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Customer Support
So this is my situation, I had been waiting for the re release of Kat Von D's everlasting lip colour in Lolita. As soon as I got the email from Sephora saying it had been restocked, I clicked on the link only to find it had sold out already.  So I waited patiently for the new shades to come out thinking, I'll buy a few at once. As soon as it came out, the shades I wanted (typically) had sold out. So I signed up to get notified as you do. And not long after they were restocked again, but low and behold SOLD OUT. So I live in the UK and I'm thinking is it the time difference? Am I recieving the emails too late in the day? It's quite frustrating because what I'm seeing is people buying huge batches of the most popular colours and then reselling them for extortionate prices.  Does anyone have any tips for me? And better yet, does anyone know when the next restocking will be? Maybe there should be a limit at to how many people can buy at once? 
Customer Support
Hi! I was wondering if a Mod could please tell me if/when a few Make Up For Ever items will be back in stock? I am interested in the “Multicolored White 3” Glitter-item number 920611, the “White Violet 4” Glitter-item number 1009117, and the Diamond Powder “White Mauve 3”-item number 810143. If you could please let me know when these are expected back in stock I would really appreciate it. Thank you!
Customer Support
 I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
Customer Support
I do not understand why! I have placed 3 orders after each other and each time they email me about 30 minutes after telling me they've cancelled my order for my safety! I don't understand why i have ordered from Sephora before using the same card details and billing/shipping adress and it still doesnt work! can somebody please help me! I really want to make an order and I can't!
Customer Support
I bought an eyebrow pencil in September 2014, never used it and have misplaced the receipt. Is there anyway I can exchange this without the receipt? 
Customer Support
OMG..... I'm very very very disappointed in Sephora! You can't possibly imagine how furious I am right now. After multiples attempted to place orders and got cancelled and phone calls to rouge line a million times I still got my order cancelled.   The last phone call the CS told me as long as I correct all those problems my orders won't be cancelled. So I corrected my shipping address,my billing address and my credit use and I can't really think of any other reason sephora should cancel my orders, but NO, somehow they still cancel my order and I will have to wait until the working hour of the hotline to call and ask AGAIN! for the FIFTH time!   Seriously it takes $1000 to requalify for rouge and making a large purchase is violating the terms and conditions for personal use or whatsoever?  I didn't order 10 of each product. Sephora website said naked 3 palette is limited to two per person but I don't get to order even the promised quantity of two? Or did the terms and conditions said rouge cant order during sales period, that my $1000 purchase has to be made during non sales period ?I mean if sephora offers 15% off every month I won't have to make large purchase that may, in your terms, violating the terms and condition! I see rouge here requalifying for the rouge status in Feburary and I know many of us are holding back on our purchase becox we are waiting for the chic week. So is Sephora cancelling everyone's order or they just hate me?   I'm super disappointed after all the phone calls and amendments and I still have my orders cancelled.   No compensation or whatsoever is ever offered after all the trouble I have gone through. It's not my fault Sephora decided not to ship to a forwarding shipping company address (where my frd works and it's a tax free address) despite I actually have successfully placed an order sending to that address before and I have no trouble sending things to that address with other company. And now I have to send the items to another frd's address that means I have to pay tax and extra shipping so I can get the items to the address they were supposed to be sent to. So I respect it's your company's policy but you should have told me when you first cancelled my order instead of saying "it's for my safety since its not a residential address" and when I confirmed its ok over the phone and placed another order to that address, which was cancelled again of course, and call the hotline that I know it's becox you don't ship to that address at all!   And the third time is becox the billing address of the credit card doesn't match.For the record I have been using the same credit card information for all my orders in the past year and more than 20 of them had gone through without trouble. I dont know Wht has change but you know Wht makes me mad? I have been using the same credit card when Sephora cancelled my very first order and I have been calling to ask why my order was cancelled and the CS could have told me one of the problem is becox the billing address doesn't match.   And when I finally fixed the billing address my orders got cancelled again! And this time is becox my sister is using my credit to pay for her account (she doesnt have one) and it violate the terms and condition! She was using my credit card when the orders are cancelled becox "the billing address doesnt match" but NO, they didn't tell me at that time she can't use my credit card to pay for her account.   So basically I got cancelled FIVE rounds, and I had called FOUR times, (the FIFTH time tmr morning), each with DIFFERENT problems, when problem 1,2,3 can be solved in the FIRST phone call, and problem 4 can be solved on a SECOND phone call.   I have been trying to place order on 2 April and now, I still got NOTHING but emails of cancellation of orders! And some products are OOS!   I think I deserve a really good explanation! So much of being a ROUGE!  
