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Customer Support
Hi, I thought everything was fine with my order and didn't get any messages to the contrary but checked the Sephora website today, only to see that my order has had an unsuccessful authorization.   Can you please tell me why this may have been unsuccessful as I already receive a paypal notification of the purchase   Luisa
Customer Support
Hello,   I was wondering if anybody was having a delayed shipping issue.  I placed an order on Monday afternoon and have not yet received a shipping notification.  It is currently Wednesday evening.  I had look at my order history since 2015 and have always had the shipping label (email notification) created/sent the same day or the day after at the latest.  I live in Canada and have always been impressed at how fast the orders arrive to my doorstep from the Mississauga facility (48 hours sometimes!).
Customer Support
I have an old card with an old email and I want to transfer points to my new card.  How can I do that? If I can do it with a link, thatd be amazing.  I'm at a meeting right now and I cant call. Thanks in advance!
Customer Support
hi! can someone please help me went to buy at sephora's store and they gave me a black beauty pass then i tried to make an account but it seems that the number from card is different from the one i've sgned in.. can someone help me sync my card to my online account? thank you!
Customer Support
Joanna who works at the Sephora on 76th and Broadway is terrific. I wanted you to know that.   thank you, Katell (a satisfied customer)  
BT Support Q&A
I know birchbox allows you to "gift a subscription". Is that possible with the play box? Is there any other box around the same price point that is worth a present?
Customer Support
Hi! I registered for the beauty insider program at sephora, got a card, then I registered online to create my own account. I guess that's what I was suppose to do. But it seems like my card number is not connected with an e-mail adress. Should I put my card number somehere in the profile?
Customer Support
I haven't received VIB Welcome kit yet, How can I get it with online purchase?
Customer Support
I have a question ,how do I get my bday gift online it keeps acting weird.
BT Support Q&A
Ok, so I'm not the person who rants online but Sephora gave me such a hard time I just had to. Over a WEEK ago, I ordered some Tom Ford Beard  Oil as a gift for someone. Mind you, it was IN STOCK when I bought it along with some free samples. However, the very next day it was showing me that it was out of stock. So I thought ok, maybe I can wait an extra day However, after it was in stock, something happened to my shipping. Mind you, I ordered last Monday and now it's Tuesday, still with no signs of my item arriving yet. It told me on Monday that my item has been rescheduled for the NEXT business today. As I checked online today, it still isn't showing any signs of it delivering yet. It arrived in my area yesterday and still isn't on a truck or ready for delivery. I am so frustrated as this was my first time buying ANYTHING for Sephora through a friend recommendation. But after this first impression, I can't see myself buying anything anytime soon from you guys unless something is resolved. I am very disappointed as my item is almost 8 DAYS late. I hope Sephora can make up for this as I am immensely disappointed.  P.S.( This was a Canadian order and they told me the day after that it would be delayed 1-3 days however, it's almost been 8!)
Customer Support
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
BT Support Q&A
This week I went to Sephora. I didn't have my Sephora card and I told the lady this. She told me that I could add the points later, but I have no idea how.   Does anyone know if this true, and if so, how?   Thanks!
BT Support Q&A
I reached VIB Rouge in December however the welcome kits were out of stock online. Now every time I go to my cart I still dont have the option to add a welcome kit even though I havent received one yet. Any suggestions?   Thanks!
Customer Support
I bought face wash and a mascara at my local Sephora. I do not have the points I should've received. When I was there, the cashier said that I have 611 points, but looking at my account, it is not there. When I go to the purchases tab on my account, it doesn't even say I bought it! Maybe she put it under the wrong account? I'm not sure if anything can be done, but I would like my points.    Thank you! Emily
Customer Support
My birthday is in July but I already know that I will not be in the states for the whole summer, therefore I'm wondering whether I could get them before I leave...( Actually it's also fine if I could get them after I'm back but I really love that tarte blush & wanna use it during summer, so I'd love to get my hands on it earlier! )
BT Support Q&A
i want to get my makeup done for my friend's semi formal because i want to look some what nice because i can't do makeup for my life. My friend got her makeup done her and she looked stunning but she doesnt remember the pricing. can i get my makeup done here? how does the pricing work, and booking the appointment?
