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Customer Service
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Customer Support
Hello,   I recently was I was in a store and purchased a hair dryer and some make up.  I thought I used my 10% VIP welcome discount code. I noticed yesterday that it was not applied in the store. Is there a way that it can be applied now or a credit applied somehow here?  I do not want to go back to the store and deal with it there.  Please let me know.   Thank you very much.
Customer Support
I have a Beauty Insider card but the site kept telling me that none of my emails were linked to it (though I'm fairly certain that I just logged in with one the other night) Had to make this new account. PLZ HELP, you lovely people!
Customer Support
Hi, so I purchased about $200 during the past week in the Sephora store that I usually went to. The staffs were courteous and responsive, and quite proactive. I used some points to exchange for samples after the purchase, I can't help but notice that all samples I received are only half-full. The half-full samples are as below:   Lancome  Advanced GÉNIFIQUE Youth Activating Concentrate : 100 points, HALF-FULL. I exchanged for this twice, and noticed both bottles are only half-full.   LIVING PROOF Instant Texture Mist deluxe sample (a girl at the cashier offered to give me for a try): HALF-FULL.   Tom Ford perfumes samples: HALF-FULL. I asked for two Tom Ford perfumes samples, and the staff was quite courteous and filled two sample bottles immediately. They are half-full.   I was wondering whether this is the new sample policy of Sephora? Thanks!    
Customer Support
Hi everyone!    Okay so I went to my nearest Sephora today which is an hour away! They had a Lancome special at the store today and I figured to have them put on one of their new foundations, Nude Miracle. I told the girl I loved it and would like to purchase it. So she got my shade and I proceeded to check out. I got home and wanted to read up online about it more and noticed she gave me the wrong foundation! she gave me the Teint Idole ultra 24H. So my question to you is, Do I have to return it to the actual Sephora store where I got it or could I possibly return it to my JC Penny Sephora (If they have it?)  I would hate to drive a hour away to return it!! What should I do?! 
Customer Support
Is the Hourglass Ambient Blush Palette gone for VIB Rouge members? It will not let me add it to my cart. The add to basket button is grayed out.
Customer Support
Hi there! I am having trouble linking my new online account to my BI card. Can someone message me please?
Customer Support
Can I pay for my order with a gift card and put the balance on my credit card?
Customer Support
I messaged Candance, but I need this resolved asap. My roommate accepted the Nude face wash that was sent out and UPS charged him 36$! I would like a refund because there is no way I would have wanted this "free" product if it was actually going to cost 36$. Really upset about this.
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Customer Support
I recently received the UD feminine palette that was on sale, and found the case bumped like this. The shadows are still intact, but packaging is very important to me when it comes to palettes! Is there a way to fix the bumps? I really wish the palettes in the sales section were better quality.
Customer Support
I was at a store, but didn't have a card with me to give during checkout. Still have the receipt, but I'd like to redeem the points.   Much thanks! 
Customer Support
I have a question regarding a damaged order could someone from CS get back to me?Thanks
Customer Support
Hi, I just received my online order and all the samples were missing! The main reason I shop online versus in store is so I can try out new products. And my last order was missing an actual item I purchased. Is this becoming an issue or did I just get unlucky both times?
Customer Support
I'm having trouble connecting my VIB card to my online Sephora account. I want to access my points but it is my first time ordering online. Help!!   S
BeautyTalk Support
How do I deactivate one of my accounts? I created one online and without knowing created a seconded in stores. I only use one of my accounts and don't want both of them.
Customer Support
will the hourglass ambient lighting blush palette become available to anyone besides the the vib rouge members?  if it will when should I start looking for it?  it is a horrible tease to show something so wonderful and not let me buy it
Customer Support
I wanted to know, if I change my email address temporarily does it affect my beauty insider card?  Like it will be a zero balance?   I was possibly thinking of using a different email address to order stuff and then change it back right after.   How will this affect my Beauty Insider Points?
Customer Support
hi Sephora team,   I see that a Canadian order requires a minimum $75 for free shipping and a US order is only a $50 spend. Why is there such a big discrepancy? The prices are already higher on the Canadian site so I fail to understand why I need to spend more on the actual products AND on my overall order to get free shipping. I am tempted to ship to the US and have my friend interoffice to me to save the money.   Is there a reason for this difference?   Thanks in advance...
Customer Support
Good Morning. I didn't receive any samples with my most recent order.  why is that?
BeautyTalk Support
I would like to buy Bite beauty clementine matte creme lip crayon. When i can order online? Please sent mail to me. Thank you.
Customer Support
Hi! I tried to make an order earlier and tried three times but it said that my card would not go through. When I checked my banking account online, it was charged three times. How can I get my money back to my card?   Thanks!
Customer Support
i ordered off sephora a few weeks ago and when my package came i only go one of my samples in the mail. is that supposed to happen because they were the two samples i really wanted to try and hopeful buy the full size at sephora later. point is, am i the only one this happened to and i can i still get my samples.
Customer Support
Hi I saw an item online on the sale page and I was wondering if I went to the store to buy the exact same item, would they price match it for me?
Customer Support
Hi, on my last trip to the US I signed up for a beauty insider account, I believe it's VIB. I've just realised that my birthdate on the account is wrong, I'm from Australia and we write the month after the date as oppose to before, so I think that is where the mix up has happened! I'll be back in the US in a few weeks and doing a lot of shopping at Sephora so I was hoping to fix this up before I get there. Is someone able to help me with this? Thanks in advance.
Customer Support
Hi there, I made a purchase in store a few days ago and I think the sales associate forgot to put in my beauty insider information. I didn't get any points from the transaction and it isn't showing up in my "recently purchased" section when I login online. Is there a way to get points for this purchase?
Customer Support
Hi,      I just received an order from sephora today and its a total disaster. The order included: Briogeo Green Tea Shampoo Briogeo Deep conditioning mask REN Rediscover Radiance Kit PMD No Makeup Foundation Serum Deluxe Sample      The bottle of shampoo is completely empty as it has spilled entirely within the package. Every single thing in the package is drenched in shampoo, to the point that the boxes, package, receipt are soaked and falling apart, shampoo leaking into everything and out of the package. The cloth that is included with the REN skincare kit is also soaked in shampoo. I don't live near any sephora store, and the package and return label are completely unusable. (I can attach pictures if needed). Please advice. Thanks you very much for your time and support. 
BeautyTalk Support
Hi guys!  I've been looking at Becca's Shimmering Skin Perfector in Moonstone and Opal for a while now and I can't decide which one to get! I'm asian with dark brown hair and eyes. I'm about an NC25. I also own The Balm's Mary Lou Manizer. Is that too similar to either one? Please help!
Customer Support
i made two transactions today and i didn't get my points....  help PLEASE!!!
Customer Support
I did not receive my free samples along with my purchase when I specifically ordered online just so I could get these samples. Had I known this, I would not have ordered online and saved myself some duties and taxes. I am SO disappointed and angry. 
Customer Support
Hi, I forgot to get my birthday gift on my birthday, is it okay to still go get it if it is a week later? Thanks