I recently had my VIB status renewed. I was wondering if I can keep using the same card that I have received before? Also, can you explain the VIB package again? Do I get a free makeover or consultation? I never used the perks last time because they weren't explained to me in the store. Thanks!
Hi. I sent a return back to Sephora on December 2. Actually parts of three separate orders in one box...so it wasn't an inexpensive return. Which since I haven't heard anything from Sephora yet is leaving me a little anxious. Just wondering if I should be concerned, or if things are maybe just backed up in the warehouse receiving returns? Sephora, can you help track this package so I can relieve some anxiety about it being lost in the mail during this holiday season? Thanks!
I was suppose to get free 3 day shipping both from my purchase amount and a code HOLIDAYSHIP. When I got to checkout, it said my location wasn't eligible for the free shipping. It has never been a problem before. I get FEDEX and UPS here all the time. So I could get my order by Christmas, I paid extra for 2 day shipping. I think Sephora needs to reimburse me for the shipping that should have been free.
Hi there, I just got my palette in the mail and am quite disappointed. I opened the box and before even opening the palette up already saw some loose powder around it, when i opened it fully i saw that a couple of the pans are basically half way popped out, the gels appear to have a very weird almost frozen bubbly consistency and overall looks like the palette was either used or damaged upon delivery. I did swatch a couple just to see if i like the quality, other than that the damage is pretty apparent, i think, in the photos. Was wondering what can be done in a situation like this.
So I noticed that many of the Guerlain products are no longer available at Sephora. Also the new collection is missing (only a couple items are available) Too bad I will have to buy them elsewhere. I really wanted to buy compact meteorites.
Do any of the BT Mods manage the official Facebook page as well? Before saying message Sephora's page...I can't. The message option is gone, so is the posting option. I've rarely interacted with the page, and I may have to just to keep my friend code :/
It keeps telling me I am not registered as a VIB in the system but I am and have been since like August. Please help! If it make a difference I am using the generic form (sephoralove.com/vib) that was posted as I didn't get an email myself
When ordering, I can select either the regular box or the red drawstring bag but there's no giftopia choice. When I click on Learn More there's super cute giftopia giftwrapping. I'm in Canada, is this something not available here? Do the USA folks see a giftopia choice?
Hi Sephora, I'm trying to purchase the Formula X for Sephora The System set but after I add the system and then the nail polish color I want to my cart with my VIB code, it charges me for the nail polish. If I take off the VIB code it doesn't charge me. Why would it do that? I didn't enter a code to get the nail polish color so I am not using two codes.
I got just a tablet and was checking out BT with it, but while I can view the BT forums like normal, it won't actually let me sign in to post anything! Anyone else have the same experience, or better success than me?
I was wondering if Sephora has recalled anything and if so is there is list somewhere. I know other websites keep a list of recalled items and I know the CDC has a list but I was wondering if Sephora keeps one.
- What is the VIB Holiday Shopping Event? VIB Holiday Shopping Event is a promotion offering VIB Rouge and VIB clients 20% off all purchases from November 7-11th. - What will be offered during the shopping event? VIBs will receive the below benefits for the entire 5 days, happening each day at your local Sephora store: • 20% off for VIB Rouge and VIB clients, plus a discount for one guest • Complimentary Limited-Edition Sephora Tote • Seasonal Makeup Looks at the Beauty Studio VIBs and VIB Rouge will receive an email inviting them to the event on 11/5. If you are a VIB or a VIB Rouge and have not received the email by 11/5 please log into the VIB only section on BeautyTalk and print the invite here> http://seph.me/17Kv3VB
- Can’t make it to a store? Share your 20% off with a friend. Online only. Click here to share with a friend> http://www.sephoralove.com/vib/ - What does the tote look like? The tote is a striped laminated woven re-usable bag with the Sephora holiday theme. The tote is only available for VIB and VIB Rouge clients starting November 7th online and in stores (no promo code required). - Is the discount available at Sephora inside jcpenney stores? Yes, the 20% off discount and event are available at Sephora inside jcp stores. - Is the discount available with Canadian orders? Yes! The 20% off discount is available in Canada, online and in stores. - Can I redeem the 20% off offer more than once? The offer can be redeemed multiple times until November 11th. - Can my friend redeem the 20% off offer more than once? No, the 20% off offer for friends can only be redeemed once. - Are there any exclusions to the offer? The offer is not valid on purchases of Gift Cards or eGift Certificates, towards previous purchases and may not be combined with any other offers. - What is VIB / VIB Rouge? VIB and VIB Rouge (Very Important Beauty Insider) are the premium levels for Beauty Insiders. Spend $350 (for VIB) or $1,000 (for Rouge) at a Sephora store, on Sephora.com or in a Sephora inside jcpenney location in a calendar year (January – December) and you automatically earn VIB / VIB Rouge status for that year and the next. Learn more about the VIB and Rouge programs at any Sephora store or online at http://seph.me/HqvlXP.
