My partner and I are living in Ireland and trying to get products sent to my sister, who is currently living in Alaska.. we are using a credit card with an Irish address but recieved an email saying the order was cancelled. I have sent two emails and recieved no technical support. I would like to resolve this asap or we will have no option but to shop elsewhere.
I'm placing an order under $75.00 and it chooses Standard shipping. However I would like Express Shipping. Where do I find the option to choose Express for Canadian shipping? I couldn't find it. Thanks!
So I noticed that many of the Guerlain products are no longer available at Sephora. Also the new collection is missing (only a couple items are available) Too bad I will have to buy them elsewhere. I really wanted to buy compact meteorites.
Do any of the BT Mods manage the official Facebook page as well? Before saying message Sephora's page...I can't. The message option is gone, so is the posting option. I've rarely interacted with the page, and I may have to just to keep my friend code :/
It keeps telling me I am not registered as a VIB in the system but I am and have been since like August. Please help! If it make a difference I am using the generic form (sephoralove.com/vib) that was posted as I didn't get an email myself
Hi Sephora, I'm trying to purchase the Formula X for Sephora The System set but after I add the system and then the nail polish color I want to my cart with my VIB code, it charges me for the nail polish. If I take off the VIB code it doesn't charge me. Why would it do that? I didn't enter a code to get the nail polish color so I am not using two codes.
I got just a tablet and was checking out BT with it, but while I can view the BT forums like normal, it won't actually let me sign in to post anything! Anyone else have the same experience, or better success than me?
I was wondering if Sephora has recalled anything and if so is there is list somewhere. I know other websites keep a list of recalled items and I know the CDC has a list but I was wondering if Sephora keeps one.
- What is the VIB Holiday Shopping Event? VIB Holiday Shopping Event is a promotion offering VIB Rouge and VIB clients 20% off all purchases from November 7-11th. - What will be offered during the shopping event? VIBs will receive the below benefits for the entire 5 days, happening each day at your local Sephora store: • 20% off for VIB Rouge and VIB clients, plus a discount for one guest • Complimentary Limited-Edition Sephora Tote • Seasonal Makeup Looks at the Beauty Studio VIBs and VIB Rouge will receive an email inviting them to the event on 11/5. If you are a VIB or a VIB Rouge and have not received the email by 11/5 please log into the VIB only section on BeautyTalk and print the invite here> http://seph.me/17Kv3VB
- Can’t make it to a store? Share your 20% off with a friend. Online only. Click here to share with a friend> http://www.sephoralove.com/vib/ - What does the tote look like? The tote is a striped laminated woven re-usable bag with the Sephora holiday theme. The tote is only available for VIB and VIB Rouge clients starting November 7th online and in stores (no promo code required). - Is the discount available at Sephora inside jcpenney stores? Yes, the 20% off discount and event are available at Sephora inside jcp stores. - Is the discount available with Canadian orders? Yes! The 20% off discount is available in Canada, online and in stores. - Can I redeem the 20% off offer more than once? The offer can be redeemed multiple times until November 11th. - Can my friend redeem the 20% off offer more than once? No, the 20% off offer for friends can only be redeemed once. - Are there any exclusions to the offer? The offer is not valid on purchases of Gift Cards or eGift Certificates, towards previous purchases and may not be combined with any other offers. - What is VIB / VIB Rouge? VIB and VIB Rouge (Very Important Beauty Insider) are the premium levels for Beauty Insiders. Spend $350 (for VIB) or $1,000 (for Rouge) at a Sephora store, on Sephora.com or in a Sephora inside jcpenney location in a calendar year (January – December) and you automatically earn VIB / VIB Rouge status for that year and the next. Learn more about the VIB and Rouge programs at any Sephora store or online at http://seph.me/HqvlXP.
Broadway fans, here’s your chance to take home a piece of Wicked. In honor of the musical’s 10th anniversary, five lucky @Sephora Instagram followers will receive a bundle containing the DEBORAH LIPPMANN Wicked set and the Wicked Original Broadway Cast Recording CD!
To enter for a chance to win, Instagram an ORIGINAL image between noon PST on September 27 until noon PST on September 30, showing off your best Wicked-inspired nail or beauty look. Be sure to mention both @Sephora AND #SephoraWicked in the caption and follow @Sephora on Instagram. All valid entries received within 72 hours from the start of our giveaway are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Instagram feed on September 27, 2013 for a chance to win.
See official rules below.
Break a leg!
Celebrate the moment you get dressed with beauty. Three lucky @Sephora Instagram followers will receive a Marc Jacobs Beauty set including The Vamp Style Eye-Con No.7, The Lolita Style Eye-Con No.7, and the Lust for Lacquer Lip Vinyl in Boom Boom—a $146 value!
For a chance to win, Instagram an ORIGINAL image between noon PST on September 16 until noon PST on September 17 that expresses how your beauty routine completes your outfit. Be sure to mention @Sephora #MarcMyMoment in the caption and follow @Sephora on Instagram. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The three winners will be selected at random from the pool of correct replies. Watch your Instagram feed on September 16, 2013 for a chance to win.
