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Customer Service
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Customer Support
I want to create a BI account and take advantage of several points I earned with a purchase, but it says "Create BI Account failed." How can I create an account?
Customer Support
Hi guys,    I received an order today and my 100 point perk wasn't in there (actually I was missing samples too,  really wanted to try the new YSL foundation   )    Is there a way I can get my points back or get the perk? It was the Sephora Oil 100 point perk.  Thank you
Customer Support
I have a beauty insider card, I have signed up long ago, and I already have some orders, but why there's always 0 POINTS in my beauty count?
Customer Support
I've only shopped online, so I don't know where to find my BI number. Where would I find this so that I don't need to merge two accounts when I do go into a Sephora in person?
Customer Support
Been a loyal sephora's customer for years! Always been an online shopper but occasionally would go into a store to see what's new. However, today's experience was a disaster. Never had such horrible customer service in my life. It is my first time ever going to this location and will be my last as it does not compare to the level of service we've received at other locations. None of the staff here smiles or greet, and I witness them giving bad attitude to customers who asked for samples. So people are only left with the choice of buying without even knowing if the product is a right fit since they been discouraged to try samples as none were given. Now if they bring back the product that don't work out after testing it at home, they get treated like a criminals there. Seeing it happened to few nice consumers are already bad enough , but when the cashier rube off the negative vibe onto me.....that is just totally unacceptable!!! We work very hard for our money and we give our money to retail businesses who deserves it, so please don't be respectful to poor customers who are still willing to give you business.  Remember without the loyal customers, your company will be out of business! Treat your customers with care and dignity! 
Customer Support
Quick question - I purchased the Clarisonic brush handle online since it wasn't available in any stores near me. I haven't used it because I just realized I made a silly mistake... because it doesn't fit my Clarisonic!   I think I still have my packing slip, but if I don't - will the Order Detail/or an email work just as well? If not, will I still be fine to exchange it for another product even though it looks like my store doesn't stock the brush handle?    
Customer Support
Hi I ordered the Tria Acne Clearing Blue Light today, which was paid for by my mother in Korea with a VISA card.   She called the card company and asked if the payment had gone through, and they said that it did, but on my Sephora orders section, it states "unsuccessful authorization"?   Please help!
Customer Support
Cheers to the Sephora Team at The Mall of Georgia in Buford, GA. I absolutely LOVE cruising the isles there!! This Sephora team is so helpful and always have suggestions for products I might like AND are not at all shy about handing out samples so I get to try all the products I'm interested in. LOVE, LOVE, LOVE this place. Great team!
Customer Support
I got a beauty insider card a few months ago now. I've used it a few times since. Today when I signed into my online account it appears that the card is not connected to my account or email. I know it is the same email I provided when I got the card in store. Wondering if there is anyway to link them together or fix this?
BeautyTalk Support
Okay I have searched and searched and searched for an answer but I can't find one!! How on earth do you combine two beauty insider cards? I found an old one from a few years back (no idea how many points I have on it) and I'd like to add it to this account.   Thanks for any help!  
Customer Support
Can someone help me figure out how to take my beauty insider card and link it to my online accout. When I registered online it signed me up for a new one and I want to use my old card number so i can see and use my points.
Customer Support
Hello, I just put in an online order for a custom three palette from MUFE Artist Shadows   even when i hit process order, Creme Brulee was still there (it did not say out of stock anywhere). But when I look in the recent orders page, it says permanently out of stock. What happens to my 3 color palette then? Did I manage to get one of the last ones in stock for Creme Brulee? I'd like to know whether that's the case or not, or whether I'll have to pick a different shade.
