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Customer Service
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Customer Support
I've had both an in-store and online account for a while, but whenever I buy anything in-store none of my points show up on the site? I'm pretty sure I've added my insider card to the online account, and I've also just gotten a VIB card, will I need to sync that one with the online account as well or will it be automatic? Than you for your time.
Customer Support
I forgot to use my BI card on my recent purchase. Can I still get my points added to my account?
Customer Support
I just placed two orders. however, when I went to my online banking account it shows that my debit card was charged double for the same order. Total four times for two orders.  Is there something I should do before the transactions aren't pending? Thanks
Customer Support
Now since I know that I can use my $25 gift card towards the makeover, how do I schedule an appointment? Should I just call in? 
Customer Support
I've just had my accounts linked in the last couple of days as I had an instore account and an online account, but now I can't use my original nickname. Also I ordered something online and I can't see it on my profile. I need to be able to track the progress of this. Thanks
Customer Support
I didn't receive the package that I ordered. I check the tracking number, it said delivered. And the wired thing is in the tracking number show it ship to: CHATTANOOGA, TN, US. This is NOT where I'm livening. I livening in  Sun Prairie, WI and my order details say " ship to: Sun Prairie, WI" too. I need help/ explanation.........;( 
Customer Support
Hi there,   I'm just wondering if i can collect points in the same way when shopping in the US (I hold a Canadian VIB card)?   Thanks in advance!
Customer Support
I placed an order on Sunday. I received the shipping confirmation yesterday showing it was begun shipped to the correct address. When I looked at the tracking through UPS today , it showed that my order had already been delivered to another state. My order number is 3060652401. How do I correct this and get my merchandise?
BeautyTalk Support
I love the Tarte Amazonian clay blush but was wondering how the Kat Von D blush compares  in staying power?
Customer Support
Is there any way I can still get the beauty insider points at this point? I still have the receipt with me. It'd be great if I could get the points back online . Thanks
Customer Support
I already sent an e-mail to customer service earlier but I thought I would ask this here too. On Sunday I placed an order that was processed and shipped late Monday. When I tracked the order through UPS it said 5 business days with a delivery date of next Monday. I've tracked it several times today thinking that it was a mistake and will get rescheduled for "early delivery" but so far nothing has changed. Not only am I supposed to get free 3 day shipping as Rouge but my order was also over $50. Why didn't I get the 3 day shipping?
Customer Support
I had purchased a few things in store on the 12th, and every item except for the occ Black Dahlia lip tar showed up on my online account in my purchases. I was just curious as to why that would happen, because its on my printed receipt, just didn't show up on my online account, and I'm wondering if I'm also missing points for that item.
Customer Support
I have someone in California's tracking number. How do I get my orders tracking number? 
Customer Support
I just signed up for a Sephora online account and it shows that I have 0 points. I have a VIB Beauty Insider card with points, but seems there's no way for me to merge my card with my online account. Is there a way to do this?
Customer Support
Hi there, I hit VIB on August 8th. I received a 10% off coupon that says "expires 30 days from V.I.B. qualification date". I have no money to use it now, but I was planning on using it for my birthday, which is September 25th. Is there anyway the coupon can be extended, so I can use it then? Or forfeit my coupon now and receive a new one around my birthday? I didn't know that the coupon expired a month after you hit VIB, or else I would have waited. 
Customer Support
I requested to receive gift satchels with two of my recent orders, but did not receive any gift satchel in either of the two orders. I placed a third order today and chose to receive gift satchel. Can someone help me out with this? Can the three satchels be mailed together with my third order? Thank you.
