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Customer Support
I ordered from Sephora didnt recieve an email saying my order had been shipped, so I went to my account and found the order status to be unsuccessful authorization, what is the problem on that ?
Customer Support
I did not receive my samples at my last 2 orders. Any suggestions?
Customer Support
I have a VIB card that i belive is linked to another account but i dont remember the email for it. Is there any way I can switch it to this account
Customer Support
I would really like to delete my account, please help!!
Customer Support
Hello, Can one of the moderators please help me delete this account?   Thanks!
BeautyTalk Support
My beauty insider card online says i have 0 points but in store it says i have 400 or more points by now so i need help getting my points to show up 
Customer Support
How can I change my birthday to a March 25,1998 I have it under my moms not mine. 
BeautyTalk Support
i forgot i had this one and made another one, and now i don't need this account. can someone help me delete this account?
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Customer Support
  Discover why neutral lips are y our new everything. Enter for a chance to win the UnNude lip #Sweepstakes, and you could be the proud new owner of a Kat Von D lip vault and more prizes!   To enter, upload your UnNude lip look to The Beauty Board  (on the Sephora App or at http://www.sephora.com/gallery/ ) between 12am PST Thursday, February 2, 2017 and 11:59pm PST Thursday, March 2, 2017. To be eligible, be sure to tag your photo with at least one lip product and include #Sweepstakes in the title. Luck favors the share-happy, so enter once every day to increase your chances. Winners will be selected randomly from all eligible entries.*   * No purchase or payment of any kind is necessary to enter or win this sweepstakes or to receive a prize. Odds of winning depend on number of entries received. Void where prohibited. Open to U.S. residents (including Puerto Rico) 18 or older and the age of majority. Must have a Sephora.com login and nickname to enter. One entry per person per day. Winners selected by random drawing to receive one of following prizes: 1 grand prize (APV $860; Kat Von D Lipstick Lip Vault and UnNude Lip Bundle, $500 Sephora gift card) and 5 runner prizes (APV $120; Kat Von D UnNude Lip Bundle). Sponsored by Sephora USA, Inc.      See official rules >
Customer Support
  Social Media Content Use Agreement   PLEASE READ THESE CONTENT USE TERMS (“ TERMS ”) CAREFULLY. THEY CONTAIN IMPORTANT TERMS THAT AFFECT YOUR LEGAL RIGHTS. WHEN YOU MAKE A SUBMISSION TO SEPHORA ON A SITE OR PLATFORM TO WHICH THESE TERMS APPLY (A “SITE” ) OR SEND THE HASHTAG #YESSEPHORA TO SEPHORA, YOU ARE CONFIRMING THAT YOU HAVE AGREED TO BE BOUND BY THESE TERMS.   Here are the highlights of the Terms (but please read the full Terms below):   You own the photo or other Content (as defined below) that you submit. Nothing in these Terms changes that.   You are giving SEPHORA a license to use the Content on/in SEPHORA’s social media accounts, marketing communications/materials (e.g. apps, e-mail), and websites.   You are also giving SEPHORA a license to use your name and image and other biographic material in conjunction with the Content.   If any third party has any rights in your Content (e.g., someone else took a photo or appears in a photo), you represent and warrant that you have all the rights and permissions needed from those third parties to grant SEPHORA the license to use your Content in accordance with these Terms and nothing in the Content is inappropriate or defamatory.   You are releasing SEPHORA from any liability arising out of its use of the Content as described in these Terms and you promise not to sue SEPHORA for such use.   Please review SEPHORA’s online Terms of Use, located at http://www.sephora.com/terms-of-use , and Privacy Policy, located at http://www.sephora.com/privacy-policy , both of which are incorporated into these Terms by this reference. Without limiting the generality of the foregoing, these Terms grant SEPHORA usage rights in and to your Content that are in addition to (not in lieu of) the usage rights contemplated in Sephora’s online Terms of Use, and the DMCA complaint process set forth in the online Terms of Use apply to your Content.  In the event of any conflict or inconsistency between these Terms and the online Terms of Use, these Terms will prevail, govern and control.   You represent and warrant that you are at least 18 years old.   You represent and warrant that the Content you submit is accurate.   