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Customer Support
I recently checked my beauty bag and found that there were some purchases made under my beauty insider account that was not by me. The person also used 500 of my points. what can be done about this?
Customer Support
I mailed back two packages for two return orders on the same day but I have so far received the refund for one of them where is the money for the other one? 
Customer Support
Hi! I thought my email address and card were linked together already. When I found out they were not, I called customer service and they helped me, so I thought. But then when I came online and tried to sign into my account using the same email and pass as before, my account did not exist... So I made a new one using the same email. But now I am at zero points again... which is disappointing as I was almost to the 350 point... Can someone help me?!
Customer Support
Is there anyway I can transfer points? My boyfriend went to sephora today, bought everything on my wishlist but didn't want to use my account to get the points because he didn't want me to see the purchases on my account. The lady at the store said that the points he got on the beauty insider card he got could be transferred to my account but when I called to do it the guy from customer service said it wasn't possible to transfer points /: I could've sworn I've heard of people doing it. Can you do that?
Customer Support
I lost my whole wallet the other night and in it was my VIB Rouge Card. How would I go about replacing this??? 
Customer Support
Hi, I would like to link my beauty insider card to my online account! please help, thanks!
Customer Support
Hi Sephora,   I lost my VIB Rouge card, and i came to the store to see what should i do. They gave me a new card, and insisted me to call the number in the back of my new card so the customer services can deactivated my lost card. The manager at the store said that is the only way that no one can redeem my points with my lost card (i have more than 1k points now). I called Customer Services but seems like they dont know what to do. They told me do not need to worry because in order to redeem points, they need to show their ID. That is no true, i redeemed my points so many times, and never being asked for my ID. What should i do?
BeautyTalk Support
Can someone help me add my beauty card to my account? I have used it before but online it says i have zero points
Customer Support
Hi, would anyone help me link my beauty Insider card to my online account? I typed the same email but it does not work. Thanks!
Customer Support
The order I placed this evening, I was charged a bit over 44% in taxes and duties combined. This can't be right.   My best guess is that the taxes and duties were miscalculated. I believe I was charged the fees on the purchase total before discounts instead of the actual total of my order.   I would much appreciate if this can be looked into, the order number is:   Thank you 
Customer Support
  Hi there, I have my VIB card but when I registered online it says I have 0 points. Is it possible to link my online account to my VIB status?   Thanks, Camelia
Customer Support
I just placed an order like 5 minutes ago and I need to cancel it because I put in the wrong postal code. I tried calling costumer service but they are not open. SOMEONE PLEASE HELP ME IT IS VERY URGEN
Customer Support
Hi! I would like to add my beauty card to my online account. Can you help me with that? Thanks
Customer Support
hi i made a purchase on sephora.com not too long ago i called and i was told that it was a security that they did. And i will get my refund. The representative made a form that i can get my money back withing 48n hours and i received it today. My problem is that when i received my deposit i still got charged again. why is this happening thank you.
Customer Support
After signing in to receive my free birthday gift, I realized my purchase in December isn't showing up (in store), and it was there that I signed up for the account to begin with. When I tried signing in, it asked me a lot of questions, so perhaps I may have made a second account by accident?   Thank you!
Customer Support
Hi I've had this happen to me like twice now with my online orders, i wanted to get the givenchy noir couture sample and it showed up on my cart an the order summery but it wasnt included in my package?? i was really dissapointed because i really was looking forward to testing it out!
Customer Support
just placed an order, but did not change the shipping to Flash 2 days instead of the standard it defaulted to. Please change shipping to Flash 2 days.
