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Returning an item
Hi! I recently purchased a Smash box primer and I only used it once. I do not like, would it be possible to return this item? Thank you. 
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SPECIAL GUEST cortes27 / SPECIAL GUEST SPECIAL GUEST / replied
I purchased it online.  see post
Points?
Hi I just went to a Sephora and bought multiple items. They were not able to help me make a Beauty Insider account. I later found out I could make an account online. Is there anyway I could get any points for what I bought?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lolacolors,   I would be happy to assist you with this. I'm going to send you a private message. Please check your inbox when you have a sec. Thanks!   Best, ... see post
How do I connect or sync my VIB card to my online account so that my points appear online?
I want my points on my sephora VIB card to appear and sync with my account online but am unsure how to do that??
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi k4ferg,    I would be happy to assist you with this. I'm going to send you a private message. Please check your inbox when you have a moment. Thanks!   Best, ... see post
My beauty insider points are not updating?
Hey, I've been shopping at Sephora Canada multiple times but my points don't seem to increase? I have waiting for days for it to update yet still no luck. Any help please? 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Adinaxox,   I' will send you a PM shortly to help with this! see post
Order Recieved and No Samples
I received my Sephora order in the mail today, and was surprised to open my package and see that none of the samples I had chosen were included, nor were there any other samples. All of the samples I had picked out are still available from the samples section, so I don't understand why they were not shipped with my order.
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NatalieeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi morganashleyl!   I'll send you a PM now so I can take a look into this for you! see post
Hi ! My Order is Unsuccessful Authorization. Can someone please help me out?
Do i need to reorder or anything i would do ? Thanks
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ches131,   I'm happy to look into this for you and will PM you soon with more info. see post
Transferring points from one account to another
I accidentally used the wrong Sephora account when I made a large purchase, so is there any way to get the points transferred to another account? Thanks
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cohlin,   I'll PM you shortly for more info and to help with this! see post
Unsuccessful Authorization
Hi there, i checked the order status today and it shows " Unsuccessful Authorization". Can somebody tell me what's going on there and how to do with it ?
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NatalieeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
No problem! If you look under your "Beauty Insider" profile picture on the home page of Beauty Talk, there's a little Envelope icon. If you click that, you'll be able to... see post
Missing Items from Order
Yesterday I purchased the Buxom Customizable Eyeshadow Palette (including 6 eyeshadows) for $13. Two of the eyeshadows have been removed from my order as they are out of stock. Will I be able to get the two missing shadows from a store? I am also being charged twice for my order; two charges are showing for this one transaction. The money has been removed from my bank. I called my bank and they stated I needed a code from Sephora in order to remove the charge. I called the Sephora hotline, and recieved zero help from a customer service rep. I also noticed that the Rouge hotline has been removed. I asked to speak to a manager and was told that there wasn't a manager available.   I am extremely disappointed in Sephora right now, and this has left a very bitter taste in my mouth about future shopping. I would appreciate some help regarding this, please.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cgal23, I'm so sorry to hear about your experiences. I will look into this for you and send you a message to help. see post
Help
Hey, i got a beuty insider gift card for Christmas a couple years back along with a gift card. I've used the beauty insider card a couple times since then when i've made purchases. Everything was good, but a couple days ago i downloaded the app and it turns out the person who got the beauty insider card for me didn't put the correct email address and it won't let me login, is there anyway i can fix this? i made another account with a different email address so i could log in but I'd really rather not lose the points i've built up.. it's not much but.. yeah hoping for some help!
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Megs98,   I can help you with this! I'll send you a PM soon.  see post
hello, I have an account but I recently lost my beaty insider card. Can I get another one delivered to me?
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cristi08,   We are unable to ship new BI cards to clients, however please feel free to pick up a new one during your next store visit!  see post
Linking Card to Account have
Hi, I have a card that just reached VIB level that I use in person in stores but I was wondering if there's a way to link it to my online account?
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jsul33,   I can help you with this and I'll send you a PM soon. (:  see post
Sephora Play Question
Hi there!  I signed up for sephora play on September 2nd and havn't received anything yet.  I also read somewhere that as long as you signed up before the 3rd of the month you will get that months box.  Anyone have any experiance regarding this?  when i sign it t just says your box is on its way.
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi madeup2day,   Sorry for the confusion! You will receive your first box in October. I hope you love it! see post
Redeeming Points from Receipt
I recently purchased a few items in store and didn't get to show my card.  Is there a way I can redeem points from my receipt?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi iriskasun,   Marieke is currently out of the office but I will send you a PM to help now.   Always, Danee see post
Missing Sephora Emails for a Year Now :(
I have not been receiving any Sephora promotional emails for a year now... I think I have missed out many great events, sales and deals due to the missing emails and I would really like to see them again in my inbox.  
