I've never known that this was an issue until I searched it online and apparently it is(but I didn't think I'd have to go through it). I'm missing 2 of 3 samples associated with my order. I didn't even receive any substitutions. I'm not sure if the samples were out of stock or what but it would've been nice to have been able to choose something else even if they were. It sucks expecting something new to try and to not have it arrive.
Hi, I signed up for the beauty insider card and have been using it each time that I've been buying things at sephora. I just realized that I can also access my info online at this site so I just made an account to see how many points I have. My account tells me that i don't have any recent purchases or points but I have made quite a few purchases at the store lately. Where can I sync the BI card that I have with my account? Thanks
Is there a survey I can take for the CS dept? I have been receiving excellent customer service here, on fb and over the phone. I just hope there is a survey for them like the one we take for our store experience. The CS dept deserve kudos/props too. For now, (since I don't know how to give my feedback for the excellent customer service I received) I would just like to say, "Props to Miabt and Zannabt!"
Hello Customer Service,
Recently, I bought a Mia2 in White color for my brother during VIB sale. http://www.sephora.com/mia2-skin-cleansing-system- P296898?skuId=1382407
Turning out he does not like white color, and, at that moment, his favorite color Black is out of stock.
Later, I also realize that Sephora do carry a set includes Mia2 in Black. I wonder can I exchange my Mia2 ( White) to that set?
I have not used the Mia2 yet. It is still in sealed.
Can I exchange to the set? http://www.sephora.com/mia-2-high-performance-mens -holiday-gift-set-P389536?skuId=1635218
Hi! I just recently made a little shopping trip to Sephora, and purchased a few items, at the time I was making an exchange too so the lady did not ask for my rouge card. I assumed that the barcode from the return paper would have it, but I guess it didn't! Can i get my points added from that purchase? Also I want to make sure that my new rouge card is the one linked to my account! I recently lost my rouge card and just got a new one, however I'm not sure how to check if thats the correct one linked? Thank you!
I had a few NARS shadow singles in my basket, waiting to check out, as well as saved to my Loves list, and I had the Pulp Fiction palette saved to my loves list too, and this morning they are all gone from my loves list and I can't even find NARS shadow singles on the site anymore... Were they discontinued (unlikely) or is this some sort of weird system glitch?
Hello, I placed my first online order on 11/24 and it all went smoothly. Today (11/26) I decide to place another order online, and the order gets cancelled due to "Unsuccessful Authorization" when I've used the same card, billing and shipping address. My card still works for other online purchases at other websites. My CC company even confirmed that there is a charge from Sephora for the amount of the cancelled order, so why does Sephora state that it was unsuccessful? Should I attempt to place the order again? I'm scared I will get charged twice and not receive my order. Thanks.
My beauty insider points are not in my account. I've made purchases before however, i had not signed up online until now. I believe there might have been some sort of information mix up when i signed up at the store. Is there anyway to get my points into my account?
I just reached Rouge and called to schedule my Free Make over and was told I could only get a Free Mini Make over which was free when I was BI and VIB. I clearly see on the website it says Free Full make overs and the other one that $125 is also free for Rouge so why am I being told only a Mini make over is free for rouge? I will be super **** if I spent $1000 and I can only get Free Mini Make overs because I got those free when I was a VIB. I have read Sephora also cancels orders if you place alot of small orders using the free shipping offered to Rouge members which is *** if you ask me. Can someone clear this up for me? Are we only offered free Mini Make overs or do we get Free Full make overs also?
I'm so mad that there's no concrete answer to my questions. I've placed an order on October 31th and already paid it 2 1/2 weeks ago. Sephora didn't dispatch the order or cancel it. Once I got the answer that there's been a preapprove to that order for the returned items?? I didn't return anything and I'm not willing to wait for 45 Business days to get a refund. I never received an E-Mail that Sephora cancel the order and will refund it. Sorry, this is poor. If you don't want to solve this problem I'll call VISA and handle it myself. I will never order or shop at Sephora ever again!
