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drpengie1
Linked accounts
I've just had my accounts linked in the last couple of days as I had an instore account and an online account, but now I can't use my original nickname. Also I ordered something online and I can't see it on my profile. I need to be able to track the progress of this. Thanks
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Hello7Yuki
Q. Help me.....
I didn't receive the package that I ordered. I check the tracking number, it said delivered. And the wired thing is in the tracking number show it ship to: CHATTANOOGA, TN, US. This is NOT where I'm livening. I livening in  Sun Prairie, WI and my order details say " ship to: Sun Prairie, WI" too. I need help/ explanation.........;( 
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AlicAliV
I Forgot To Use My BI Card, Can I still Add My Points?
I forgot to use my BI card on my recent purchase. Can I still get my points added to my account?
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Dilar
Dilar / NEWCOMER / replied
Yeah! Same as well! I just purchased today. I have my receipt too. Can i still add my points? Today is my birthday see post
victorianyc95
Online and In-Store Account
I've had both an in-store and online account for a while, but whenever I buy anything in-store none of my points show up on the site? I'm pretty sure I've added my insider card to the online account, and I've also just gotten a VIB card, will I need to sync that one with the online account as well or will it be automatic? Than you for your time.
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Sure Krazykurls!   I'll send you a message now. see post
jessieanneeee
Makeover
Now since I know that I can use my $25 gift card towards the makeover, how do I schedule an appointment? Should I just call in? 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jessie! Yes! Please contact your local store and they will be able to help set you up with an appointment. :)    Cheers!  Kevin  see post
ouiLolita
VIB rouge card/ want to link to online/mobile account
I'm a VIB rouge member but I do not know how to link that to my mobile/online account so I can still receive all the points I've been racking up. Please help!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Moorchild15! I can help with that! I am sending you a private message with more details.    Cheers!  Kevin  see post
rose88
Anyway to update reviews?
Is there any way to update our product reviews? I usually wait to review a product to make sure it's thorough, but sometimes a product's efficacy changes or something new comes up with continued use of the product or another factor effects the product.   It doesn't look like there's a way to do it (and you can't add more than one review to an item), but maybe we can have the feature added?   I'm thinking specifically of a self tanner I bought that was ok, but then after spending a lot of time in the gym lately, I've noticed the smell becomes overwhelming and atrocious--really really horrible, like rancid fried chicken or something. People should be warned! lol   Thanks!
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TheSocialQuota
BEAUTY WHIZ TheSocialQuota / BEAUTY WHIZ BEAUTY WHIZ / replied
Hi Tamara, scroll to the bottom of your BT profile page to see!   http://community.sephora.com/t5/user/viewprofilepage/user-id/446050 see post
tinytiff101
Shopping in the US with a Canadian VIB card?
Hi there,   I'm just wondering if i can collect points in the same way when shopping in the US (I hold a Canadian VIB card)?   Thanks in advance!
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tinytiff101,   You will be able to collect your Beauty Insider points in our U.S. stores in exactly the same way as you do in our Canadian-based stores. Kee... see post
SAHHOTMOMMA
Long Lasting Blush
I love the Tarte Amazonian clay blush but was wondering how the Kat Von D blush compares  in staying power?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SAHHOTMOMMA,   In my experience the Kat Von D does last a long time and it has a great amount of pigment. It is formulated to be fade proof and long wearing... see post
Puddytat
Shipped to wrong address
I placed an order on Sunday. I received the shipping confirmation yesterday showing it was begun shipped to the correct address. When I looked at the tracking through UPS today , it showed that my order had already been delivered to another state. My order number is 3060652401. How do I correct this and get my merchandise?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Puddytat!   I am sorry your order was delivered to the incorrect address. I can look into this for you. I'm going to send you a private message with more informat... see post
mommy
Q. i just moved and what a hassel it was to get it right with sephora
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi mommy ,   I'm sorry to hear that! What was the issue that you were experiencing? I also moved your question from Acne to Customer Support.   see post
Tirah
Why didn't I get 3 day shipping this time?
I already sent an e-mail to customer service earlier but I thought I would ask this here too. On Sunday I placed an order that was processed and shipped late Monday. When I tracked the order through UPS it said 5 business days with a delivery date of next Monday. I've tracked it several times today thinking that it was a mistake and will get rescheduled for "early delivery" but so far nothing has changed. Not only am I supposed to get free 3 day shipping as Rouge but my order was also over $50. Why didn't I get the 3 day shipping?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tirah!  Sorry to hear that! I am sending you a private message with more details.    Cheers!  Kevin  see post
teta86
how can i add my beauty insider number to my account?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi teta86! I can help with that. I am sending you a private message with more info.    Cheers!  Kevin  see post
audrei258
Q. Survey and 100 points
Hello,   How long does it take for the 100 points to be posted to the VIB account?  I filled a survery a few days ago. Thank you!   Amy 
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vudu007
vudu007 / NEWCOMER / answered
A. Hi  I just wantes to take a moment to say thank you to Ivan @ store #88 ( River Park  FRESNO) he was so helpful. He went above and beyond to make sure I found what I wa... see post
AngelinaCheuk
Forgot to get my beauty insider points during purchase?
Is there any way I can still get the beauty insider points at this point? I still have the receipt with me. It'd be great if I could get the points back online . Thanks
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AngelinaCheuk, I'll send you a message to help. :) -Laura   see post
marisa811
Q. 2 beauty insider cards--how do I combine them?
I have two insider cards and I want to combine them so all they points are on one card and under just one email address. How do I do this?