Customer Support
Hi - hoping that I can get a better response by using this forum, as I emailed through the same query and the "information" I received back was simply the phone number.  Can I please get a real answer or solution?  I do NOT have a phone as I am only visiting here short-term and heading back overseas shortly.   For some reason, I am TRAPPED on the Candian version of Sephora.com and can't get it back to the US version, even though I'm in the US, I will be using a US credit card, and the products will be shipped to the US.  I'm not sure why it's still re-directing to the Canadian website...   I have tried clicking on the link to visit the international pages, I have restarted my browser, and even my computer.  I hae cleared all of the browsing history and cookies.  I have tried clicking on the link from the newsletter that's emailed to me.  I have tried to visit the site through a proxy.  No matter what I do, I'm still getting stuck on the Canadian version - with the Candian prices and the product restrictions (which, of course, include products that I am trying to order)    
Customer Support
Does anyone know how to change the birthday on the profile? I have tried updating all sections of my account and beauty profile but I don't seem to find where the birthday is. I just need to change the day since it's entered incorrectly. It's a little thing but big enough to bug me!
Customer Support
I placed an order on 1/1 and found out that my order has been cancelled because of unsuccessful authorization. So I order them again on 1/4, but the problem wasn't solved. It also has been cancelled.  what's wrong?  I'm worried if I can't get my money back on those orders. 
Customer Support
I received an email today at 5:24pm saying my order has been shipped but : 1) my order status is still in progress 2) when I click on track in the email, it brings me to another page where it says under delivery date: " Delivery date information will be available once your package has been shipped. " 3) the tracking number doesn't work when I try to track it on the canada post website Am I doing something wrong 😅....?
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Customer Support
Two things I would like some help with please...   1:  I bought the Marc Jacobs Up All Night Five-Piece Petites Le Marc Lip Creme Collection online on the 16th of December (order number 54289102XX) as a gift to my friend. She opened it yesterday only to find that instead of the five different shades, she had been given two of two shades (Slow Burn and Miss Scarlet) and no Scandal or No Angel, as shown in the attached photos.   The shades she has are: Oh Miley! x1 Slow Burn x2 Miss Scarlet x2   The biggest problem is that I am in New Zealand (where she is also as I had brought the set as a gift over to her) until December so I cannot even go and exchange it in store. Can you please help us find a solution for this muck up?     2:  The second part is that my Rouge Welcome Gift (NARS blush) seems to have disappeared. A few days ago I had popped it into my basket, but then logged out of the app before making the order because my points had disappeared and I was back to VIB like a few others seem to have experienced during your maintenance and caused issues with other (point) rewards in my basket. In logging out, the app told me it would clear my basket, and I accepted that because I had my products saved in my love list anyway, and could easily add them and the Rouge gift back into my basket later. The points and my Rouge status is back, but now the problem is that the Rouge gift seems to have disappeared on the Rewards page from where I had originally added it. 
Customer Support
It's been 3 months since I was told this issue was fixed (my email was "reset") but I am still not receiving emails, VIB or regular Beauty Insider. It's been over 9 months in total since I noted I wasn't receiving emails, please help! Thanks, Sephora! Christina __________________________________________________ _ My previous message in May: Hi Sephora CS Team, I have not been receiving my VIB as well as regular Beauty Insider emails for over 6 months now. I called the VIB hotline to fix this and was told there may be a 2-4 week waiting period for my account to reset, but I am still not getting emails.. that was March. Can you please help me fix this? I've missed every promo except Chic Week. Thank you!
Customer Support
I bought my sister the urban decay palette 3 for Christmas, she has had some reaction to it, red dry skin around the on and around the eye lid, she doesn't have the box anymore. Can we still return it? or even exchange it for a different palette?
Customer Support
I was wondering if you just type the number in the search box? I looked under the color IQ tap and it isn't very clear.
Customer Support
Hi, I've placed an order on December 25th. Today I checked the order and the status shows unsuccessful authorization. Since I really needed my order before December 30th, I want a refund ASAP. M any posts here implied that the refund circle of Sephora is REALLY LONG.  Can anyone help me to accelerate this process?
Customer Support
So firstly I've been a VIB member for so long that I cannot remember but i've just recently realized that my online account stills says beauty insider. This probably explains the second problem. Which is why I don't get the emails either about the special coupons like 15$ of $50. I had had someone connect my card to my online account a year ago if that's any important. This is how it looks on my account..IF someone could please help, I would greatly appreciate it. I keep having problems with my online sephora account T_T. Thanks tta
Customer Support
Is it possible to use a Sephora gift card purchased in Canada in the US? If so, how is the exchange rate determined? Thank you!
BT Support Q&A
do you send free things and in which evenments /and which color of lipstic we choose in the night party
BT Support Q&A
I have no credit card how can I pay something when I buy it