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Customer Service
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Customer Support
I got an email from sephora saying I'm $87 CAD away from being VIB, but when I go to purchase items worth $87, it says I need to put more items to get the VIB package (to become a VIB) why??
Customer Support
During the F&F sale, I bought the Amika Switch Starter kit and an extra barrel. Today, as I was curling my hair, I heard a "pop" and my curling iron no longer was working. Of course, I no longer have the receipt, and of course, I've purchased too much over the last month that the order no longer shows up on my "orders" tab. I don't know what to do. I'm in Canada, so I can't just return in store and use the gift card online to get a new one. Help please?
Customer Support
I recently made a purchase at a Sephora store but forgot to show my beauty insider card. Is there any way to have the points added to my account with the receipt? thanks
BeautyTalk Support
Can someone help me in regards to this matter ? Sephora charged me partially on a reshipment without me knowing and without my authorization, my account is overdrawn because of this. Called customer service, which was no help at all. the order has already been charged in full on the first shipment! The person who did the reshipment has charged me without telling me or she mistakenly did it! My account hit below the required daily balance due to that, who's responsible???
Customer Support
So I had the worst retail experience of my life at a local sephora now almost 2 months ago.  I have complained multiple times to the Rouge line (which has escalated it twice to the district manager), posted on BT and filled out the online survey.  No response.  Basically the district manager is choosing to ignore it. In short, a Store Director was rude to me and her new employee.  She gave me a very hard time about a return of a recently purchased item, unused and with receipt (rude from the moment she walked up to show a new employee how to do a return).  My credit card had been stolen two days before so she said Sephora wouldn't take it back.  I insisted.  She persisted, being argumentative and accusatory.  I insisted, explaining Sephora policy to her calmly.  I also bit my tongue for the ten minutes the return took then at the end pointed out that she could have called the credit card company to verity the account (I've since learned that returns go through on re-issued cards, only sales don't).  She told me "I had to" lower my tone.  It wasn't raised but it wasn't friendly. I told her that I don't have to do anything (she has apparently never heard of please or even common courtesy) then she kicked me out of the store. Her new employee…was apologizing the whole time and quite upset. And the district managers response has been to basically not respond, even though the issue has been repeatedly escalated. I plan to keep calling, posting complaints etc.  Any other thoughts or advice?  I am still, months later, so mad at how badly this store manager behaved.  Even a little courtesy would have made all the difference. Practical results?  I skipped the KVD interstellar and MUFE 50 shades, getting a Chanel highlighter (Macy's) and 4 TF Lips and Boys (Neimans) instead.  I was going to get the Pantone palette and blush (I already ordered the lipstick) but might get the Guerlain or Chanel spring stuff (Nordstrom) instead. Thanks for listening and advice. Once and a while we get mad enough to persist.  This situation was seriously by far the worst retail experience I've ever had.  And I was dressed nicely, being on my way to a formal dinner.
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Customer Support
Hi there,   I know it's holidays and I wish I didn't have to bother you mods . However, I have a bit of a problem with an order that arrived today. I ordered the Bite Deconstructed Rose Lipstick Trio that was on sale, and only 1 lipstick arrived! (Attached pics of all contents of the order) I placed another very similar order for my mom which also arrived today, and that one was completely fine with the 3 lipsticks in a box. You can also see the evidence in the different shipping weight of the Ontrac tracking - both orders are basically the same, with the Bite trio, the 3 samples and the promo Dolce body lotion, but one package is 1 lbs, and the other one (the correct one) is 2 lbs.   I've noticed that the wrong order wasn't signed by the packer (as shown in the photo) but the correct one was signed.   Please help me out as I was charged for the full order $35 + tax! It's so strange that this happened!   Thank you in advance and Happy Holidays!
Customer Support
My emails have stopped coming after my accounts were combined. i've contacted sephora over 10 times about this issue and even though they keep readding me to the email list, still no emails have arrived. Please help.
Customer Support
Hi- I was missing my Fresh eye cream from the promo code delight in my last order.  Thanks for your help.
