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Didn't receive my free samples
Hi! I didn't receive my free samples that were supposed to be included with my order . Can you help please?
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Order was not delivered to my address
I placed an order of a 1.2 oz Chanel Chance Eau Tendre Toilette Spray on December 2, and it was supposed to be received today.   However according to UPS it was delivered today. There is no package, I was home all day. I have already checked my neighbors and nearby.     I was very excited for this order because I was able to redeem a deluxe sample bag, 100 point bite lipstick sample, and three samples I was excited to try out (Marc Jacobs Daisy perfume, J'adore, Caolion Pack Duo).    I am worried if this package is indeed lost, I will not receive a order equivalent to what I received. The perfume at 1.2 Oz is out of stock. I also used the promotion code for Sephora (the $20 for 50). I received VIB rogue after the 14th date November.   Thank you 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LdyV!   I'm sorry to hear that you haven't received your order yet! I'm going to look into this for you, and then I'll be sending you a private message shortly.  see post
Haven't received $25 off $50 card or email
I'm a VIB Rouge and haven't received an email or card in the mail with my December discount. Any help would be greatly appreciated!   Thanks!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Marnular!   I'm sorry to hear that you haven't received your Holiday Rewards card email yet. I'm going to send you a private message shortly, after I do some furt... see post
Great Customer Service
Just wanted to thank Caitlyn for her amazing customer service tonight at the Kenwood Town Centre store in Cincinnati OH.  (12/5 around 8:00 PM).  I was shopping for Christmas presents and Caitlyn went above and beyond to make sure I got exactly what I wanted.  Thank you for the great service!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nbauer0204!   Thank you for reaching out to us! I'm glad you had a great experience at our Sephora location in Kenwood Town Centre. I'm going to be forwarding thi... see post
I am a VIB and did not receive an email with reward code, however I received your other emails about new releases, why is that?
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi littleapple!   Thanks for reaching out to us! I'm going to look into this for you, and I'll send you a private message shortly.  see post
Have not received my VIB coupon in email
Hi, I have not received my VIB $20 off $50 that I was expecting in my email on 12/2. Would you be able to to tell me when this is coming to my email? Thank you
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I didn't receive my $15 off of a $50 offer coupon
Hey!   So I was unable to receive a $15 off of a $50 coupon. I know that when I email customer service, they told me to call Sephora, but when I called, the girl wasn't very helpful in obtaining the code for me. Is there a way for me to receive the code without any trouble at all? Thank you!
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Devi235 / NEWCOMER / replied
Same here. I received the card in the email that said the code will be emailed to me checked my email spam everything and nothing.  I also attempted to call customer ser... see post
Missing reward code
Hi, I also am a VIB Rouge and did not get the email with the reward code, although I did receive the card in the mail. Please help. Thanks!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cobu,    I'm sorry to hear you haven't received your Holiday Rewards Car email yet. I'm sending you a private message to help you out. see post
December Loyalty Rewards $15-$25 Off
Hi, I received my Loyalty Reward card in the mail but never received the email with the code. Can you help?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bethschaefer!   Thanks for reaching out to us! I'm sorry to hear that you haven't received your Holiday Rewards Card email yet. I'm going to look into this, and I... see post
How do I add my Beauty Insider/VIB card to my online account?
How do I add my Beauty Insider/VIB card to my online account? I've looked at similar questions here, but everything seems to be responded with a PM.
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jessicakilsby / NEWCOMER / replied
Can someone please help me with this issue too?? see post
Haven't received promotional code!
Hi. I am VIB rouge and I haven't received my promotional email for the $25 off but I have received the mail out of the announcement. Is there any way you guys can help out?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jamiehaneul!   I'm so sorry you haven't received your Holiday Rewards Card yet. I'm going to send you a private message shortly to further assist you.  see post
No email received
I also did not receive $25 off gift card email yet. Can I please have one already?
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HarloThind / NEWCOMER / replied
I also did not receive the gift card email. Could you please send one my way? I had just placed a large order yesterday, is there any way to apply it against that order... see post
Q. Loyalty Reward email??
Am I a beauty insider but why didn't I receive any Loyalty Reward email? 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi TroenFem!   Thanks for reaching out to us, and I'm sorry that you haven't received your Holiday Rewards Card yet. I'll send you a private message shortly to furth... see post
Spent ytd
Hello    I'd like to find out what I've spent this year to date.  As well, when I became a vib member I never received my vib card, nor the makeover/anything that comes along with it. Any help is appreciated! Thanks very much.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi StefGold!   Thanks for reaching out to us. I'll take a look into the specifics for you, and I'll send you a private message shortly! :) see post
VIB Rouge
Hi, I'm VIB Rouge but I've received VIB royalty for $20 instead of $25.  Please kindly advise.  Thank you
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bubblekin!    Congrats on becoming Rouge! I'm sorry to hear that you received the incorrect discount code, I'm going to send you a private message shortly to furt... see post
Rouge GC email not received
i got the flyer in the mail telling me to wait for an email but i have yet to receive it. 
