I didn't receive the package that I ordered. I check the tracking number, it said delivered. And the wired thing is in the tracking number show it ship to: CHATTANOOGA, TN, US. This is NOT where I'm livening. I livening in Sun Prairie, WI and my order details say " ship to: Sun Prairie, WI" too. I need help/ explanation.........;(
I placed an order on Sunday. I received the shipping confirmation yesterday showing it was begun shipped to the correct address. When I looked at the tracking through UPS today , it showed that my order had already been delivered to another state. My order number is 3060652401. How do I correct this and get my merchandise?
I've had both an in-store and online account for a while, but whenever I buy anything in-store none of my points show up on the site? I'm pretty sure I've added my insider card to the online account, and I've also just gotten a VIB card, will I need to sync that one with the online account as well or will it be automatic? Than you for your time.
I already sent an e-mail to customer service earlier but I thought I would ask this here too. On Sunday I placed an order that was processed and shipped late Monday. When I tracked the order through UPS it said 5 business days with a delivery date of next Monday. I've tracked it several times today thinking that it was a mistake and will get rescheduled for "early delivery" but so far nothing has changed. Not only am I supposed to get free 3 day shipping as Rouge but my order was also over $50. Why didn't I get the 3 day shipping?
Hello, I still haven't received my order. I contacted Sephora a few times, and I was told via private message that if I hadn't received my order by the end of 8/18 that I could either have the items reshipped or a refund. I did want the double points and VIBPARTY promo bag, but at this point I would just like to be refunded. Thank you.
I recently had my Beauty Insider card linked with my online account. All of my in-store purchases showed up online but the points didn't transfer to my online points balance. How do I get my in-store points to link to my online account as well? Thank you, Rachelle Ancona
Hi, I placed a order in this afternoon and it should be sent to my friend's home and bring it to me. However, I checked the order online now and the status is "unsuccessful authorization". Does it mean the order has been declined? Looking forward for a quick response so that I can call my friend to any Sephora store and buy products since I need them urgently. Thanks. Mia
there is no purchase in my order history on sephora.com i got no confirmation email but my bank account was charged TWICE sephora.com never told me my order was confirmed it just said try a different card, HELP WHAT DO I DO???
I had purchased a few things in store on the 12th, and every item except for the occ Black Dahlia lip tar showed up on my online account in my purchases. I was just curious as to why that would happen, because its on my printed receipt, just didn't show up on my online account, and I'm wondering if I'm also missing points for that item.
I just signed up for a Sephora online account and it shows that I have 0 points. I have a VIB Beauty Insider card with points, but seems there's no way for me to merge my card with my online account. Is there a way to do this?
Hi! A few days ago my girlfriend bought me a palette as a surprise gift, but to avoid it showing up on my purchase history until she gave it to me today, she created another account when she bought it. Is it possible for those points to be transferred to this account?
Hi, I'm from the UK but go to Sephora when I get to the US. I got a beauty insider card last time I was there but cannot remember the email address I used. Is there anyway to link my card to this account? Thanks!
Hi, I created two accounts, one by myself online and the other in store. When I checked the account, I notices that I used different email addresses. As a result, there are two accounts. Can I transfer the points from one to the other? I think I only need one account and I can deal with it better. Thanks
I buy and return almost every two weeks since i buy online... I was new to makeup so i had no idea there were certain foundations for certain types of skin and such. i feel REALLY bad finding out that sephora throws away returns even unused! I always thought they'll just leave it for next time samples. I have $80 worth of things i made online that i need to return but im starting to feel bad of course i want to exchange but they dont have most thing i want in store. Plus online i get more samples! but is this bad? i feel like i need to find a new sephora store so the employees wont get tired of me