Broadway fans, here’s your chance to take home a piece of Wicked. In honor of the musical’s 10th anniversary, five lucky @Sephora Instagram followers will receive a bundle containing the DEBORAH LIPPMANN Wicked set and the Wicked Original Broadway Cast Recording CD!
To enter for a chance to win, Instagram an ORIGINAL image between noon PST on September 27 until noon PST on September 30, showing off your best Wicked-inspired nail or beauty look. Be sure to mention both @Sephora AND #SephoraWicked in the caption and follow @Sephora on Instagram. All valid entries received within 72 hours from the start of our giveaway are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Instagram feed on September 27, 2013 for a chance to win.
See official rules below.
Break a leg!
Celebrate the moment you get dressed with beauty. Three lucky @Sephora Instagram followers will receive a Marc Jacobs Beauty set including The Vamp Style Eye-Con No.7, The Lolita Style Eye-Con No.7, and the Lust for Lacquer Lip Vinyl in Boom Boom—a $146 value!
For a chance to win, Instagram an ORIGINAL image between noon PST on September 16 until noon PST on September 17 that expresses how your beauty routine completes your outfit. Be sure to mention @Sephora #MarcMyMoment in the caption and follow @Sephora on Instagram. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The three winners will be selected at random from the pool of correct replies. Watch your Instagram feed on September 16, 2013 for a chance to win.
See official rules below. Good luck!
I got the Stila smuge eyeliner BUT I dont know which way to twist to make more eyeliner come out because i used it so much that what it gave me is so low that i want to twist it up but when i do twist it nothing happens soooo what way can i twist so it will work???
Last chance to enter our #MarcMondays Twitter sweeps. For our third and final giveaway, three lucky grand-prize winners will receive set containing four full-size Marc Jacobs Beauty products, including Style Eye-Con No. 7 Plush Shadow in The Lolita, Magic Marc’er Precision Pen in Blacquer, Lash Lifter Gel Volume Mascara in Blacquer, and LoveMarc Lip Gel in Dizzy Spell—a $145 value!
For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on August 26, 2013 with #MarcMondays in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The grand-prize winner will be selected at random from the pool of correct replies. Watch your Twitter feed on August 26, 2013 to enter for a chance to win.
See official rules below.
I'm really interested in the SEPHORA COLLECTION Tough Love Studded Compact Mirror (Item # 1508910) but I have no idea what size it is! What are the dimensions of this mirror? Also is either side magnified? Thank you so much for your help!
August just got 3x more chic. Every week this month, enter for the chance to win a set of Marc Jacobs Beauty on #MarcMondays. For our second giveaway, three lucky grand-prize winners will receive set containing four full-size Marc Jacobs Beauty products, including Style Eye-Con No. 7 Plush Shadow in The Starlet, Magic Marc’er Precision Pen in Blacquer, Lash Lifter Gel Volume Mascara in Blacquer, and LoveMarc Lip Gel in Strange Magic—a $145 value!
For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on August 19, 2013 with #MarcMondays in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The grand-prize winner will be selected at random from the pool of correct replies. Watch your Twitter feed on August 19, 2013 to enter for a chance to win.
See official rules below
Every year, Josie Maran partners with an inspirational person—Model Citizen—who proves that doing good is a beautiful thing, to create a limited-edition version of her bestselling beauty products. Then, she donates a percentage of those sales to the charity of the Model Citizen’s choice. This year’s Model Citizen is Ian Somerhalder, an actor and activist currently building a sanctuary for abused animals in his hometown of New Orleans. Three lucky winners will receive a bundle of three Josie Maran Model Citizen products, signed by Josie Maran and Ian Somerhalder—each valued at $113USD.
For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on May 2, 2013 with #SephoraGiveaway in your tweet. All correct replies received within an hour of the question are eligible. The three winners will be selected at random from the pool of correct replies. Watch your Twitter feed on May 2, 2013 for a chance to win.
See official rules here.