Hi! I signed up online but not in a store and I spend more than $350 totally. I did use beauty insider card in passbook to get the point and i got the point. Is that mean when I shopped in a store, I used the same account? Can I be a VIB? If yes, why am I not yet? What else should I do to solve my problem? There is no beauty insider card number shown in passbook, but my email address.
I stopped receiving ANY emails (shipping confirmations included) to my email address that I have registered with Sephora after one of the mods "fixed something in the system" and after I placed the order over the phone. Now my email address shows as "(name)@gmail.comdonotuse". I tried changing it to my normal address and it gave me an error "An account already exists for ****@gmail. Please sign in or choose another e-mail address." Why does this keep happening to me? CAN ONE OF THE MODS PLEASE CONTACT ME ASAP?
Hi Sephora, I am experiencing problem when trying to purchase recently. First purchase in September which is two months ago works well with just one try. Then yesterday and today i tried 5 times re-ordering, but still receiving this "For your own security and protection, we have cancelled your order because we were unable to confirm your payment information". This is so disappointing. Please advised ! I am using exactly same shipping and billing info like what i did it two months ago.
I just got off the phone with customer service and I was told that the current VIB promo of 20 off 50 was only available in the United States and that if I wanted to use it in Canada, it would be 20 off a purchase of 75 dollars or more. Is this true? If so that's totally unfair. It's already unfair that Rouge members get the same discount and only 5 dollars more than VIB and BI, considering we have to spend at least 600+ more a year for this status.
Wow, what a nightmare I had today at the Pacific Centre store. If you have been following this thread, you know I spoke with VIB customer service as I had yet to recieve my $20GC with purchase email. She told me no problem, just bring my Sephora card to the store and I will get the credit when I pay. They will be able to look it up, they promised. After spending 2 hours carefully picking out my items I went to cash and presented my card. I even had my provincial ID handy in case there were any problems. The cashier could not find me by using my card in the system and asked me repeatedly (i am talking 5 times) for my email address. I am considered a clear speaker. I even wrote it down for her. I told them about confirming with the VIB line and was told again (by a manager maybe?) That they couldn't find me in the system and how long had I been a VIB? I told her at least since 2009. I even showed her on my iphone that I had VIB status. She then phoned the VIB line and they told me I had to make an online order. I said that was not acceptable as I wanted to wear the lipgloss I had chosen at a special event that night. She said she was soooo sorry but that was the only thing I could do. I told her I did not want to have to pay for shipping and was told i would have to! Finally the one who I think is the manager said she would give me a customer concession of $20 off my purchase. Why she did not do this in the first place I do not know. But I thanked her for her kindness. She then explained that only certain VIB members get sent the GC email! Only the ones they care about? I got home and found out the SA had given me a gold eyeshadow when I wanted plum! I dread going back to the store. I am on my way now and i really hope they put the right one on hold as I asked.
I am wondering when my points will update after my in store purchase. I spent over $600 on Tuesday and a few $100's a couple weeks before that. They gave me my VIB Rouge card in the store but no points have updated online. I should have well over 1000 points but I only have 352. I would like to make a large order today but do not want to order until it is updated. Could someone please help me fix this asap? It would be much appreciated!
Hi I'm a Canadian VIB rouge and I didn't receive any emails with the promotion code, (I didn't receive the black Friday deal either) and I saw lots of people saying that they had already received and redeemed the codes. Can anyone help me with this?
Hey there MODs- I'm wondering if you could help me by explaining some of the VIB benefits such as advanced access to sales and new products and seasonal gifts. I don't think I have ever been emailed or noticed anything on the website. Am I missing something?
Okay, so I just got off the phone with both UPS and Sephora CS, respectively. UPS told me that I shouldn't have to sit here on my only day off this week waiting for my package to be delivered and told me that if I called Sephora and asked for a refund on my shipping they would be more than happy to work with Sephora to get me a refund. I talked to Sephora CS and they told me that UPS delivers 3-4 business days. I told the lady that what UPS told me and she argued that they don't ship on the weekends, so even though my shipping day was a Saturday and it's now Thursday, that it's perfectly acceptable. UPS even disagreed with that. Why is Sephora denying something that even the shipping company says is their fault and that I'm entitled to have that money back? Yes, it's only 5.95, but it's still something that I paid for and didn't get. All she said was she would make a note on the account. What does that even mean? Is she making a note that I'm a nasty customer for wanting my shipping refunded? Or, that She's playing tic tac toe and losing? I have no idea and she rushed me off the phone right after that.
My VIB dollars to renewal (most importantly) are not going down with my purchases. I placed an order, it shipped, and it did not adjust at all. I am trying to get to my renewal amount, so this isn't helping. The points are minimal to me, no big deal. Also is there anyway to use the VIB holiday code with a separate eGift card that is through Groupon? Thanks in advance!
I tried to contact the customer services regarding my email address and mailing address since I have never received any promotion notice and event mail so far. Never! What's wrong with your member system?? I updated every information with my account but still not receive any news. There is no mail for $20 off $50 gift card sent to me this time! can anyone help???
I am a VIB Rouge and I get unlimited access to the beauty studio. If I am there for one trip and have another person with me, can we both get free access or would the other person have to make a minimum purchase of $50?
I've had a card for almost half a year now? and I've finally decided to make an account online, but I've realized I have 0 points online compared to what I have on my card... someone tell me what to do, please! Thanks in advance(:
I received a sample that came to me empty.They gave me the bottle but their is nothing inside it. It doesn't look damaged,It looks like it was a mistake by the manufacture. I was wondering if their is any way to get a replacement.
So, I finally got my BI gift card from Sephora via email. I added a bunch of stuff to my basket, only to get to check out to see that I can only use ONE gift card. I wanted to use another gift card that I got as an early birthday gift, but I can't? WHAT is this?!?!?! Last year, I was able to use up to two per transaction. Why has this changed?
I am a VIB Rouge but the e-mails I get from sephora still state that I am still a VIB and thay I am, just few points away, therfore I havent received any emails for VIB rouges, how can this be fixed?? Thanks!!
As I mentioned, I forgot to put promo code on the $20 gift card order(Order #: 2672021512).This promo code can only be applied with the $20 gift card order, and the CS told me that once my order has been cancelled, the gift card cannot be reapplied( So I cannot cancel my order if I wan this $20 off). Is that means I missed this special rouge gift?