My BeautyTalk Profile
Who's Online / 6,154 users
Customer Service
Showing results for 
Search instead for 
Do you mean 
Customer Support
I was somehow able to order an item that is currently out of stock. Will it be shipped after it comes back in stock or is this a malfunction?
Customer Support
My BI card and my account on sephora.com are not connected, can I change this so that I can use my points online?
Customer Support
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
Customer Support
Hello , i used the code in my order , but  the order status is"unsuccessful authorization" , i check my information is right , so please help , thank you
Customer Support
Hello all,   So right now I have an order in my cart that is about $90, so I would get free shipping. Say I were to not like one of the items and return it to a store (with original receipts and everything). If I were to subtract the price of this product from the original order total and it were to bring it down to under $50, would I have to then pay $5 that the shipping would have cost for the other product then and there because the other product was below $50? Also, if I were to use a gift card for part of the order (and deplete all the money off the gift card) and then return one of the products, how would they refund the money for this item? Just put the amount on another gift card? These may sound like a dumb questions, but I just want to make sure. Thank you!!!
Customer Support
So a couple of weeks ago I realized that points weren't getting to my account online but they went through in the card. I asked how to get the points transferred to this account and someone here helped. However, last night I purchased something and achieved VIB where I got a new card but the cashier told me that I need to get rid of one of the accounts because there still are two accounts... Could someone help me and still keep my points?
Customer Support
Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.
Customer Support
Hi! I purchased a foundation about a week or two ago, and I was so excited to get it, I threw out the box and receipt because I thought I was going to love it. Unfortunately I don't When I purchased the foundation I did use my beauty insider card, and I also have the credit card that I used to pay for it, to prove that I did buy it from Sephora. I was wondering if I could exchange it for another foundation or get some in-store credit? Thanks! 
Customer Support
I returned a foundation in the mail almost the same day I recieved it because nothing came out when I squirted out and the bottle refused to open (the MUDE HD), the warehouse has recieved it but they will not process my refund because they say it was empty, I'm not sure what to do? They mentioned a note on my profile and I am wondering if I should delete my rogue account. I recently moved to an island and have had to do a few returns by mail :/ 
Customer Support
I placed an order before 2 pm PT on Friday, expecting it to arrive today.  This morning, tracking indicated it would arrive later today.  Now I look to see that it will not arrive until tomorrow.  I relied on the date based on the information Sephora provided, but now I have to come up with an alternative because my package did not arrive on time.   I've also noticed that orders I place on Thursday before 2 pm often do not arrive until Monday.  I feel misled by Sephora for claiming 2 day shipping for items that ship Thursday, but don't arrive until Monday.   Anyone in a similar situation?
Customer Support
I earned 4 e-gift cards which total to $40 worth. I would like to buy something that is $46 with all of my egift cards, can someone tell me how? Thanks!
Customer Support
I made a purchase yesterday at my local Sephora and the receipt showed my total beauty insider points with the latest purchase added. My problem is that when I logged online my latest purchase was not reflected on my total beauty insider points. Someone help me, please?
Customer Support
I have heard several people now mention that Sephora stores will no longer accept returns from them for "too many returns". I have scoured the website and my receipts to see if there is anything that indicates that there is a limit to the number of returns a person has but to no avail. What exactly is Sephora's return policy regarding the number of returns a person can do? I know for one, I get a lot of gifts from people from Sephora and I do return some of them because they are not what I want (mostly unused) and I do return some items I've bought that just don't work for me. One reason I like shopping at Sephora is the return policy but if they are going to limit the number of returns, that would be nice to know and it should be clear on their website what the policy is. Thanks!
Customer Support
I bought something at Sephora a couple days ago but I haven't gotten my Beauty Insider points nor has my purchase history been updated yet. I think the cashier must've forgotten to input my email. What should I do??
Customer Support
I need help linking my beauty insider card with my online account!  My in-store purchases are not showing up on my online account.
Customer Support
I want to place an order online but I have a coupon code for 20% off, a free buxom mascara sample, and an iPhone case can I use all three or just one of them?
Customer Support
Trying to redeem my birthday gift but the link has never put it on my checkout. I’ve gotten a 400 error  Is there anyway to still redeem the gift?
Customer Support
So I purchased online and never received my purchase point gift along with some promos gift only the 2 items I purchased and 2 samples !! 😭
Customer Support
I spent almost $80 at the store today, but i didn't get my points. The cashier asked for my email and i gave i to her, but it says i didn't even purchase anything on today's date. I still have the receipt, and it says beauty insider at the top if that means anything.
Customer Support
today I went to the store to return two things and bought one thing. The cashier tells me I have 400 something points. I check my account and its down to 362! I returned something a few weeks ago and my point balance didn't change at all that time! HELP!!
Customer Support
Hi! My birthday was on Mar 2nd, so I was waiting for the email that sephora usually sends on birthday month to get my gift at the store. But since then, I haven't got any email from sephora.. It's been a month since my birthday... should i just give up and wait for my next birthday or is there a way that i can get it online or in store??     ps. I am a beauty insider so there are no clue why I haven't got my birthday present email.. i always get emails from sephora via email tho.. pls help me (   Thanks!
Customer Support
There's a $20 online discount available when you buy 3 mufe artist shadows and the palette on the sephora website. Does this discount apply when you are buying in-store? 
IMG_20151130_190452.jpg
Customer Support
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
Customer Support
order no. one is in progress and other two showing unsuccessful authorization. im from india. but my shipping address placed in order is of usa and canada. please need urgent help as the total order is for more than 800$    
Customer Support
Hey Beauties!   I just purchased a fragrance for Mother's Day with the notion that I would be getting 3x the points along with that purchase. However, upon checkout I only received the standard amount of points. Is there a delay between a purchase and when bonus points are added on to my account or did I make a mistake somewhere? After this purchase I am literally 2 points away from VIB and this is actually killing me.
BT Support Q&A
This week I went to Sephora. I didn't have my Sephora card and I told the lady this. She told me that I could add the points later, but I have no idea how.   Does anyone know if this true, and if so, how?   Thanks!
Customer Support
Hello - I placed an order on 4/8/2016 which was for 3 orders of the Shiseido Urban Environment Oil-Free UV Protector Broad Spectrum SPF 42 For Face. However, I only received ONE in the package I received today.   Please kindly send TWO more to the shipping address as I do not want a refund for the missing items.   Thanks!
Customer Support
 I called the customer service and waited for 40 mins, and no one answered. I also emailed to your company, and I only received a reference number. I received a shipment with my name and address, but the stuff inside and receipt are not mine! I feel so disappointed, and I do not know what I should do!! I mean I spent 170 bucks on my order, and I received a wrong order, and no one even give me a response!!
Customer Support
How long does it take for Sephora to email back? I sent an email a couple days ago and haven't received a response yet so I'm getting a little concerned!   Thanks!
Customer Support
I really love MAC and I wish Sephora would carry it so I could by all of my makeup at one store.