Is there any way to add a purchase to my account for beauty insider points after I've made the purchase? I purchased a train case for about $200 online without logging into my account an am only 75 points away from VIB Rogue. Is there anyway I can still add those points?
Hi there, I placed an order last week and got a tracking number for my order but when I click on that link it says that the order cannot be found or that it's the wrong one. Anyway to know what's going on with it? Thanks!
I've spent $292(before taxes) so far this year but it says I need to spend $124 more to become a VIB. I've tried contacting customer service but they haven't replied. This is really bugging me, can someone please help?
I am trying to use my $20 Holiday card online but don't see an option for using it. I know Canadians can't use regular giftcards online, but it was my understanding that the holiday card could be (since an online pin code is provided for this purpose). Is there a place to enter the code that I'm just not seeing?
I used my VIB reward card for a purchase, but will be returning the item (in-store), since it was something that I ended up not liking. Will the $20 amount, be returned to my original gift card/or store credit? I want to use it for another purchase. Thanks for your help!
Well I made 3 orders (all the same order) on Sunday morning (Australian time) and all 3 times, the order was automatically cancelled!? I called up Sephora after the 1st cancellation and the 2nd order was put through over the phone (the kind operator said it was a problem with the promotion code on my first order). The 2nd time I called Sephora the operator initially said the order was not cancelled, then agreed it was cancelled and that it could be a problem with the promo code or an address?? I can see all 3 orders on my profile with a status of "Unsuccessful Authorization" but I can see the authorisations were successful when I check my credit card transactions?! They are all on 9th Dec with a description of "AUTHORISATION ONLY - SEPHORA.COM 877-SEPHORA US" and they are still there?! What is going on I wonder? I have never had this problem before. I am a very disappointed VIB!
I made 2 orders last 12/05/13 and contacted Sephora FB team asking about the tracking information on my orders. I was informed that my orders reached the border facility on 12/09/13. However, I don't see these updates at all when I check on the order status link! Can someone please help me as I'm getting anxious about my orders since I've encountered a disappointing transaction from my previous Sephora order Thank you!!
It seems like quite a number of people have yet to receive their Holiday Rewards card. Well, you can add me to the list, cause I haven't got it yet either. I recently became a VIB, so I should have received a $20 gift card, but after looking through my inbox, spam, and mailbox, I have come up with zilch. Help!
Hello, I forgot to let the cashier know that I was a BI on my last instore visit to sephora and I was wondering if there is anyway I can add those points to my BI account? I still have the receipt with me but I'm not sure if this is possible. Thanks in advance!
I placed an order online and now after being charged, I go back to check my order number and tracking online and it says that the item I've already paid for is permanently out of stock. Will I still get this item?
I used my VIB $20 giftcard to buy the Becca ONE brush but now that I just got it in the mail i regret buying it and would much rather spend that amount on a Bobbi Brown Blush brush. So I was wondering if I went into Sephora to return the BECCA brush will I loose that giftcard along with the brush? If so, I feel like I'd rather just keep the BECCA brush because it was a deal even though I probably wont use it at all. Please advise
So I have 3 Sephora orders that say they were delivered to me today...but they are not here. My roommates have not seen them. There's a package for someone in another apartment in my building on the porch, so I feel like my orders weren't stolen. Our porch is pretty covered too. I tried to contact UPS, but they said to contact Sephora? How would Sephora know anything about this? I'm having a panic attack.
I received an extra item in one of my orders delivered to me. It's a great product and I would be tempted to use it, but that wouldn't be right. How do I make sure it is received by Sephora if I return it, since it is not on my packaging slip, and so there is no record of it?
I just bought around $59 worth of merchandise last night, and when I logged in my account, I found that I have -118 points. I have never returned anything to Sephora, why my Beauty Bank have a negative balance? In addition, there is no order history in my account. This order totally cost me $62.89 from my credit card,but I can not find a order number from my account. What is going on?
Love it. List it. Share it. Tweet us your Loves List for a chance to win one of ten $500 Sephora gift cards.
To enter for a chance to win:
1.) Create a Loves List on Sephora.com of your favorite products (as many as you’d like). Here’s how to make one: http://www.sephora.com/lovelist
2.) Click “Share” and select the Twitter icon to tweet the link to your list to us.
3.) Make sure you @Sephora and include #LovesListGiveaway in your tweet once it populates.
4.) Click “Tweet.” That’s it!
Starting on 12/11/13, all tweets containing @Sephora, #LovesListGiveaway, and the individual’s Loves List link received by 12/24/13 at 11:59 pm PST are eligible to enter for a chance to win! The 10 winners will be selected at random from the pool of eligible entries on 12/26/13.
Need giftspiration? See our brand founders Loves Lists and discover their must-have product picks for holiday!> http://www.sephora.com/lovelist
See official rules below.