I was so excited to finally reach rouge status, but unfortunately my account is not reflecting it. A few purchases over the last few months have not appeared on my account, so customer service has had to add them manually. I think that's why it is not including those in my total spent. Could someone please assist me in updating my account to reflect my new status? The same had to be done when I reached VIB status. Thank you!
Today I went into Sephora and spent the amount of money required to go over the threshold to become a VIB, but I was not given a new card or anything? The lady at the counter didn't even acknowledge it so I thought I had maybe not spent enough, but I went home and checked my profile and it says VIB on it, so I was wondering why I wasn't given any card? Is there a way for me to get one?
I placed an order on the 23rd and paid for 1day flash shipping. I got a shipping confirmation the same day, but it's taking just as long as normal shipping and not being delivered until tomorrow the 26th. Do we get shipping charge refunds for this? I'm so confused as to why flash shipping continues to be an issue only for Sephora. EVERY other company that I pay overnight shipping gets to me on time, so it's not a UPS issue.
I called into customer to add points to my card which weren't added when I made a purchase in store. I've been told to write a message here and you can help me. He also asked me if I wanted to take a customer service satisfaction survey and then hung up on me. Thanks Jennifer
Hello! I'm going to order something online with a US address because I'm soon visiting some family members there. In case I'm not there when the order arrives, should I put the name of the person that will receive the package at checkout? does the delivery need any signature or can I just order with my name? Please answer, I need this product ASAP
placed an order on Oct 19, havent received any updates on my order so i login online to sephora.com to check on it. turns out my order status says "Unsuccessful Authorization" what does it mean? ps i hope you guys had notified me thru email so i could place a new order sooner to get my stuff in time for my frd's bday...
Hello, How long does VIB status last? I am close to achieving VIB status, but since it is towards the end of the year, I am wondering when the cutoff dates could be. I do not want to spend the additional money to achieve VIB if my status will reset January 1, 2017. Thank you!
Good afternoon. I made three purchases and on the three figure STATUS: Unsuccessful Authorization. On Two of them received an email informing me that the purchase was canceled, but The money has already been charged on my card, I need someone to answer me urgently.
I didn't received my samples with packages, but there's only one sample I received is "Madam C.J. Walker humidity block curl gel".. the incorrect samples should be perfumes and eye brows product feels sad ..
I picked up box #114 from my local post office today (mail has been on hold while i was out of town). The vial is completely shattered. While i am fine with not using Orchid Soleil since I know I dislike it, I am not pleased that I had to discard the egg mousse and the hair product since the caps were off and I could see multiple tiny glass shards embedded here and there- I don't want them to end on my face/head. I would be grateful if you could issue a replacement or partial refund.
Hello, I was wondering when the codes for the friends and family sale are being sent out. I was expecting to receive one this year but i have not yet. Can you please insight to when they are being sent out ! my cart is waiting haha
Since Sephora sends out 2 versions of the PLAY! box, it would be nice if there were two versions of the unboxing video. I've gotten the alternative box twice in a row, so half of my products were different. It would be nice to get a video on how to use those products.
I just received my first Sephora Play box and am missing the Verb Leave-In Mist. I was particularly interested in receiving haircare products so I am disappointed not to have received it. Did anyone else have this issue? Is there anything that can be done about this?
Hi, I ordered this set of Sephora brushes and it arrived today. However I don't think the set was new and had been used previously already. It arrived opened and I can see the leftover tape residue that someone left after opening the box.