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Customer Support
Enter for a chance to win the entire Prada Candy fragrance collection featuring the newest edition, Prada Candy Florale! On August 15, one lucky Twitter follower will win this exclusive bundle with six amazing products.   To enter for a chance to win, first make sure you follow @Sephora on Twitter. Between August 14, 12pm PDT and August 15, 12pm PDT, tweet this sentence and fill in the blank: “Hey @Sephora, candy makes me feel _____ #SephoraSweeps”. Fill in the blank with the effect candy has on you. Make sure to include #SephoraSweeps in your tweet. All valid entries received during the sweeps entry period will be eligible to win. The winner will be selected at random from the pool of eligible entries. See official rules below>  
Customer Support
Hello,   I still haven't received my order. I contacted Sephora a few times, and I was told via private message that if I hadn't received my order by the end of 8/18 that I could either have the items reshipped or a refund. I did want the double points and VIBPARTY promo bag, but at this point I would just like to be refunded. Thank you.
Customer Support
I am having issues connecting my card to my online account, where it says I have zero points and still beauty insider status?
Customer Support
Hi,   I placed a order in this afternoon and it should be sent to my friend's home and bring it to me. However, I checked the order online now and the status is "unsuccessful authorization". Does it mean the order has been declined? Looking forward for a quick response so that I can call my friend to any Sephora store and buy products since I need them urgently. Thanks.   Mia
Customer Support
I recently had my Beauty Insider card linked with my online account. All of my in-store purchases showed up online but the points didn't transfer to my online points balance. How do I get my in-store points to link to my online account as well?   Thank you, Rachelle Ancona
Customer Support
there is no purchase in my order history on sephora.com i got no confirmation email but my bank account was charged TWICE sephora.com never told me my order was confirmed it just said try a different card, HELP WHAT DO I DO???
BeautyTalk Support
Is there any way to update our product reviews? I usually wait to review a product to make sure it's thorough, but sometimes a product's efficacy changes or something new comes up with continued use of the product or another factor effects the product.   It doesn't look like there's a way to do it (and you can't add more than one review to an item), but maybe we can have the feature added?   I'm thinking specifically of a self tanner I bought that was ok, but then after spending a lot of time in the gym lately, I've noticed the smell becomes overwhelming and atrocious--really really horrible, like rancid fried chicken or something. People should be warned! lol   Thanks!
Customer Support
I have never seen anyone respond to inquiries regarding help with modifying an online order, other than to say "we are sorry you cannot modify an order once it has been placed..."  Sephora, if this is going to be your canned response, why does your website say the following:   The only time that you can cancel or modify your order is during "Placed" status. Once your order enters the shipping process by being "sent to the warehouse", no further changes can be made. You must call a Customer Service Representative to make any changes to your order when it is in "Placed" status. Click here for Customer Service contact information.   I placed an order and called IMMEDIATELY because I forgot something, and the phone associate didn't even look up my order or obtain my account information to see what the status was, just said no modifications could be made once the order was placed.  Time from 'submit' to talking to customer service was less than 3 minutes.  You shouldn't give your customers hope, if there is none.  You could really turn a lot of negative experiences into non-events if your website simply said what the mods on here and the customer service reps ALWAYS say - which is once your order is placed, no changes can be made. I'd rather see a pop-up window come up where I have to acknowledge that my order cannot be changed once placed - rather than think I have a chance to fix a mistake and be frustrated with the customer service rep for not even checking to see if my order falls into the category your website states would allow for a modification. 
Customer Support
I didn't have my card at the time, and they couldn't find me in their system for some reason. Is it possible to collect points from my receipt? 
Customer Support
Hi all, I recently received my package from Sephora and didn't get any of the 3 free samples I requested. There is a piece of paper attached the package that confirms the 3 free samples are part of the package contents but I did not receive them. Has this happened to anyone else? I'm assuming if they were simply out of stock then the slip wouldn't say it's part of the package contents at all...
Customer Support
I am a Sephora VIB member and want to check my VIB points online however my account shows that I have 0 points. Can anyone help me with this issue? Thanks!!
Customer Support
Hi,   I'm from the UK but go to Sephora when I get to the US. I got a beauty insider card last time I was there but cannot remember the email address I used. Is there anyway to link my card to this account?   Thanks!