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RW89,   I'll be happy to check on this for you and will PM you shortly with more info. see post
Returning item but got a free gift with 40 dollar purchase?
I ordered the too faced holiday pallet and hate it. I want to return it in store. The order Came with a bag of fragrance samples and a eyeshadow stick that came with a 40 dollar purchase. Do I need to bring this also?   Also I'm not sure where the receipt is. I can probably find it but if I can't is there any way to look up the purchase?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi zombiegotmeh,   Sorry that palette isn't working out for you! You're welcome to keep the freebies you received with your order, no need to return them.   Also... see post
Missing samples again
Hi, I ordered from Sephora two weeks ago and when my items came, none of the three samples were included, although an agent did assist me with that issue. This time around, I just received another order from Sephora and again, none of the three samples were in the order, however they are still listed on the receipt.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi qiaosede,   I'm sorry to hear your samples were missing from another order! I would be happy to help out with this! I'm going to send you a PM now :)  see post
HELP!!!
How do I add my Beauty Insider/VIB card to my online account? 
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Y12345,   I can help you with this! I'll send you a PM soon. see post
VBI Account and Points
Just wondering how to set up my Beauty insider card to my online account:?
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rachael95,    I can help you with this! I'll send you a PM soon. (:  see post
Transferring Beauty insider points
Hi! I have two sephora accounts. I was wondering if I could cancel my old account and transfer my points over to my new account? How would I do this? I also have a card full of points (not sure if it's linked to my old account), is it possible to transfer these over as well? I have the card number.
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Khaleesri,   I can help you with this! I'll send you a PM soon. see post
Missing Sephora Gift Bag??? unprofessional, upsetting.
I made an online purchase about a week or so ago and was able to use a special offer to get a Sephora Sample Bag. I received the package today and noticed the Sephora sample bag was not in there with the products I ordered :/ Was really looking forward to having received the bag which would've been convenient as a MUA. Can anyone help??
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Maxamalia,   I'm sorry to hear that you did not receive your Sample Bag. I'll send you a PM soon regarding this!  see post
I also need help linking my beauty insider card with my online account
Can anyone help me with this? My beauty insider card was initially made under my moms birthday but it's basically mine now and I have an online account. Can somebody help me link the two?
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cathy4321,   I can help you with this! I'll send you a PM soon. see post
I also need help linking my Beauty Card that I have had for awhile with my online account I just created when I signed up for Sephora Play!
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LaurenTarp,    I would be happy to assist you with this! I'm going to send you a private message regarding this. Please check your inbox when you have a moment. T... see post
I also need help linking my Beauty Insider card to my online account!
I have a Beauty Insider card and have had one for a while, but have just made an online account. Is there a way that I can link my existing card to my new online account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi petitedragon,   Sure! I'll send you a PM.  see post
Need help linking beauty insider card to my online account.
I need help linking my Beauty insider card to my online account.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Dani000554,   I'll send you a PM to help out with this! see post
online issues
Everytime i go online it shows the wrong amount of points!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Arla9,   Sorry to hear that! Let me take a look into this for you and I'll send you a PM soon. see post
How can i redeem my points using my receipt? HELP!
Lucylulu90 / NEWCOMER / replied
Hi! Will I ever be able to do this? I have tried a million ways. Its getting really frustrating. Am I actually talking to a human here? see post
NARS Blush - Goulue
I recently became VIB rouge.  I got this great nars blush in a color I love.  I tried to purchase it but I am not able to.  Can anyone help me?  
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi g8sushma,    I would be happy to assist you with this. I'm going to send you a private message! Please check your inbox momentarily.    Best, Mali see post
Play by Sephora error
I got an email today saying I am eligible for a spot in Sephora Play. I've gone through the steps to subscribe multiple times with multiple cards and it does not work. I get an unknown error message. What might the issue be? I would really like to subscribe while I have the chance.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jensesh96,   I'm sorry for the difficulty you are having signing up for our PLAY! subscription. I'll look into this for you then send you a PM with more informati... see post
Lost package
Hi i ordered from sephora last week and my package was suppose to be delivered this past saturday (the 24th at 1:32 pm). But the package wasn't at my front door or mail box or anywhere. I literally looked everywhere i possibly could & asked people on my floor in the apartment complex & nothing. Im concerned, this is my first time ordering from sephora & i didn't get my package even though ups tracking said it was delivered. Im truly upset, please what do i do?
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bbsteph,   I'm so sorry to hear that you didn't receive your package! I'm happy to look into this for you and I'll send you a PM soon. see post