is it possible to return sponges that i have just bought and used or tried out with my foundation? i tried it using it with foundation and the sponge absorbs too much make up so i want to return it but theres like foundation on the sponge so i'm curious if its possible to get a refund for that item only.
I was very excited to place an order with the RougeSkin promo since I was excited to try the Concentrated Reconstructing serum and also because it has been awhile since there has been a promo exclusively for Rouge. So I was very disappointed when the promo shipped with Algenist items, but not the ones shown in the email or on the site. Normally I'd be inclined to let it go but lately in the past couple months I have had more issues than normal - missing samples, broken nail polish, etc. I love Sephora and generally have a good experience in store but the online experience is starting to bum me out.
hi . on the 26 of this month i bought make up and i thought that every thing was going smoothly so i am waiting for my thing to arive but when i went to my order it didnt show the date of arivel or track no. so i dont know but i think my order is hold or something but I RECEVED A MASSAGE FROM MY BANK SAYING THEY CUT CERTIN AMOUNT OF MONeY FROM MY VISA CARD AND THAT I BOUGHT FROM SEPHORA ONLINE but no when i cheaked my order only this show Status: Unsuccessful Authorization Shipping Method: Standard 3 Day Order Date: February 26, 2015 and my adress on the left so what is happening please i want answer ):
hello, recently I purchased a YSL LUCK ROSE SET with my beauty card number (since forget bringing the card) in store. But the points are still not shown on my account yet. I can provide your further information about it, thanks.
Hi, I just received my package and one of the items I purchased, L'Occitane's Almond Oil shower oil completely leaked out. I don't know what happened, this is not the first time I've ordered this product and every time it arrived in perfect condition. Now, my 250ml bottle has maybe 10 ml left in it, the entire box is covered in shower oil. As if that's not enough, the samples I was supposed to get, along with Caudali's deluxe samples did not arrive. I'm a loyal customer and this is the first time I'm having problems with the items I've received, so I'd appreciate if you could help me. If needed, I can provide the photos of the box.
I don't know where to even start but basically sunnyerin has an issue with this charcoal mud mask because the color of it makes her feel... racist? Is there a way to remove that review? It's ridiculous. http://www.sephora.com/irish-moor-mud-purifying-bl ack-mask-P392608?keyword=PETER%20THOMAS%20ROTH%20I ...
Hi, I have ordered just now and you guys have sent me a confirmation email. However, it was showed on the order status as Unsuccessful authorization.. Did you charge me on the credit card? Will you still ship my products? Why is it an Unsuccessful authorization? this is my first time on sephora... just tell me whats going on please.. Thank you.
I purchased a pretty big item today, and my points never showed up... The girl at the counter said I had about 400 points, but they were not on the receipt. I decided to save my points instead of redeeming in store. I also have Not received a card, or any emails to keep me up to date.
When I made my recent online order, I did it with major excitement over being able to add in this year's birthday treat. I've heard so many wonderful things. My order arrived in the mail today and the birthday item was listed on the packing list...but absolutely nowhere in the box. Help! I don't want to miss out on my annual gift because my order says it should have been there, but it's not.
I was wondering if there's any way to link my lost VIB card to my online account? I signed up for my VIB card a very long time ago in stores (I had a VIB sticker on my original Sephora card....it was pretty old) and when I created my online account I never linked my VIB card to my online account. I had over 500 points on my VIB card and I'm really upset, I don't quite remember what e-mail address I used when I did my VIB card, is there anything I can do to get those points back?
Hi! I bought the Smash Box Try It Kit a few months ago, and used it maybe twice maximum, before realizing it wasn't the right shade for me. I still have the receipt and everything, I was just wondering if it was still possible to return it? The only reason I haven't done so yet is because I don't have a Sephora anywhere near me. Thanks!
Hi, I want to try out this new mascara but I'm not sure if I'm going to end up liking it. However, my local Sephora doesn't carry the brand of mascara that I am looking into so i'll have to buy it online. If I end up not liking the mascara do I have to send it back via mail or can I still take it back to my local Sephora store?
I sent my RSVP right when I received the email about the Bumble and Bumble event. Radio silence. No confirmation or denial. I sent another email today to check on my status and I get an automatic email that it was full. How do I even know if the original RSVP went through? Ugh so disappointed.