You represent and warrant that (a) you own and control all rights, title and interest in and to the Content or that you otherwise have all rights, permissions and consents necessary to post and use (and authorize Sephora USA, Inc. and its affiliates, agents, representatives, licensees and assigns (collectively, “ SEPHORA ”) to use) such Content (including, but not limited to, the right to use names, images and likenesses of any third party referenced or appearing in the Content); (b) you have all rights necessary to provide SEPHORA with the license and rights set forth in Section 5 below; (c) you have complied with all applicable laws and regulations associated with acquiring and/or producing the Content; (d) all "moral rights" that you may have in such Content have been voluntarily waived by you and you do not require that any personally identifying information be used in connection with the Content that you submit, or any derivative works of or upgrades or updates thereto; and (e) all Content that you post is accurate, non-enhanced, unaltered and unfiltered. For the purposes of this Agreement, “Content” means photographs, text, graphics, video, moving images, sound, illustrations or any other materials (including any associated metadata or location information), as well as all names, images, likenesses, personas, profile information from third party social media platforms (such as Instagram, Twitter, and Facebook), social media handles, biographical information and statements of you and anyone else shown (collectively, “ Content ”).   You hereby grant to SEPHORA a nonexclusive, royalty-free, worldwide, perpetual, irrevocable and fully sublicensable and transferable license to use, reproduce, communicate, copy, modify, edit, adapt, publish, translate, create derivative works from, distribute, broadcast, stream, post, combine with other materials, publicly perform and publicly display the Content, in whole or in part, on the internet or in new media (including, without limitation, on SEPHORA’s social media accounts, on or in any digital platforms of SEPHORA (including websites, apps and e-mail), and on third-party websites and apps) for any purpose, including for promotional and publicity purposes without notification to, or permission from, you or any third party. For purposes of clarification and not limitation, (a) this license includes, and you expressly consent to, SEPHORA’s right to use and publicly display your name, image, likeness and persona; and (b) nothing in this license transfers your ownership of the Content to SEPHORA. Nothing in this license requires SEPHORA to use or publish your Content in any specific way or on a specific platform or use or publish your Content at all, and all Content is subject to selection and curation by SEPHORA in its sole and absolute discretion. Further, SEPHORA may decide to only use part or portions of your Content. You will have no approvals over the final use of your Content and you agree that SEPHORA is not responsible for any unauthorized use of Content by third parties. If SEPHORA chooses to use or publish your Content on the Site, it will be deemed to have been posted at your request.   Any statements, remarks or claims contained or depicted in your Content will reflect your honest views and experiences. When referencing or depicting brands, products or services in your Content, you further agree to disclose any material connections you may have with SEPHORA or other third-party brands or sellers (such as if you are an employee, paid blogger or recipient of free products/services). You also agree to provide supporting information or documentation related to these statements, remarks, claims, views and experiences at SEPHORA’s request.   You understand that you will not be paid for SEPHORA’s use of your Content as described in these Terms.   You agree to take any actions (including execution of documents) reasonably requested by SEPHORA to effect, perfect or evidence the representations and/or licenses and rights set forth in these Terms.   You agree that you will not submit Content that: infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of another; is, or would reasonably be considered to be unlawful, harmful, libelous, defamatory, obscene, pornographic, indecent, vulgar, lewd, suggestive, hateful, racially or religiously biased or offensive, violent, harassing, threatening, abusive, tortious, inflammatory, fraudulent or otherwise objectionable; displays, describes or encourages the use of a product or service that could be offensive, inappropriate or harmful to SEPHORA or any other person or depicts the use of a product in a manner that is contrary to any instruction or warnings relating to the product; impinges upon or violates the publicity, privacy or data protection rights of others; violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); is submitted for compensation or other consideration from any third party; contains information about people other than yourself, or contains addresses, phone numbers, email addresses, websites or other contact information; harms minors; or makes or includes false or misleading statements, claims or depictions.   Without limiting the foregoing, you agree that in conjunction with the production of your Content, you have not inflicted emotional distress or abuse on other people, have not publicly humiliated other people, have not assaulted, stalked or threatened other people, have not entered onto private property without permission, have not impersonated any other person or misrepresented your affiliation, title, or authority, and have not otherwise engaged in any activity that may result in injury, death, property damage, and/or liability of any kind.   