I placed an order online and now after being charged, I go back to check my order number and tracking online and it says that the item I've already paid for is permanently out of stock. Will I still get this item?
Wow! Today was a total chaos! When to redeem the reward card…. I saw a sales associates and went to her to ask her where I could find the perfume section since the whole store layout was changed, and she rudely said she couldn't help me because she was on her break… WOW! I didn't ask for a sample, just wanted to know where the perfume favorites kit was located…. Well, anyway, while I was about to pay, the sales associate didn't scan my VIB card, so when I told her she said I needed to call the hotline to have my points added. When I got home I called and the VIB Hotline assistant told me that I needed to go back to the store, have everything returned and repurchased so I could have my points added. I didn't care much about the points, the thing was that the purchase was for over $100 and I would be closer to reaching Rouge before the end of the year and I really wanted it to be reflected on my account. I went back to the mall, which was packed because of Christmas, and after almost an hour waiting, I returned everything and bought it again. The problem is that my points are showing up, but still it has the old "spend $206 to unlock VIB Rouge"… Will this update? I need to know how much I need to spend before the end of the year to reach Rouge! I was going to make the purchase next week. The purchases I made today was just restocking because I want to reach Rouge. Please help!!!!
It seems like quite a number of people have yet to receive their Holiday Rewards card. Well, you can add me to the list, cause I haven't got it yet either. I recently became a VIB, so I should have received a $20 gift card, but after looking through my inbox, spam, and mailbox, I have come up with zilch. Help!
I received an extra item in one of my orders delivered to me. It's a great product and I would be tempted to use it, but that wouldn't be right. How do I make sure it is received by Sephora if I return it, since it is not on my packaging slip, and so there is no record of it?
So I just placed an order for one of the $10 dealtopia items and got my email confirmation as usual. Then about 5 minutes later I received another email saying my order had been cancelled. I thought that it was maybe because they ran out of stock so I checked the website and the product was still available. I then called Sephora and spoke to a representative who told me it was cancelled because I violated their terms/conditions, but he couldn't tell me how!? All he said was that the terms/conditions were listed on their website for reference and that he was going to fill out some paperwork and have a solutions team member contact me within 24-48 hrs to discuss it further. I told him that I really needed the order placed now and was worried that the item would be all sold out by the time someone called me. He then told me that he would place another order for me so I could get the product, which I'm grateful for, but then why cancel my original order in the first place??? And what terms/conditions could I have possibly violated by placing an order for one item? And I also don't understand how you can tell someone something like that but not be able to tell them the reason why??? I don't know, I'm just so frustrated and confused by this I am a Rouge so I spend tons of money at Sephora and I just don't understand what's going on?? Has anyone had a similar experience? Any input would be appreciated! Thank you!
I just bought around $59 worth of merchandise last night, and when I logged in my account, I found that I have -118 points. I have never returned anything to Sephora, why my Beauty Bank have a negative balance? In addition, there is no order history in my account. This order totally cost me $62.89 from my credit card,but I can not find a order number from my account. What is going on?
I see that quite a few people have not received their VIB gift card, myself included. I've not gotten one in the mail, nor my email, and believe me, I've been keeping an eye out! What has happened? I don't want to miss out.
I saw on other people's reviews on the Urban Decay Naked 3 palette, that they received a $20 off code via email and in the mail. I have NOT received that, although I have been VIB Rouge since September. I would like to use my $20 off before it were to expire!! Thank you, and please advise! Jennsen
Hello, It seems like every VIB ROUGE got their 20 $-off promotion in their e-mail. I am VIG ROUGE but I have not received any promotion via my email nor my mail. Anyway to get the promotion ? Plus, it seems like I do not get as much emails as I did from Sephora since I got my VIB rouge status.
I have a thought on how to help fix this both for Sephora's bottom line and the environment - without banning/flagging (and angering) their best customers. Combine all orders made in the same day to the same address at the end of each day, and ship them together in one box. It's just a computer problem, and should not be hard to program. The orders are all linked to the same account after all. The people that pack the orders get a single list to fill instead of one per order, and it includes all the samples and perks, etc. So you get, for instance, one box with 15 samples and 5 perks instead of 5 boxes with the same thing. Less shipping costs, less boxes, more packing efficiency, and ultimately more profit to Sephora. And the biggest benefit to Sephora is they can advertise how their program is helping the environment while regaining the buying confidence of their biggest spenders. Win/Win.
I havent been spendingmoney at sephora a lot but i have over 1000 points. It says that my account will go to 12/31/13 but does that mean after then i will loose my account and all my points i have saved up?? So after it expires i no longer will have my vib account? Can someone please explain this to me because i don't understand how that is fair..I just haven't been going to sephora and spending loads of money like i used to. Thank you for helping.
I'm currently at 346 beauty insider points. From my understanding, VIB status is unlocked when you reach 350 points in a calendar year. All of these points were accumulated in this year (2013). My Sephora account keeps telling me I need 172 more points to reach VIB? Is anyone else having this problem? Can anyone offer any help to fix this? Any help or suggestions would be highly appreciated! Thanks
Hoping somebody here could help me out (i'm not sure how to find a mod to pm) but pretty much i am living in Australia and i placed a order last week which was cancelled due to them being unable to verify payment information. Placed an international call and the lady on the other end said she could fix it up for me and replace the order but she forgot to add on my benefit deluxe mini promo. Called up again and spoke to a gentleman who said he can fix that up for me. I told him as the international call was expensive (i was calling from my mobile) could he please email me when he had done so. i didnt receive any confirmation. Today i got a email saying my order had shipped WITHOUT the promo attached. I'm quite annoyed considering i've placed two international phone calls to make sure i got the deluxe minis - make up is extremely expensive in Australia and we never get samples or deluxe minis! (Cost of benefit items is pretty much double the price over here! so any free minis is like heaven! so hence why i was willing to place those international calls which is probably going to cost me $10 anyway) Additionally my friend is due to leave the USA to return home in 7 days so i wont even be able to order from sephora anymore So disappointed! Any advice anyone? I did try emailing them but haven't gotten a reply that way either.
Hi, I placed an order on December 7, 2013 and payed with a visa card, and shipt it to my US mail, but the order states is: Status: Unsuccessful Authorization, I send email to you but no one answered me So what does this mean & will I get my money back??
Hi. I placed my order last Friday. I got the confirmation email and another email that it was shipped. But when I click on the Tracking Number, it only gives me a broken link in UPS. I don't know what happened to my order. please help and thank you.