hello sephora I placed an order on 24th of june and you took the money but then i got an email saying that my order was cancelled even after paying ? i don't understand please fix this problem and thank you.
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Hoping a mod can help me out -- I shipped back an order with the included merchandise return label and the post office unexpectedly took 30 days to deliver it, getting it back to Sephora after the 60 day mark for returns. I haven't gotten e-mails or anything about the package I sent back (merchandise value was somewhere around $100, slightly less I think with the discount I used during chic week), so I am unsure as to whether or not I need to contact Sephora first? My tracking number shows it was delivered on June 24th so I'm not sure if they've gotten to it yet, but would appreciate any help anyone can give.
I received an email that my order was shipped on 6/25/15, but it's not expected to arrive until Tues 6/30/15. The order was placed Thurday 6/25 at 2:41 PM so based on the "Shipping Details" shouldn't I have it delivered by Monday 6/29? I
So i've ordered makeup for over 266$ and after getting a message from my bank saying that sephora.com has taken the money i get an email from sephora that it has been cancelled! I have no idea why and i tried contacting them by emailing customer service several times with no response ! please help, am i going to get my money back or my order will be shipped
Seeing as how we weren't notified of all the things that were blocked from shipping here it would be nice to have a formal notice of the upcoming change to the return policy. When does it officially take effect? Is it really just 30 days with receipt? Can there be some formal confirmation of this before it takes effect please?
Hi guys, I'm guessing someone did some work on the .ca site last night. A bunch of my items on my loves list that were previously able to purchase, are now showing do not ship to Canada. Could you please advise if this is going to be corrected before the next Bite LLLR goes on sale on Wednesday? This is one of the items showing will not ship to Canada. Thanks.
I am now banned from making returns from Sephora for an entire year without ever receiving a warning. I am wondering if this has happened to anyone on here? Today I went into Sephora to return 2 items. One was defective and the other was used once. I've never had issues with returns at Sephora before, and assumed they could look up my orders in the system. I get to the cashier and assume she can look my orders up - she tries for like 5 minutes and can't. Ok, I bring the ID out. But... I GET DENIED???!?! I speak to another SA and she tells me you're supposed to get 3 warnings before you get denied and the only people who ever get denied are people who return things every week. The last return without receipt I made was 3-4 months ago. She then tries to look up my items, and low and behold, she finds one of them (the defective item). She also admits that it's possible my BI card was never swiped etc. for the other item. At this point I'm embarrassed, fuming, and confused. First of all, had the first SA done her due diligence, she would have found one of them items - what if the return had gone through? Second, I've never received a warning. I downloaded my return history from the third-party provider and saw that all of my transactions (8 in the past 3 years) have been approved without warning, except the one last night. Third, I divided my total returns by the time span, and it averages out to $150-$200 a year. To a normal person, this might be a lot. To someone who spends $1000-$1500 a year, this isn't much... especially when Sephora only keeps track of your purchases in the system for a few months. Why does it matter if I bought a product last August and am returning it now if I've only used it once? I can see this being an issue if I've used up the entire thing, but it was more forgetting I had a 3.4 oz perfume in my borderline insane collection and then realizing I didn't like it. And now, the worst part is I am banned from making returns w/o receipts for an entire year - WTF? The SAs tonight proved that they could be borderline incompetent (e.g. one unable to find my item, another finding it within seconds) and I don't trust that all my purchases will be error free. Has anyone else experienced this??? Wth is going on and why didn't I receive any warnings? Did Sephora do something funky with the return policy without telling us? Should I forgo the inconvenience and just start shopping at other retailers? AGHHHHHHH
Somebody has my previous VIB card that is linked to my account and they are redeeming my gifts with my points! What do I do? I already got a new card but this person is still able to use my card to redeem gifts. Please help!
I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
I recently became a VIB in store last month. My online account has not registered that fact and won't let me use my 10% off promo code. It's running out in like a day, so if I could get some help it would be very appreciated... Thank you!
I don't understand. Yesterday I was fine. Today a lot of items in my wish list cannot be shipped to Canada anymore. Why? I know that my local Sephora carries some of those items, so it cannot be that they cannot be shipped here... For example, the fluid ink foundation from YSL is sold at my local Sephora but cannot be bought online anymore? And the new Too Faced blushes were available yesterday but not today? What are you doing Sephora?
Hi there, I have dry, fair and sensitive skin, which is a pain to keep to happy, and I get sunburn easily. For the past six years, I've been using the SEPHORA COLLECTION Flawless Moisturizing Lotion with SPF 15. It's a light lotion, but very nourishing and the sun protection is amazing. However, I couldn't find any at stores or on the website. A store consultant said Sephora has recently discontinued the product. Is there anything that's replacing it that will also have an SPF? Most of the other Sephora-brand moisturizers don't have sun protection in them, and I burn easily, so it's a real problem for me.
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