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Q. I'm not finding Lancome Nude Miracle on this site. Did you stop carrying it? Thanks.
I'm looking for Lancôme Nude Miracle.  Been buying it on here for years.  Can't find it.  Help!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Moiterri, It hasn't been discontinued but we don't have a restock date quite yet. see post
Q. VIB Rouge Re qualification + VIB Rouge Welcome Kit Policy
Hi, I was re qualified for VIB Rouge every year but somehow I never got welcome kit.I  did see the Nar Blush for like 3 second online last year but it disappeared when I checked out.I didn't know that I was supposed to get it each year with rouge re-qualification until now but I thought online purchase should have shown it in checkout or store lady given those to me when I purchase items in store all these years? I also never get any email to remind me to redeem the welcome kit either I just found out about welcome kit will be given out when we re qualify for rouge status and it's not only one time thing where I became rouge for the first time after I talked to the representative today. Online representative also tried to help me out but couldn't and asked me to call the store. I called the store and they said they see I am qualified for rouge but doesn't say that they can give out the welcome kit to me somehow and I need to talk to manager for it. I was re qualified for rouge every year , latest was last year August 2016 and in store or online purchase never given me any welcome kit.  If I was supposed to get it every year I re-qualify for each year how come I never received it or no one mentioned it to me?  My point is 8,000pt was year and this year is 9,000pt. I would greatly appreciate if anyone could look into it to verify the policy and also add me to mailing list for the welcome kit redeem. Many thanks!
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MeganBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi moekyaw,    I would be happy to help you resolve this! I will send you a PM shortly.    Warm Regards,    Megan  see post
Q. Physical VIBR card
I'm wondering how people are getting their physical VIBR cards because I didn't get one... I was told that Sephora is no longer having any physical VIBR card. TT TT is there any way to get one? I really want to get one... 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Michelle1008,  We are going digital, so you can access your mobile Rouge card on the app.  The physical cards are no longer included in the Rouge welcome kit. see post
Q. Rouge Welcome Gift
Hi I was wondering how do I go about adding the rouge welcome gift to my cart? I noticed before I had the option to do so before checking out but don't see that option anywhere now. Any help would be great thank you!  
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @Joeybeanns,   I will send you a private message so that I can help you with this.    Best Wishes,   Janean see post
Q. DELIVERY NOT FOUND
Hi,    As tracking shows they already delivered my package at my front door.    However, I did not see it. I already sent @MariekeBT a DM but it is not read yet.   Please help.  
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @Jincy,   @MariekeBT is currently working on other projects, so I'm more than happy to look into this for you. I'll send you a PM shortly :) see post
Q. How can I get a Sephora Insider Card if I registered online?
Since I registered online, I don't have a Sephora Insider Card. I would love to receive one, but I don't know how so I don't have to repeat my super long e-mail address all the time! Can I get one shipped to me? Please answer me ASAP! Thanks!
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roxanneeee / FRESH FACE / answered
A. Is there a way for me to get a beauty insider card mailed to me ? I also registered online but don't have a card.  see post
Q. Missed Birthday Gift!
Hi there, I forgot to collect my birthday gift (my birthday was in December). I was just wondering if there is any way I could get my birthday gift now or is it too late?    I have been really busy and could hardly find a time to go and collect it. Please let me know.   Any help will be really appreciated.   Cheers Nowreen
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @BeautyNowreen,   I'll send you a pm shortly to help you out. :) see post
Q. How do I merge my VIB card to my online account?
I made an online account and don't know how to put my card info into my account
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Hannah0208,   I can help you with this :) I will send you a PM now.   Always, Danee see post
Q. MY BEAUTY INSIDER POINTS ARE ALL GONE!!!
Last time I checked, which was last night, I was a VIB Rouge client with more than 2500 beauty insider points.   But I wake up this morning and try to put items into the basket to get ready for the spring sale and I notice that I am no longer a vibe rouge client....?   So i went into the My Points & Status section, and it shows that I have earned no point....   I called the customer service and he tells me that he doesn't see any beauty insider points on my account either.   Plus he doesn't see the purchases that I made in 2016....   Why is this happening to me... like the DAY before Spring Sale!!!   Did this ever happen to anyone? What can I do to fix this??   PLEASE HELP ME!!