Customer Support
I had an older Beauty Insider card, but I was upgraded to VIB a couple months ago. Neither the original Beauty Insider card nor the VIB card are connected with my online account at the moment, and I wanted to fix this if I could.
Customer Support
I wasn't sure whether to post this question here or in the "Canada Site Update Thread" but I was wondering when we could expect to see either the re-emergence of previous promo codes (now US only) or the synchronization moving forward between the two sites of promo codes? I've gone through the thread we have on BT but the majority of them no longer work for us. 
Customer Support
I have received many Sephora eGift Cards through time and I am wondering if I am able to transfer them all onto one?
Customer Support
Hi, I was wondering, if I return 1 item from the original order which was over $50 (free shipping; multiple items), will I be charged any shipping fees? I know the handling and return shipping is free (if you use a label), but can someone elaborate on returning items which originally had a free shipping..
Customer Support
I placed an order a few days ago and according to the tracking information, after it was shipped out, it was returned to sender. There was no reason provided as to why this happened.   I considered redoing my order online, but when entering in the same VIB promo code, I got this message: "Sorry, the promotion is no longer valid since you have already redeemed with a previous order."   That doesn't seem right to me. I'm already a bit upset that the order was sent back in the first place, which I understand may be a problem with Canada Post and not Sephora, but I haven't actually redeemed the code since my order was cancelled.   I don't want to miss out on the promo code. What options are available?
Customer Support
Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.
Customer Support
I purchased a brush at a Sephora store in Las Vegas this year (I don't remember exactly when). I only used it twice, and I really, really, really hated it. I want to return it, but I obviously don't have the receipt. Can I still return it? And also, do I have to return it at the store I purchased it?y
Customer Support
I just became a VIB Rouge member and I didn't receive my Welcome Kit. I was really looking forward to it, why didn't I receive it??
Customer Support
Hi, my order says unsuccessful authorization, I would like to know what is going on?
Customer Support
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
Customer Support
Hi, I bought something from Sephora but I wasn't asked if I was a beauty insider at the time so I completely forgot to show my card for the points. Is there anyway I can get my points? I asked in store but was told I had to do it online but not sure how. Also the product that I bought was supposed to be a double point item due to it being a skincare product for the month of January.
Customer Support
I recently bought a First Aid Beauty lip balm and used my Beauty Insider card but did not receive my points for the product?   I still have the receipt, is there any way I can get the points?
Customer Support
I was sent a link to reset my password but it had expired in 5 hours before I even opened up the email and now I can't access my account or reset my password. The only way I'm typing this message now is because I never signed off 
Customer Support
I signed up for a beauty insider in stores and I would like to connect my card to a different email/account instead of the one I gave them. Is that possible?
BeautyTalk Support
Hi! I have my VIB card for a while now but I don't see the option to connect my VIB card to my account online. I just created my online account not long ago. Please help!!!
Customer Support
I recently made an online order to the UK and all the products were great; however, I forgot that I had included the free birthday gift option in the order but never received it. I was wondering if this was some sort of error, or if it was an issue of them running out or something? I never got a message about it. Thanks
Customer Support
please help me figure out how to get a product from sephora france shipped to me in the US
Customer Support
I just created this online account but I've had a beauty insider card for a while, how do I know they are linked properly?   Also yesterday I had made a purchase at a sephora and the cashier did not scan my card I think.
Customer Support
I know Canadian stores have changed their policy, but do US Sephora stores still accept exchanges without a receipt?
Customer Support
Hello,   I reviewed a couple products earlier this week and they still haven't posted, even after 72-hours. Would you be able to tell me if the posts are still pending? One was for the Boscia Exfoliating Peel Gel and the other was for Formula X nail polish.  Any help or guidance would be greatly appreciated.   Thank you! 
Customer Support
I was at the store and they suggested I take part in Mega Points since I have over 3,000 points? I have no information on this program but would like to find out about it.
Customer Support
I recently purchased two things at Sephora but the cashier couldn't find my account.....I don't know why not cause I gave her all my info. I was wondering how I can add this to my account now??
Customer Support
I would like to link a different beauty insider card that I have to my online account instead of the current one on my account. How do I do this?