My BeautyTalk Profile
Who's Online / 1,350 users
  • solveig
  • kateye7
  • yenx
  • redwagon44
  • heartsmyface
  • TaydeBT
  • unsubolive
  • sephoramusthave
  • molkie
  • joeanne
Customer Service
Showing results for 
Search instead for 
Do you mean 
SfromPF13
How long does it take for a refund to be placed back on my card?
I just recently returned an item and was issued a refund by having it being placed back on the card that I used. However, after checking my statements online I see that it still has not been placed back on the card. How long does the refund process usually take?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SfromPF13! It usually takes 1-7 business days from when you receive the email for the refund to show on your account.  If it's been longer than that, please let me kn... see post
areyesda
I was shipped the wrong receipt, and now I need to make a return...
I was sent the wrong receipt in my shipping, it is under someone else's name. I need to make a return. How will I be able to do that?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi areyesda! I'm sorry to hear that! This is an easy fix, though.  Please print a copy of your order status from your online account and include that in your return to u... see post
BritttanyS
Aggravated and Confused
My husband went into Sephora tonight to exchange or get a store credit for Victor and Rolf Flowerbomb perfume that was given to me as a gift; the scent is too strong for me.  Even though he did not have a receipt, the manager approved him for a store credit which I would have been totally happy with.  Whenever his drivers license was scanned, a DENIAL receipt automatically printed out from some return report company.  I am currently waiting to hear back from them to get more details, but what I want to know from you is how the heck this could happen to him considering he has NEVER shopped at Sephora before, must-less attempted to make a return.  Although I have never had an issue with Sephora before and have always loved it, this makes me not want to EVER shop here again.  It was totally embarrassing for him since not only the manager, but also 4-6 other employees were all chatting about the situation in front of him.. making him feel like he was some sort of criminal or something when all he was trying to do was make his wife happy by exchanging perfume.    Can you please explain how something like this could happen to someone who has NEVER returned an item or shopped at a sephora before?!!!
see post
affini
IT GIRL affini / IT GIRL IT GIRL / replied
I was told that the new policy is $100 max without a receipt for the year. So if the perfume was over $100, it would be denied automatically. To me, this is ridiculous, ... see post
mili945
I also have the $0 reward card problem on my $15 off $50 BI gift card.
I know there's not much time left and it's non working hours, but I'd really like to place this order before the reward card expires in an hour... Please help
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Everyone,   I'm sorry to hear that some of you are experiencing difficulties checkout with the Rewards Card. Please contact us directly at 1-877-Sephora (1-877-73... see post
Narimaan
Payment Wont Go Through, Help!!
Hello, I am shopping from the UK with a UK debit card but I am shipping presents to the USA and it is not letting complete my order. What do I do?
see post
Narimaan
Narimaan / NEWCOMER / replied
Hello Zanna,    Thanks for your reply. That is what I have done, and it is still not working. What else can I do? I really wanted to order it for christmas time.   p... see post
shirleytran
Holiday GIft Card
I am a VIB Rouge member and I have been shopping with Sephora for many years now. I have been patiently waiting for my holiday reward gift card, but I still haven't received it. Hence; I started googliing, and sadly others received theirs, but there are also many others who are in my situation. I have always received it in the past via email but I got nothing this year. I'm super sad and disappointed. I even called customer service and the manager said there is nothing that Sephora can do because the offer has now expired. How can you do this to your loyal customers??!?!? I'm super sad, disappointed, and frustrated. Please help!
see post
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shirleytran,   I am so sorry that you did not receive your Holiday Reward Card! Regretfully Sephora can no longer honor the promotion as it has concluded. We apol... see post
waeho
returns
I want to return the bon voyage holiday Set from tarte and I have everything. To the receipt but I was wondering how they'll give me the money back? I would like cash but I know sometimes they wouldn't. For some reason, the sephora website wouldn't let me access the return policy. 
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi waeho,    The store will not issue you a refund back in the form of cash. If you bring your original order invoice for the order, you will receive a credit card r... see post
XOJC
MISSING PACKAGE
Tracking says my package was delivered and I called Ontrac and they say it was delivered. However, no package was received?? I urgently need my package because it was supposed to be a christmas present. What can I do?? Could someone have stolen it?? 
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi XOJC,   I am sorry that you have not received your recent order. If you do not receive the order by the end of the business day today, please reach out to me or o... see post
Sergeyeva
Who is Sephora Representative? I need help.
Some body help me with my order information?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi there! If you ever need help right away with an order, please call us at 1-877-737-4672.  I am sending you a private message to get more info, if this is not an urge... see post
Beesca21
Anyone who has purchased Amore Pacific Enzyme Peel?