See official rules below. Good luck!
I got the Stila smuge eyeliner BUT I dont know which way to twist to make more eyeliner come out because i used it so much that what it gave me is so low that i want to twist it up but when i do twist it nothing happens soooo what way can i twist so it will work???
Last chance to enter our #MarcMondays Twitter sweeps. For our third and final giveaway, three lucky grand-prize winners will receive set containing four full-size Marc Jacobs Beauty products, including Style Eye-Con No. 7 Plush Shadow in The Lolita, Magic Marc’er Precision Pen in Blacquer, Lash Lifter Gel Volume Mascara in Blacquer, and LoveMarc Lip Gel in Dizzy Spell—a $145 value!
For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on August 26, 2013 with #MarcMondays in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The grand-prize winner will be selected at random from the pool of correct replies. Watch your Twitter feed on August 26, 2013 to enter for a chance to win.
See official rules below.
I'm really interested in the SEPHORA COLLECTION Tough Love Studded Compact Mirror (Item # 1508910) but I have no idea what size it is! What are the dimensions of this mirror? Also is either side magnified? Thank you so much for your help!
August just got 3x more chic. Every week this month, enter for the chance to win a set of Marc Jacobs Beauty on #MarcMondays. For our second giveaway, three lucky grand-prize winners will receive set containing four full-size Marc Jacobs Beauty products, including Style Eye-Con No. 7 Plush Shadow in The Starlet, Magic Marc’er Precision Pen in Blacquer, Lash Lifter Gel Volume Mascara in Blacquer, and LoveMarc Lip Gel in Strange Magic—a $145 value!
For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on August 19, 2013 with #MarcMondays in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The grand-prize winner will be selected at random from the pool of correct replies. Watch your Twitter feed on August 19, 2013 to enter for a chance to win.
See official rules below
Every year, Josie Maran partners with an inspirational person—Model Citizen—who proves that doing good is a beautiful thing, to create a limited-edition version of her bestselling beauty products. Then, she donates a percentage of those sales to the charity of the Model Citizen’s choice. This year’s Model Citizen is Ian Somerhalder, an actor and activist currently building a sanctuary for abused animals in his hometown of New Orleans. Three lucky winners will receive a bundle of three Josie Maran Model Citizen products, signed by Josie Maran and Ian Somerhalder—each valued at $113USD.
For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on May 2, 2013 with #SephoraGiveaway in your tweet. All correct replies received within an hour of the question are eligible. The three winners will be selected at random from the pool of correct replies. Watch your Twitter feed on May 2, 2013 for a chance to win.
See official rules here.
Beauty gone bold! We’re celebrating Kat Von D’s new book by giving away five signed copies of Go Big or Go Home: Taking Risks in Life, Love, and Tattooing and five of her new Ladybird palettes.
For a chance to win, Instagram an ORIGINAL image between noon PST on April 24th until noon PST on April 25th that depicts how you go BOLD with beauty. Be sure to mention @Sephora # KVDGoBoldSweeps in the caption and follow @Sephora on Instagram. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Instagram feed on April 24, 2013 for a chance to win.
See official rules here.
Can I use Canadian Store Credit in the States? I have some store credit left after I made a return without a receipt and I would like to go down to the States to buy a product which is not sold in Canada. I know that I can use a Cdn gift card in the States, but how about store credit?
Who wants a beauty bundle with eleven Soap & Glory Sexy Mother Pucker products? Six lucky winners will receive a prize package from one of the UK’s most popular beauty brands—valued at $188 each!
To enter for a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on April 11, 2013 with #SephoraGiveaway in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The six winners will be selected at random from the pool of correct replies. Watch your Twitter feed on April 11, 2013 for a chance to win.
See official rules below.
Join us in wishing a happy birthday to Kat Von D! We’re celebrating her special day by giving away FIVE True Romance Saint palettes—each signed by Kat herself! The palette features eight shadows and an eyeliner pencil—a $36 value.
For a chance to win, Instagram an image between noon PST on March 7th until noon PST on March 8th that depicts what True Romance means to you. Be sure to mention @Sephora and tag #KVDBdaySweeps in the caption and follow @Sephora on Instagram. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Instagram feed on March 7, 2013 for a chance to win.
See official rules below.
Find beauty through fragrance with ILLUME! Two lucky winners will each win a bundle featuring products from ILLUME Eternal Nomad Thai Lily, Coconut Mango, and Cactus Verde lines. Valued at $186.00 USD, each package is a world of pure imagination.
For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on March 7, 2013 with #SephoraGiveaway in your tweet. All correct replies received within one hour of the trivia question are eligible to win. The two winners will be selected at random from the pool of correct replies.
Watch your Twitter feed on March 7, 2013 for a chance to win.
See official rules below.
Hello all! I just wanted to follow up and give a quick reminder for our Beauty Talk guidelines and requests with our posts and private messages.
