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my order was cancelled after paying ?????
hello sephora I placed an order on 24th of june and you took the money but then i got an email saying that my order was cancelled even after paying ? i don't understand please fix this problem and thank you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi haya1,   I'll take a look at this for you and send you a private message! see post
Beauty Insider account
I dont remember the email i used to sign up for my Beauty Insider account. Is there a way to find out?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lanee5,   I can help you out with this! I will send you a private message shortly. see post
Help with an order returned via mail?
Hoping a mod can help me out -- I shipped back an order with the included merchandise return label and the post office unexpectedly took 30 days to deliver it, getting it back to Sephora after the 60 day mark for returns. I haven't gotten e-mails or anything about the package I sent back (merchandise value was somewhere around $100, slightly less I think with the discount I used during chic week), so I am unsure as to whether or not I need to contact Sephora first? My tracking number shows it was delivered on June 24th so I'm not sure if they've gotten to it yet, but would appreciate any help anyone can give. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beachyt,   I am sorry that your return has not yet been processed. I am going to send you a private message to get a little more information from you.  see post
Flash Shipping ~ Confused?
I received an email that my order was shipped on 6/25/15, but it's not expected to arrive until Tues 6/30/15. The order was placed Thurday 6/25 at 2:41 PM so based on the "Shipping Details" shouldn't I have it delivered by Monday 6/29?  I
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BEAUTY WHIZ makeupforkathy / BEAUTY WHIZ BEAUTY WHIZ / replied
Oh the nail polish.. Ok that makes sense. Thanks! see post
What are the chances of Sephora running a 2nd edition of SEPHORA COLLECTION SU Easel Brush Set?
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi orangezing,   Thanks for your interest! At this time, I have not received specific information on whether we will be receiving another version of the SU Easel Bru... see post
ORDER GETTING CANCELLED AFTER PAYING!!
So i've ordered makeup for over 266$ and after getting a message from my bank saying that sephora.com has taken the money i get an email from sephora that it has been cancelled! I have no idea why and i tried contacting them by emailing customer service several times with no response !  please help, am i going to get my money back or my order will be shipped
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ftoon,   I'm so sorry about that! I'm going to send you a private message so I can get a little more information from you in order to look into this. Keep an eye ... see post
Change BT username
Hi Is there any way for me to change my username? The new username I'd like to request is artvee
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BEAUTY BUFF abeoj / BEAUTY BUFF BEAUTY BUFF / replied
Aw, ok! Thanks for replying :) see post
When is the bite maple collection being released?
will this be in store or online only?  Thanks!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mochapj,   Please stay tuned for more information as there are details to come! Thank you!  see post
Somebody is using my VIB card
Somebody has my previous VIB card that is linked to my account and they are redeeming my gifts with my points! What do I do? I already got a new card but this person is still able to use my card to redeem gifts. Please help!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LeilaHatami,   I'm sorry about that! Sometimes, if a client's account is looked up by name and there are multiple people with the same name, purchases and points ... see post
Beauty Insider to VIB
I recently became a VIB in store last month. My online account has not registered that fact and won't let me use my 10% off promo code. It's running out in like a day, so if I could get some help it would be very appreciated... Thank you! 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AshleyNA,   Sorry about that! I'm going to send you a private message now so I can look into this for you. Thanks!  see post
Beauty Insider purchases/points not showing up online
I signed up for the Beauty Insider program in-store a few days ago, but none of my purchases are showing up online (no points either). Is there something I can do to fix this?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sam724,   I would be happy to look into this for you! I'm going to send you a private message now so I can get a little more information from you. Thanks!  see post
Beauty Insider Card
I think the email address that is linked to my beauty insider card is wrong? It doesn't show any of my recent purchases. So, I was wondering if someone can help me out?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jayceeka,   Sure I can take a look at this for you. I'll send you a PM requesting more information! see post
Adding Purchase
I recently made a purchase and used my beauty insider card. However, the purchase is not showing up on my account. How do I get the purchase and points added to my account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Niquelene,   I can add the points for you - I will send you a private message regarding this. see post
Are you planning to notify Canadians of the return policy change?
Seeing as how we weren't notified of all the things that were blocked from shipping here it would be nice to have a formal notice of the upcoming change to the return policy. When does it officially take effect? Is it really just 30 days with receipt? Can there be some formal confirmation of this before it takes effect please?      
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AllMyColours / NEWCOMER / replied
Exactly! Disrespectful.   Even the beauty deal I had in my cart is now restricted.   Also, I used to get a tiny bit annoyed each time I placed an order and noticed t... see post
Discontinued? SEPHORA Flawless Moisturizing Lotion SPF 15
Hi there,   I have dry, fair and sensitive skin, which is a pain to keep to happy, and I get sunburn easily.   For the past six years, I've been using the  SEPHORA COLLECTION Flawless Moisturizing Lotion with SPF 15. It's a light lotion, but very nourishing and the sun protection is amazing.   However, I couldn't find any at stores or on the website. A store consultant said Sephora has recently discontinued the product.   Is there anything that's replacing it that will also have an SPF? Most of the other Sephora-brand moisturizers don't have sun protection in them, and I burn easily, so it's a real problem for me.  
