Sephora website is buggy! Unable to view orders or checkout, I am using chrome browser. This problem seems to persist almost 10 days now. I placed a phone order as I could not checkout past week but even that is not delivered. Is anyone else have this trouble with online SEPHORA? It repeatedly asks me to enter username/pwd but does not take me to product purchase history nor allows me to place new orders. Can someone say when the website will become decent to place orders and view existing orders/order history?
I bought an item in a store, and i didn't have the Beauty Insider card with me but my number was taken as an alternative. I realized later that i had not received the points for the purchase. Is there a way i can get the points now?
Hello, I recently placed an order and when I went back to the page to check the progress I discovered that my order was cancelled and the reason stated was "Unsuccessful Authorization". I don't know what this means and I am unsure of what to do now as I know my payment method was valid. Help ?
Hi all, I finally, FINALLY found a sunscreen that doesn't completely break me out, and now it's shown as not available to the US. I really don't understand what happened, it was available not that long ago, and to top it off, there's a set that contains a smaller version of this product that is available. Anyone knows what's up with that? I'd hate to start looking for a new product... Thanks!
Hello~ I placed an order which turned out to be canceled shortly after with the following text STATUS: Unsuccessful Authorization (but without notification). I had gotten a confirmation, but since I didn't get a payment confirmation I thought it might have been because of that. So I tried again with an order and got my order confirmation ánd payment confirmation. Yet when I returned to the website later I had gotten the same status update! What do I do? Cheers~
The day i odered my package was 03/16/17 and it said it would be here on 03/17/17, and I can't even track my order because there are no updates available on where my package is. It keeps saying the delivery date is whatever current date, yet keeps pushing it back. Is my package lost or what? I emailed customer service a couple days ago and they said it was at the post office but yet I check and nothing was there. Someone please help i spent about 60$ and i don't want to waste 60$ plus GST
Hello! Recently I posted a review On the Living Proof Restore Perfecting Spray and I forgot to disclose that I received the product complimentary for testing purposes from influenster and I was wondering if there was any way to modify the post or have it deleted so I could repost the review. Thank you for your time!
Hi there, Today I made an order amount $226 through Paypal, but until now I havent received any confirmation order from Sephora regarding my order. Yet, my credit card that I linked to Paypal been charged already. The status on my Paypal as follow " This is a temporary authorization to make sure your payment method will cover the payment. Your payment method will be charged when Sephora USA Inc completes your order". I thought when I choose Paypal as method payment, Sephora send me confirmation order right away. Please help, TIA
I placed an order on Saturday March 18th and when checking the tracking system it says it is in transit to Winnipeg. I live in Ontario 3 hours away from the shipping warehouse in Mississauga. I normally have all my orders delivered in one or two days so I found it strange it has been going on 4 days so that is when I checked the tracking system. Is there a way for someone to track it down and either make a claim to Canada post or for me either to recieve a new shipment? Earlier this month I had my package delivered to someone else's community mailbox. I don't know what the issue is but it is but it is frustrating disappointing having to deal with more than one shipping issue in a short amount of time
Hello. I purchased a few items March 6th and added the birthday gift to the order. When I got my package, it was not inside but I didn't notice until now. I went to make a purchase and realized I already redeemed it, but did not get it. how can I resolve this? I am a VIB Rouge and spend a lot at Sephora annually and was looking forward to this perk for months. Please advise!
I placed an order on the 17th and My tracking info says it was delivered today 3/22/17 at 4:37 PM but we can't find it anywhere. The tracking info says it was left on the porch. The mail was brought in the house but no one saw the package either. My Order total was about $68 before tax.
I'm not exactly sure if I'm posting in the right place, as I'm new to these message boards. I've ordered From Sephora countless times without issue, but this most recent order has an item missing even though it is listed on the slip! It was to be a gift, and is also now sold out, is there any way to simply get a refund for this mistake?
Hi everyone, I am from the Dominican Republic and in order to order on your page I have to use P.O Box so that I can get the item to my house. When I made the order I see that I was chased, if you can explain why I canceled it and if you can help me because my girlfriend needs what I had ordered. Thank you
Hi - i just looked into my account and noticed that i was deducted 500 points twice in December 2016. I know I purchased something using 500 points but i did not purchase 2 items for 500 points. Can someone explain or help me with this? Thank you, Diana
So bummed--I just found out that Sephora stopped carrying the Giorgio Armani Maestro Liquid Summer bronzer, which is my absolute holy grail, and as far as I can remember very highly reviewed. I emailed customer service to make sure it wasn't a system fluke, and they confirmed that they aren't carrying it currently or for the foreseeable future. Nooooooooo!! . Does anyone know why? Is Armani discontinuing this product altogether or something?
I made an order last week and it came today, however although I received the deluxe sample kit that I used a code for, NONE of the three samples I chose came! They're on my order under my account, but the slip in the box didn't list anything except my core products and the deluxe set. Is this a common theme, that people don't receive any of the samples they choose? One of the reasons I like to order online instead of go to a physical store is to try out new products.
Hi, I'm really wondering why I got unsuccessful authorizations several times since I disputed charges on my credit card last year. In fact, I didn't realize that someone used my credit card via my account until last December 8. I talked someone in customer services but they suggested that I should go to Sephora store to buy something. Even the customer service person told me to pay for everything I did not buy. You can check my order history. I never bought men's perfume or even women's. I thought I have been a valued customer for years and this is the first time something like this has happened to me. It is really absurd that you asked me to pay the money for things I did not receive. The total amount is one thousand dollars! This really makes me upset because it is not my fault and my credit card company already completed the investigation several months ago. I can not understand why this problem is still not be solved. I hope you will give me a reasonable answer. Thank you.