I was so excited to see my VIB Coupon in the mail today. So I logged in, put some items in my cart, and when I went to checkout, the code wouldn't work. That's when I realized that the coupon I got today in the mail was actually for 4/16-4/21. I don't know why I got it so late, but I'd love to have a different code to get the same benefit. Thanks!
Hi I just wanted to ask on when can I expect to be refunded for this order: 3541193227? It was cancelled by sephora and the amount has not shown up in my account yet. Please advise on when can I expect it.
Hello! i made 6 orders last week. I received it all but... no samples in any box... so sad because i'm in the united states for vacations i was really happy because finally i can buy in sephora and receive all my cosmetics almost inmediatly (i live in Venezuela, so i allways have to wait for some relative travel to bring me my products... i really wanted try all this samples while im here... to buy the products i like from the samples... whay can i do? (sorry my bad english... i speak spanish LOL) Thanks.
Good evening/morning, I'm a little disappointed with my recent purchase during the sale. Delayed shipping is no problem for me, however, when you compound that with a leaking product, its another unfortunate issue. The Clinique Clarifying Lotion in this particular size (16.5 oz.) was only offered online; when I received it today, I could tell by looking through the plastic bag that the product had leaked. There's no protective seal on the product which seems to be an error on Clinique's part. It also leaves me with less product than I paid for. Hopefully somebody can help me out with this issue. Thanks..
I ordered a Benefit cosmetics roller lash and a Lancome BI-FACIL-Double-Ac together. But I think the Lancome went out of stock after I ordered it. So my order disappeared for a while. I just thought that it didn't go through so I ordered the Benefit Cosmetics roller lash again with some other item. Then today i got the benefit Cosmetics roller lash(alone) in mail and went back to check online and saw that this order showed up again. But apparently it shows that i only got the benefit roller lash. So i was charged shipping fee, which I'm not too happy about, and now I have an extra benefit roller lash. What should I do?
Hi, I just got an email a few hours ago saying that the Surratt Relevee Lash Curler is back in stock but when I go onto the website it is still out of stock. This also happened not too long ago for another product I signed up for email notification when it is back in stock again as well. I'm just wondering if the notification email was a glitch or did the product really sell out in just a few hours? Thanks.
I recently made a purchase at a Sephora located inside JCPenny's. The points from that purchase were never added to my account, even though I gave my card to the employee. Any help would be wonderful, since it was a significant purchase.
I recently made an order online, and I am missing all three of my samples… again. This is the second order in a row that I have been missing the samples that I have looked forward to trying. I shop at Sephora because I like to try samples before purchasing full products. Can someone please message me concerning this? Thank you.
Hello, I recently made two orders online from Sephora but I see that the points add to my account are incorrect. The first order totals to $111 but only 90 points were added and same case for thr second order, the points were incorrect as well. Please help. Thanks! Kelly
I just received my online order today but it's missing one item (MAKE UP FOR EVER HD Invisible Cover Foundation COLOR 115 Ivory). I've made many orders from sephora.com, this is the first time it comes with item missing. Could you please advise what should I do?
I tried to add the new Clinique promo to my basket. It said "Free" for VIB & Rouge on the promo, but when I tried to add it, it said I had to spend $35!!!!!! Cant help but feel annoyed & tricked, was excited that I was going to get a great perk for being Rouge
Please refer to http://community.sephora.com/t5/Ask-The-Experts/Re turn-Policy/td-p/1975123 It appears that JCP Sephora has made some recent changes that affects many of us who don't live close to a freestanding Sephora and must return items purchased online and not sold at the JCP Sephora. Would you mind weighing in with these most recent changes? Why is a phone call from JCP Sephora to Sephora needed if customer has copy of online order printout and packing slip? And why are customers being forced to do an exchange (even when there's nothing at the JCP Sephora that's wanted) or accept JCP store credit?
Made my last sale order Monday night. And I STILL have no shipping confirmation. A little annoyed. It shouldn't take this long.... i get that it was during the sale and high volume but i havent even gotten the confirmation.... not happy at all right now especially because of the amount i have spent
I recently purchased an Urban Decay eyeshadow from the website which I ended up not liking and tried to make a return to the closest Sephora. It was inside a JCPenney and the process was extremely slow (I had my boyfriend with me and it took roughly 15-20 minutes). In the end, she had to phone and find out how much I paid for the item (she was told the incorrect amount so I corrected it) and then I was told I could only do an exchange or a merchandise credit and that it could only be used at that store (seems very redundant to me that I could only use it at that one store) so I ended up exchanging it for another shade which I am not in love with. How can I go about returning this eyeshadow to an actual Sephora store? Also, I got an order in the mail yesterday and I just don't like it. How many days do I have to return it to a store? The closest US store to me is 2.5 hours away (I live in Canada).
Usually pretty happy with sephora. However, shipping to canada where we have very few stores and few products in the smaller stores can be very frustrating. Two weeks ago I used the 15% off to buy the new Cover Fx drops. They sent the wrong colour so I brought it back to my local sephora, who of course don't carry Cover Fx. Then when I tried to reorder they were OOS of my colour. More than missing the sale I just am desperate for something for my awful skin that is allergic to every foundation..so I'm disappointed more for having to wait longer. I just wish canada could ship from stores. Thanks...
I am a VIB Rouge member and have 2 day flash shipping. I placed an order on Tuesday. It was after the cut off for it to ship the same day, but it should still arrive by Friday according to your company's promises. However, when I checked tracking information, the item is scheduled to not arrive until Monday. The order tracking also states it will be 3 days as opposed to the promised 2.
I have had problem after problem with Sephora in the past year. My coupons didn't ever coming in during December. My VIBRouge status was debated at a register during the November sale (due to an error on Sephora's part with my account set up), and I was told via email and on the phone that I was out of luck. That's unacceptable. And now I can't even get a basic service you offer to work. This is all highly disappointing, especially when so many other stores offer exceptional customer Omer service. I expect my package to be here within 2 days if that is what I'm paying for (and I am by spending such an exorbitant amount of money with you in a year).
Please let me know how this will be rectified asap. Thank you.
I've been trying for a few days to update my avatar here on BT. But every time I try, no matter which browser I use, or what photo I try to use, it just says an "Unexpected Error Has Occurred". Am I missing something?? Thanks in advance for your help.