SEPHORA may reject and/or remove any of its uses of your Content in its sole discretion.   You Content represents fair, accurate, and truthful depictions of what is represented, and specifically: (a) any products depicted are the actual products, without any enhancement, alteration, or additional ingredients; (b) any products depicted were used in conformity with the instructions on the packaging; (c) any demonstrations are depicted without any special effects or any other method which would enhance or alter the performance or appearance depicted; and (d) the Content is a fair representation of the actual performance and appearance of the products as shown in the Content.   Your Content is not confidential or proprietary and SEPHORA has no obligation of confidentiality, express or implied, with respect thereto.   To the fullest extent allowed by law, you agree to release, discharge, defend, indemnify and hold harmless SEPHORA and its employees, contractors, sponsors or any other person acting under SEPHORA’s permission or authority, from any liability, demand, claim, damage, judgment, cost, loss, expense and obligations of any kind (including reasonable attorneys’ fees), arising out: (a) use by SEPHORA and its designees of the Content, any information you provide in connection with the Content, and your name, social media platform user name, performance, image (including, without limitation, any social media profile photo) and/or likeness for advertising, publicity, promotional and trade purposes; (b) your violation of any term of these Terms; (c) a breach of your representations and warranties set forth herein; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property, right of publicity or privacy right).  This indemnification obligation will survive the termination of these Terms and SEPHORA’s use of the You further agree to waive any rights to injunctive relief you may have in connection with these Terms.   These Terms, including the SEPHORA online Terms of Use and Privacy Policy and any other policies or agreements expressly incorporated by reference herein, constitutes the entire agreement between you and SEPHORA in relation to your Content. If a court finds any provision of these Terms to be unreasonable or unenforceable in any respect, you agree that these Terms will nonetheless be enforced to the maximum extent to which they are found by the court to be legally enforceable.   These Terms will be governed by applicable federal law and the laws of the State of California, without reference to its choice of law rules. Nothing herein will be interpreted as a waiver of SEPHORA’s rights to the Content under federal and state common law and statutes (such as rights of public domain and fair use).   *** End of Submission Terms ***
BeautyTalk Support
I'm trying to add my birthday gift to my cart but it's not letting me check out and says it can't be shipped to my location but I've brought tarte things from Sephora before and they have shipped perfectly fine to my location please can someone help ? I'm a customer from the uk ?
BeautyTalk Support
Hello, I just received the Estee Lauder Modern Muse Le Rouge To Go Gift Set as a gift but I would like to return it. I have not used any of the products and they remain in the packaging that I received them in. I do not have a receipt and I do not know when the item was purchased. The Sephora site says that it is an online exclusive and limited edition but it is still available for purchase. Would I be able to return this item in-store for cash or store credit? Thank You!  
Customer Support
can someone plz contact me !!!  I talked about my missing and broken items yesterday but nobody is getting back to me-!!! Im extremely dissappointed on the customer support!
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Customer Support
Every time I try to make a sephora purchase online, this error screen shows up. I am just wondering if I am the only one who has this occur while trying to check out. Its very frustrating because sometimes I try refreshing multiple times and this error page still shows up.    Details: I am using a Mac Book  Using Chrome   If anyone has any suggestions I would greatly appreciate it !   
Customer Support
Dear customer support, Why is paypal not an option when I'm a international customer?
Customer Support
Hi there, I just realized my birthday is wrong on my account, could you help me change it to August 8th, 1989? Thank you very much.
Customer Support
hello i opened my package today and i have three items inside that are missing and my brow powder is completely shattered!!!! i am so disappointed !! i cant believe it happened!! can someone plz help me as fast as possible!!!
Customer Support
I recently logged into my sephora account and see a lot of purchases on my Beauty Insider card that I didn't make, in places I didn't go! I'm confused and don't want people using my points that I've cumulated! Can you help?
