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Customer Support
Tried to use the promo code "LOVETORONTO" that I received via email that is supposed to guarantee same day delivery. Every time I put in the code it says that I need to select either "rouge express shipping" or "standard ground shipping" even though these were already pre selected for me. What's going on?
Customer Support
I love Sephora products. In fact I am obsessed and spend tons of money on their website (as it is more convenient for me with my job/ home life). I continuously have issues with making purchases on their website. Yesterday I placed a large order. Since I have been having so many issues lately I am now aware they NEVER send an email to update you that your order has been cancelled. You have to go into your actual account yourself to figure out that an order "unauthorized" . I replaced the order multiple times using different payment methods and ALL came back unauthorized (and I am well aware all of my payment methods are good to go). Has anyone else had a similar experience? I have contacted customer support with this issue and others in the past . They are slow to respond and are not helpful at all. This is SOOOO frustrating and I really wish Sephora would elevate their customer service standards. I love their products and their rewards system. If I didn't love these aspects of Sephora I would surly take my business elsewhere. Is calling more helpful? Are there any ways to make this process easier?
Customer Support
Hi ! I can't choose my sephora summer minis, it just shows 2 out of the 11? ( Marc Jacobs Mod Noir & Vita Liberata self-tan oil)
BeautyTalk Support
My order says Unsuccessful Authorisation although I've received an order confirmation email. I have yet to receive an email saying my order is canceled and the money has been taken out of my account. Please help!! 
Customer Support
Hi, I have a VIB card that I use in store. I have 900 points on it (I was just in the store today and they told me! I have the silver card too) But when I tried to actually log on online, it says that I don't have any points, so what's up with that? :/ How do I link them? I tried my different emails to see if my card is linked to a different email, but they aren't recognized.
Customer Support
I've been waiting for a shipping confirmation for a few days and nothing. So I log in on here and find out that my order was cancelled??? I didn't even get an email explaining or letting me know anything!? Can someone please let me know what is going on?? I used my points and a gift card. The money was still taken out of my account. This wasn't a cheap order either. 
Customer Support
I'm new to the Beauty Insider program but I've already spent over $80 at a store (through JCPenny), so I was wondering if I would be able to recieve points for a purchase made before I joined the Beauty Insider program, if I still have the receipt? Thank you!
Customer Support
Hi, I just got my order cancelled twice this week. 1st one got cancelled, i reordered and it went thru, then realized i forgot to order a few things and decided to order again. But the second one didnt come thru and got cancelled again. Why? Im new to Sephora and its my first time ordering online. Im a bit disappointed at how this is happening. Its a bit frustrating when you want a good shopping experience and u end up with bad service. I made 2 purchases today with more than 100$ on each order and the last one was cancelled. Can you please give me a bit more of information as to why this is happening? Thank you so much.
Customer Support
VIB
I joined the Beauty Insider program in March and recently reached 360 points and went to a Sephora store to pick up a VIB card. However, I was told by the worker there that I needed over a 100 points more to reach VIB status. I thought you needed 350 to reach VIB?    Any clarification would help, thanks!
Customer Support
I placed an order on May 26th and it still says in progress when an order i placed after that has already shipped
Customer Support
I ordered last May 26 and got order confirmation and it successfully took money from my debit card. I was waiting for the shipping confirmation but it never arrived so I decided to check my Sephora account to find out that my order got cancelled due to unsuccessful authorization. The sad pard here is that my order includes limited edition palette that is now out of stock. Is there a way to resolve this? I also contacted my bank to ask if the problem was from them. I recently got a successful order using the same debit card and same shipping address so this is really puzzling to me. Please help.
Customer Support
After i placed an order on wednesday 25th of may and i got a confirmation email from sephora.com then my bank sent me also a confirmation  that they charged me with the cost of the order, i get an email on the 26th of may from sephora  that the order has been canceled due unsucessful authorization, what should i do? please respond as soon as possible. 
Customer Support
I just received order # yesterday and opened last night. The order includes  KORRES Magic Light Contouring Blush Duo ITEM 1834860. This item should have 2 blushes since it is a set and it is also stated a duo on its name.However, I only receive one blush whose  name is Mykonos. In addition, Korres item is placed  inside a plastic clear bag and It is teared off when I got the package. So,  I thought maybe I misunderstand  the item at first then, I googled and found out there should be 2 blushes. The photo is presented on sephora website which also has 2 blushes.   The question here is : Does the Korres item has one blush or two blushes? If it has two blushes, how can I get the other one since it was on sale and is out of stock ? If it only has one, please inform me.   Thank you!
