Sorry to post this here but I can't seem to get a response otherwise. I tried a message via FB and got no response there either so I'm assuming the PM part of the system is a big glitch. I tried to PM DianaBT about an issue and got a big red notice saying Dianabt doesn't have private messages enabled. I tried to contact her via her page, via an old email to me & via a post she made a few hours ago. None worked I think this is an error as she is a mod. I'm just trying to let someone know there is an issue. Thanks to whichever of the mods sees this & let's Diana know there is an issue.
I have a post that had links and I had deleted all the pictures attacked when I was posting. After I clicked post, there were pictures included anyway and I really want to remove the pictures from the post. How do I do that? Thanks!
I received most of my VIB order today. I ordered 2 of #1651082 Advanced Brightening Deluxe Wild Rose Trio, but there is only 1 in the box. Please send the second as soon as possible? I also have to say that the packing job wasn't great. The #1648955 Nudestix Giltylove Holiday Kit was open and the components tossed around in the shipping box. Perhaps it could have been wrapped to avoid damage? I paid $55.00 (CDN) for it, and I expected better care, although I realise it has been a very hectic order period for Sephora. Thanks.
I'm very disappointed. I've ordered a couple of products on October 31th. Now it's November 23th and the order is still not dispached. I've contacted the customer support about 4 times and they are not able to tell me where my parcel is or when it will arrive in Germany. They are also not able to cancel the order and refund it. I think I don't have to say that the order is also paid since 3 weeks. Sorry this behavior is poor :-( I don't know what else I could do. Iris
I just got the Smashbox 500 Pt Perk and I hate it. The lipstick is too bright for me, the eyeshadows are too light, and the primer is barley enough for one application. Can I return this for 500 points back, since it is a lot of points and I spent 500 to even get it?
Hi, I am trying to place an order with you guys and I am having some difficulty doing so. I am an American living in Japan. So my items would be shipped to Japan. I am trying to order 9 things and like 5 of my things say “item can’t ship to your address” I am really unsure about this, because I am not shipping hazardous goods like perfume or alcohol/spray bottles. If it helps at all, I am trying to order: 1 Urban Decay Naked palette (the original one) 1 Nars eyeliner 1 Nars lipstick in Cruising 1 Urban Decay lipstick in Naked 1 Urban Decay lipstick in Fiend 1 Too Faced Lipstick in Spice Spice baby These are the items that won’t go thru. The Bite Lipstick in Pepper says it’s okay and will ship just fine and the Too Faced Chocolate Bar palette will go through too and the holiday bag. I really hope you guys can help me. This is a small little Christmas order for myself, have been sort of waiting all year to order this. And will be my first 2 palettes ever. So I’d really like to receive these things. Can anyone help me? If it helps, I already have every thing in my shopping cart and all my shipping info and payment info is already on my Sephora page. Please help me someone. : )
When I log into my account it says IM a VIB, but I haven't received any Sephora emails besides the ones to confirm an order in months, I check my spam folder and added sephora to my contacts but nothing. I made a new email address and changed my account to the new one and still nothing I haven't gotten any emails letting me know IM a VIB or promos or anything. Is there anyway I can find out about VIB offers and promos so I don't miss out?
"Unfortunately, as one or more of your items was out of stock, we had to cancel you order. We will be replacing your order soon if able...The new order will be shipped express shipping at no additional charge to you." Before I got this email, I reordered everything after it was cancelled. Does this mean I'm going to be charged twice if they do replace my order? I'm hoping they don't replace it but if they do, how can I cancel it?
I placed on order on November 14th, and received a shipping notice a week later. However, whenever I check my order status online, it still says in progress? I am a VIB Rogue, and I know you guys have had an influx of orders but I would expect that when I get a shipping notice that there is a tracking number. And that the order would not take more than a week to arrive since I live just outside of the Toronto area.
Hello, I know there has been an influx of orders and I completely understand. I only write because it's coming a bit down to the wire for me. I placed a several part order on November 16th. All of the packages but one have been shipped and have arrived, so thank you for that! My concern is that my one remaining order hasn't even shipped yet, despite the last Customer Service email I received stating it would be delivered by Monday, the 24th. I leave my apartment for a week on Tuesday the 25th, and I really don't want to leave it on my doorstep to be rained upon or stolen. Can you post or PM me with a shipping update? Thank you!
I just placed an order minutes ago and accidentally had the wrong address on there. I thought I had changed it, but that was the billing address. I want to know if it is possible to change the address at this point??
I hate to say this, but I am really disappointed again. I am a VIB Rouge member which means that I can get free shipping every order. I could have separate all my orders and get three samples each time. Since I got quite a lot of products during the sale, I could have got a lot of samples. However, I was being quite eco-friendly and I ordered several of my products in one order. And what happened to me is that I got no sample in that box at all. Even though, I selected those samples and they are printed on my receipt. I hope this get solved and I can get a reasonable answer for why this is happening to me. Since I do receive another package right after this one and there are samples in that box, which means none of the sample were out of stock when Sephora people boxing this one for me.
I do hate to complain about something so minor as free samples, but if I didn't want to try them, I wouldn't order them, would I? This isn't about missing out on -a- sample (like my previous order) my latest order had -no- samples whatsoever. I'm really disappointed. Again. I don't always buy from samples, but it's a way to find new products and I was looking forward to trying all three of them. Substitutions I understand. A complete absence, nope. =(
My order was scheduled to arrive yesterday and marked as delivered at 1:43PM, but when I got home at 4:30 it was nowhere to be found. I checked with neighbors and on the other porches. I'm afraid it was stolen. I've never had an issue with deliveries before. The package was my birthday gift, several other items, and an item I purchaed with 500 beauty insider points. What if the package was stolen and UPS denies the claim? Will I get my items and the special gifts? I don't even want a refund I just want the product.
Hi, I placed an online order on Tuesday morning (11/18/14) and selected 1 day shipping. The order just shipped this morning (Friday 11/21/14) and I want a refund of the shipping fees I paid since it's now going to arrive outside the promised 2 to 3 business days total delivery time frame. Can someone assist me? Thanks
Has anyone dealt with an unreceived package before? How long does it take them to investigate and resend the package? It's been 24 hours since I've called and filed a claim but have not received any update or email notification.This has got to be the longest time I've waited for a package to come from Sephora
Does anyone know when the $20 off $50 Cards go out? I didn't receive my catalog or email for the 20% off sale so I want to make sure I get this card and if I don't get it in the mail is it automatically on my VIB card?
I have the same issue as most of the people posting, my order wont be on time (because of them taking forever to process) and I'm leaving the country for a month. I tried to cancel and they said they will reply to me within 24-48 hours just to let me know if my order was cancelled or not! Awful customer service! If you promise to ship in 1-2 business days DO IT!! STOP MISLEADING CUSTOMERS!!!!