I just tried to make a purchase on Sephora but for some reason the order didn't get though. I guess that's because one of items was out of stock, somebody got to it before I did, it was the last one. When I checked my credit card account, the money has already been taken. I called the Rouge line but their business hours is closed now. Now the item is back in stock...WTH?!
Hello, I just received my order in the mail, and out of 3 free samples, I only received 2, 1 of which I did not request for. This is the second time in a row that I've gotten missing/wrong samples ]: Plz help.
I admit that I'm using multiple accounts to shop at Sephora. But I had never done anything illegal or placed too many orders. A month ago I returned a package and it hasn't been refunded. I just called customer service to find out what happened. An advisor asked if I have multiple accounts, I said "YES". Then she told me "You're not welcome to shop online at Sephora anymore and all your accounts have been blocked, but you're still welcome to shop in store". BUT she didn't give me a reason! Anyone know why? I appreciated! (For the return package, she said it will be investigated within 6 weeks).
Hello, I placed an order on March 22nd and it's shipped by Canada Post. On the website, it shows that my package has been delivered on March 27th at 10:35 am into my community mailbox, but these two days when I checked the mailbox to see if it was in there, it wasn't. I contacted Canada Post but they said I should contact the sender. So can you help me to solve the problem so that I can get my package? Thank you very much.
I placed an order on the 22nd of March and my tracking number said it was delivered yesterday March 27th at 3:07 PM but I can't find it anywhere. The tracking information says it was left on the front door. The mail was brought in the apartments but no one saw the package. I already contacted my rental office and they said they did not receive anything and they would have been there at the time the package was delivered. Please help I contacted UPS and they are running an investigation and I am very upset because I was looking forward to using my Sephora products that I purchased. I do not have the patience to wait any longer. What should I do?
Hi i bought a cosmetics 3 days ago, but the staff didn't tell me if i join beauty insider. so today i joined it on the internet. Can i add points after purchase on the internet ? Of course i have a receipt
I've been trying to chat with customer support, but all agents are busy. I made two orders while visiting home last week- one was delivered with flash shipping and I received it with no problem. The other order says it was delivered, but it never showed up. I was home the entire time. We've asked the neighbors; nobody saw it. I don't know what to do. I am flying back to school today, and shipping is exorbitant to where I live. Even if we find the package, I don't know how to get it to me.
The order number is
Thank you for any help.
Hello, I am a Rouge client and recently redeemed points for an experience Reward. I received the Reward in the mail, it consisted of a card with the directions to call the Reward Concierge to schedule my experience, and provided the phone number and the confirmation code. I have called the number several times, it rings but then no one answers and the line is dead. I then called the Rouge line for help, but they were not able to help me. How can I schedule my Reward experience? Thank you very much!
Hello, I signed up via the link found at this site, but that just gave me a LinkShare account, and when I looked for Sephora on there, I only see Australia and Brazil available. I am looking for the US .com site. Please let me know what to do. Please help and thank you!
Hi there! I placed an order yesterday (paid via paypal), and checked today - order status is changed to unsuccessful authorization. However, my paypal account was charged anyway. Can you please help with this issue. Thanks!
I need help linking my VIB card that I just got in-store at Sephora. I made a sephora account few months, I thought I could link my card to my sephora account online but I'm having trouble doing so. Any help would be nice!
I thought flash 2 day shipping was supposed to take 2 days... I placed my order on March 23, but the tracking info says my order won't arrive until March 28. Since I placed my order late on March 23, it should be arriving on March 26... and as of today (March 25), it looks like my package hasn't even moved in nearly 24 hours. What's up with that?
Hello! My March 2017 Sephora Play box said it was delivered on March 15 but it is nowhere to be found... i just wanted to know if there are any possible solutions for this? I'm sure it has gone missing because it's been 10 days since it has been supposedly delivered... Thank you so much!
I received my Marc Jacobs face chart today and I am completely disappointed in the misrepresentation of this reward. What was originally anticipated to actually be personalized and framed turned out to be a print with no actual makeup used (like a normal face chart would be), cased in a plastic sleeve and sent in a yellow envelope! The fact that we were refunded a pity of 1,000 points for the initial misrepresentation does not make up for what was received in the end! My "personalized" note said exactly the same thing as posted by another person who redeemed this reward, but my name was not even spelled correctly. My original complaint to customer service went unanswered and I would really like a response this time as to how Sephora plans to make it up to the loyal customers who used so many points to get this reward. My 1,000 points would have been much better spent on the engraved lipsticks or many other rewards that caught my eye, but I was expecting this to be something unique and personalized that was of more value!