Hi I just went to a Sephora and bought multiple items. They were not able to help me make a Beauty Insider account. I later found out I could make an account online. Is there anyway I could get any points for what I bought?
I received my Sephora order in the mail today, and was surprised to open my package and see that none of the samples I had chosen were included, nor were there any other samples. All of the samples I had picked out are still available from the samples section, so I don't understand why they were not shipped with my order.
Yesterday I purchased the Buxom Customizable Eyeshadow Palette (including 6 eyeshadows) for $13. Two of the eyeshadows have been removed from my order as they are out of stock. Will I be able to get the two missing shadows from a store? I am also being charged twice for my order; two charges are showing for this one transaction. The money has been removed from my bank. I called my bank and they stated I needed a code from Sephora in order to remove the charge. I called the Sephora hotline, and recieved zero help from a customer service rep. I also noticed that the Rouge hotline has been removed. I asked to speak to a manager and was told that there wasn't a manager available. I am extremely disappointed in Sephora right now, and this has left a very bitter taste in my mouth about future shopping. I would appreciate some help regarding this, please.
Hey, i got a beuty insider gift card for Christmas a couple years back along with a gift card. I've used the beauty insider card a couple times since then when i've made purchases. Everything was good, but a couple days ago i downloaded the app and it turns out the person who got the beauty insider card for me didn't put the correct email address and it won't let me login, is there anyway i can fix this? i made another account with a different email address so i could log in but I'd really rather not lose the points i've built up.. it's not much but.. yeah hoping for some help!
Hi there! I signed up for sephora play on September 2nd and havn't received anything yet. I also read somewhere that as long as you signed up before the 3rd of the month you will get that months box. Anyone have any experiance regarding this? when i sign it t just says your box is on its way.
I have not been receiving any Sephora promotional emails for a year now... I think I have missed out many great events, sales and deals due to the missing emails and I would really like to see them again in my inbox.
I ordered the too faced holiday pallet and hate it. I want to return it in store. The order Came with a bag of fragrance samples and a eyeshadow stick that came with a 40 dollar purchase. Do I need to bring this also? Also I'm not sure where the receipt is. I can probably find it but if I can't is there any way to look up the purchase?
Hi, I ordered from Sephora two weeks ago and when my items came, none of the three samples were included, although an agent did assist me with that issue. This time around, I just received another order from Sephora and again, none of the three samples were in the order, however they are still listed on the receipt.
Hi! I have two sephora accounts. I was wondering if I could cancel my old account and transfer my points over to my new account? How would I do this? I also have a card full of points (not sure if it's linked to my old account), is it possible to transfer these over as well? I have the card number.
I made an online purchase about a week or so ago and was able to use a special offer to get a Sephora Sample Bag. I received the package today and noticed the Sephora sample bag was not in there with the products I ordered :/ Was really looking forward to having received the bag which would've been convenient as a MUA. Can anyone help??
I got an email today saying I am eligible for a spot in Sephora Play. I've gone through the steps to subscribe multiple times with multiple cards and it does not work. I get an unknown error message. What might the issue be? I would really like to subscribe while I have the chance.
Hi i ordered from sephora last week and my package was suppose to be delivered this past saturday (the 24th at 1:32 pm). But the package wasn't at my front door or mail box or anywhere. I literally looked everywhere i possibly could & asked people on my floor in the apartment complex & nothing. Im concerned, this is my first time ordering from sephora & i didn't get my package even though ups tracking said it was delivered. Im truly upset, please what do i do?