Customer Support
Just wondering what's the protocol for a missing/stolen package? Initially my tracking number indicated the package wouldn't be delivered until Saturday, but when I checked for an update this evening, it said it had been delivered and left at my front door, which is not where the mailbox is located and I've never had a package left there before. When I went to check my package wasn't there
Customer Support
I was SOOOO excited to receive my Naked 2 and complete my collection and now I am so disappointed. I opened my package just now to find that it had been damaged in shipping. What do I do/ Who do I contact?? SOS SOS SOS ((
Customer Support
I was very excited to finally become a VIB rouge member but now couldn't be more disappointed. I qualified from an online order and was so excited to receive the package today with my new VIB Rouge card but there was no card in my "welcome kit". So now I'm supposed to go into a sephora store to receive my card when it should have been included in my welcome kit. I'm honestly pissed off that I've spent $1000 to now be treated with such poor customer service. I understand that I don't need the card to be a VIB rouge but what's the point in the "welcome kit" if they don't even include the card??? 
Customer Support
While I understand that the samples change frequently, depending on how much stock there is of each item, it's really, really frustrating to add something to my cart, check out, then have to go back and select entirely different samples. It takes about ten seconds for me to add the samples and get through checkout, so to have a sample go out of stock in that amount of time is crazy. I did this about five times in a row before I gave it a break. Then I try again and this exact problem starts happening again. It's been going on for an hour now and I just don't think a sample should be selectable if you really don't have that much of it left. Just throw it in with random orders as a nice extra!
Customer Support
I forgot to use my BI card for my last purchase at JCP. Can I still receive points?  Thanks in advance for your help! - Lew
Customer Support
Every single one of my dozen + orders since the summer have been over charged taxes... Please check to make sure you aren't being ripped off, too. 
Customer Support
Is it possible to delete my account if so please tell me how.
Customer Support
I got a perfume as a present but i dont like it and i have no idea where my friend got it from, can i return it to sephora? will they take it?
Customer Support
Hi! I just received this email, which perfumes qualify for the bonus points, and which ones don't? How will I be able to tell I'll receive the bonus points in the future? It doesn't appear to show up in your cart at checkout..   Thanks! -C
Customer Support
I wanted to purchase the "50 shades" Make up forever sets but from a store - as a Rouge that could purchase it in advance online - can I purchase it in advance at a store?
Customer Support
I subscribed sephora flash subscription on 14 July this year which works for a year but now I am rouge member and as a rouge member shipping is free .i have seen many people get back their money of flash subscription. I wanted to know if I am eligible now to get my money back as I have already free shipping benefit as a vib rouge.
Customer Support
I was at Sephora in JC Penney and completely forgot my beauty insider card (and it was crazy busy!). I am really close to reaching VIB Rouge and so I was wondering if there is any way to get the points still?
Customer Support
I just became VIB and I wasn't sure if I would be sent a new membership card or if that's only for VIB Rouge.   If a new one is sent, is it automatic or do I have to request it?   Thanks!
Customer Support
Recently, I had noticed after making a purchase that the points were not updated to my account properly, and it turned out they were being updated in US dollars, rather than Canadian. A mod than updated them for me, and informed me that I am now of VIB Rouge status, and that the changes would take place soon. After logging in today, I see that the points have changed but it still says I am a VIB, not a VIB Rouge. Just wondering how long this will take to go in effect, since the points updated almost immediately. Do I have to make another purchase before I can get my card, and does it have to be in store? I live hours away from any Sephora store, and do most of my shopping online from Sephora, so is there any way I can have my new card mailed out? Or how does this work? Would be glad if someone could help me out with this info. Thanks 
Customer Support
I need your help. My order was cancelled but my card was still charged.   I called my bank expecting the charge to be reversed by them but they told me the order was in fact approved by Sephora.   The bank people even gave me the transference approval number saying it is proof that the transference did go through.    What now?   edit: this is the very first time I buy Sephora. Not a very nice first impression. 
BeautyTalk Support
I forgot to show my BI card. I have the receipt. Can I still get points?
Customer Support
How do I attach my VIB Rouge account to my current sephora one?
Customer Support
  Why my order is scheduled to be delivered here in 6 business days? Always I receive my orders no longer than 3 business days...It doesn't contain any hazmat products.