Customer Support
Hi PLAY! by SEPHORA subscribers,   Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!   Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.   Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.   Q: How does PLAY! by Sephora decide which products to send to subscribers each month? A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.   Q: What if I don’t like the products I received in my box? A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home. OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or playhelp@sephora.com.   Q: What is the PLAY! PROFILE and how do I update my information? A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.   Q: What if one of the products in my box is broken, damaged or missing? A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at playhelp@sephora.com. We’re here to help!  
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Customer Support
ive contacted customer service via email a few times and never recieve a response re why the website is suddenly unusable on my iPad.    The menus overlap, or are unclickable.  Products are listed in one line down the page, but scrolling is impossible, as you eventually run into an ad.  What is going on?  I'd love to start Christmas shopping.
Customer Support
What does unsuccessful authorization mean?
BeautyTalk Support
EXCHANGE AN ITEM TWICE?    So I got an Anastasia Beverly Hills cream palette for Christmas this year. The color ended up being too dark (i could tell before even touching it) and looked dried out so I never even used it, just went in and exchanged it in January for a lighter shade. The original date my mom bought it was Nov. 27th. After exchanging it I have not tried the new one until now, and this color doesn't work either its not for my skin color and it made my cheeks break out. They are just so much i'd hate to lose out, I don't want money back or anything to that nature, i'd just like a piece of makeup that isn't going to go to waste. My question is if Sephora would allow me to make another exchange? i never make returns/exchanges this was my first ever. I also have both original receipts from the OG purchase and from the first exchange as well. Anyone who can help i'd really appreciate it! CommunityUsersPrivate Messages
BeautyTalk Support
I purchased the Sunday Riley power duo from a Sephora store. I used it a couple of days ago and woke up with an pretty bad allergic reaction. I won't ever be using these two products on my skin again, and would like to return them asap.   However, I don't have the physical receipt, and I can't find this product in my online purchase history anymore. Can I still return this product at a Sephora store, or get a store credit?   Thank you in advance.
Customer Support
Hi!   I had to return 4 items from 4 separate orders, I used the online return tracking form, printed out the labels and dropped each off at my post office this was done before the 14th of Feb   now today when I went to check the status using Canada Post each one of those numbers are not valid in the system (triple checked they were typed in correctly)   what gives?   if I cant track the status of the items being returned how can I know they made it back safely and not be out $$?      
Customer Support
I have an iphone 7 running ios 10.1.1. I have the sephora to go mobile app on my phone. Older versions of ios supported Passbook, my VIB card was added to passbook and it was easy to add coupons from emails (such as the 20% off sale one). Passbook has been replaced with Apple Wallet and my rewards card is no longer listed. The Sephora mobile app is on the list of apps that work with Apple Wallet and I should be able to add my rewards card as well as my sale coupon, but there is no option to. I have tried scanning the barcode from the coupon email, but it will not scan.
Customer Support
When creating my account I had no idea about the beauty insider gifts. I put my birthday on a random date...   It's actually October 26th, on the same year. Thank you!
Customer Support
Hi, I need to change my birthday date to May 25th (my real birthday) because I have put randomly before. Please let me know how to change. Thank you so much for your help!
Customer Support
hi, i have 2 accounts. How can I combine them?
BeautyTalk Support
I received a survey email from Sephora -- I'm just wondering if it's a legitimate survey or spam? I haven't seen the email address posted anywhere as one that comes from Sephora -- opinions@beauty.sephora.com. Thanks!! 💖
Customer Support
I didn't want to add to the list of Flash shipping threads, but I figured I would be acknowledged this way somehow. Anyways, I placed an order on Wednesday around 1:30pm to make the arrival of Friday. I receive a shipping notification the same night around 5:30pm. When the ETD updated the next day, it said it would arrive by Monday! The homepage clearly states that it would arrive by Friday. Not "ships by" but "arrives by" Friday.    I don't need royalty treatment even if I am a Rouge member, I just want what is supposedly advertised. And this is false advertisement.