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @London1101,   I'm so sorry to hear this! I'll look into this and send you a PM soon.  see post
Q. Can you use multiple discount codes in-store?
I have VIB status and will thus have access to the upcoming VIB sale. However, I also recently renewed my VIB status and received a 10% off discount code for that. I know currently you can only enter one discount code for online orders, but can you use more than one for a single in-store purchase? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi cav17,   Generally, our Sephora stores are only able to accept one promotion code per purchase. However, I'd recommend contacting your local Sephora store directl... see post
Q. Online Gift Receipt Option?
Hello, I am purchasing something online to give as a gift to someone else. Is there a way I can get a gift receipt in addition to my own purchase receipt? I would also like to claim my birthday set and get samples  but I don't want these items to be shown in the gift receipt in case the person decides to return the product and purchase something else. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Cecexo,   Regretfully, we do not currently have the option to provide gift receipts and we apologize for the inconvenience! The order invoice included does not in... see post
Q. My loves list has disappeared!! How can I find it?!
So I had a huge list on my love list, basically 5 pages worth of stuff saved, and now sephora got rid of it?! It basically tells me that I haven't started one yet. How do I retrieve it...? Has this happened to anyone before. Ever since they have updated their site, I've been experiencing a lot of issues. Who can I contact regarding this problem. If anyone one has answer please feel free to message me. Thanks 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi rawrx,   Don't worry, we definitely did not get rid of the Loves list! When viewing the site, to the right of the big Sephora logo towards the top, you should see... see post
Q. Change my birthday
Hi! Could you please change my birthday from July 27th to June 27th? I didn't know that I may receive a gift when I set up my account so I just chose a random one. Thank you so much!  
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @Arya27,    I went ahead and changed this for you! You may need to log out and log back in to see this change.    Best, Mali see post
Q. How does this work?
Hi Everybody, Im new to this forum and im kinda confused? Is there different levels of beauty talk members? Where can i see the different rankings? How do you gain the best ranking?  Thanks so much
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi smahon101,   Fore more information regarding Beauty Talk guidelines, please check out this thread here > http://community.sephora.com/t5/Welcome-Getting-Started/B... see post
Q. Price Match
Does sephora price match the same brand on their own website?    For example, glamglow cleansers are  priced  lower directly from glamglow than on the sephora site. This is full price - not on sale! I would rather buy from sephora, but I am not going to pay more when I can get it directly from glamglow for cheaper... 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi m1234m,   Yes, we would price match for something like that. Send me a private message with the product you're referring to I can look into this for you. Thanks! see post
Q. How do I change my birthday? I need to change it to april 2nd my real birthday
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @Mia1644,   I'll send a pm shortly to help you out! see post
Q. In Store Makeover?
Hello, I've scheduled a makeover in the Wichita, KS Sephora, the one you get with a $50 purchase (I have a $50 gift card I got for valentines day), and I was wondering if i just show up with a fresh face and they do a full face of makeup on me or if I need to wear my own foundation because they only focus on a specific request like contouring or eye shadow etc.  I was hoping for a full face using products I wanted to try for my wedding day. Thanks!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @MrsStarkey,   You will receive a 45-minute full-face makeover when you spend $50 or more. I suggest contacting the store directly for more information. :) see post
Q. I did not received my package 3 days after the delivery date
I place the order on March 30 and the estimated delivery date shown on the order is March 31.    Today is April 4, I received the package from the order I placed on April 2, but I have not yet received the package for the order I placed on March 30. It is very odd.    I saw some past posts that Sephora would not refund for missing package AND my package has been lost before 8 months ago. Back then the customer service was not supportive and would not even helped me look into the case, not even mentioning getting the refund for me.