I just ordered one three days ago, and my shipment arrived to my house about 2 hours ago. I am a little disappointed with the packaging of the peel. The product looks almost empty! The level line is at about the "o" or "r" in the words amore pacific on the side of the bottle. So, it's about 40% empty. For those of you who have purchased this, is this the case for all the peels?   If a Sephora rep could help me out that would be great too!   Thanks!    
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Beesca21,   I have purchased the AmorePacific Enzyme Peel in the past and I do not remember the bottle being completely filled to the top of the bottle when I rec... see post
mari234
Where's my order?
I had ordered something on here on Sunday,  it is now about to be Thursday and I still haven't gotten a shipment notification email.  Please and thank you.
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mari234! I am sending you a private message to get more info.    Cheers!  Kevin  see post
mrscottrell
VIB Rouge Account/Customer Service Issue
Before I even begin, I would like to apologize for this post. I know there are a ton of posts about bad customer service and Beauty Insider accounts not updating and I have searched those. However I can't find one that has anything to do with my particular problem.   On December 4th, I made a purchase at my local Sephora that put me at Rouge. I received the card and welcome kit and was really excited/kind of ashamed that I have spent that much money at Sephora this year. Later that day, my husband bought my Christmas present from the same Sephora. When I checked my account later that day, I only saw the points from his transaction, not mine and my account was still VIB, not Rouge. I decided to wait over the weekend to give it a few days to update. The following Tuesday I called the VIB desk and they transferred my problem to the Rouge desk. I never heard back. I emailed the customer service desk on Friday, telling them what happened and that I have the receipt to prove my purchase as well as the card.   I received a reply back asking for information about the transaction and was informed that they could not update my account to Rouge, only give me the points for my purchase. I replied back with the required information and stated repeatedly that I appreciate their help with the points but I am truly concerned about updating my account. I attached photos of the card I received in store as well as a scanned copy of the receipt. I just received an email saying that the points have been added to my account but at this time they cannot update my account to Rouge and to check back in seven to ten days.   I am very confused as to why they cannot update my account when I have proof that I have spent the required amount and have the physical card in my possession. I love my local Sephora store and have never had an issue before. Maybe there is something I am missing. If anyone could provide some insight it would be greatly appreciated.
see post
mrscottrell
BEAUTY MAVEN mrscottrell / BEAUTY MAVEN BEAUTY MAVEN / replied
I have just replied to your message, thank you so much! see post
MissPain
Missing items from recent orders
I received a few orders with a lot of missing items. Most of them are sold out now. Is there any way I could get a refund or something?   Also, can I get this fixed without actually having to make a call, I just don't have the time right now and I don't think I can wait any longer to get this solved.    Thanks in advance.
see post
ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MissPain,   I'm so sorry to hear that! I'm going to go ahead and send you a PM so I can help resolve this for you! Thanks! see post
Nannoh
My order status
I made an online order for 2 days ago. Now my status is unsuccessful authorization. But My payment went through. So i dont understand where is the problem? Thank you Nan. 
see post
ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nan,   I apologize for any inconvenience! I'm going to send you a PM to resolve this for you so keep an eye out on your inbox! Thanks! see post
tatiekatie
Unable to use VIB rouge reward card online
I'm unable to use my VIB rouge reward card for an order and I'd like to use it before it expires in a few hours. Not sure if I'm supposed to use the PIN or barcode but neither are working! Please help!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
The Holiday Reward Card should be entered in the gift card section at checkout with any US order over $50. We recommend typing the number in manually instead of copy/ pa... see post
ProperIntro
Never got compensated for lack of samples
Hi, I didn't get samples on my order, so  I was wondering if I could be compensated.    Someone emailed me for my order# which I did reply back with but I never got a reply of confirmation or see any changes in my account...   Thanks =] 
see post
sparklekai
HALL OF FAMER sparklekai / HALL OF FAMER HALL OF FAMER / replied
Hey!  no sorry necessary.... they're compensated with points generally if its a point perk that is missing see post
HandslikeHouses
Ordered something online on December 5th, still hasn't come in
I ordered something online and it still hasn't come in. My USPS tracker says my package arrived at the USPS Facility in Chicago on the 7th, but it still isn't here (I live in Okinawa, Japan).   Is there a problem with my order? Could my package be missing?
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HandslikeHouses,   I am going to send you a private message to get a little more information from you. :)  see post
Grenda
$20 VIB reward card
Hi - I want to place an order and my $20 VIB reward card is not working.  Can someone please provide the code so I can place my order?
see post
yanamel5
yanamel5 / NEWCOMER / replied
Did anybody get an answer how to fix this?:( Im very upset see post
cbrittneyb
Sample Bag Offer Missing From My Online Purchase.
