My BeautyTalk Profile
Who's Online / 1,283 users
  • joybodoi
  • kenny
  • jeditrainee
  • yazmin
  • Mariahk83
  • jenpred
  • fatimamummy
  • xsunflowers
  • sweetheartfrost
  • Charlyxo
Customer Service
Showing results for 
Search instead for 
Do you mean 
fatimamummy
When are the holiday sets going to be available in canadian stores?
I have not checked the store availability of all the holiday sets but UD vice3 and Too Faced sets are not showing to be available in canadian stores....WHEN are we going to have them here in stores. I don't feel comfortable ordering the products online for which I need to check the shades. Can a MOD check it for us Canadians.
see post
fatimamummy
HALL OF FAMER fatimamummy / HALL OF FAMER HALL OF FAMER / replied
OK ,thanks Laura see post
sobejeweled
Birthday link
Hi, got a free birthday gift if I order and have one ready to go but the link isn't working?  Can you resend or tell me what I can do here? Thank you. Roxie
see post
sobejeweled
SCENE QUEEN sobejeweled / SCENE QUEEN SCENE QUEEN / replied
Called, Got it, thank you! see post
AmyC
Am I the only one that seems to get the promo code emails RIGHT AFTER I place a big order?
So this morning, the Tarte Blush palette came out and added it to my cart. $178 order placed. About an hour later received RougeHair promo email. Said nothing could be done. Had to place another order. Did so. Got a Sephora box today damaged as well. I guess today just isn't my day. Shouldn't they be able to cancel orders if they haven't shipped yet, it was within an hour....
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AmyC, I understand your frustration! Unfortunately we are not able to modify orders once they are placed.  (We keep asking them to state this somewhere on our websi... see post
IAmLadyLiterary
Lip Tar came without Brush :(
I was hoping a mod might be able to help me out.  I just received my Sephora order today and when I opened it up I realized that my OCC Pagan Lip Tar is without it's handy little brush.  Lip Tars are pretty much impossible to apply without a brush.    If a mod can help me out I would really appreciate it!     Thanks!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi IAmLadyLiterary, Sorry to hear that! I'll send you a message to help. :) -Laura see post
Gee19
Can I use my beauty insider card online? If so, how?
I want to use my beauty insider card to make a purchase online but I don't see where to do so. Also, if I can use it online, will I be able to get the rewards too?
see post
Gee19
Gee19 / NEWCOMER / replied
Thank you :) see post
wanderlust93
How do I delete product reviews?
Hi, I changed my mind on some product reviews and I was wondering if there is a way I can delete them? I use my reviews as reference for repurchases  sometimes and I don't want to see reviews on products I no longer like. Thanks in advance
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wanderlust93, Only the moderators can remove product reviews. I'll send you a message to get your info. :) -Laura   see post
BB541
Points have a lower balance...AFTER my shopping trip!
I had over 3600 points this morning...I spent close to $100 today at Sephora - didn't buy a point perk, and have less than 3600 points now. Does anyone know how that could happen?   Also, is the only way I can accurately track my points, to manually calculate per order what I should have?  I cannot find online where the points are noted, other than the overall tally at the top of the page.  I have kept every receipt since 2008 so counting would be time consuming, but possible...I'd rather not though!   Thanks for your help!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BB541, It looks like you returned several items during your shopping trip as well. Returning items deducts the points for those items from your beauty bank.  I'll s... see post
karinavb
Beauty insider points
Hello! I've been a Beauty Insider for quite some time now and I have always used my beauty insider card towards in-store purchases. However, I recently made an online account but my reward point balance shows up as zero. I know I have many  points accumulated on my card and I would really like to use them online. May someone please help me with this? I'd greatly appreciate it!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi karinavb, I'll send you a message to help. :) -Laura see post
joannemarie91
Beauty Insider card is not linked to my online account?
I had an online account and then I went to the store a few days ago and got my Beauty Insider card. When I logged in my account today, the points from my in-store purchase were not registered, and I'm sure I provided the same email address. Is there any way to fix this?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi joannemarie, I'll send you a message to help. :) -Laura   see post
kbmatthews
Missing Samples?
