I bought three of these Josie Maran Coconut Water Eyeshadows and love them, but I went to use them yesterday and was shocked when I opened all three of them and the sponge tip applicator in all of them had completely broken off into the shadow and now I am just left with a stick?? I can no longer use them and they weren't cheap. I have never had anything like this happen before, let alone all three at the same time, I'm wondering if the consistency of the product breaks down the applicator bond over time. Anyone else experience this!!?? Any advice??
I used my Epic Rewards $50 reward to purchase Kat von D Monarch Eyeshadow palette a while ago. The palette didn't work out for me and I called about returning it and if I would get my $50 reward back. The person I spoke with on the phone said I would get it back if I mailed in the return, and that I'd have to call to place an order and use the $50 reward when the item was returned. I haven't received email confirmation that it was received. I purchased it 8/25/15 and returned the next day. I haven't received an email return confirmation and am wondering what happened. I'd really like to call and place an order using the $50 reward. Any help would be super, thanks.
I've tried playing the Beauty Shake-Up game twice and both times was given an error message saying something went wrong. Since we're only allowed one play a day I've been unable to try it again. This has happened on two separate devices. I haven't received any codes to my email either. Any idea what might be causing this?
I recently had a problem where account was not connected to my card but i got that fixed. I think I was given a new account, i had to change my password and nickname. Is someone using the same card/account as me? There are purchases from 2014, I just got my card last week! 10/7/2015 so that makes no sense. There is also a color match on there that doesn't belong to me. PLZ HELP I wanna order something online but I wont do it if these problem are still going on
Lately, my orders from Sephora are arriving like the pictures enclosed where the entire box looks like it went through a very difficult time/transit. This is very disappointing bc what if I had ordered items like perfume or something which probably would've been destroyed in transit and then I would have to make the trip to my local store to have to explain to them what happened and all the trouble of doing so. This is just very disappointing because who wants to receive packages that arrive like this?? Very disappointing indeed!!
I tried to purchase an item but it kept saying my payment didnt work out and i tried it at least 5 times. When I clicked on my account they deducted my 100 pts that i used and added the 24 points that ive earned from my purchase but it said my purchase didnt go through so im a little confused. Does this mean they charged me or not? Will they charge me 5 times cause i went through the payment process that many times? but the weird thing is the items are still in my basket...
Hey Guys Has anyone had problems accesses BT the last few days?? Everytime ive tried to sign on i got a plain white page with regular fontsaying i dont have authorization to access the webpage..... i was finally able to get on today via a different external link
My order status is unsuccessful authorization. So I checked my bank account and I found out that my purchase is pending. My money has been deducted from my available credit. It says if the merchant doesn't complete the transaction the temporary charges will be removed. What do I have to do?
I placed two orders, one was updated to 'sent to warehouse' within 1-2 hours, the other one has been 'in progress' . Does that mean it is going to be cancelled soon? ( I am wondering because i just realized one of my order placed last month has been cancelled without any notification...)
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I went to Sephora a couple of days ago and purchased about $60 worth of products. The cashier scanned my card and told me my new amount of points, but online my purchase history does not show what I bought, and my points do not reflect what I bought either. Can those points please be added to my account?
I have recently become a VIB in my local store, and wanted to purchase online but it says I am not a VIB it just says I am a beauty insider with no points. I was wondering if there was a way to fix this.
I need to return something that I purchased with the $50 Epic Rewards promo but keep getting different answers from CS online on over the phone. When I contacted CS online this was the response " Merchandise purchased using $50 Epic Rewards promo code cannot be returned in Sephora Retail locatio... " So, per the instructions I contacted the CS via the phone number but they are telling me to return in store, completely the opposite of what the email said. So, which is it? Can I return for exchange in store? I don't want to take it in to the store only to be told that they can't do it or that they can only exchange for the amount after the promo discount (the item was more than $50). The item is unused by the way. Thank you
I would like some assistance please. On 9/15/15 I tried to order a holiday makeup kit, however the online ordering system kept looping me back to the submit order page. No error message. Nothing appeared out of place, I was just looped back to that page. I tried the same thing three more times, on the fourth attempt, Sephora's web page told me there was a problem with my payment information. And then I was alerted via text from my credit card company, that there was a problem with my credit card account. I logged into my cc account, and discovered that I had 3 pending charges - all for the same amount for the order I was trying to place, that was not being accepted by Sephora, and that my remaining available credit was not enough to place a fourth order (hence the error from my 4th attempt to place that order and the subsequent message noting a problem with payment.) As my bad luck would have it, this was also the night the Disney Collection Mirrors became available, and I tried to order those as well, but my cc did not have available funds left as Sephora blocked nearly $200 on my card for orders that they did not accept. On 9/16/15 I called and made a payment to my credit card company so that I could place an order with you. However the Disney Collection Mirrors were sold out. I tried to make a purchase of a different holiday set on 9/17/15 and that order did not go through, and that charge is also still pending on my credit card yet I have no confirmation. I made a test purchase of a small item on 9/19/15 that did not contain any limited edition items, or special holiday collections, and that went through just fine. On 9/19/15 I emailed my credit card company, siting their policy of pending charges to be either posted or removed within 48 hours, and asked them to remove the pending charges as I have no confirmation of those orders. They have not done so. For 7 days Sephora has blocked $191.16 on my credit card without a receipt showing I have successfully placed an order. For 5 days Sephora has blocked an additional $47.52 under the same circumstances. Can someone please assist me with releasing the pending charges on my credit card for $238.68? Further, there is a link on Sephora's home page regarding the California Class Action Settlement. I have tried multiple times to open that link however I receive the following error: "You have entered an invalid EasyClaim address. You must use the project code. For example: http://caa.caaeasyclaim.com (where caa is the project code)" May I please get a working link? I look forward to hearing from you. Thank you.
I've played the "beauty shake-up" game on my computer or iPhone every day for the past 5 days and each time I get a message that "Oops, something went wrong." I'm starting to think that either this game is a gimick and isn't a real thing, or that the software just plain doesn't work. This is all very frustrating! Can someone give me some help with this? I've always loved Sephora, and have never had an issue like this! (which is part of the reason I've loved Sephora so much. Customer Service is at the top of my priorities list when it comes to where I spend my money.) Thanks!!!
Hi, I would really like some step by step advice plz! Okay so I signed up to be a beauty insider online, and i went to the store the next day for first time. I went to the cashier and told her I had a beauty insider account but I just never got the card. All she asked me was for my name and age and gave me a card. I also purchased a lip balm. I went online after I came home to see how many points I earned and "my recent purchases" but the lip balm wasn't there and I received no points. So is my card not connected to my account? How do I get it to be connected to my account?
I placed an order on September and it was derived to my apt on September 30th at 1:40 pm. I was at school that day and I got home late. When I got home nothing was outside. I looked everywhere and even asked my neighbors. They said they did not see anything. I thought that maybe the package was delivered at the office but that was not the case. I am thinking that maybe it was stolen.. I am extremely worried because it's not fair that I at least do not get my money back ... I called Sephora and they said they would ask the UPS and I am just wondering if someone stole my order, will I have to pay the consequences?