I recently signed up for Beauty Insider at the store and earned about 100 points. I then tried to link my account online with the email I gave the person at the store, but it says I have 0 points. I know I have more points than that but I don't know why it keeps showing up at 0 points when I check online.
Hi, I placed two orders and then realized that I used my old address! They are not shipped by now, so I emailed the customerservice yesterday but got no reply yet. Could someone check my orders? If they are shipped to the wrong address someone else could stole them, because i no longer live there. Thanks! Moira
Hi, I made a purchase in-store in April and it never gave me the points nor does it show up on my account. I gave my email address as per usual so I do not know what happened. Perhaps the lady that checked me out entered it in wrong. I emailed customer service a while back and someone tried to help but they stopped responding and it never got resolved. Sondra
I bought a few things on Sunday, and now--two days later--there's double points for Beauty Insiders. Can I get the double points for those somehow? Would I have to return and buy them again, because apparently you get negative points when you do that. Thanks!
Is it possible to transfer points from one account to another? One account is rather dormant but has points from a few purchases and I wanted to see if I could transfer them to my main account for the rewards Extraordinary Rewards on Aug 10th.
Hi there, I purchased a 30 pack of those peels. I know this sounds convenient but as I reached in to grab one of the peels, I noticed something funny with the packaging that immediately worried me. It looks as if the peel has leaked out of the packaging (unopened). I'm attaching a photo, and I'm hoping something can be done to resolve this online as I don't live too close to a sephora. I believe my shipment was defective, and would appreciate some sort of refund or action to be taken. Thanks so much
Does three day shipping start from when you get the email that your order was shipped? I ordered on Saturday and got my shipped email on Sunday. My tracking says that it will be derived on Thursday. So even if it was shipped Monday, it should be Wednesday right? This happened once before (the only other time I ordered online), but I thought it was delayed because of a holiday. The Sephora employee that placed my order on the last transaction had told me latest would be Wed., and it came Thursday as well, even though my shipped email came Sunday. If this is always the case, it should say 4 day shipping rather than three.
I don't think it's unreasonable to expect that there should be a way to cancel an order, and even when I call to get a reason why I can't cancel an order instead of just "We can't cancel an order.". It's 2015. Almost any major website allows cancelation of orders. At the very minimum I just wanted to switch the card I put the transaction on, and that wasn't even allowed. For a large purchase, that's just insane.
Hello! I recently received an email to do a survey for Sephora in exchange for 200 points. I was wondering when these points would be deposited and if they'd be in my account by the huge perk party on Aug. 10th. Thanks!
Is there a specific time the Extraordinary rewards be available on the 10th? Wondering as I live on the West Coast and am worried I'll have a disadvantage. Also, how limited are the rewards for the 1,000 point items?
I attended the VIB event beauty before brunch I purchased some items and was given my Rouge card I received Rogue status in July through an online order. I do not see my purchases I made or my points . It does show I received my card. Please help .
I'm sure plenty of people have asked this, but can I return a product I bought in-store by shipping it? I just don't have the time to get to the nearest store and I don't want to miss out on my return period
Used the NARSVIB GWP code that got emailed out on 7/30. Received my order today but got a replacement sample instead? Was the NARS VIB set out of stock already? I literally placed an order right when I received the email... And I can't use the code again since it's a VIB-only reward - it says that I have already redeemed it.
Ive never had any problems with any of my online orders or instore experiences. However, today I received my most recent online order only to find that an item was missing. Please help! Sephora on twitter responded to me fast. I'm just hoping this can be resolved asap as I really need thsi product before going on a trip soon and need time just in case I need to exchange for color matching reasons. The nearest sephora from is a little out of my way for me.
Hi there! I placed 2 orders today and though my latest order's points aren't showing up yet (I know that can happen), the points I got for my earlier order are incorrect. It seems that it's only giving me 3x the points, instead of 4x the points (I'm VIB Rouge, have been for a while). For example 316 x 4 = 1264, but it's only giving me 948 (316 x 3) Is there a way to correct this? Thanks!