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When I originally made my beauty insider account I was in a rush and put a random birthday. I would like to change it to my actual birthday, how do I do that?
Customer Support
i placed an order yesterday, i received a confirmation email and my credit card has been charged.  when i tried to track my order today i saw on my sephora account " Order status: unsuccessful authorization - canceled )  what does that mean? i didn't receive any email about my order being canceled so i don't know whats going on :/ please help! 
Customer Support
I frequently order from Sephora.com. To be honest, the shipping times are usually not great. The whole Flash 2-day Shipping thing is kind of a joke. It usually takes at least 4-5 business days for my order to arrive.   But anyway, that is not my problem right now.   I placed my last order a week ago, and it still has not even shipped! I was planning on wearing some of the products that I ordered on my first day at my new job on Tuesday, but now that definitely isn't going to happen. I called Sephora on Friday to see what in the world was going on, and I was told that the Sephora was expanding some of its warehouses, which was why there was a 2-4 business day delay in order processing. OK, well it has been 5 business days since I placed my order and there has been no movement. When am I going to get my order?? When will things be back to normal??
BeautyTalk Support
Hi i accidentally put my birthday a wrong date and it needs to be may 28th could you please fix it so i can get the birthday gift? Thank you!
Customer Support
I was just looking at this product and I think the swatches for Graphic and 100% might be mixed up based on the color descriptions. Just wanted to give you a heads up that they appear mixed up. 100% is supposed to be cherry red but the swatch looks like it's actually Graphic (blackberry).  http://www.sephora.com/statement-under-over-lip-liner-P420409?skuId=1945195&om_mmc=ppc-GG_381463959_...  
Customer Support
Hello.   I just opened my GlamGlow SuperMud deluxe sample that came with the GlamGlow VIB/Rouge bonus offer promo. When I opened it, it seemed as if there were fibers in the mud. I took a picture, but I can't attach it here while using my phone.    I was so excited to use it, I'm dissapointed.    Regards Brandi
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Customer Support
I found a product online that I would like to purchase as a gift for someone. I'd like to be able to go to a store and see it, but the website won't let me enter my postal code; I can only enter numbers and not alphabets.   This is the product: http://www.sephora.com/give-me-some-nude-lip-P417992?skuId=1923226&icid2=products%20grid 417992    I just want to know if the locations near me have this or if I will have to order it online.    Thank you in advance!
Customer Support
I%27m disappointed with the shipping time.  I ordered on 5%2F23 and the order was just shipped. I won%27t order any longer because I can place the same order elsewhere and have it arrive in 2-3 business days.
Customer Support
I placed a large order a week ago and it's still in progress. I was told it would take 1-3 business days to process but it's far exceeded that now and all Sephora can tell me is there are "processing delays". What kind of company runs their business like this? Don't guarantee a delivery if you can't even get it processed and shipped out. This is the last time I buy from Sephora. 
Customer Support
I am a VIB Rouge member, and I placed an order on May 20. It's been a week, and I have yet to recieve my order or any confirmation of its shipment. Trying to get makeup this way is supposed to be more convient, but obviously this 2-day shipping isn't true.
Customer Support
Hey, i wanted to return one of my items i have bought online and i cannot find that order slip, can i show the order statement on my phone that i have in my sephora account on the site? Or could i have the email confirmation?   I would like to not have to print it out since that would require me to go and print it out at a store, but if i have to, i would do it :/
Customer Support
Hi!   I just placed an order with the Flash Shipping Checked, but it did not update during payment! I wanted the flash shipping and updated my shipping requirements, but I still got charged 5.95$ per order instead of the 10$ for the year!   I would really appreciate it if you could help me out with this technical glitch? so that I don't have to place my order again and can keep ordering stuff from the website?    Thank you, Samu  
Customer Support
Hi, It says in the list that the sephora give me some lip and liner set is available on sale for $30, however when I click to buy it I am told that the product does not exist ( http://www.sephora.com/product/productNotCarried.jsp ). I am really disappointed because I really want to buy this set. It's the second product in the third row of the sale page. Is it a mistake that it's there? Or can I get a link to purchase this sent. Thanks in advance!
Customer Support
Trying to link up my VIB points to my online profile so I can access my status and see my points.  Anyone know how to do this? Thx
Customer Support
I submitted a large order on Tuesday for 3 day Rouge shipping. It's Friday and the order says it's still pending and my credit card has not been charged. I was hoping to get the items within a week because of the holiday Monday (even though I should've gotten them earlier) Anyone else having this problem??
