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Customer Support
Trying to redeem my birthday gift but the link has never put it on my checkout. I’ve gotten a 400 error  Is there anyway to still redeem the gift?
Customer Support
So I purchased online and never received my purchase point gift along with some promos gift only the 2 items I purchased and 2 samples !! 😭
Customer Support
I spent almost $80 at the store today, but i didn't get my points. The cashier asked for my email and i gave i to her, but it says i didn't even purchase anything on today's date. I still have the receipt, and it says beauty insider at the top if that means anything.
Customer Support
I need help linking my beauty insider card with my online account!  My in-store purchases are not showing up on my online account.
Customer Support
Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.
Customer Support
today I went to the store to return two things and bought one thing. The cashier tells me I have 400 something points. I check my account and its down to 362! I returned something a few weeks ago and my point balance didn't change at all that time! HELP!!
Customer Support
Hi! My birthday was on Mar 2nd, so I was waiting for the email that sephora usually sends on birthday month to get my gift at the store. But since then, I haven't got any email from sephora.. It's been a month since my birthday... should i just give up and wait for my next birthday or is there a way that i can get it online or in store??     ps. I am a beauty insider so there are no clue why I haven't got my birthday present email.. i always get emails from sephora via email tho.. pls help me (   Thanks!
Customer Support
There's a $20 online discount available when you buy 3 mufe artist shadows and the palette on the sephora website. Does this discount apply when you are buying in-store? 
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Customer Support
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
Customer Support
order no. one is in progress and other two showing unsuccessful authorization. im from india. but my shipping address placed in order is of usa and canada. please need urgent help as the total order is for more than 800$    
Customer Support
Hey Beauties!   I just purchased a fragrance for Mother's Day with the notion that I would be getting 3x the points along with that purchase. However, upon checkout I only received the standard amount of points. Is there a delay between a purchase and when bonus points are added on to my account or did I make a mistake somewhere? After this purchase I am literally 2 points away from VIB and this is actually killing me.
Customer Support
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
BT Support Q&A
This week I went to Sephora. I didn't have my Sephora card and I told the lady this. She told me that I could add the points later, but I have no idea how.   Does anyone know if this true, and if so, how?   Thanks!
Customer Support
Hello - I placed an order on 4/8/2016 which was for 3 orders of the Shiseido Urban Environment Oil-Free UV Protector Broad Spectrum SPF 42 For Face. However, I only received ONE in the package I received today.   Please kindly send TWO more to the shipping address as I do not want a refund for the missing items.   Thanks!
Customer Support
 I called the customer service and waited for 40 mins, and no one answered. I also emailed to your company, and I only received a reference number. I received a shipment with my name and address, but the stuff inside and receipt are not mine! I feel so disappointed, and I do not know what I should do!! I mean I spent 170 bucks on my order, and I received a wrong order, and no one even give me a response!!
Customer Support
How long does it take for Sephora to email back? I sent an email a couple days ago and haven't received a response yet so I'm getting a little concerned!   Thanks!
Customer Support
I really love MAC and I wish Sephora would carry it so I could by all of my makeup at one store. 
Customer Support
I signed up online, so I never received a card or account number. Now, every time I shop in-store, they have the hassle of looking me up in the system so I get my points. Is there any way I can get sent a card for my account?
Customer Support
Sephora, please start having a tag added to the items which are cruelty free. It would be helpful for those of us who love our furry friends and choose to support companies which care.
Customer Support
Hello, I've ordered a couple of products on April 8th. I've waited so long for my track number but i never got it. i later realized my status says Unsuccessful Authorization. what should i do?? please help. thank you.
Customer Support
I've purchased from the same JCP Sephora in the past, and the points usually show up within a few hours. How long should it take for the points to be added to my account? I still have the receipt if from my purchase too if I need it...
Customer Support
I got a message that my package arrived yesterday at my house but it was nowhere to be found. I spent $187.42 and haven't recieved my package. what do i do? i have called and asked my local USPS said they delivered it, but i did not recieve it. My order number is . Please and thank you
Customer Support
order placed over a week ago, only received one email saying it will be shipped within 1-2 days the day I order......and now it wasn't even shipped?or what's happening?   help!
Customer Support
I think when I signed up for my BI account the girl typed in ".ca" instead of ".com" so now I have 2 accounts under my name. Is there anyway I can get them merged together and under the correct email? One of them is VIB and one of them is BI and I would like to receive the emails, coupon codes, etc. that are linked to my VIB account. Thank you!
Customer Support
I have my Beauty Insider card in front of me but am not quite sure where I link it with the account I have online.
Customer Support
Hi, I'm trying to cancel my account because I accidentally made a second account instead of signing up with my original beauty insider card i got from sephora. I really would like to be able use my normal email.
BT Support Q&A
Hi there! I've reached VIB and got a card for a while. However, I just find that on sephora.com, my account still shows me as a Beauty Insider with no points at all. I tried several times to get my VIB on, but I don't know where it is :/.  I've never shopped online but I'm planning to do so. Losing all my points and VIB status bothers me a lot  Thank U
Customer Support
Hello, I got a beauty insider card a few weeks ago and I can't remember the email associated with it. Is there anyway I can retrieve that email? Thank you!
Customer Support
i orderd some products online and my order status says: "unsuccessful authorization" please help me!
Customer Support
I bought two of the bite beauty amuse lipsticks today , but one of the boxes had a totally different color and was from the butter cream lipsticks. I was very upset because it was something completely different, and was not wait I paid for.