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Customer Support
I received my Sephora order in the mail  today but I didn't receive the 3 free samples from Sephora that I selected when I made my purchase. This is the first time I purchased through the Sephora app, and also the first time that I have not received the samples that I selected with my order....
Customer Support
I have many points on my card (and I actually just got upgraded to VIB so I have that card too) but my online account still says I have 0 points. How do I link my cards to my account?
Customer Support
I noticed that all Formula X products are heavily discounted. Is the line being discontinued?   I love Formula X and will miss it at Sephora if it is gone!
Customer Support
I received an email from Sephora telling me to redeem my birthday gift, it is also on the beauty insider offers page, but whenever I click redeem offer, even after adding other things to my basket, it doesnt show up, even if i click checkout. I'm also in the UK right now so I can't ring Sephora's number without it costing a lot. Any help would be appreciated.
Customer Support
   I was not positive if there was a physical magazine that could be sent to my home. I am aware of the email subscription; However, I normally don't look through my emails. Thank you for all your help -Maddie
Customer Support
Yesterday, I went to Sephora to pick up the Anastasia Beverly Hills Modern Renaissance Palette. Sadly they didn't have it in stock, so they offered to order it for me online. The cashier asked me for my shipping address, name, and phone number, but did not ask my email address. I thought maybe since she asked for my phone number, this order would be linked to my beauty insider account since that's what they always ask me for when they look up my account. However, nothing is showing up on my online account and I didn't get a confirmation email (since she never asked for it). I have a receipt with the order number. Can this be linked to my account somehow??
Customer Support
Can someone help me link my VIB account with my online account? Please and thank you!
Customer Support
Hello overall this Sephora experience has been extremely tiring and frustrating and I just need some assistance. I don't seem to be the only one facing this problem so I hope to get some response. I live in another country so I can't call Sephora. Using a gift card I purchased, I placed an order from Sephora and sent it to be delivered to a US address. The value from my Paypal to pay for the gift card was deducted and the value of my gift card was deducted according to the confirmation email sent out (even though my order didn't go through). I did not get an email saying that my order was unsuccessful which seems ridiculous to me and had to find out myself. I cannot think of any reason why the order didnt go through considering I used a gift card. Please reply as soon as possible as there is no other way I can get in contact with Sephora and it's extremely frustrating sitting here with no makeup and my money deducted. I feel cheated. Please help, thank you. Sephora did not respond to my email.
Customer Support
Don't ask me why I'm obsessing over this, as I'm sure I already know the answer, but I just want to make sure. I purchased a couple items last night and noticed that it had a $0.00 "Mini Makeover" on it and I assumed it was a sample or gwp. I was excited to see what little treasure had been thrown in my bag but to my surprise, there was nothing! And before you say it, no, I did not get a makeover while I was there, lol. Or anything that could have been perceived as such. Was the associate just trying to make the store look better by saying a makeover was given or is there some gwp/promo sitting on the register counter?! 😱
Customer Support
I haven't gotten a sephora email in months, even tho i'm a VIB, so I'm missing out on all the offers! Why is this happening?
Customer Support
Hi! I wanted to know if there was a way to transfer my beauty points to another email. The one they are on now is old and I don't use it anymore, so I wanted to know if there was a way to put the points I have now on my current email. if someone could help me I would really appreciate it
Customer Support
I just noticed that my order status changed to  Unsuccessful Authorization. But  my credit card account show me the transaction is successful and I ordered few times before and everything was good. Does it mean that my order is canceled or what?
Customer Support
can anyone check on the status of my order placed Nov14? It has not been shipped
Customer Support
I can't for the life of me find the link or page that would list all the reviews I've written on my account. I feel like I've looked through every menu on My Account and can't find it. Sorry if I'm being obtuse, but where do you go in your account settings to find an overview of all the reviews you've submit?
Customer Support
Hi, I have "Welcome to VIB" pack with a complementary makeover voucher for customized makeup application. Silly question but: what exactly may I book on  http://www.sephora.com/store-locations-events?tab= services as there is no specific "customized makeup application" service? Is it custom 45-minutes makeover or one-to-one 90-minutes session? Or is it anything else like 15 minutes mini-makeover? So far I see that there are only two booking options - 45 or 90 minutes. So which one am I eligible to book for free with this welcome to VIB voucher?
BT Support Q&A
I know birchbox allows you to "gift a subscription". Is that possible with the play box? Is there any other box around the same price point that is worth a present?
Customer Support
I made a purchase with Sephora, signed up for an online account, and tried signing up for Beauty Insider so I can earn points for the purchase.  However, every time I try to sign up I get this error:  Error happened when save the BI account: the email or ATG ID is already linked to another account.     Could you please help correct this so I can earn points for my purchase?
Customer Support
I got my package today but I got a different item than what I had ordered. I know there's a number I can call about it. But would I be able to go into a Sephora store to swap the received item for the actual item I ordered? I did order the foundation during the VIB Rouge sale so when I swap for the right item, would I be charged the difference between the VIB price and the original price?
Customer Support
It seems someone on the other side of the USA is using my beauty insider number make purchases. Could it be that there is a duplicate number? Its happened twice same store 6 months apart. They've redeemed points I was saving, and when I contacted customer service they stated there was nothing that could be done besides changing the email address and name on my account. But it just doesn't seem correct.
Customer Support
I have had a BI card for a long time but just recently created an online account. The points that I have on my card never transferred to my online account. I would like them to add up. Can you help me with this?
Customer Support
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
Customer Support
Hi! I am a VIB of Sephora, but when I try to enter in the promo code, it says that the code has expired and it cannot be applied. I called Friday about this and the representative said it should be fixed by night, but it hasn't. Can anyone help me with this?
BT Support Q&A
Hi! I'm a BI member now, and I am wondering if I qualified to become a VIB with a new order, will the 20%off promo code work on this order?  If it does not work, and I use my friend's VIB account to shop, can I transfer the points to my account? Thank you.
Customer Support
  I bought some makeups on Tuesday night. The order is estimated to arrive tomorrow, but it is still in progress. I check my bank account, but the money is not charged. Is anything going wrong with this order?
Customer Support
 I actually turn to VIB in store last month but my online status still is beauty insider. I try to join this year VIB discount. Is there anyway to combine my card? They are both apply with same email address. 
Customer Support
Hi,   I ordered something yesterday and today I went on and it said " Unsuccessful Authorization", which had happened today. I just want my stuff and all my info was correct, how can I fix this? I don't care if I get a refund or if the order just goes through again, but I would prefer a refund if possible. Please help!
Customer Support
I placed my order Nov.5 and it still says in progress ! this has never happened before and the item I ordered is now out of stock does that mean my order will be canceled? please help
Customer Support
hi sephora, i have placed an order yesterday, and it shows STATUS: Unsuccessful Authorization when i check just now, but i didnt receive any cancellation email, is my order still valid? What should I do or i have to place it again?? Thanks