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kayc0c0
kayc0c0 / NEWCOMER / answered
A. Hi,   So, I have the same issue. I have two cards and I would like to combine them under one email address.   How do I do this? see post
marissaneomi
Recently Purchased Items missing in Purchase Records?
I had purchased a few things in store on the 12th, and every item except for the occ Black Dahlia lip tar showed up on my online account in my purchases. I was just curious as to why that would happen, because its on my printed receipt, just didn't show up on my online account, and I'm wondering if I'm also missing points for that item.
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marissaneomi
marissaneomi / NEWCOMER / replied
Well thank you two! It does make sense that it usually happens with items excusive to certain stores because here in the Hampton Roads area of Virginia that is the only ... see post
Sal6689
VIB and online account?
I just signed up for a Sephora online account and it shows that I have 0 points. I have a VIB Beauty Insider card with points, but seems there's no way for me to merge my card with my online account. Is there a way to do this?
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Sal6689
Sal6689 / NEWCOMER / replied
Thx. see post
CrimsonBetrayal
My tracking number is for someone in california's order..
I have someone in California's tracking number. How do I get my orders tracking number? 
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CrimsonBetrayal
BEAUTY MAVEN CrimsonBetrayal / BEAUTY MAVEN BEAUTY MAVEN / replied
thank you, I sent you the reply back :) see post
hollyef
how can I connect my VIB rouge card to my online account??
I am having issues connecting my card to my online account, where it says I have zero points and still beauty insider status?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi holleyf! I can help with that. I am sending you a private message with more info.    Cheers!  Kevin  see post
meecheroo
Still haven't received package
Hello,   I still haven't received my order. I contacted Sephora a few times, and I was told via private message that if I hadn't received my order by the end of 8/18 that I could either have the items reshipped or a refund. I did want the double points and VIBPARTY promo bag, but at this point I would just like to be refunded. Thank you.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meecheroo! I am sending a private message to help.    Cheers!  Kevin  see post
anconard
Why didn't my in-store points show up when I linked my card and online accounts ?
I recently had my Beauty Insider card linked with my online account. All of my in-store purchases showed up online but the points didn't transfer to my online points balance. How do I get my in-store points to link to my online account as well?   Thank you, Rachelle Ancona
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rachelle! I am sending you a private message to help.    Cheers!  Kevin  see post
PatriciaMc
I didn't get my points!!!!
I made a purchase during the VIB sale in store and online. When checking my online purchase I realized they never scanned my VIB card in store. My purchases aren't listed and I didn't get my points. Anyone know if they can add them on? I still have my receipt. I want points!!! Hahaha!!  Thanks Patricia
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valmgad
valmgad / NEWCOMER / replied
I have the same problem as well! I bought the brush shampoo and another brush. I should still have the receipt but I just noticed I never got the points nor is it listed... see post
Nerisai
I recieved a 10% off coupon for reaching VIB. Is it only usable for a month?
Hi there, I hit VIB on August 8th. I received a 10% off coupon that says "expires 30 days from V.I.B. qualification date". I have no money to use it now, but I was planning on using it for my birthday, which is September 25th. Is there anyway the coupon can be extended, so I can use it then? Or forfeit my coupon now and receive a new one around my birthday? I didn't know that the coupon expired a month after you hit VIB, or else I would have waited. 
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BB541
BEAUTY WHIZ BB541 / BEAUTY WHIZ BEAUTY WHIZ / replied
FUN!  Happy Shopping!  see post
pandamia
STATUS: Unsuccessful Authorization
Hi,   I placed a order in this afternoon and it should be sent to my friend's home and bring it to me. However, I checked the order online now and the status is "unsuccessful authorization". Does it mean the order has been declined? Looking forward for a quick response so that I can call my friend to any Sephora store and buy products since I need them urgently. Thanks.   Mia
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mia, I'll send you a message to help. :) -Laura   see post
dahlianoir
Kat Von D Liquid Lipstick in Vampira
Hey. I was just wondering if there was an ETA on when this color would be restocked? Also, I went to the three stores near me that the website said it was stocked, and when I went there they said they couldn't find any.   All of these stores have their drawers incredibly unorganized, and it's no wonder they can't find anything.    It's sad, cause I really want this lipstick.  
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dahlianoir, Unfortunately we don't have an ETA for the KVD Liquid Lipstick in Vampira at this time. I'm sorry for the inconvenience. :) -Laura   see post
Ismu
Linking a BI card and account
Hi,   I'm from the UK but go to Sephora when I get to the US. I got a beauty insider card last time I was there but cannot remember the email address I used. Is there anyway to link my card to this account?   Thanks!  
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lsmu, I'll send you a message to help. :) -Laura   see post
SS77
MERGE STORE ACCOUNT TO ONLINE ACCOUNT
I am a Sephora VIB member and want to check my VIB points online however my account shows that I have 0 points. Can anyone help me with this issue? Thanks!!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SS77, I'll send you a message to help. :) -Laura see post
KED2014
HELLP sephora messing up bank account
there is no purchase in my order history on sephora.com i got no confirmation email but my bank account was charged TWICE sephora.com never told me my order was confirmed it just said try a different card, HELP WHAT DO I DO???
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KED2014, Our records indicate that your order was attempted, but not completed. The items you attempted to order should still exist in your shopping basket on Sepho... see post
mamroczek
Website won't recognize Beauty Insider Account
Hello! I've never been able to link up my Beauty Insider -- which works fine in-store -- to Sephora online. I just made a purchase and tried again and each time it says "Create BI Account failed."
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mamroczek, I'll send you a message to help. :) -Laura see post