Hi, I thought everything was fine with my order and didn't get any messages to the contrary but checked the Sephora website today, only to see that my order has had an unsuccessful authorization. Can you please tell me why this may have been unsuccessful as I already receive a paypal notification of the purchase Luisa
I have an old card with an old email and I want to transfer points to my new card. How can I do that? If I can do it with a link, thatd be amazing. I'm at a meeting right now and I cant call. Thanks in advance!
hi! can someone please help me went to buy at sephora's store and they gave me a black beauty pass then i tried to make an account but it seems that the number from card is different from the one i've sgned in.. can someone help me sync my card to my online account? thank you!
Ok, so I'm not the person who rants online but Sephora gave me such a hard time I just had to. Over a WEEK ago, I ordered some Tom Ford Beard Oil as a gift for someone. Mind you, it was IN STOCK when I bought it along with some free samples. However, the very next day it was showing me that it was out of stock. So I thought ok, maybe I can wait an extra day However, after it was in stock, something happened to my shipping. Mind you, I ordered last Monday and now it's Tuesday, still with no signs of my item arriving yet. It told me on Monday that my item has been rescheduled for the NEXT business today. As I checked online today, it still isn't showing any signs of it delivering yet. It arrived in my area yesterday and still isn't on a truck or ready for delivery. I am so frustrated as this was my first time buying ANYTHING for Sephora through a friend recommendation. But after this first impression, I can't see myself buying anything anytime soon from you guys unless something is resolved. I am very disappointed as my item is almost 8 DAYS late. I hope Sephora can make up for this as I am immensely disappointed. P.S.( This was a Canadian order and they told me the day after that it would be delayed 1-3 days however, it's almost been 8!)
Hello, I was wondering if anybody was having a delayed shipping issue. I placed an order on Monday afternoon and have not yet received a shipping notification. It is currently Wednesday evening. I had look at my order history since 2015 and have always had the shipping label (email notification) created/sent the same day or the day after at the latest. I live in Canada and have always been impressed at how fast the orders arrive to my doorstep from the Mississauga facility (48 hours sometimes!).
I reached VIB Rouge in December however the welcome kits were out of stock online. Now every time I go to my cart I still dont have the option to add a welcome kit even though I havent received one yet. Any suggestions? Thanks!
I bought face wash and a mascara at my local Sephora. I do not have the points I should've received. When I was there, the cashier said that I have 611 points, but looking at my account, it is not there. When I go to the purchases tab on my account, it doesn't even say I bought it! Maybe she put it under the wrong account? I'm not sure if anything can be done, but I would like my points. Thank you! Emily
My birthday is in July but I already know that I will not be in the states for the whole summer, therefore I'm wondering whether I could get them before I leave...( Actually it's also fine if I could get them after I'm back but I really love that tarte blush & wanna use it during summer, so I'd love to get my hands on it earlier! )
i want to get my makeup done for my friend's semi formal because i want to look some what nice because i can't do makeup for my life. My friend got her makeup done her and she looked stunning but she doesnt remember the pricing. can i get my makeup done here? how does the pricing work, and booking the appointment?
I placed an order on 1/1 and found out that my order has been cancelled because of unsuccessful authorization. So I order them again on 1/4, but the problem wasn't solved. It also has been cancelled. what's wrong? I'm worried if I can't get my money back on those orders.
I received an email today at 5:24pm saying my order has been shipped but : 1) my order status is still in progress 2) when I click on track in the email, it brings me to another page where it says under delivery date: " Delivery date information will be available once your package has been shipped. " 3) the tracking number doesn't work when I try to track it on the canada post website Am I doing something wrong 😅....?
Two things I would like some help with please... 1: I bought the Marc Jacobs Up All Night Five-Piece Petites Le Marc Lip Creme Collection online on the 16th of December (order number 54289102XX) as a gift to my friend. She opened it yesterday only to find that instead of the five different shades, she had been given two of two shades (Slow Burn and Miss Scarlet) and no Scandal or No Angel, as shown in the attached photos. The shades she has are: Oh Miley! x1 Slow Burn x2 Miss Scarlet x2 The biggest problem is that I am in New Zealand (where she is also as I had brought the set as a gift over to her) until December so I cannot even go and exchange it in store. Can you please help us find a solution for this muck up? 2: The second part is that my Rouge Welcome Gift (NARS blush) seems to have disappeared. A few days ago I had popped it into my basket, but then logged out of the app before making the order because my points had disappeared and I was back to VIB like a few others seem to have experienced during your maintenance and caused issues with other (point) rewards in my basket. In logging out, the app told me it would clear my basket, and I accepted that because I had my products saved in my love list anyway, and could easily add them and the Rouge gift back into my basket later. The points and my Rouge status is back, but now the problem is that the Rouge gift seems to have disappeared on the Rewards page from where I had originally added it.
I bought my sister the urban decay palette 3 for Christmas, she has had some reaction to it, red dry skin around the on and around the eye lid, she doesn't have the box anymore. Can we still return it? or even exchange it for a different palette?
Hi, I've placed an order on December 25th. Today I checked the order and the status shows unsuccessful authorization. Since I really needed my order before December 30th, I want a refund ASAP. M any posts here implied that the refund circle of Sephora is REALLY LONG. Can anyone help me to accelerate this process?
So firstly I've been a VIB member for so long that I cannot remember but i've just recently realized that my online account stills says beauty insider. This probably explains the second problem. Which is why I don't get the emails either about the special coupons like 15$ of $50. I had had someone connect my card to my online account a year ago if that's any important. This is how it looks on my account..IF someone could please help, I would greatly appreciate it. I keep having problems with my online sephora account T_T. Thanks tta
Hello! At the time of purchase, I gave the cashier my Beauty Insider Rewards Card, she scanned it, but it still went through as a Regular Sale, so I did not receive my points! She explained to me that it was her second day there, so I'm not upset, just wondering if there is a way to fix this situation! Thank you.
Hi, On my recent order as a gift for someone the wrong three samples were sent. I wanted three fragrance samples and instead received skincare three samples that the person I am gifting too cannot even use. Is it possible to receive the correct samples? This is disappointing as the package was a gift, and the samples chosen were curated for the person I gifted too.
My order was said to be delivered on Thursday, 12/1 at my front door according to OnTrac's tracking system, but I never received the package. My apartment mate was also home during the time the order was said to be delivered but it never showed. I emailed Sephora's Customer Service, but because there was no reply I ended up calling yesterday afternoon instead. The representative let me know that a lost package claim with OnTrac would take up to eight business days to complete. I was wondering how I would know when this claim is fully processed - will i be notified through email or some other method ? In addition, I am leaving my apartment for a month for winter vacation soon, so I'm feeling really anxious about what happens after the claim is filed when I am no longer at my apartment. Please help, thank you