Let me just start by saying Sephora is one of my favorite places to go and we just recently got this sephora. I took my mom with me to the sephora in friendly and was instantly greeted and was asked several times if we needed assistance. There are 3 employees that I have to talk about Natalie, Lexi and Megan. These three ladies are literally the best. First off they were super friendly and very charismatic. They are all extremely skilled and very patient. My mom is very new to makeup and they sat down with her and really made sure she got all the techniques down and the right products. These ladies are the reason I became rouge in only two visits. They know what products work and which ones don't and they are totally honest about it if you have an item they don't think is up to par and they NEVER try to sell you on things you don't need. I was blown away by how amazing these three ladies were and are a huge reason why I will continue to frequent this sephora.
My significant other had purchased the OPI Gelshine system two weeks ago and not too long after there was a price drop. Is it possible to get a price adjustment and have the difference refunded? I feel that within such a short time frame this is a reasonable request. I sent an email and was told that this was not possible, but I do not understand to as why this is the case, especially since the credit card was only charged yesterday for the purchase due to a delay with shipping. This will really save the hassle from having to go to my local store. I hope for a positive reply. Thank you in advance.
I want to place an order as a gift for someone travelling to the US for Boxing day shopping. I really want to send her the fragrance sampler with voucher as she will be able to redeem it. Is there anyway I can get this shipped to Canada from a Sephora in the US?
Hello, I have been making several purchases at my local Sephora. I have realized that the purchases I make and the points don't add up to the amount I am told in store. I am 'VIB' now, but my online account tells me otherwise. I am not sure whether I have two emails signed up to the account. BUT i really want to have this fixed! I want to earn points when shopping online and in-store on the same account! PLEASE if someone could help me out. That would be great! I want my proper points/and purchase history to show up on my online account! thanks so much xo
I just received my most recent order that was placed online as of Nov 10, 2014. I am missing 5 Sephora fabric masks from my order. And there was no packing slip inside the box. This is the first time it had happened to me with all the online orders that I had. Can someone help me?? I would really appreciate it!
Hi, I have a VIB card, and two other accounts that say that I am not even a BI. I would like to find my VIB card account information, i.e. linked email address and physical address. In addition, I would like to transfer points form my other accounts into my VIB account. How would I be able to do that, and delete the other two accounts?
I just reached Rouge and called to schedule my Free Make over and was told I could only get a Free Mini Make over which was free when I was BI and VIB. I clearly see on the website it says Free Full make overs and the other one that $125 is also free for Rouge so why am I being told only a Mini make over is free for rouge? I will be super ******* if I spent $1000 and I can only get Free Mini Make overs because I got those free when I was a VIB. I have read Sephora also cancels orders if you place alot of small orders using the free shipping offered to Rouge members which is **** if you ask me. Can someone clear this up for me? Are we only offered free Mini Make overs or do we get Free Full make overs also?
I placed on order on November 14th, and received a shipping notice a week later. However, whenever I check my order status online, it still says in progress? I am a VIB Rogue, and I know you guys have had an influx of orders but I would expect that when I get a shipping notice that there is a tracking number. And that the order would not take more than a week to arrive since I live just outside of the Toronto area.
Hi, I had re-qualified for VIB for next year a few weeks ago during the sale. I am wondering if I am going to be sent a kit (similar to the welcome kit when you first qualify for VIB) or promo code for re- qualifying? So far I have not been contacted or emailed any info about this. Thank you
I was just charged twice and considering I only ordered once id like my money back..... $115.01 charged twice is kind of a lot and I need that money for various reasons. So I hope this gets resolved and hopefully shortly. Like when exactly would I get my money back? Because I sure didn't ask to be charged twice...
I had made an $83 purchase in store, when the clerk brought up my Beauty Insider Rewards card, she gave me the birthday gift but I'm not seeing any points for my purchase. How do I get these added to my account?
I do hate to complain about something so minor as free samples, but if I didn't want to try them, I wouldn't order them, would I? This isn't about missing out on -a- sample (like my previous order) my latest order had -no- samples whatsoever. I'm really disappointed. Again. I don't always buy from samples, but it's a way to find new products and I was looking forward to trying all three of them. Substitutions I understand. A complete absence, nope. =(
I just received the package for an order I placed during the sale and I noticed that it is missing one item, yet I was still charged for that item. How do I go about getting that item actually being sent to me? Or is it possible to go to my nearest Sephora and ask for it? (asking this because I will be out of town soon and don't want the item sitting on my front door for an extended period of time)