My BeautyTalk Profile
Who's Online / 767 users
  • MK89
  • RobPsWife
  • Kyrana
  • hackneyfl
  • aydasu
  • deannarp
  • lovemesomerain
  • SweetBubble
  • amnali
  • psmap85
Customer Service
Showing results for 
Search instead for 
Do you mean 
Customer Support
I understand that numerous brands will not let Sephora send their products to the UK. I'm okay with this. I can buy them this side of the atlantic.   However I've always used Sephora brushes (as have my daughters), and when I tried to purchase some, I was told at checkout they couldn't ship to the UK.   Fortunately I'm back in Dubai in ten days, so I can pick them up there IF I have time, but it is a nuisance, as I won't be back in Boston till Christmas.
Customer Support
I want to return my most recent purchase but what I wanted to know is am I also suppose to return the samples? I also wanted to know if I wo
Customer Support
I have entered my email several times for the out of stock Givenchy Sculpting Mask. I just received the email yesterday and the product is already out of stock in less than a day. I wish there was some way that a customer (Rouge level) could preorder and have it sent when it comes back in stock. No offense, but how many does the company order that it sells out in less than day? If it's that popular, there should be more ordered.
Customer Support
I should have at least 100 or more points but I can't see them. Can someone help me out please? And also I don't think I know my sephora card number, or I just don't know how to look for it.
Customer Support
I want to buy something that is only available exclusively online.  If I go to sijcp and pay for the product, can they order it and have a store pickup? Thanks
upload_8749018756470038934.png
Customer Support
I want to create a BI account and take advantage of several points I earned with a purchase, but it says "Create BI Account failed." How can I create an account?
Customer Support
I received a beauty Insiders card in store but I don't remember which e-mail I provided the cashier, is there any way for me to check?
Customer Support
 I heard through the Grapevine that Sephora is discontinuing Dior's Crème de Rose Lip Balm ???  PLEASE tell me this is NOT true !!!  Many Thanks in Advance for Responding
Customer Support
I purchased an order online, and it said i had zero points (now 70) and that i have a Beauty Insider - but i actually have a VIB Card - is it different for online/instore purchases?  if not, how do i update my online account to show that i have a VIB Card
Customer Support
I received my Beauty Insider card in a Sephora store last week and have since made several purchases on it. I want to link up that card with this new online account so that my previous purchases are counted. I'm fairly certain that this email for my online account is the same as the one I provided in store, but there is a chance that the cashier misspelled it (it's pretty long!). Please help!
Customer Support
I tried to get help over the phone, and they messed up my email address a bunch of times which is why I think I never got an email. Then today I tried to get help in store, but I was out all day and didn't get home fast enough to get on my email, and click the link that the sales associate sent. So now I'm trying again HAHA.. Please please help. :]
DSC05436.jpg
Customer Support
Hi,   I recently (about 2 weeks ago) ordered the "Ole La La Glow From Head To Toe Blockbuster Set" by Ole Henriksen. There are quite a number of items in the set so I didn't check all of them right away. Today I took out the "Truth is in the Eyes" tube and realized that it is leaking from the bottom of the tube - pretty unusual!  And it left a spot on the cardboard box where it was glued to also (please see photos), which I thought was just the glue before.   I realized that I could return the whole set, but the set is now sold out so I don't think I can repurchase it (all the other items in the box are fine). Is there a way I can get an exchange for just the "Truth Is In The Eyes Vitamin C Peel Concentrate"?   Thanks!
Customer Support
My online account and my Insider card is under the same email but the points I spend in store do not show up on my online account. How do i make it so it is all under the same account?
BeautyTalk Support
I bought a few items today at Sephora and the items/points are not showing on my account. Is there a way to add them to my account with a receipt?
Customer Support
I just discovered that an Armani foundation I recently bought, does not show up on any e-receipt, my purchase or point account?
BeautyTalk Support
Today at the store i was told i had 150 beauty insider points. I didnt redeem anything .,when i login to my account it says i have o points. whats going on
Customer Support
I can't seem to link my card to my account but I think my card might be linked to another account but I can't sign into my old account and I tried everything. All I really want is to know how many points I have and and to put my card on this account so I don't forget it again.  Thank You
Customer Support
I bought a "Urban Decay" iconic eye shadow from Sephora in a jcpenny and its not showing up on my purchased items or my points, im like 3 points away from 100 and not having that item is 18 more points towards my account.
Customer Support
Hi, you have cancelled my order and said "we have cancelled your order because we were unable to confirm your payment information." Can I know what is the problem and how to solve it? Please help detail answer. ((
Customer Support
I just canceled an order as it was incorrect.  If possible, would you kindly look into whether the cancellation has been accepted by the system yet?  I would like to place a nearly duplicate order (and am afraid an item might sell out) but don't want to do so until I know the original order has been confirmed as cancelled.  Thank you for your assistance.
Customer Support
For the first time ever I ordered some items online as a birthday treat to myself (I usually shop in stores since there's one close to my work). Well I opened the package today and the summer crushes set was missing :,( it's on my bill though, is it possible it's shipping separately? I was billed for it so what are my options?! 
Customer Support
I have 2 regular beauty insider accounts and one VIB all under the same email and I can only access one of the beauty insider accounts, and I'd like to combine my points too! Thank you!!!
Customer Support
I placed an order on sephora.com and after my online account was linked to my store account I dont see my order number anymore? I have my order number and proof of payment, but the order isnt showing up on my profile. HELP???
Customer Support
Is there a way for me to add the points using the receipt?
Customer Support
I bought a powder foundation a while ago and it definitely was not my shade. I want to return it but I don't have the receipt or packaging. I do have my beauty insider history that says that I purchased it. Can I still exchange it?
Customer Support
I need help connecting my Beauty Insider card to my online account? Thank you!
Customer Support
I want to link my VIB card to my online account/e-mail. I had trouble signing up with my e-mail in the store. I think they just went ahead and registered me without it. They couldn't find that I had an account -- but when they put in my e-mail it would come up as a duplicate.