Customer Support
Hello,   I have been a VIB Rouge member since December of 2015 and have still not received my card. My sister who is also a VIB Rouge member received welcome kit which I was not even aware that there was one. I usually purchase my orders online (I am not sure if this has something to do with it) However, I have made one purchase in stores. I was wondering if you could help me in finding out how I may get my card and if I am still able to receive the welcome kit.   Thanks so much, Danielle
Customer Support
I bought something at Sephora a couple days ago but I haven't gotten my Beauty Insider points nor has my purchase history been updated yet. I think the cashier must've forgotten to input my email. What should I do??
Customer Support
I never received an email about the current Summer minis promo. I am disappointed that I didn't get the email and now many of the items that I wanted to try are out of stock. I checked my account and I am subscribed to emails, so I don't know why I didn't get it.
Customer Support
Hi my order has been cancelled again even when I had ordered on a residential address. Pls help
Customer Support
Just received my order. The main item is fine, but none of the samples are in the box..?
Customer Support
When I sign into my account to purchase a product, none of my points, past orders, nor information show. It also prompts me to join the Beauty Insider program which I am already a part of. A while back there was an instance where I swapped emails from a now deactivated email to my current one and there was an issue with my email and Beauty Insider account not being joint which was then merged. Now the same issue is happening again. I'd hate to purchase the product and not receive any points.  
Customer Support
 Hello,   I dropped off 2 packages for return at the post office exactly one week ago, but when I click on "Track Your Return" in my emails with my shipping labels, there are no updates at all - it just says to return by June 13. I noticed the tracking system for return seems different from what I've used before, so I'm hoping maybe it's just a tracking glitch with the new system, as this is getting worrisome. Hopefully there is another way you can help me track these!    Thanks!
Customer Support
I'm having a really frustrating issue with my Sephora account.   I first noticed this in January, that when I log into my account with my email address, I see someone has been making purchases all over the world with my account! My password always needs to be reset, which isn't an issue since it's my email, except that someone keeps changing all of the information! Birthday, eye color, hair texture, etc. They make thousands of dollars in purchaces, have given my account VIB Rouge status.   I contacted customer service in January, only for them to just reset my password and tell me to enjoy the new rouge status, except that it doesn't show up at all when I go to make a purchase at sephora stores, and whoever is making these purchases is still making them on my account as of 2 days ago. Now I'm annoyed and afraid my information will be stolen by sephora if I try to make an online purchase, which I would like to do because I'm interested in the current promotion. I've avoided sephora like the plague since then because I feel like they've abused my information, but given the flagship store is down the street, I would like to be a part of the their promotions going forward, if this can get resolved.   I considered making a new account with a different email address, except that the email attached to this account is my main email address associated with my online banking and so forth, I don't just want to leave it for someone else to be signing in on! Especially since the email is composed of my first and last name.    My first thought was that someone was signing in on my email, but now I think somehow our account numbers are the same? This is the only conclusion  can think of because they aren't otherwise using my email address.    Has this happened to anyone else?    
Customer Support
Hi, I've had numerous orders cancelled recently and gotten no definitive response as to why.   Most recently, yesterday I received an email that an order was canceled due to a stock issue, but when I went and re-ordered the items that were still in stock, my order was canceled due to being unverifiable.     I have re-ordered that item  again  and it is still sitting in 'in progress' status from yesterday.   Please advise what the issue is here.     @JaneanBT   @KatieBT  
Customer Support
I was curious if it would be possible to transfer my points from one of my accounts to the other one, so I just have one account with points on it? I have one that I've been getting points from in-store purchases (using my VIB card), and another one that I was getting points on through online purchases without realizing my VIB card was sending the points to a different account.
BeautyTalk Support
I haven't noticed this issue before, but when I checked today to reorder a foundation I bought, it wasn't anywhere from my past purchases. So I began looking through the list and I noticed a few other items missing. I can see the items I bought within the same purchase as the missing products. Is there a way I can see my past purchases?
Customer Support
Why is Flash shipping not automatically applied to my 2nd order. Please fix this. This is very upsetting, I paid for this service so why can I not avail of it/why is it not applied for my 2nd order? 
Customer Support
I recently forgot to use my VIB for a expensive purchase. I called customer service, but they said I can only get the points added. I spent over 300 dollars and thought it should count towards my status. How is this fair? 
Customer Support
Hello,   I order status say  unsuccessful authorization. Could you help me, please?
BeautyTalk Support
Hi there!   I have two items I want to return. They are from separate purchases, but I want to return them in one shipment. I know when I fill out the return form, I have to enter the original order number. Which order number do I enter? Do I need to ship in 2 separate boxes? Thanks!
Customer Support
I have a sephora account online with points but I also have an actual card that gets scanned in the store, They are two different accounts though. I'm wondering how or if I can combine the two accounts