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Customer Support
I received someone else's shipment- we're not even in the same city. I called the Rouge CS line, but since I am in Canada, I was advised that they couldn't reship, and the only thing they could do was process a refund, and ask that I return the incorrect shipment by mail or in-store.   I was also advised that promo items could not be shipped separately without a merchandise order. (I've heard this before- although in that scenario, my order was missing a promo item.)   A "courtesy" 500-points was added to my beauty bank after I whinged sufficiently- this seems to be about par for the course, although not standard procedure (I can go on a whole other rant about this- the last time a promo item was missing, I got 100 points- and people seem to get that for missing samples)- but overall, I'm increasingly underwhelmed.   Shrinking point perks, foils counting as items in 500-point perks, no Rouge promo codes (and don't get me started on the non-existent just-because gifts)... I honestly wonder why I willingly fork over any of my disposable income to Sephora when I have SDM and the Bay, and now, Nordstrom. Disappointed, and definitely going to make a concerted effort to wean off Sephora/not requalify for Rouge through 2017.   Hope whoever got my shipment is enjoying the lippie and the promos (at least that way, it's not all bad). But seriously, make CS a priority. Things happens, I get it- but don't make me beg for points, and establish procedures to make CS more customer-friendly for the (more than) dozens of us in Canada. I'll definitely be more inclined to give more of my money to corporations that go the extra mile to make things right, or failing that, at least work on a resolution, instead of making me feel like I'm hassling them on a Friday night.
Customer Support
When I log into my account, the only recent purchases it shows are from a long time ago. I Think I might have registered for two accounts, since I have bought many things with the card. But I can't find a way to register my new card to check the points on it, or to see what email is attached to the account.
Customer Support
For some reason, it says on the website that my birthday is in May when I put it in as July. Is there anyway to change this because I was hoping to get my birthday gift in store while I am in the USA in July?  Thanks.
Customer Support
I CANNOT SEEM TO BE ABLE TO LINK MY REWARDS CARD TO MY ONLINE ACCOUNT
Customer Support
I have never received emails from Sephora outside of order confirmations (and I don't always receive one for those). KevinBT was trying to help with this a couple of weeks ago, but I'm still not receiving emails and haven't received a response from the last message I sent him. Is anyone else able to help?
Customer Support
I have been attempting for over a month to have my email changed and I have been receiving nothing but the run around. Now I am receiving nothing. I would like the email to go to the address that is in my account. The last time I asked for an email change it took seven years for the issue to be resolved. This entire situation is absolutely ridiculous and all I want is to have my email sent to the current address. I spend an insane amount of money with Sephora and I shouldn't have to keep begging for service.
Customer Support
How do I delete my Sephora.com account?
BeautyTalk Support
Can a mod PM me please. Thanks     Seems my messages keep going to people who aren't there.
Customer Support
what happens if you return a product online without the deluxe sample? Will they process it through or deny it?  
Customer Support
How does the affiliate program work? I signed up ages ago but could never figure it out. I was approved for it, and when I went to the LinkShare site again, I still can't figure it out. Help!
Customer Support
During a vacation to NYC this week, I stopped in Sephora's Meatpacking district store on 5/27 at approximately 2PM. At the time there were no more than six other customers in the store. There were literally more employees than customers. The ONLY sales associate who spoke to me while I was picking out three products to purchase was a gentleman near the perfume. I took my products to a SA near the entrance who had was "ringing up" an item for another customer. As I stood there waiting, with my Rouge card and items in hand, not more than 2' from the SA, another customer approached the SA and stated she needed help with "skin care". I politely remarked that I was next though it would have been obvious to anyone with half a brain and without a sense of entitlement. The SA looked at the customer and said she would help her while finishing the sale. WHY not ask one of the other employees to help her? I have no idea. The SA, who never acknowledged my comment in any way, proceeded to start quizzing the new customer, completely ignoring me who had been standing less than 2' away from her for several minutes holding items for purchase. I decided I didn't want to spend the rest of my vacation in the store NOT getting waited on so I put the items down and left. Later the same day, approximately 8PM, I visited the Times Square Sephora and purchased only ONE of the items I had been considering earlier in the day (Invoice #57202). The SA, Liz, who assisted me could not have been more friendly, helpful and professional. After hearing my Meat Packing store story she apologized though of course it had nothing to do with her. She thanked me for being a Rouge and offered several skin care samples. I suggest you make Liz a manager and move her to the Meat Packing Sephora so she can train that shop's worthless employees what great customer service is.