I made an online purchase about a week or so ago and was able to use a special offer to get a Sephora Sample Bag that included multiple samples. I received the package today and noticed the sample bag was not in there with the products I ordered :/ Was really looking forward to the extra samples to try. 
see post
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cbrittneyb,   I am so sorry that the sample bag was missing from your account! I know that that's very disappointing. I will send you a private message regarding ... see post
rlm1990
VIB Rouge qualification
I was going through my order history online to add up how much I have spent this year in Sephora stores and online, and I noticed that the points added to my account aren't accurate of what I have spent online. I am a Canadian resident, and we pay by Canadian dollars for products, but the amount added to my points reflects that amount that would have been paid in US dollars. I don't understand.. if I spend $89.00 Canadian, shouldn't I be awarded 89 points rather than 66 points, for instance? It made me wonder to check my VIB Rouge qualification as well, and just like the points, the chart that says how much you spent on what date and how much closer you are to the next tier, is no different then the points. I believe I have spent well over $1000 online and in store in the last calender year, yet I am still not a VIB Rouge. If someone could help me out with understanding all this, that would be great, as I am pretty unhappy with the whole thing.  Thanks
see post
sharina
SCENE QUEEN sharina / SCENE QUEEN SCENE QUEEN / replied
I just noticed the same thing today! I ship most orders to my parents house in the US but I've shipped a few to myself (in Canada, paid in Canadian dollars) and I was on... see post
yanamel5
VIB reward card $20 off $50+ purchase online, Please help
Dont understand how to use VIB reward card $20 off $50+ purchase online, Please help
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Yski784,   It will not work if you copy and paste the number into the gift card field! You have to re-type it into the box, if you need assistance placing your orde... see post
sheekiee
Opened this account thinking I could link my VIB card. I can't.
How do I start an account with my VIB card connected?
see post
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sheekiee,   I can help you with linking your accounts! I will send you a private message requesting more details. Please check your messages when you have a chanc... see post
sephoraadmin2
Sephora Selfie #SephoraSweeps on Instagram
Celebrate the holidays with a Sephora shopping spree! Starting December 12, we’ll be giving away a $500 Sephora gift card to one lucky winner every day for a week.     To enter for a chance to win, make sure you follow @Sephora on Instagram. From December 12­–December 18, post an original Instagram selfie of the face you make when you get a gift from Sephora. Include “When I get a gift from Sephora I be like…” and #SephoraSweeps in the caption of your image. All valid entries received during the sweeps entry period will be eligible to win. Each winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on December 12­–18 for updates.   See official rules below>    
see post
carlo123
carlo123 / NEWCOMER / replied
merry Christmas to all see post
ChelseaEno
Help linking VIB card to Sephora account
I need help linking my VIB card to my existing Sephora account online... Any suggestions? Thank you!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chelsea, I can link them for you! I'll send you a message to get your info. :) -Laura   see post
cheerleader241
Points Help!!
I made a purchase last week worth $57(before taxes) but I only earned 27 points.
see post
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cheerleader241,   I'm sorry about that! I will check into this for you and send you a private message about your points. Check your messages when you get a chance... see post
Laurel96
Linking acccounts?
Hi, I seem to have opened a Beauty Insider account but I already have a VIB account. Is there a way to link the two? Also, is there a way to re-subscribe to the VIB email list? I haven't gotten any messages since September, and it seems that I missed out on the big VIB deals. Thank you!
see post
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Laurel96,   I can definitely help you with linking your accounts! I can assist you with your email subscription as well. I will send you a private message request... see post
ska515
item missing from order
Hi,   I just received my order and it's missing an item (though the item is included on the packing slip). Who do I talk to about this?
see post
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ska515,   I'm so sorry that there was an item missing from your order! I will send you a private message requesting more information so I can assist you further. ... see post
Kikuno
I received my package and one of my items are missing.
I'm not really sure what to do. I've sent an email about it and didn't get a reply yet. Will they send me my missing item? I really hope so since I paid for it.
see post
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kikuno,   I'm so sorry that there was an item missing from your order! I will send you a private message regarding the missing item from your order. Additionally,... see post
Jessiyu
points not right
Hello,    This is a quick question that I recently noticed. I am in Canada and I sometimes buy products from Sephora online in Canadian price. Recently I found out that my beauty insider points were added according to US price. I am just wondering if that is the deal.   Cheers
see post
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jessiyu,   Yes, that is the case. Items purchased from Sephora.com will give Canadian clients points based on the US dollar. We apologize for the inconvenience! W... see post
captaainleese
Q. Sephora Order Cancelled?
I placed an order yesterday for the VIB $20 off $50. This morning I got an email saying my order was cancelled because they couldn't confirm the payment. I've been using the same card ever since I got a Sephora account, it's never changed. Can someone tell me what happened? And will the card still get charged even though the order was cancelled? This has never happened to me before.
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Captaainleese, I can help you with this! I am sending you a private message with more info.    Cheers,  Kevin  see post