Hi there, I ordered a foundation on March 2nd. After trying really hard to like the product, it's just not working for me. I not longer have the packaging, and my only form of showing I purchased it is the online info that was emailed to me when I bought it. Can I still return this? Thanks!
I was one of those lucky enough to get an invitation to Play on April 16 and signed up right away. I was just wondering when my first box would arrive. Will it be the April box or will I have to wait until May? Thanks!
Hello I recently became vib and i have got my free shipping code however i cannot use it as im from the UK. Is there anyway i could have another 10% of code to use in store instead? Also i was unable to get my free gifts as apparently tge gifts don't come in until may? Thanks Chloe
Hi, my order says unsuccessful authorization, I would like to know what is going on? And if it has been cancelled I want my money back as it has already been taken. I ordered few products 2days ago, and when I checked my bank account today, the amount of payment was paid properly, however, my status is "Unsuccessful Authorization".
my order charged my card three times, then the third finally processed as an order, but says "unsuccessful authorization." Please help, my friend payed for it and it charged his card THREE time and i still dont have a completed order to receive my makeup.
I need to change my Sephora play shipping address for May. It says the only way you can do it is to call... but I waited on hold for 25+ minutes. I'm hoping there is an easier way! Most subscriptions boxes let you change it yourself.
I went into my (not so local) sephora store to return UNUSED skincare. Still boxed, still sealed. The store manager rips open the seal, says he can't find the items on my account, so I didn't get them there. I've been rouge 2 years, and i've already qualified for 2017, it's only april. I called the VIB Rouge customer service line, and kept getting hung up on. When I called the regular one, I was promised a call back, I never got one. I think that it is safe to say, I am 110% done with Sephora. This isn't the first time i've been treated like crap. I shouldn't feel bad for returning products I don't like, don't match me, or irritate my skin. I most defiantly shouldn't feel bad for returning UNUSED products that I realized i'd double purchased. I think i'll be returning the last of the items i've purchased from sephora. They don't deserve my money. Has this happened to anyone else?!
Hey Beauties! I just purchased a fragrance for Mother's Day with the notion that I would be getting 3x the points along with that purchase. However, upon checkout I only received the standard amount of points. Is there a delay between a purchase and when bonus points are added on to my account or did I make a mistake somewhere? After this purchase I am literally 2 points away from VIB and this is actually killing me.
I recently purchased the UD Matte revolution lipstick in 1993, a formula and color I've been dying to try out. However when I got it, it looked like someone had swatched it and the lipstick itself was "sweating" even though it's 45 degrees here. Think Sephora sold me a used product!
Over the weekend I went to Sephora and purchased almost $180 worth of goods. One item I bought is supposed to be shipped to my home because they ran out of stock at the store. It has been days and my points haven't been added to my account. Neither has the order I placed online shown up for me to track.
I had placed an order, but it didn't go through because of a billing problem (which I later on fixed), but for some reason my card was still charged. I tried calling Sephora assistance, but no answer. I need my money reimbursed or at least to get this issue sorted out and fixed.
Hello! I ordered something just minutes ago and noticed it said "Flash Standard Ground" rather than two day shipping and I really need the item by Friday - is there anyway I can change the shipment to two day? It was a perfume item so I wonder if that was the factor - but it said Flash Ground so I just want to make sure I do get the two day shipping. I can provide you with my order number as well!
Hello, I was wondering if any of the lovely ladies with Customer Support would be able to help me confirm my YTD spend. It should be around $495 but there was an error made in updating my account during the spring ROUGENOTE sale where I made a purchase in-store for around $147 that was not reflected in my account. I have had someone update my points for me already and confirm that my YTD spend was $516 (I returned something after receiving this message from customer support that was worth $21, which is why it should be $495 now), but I just wanted to confirm, because it is not visible in my account on my end - I currently can only see a YTD spend of $348, that my YTD spend is in fact updated on Sephora's system. I would hate to be "short" of requalifying for Rouge status at the end of the year when I actually have spent the $1000 because there is a discrepancy with my account. Thanks so much!
Hi there! Wondering when the Sephora Collection 8hr Mattifying Moisturizer with Sunscreen will be available in Canada again? It's been out of stock for a long time and it's my favourite daytime moisturizer. Cheers!
During a recent Sephora trip my mother was matched with one of the 10 Hour Wear Sephora Collection foundation. Unfortunately, the only bottle in the store was the sample. She was told that she could purchase it and have it shipped to her home. She has yet to receive the foundation, she lost her receipt, and she's not a Beauty Insider. Is there anyway to track the order?
So I'm not one to complain... But today I literally had a horrible work day... Like I just can't even. The only thing I was excited for was to receive my Sephora order I literally checked tracking hour upon hour so my boyfriend could bring the parcel inside out of fear the sun would melt my lippies. Finally it came yay! But my boyfriend texted me and knew I bought a lot of items he was like this box is lightweight and quite small. So I had him open it. There was someone else's packing slip and single box of perfume inside. So I calmed down and called support. I was kind to the representative and she was extremely pleasant so no complaints there at all. They remedied the situation by offering expedited shipping and points but because I bought a limited edition item that was now sold out I was told she refunded the amount. I'm not pleased about that. It's the item I wanted the most and it wouldn't have killed her to ask if I wanted to at least substitute with a different item instead of placing me on hold for 10 minutes and fulfilling a refund for said item without checking with me first. This ties up my money for 3-5 days before I can use it again which sucks kinda. this is the second time in a row where my order has been messed up and now due to this mistake I have to use my own printer, buy packing tape, and find time to send a package back at the postal office. Which will be a feat and a half because I work through their lobby hours daily. So I'm stuck waking up early on my one day off a week. On top of waiting an extra 3 days for not even the complete order I placed, idk I guess I just kind of expect more when I spend a couple hundred dollars at a time. Rant is done but cmon guys please get it together.
I got a beauty insider card in store last week and made an account on here today and it says I have no previous purchases/points. How do I fix this? I have my beauty insider card and my receipt still also.
I received an email saying my order was canceled and now I'm afraid I won't receive my 500 point perk or my VIB rouge welcome pack. I sent an email to customer services and still haven't heard back! I would just reorder but I want my rewards to come through on this order since I also payed for Flash 1 day shipping. Please help!
Hi, I just received my order in the mail from Sephora.com (Canada) and I was supposed to get a deluxe sample of the Josie Maran Vibrancy Foundation in the colour "Fearless " (as I selected and as listed on my invoice). Instead I got the Josie Maran Vibrancy Foundation in the colour "Electric" which is not my shade. Is there anything that can be done about this? Thank you.
Hello, today I received my most recent order and was really excited to try out the new Josie Maran vibrancy foundation deluxe sample. Sadly I received the wrong color that is one of the darkest shades when I'm light to medium so I can't even use it. I understand that the other samples can be substituted depending on availability and I have never cared about getting different products than the ones I chose but the deluxe samples are only offered until they sell out. A few days after I chose my deluxe sample I noticed that the same shade was still an option to choose so I feel like someone just made a mistake. Is there any way I can receive the shade that I originally asked for? I love all the Josie Maran products I have and was hoping to use the deluxe sample to determine my color match so I can purchase a full size. Sadly I'm not very close to a Sephora.
Helloi recently became a vib and was unable to get free gifts as the new gifts dont come in until may is this correct? Also i got a free shipping code to use but im from the UK and that is not possible for me to use, could i get another 10% instead? Chloe X