.   When will the package be delivered. How long does it take?   Will it arrive at her hotel by the 01 April 2015?   Thanks,   Michele Perumal    
Customer Support
My order status is unsuccessful authorization? and I'm sure my billing address information is correct. What do I do???
Customer Support
All of the items from the Soap & Glory line is on sale.  Is Sephora planning on not carrying this brand in the future?
Customer Support
I am unable to travel to a physical store to get it and I did ask for an email alert, but I was just wondering how long it would take, given that it is quite a popular item. Thanks!
Customer Support
Hello,   I need help with an online return that I made several weeks ago that still has not been processed, can an admin please PM me, thank you!
Customer Support
Will Sephora ever carry the Living Proof Perfect Hair Day Shampoo/Conditioner in the larger bottles (i.e. 24 oz)? I adore this line and only Ulta has the larger bottle (but does not ship to Canada) or Amazon. I know there was a 24 oz available at Sephora for a different line within Living Proof but I have not seen PHD.
Customer Support
I ordered the SEPHORA COLLECTION Get Into Shape Contour Custom Brow Kit and picked out my eyebrow pencil and when I received my order they never added in the eyebrow pencil! How do i go about getting it?
Customer Support
I've made an order online on Mar 22, but the order status is  Unsuccessful Authorization. Is that means my order couldn't process and I have to reorder again? 
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Customer Support
Hi  My name is Kim Jihye Recently,I bought one Urban Decay Naked 1 pallet from Sephora.com  But I found something strange. The place of URBAN DECAY spells is different with the picture of Sephora.   Please look at these pictures that i attached. First one is my Naked pallet that I bought from Sephora.com and second one is the description picture of Sephora.com. I'm afraid it is fake one. Please explain why it's different.   Best wishes   Kim  
BeautyTalk Support
I am trying to get to the makeover survey. I cannot find the link anywhere. Thanks! 
Customer Support
Last year one of the admins kindly adjusted my points to reflect the Canadian dollar amount instead of the US, but it seems to have reset in the new year as I made an $80 ($90 after tax and duties) purchase and only got 74 points. Can one of the mods help me do this for 2015 please? thank you
Customer Support
I purchased a 10 day CLINIQUE skincare set 2 weeks ago. I'm not impressed with the results. The 10 day supply of toner is empty, the cleanser is 1/2 full, and the full size moisturizer is almost full. Will sephora allow me to return the set in stores? I have the packaging and receipt.