Customer Support
 Usually I don't even mind if free shipping takes more than 2 days, but Sephora should just be upfront about it and say that it will take longer. For my most recent order, I got a confirmation that it had shipped on 5/23 and a projected delivery of 5/25—I have a screenshot of that. But now it's 5/26 and the tracker says the order hasn't even arrived at the UPS facility yet! I actually googled "UPS on strike" to see if there was a problem there. Nope. This is not the first time this has happened to me, and I see that it's been mentioned by a lot of other people, too. A short email saying, "We're sorry, your order has been delayed" would be preferable to promising "2-day" shipping that takes over a week. Be honest: Promising something you can't deliver just creates ill will.  
Customer Support
Hi.  I have successfully registered with Rakuten LinkShare.  However, I cannot find SEPHORA for USA.  Please help.  Thank you.
Customer Support
Re: my Rouge order placed May 18th I received the Koh Gen Do Face Powder In Jar from this order today and noticed the seal was broken on the box and there was loose powder inside, like this was used/tested or something? I've never had issues with seals broken in the past, but that, along with some loose powder inside the jar seems like this was opened/tried by someone else, and I don''t feel comfortable using on my face. I've used this product in the past and never had a broken seal or loose powder in the jar floating around the sticker that covers the holes where the puff sits. Would someone message me to take care of this? Thank you.
Customer Support
Hi I was just wondering if theres anything that can be done for missing samples? I totally understand if nothing can be done as they are a privilege to receive but its my fav reason to shop online!
Customer Support
CLEARING COOKIES, CACHE, AND USING A DIFFERENT BROWSER ARE NOT WORKING, NOR ARE THEY THE SOLUTION TO THIS MAJOR PROBLEM.   There are multiple conversations on this issue and there has yet to be any sort of update on how the company's tech/web team is addressing it. Sephora employees continue to give the generic "we recently updated our site, please clear you cookies, etc." That is clearly not fixing the issue for the millions of costumers using Apple mobile devices, tablets, and Safari browsers. Suggesting that we use different devices/browsers is unacceptable. The site and all of its functionally should be working and accessible on all devices. This all seems very suspicious. And as someone who spends thousands of dollars every year at Sephora, I will not be buying any products goink forward unless it's something I've already used and can attest to. Without seeing reviews, I have no way of knowing if Sephora's product claims are true. 
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Customer Support
Hi there! I'm seeing people getting a really cute bag from the Sephora play dates (I am a Sephora play subscriber) but my local Sephora doesn't offer play dates? Is there still a way to get the bag? 
Customer Support
Hello   Can someone help me with linking a purchase in store to reflect it online (ie not showing up in purchases/beauty bag)?   Thanks! 
Customer Support
Hi, is there a way to change my birth date from June 23 to May 23? I don't see a way to edit that in my profile. 
Customer Support
My order says unsuccessful authorization, it has been cancelled but when I checked the account balance of my MasterCard, I found that Sephora took my $118.83. What is going on? Can I get my money back? Plz help me
Customer Support
Hi I need to link my VIB account to my online account.   Not sure wht information you need to do so.
Customer Support
This has been my worst experience with SEPHORA ! I placed an order and was missing an item. they sent me the item i was missing. i tracked it and said it was delivered in my mail box,but there was nothing there.. i already asked my neighbors and no one seen the mail man leave a package. Ive called sephora and they just give me the run around and cant seem to want to help me. I also emailed them and they sent me a message saying the tracking shows it was delivered and they hope im enjoying my product, how can i enjoy my product if i havent recieved it..HELP !! HAS ANYONE HAD THIS ISSUE IM NOT SURE WHAT TO DO FROM THIS POINT
Customer Support
Hello. I placed an order Thursday, May 18 with my Rouge account. The order would have shipped out Friday the 19th with the flash 2 day shipping.   With that in mind, my order should have been shipped and delivered by today, May 23, but status is still "in progress". I request assistance with this, as I am very disappointed with Sephora and its Rouge program. I've been understanding in the past with other issues and rarely have a problem, but is unacceptable that order hasn't even being shipped yet as of May 23. Thank you kindly for your assistance.
Customer Support
I placed an order on May 15 at 9:30 a.m. PT and selected Flash 2-day shipping.  I did not receive any notifications that my order contained hazmat items that required ground shipping.  My order did not ship until Sunday, May 21 and is scheduled to arrive sometime today.  I never received any notifications about delays involving my products or general shipping issues.  The only information I received was through the VIB Rouge line, which involved me calling to ask why my package hadn't been shipped.  The support person was helpful in that he said there were issues at the warehouse, but could not provide me with an estimate of when my products were shipped.   Did anyone else experience similar delays? I feel like the majority of my orders with flash shipping arrive 1-2 days late, but I am bothered that I'm a VIB Rouge, spend thousands of dollars at Sephora, and I waited a week without any contact from the company regarding the delay.  I receive e-mails regarding backordered or delayed items from other companies all the time.  I just feel like this is another example of the declining customer service at Sephora.