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Customer Service
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Customer Support
hi is there a way to search the site for items that I can only find online and not in store? thanks!
Customer Support
I have not checked the store availability of all the holiday sets but UD vice3 and Too Faced sets are not showing to be available in canadian stores....WHEN are we going to have them here in stores. I don't feel comfortable ordering the products online for which I need to check the shades. Can a MOD check it for us Canadians.
Customer Support
Hi, got a free birthday gift if I order and have one ready to go but the link isn't working?  Can you resend or tell me what I can do here? Thank you. Roxie
Customer Support
So this morning, the Tarte Blush palette came out and added it to my cart. $178 order placed. About an hour later received RougeHair promo email. Said nothing could be done. Had to place another order. Did so. Got a Sephora box today damaged as well. I guess today just isn't my day. Shouldn't they be able to cancel orders if they haven't shipped yet, it was within an hour....
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Customer Support
I was hoping a mod might be able to help me out.  I just received my Sephora order today and when I opened it up I realized that my OCC Pagan Lip Tar is without it's handy little brush.  Lip Tars are pretty much impossible to apply without a brush.    If a mod can help me out I would really appreciate it!     Thanks!
Customer Support
I want to use my beauty insider card to make a purchase online but I don't see where to do so. Also, if I can use it online, will I be able to get the rewards too?
Customer Support
Hi, I changed my mind on some product reviews and I was wondering if there is a way I can delete them? I use my reviews as reference for repurchases  sometimes and I don't want to see reviews on products I no longer like. Thanks in advance
Customer Support
I had over 3600 points this morning...I spent close to $100 today at Sephora - didn't buy a point perk, and have less than 3600 points now. Does anyone know how that could happen?   Also, is the only way I can accurately track my points, to manually calculate per order what I should have?  I cannot find online where the points are noted, other than the overall tally at the top of the page.  I have kept every receipt since 2008 so counting would be time consuming, but possible...I'd rather not though!   Thanks for your help!
Customer Support
Hello! I've been a Beauty Insider for quite some time now and I have always used my beauty insider card towards in-store purchases. However, I recently made an online account but my reward point balance shows up as zero. I know I have many  points accumulated on my card and I would really like to use them online. May someone please help me with this? I'd greatly appreciate it!
BeautyTalk Support
I had an online account and then I went to the store a few days ago and got my Beauty Insider card. When I logged in my account today, the points from my in-store purchase were not registered, and I'm sure I provided the same email address. Is there any way to fix this?
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Customer Support
So I got one of my orders today, and all the samples (including the one that needed a code) was missing. It clearly shows on my packing slip I was supposed to get them with this order. Anyone else have this happen?    I figure my best bet is to contact customer service, but I'll be bummed if I don't get the deluxe sample since its OOS now. 
Customer Support
I've went to 5 different stores in NYC for ink liner eyeliner (not tattoo liner)   this one is so much better than the tattoo liner, it had a gel finish, sturdier tip and helps me make cleaner lines.   tattoo liner is flimsy now that ive gotten ahold of ink liner.    why are they taking it off the shelves???
Customer Support
Issues with sephora's billing software, double pending charges. Called customer service and I was blamed (so rude and also wrong). I'm so sick of issues like this. Fed up with sephora.
Customer Support
Hello,   I recently was I was in a store and purchased a hair dryer and some make up.  I thought I used my 10% VIP welcome discount code. I noticed yesterday that it was not applied in the store. Is there a way that it can be applied now or a credit applied somehow here?  I do not want to go back to the store and deal with it there.  Please let me know.   Thank you very much.
Customer Support
I have a Beauty Insider card but the site kept telling me that none of my emails were linked to it (though I'm fairly certain that I just logged in with one the other night) Had to make this new account. PLZ HELP, you lovely people!
Customer Support
Hi, so I purchased about $200 during the past week in the Sephora store that I usually went to. The staffs were courteous and responsive, and quite proactive. I used some points to exchange for samples after the purchase, I can't help but notice that all samples I received are only half-full. The half-full samples are as below:   Lancome  Advanced GÉNIFIQUE Youth Activating Concentrate : 100 points, HALF-FULL. I exchanged for this twice, and noticed both bottles are only half-full.   LIVING PROOF Instant Texture Mist deluxe sample (a girl at the cashier offered to give me for a try): HALF-FULL.   Tom Ford perfumes samples: HALF-FULL. I asked for two Tom Ford perfumes samples, and the staff was quite courteous and filled two sample bottles immediately. They are half-full.   I was wondering whether this is the new sample policy of Sephora? Thanks!    
Customer Support
I noticed someone on Facebook post about Sephora no longer being on ebates.ca, I checked as I wanted to place an order too,  and there really is no sephora on there anymore.  It was 8% just the other day,  what's going on? 
Customer Support
Hi everyone!    Okay so I went to my nearest Sephora today which is an hour away! They had a Lancome special at the store today and I figured to have them put on one of their new foundations, Nude Miracle. I told the girl I loved it and would like to purchase it. So she got my shade and I proceeded to check out. I got home and wanted to read up online about it more and noticed she gave me the wrong foundation! she gave me the Teint Idole ultra 24H. So my question to you is, Do I have to return it to the actual Sephora store where I got it or could I possibly return it to my JC Penny Sephora (If they have it?)  I would hate to drive a hour away to return it!! What should I do?! 
Customer Support
Is the Hourglass Ambient Blush Palette gone for VIB Rouge members? It will not let me add it to my cart. The add to basket button is grayed out.
Customer Support
will the hourglass ambient lighting blush palette become available to anyone besides the the vib rouge members?  if it will when should I start looking for it?  it is a horrible tease to show something so wonderful and not let me buy it
Customer Support
Hi there! I am having trouble linking my new online account to my BI card. Can someone message me please?
Customer Support
I messaged Candance, but I need this resolved asap. My roommate accepted the Nude face wash that was sent out and UPS charged him 36$! I would like a refund because there is no way I would have wanted this "free" product if it was actually going to cost 36$. Really upset about this.
Customer Support
I'd really like to benefit from the points and still have my receipt... is it possible?   Also could I get a new card sent out to me? Mine went through machine and dryer and is a bit wonky now.    Thanks!
Customer Support
Can I pay for my order with a gift card and put the balance on my credit card?
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Customer Support
I recently received the UD feminine palette that was on sale, and found the case bumped like this. The shadows are still intact, but packaging is very important to me when it comes to palettes! Is there a way to fix the bumps? I really wish the palettes in the sales section were better quality.
Customer Support
I was at a store, but didn't have a card with me to give during checkout. Still have the receipt, but I'd like to redeem the points.   Much thanks! 
Customer Support
I have a question regarding a damaged order could someone from CS get back to me?Thanks
Customer Support
Hi, I just received my online order and all the samples were missing! The main reason I shop online versus in store is so I can try out new products. And my last order was missing an actual item I purchased. Is this becoming an issue or did I just get unlucky both times?
Customer Support
I'm having trouble connecting my VIB card to my online Sephora account. I want to access my points but it is my first time ordering online. Help!!   S