Customer Support
I really want to give a huge thanks and hug to the amazing ladies at the Sephora in JC Penny at High Pointe Commons in Harrisburg, PA. They have been nothing short of exceptional. I've driven both Sarah and Maya up the proverbial walls, I'm sure, and they are both fabulous and knowledgeable. I had a full makeover done during the MUFE event on Saturday and walked out of the store with a new full face regimine for MUFE and having spent an obscene amount of money. We oops and grabbedhe wrong color of something, and they are going to exhange it for me tonight, no hassle! I really couldn't be happier. May just need a second income
Customer Support
I bought an urban decay primer potion for the first time (Ive never used a high end eyeshadow primer) and I've always heard amazing things about it. Well unfortunately it didn't work for me. I did my makeup at like 1 PM and around 6 PM when I looked in the mirror and all of my eyeshadow was gone. I'm severely disappointed, I have a 7 dollar primer from NYX that works better than this. I'm going to try it again but  if it fails me again is there any way to return it even though its used?    P.s: I used a too faced palette so its not like I was using low quality eyeshadow. 
Customer Support
What is the return policy on used items? I bought a face wash and face cream about 4 months ago, after a month I wasn't loving it but one of the people at the store said to keep trying it so you're face can get used to it. I have kept trying it and I am still not liking it however I lost the receipt. Am I still able to return it for store credit?
Customer Support
Hi I'm a VIB. But I have never received any benefits in my local Sephora, just bday gift, thank you. No seasonal promotions, No private VIB-shopping events  No VIB only gifts Free beauty classes??? So I am just wondering where can I get the information about this things?? emails?? in store? or someone can help me here. thank you. PS The web site showing me i have 32 pointsand I am a Beauty Insider and I need like $200 to get a VIB, when my iphone application showing me that i have 82 points and $150 to extend my VIB status in 2015. very confusing and nor professional 
Customer Support
I have been using bareMinerals Tropical Radiance and have been unable to find it anywhere! Can you recommend another radiance color that would be comparable? Thank you!
Customer Support
I would like to join the beauty insider,but it always say"Create BI Account failed"?
Customer Support
just got to write and tell you what a great team you have in the Wyoming valley jc penny sephra..they are all; polite, professional and so nice.its a pleasue to shop there..thery all knw the products and ste more then happuy to help the customer..its obviouse they love their job..please pass this on to te powers hat be..they all deserve a pat on ther back or a nice little bonus for the job they..they represent Sephora to the max...ginger ,,orris
Customer Support
I recently moved back from America to Ireland. I loved sephora when I lived there and I just assumed that I could still use sephora website and get it delivered to me in Ireland? Is there any way I can?
Customer Support
So i recently registered for beauty insider in a store after buying some urban decay primer potion. When i went to the web site it said if you joined in a store all i have to do is put in my email and so on from there. It doesn't say that i bought the potion online and im wondering if i messed up and made 2 accounts or something, like maybe the points are on my card and not on my online account?. Im pretty lost here.
Customer Support
Does it get delivered to your shipping address or to the billing address? I would prefer if it gets delivered to my shiping address and not my billing address. Can this be possible?
Customer Support
I have been to my Sephora store only twice and both times 85% of the ladies there have been snotty and rude to me. I was brought up to be nice to people and do not understand why they act this way especially when in a customer service roll. I am a VIB member and am really hesitant to go back again to the store. The lady at the register today was so snotty to me and everyone that I asked for help with the exception of one nice person. So out of the 5 people I dealt with, 1 of them was nice and friendly. The other looked to bothered to help me and then were snarky with me.
Customer Support
Hello, there is some issue with my order, I placed my first order which was cancelled due to "unsuccessful authorisation", so I have placed another one. However my first order is still being charged to my credit card. I need to know when this will be cancelled on my credit card.
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Customer Support
Hi! There are a couple of issues with my orders. Not huge, but annoying none the less.   The pencil in my KvD Saint palette has weird white specks on it, I have no idea what it is and I'm not too eager to put that thing anywhere near my eyes..   Mij KvD Chrysalis palette has a 'dent' in one of the colours. I'm pretty 'neat' with my palettes and this is so annoying, haha! Not a huge issue, but disappointing. Makes me wonder if its even new?   My Draw the Line set is perfect except for the Marc Jacobs pencil. See photo.   Any way we can resolve this?  
Customer Support
Hi this item http://www.sephora.com/images/blank.gif was in sale section on canadian website yesterday but today when it is back in stock it says CAN"T BE SHIPPED TO CANADA ,,,Why I was stalking it since yesterday ,,,Can a Mod explain it  or get it corrected by IT team????