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Customer Service
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Customer Support
I'm a VIB rouge member but I do not know how to link that to my mobile/online account so I can still receive all the points I've been racking up. Please help!
BeautyTalk Support
Is there any way to update our product reviews? I usually wait to review a product to make sure it's thorough, but sometimes a product's efficacy changes or something new comes up with continued use of the product or another factor effects the product.   It doesn't look like there's a way to do it (and you can't add more than one review to an item), but maybe we can have the feature added?   I'm thinking specifically of a self tanner I bought that was ok, but then after spending a lot of time in the gym lately, I've noticed the smell becomes overwhelming and atrocious--really really horrible, like rancid fried chicken or something. People should be warned! lol   Thanks!
Customer Support
Hi there,   I'm just wondering if i can collect points in the same way when shopping in the US (I hold a Canadian VIB card)?   Thanks in advance!
Customer Support
I forgot to use my BI card on my recent purchase. Can I still get my points added to my account?
Customer Support
I've had both an in-store and online account for a while, but whenever I buy anything in-store none of my points show up on the site? I'm pretty sure I've added my insider card to the online account, and I've also just gotten a VIB card, will I need to sync that one with the online account as well or will it be automatic? Than you for your time.
BeautyTalk Support
I love the Tarte Amazonian clay blush but was wondering how the Kat Von D blush compares  in staying power?
Customer Support
I placed an order on Sunday. I received the shipping confirmation yesterday showing it was begun shipped to the correct address. When I looked at the tracking through UPS today , it showed that my order had already been delivered to another state. My order number is 3060652401. How do I correct this and get my merchandise?
Customer Support
I already sent an e-mail to customer service earlier but I thought I would ask this here too. On Sunday I placed an order that was processed and shipped late Monday. When I tracked the order through UPS it said 5 business days with a delivery date of next Monday. I've tracked it several times today thinking that it was a mistake and will get rescheduled for "early delivery" but so far nothing has changed. Not only am I supposed to get free 3 day shipping as Rouge but my order was also over $50. Why didn't I get the 3 day shipping?
Customer Support
Hello,   How long does it take for the 100 points to be posted to the VIB account?  I filled a survery a few days ago. Thank you!   Amy 
Customer Support
Is there any way I can still get the beauty insider points at this point? I still have the receipt with me. It'd be great if I could get the points back online . Thanks
Customer Support
I have two insider cards and I want to combine them so all they points are on one card and under just one email address. How do I do this?
Customer Support
I had purchased a few things in store on the 12th, and every item except for the occ Black Dahlia lip tar showed up on my online account in my purchases. I was just curious as to why that would happen, because its on my printed receipt, just didn't show up on my online account, and I'm wondering if I'm also missing points for that item.
Customer Support
I just signed up for a Sephora online account and it shows that I have 0 points. I have a VIB Beauty Insider card with points, but seems there's no way for me to merge my card with my online account. Is there a way to do this?
Customer Support
I have someone in California's tracking number. How do I get my orders tracking number? 
Customer Support
I am having issues connecting my card to my online account, where it says I have zero points and still beauty insider status?
Customer Support
Hello,   I still haven't received my order. I contacted Sephora a few times, and I was told via private message that if I hadn't received my order by the end of 8/18 that I could either have the items reshipped or a refund. I did want the double points and VIBPARTY promo bag, but at this point I would just like to be refunded. Thank you.
Customer Support
I recently had my Beauty Insider card linked with my online account. All of my in-store purchases showed up online but the points didn't transfer to my online points balance. How do I get my in-store points to link to my online account as well?   Thank you, Rachelle Ancona
Customer Support
I made a purchase during the VIB sale in store and online. When checking my online purchase I realized they never scanned my VIB card in store. My purchases aren't listed and I didn't get my points. Anyone know if they can add them on? I still have my receipt. I want points!!! Hahaha!!  Thanks Patricia
Customer Support
Hi there, I hit VIB on August 8th. I received a 10% off coupon that says "expires 30 days from V.I.B. qualification date". I have no money to use it now, but I was planning on using it for my birthday, which is September 25th. Is there anyway the coupon can be extended, so I can use it then? Or forfeit my coupon now and receive a new one around my birthday? I didn't know that the coupon expired a month after you hit VIB, or else I would have waited. 
Customer Support
Hi,   I placed a order in this afternoon and it should be sent to my friend's home and bring it to me. However, I checked the order online now and the status is "unsuccessful authorization". Does it mean the order has been declined? Looking forward for a quick response so that I can call my friend to any Sephora store and buy products since I need them urgently. Thanks.   Mia
BeautyTalk Support
Hey. I was just wondering if there was an ETA on when this color would be restocked? Also, I went to the three stores near me that the website said it was stocked, and when I went there they said they couldn't find any.   All of these stores have their drawers incredibly unorganized, and it's no wonder they can't find anything.    It's sad, cause I really want this lipstick.  
Customer Support
Hi,   I'm from the UK but go to Sephora when I get to the US. I got a beauty insider card last time I was there but cannot remember the email address I used. Is there anyway to link my card to this account?   Thanks!  
Customer Support
I am a Sephora VIB member and want to check my VIB points online however my account shows that I have 0 points. Can anyone help me with this issue? Thanks!!
Customer Support
there is no purchase in my order history on sephora.com i got no confirmation email but my bank account was charged TWICE sephora.com never told me my order was confirmed it just said try a different card, HELP WHAT DO I DO???
Customer Support
Hello! I've never been able to link up my Beauty Insider -- which works fine in-store -- to Sephora online. I just made a purchase and tried again and each time it says "Create BI Account failed."
Customer Support
Hi, can you help me to link my Sephora card with the online account? Many thanks.
Customer Support
Hi, I made a purchase during the 2x event but the double points haven't showed up on my account, can you please help??
Customer Support
I purchased a couple things from Sephora in store a few weeks ago and was presented with a beauty insider card but my points never showed up on my account. Is there anyway I can get these points?