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Glamouratti,   The Flawless Moisturizing Lotion is no longer available however there are a couple of other Sephora Collection products that contain SPF. I believe... see post
I recently made a purchase and forgot to use my card how can i get my points?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi duhlaney,   Sure I can help add the points for you now. I'll send you a private message! see post
What is happening with all the items that cannot be shipped to Canada anymore?
I don't understand. Yesterday I was fine. Today a lot of items in my wish list cannot be shipped to Canada anymore. Why? I know that my local Sephora carries some of those items, so it cannot be that they cannot be shipped here...   For example, the fluid ink foundation from YSL is sold at my local Sephora but cannot be bought online anymore? And the new Too Faced blushes were available yesterday but not today? What are you doing Sephora?
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BEAUTY PRO makeuppammy / BEAUTY PRO BEAUTY PRO / replied
this is ridiculous…if I knew it was happening I would have purchased the items on my wish list prior to this change.  Why weren't we notified? see post
Crediting recent purchase please?
Ok so I spent $206 in store on Jun 23 but I didn't have a beauty insider card back then. I do now. Is it possible to credit that purchase to my account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi limnicoleanne,   I'll send you a private message to help you out with this! see post
LIST OF BRANDS NO LONGER AVAILABLE ON CANADIAN WEBSITE?
can you please let us know what brands will no longer be available on the canadian website?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi elleoohelle,   We do not have a list available just yet. I am sorry for the inconvenience!  see post
I am not sure how to post my picture for my profile picture on here :/
HALL OF FAMER etscore1 / HALL OF FAMER HALL OF FAMER / replied
Click on your username/current avatar that appears right below the forum list on the main BT page. Then click the EDIT link that appears in the right hand corner of the ... see post
Many Items On Loves List Now Showing Can't Ship To Canada
Hi guys,       I'm guessing someone did some work on the .ca site last night.   A bunch of my items on my loves list that were previously able to purchase, are now showing do not ship to Canada.   Could you please advise if this is going to be corrected before the next Bite LLLR goes on sale on Wednesday?  This is one of the items showing will not ship to Canada.  Thanks.
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HALL OF FAMER Mochapj / HALL OF FAMER HALL OF FAMER / replied
Thanks Randee!  Much appreciated :) see post
adding points to online account
i spent 86$ in store this week and didnt use my card in the purchase. could you help me add these points to my beauty insider account?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi noammor999,   I can assist you with this! I am going to send you a private message to get a little more information from you. see post
I think I gave the wrong email at the store when I got my beauty insider card
What do I do to have the right email so I can see my points?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sandyxitalic,   I can assist you with this. I am going to send you a private message to assist you further.  see post
I forgot to use my Beauty Insider Card on a purchase I made - can I reclaim the points?
I forgot to use my Beauty Insider Card on a purchase I made - can I reclaim the points?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LiaStevo,   I can make sure the points are added to your account. I am going to send you a private message to get a little more information from you.  see post
Changing display name?
Is there any way to change the nickname we chose for beauty talk? In my account it says there is no edit option.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jaiine,   At this time, there is not a way to change your Beauty Talk nickname. I apologize for the inconvenience!  see post
Is there a mod online right now?
I need to talk to someone right now, who can look into accounts etc. I already contacted one, but time is an issue, and I'm not sure when they will see it.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi candyrivera,   I can help you with this. I am going to send you a private message to get more information from you.  see post
How can I delete my account?
I'd like to delete my account, how can I do that?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi laura006,   I will send you a private message to get a little more information from you. see post
HOW DO I ADD POINTS FROM IN STORE PURCHASE TO ONLINE ACCOUNT?
I have a beauty insider card that that I signed up for in store, can I add those points to my online account? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi laura06,   I can help you out with this - I'll send you a private message so I can assist you further! see post
how do i add points from in store purchase to online account?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Amanda109,   I'm sorry the points weren't added at the store! There's no way for you to add the points yourself but I'm happy to help out with this. I'll send you... see post
Exchange Makeup
So about a few days ago, I purchased the Kat Von D lock it foundation in medium 53. It turns out the color I bought was too dark or orange on my skin color is their any way I can exchange it for a lighter color or return it? I used it once bit it did not turn out to match my skin color?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meowers,   If you bought this item in-store you are welcome to return to the store to process an exchange. I'd suggest calling ahead before visiting and definitel... see post