My order status is unsuccessful authorization. So I checked my bank account and I found out that my purchase is pending. My money has been deducted from my available credit. It says if the merchant doesn't complete the transaction the temporary charges will be removed. What do I have to do?
I've tried playing the Beauty Shake-Up game twice and both times was given an error message saying something went wrong. Since we're only allowed one play a day I've been unable to try it again. This has happened on two separate devices. I haven't received any codes to my email either. Any idea what might be causing this?
I have recently become a VIB in my local store, and wanted to purchase online but it says I am not a VIB it just says I am a beauty insider with no points. I was wondering if there was a way to fix this.
I placed two orders, one was updated to 'sent to warehouse' within 1-2 hours, the other one has been 'in progress' . Does that mean it is going to be cancelled soon? ( I am wondering because i just realized one of my order placed last month has been cancelled without any notification...)
I've played the "beauty shake-up" game on my computer or iPhone every day for the past 5 days and each time I get a message that "Oops, something went wrong." I'm starting to think that either this game is a gimick and isn't a real thing, or that the software just plain doesn't work. This is all very frustrating! Can someone give me some help with this? I've always loved Sephora, and have never had an issue like this! (which is part of the reason I've loved Sephora so much. Customer Service is at the top of my priorities list when it comes to where I spend my money.) Thanks!!!
I went to Sephora a couple of days ago and purchased about $60 worth of products. The cashier scanned my card and told me my new amount of points, but online my purchase history does not show what I bought, and my points do not reflect what I bought either. Can those points please be added to my account?
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I placed an order on September and it was derived to my apt on September 30th at 1:40 pm. I was at school that day and I got home late. When I got home nothing was outside. I looked everywhere and even asked my neighbors. They said they did not see anything. I thought that maybe the package was delivered at the office but that was not the case. I am thinking that maybe it was stolen.. I am extremely worried because it's not fair that I at least do not get my money back ... I called Sephora and they said they would ask the UPS and I am just wondering if someone stole my order, will I have to pay the consequences?
So for some reason I can't access my previous account that I made only a few days ago on here. I have been using it to correspond with another customer service issue and now, for some reason, I can't access it. It had me set this one up. I am confused at why I can't access my old account and had to make this one. Can someone please help me get my old account back? Thank you!
Hello, I received my package about a week ago and I didn't dump out the contents and check everything until last weekend. When I did, I realized that I was missing a sample (Prada's Candy edp spray). It's clearly written on the invoice, but it wasn't anywhere to be found in the box! I don't want to make a huge fuss about it, but if something can be done to make it right, I'd be very grateful.
Hi Beauty Fam, I'm curious if anyone knows...I've tried to dig around the boards and the internet but is the Givenchy Eclat Matisimme foundation going to be discontinued? I have been lurking on the page and every few weeks, a color is gone and now every foundation says "Only A Few Left." I snagged one in my color before it completely sells out but it looks like it hasn't been restocked since I've been following it for a couple of months. Does anyone know for sure? If it is, will there be a replacement? I have been using this foundation for the last 3 years and I'm not sure if I'm ready to go on the quest to find the perfect foundation again lol! The link to the foundation is here: http://www.sephora.com/fluid-foundation-airy-light -mat-radiance-spf-20-pa-P375168?keyword=givenchy%2 ... Thanks!
Hi, I would really like some step by step advice plz! Okay so I signed up to be a beauty insider online, and i went to the store the next day for first time. I went to the cashier and told her I had a beauty insider account but I just never got the card. All she asked me was for my name and age and gave me a card. I also purchased a lip balm. I went online after I came home to see how many points I earned and "my recent purchases" but the lip balm wasn't there and I received no points. So is my card not connected to my account? How do I get it to be connected to my account?
Hi Was wondering if someone can help me, I just placed an order and when I placed the order all the items were in stock, now after placing the order when I go to view my orders one of the items is out of stock, will I still get that item ??? Thanks
Hi, So I placed two orders online during the 2X on skincare promo event. One was on OCT 2, the other on OCT 4. All I got was found in skincare section but I haven't got the 2X points yet. Could you take a look at my account? Thanks! Moira
Referring to order. The order was cancelled because of "unsuccessful authorization". However, I paid for the order using a gift card. Please advice on how I could obtain the value for my gift card preferably in cash, and why you cannot seem to accept my order nowadays.
I am unsure about the terms of the custom makeover that comes complimentary with a $50 purchase. Do I schedule a makeover first, and then spend $50 on products after my makeover is done, or can I show a receipt of when I had purchased $50 worth of product?
Is it possible to track a phone order? I placed one in a store a week ago, and the item showed up in my Purchases list, but I did not receive neither the order or the tracking number for the package. I have chosen standard shipping, and unfortunately it has not arrived yet, so I am wondering whether the nice lady on the phone got my information right, or it is simply still on its way, but I would be much more relaxed if I could see where it is.