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Hi! I recently made a purchase at my local Sephora and my points card was scanned, but the points do not seem to be reflected on my account online. Nor does it say I have any recent purchases. Any idea how long it takes to update and/or if it still will be updated despite the time?
Customer Support
Hi! I recently made a purchase at Sephora and used my Beauty Insider Card. However, when I check my account online, it says I still have zero points and no recent purchases. I made my card in store and perhaps somehow made another account using the same email online. If possible, could someone help me merge my accounts or help the points show up online as well? Thank you so much! 
Customer Support
recently became a VIB when I went shopping at my local Sephora, but my VIB status isn't showing up on my online account-my online account only says that I'm a Beauty Insider. Is there a way to update my online status?
Customer Support
It has been a week since I lost my package. I made multiple complaint through email, but never got any response back. It is infuriating because it said that a rep will contact me back within 24 hours, but that is a lie. It has been a week now, still nothing. I made two purchased, one on Sep 8, 2016 and Sep 10, 2016, it was really concerning because I received the second purchased, but not the first one. At this point I just want my refund.
Customer Support
I wanted to exchange a brand new mere $14 item, which was bought in store. I did not have receipt but I know you can always check my purchase history via my Rouge card. But cashier was not able to find it and refused to treat me and ignored me, while I stand there, confused and puzzled. I said, I can exchange it. I have never exchange anything in my life without receipt....never ever...I have been treated well in drug stores, where I rarely spend any money.    Thats why I dislike this specific store but there is only one Sephora in our tiny little city.    p.s. I have only returned 5 products, (3 were brand new sealed) in over 2 years of buying over $2000 worth of items. So I am not a 'bad returner'   
Customer Support
Hi, I was planning to buy the Foreo Luna Mini in store yesterday but people there told me Sephora don't sell it in store and i must purchase it online. However, my plan was to actually "feel" the foreo luna before i actually buy it. So now since I don't have this chance, and I'm scared that my skin won't like this cleansing device since there are mixed reviews on this product. Can I return the used foreo luna (or any cleansing device) in store? I heard some people told me that I can't since it's not a Sephora's brand. Thanks for your time
Customer Support
on my account, I still can't see what I'm getting because it's not shipped yet. Why it is coming so late when everyone else got their box already?
Customer Support
Hi, I purchased $198 pre-tax in-store yesterday which meant I would finally get to VIB (woo hoo!), but this morning I noticed they weren't showing up online, like they normally do.  The sales assistant scanned my BI card but obviously something happened.  Through the Chat service I've had the points added, but the purchase dollars haven't appeared so my YTD spend is missing the $198.  How do I get it added on?  Thanks!
Customer Support
I would LOVE to see a spot added for notes. For example, let's say I heard that a certain lip product was especially good for layering under lipsticks, but it wasn't stated anywhere in the summary/how to use/etc. It'd be great to have a little spot where you could add your own note about that. Or if you had read about a certain product via a specific website and wanted to note where you had found the review...   Just a suggestion!
Customer Support
Fresh Soy Cleanser and Rose Mask, or Marc Jacobs Lipstick and Mascara?    A question you have to ask yourself once a year, forever. And once you've had both well.. you do it again.   However, as tedious as it is to keep the same gifts, it's not only inconvenient, sometimes its just plain lazy.    Now we all know many MANY cosmetic brands still unfortunately test on animals. Fresh being one of them, and although Marc Jacobs Beauty itself does not test on animals, it's partner (Marc Jacobs Fragrance and clothes) does. Which sucks for people who opt for cruelty-free products.    So Sephora, hear my plea, and update the birthday gift options. You have many MANY companies to choose from. Too Faced, Tarte, CoverFX, Bite, etc. Be part of the movement. 
Customer Support
I accidentallydeleted my beauty insider coupon any way i can get another one emailed? 
Customer Support
Recently Ive bought a lot from you guys and things have been Perfect! but one of my orders just arrived with nothing but the samples? I'm so confused? I know that sounds bizarre and I really don't know what to do? Ive never had a problem before and my orders have always been packed perfectly. is there anything I can do? Spoiler (Highlight to read)    
Customer Support
And if yes, do you know when??   Thanks!