Respect for all is one of our top Sephora values that is practiced in our stores, offices and througout Beauty Talk. It extends towards respect for other users, our community experts, moderators and Sephora Pro's and is a value we take pride in and take very seriously.
Everyone is free to disagree but please play nice and respect the opinions and thoughts of those around you to prevent any futher or future hostility and to keep Beauty Talk the fun and welcoming community that we aim for.
Should you have any concerns or questions, please feel free to reach out to myself or any other moderators (Keely, Janine, Melissa or Mia) and we will do our best to assist you!
For futher reference you can review the guidelines for Beauty Talk at the link below:
Welcome to Sephora’s BeautyTalk
Welcome to BeautyTalk! Here, you can ask for advice, chat about your beauty experiences, and exchange ideas, tips, information, and techniques with fellow Sephora addicts.
To participate in the BeautyTalk community, all you need to do is be a registered user of Sephora.com. It’s totally free and easy, we promise.
What is BeautyTalk and how does it work?
BeautyTalk is an online community. It is a place for discussion, asking questions, and sharing experiences. Users can post questions and answers to problems they have been encountering, search for advice, and even talk about their favorite subject with others that share the same interests.
A little forums history: Because online communities feature questions, answers and feedback provided by their own users, they are unique knowledge hotspots that have the potential to reach hundreds and thousands of people at any given time.
While anyone can search the Beauty Talk for information, only registered users can post new questions, answers, or comments. Additionally, members can track discussions and even receive notifications whenever new posts are made.
Keep the following common-sense rules when participating in Beauty Talk discussions. Be nice. Sephora’s Beauty Talk involves participants with a wide range of beliefs and ideas about the subjects they’re discussing. We encourage an open dialogue, but require that participants remain courteous and respectful at all times. Please avoid any language that is abusive, intimidating, discriminatory, or otherwise objectionable. This also includes having a tone that is consistently critical, derogatory, or otherwise negative. If we see any of the above, we will exercise our right to edit or remove any post that violates these guidelines. We can also limit or suspend the access of any participant who violates these guidelines. Have good netiquette. When posting messages, please remember that the people who read them sometimes can’t tell what you meant to say or how you intended to say it. Avoid “screaming” your thoughts in ALL CAPITAL letters. And remember that people that may not know you will read your comments. If you think your comments could be misinterpreted, they probably will be. If you think someone has misunderstood you, or has challenged your position, address it calmly in a non-threatening manner. Your moderator will be able to help, but it’s always best for the participants to work it out. Keep the peace! **Additionally, while we do not set formal limits on how much you can post, voluminous posting—whether in terms of number of posts or their length—can majorly interfere with other conversations. There's room here for many points of view, so don't feel like you need to have the last word. **
What is my role in the online community?
Everyone is essential in an online community. Without you, there wouldn’t be a community. By visiting often (and participating) you not only add to the user-created knowledge base, but you also encourage others to do the same. (Trendsetter!) If you come with your toughest beauty issues, you’ll probably be able to find someone else that has the same problem or can point you in the right direction. Then if you’re able to find a solution that works for you, you can add your own insights and experience. Chances are that you may have an answer that someone else has been seeking. Everyone wins.
Remember that online communities should be fun, friendly, informative, and appropriate for everyone.
Privacy. BeautyTalk is a public forum widely accessible on the Internet. Whenever participating in any online community, always remember that what you post is viewable by the general public. Please do not post any confidential or potentially embarrassing information about yourself or anyone else. Posting someone else's confidential information will result in the termination of your access to these services. Information that you should never post includes the following:
Your full name
Your telephone number
Your mailing address
Your credit card number(s)
Your social security number
Your Beauty Insider number
Other receipt information
Personal email address
As a registered BeautyTalk user, you get to decide what content you include in your Profile, and who gets to see it. Please familiarize yourself with these settings, located in the “ My Profile ” area.
Best and worst practices
WE DON’T LOVE
Using a descriptive title for your posts.
Using vague subject titles like “HELP!”
Reading other responses before posting.
Repeating information already provided.
Asking for clarification when necessary.
Contributing to the discussion.
Excessively quoting previous messages.
Focusing on your areas of beauty expertise.
Offering advice on unfamiliar topics.
Being as concise as possible.
Overwhelming readers with information.
Trying to use correct spelling and grammar.
Worrying if your spelling isn’t perfect.
Staying on topic.
Getting off topic.
Disparaging (insult) products or people.
Trying to understand opposing viewpoints.
Arguing with other posters.
Using foul language or off-color humor.
In celebration of Fashion Week, “It” girl designer Charlotte Ronson is giving away two of her favorite products from her beauty and fashion line. Five lucky winners will each win a Charlotte Ronson Canteen handbag and the four-piece “On-The-Glow” Kit. Each bundle is valued at $193.00 USD.
For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on February 7, 2013 with #SephoraGiveaway in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Twitter feed on February 7, 2013 for a chance to win.
See official rules here attached.