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. @CarrieYP, I'm so sorry to hear this! I'll look into this for you and send you a PM soon. see post
Q. Order Showing As Delivered - Was NOT Received.
Please help!   I've recently purchased two separate orders (one on the 24th and one on the 25th), though both orders say they have officially been delivered, I haven't received the package. I asked my parents and both deny seeing it or having a hold on it, even knowing there  was a package. It wasn't on the front porch, nor anywhere near the mailbox. What do I do? Please help. 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @NovoKoda,   I'll send you a pm shortly to further assist you with this. :) see post
Q. Point Perks
Hi, Anyone else find that the higher point items are alllways sold out as soon as they hit the site? Do you guys think theres even a point in collecting my points if I can never get the higher point items? I've recently started collecting my points but always seem like on Tuesdays and Thursday that as soon as a new point perk hits the site, its immediately sold out...kinda makes me feel like its pointless spending money when I can never get the point perks
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @Valerir,   Sorry about that! They are available in smaller qualities and tend to sell out quickly. I will forward your feedback though.   Best, Mali   ... see post
Q. Brands Search
I'm not sure who this really goes to but PLEASE BRING BACK THE OPTION TO SEARCH BRANDS BY A THROUGH Z!! That way actually helped me to discover more brands than by these new options without it. Thank you.
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BEAUTY CONNOISSEUR Tramalala / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / answered
A. Is there any update on when the site will be fixed?  The new site is not shoppable. see post
Q. combining beauty insider cards??
how can i combine my beauty insider points. I have three seperate cards and want to just put them all on one caard...?
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IrisLynn24 / RISING STAR / answered
A. I need help combining my cards as well see post
Q. Points not applied after months.
Hi I noticed that my points have not been updated since January 10. I've made purchases over $100 and I'm just realizing my points aren't being added.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi SkynDeep,   I'm so sorry to hear about this! I'm sending you a PM to assist you with this.   Always, Danee see post
Q. Gift cards
I have two Canadian gift cards that I would like to use toward an online purchase. Can I use both gift cards for one order?
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @lauralalc,    Yes, you can use up to two gift cards for your online purchase! If you'd like to use more than two or are having difficulty applying both to your o... see post
Q. BIRTHDAY GIFT HELP
Hello,   My birthday month has recently passed but I wasn't able to redeem my free gift in time, and now checkout won't let me. Is there anyway I can get it now or do I have to wait a whole year?   Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Tartelett3, I will send you a message to help. see post
Q. How do I change my Birthday on my account?
Hi! How do I change my birthday on my account? I had put in a random one when I created my account but I would like to change it to my real birthday. I was able to change the year but somehow I cant find a way to change the current date (January 1st) to my actual birth date (April 29th). Any help is appreciated, thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi sephoraddict123,   I've updated your birthday to April 29th for you :)   Always, Danee see post
Q. do you need a receipt for returning sephora.com order through the mail?
i will be returning a sephora.com order through the mail, but dont have the receipt that came with the package. is this a problem? if so, how can i get a copy of my receipt to include in the package?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi amstpiere,   It's no problem! :) You can re-print your invoice by logging into your account. Under ‘My Account’ > ‘Orders’ select the appropriate order number and... see post
Q. can i return a product bought from a regular sephora to a sephora jcp even if the sephora jcp doesnt carry that brand?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi amstpiere,   Yes, you can return the item to a Sephora inside JCPenney location even if they don't carry that brand! However, I do recommend contacting the SiJCP ... see post
Q. Returns?
I wanted to return a couple items from an order I made online. Not sure whether to mail them or go to a free standing Sephora, though it's extremely far. The card I used to place it has been canceled and replaced, so how do I go about getting a refund?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi captaainleese,   I'm sending you a private message with more information!   Always, Danee see post
Q. Someone is using my Beauty Insider card? I see purchases that i didn't make!
I recently logged into my sephora account and see a lot of purchases on my Beauty Insider card that I didn't make, in places I didn't go! I'm confused and don't want people using my points that I've cumulated! Can you help?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @Katiemcdade12!   I'll send you a private message shortly to help you out with this. :) see post