My BeautyTalk Profile
Who's Online / 18,120 users
Customer Service
Showing results for 
Search instead for 
Do you mean 
Customer Support
I'm unable to spend my points or buy rouge exclusive products because of this, an employee at the store told me I could do it myself online, but it just keeps asking me to resign up. can someone help me?
Customer Support
I recently bought a lipstick I loved in the store, but when I got home the color looked awful. Is there anyway I can exchange it for a different color even though I used it?
Customer Support
I have been a Sephora customer for years, placed online orders numerous times, and never had reasons to complain, so I did not hesitate one bit when it came to ordering a larger value item. Unfortunately, when I opened the box, instead of $450 worth of merchandise, I found nothing but paper tissue.  It strikes me as odd that the one time I had a problem with delivery happened to also be the one time I bought items for more than $200. (It may not have anything to do with the issue, but it was also the only time I had to call in for assistance in placing the order.) I was informed that the shipping company would investigate the situation - hoping to hear some comforting news soon!
Customer Support
So I got emails from the very first account I made saying that I had private messages, so of course I wanted to read them so I decided to log on. When I know I entered in the correct information (I literally made that account yesterday), it said something like, "We recognize your email address, just fill out the information below." I already filled out all of that information yesterday!   What is going on?! I don't want to have to make a new account anymore with the same email.    First Beautytalk Profile: Elliegantly
Customer Support
I was placing some orders of $5 from the sale section, but I noticed the order of $5 got cancelled. Why? Can a MOD help explain to me what is the minimum I need to purchase to qualify for free shipping? I am already a ROUGE member. I used to think there was not a minimum order, but after my $5 order got cancelled, I am confused!
Customer Support
Hi, it seems like there is an error with this listing. It won't ship to canada, even though it's on the canadian website. Can you help? Thanks!   http://www.sephora.com/experience-bareskin-r-3-pie ce-introductory-collection-P396801?skuId=1688159&c ...      
Customer Support
I ordered the Caudalie 100 point perk but its not in the box I just received.. Help?    
Customer Support
I'm just curious here, but is one of the perks of being Rouge that you get to return an online order without losing your points? I recently purchased online with my friend who is Rouge, using her account, but my credit card. I needed to return one of the items, and went in without her, but with the receipt & packing slip. No one asked for the card. My friend even mentioned that no one ever asks for her Rouge card when she returns her items from online purchases. And she didn't lose any points from my return. However, whenever I have returned things, I've always been asked for my card, and I've always lost the points for the items I've returned. So is this a perk of being a Rouge?   Also, side note/rant: Today I returned a travel item I had bought to qualify for free shipping on an online order recently. The SA gave me such a hard time about it. She wanted me to do an exchange instead of a return. I'm sorry, but why is your free shipping at $75? People are going to throw in items in the $5-10 range to get that free shipping. And then they will return them. If you had a more reasonable amount (like $50-$60) to qualify for free shipping you would see less of these types of returns. And it's not coming out of your personal pay cheque, so why are you being difficult in processing a standard return? *rant over*   Anyway, just curious if Rouge members on here have similar experiences to my friend, where they don't get asked for their card, and they don't lose points, for online returns. And if this is a known and stated perk, or something that SAs just do for them.
BeautyTalk Support
I would like to link my VIB card to this account. How can I do that? 
Customer Support
So I bought an eyeshadow palette and a single eyeshadow a while back ago, probably more than a year, I completely forgot I have them until in recent. They are very new still but I just don't have the receipt anymore. If I went into store and return my items, will I still get my money back or store credit?
Customer Support
I returned an item at a sephora inside JCpenny and I received a JCpenny store credit, can I use the card online or in a regular Sephora store in the mall?
Customer Support
I received products on April 30th. And naked flushed(streak) was not in the package. So I called customer service and they said they send it again. 18days past from that day, still I don't receive it. I am so disappointed, I paid $35 for nothing. I will never purchase online if this will happen again.
Customer Support
I was so excited to get the new 500 Point Perk in the mail. I picked it up because I wanted to try the liner that it came with. As I go to test it out, turns out it is completely dried out! Has this happened to anyone else? The rest of it was okay but i was disappointed that the one item I was to try was useless. 
Customer Support
Hello, in my recent order I placed I used mufeskin code for mattifying primer, but instead got nourishing which I cannot use. 