So I got one of my orders today, and all the samples (including the one that needed a code) was missing. It clearly shows on my packing slip I was supposed to get them with this order. Anyone else have this happen?    I figure my best bet is to contact customer service, but I'll be bummed if I don't get the deluxe sample since its OOS now. 
see post
BB541
BEAUTY WHIZ BB541 / BEAUTY WHIZ BEAUTY WHIZ / replied
Most of you are getting better responses with customer service than I did!  I got a "sorry we can't do anything about missing samples" for most of mine (they did send me... see post
vhenry
Is it me or is Kat Von D's eyeliner being pulled of the shelves???
I've went to 5 different stores in NYC for ink liner eyeliner (not tattoo liner)   this one is so much better than the tattoo liner, it had a gel finish, sturdier tip and helps me make cleaner lines.   tattoo liner is flimsy now that ive gotten ahold of ink liner.    why are they taking it off the shelves???
see post
vhenry
SPECIAL GUEST vhenry / SPECIAL GUEST SPECIAL GUEST / replied
hi, melissa!   thanks for helping me understand   'preciate it! :) see post
KendraKendra
Double charge
Issues with sephora's billing software, double pending charges. Called customer service and I was blamed (so rude and also wrong). I'm so sick of issues like this. Fed up with sephora.
see post
KendraKendra
BEAUTY WHIZ KendraKendra / BEAUTY WHIZ BEAUTY WHIZ / replied
She was clear on why they were there. There was just nothing she could for me. Pending authorizations freeze money in accounts for up to a week or more. I find this an u... see post
lauralls
VIP 10% Coupon
Hello,   I recently was I was in a store and purchased a hair dryer and some make up.  I thought I used my 10% VIP welcome discount code. I noticed yesterday that it was not applied in the store. Is there a way that it can be applied now or a credit applied somehow here?  I do not want to go back to the store and deal with it there.  Please let me know.   Thank you very much.
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lauralls! I'm sorry to hear that! Unfortunately, if the purchase was made in-store, they will need to handle it there.  They should be able to easily help you if the ... see post
Brigeyboo
plz halp.
I have a Beauty Insider card but the site kept telling me that none of my emails were linked to it (though I'm fairly certain that I just logged in with one the other night) Had to make this new account. PLZ HELP, you lovely people!
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Brigeyboo, I am sending you a private message to help.    Cheers!  Kevin  see post
VJ2014
Sephora Sample Policy Changed?
Hi, so I purchased about $200 during the past week in the Sephora store that I usually went to. The staffs were courteous and responsive, and quite proactive. I used some points to exchange for samples after the purchase, I can't help but notice that all samples I received are only half-full. The half-full samples are as below:   Lancome  Advanced GÉNIFIQUE Youth Activating Concentrate : 100 points, HALF-FULL. I exchanged for this twice, and noticed both bottles are only half-full.   LIVING PROOF Instant Texture Mist deluxe sample (a girl at the cashier offered to give me for a try): HALF-FULL.   Tom Ford perfumes samples: HALF-FULL. I asked for two Tom Ford perfumes samples, and the staff was quite courteous and filled two sample bottles immediately. They are half-full.   I was wondering whether this is the new sample policy of Sephora? Thanks!    
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi VJ2014! There hasn't been a change in the policy.  It can be normal for some of our samples to not be filled all the way so they do not leak as much.  (As we all know... see post
Chickibum
No more ebates for Canadians?
I noticed someone on Facebook post about Sephora no longer being on ebates.ca, I checked as I wanted to place an order too,  and there really is no sephora on there anymore.  It was 8% just the other day,  what's going on? 
see post
Jaimie1234
SIGHTSEER Jaimie1234 / SIGHTSEER SIGHTSEER / replied
I totally agree - this is ridiculous.   see post
hthranng
Wrong product purchased!
Hi everyone!    Okay so I went to my nearest Sephora today which is an hour away! They had a Lancome special at the store today and I figured to have them put on one of their new foundations, Nude Miracle. I told the girl I loved it and would like to purchase it. So she got my shade and I proceeded to check out. I got home and wanted to read up online about it more and noticed she gave me the wrong foundation! she gave me the Teint Idole ultra 24H. So my question to you is, Do I have to return it to the actual Sephora store where I got it or could I possibly return it to my JC Penny Sephora (If they have it?)  I would hate to drive a hour away to return it!! What should I do?! 
