I just recently returned an item and was issued a refund by having it being placed back on the card that I used. However, after checking my statements online I see that it still has not been placed back on the card. How long does the refund process usually take?
My husband went into Sephora tonight to exchange or get a store credit for Victor and Rolf Flowerbomb perfume that was given to me as a gift; the scent is too strong for me. Even though he did not have a receipt, the manager approved him for a store credit which I would have been totally happy with. Whenever his drivers license was scanned, a DENIAL receipt automatically printed out from some return report company. I am currently waiting to hear back from them to get more details, but what I want to know from you is how the heck this could happen to him considering he has NEVER shopped at Sephora before, must-less attempted to make a return. Although I have never had an issue with Sephora before and have always loved it, this makes me not want to EVER shop here again. It was totally embarrassing for him since not only the manager, but also 4-6 other employees were all chatting about the situation in front of him.. making him feel like he was some sort of criminal or something when all he was trying to do was make his wife happy by exchanging perfume. Can you please explain how something like this could happen to someone who has NEVER returned an item or shopped at a sephora before?!!!
I am a VIB Rouge member and I have been shopping with Sephora for many years now. I have been patiently waiting for my holiday reward gift card, but I still haven't received it. Hence; I started googliing, and sadly others received theirs, but there are also many others who are in my situation. I have always received it in the past via email but I got nothing this year. I'm super sad and disappointed. I even called customer service and the manager said there is nothing that Sephora can do because the offer has now expired. How can you do this to your loyal customers??!?!? I'm super sad, disappointed, and frustrated. Please help!
I want to return the bon voyage holiday Set from tarte and I have everything. To the receipt but I was wondering how they'll give me the money back? I would like cash but I know sometimes they wouldn't. For some reason, the sephora website wouldn't let me access the return policy.
Tracking says my package was delivered and I called Ontrac and they say it was delivered. However, no package was received?? I urgently need my package because it was supposed to be a christmas present. What can I do?? Could someone have stolen it??
I just ordered one three days ago, and my shipment arrived to my house about 2 hours ago. I am a little disappointed with the packaging of the peel. The product looks almost empty! The level line is at about the "o" or "r" in the words amore pacific on the side of the bottle. So, it's about 40% empty. For those of you who have purchased this, is this the case for all the peels? If a Sephora rep could help me out that would be great too! Thanks!
Before I even begin, I would like to apologize for this post. I know there are a ton of posts about bad customer service and Beauty Insider accounts not updating and I have searched those. However I can't find one that has anything to do with my particular problem. On December 4th, I made a purchase at my local Sephora that put me at Rouge. I received the card and welcome kit and was really excited/kind of ashamed that I have spent that much money at Sephora this year. Later that day, my husband bought my Christmas present from the same Sephora. When I checked my account later that day, I only saw the points from his transaction, not mine and my account was still VIB, not Rouge. I decided to wait over the weekend to give it a few days to update. The following Tuesday I called the VIB desk and they transferred my problem to the Rouge desk. I never heard back. I emailed the customer service desk on Friday, telling them what happened and that I have the receipt to prove my purchase as well as the card. I received a reply back asking for information about the transaction and was informed that they could not update my account to Rouge, only give me the points for my purchase. I replied back with the required information and stated repeatedly that I appreciate their help with the points but I am truly concerned about updating my account. I attached photos of the card I received in store as well as a scanned copy of the receipt. I just received an email saying that the points have been added to my account but at this time they cannot update my account to Rouge and to check back in seven to ten days. I am very confused as to why they cannot update my account when I have proof that I have spent the required amount and have the physical card in my possession. I love my local Sephora store and have never had an issue before. Maybe there is something I am missing. If anyone could provide some insight it would be greatly appreciated.
I received a few orders with a lot of missing items. Most of them are sold out now. Is there any way I could get a refund or something? Also, can I get this fixed without actually having to make a call, I just don't have the time right now and I don't think I can wait any longer to get this solved. Thanks in advance.
I'm unable to use my VIB rouge reward card for an order and I'd like to use it before it expires in a few hours. Not sure if I'm supposed to use the PIN or barcode but neither are working! Please help!
Hi, I didn't get samples on my order, so I was wondering if I could be compensated. Someone emailed me for my order# which I did reply back with but I never got a reply of confirmation or see any changes in my account... Thanks =]
I ordered something online and it still hasn't come in. My USPS tracker says my package arrived at the USPS Facility in Chicago on the 7th, but it still isn't here (I live in Okinawa, Japan). Is there a problem with my order? Could my package be missing?
I made an online purchase about a week or so ago and was able to use a special offer to get a Sephora Sample Bag that included multiple samples. I received the package today and noticed the sample bag was not in there with the products I ordered :/ Was really looking forward to the extra samples to try.
I was going through my order history online to add up how much I have spent this year in Sephora stores and online, and I noticed that the points added to my account aren't accurate of what I have spent online. I am a Canadian resident, and we pay by Canadian dollars for products, but the amount added to my points reflects that amount that would have been paid in US dollars. I don't understand.. if I spend $89.00 Canadian, shouldn't I be awarded 89 points rather than 66 points, for instance? It made me wonder to check my VIB Rouge qualification as well, and just like the points, the chart that says how much you spent on what date and how much closer you are to the next tier, is no different then the points. I believe I have spent well over $1000 online and in store in the last calender year, yet I am still not a VIB Rouge. If someone could help me out with understanding all this, that would be great, as I am pretty unhappy with the whole thing. Thanks
Celebrate the holidays with a Sephora shopping spree! Starting December 12, we’ll be giving away a $500 Sephora gift card to one lucky winner every day for a week.
To enter for a chance to win, make sure you follow @Sephora on Instagram. From December 12–December 18, post an original Instagram selfie of the face you make when you get a gift from Sephora. Include “When I get a gift from Sephora I be like…” and #SephoraSweeps in the caption of your image. All valid entries received during the sweeps entry period will be eligible to win. Each winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on December 12–18 for updates.
See official rules below>
Hi, I seem to have opened a Beauty Insider account but I already have a VIB account. Is there a way to link the two? Also, is there a way to re-subscribe to the VIB email list? I haven't gotten any messages since September, and it seems that I missed out on the big VIB deals. Thank you!
Hello, This is a quick question that I recently noticed. I am in Canada and I sometimes buy products from Sephora online in Canadian price. Recently I found out that my beauty insider points were added according to US price. I am just wondering if that is the deal. Cheers
I placed an order yesterday for the VIB $20 off $50. This morning I got an email saying my order was cancelled because they couldn't confirm the payment. I've been using the same card ever since I got a Sephora account, it's never changed. Can someone tell me what happened? And will the card still get charged even though the order was cancelled? This has never happened to me before.