Customer Support
I just got the 500-point Marc Jacobs: Blacquer and More reward in the mail and the black pencil doesn't work at all. I think it's just completely dried out or something. The other products in there are great, but is there a way to have that eyeliner replaced?
Customer Support
I just received my Sephora order and didn't receive the Josie Maran Pure Argan Milk sample that was supposed to come with it.
Customer Support
I just got my sephora order, and it didn't have any of the samples (or my promo item) in the box   I had used the beloved code to get the spicy perfume sampler, as well as selecting the dior mascara sample & a couple other perfumes.   Did anyone else have this happen? I know sometimes samples go missing, but I thought the sampler set would be different.
Customer Support
There is an option called choose a board when posting a new question. But when I click on it I get no options, can't type anything in, or choose from the boards listed to the left of the page. So how do you use the "choose a board" option?
Customer Support
Most recent order has the status unsuccessful authorization but the charge went through just fine (checked with cc company) so why does the order have that status? There should be no issue...
Customer Support
I purchased around $90 worth of products on May 16, 2015. At checkout, the employee working at the register told me I had reached VIB status for 2016 and told me to check my email for the special offers. However, when I checked my insider account, the purchase and the points are missing and that I have not yet reached VIB status.    Please help. 
Customer Support
Hi! I placed an order online last week on sephora.com and when I went to check the shipments status today, it appears to be getting sent back to Sephora.  Is there anyone who could help me out and explain what I need to do to get that shipment without having to reorder and pay for it again? Please help!!!
Customer Support
Hi! What does "Unsuccessful Authorization" mean in shipping status? The item's cost has been held from my account already.
Customer Support
I recently redeemed the "PROTECT" promo code for the Shiseido sunscreen which arrived today, but the ingredient label on the item differs than that on the website, which isn't a big deal though now I'm slightly unsure which of the sunscreens this is... Also, is there a way to know the expiration on this? I know this is an older promo code and since sunscreens have a strict shelf life I just wasn't sure how old it was?
Customer Support
Hi! I got a gift from my friend this weekend. The product is one that I've used many times before but ran out of a few months back. My skin has gotten somewhat sensitive and dry since the last time I used it. I've used it once since getting it and the strip literally ripped off skin off my nose. It's never done that before but clearly my skin has changed since the last time I used it and it's not working for me anymore. I called her up and she said she no longer has the receipt, which isn't her fault since I gave her a list of products that I was sure I wanted and had used before and I was planning on keeping it. Is there any way I could exchange it for something else? I don't want to hoard it waiting for my skin to magically get better and unsensitive. Thanks!
Customer Support
I made my first purchase online today and I was just scrolling through my order history to make sure that my order was accounted for. However, under my history it said that I had purchased a product that I had never even heard about before for $36, and that I had bought it in a store in a city that I have never even been to (I live in Washington DC, and the product was bought at a Sephora in Akron, Ohio)? What is going on? I have only used my credit card once (for this purchase) and that mysterious purchase could not have charged my credit card, or could it have?   Please help me because I am very anxious about this. I never lent out my account to anyone. I know nobody in Akron, Ohio, either. I don't know why this product shows up on my account and it's kind of freaking me out. Is this just some sort of mistake?   Can an employee help? or anybody?
Customer Support
Question about Flash Shipping.   I am never too sure what to expect in terms of the policy and whatnow since it's always very confusing how things are processed in the back-end after an order is placed.   I placed two orders on Monday. Prob 10 mins after each order all well before noon Monday.    I get confirmation that my 2nd order shipped that evening, Monday.   I receive confirmation that my 1st order shipped that next day morning, Tuesday.   I check the shipping status today, and my 1st order is shipped with receive Next Day (so I expect receipt Wednesday). However, my 2nd order (that was confirmed shipped out on Monday evening) states that I won't receive my package until Thursday.    I am so confused why there is discrepancy when both orders were shipped before noon around the same time.   Can someone clarify to me why this is?? I mean this has happened to me before on my past orders but I am kind of getting frustrated never knowing when I'm suppose to expect my orders.    Thanks.
Customer Support
I had bought a too faced natural eye palatte yesterday and i gave my email and the cshier handed me a physical card but the points weren't added to my account??