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hthranng,   Oh no! I'm sorry that she gave you the incorrect foundation. You can exchange it to your local Sephora Inside JCPenney location. Make sure to bring yo... see post
bertina
Hourglass Ambient Blush Palette
Is the Hourglass Ambient Blush Palette gone for VIB Rouge members? It will not let me add it to my cart. The add to basket button is grayed out.
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bertina,    The Hourglass Ambient Lighting Blush Palette is currently out of stock. I am trying to find out more specific information on when it will become... see post
funnygirl62
product availablity
will the hourglass ambient lighting blush palette become available to anyone besides the the vib rouge members?  if it will when should I start looking for it?  it is a horrible tease to show something so wonderful and not let me buy it
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
It should be available for everyone sometime in Oct! Thanks for your patience. see post
lemonbars
BI card/online account - how to sync?
Hi there! I am having trouble linking my new online account to my BI card. Can someone message me please?
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lemonbars,   I will send you a message now to link your accounts together! see post
gingerblack
Mods! Charged for "free" Nude face wash
I messaged Candance, but I need this resolved asap. My roommate accepted the Nude face wash that was sent out and UPS charged him 36$! I would like a refund because there is no way I would have wanted this "free" product if it was actually going to cost 36$. Really upset about this.
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi gingerblack,   We have reached out to our team that handles this. We will be in touch with you as soon and we have more information. see post
1337minx
I bought stuff instore, but forgot to show my BI card... can I still get my points?
I'd really like to benefit from the points and still have my receipt... is it possible?   Also could I get a new card sent out to me? Mine went through machine and dryer and is a bit wonky now.    Thanks!
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi 1337minx,    I will send you a private message to assist you further! Check your inbox in a few minutes. see post
ydnam
Split payment ?
Can I pay for my order with a gift card and put the balance on my credit card?
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ydnam!   Yes, you can definitely use a Sephora gift card for part of your order and pay for the remainder of the order with a credit card. see post
sangriana
UD feminine palette arrived bumped
I recently received the UD feminine palette that was on sale, and found the case bumped like this. The shadows are still intact, but packaging is very important to me when it comes to palettes! Is there a way to fix the bumps? I really wish the palettes in the sales section were better quality.
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I'm sorry your palette arrived in that condition! I am sending you a private message to help.    Regards,  Kevin  see post
bekahkst
Redeem Points From Past Purchase
I was at a store, but didn't have a card with me to give during checkout. Still have the receipt, but I'd like to redeem the points.   Much thanks! 
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Bekahkst! I can help with that. I am sending you a private message with more details.    Cheers!  Kevin  see post
josefer
order
I have a question regarding a damaged order could someone from CS get back to me?Thanks
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Josefer! It looks like we already have some customer service reps assisting you. They will get in touch with you shortly if you still have questions regarding your or... see post
GREENTANGERINE
I keep getting unsuccessful authorization. What's going on?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Greentangerine, I am sending you a private message to help.    Cheers!  Kevin  see post
Jcperkns
Missing samples from shipment
Hi, I just received my online order and all the samples were missing! The main reason I shop online versus in store is so I can try out new products. And my last order was missing an actual item I purchased. Is this becoming an issue or did I just get unlucky both times?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jcperkns! Sorry to hear that! I am sending you a private message to help.    Cheers!  Kevin  see post
ShannonLR
How can I connect my VIB card to my account?
I'm having trouble connecting my VIB card to my online Sephora account. I want to access my points but it is my first time ordering online. Help!!   S
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ShannonLR! I can help with that. I am sending you a private message with more info.  Cheers!  Kevin  see post
Jiheery
how to deactivate one of my account
How do I deactivate one of my accounts? I created one online and without knowing created a seconded in stores. I only use one of my accounts and don't want both of them.
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jiheery! No worries at all! I can help fix your accounts for you. I am sending a private message with more details.    Cheers!  Kevin  see post