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After i placed an order on wednesday 25th of may and i got a confirmation email from sephora.com then my bank sent me also a confirmation that they charged me with the cost of the order, i get an email on the 26th of may from sephora that the order has been canceled due unsucessful authorization, what should i do? please respond as soon as possible.
Hi All, My friend and I both placed an order on 5/26 and the bank account shows double charged for both of our orders! I am going to call Sephora and my bank but just wanted to see if anyone else experienced the same.
I made an order May 27th with the same credit information, billing information and shipping address that I always use. I went to check my status today and it says unsuccessful authorization. I used a visa credit card and the money is 100% out of my account. Not sure what couldn't be authorized. Need some explanation immediately because I will leave the US and go back to my home country shortly and I really want the items I bought. Thank you!
I made an order yesterday with the same credit information, billing information and shipping address that I always use. I went to check my status today and it says unsuccessful authorization. I used a visa debit card so the money is 100% out of my account. Not sure what couldn't be authorized. Need some explanation.
Tried to use the promo code "LOVETORONTO" that I received via email that is supposed to guarantee same day delivery. Every time I put in the code it says that I need to select either "rouge express shipping" or "standard ground shipping" even though these were already pre selected for me. What's going on?
I love Sephora products. In fact I am obsessed and spend tons of money on their website (as it is more convenient for me with my job/ home life). I continuously have issues with making purchases on their website. Yesterday I placed a large order. Since I have been having so many issues lately I am now aware they NEVER send an email to update you that your order has been cancelled. You have to go into your actual account yourself to figure out that an order "unauthorized" . I replaced the order multiple times using different payment methods and ALL came back unauthorized (and I am well aware all of my payment methods are good to go). Has anyone else had a similar experience? I have contacted customer support with this issue and others in the past . They are slow to respond and are not helpful at all. This is SOOOO frustrating and I really wish Sephora would elevate their customer service standards. I love their products and their rewards system. If I didn't love these aspects of Sephora I would surly take my business elsewhere. Is calling more helpful? Are there any ways to make this process easier?
My order says Unsuccessful Authorisation although I've received an order confirmation email. I have yet to receive an email saying my order is canceled and the money has been taken out of my account. Please help!!
I have heard several people now mention that Sephora stores will no longer accept returns from them for "too many returns". I have scoured the website and my receipts to see if there is anything that indicates that there is a limit to the number of returns a person has but to no avail. What exactly is Sephora's return policy regarding the number of returns a person can do? I know for one, I get a lot of gifts from people from Sephora and I do return some of them because they are not what I want (mostly unused) and I do return some items I've bought that just don't work for me. One reason I like shopping at Sephora is the return policy but if they are going to limit the number of returns, that would be nice to know and it should be clear on their website what the policy is. Thanks!
I've been waiting for a shipping confirmation for a few days and nothing. So I log in on here and find out that my order was cancelled??? I didn't even get an email explaining or letting me know anything!? Can someone please let me know what is going on?? I used my points and a gift card. The money was still taken out of my account. This wasn't a cheap order either.
Hi, I have a VIB card that I use in store. I have 900 points on it (I was just in the store today and they told me! I have the silver card too) But when I tried to actually log on online, it says that I don't have any points, so what's up with that? :/ How do I link them? I tried my different emails to see if my card is linked to a different email, but they aren't recognized.
I'm new to the Beauty Insider program but I've already spent over $80 at a store (through JCPenny), so I was wondering if I would be able to recieve points for a purchase made before I joined the Beauty Insider program, if I still have the receipt? Thank you!
Hi, I just got my order cancelled twice this week. 1st one got cancelled, i reordered and it went thru, then realized i forgot to order a few things and decided to order again. But the second one didnt come thru and got cancelled again. Why? Im new to Sephora and its my first time ordering online. Im a bit disappointed at how this is happening. Its a bit frustrating when you want a good shopping experience and u end up with bad service. I made 2 purchases today with more than 100$ on each order and the last one was cancelled. Can you please give me a bit more of information as to why this is happening? Thank you so much.
I joined the Beauty Insider program in March and recently reached 360 points and went to a Sephora store to pick up a VIB card. However, I was told by the worker there that I needed over a 100 points more to reach VIB status. I thought you needed 350 to reach VIB? Any clarification would help, thanks!
I ordered last May 26 and got order confirmation and it successfully took money from my debit card. I was waiting for the shipping confirmation but it never arrived so I decided to check my Sephora account to find out that my order got cancelled due to unsuccessful authorization. The sad pard here is that my order includes limited edition palette that is now out of stock. Is there a way to resolve this? I also contacted my bank to ask if the problem was from them. I recently got a successful order using the same debit card and same shipping address so this is really puzzling to me. Please help.
I placed an order online the other day and unlocked VIB Rouge but when I got my package today it didnt have my card in it. I was wonder what I have to do to get my card. Can it be sent to me in the mail or will I have to go to an actual Sephora store to get it?
I just received order # yesterday and opened last night. The order includes KORRES Magic Light Contouring Blush Duo
ITEM 1834860. This item should have 2 blushes since it is a set and it is also stated a duo on its name.However, I only receive one blush whose name is Mykonos. In addition, Korres item is placed inside a plastic clear bag and It is teared off when I got the package. So, I thought maybe I misunderstand the item at first then, I googled and found out there should be 2 blushes. The photo is presented on sephora website which also has 2 blushes.
The question here is : Does the Korres item has one blush or two blushes? If it has two blushes, how can I get the other one since it was on sale and is out of stock ? If it only has one, please inform me.