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Holiday Rewards Email
I never received my rewards email on the 2nd, and it's been 4 days now. I am a VIB, and I would like to take the chance to get my $20 off since I didn't opt in for the 20% off sale.    Also, I haven't been receiving emails from sephora since the 17th of November. I checked my account and it says I am subscribed to the emails, so I don't know if sephora just hasn't been sending out emails or something went wrong and I'm not getting them anymore. Please look into this as well because I find it odd that I haven's received anything yet.
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BEAUTY MASTER reflectsgold / BEAUTY MASTER BEAUTY MASTER / replied
Have any of you received a PM from the MODS? I havent received my code either.  see post
$20 OFF, WHERE IS IT?
I'm newly a VIB member, I became one in a span of TWO MONTHS, I think I deserve my code!!!!! I haven't gotten it in the mail, but my sister has and she's only a beauty insider! She rarely buys anything...   I'm very upset at this, I'm very loyal to Sephora....
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VIB Rouge $20 off email??
Hello,     I am VIB Rouge and I have not received my $20 off email??  When will I get this??   Keyosha B.
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VIB $20 off, I didn't get it in the mail but my friends did...
VIB $20 off, I didn't get it in the mail but my friends did... I called earlier this week but I still haven't gotten the discount code for this winter holiday!
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25 off 50
hi, I'm a VIB rouge and have never gotten this email either, could someone please help? thanks! 
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Q. did not receive order
My order was said to be delivered on Thursday, 12/1 at my front door according to OnTrac's tracking system, but I never received the package. My apartment mate was also home during the time the order was said to be delivered but it never showed. I emailed Sephora's Customer Service, but because there was no reply I ended up calling yesterday afternoon instead. The representative let me know that a lost package claim with OnTrac would take up to eight business days to complete. I was wondering how I would know when this claim is fully processed - will i be notified through email or some other method ? In addition, I am leaving my apartment for a month for winter vacation soon, so I'm feeling really anxious about what happens after the claim is filed when I am no longer at my apartment. Please help, thank you
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ADDING VIB CARD TO APPLE WALLET
I have an iphone 7 running ios 10.1.1. I have the sephora to go mobile app on my phone. Older versions of ios supported Passbook, my VIB card was added to passbook and it was easy to add coupons from emails (such as the 20% off sale one). Passbook has been replaced with Apple Wallet and my rewards card is no longer listed. The Sephora mobile app is on the list of apps that work with Apple Wallet and I should be able to add my rewards card as well as my sale coupon, but there is no option to. I have tried scanning the barcode from the coupon email, but it will not scan.
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mmengS / NEWCOMER / replied
works!!!!!!!!sososososos nice!!!!!! see post
STILL HAVEN'T RECEIVED MY BI CODE FOR $15 OFF OF $50 YET
Hey everyone! I'm a beauty insider but haven't received an email or postcard with my promo code yet. Any help would be much appreciated. Thanks million! Quimms
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Q. Never Recieved $15 off $50
Hi,   I've been subscribed to emails for a while, and have received them up until mid Oct.  My problem is that I never received my $15 off $50 coupon.  Could I kindly get some help with this matter?
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The Beauty Board 'Tis The Season #Sweepstakes
Come one, come all! Enter for a chance to win the ’Tis The Season Sweepstakes, and you could receive a $1,000 Sephora shopping spree. Plus, ten runner ups will still reap a Sephora Gift Card worth $50 or more. Show us your holiday best—and remember, it’s not only a gift card, it’s an excuse to splurge.   To enter for a chance to win, upload a true-to-you holiday look to The Beauty Board ( http://www.sephora.com/gallery/ ), between 12am Sunday, November 6 to Tuesday, December 6 11:59pm PST. Be sure to tag your photo with at least one product and include #Sweepstakes in the title to be eligible. Luck favors the share-happy, so enter once every day to increase your chances. Winners will be selected randomly from all eligible entries.   See official rules >
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redgem12 / NEWCOMER / replied
i am a cancer survivor i dont have time to upload my pic embarassing ty anyway gll    see post
never receive 20 off 50 coupon code in 2016 as a VIB
Hi, I'm a VIB but so far I haven't received the 20 off 50 code. Please resend to my email address.  Thank you.
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