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Customer Service
Customer Support
Can I use a store credit that was issued in the US in a Canadia store? What about a gift card can I use a gift card purchased in the US in Canada? Thanks
Customer Support
Hi, a girl at the Barrie location told me I have 150 points but when i sign in i have 54 points. It also shows in my purchase history the last stuff I got was in 2013 but i've been buying stuff since the new location opened up.
Customer Support
I believe they are still on pending status(hopefully). How would I go about cancelling one of them?
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Customer Support
Enter for a chance to win a Benefit product bundle featuring their launch of the year, They’re Real! Push-Up Liner. On July 31, one lucky Twitter follower will win this exclusive package with liner, mascara, and much more. To enter, make sure you follow @Sephora on Twitter. Between July 30, 12pm PDT and July 31, 12pm PDT, tweet us the number one way you benefit from using Benefit. Don’t forget to include #SephoraSweeps in your tweet. All valid entries received within 24 hours of the sweeps entry time are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Twitter feed on July 30-31 for a chance to win.   See official rules below>    
Customer Support
I received a delivery of Sephora's Fragrance sampler for her, but one of the fragrance samples arrived broken - it is completely empty, and it soaked into the packaging around it. I can't even keep it in my room because it smells so strongly! What should I do? 
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Customer Support
Can someone help me with this - on one page it shows I have 887 points but when I look under rewards it says 948.     . Thanks.     
Customer Support
Hi,   I've tried unsuccessfully placing a couple of orders in the last few months. My orders always get cancelled. There is no issue on my side - I've called my bank to make sure the payment goes through.   I've also emailed Sephora multiple times, only to find out that they no longer ship to freight forwarders. Why is this so?
Customer Support
Hello,   I just want to share my today's ordering experience, maybe someone else has the same problem. When I tried to place an order (very last step), I got following error message: There was an error committing the order. ORA-01461: can bind a LONG value only for insert into a LONG column   I tried this several times, with no luck. This is a db error message, and I was getting it in Chrome browser. I've decided to switch to IE, and I was able to place the exact same order.   So if you are facing it, try a different browser   Cheers, Laretha
Customer Support
Hey Guys!      So, i'm planning on giving my friend a gift, but, I live in Florida and she lives in Japan. I promised her that I would get her something from sephora. ( She doesn't have one near her) Anyway, in the end, I had already went way over my budget for her and I no longer can afford to get her anything else. I was wondering if I can go to sephora, go up to the cashier, and ask for a bag. I don't want to be embarrassed if they say no. ( p.s im talking about the bag they put your purchase in)   
Customer Support
I've purchased several items lately from my JC Penney sephora and my points are shopping up. Please help?
Customer Support
Hi I just got a beauty card last night for my 1st in store purchase. last month I made online purchases, can I combine points from online and in store? thanks for any info!
Customer Support
why my order is cancel
BeautyTalk Support
i need to find a good foundation for my skin that last throughout  the day, but also is okay on oily skin...help?
Customer Support
I just reached VIB status (yay!) but it's not showing up on my online account? Could I have help please?
Customer Support
Hey! This has happened before and its happening again, I'm wondering why? Am I doing something wrong? Merchandise total came to $40, I got 30 points. Thats a $10 difference and I'm trying to reach VIB Rouge. I'm paranoid now that I didn't get enough points for another order that was $80. Is there any way to check how many points you got for a past order?   Also, where can I see how much I still need to spend to get to Vib Rouge?   Thank you!
Customer Support
I purchased a total of $146 worth of products, only I used my sister's card, accidentally, instead of mine so the points are on her account. I was wondering if I could get those points transfered to my account? Thank you
Customer Support
I just recently got my own sephora account after sharing one under my mother's name with my name sister, I was wondering if it would be possible to transfer only a portion of the points from that account to my new account? Thanks.
Customer Support
I don't have Sephora near me, but I just purchased a product from the store while on a trip. Came home opened it up and found out it's was leaked and dried up. Need to return but don't know when I can go to any of the Sephora stores (again, I don't have any ash ephors near me). What should I do?
Customer Support
I'm guessing this isn't possible but I gotta try I just ordered maybe 20-30 minutes ago, is there any way I can add an item to that order to avoid extra shipping costs?   Thank you!
Customer Support
Hey there, I just got my order in aaand there is not a single sample in there!   On the package contents it states the 4 samples (3 normal, 1 deluxe) but theres no sample to be found in there.   Anyone else had this happen? I love samples and this is soooo disappointing, especially cause I've wanted to try 2 of those samples and I've been keeping my eye on them!
Customer Support
I thought i lost my beauty insider card, so I started a new one. Now Ive found my old one, Can I merge my points onto one card?
Customer Support
I signed up my email online but it wasn't connected to my card. It said I have 0 points and no purchases but I know I have some. I bought a couple things just yesterday.
BeautyTalk Support
Hi, i recently made a purchase at sephora and I did not have my beauty insider card with me so I gave them my information instead but they just couldnt find me, is there any way I can add/transfer the items I bought to my beauty insider card online?
Customer Support
Hi, I got the Urban Decay Vice 2 Palette for Christmas and it just doesn't work for me. I do not have the bill but in my history it shows I purchased it. Can I return it? If so, is it only store credit or so I get a refund?   Any help would be appreciated!
Customer Support
Hi, my mother went to Sephora for me and used my points without me knowing. Is it possible for her to deliver the items and get the points back?
Customer Support
I ordered some products online earlier last month and I entered in the 2 year Cosmo subscription promo code. It showed up when I was placing my order but was not on my receipt and I haven't heard anything/received anything since then. I got my products about 3 weeks ago so I am wondering if I am still getting my cosmo subscription? Also I am moving and am wondering if there's a way to change the delivery if so. Any help is greatly appreciated!
Customer Support
THis is getting beyond ridiculous. I now ordered over 2 months ago and have not received my package. No one at sephora wants to help me find it or give me a refund. IS SEPHORA A SCAM?!  I have emailed and posted on this before and  still received no help. Is $130 a joke to you? I will be placing fraud charges if my money is not refunded within the next week.