Customer Support
I ordered the Sephora Teint Infusion Ethereal Finish foundation and it came completely shattered, I don't dare touch anything in the package. I've included pictures, please help. I don't want a reshipment. 
Customer Support
The Pure Color Sculpting Matte lipstick. In the shade Shameless Violet ( Item 1731546)
Customer Support
I have written a couple of reviews after receiving my VIB status but when I go back to see them, I am not listed as a VIB. I see other users with either "Beauty Insider", "VIB", or "VIB Rouge" under their username, but mine is blank, even though I am a VIB.
Customer Support
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
Customer Support
I just received my order and there was no sample. I picked 3 free perfume samples and I got none
SephoraCollection_Lip.jpg
Customer Support
Beauty should not be complicated, but with all the choices, finishes, colours, how are we to decide? Sephora Collection is making it easy with beauty solutions for ALL your favorite looks and they’re giving you a chance to win tried and approved Sephora Collection faves! Enter for a chance to win 1 Rouge Gel Lip Liner, 1 Waterproof Fine Liner, 1 Radiant Luminizing Drops, 1 Bright Future Colour Corrector; 5 Cream Lip Stains, 2 Cleansing & Exfoliating Wipes and 1 set of False Eye Lashes. 2 winners will be chosen at random.   Here’s what you do: from Monday, Sep 26 at 5 PM EST to Tuesday, Sep 27 at 4:59 PM EST, follow us on Instagram @SephoraCanada, comment on the image what your beauty MUST have is and tag @SephoraCollection. Include hashtag #BeautyUncomplicated and #SephoraCanadaSweepstakes. Only one entry per handle. Open to Canada only. All valid entries received within the time frame of the contest are eligible to win. The winner will be selected at random from the pool of eligible entries. Check your Instagram feed for updates.   Good luck beauties!   Please see contest rules below.
BeautyTalk Support
Hello,   I just received my order today and 2 of the three samples are missing. on the order sheet it lists the samples, however I did not receive them.
Customer Support
Hello,   I ordered online from Sephora yesterday morning 9/21 using Flash 2-day shipping via OnTrac and was notified yesterday afternoon that my order had shipped. Apart from "DATA ENTRY" there is no other information given from OnTrac except the message, " Package yet to be tendered to OnTrac." What is happening with my package, as I do not think I will receive it by tomorrow (9/23) as Sephora states I shall. Thanks!
Customer Support
I stopped by Sephora two days ago, and I purchased some things along with the bonus 50 point card from my Play! box. There was a register hiccup, and it had to be restarted. Is there a way I can get my points added to my account if I have my receipt still?
Customer Support
I recently purchased a couple items from my local sephora store, but the points were not transferred onto my online account!! Is there any way for me to get my points onto my Beauty Insider Account?  Please help!!
Customer Support
Hello! made a purchase today, received a message from my bank telling me that they charged me the 200$ from my order, but on the order status I see STATUS: Unsuccessful Authorization. What happened? I understand that my order is cancelled?
Customer Support
Hi there. I signed up for beauty insider last week when I made my first in-store purchase and the cashier said the points from that purchase would be added to my account but they never showed up. I have my original receipt still, how can I add points from this purchase? Thanks
Customer Support
Hi! I recently became a VIB member but I do not have an online account. I want to place an order online with my VIB 10% off promo, but when I signed up online with an email there was no way to link the VIB card. As such, when I tried to place an order, the promo code was declined, saying I wasn't eligible. Could you help? Thanks!
Customer Support
Hello. OnTrac data claims that a package was delivered to my front porch and I never received it. I have a camera that records whatever happens there and the package was never left. This is the second delivery issue I've had with OnTrac (last time the guy threw the "Fragile" package into my bushes). I'm thinking this will be the last time I order from Sephora if they continue to use such a subpar delivery company.   Will a BT mod send me a PM for order info? I'm unsure what to do at this point except to maybe have my credit card reverse the charges. Thank you.
Customer Support
I was charged for an order i was attempting to make but the order hasn't gone through. it had said that one item was out of stock but it still charged my card