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Customer Support
The sample says the foundation they will send you is fair/light, but my skin tone is light/medium.  Is there a way to change it to my tone?
Customer Support
Hi, I tried to place an order on 2/20 and another order on 2/25. When I checked the order status, it says "Unsuccessful Authorization". When I called customer service, I was told it was cancelled because of my shipping address and when I pointed out items have made it to this address before without any problems, I'm told I actually "violated Sephora policy". When I asked for more details I'm told they don't know what policy it is, just a policy. I asked, how can I avoid violating this policy in the future if you don't tell me what the policy is? I'm really confused here.   Is this the infamous ban for VIB Rouge members that place too many orders? Does anyone have any advice?
Customer Support
Hi MY GHD Flat iron has stopped working. What can be done. I have the original box but cant find the receipt
Customer Support
Order for placed to my old address. I just placed it and noticed when I received the confirmation order. I updated the information but apparently did not get saved. Information is updated but I need to change it before information gets processed! HELP!
Customer Support
Hi! I was wondering if anyone can help me. I just re-qualified for vib rouge and I didn't get the marc jacobs rouge lippie but i did get the nars birthday gift for rouge. And I tried adding an item to see if the lippie would appear but it didn't. Is this to say that the nars is going to be considered my rouge re-qualification? Not that I don't love nars, I do.. but It's way different to get a birthday gift that I'm eventually going to get on my birthday (July) than getting a rouge requalification lippie from marc jacobs. :\  So again, just wondering if that's the case! 
Customer Support
I made a purchase of two items today at my local Sephora and they are not showing up under my purchases or in my points.
Customer Support
  hi . on the 26  of this month i bought make up and i thought that every thing was going smoothly so i am waiting for  my thing to arive but when i went to my order it didnt show the date of arivel or track no. so i dont know but i think my order is hold or something but I RECEVED A MASSAGE FROM MY BANK SAYING THEY CUT CERTIN AMOUNT OF MONeY FROM MY VISA CARD AND THAT I BOUGHT FROM SEPHORA ONLINE but no when i cheaked my order  only this show Status: Unsuccessful Authorization Shipping Method: Standard 3 Day Order Date: February 26, 2015 and my adress on the left so what is happening   please i want answer ):      
Customer Support
I need to delete an account I made on accident so I can use my email on the right account with all my points. How do I do this??
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Customer Support
Think your brows are on fleek? We want to see your skills! On 2/25-2/27 (by 8:59am PT), enter for a chance to win a $500 Sephora gift card in our first ever Snapchat sweepstakes!   To enter for a chance to win: 1) Download Snapchat here: http://seph.me/1rask2t and make sure you add us at SephoraSnaps. 2) Follow the instructions on our snaps between 2/25 at 9:00am PST-2/27 at 8:59am PST. Look for our snaps on 2/25 and 26 for instructions on how to create your snap entry. 3) Follow @Sephora on Instagram, and share a screenshot of your snap creation to Instagram using the hashtag #SephoraSnapsSweeps by 2/27 at 8:59 am.   Watch for our Snapchat story on 2/25-2/27 for updates and how to enter!   NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES OR TO RECEIVE A PRIZE.  Odds of winning depend on number of entries received. Void where prohibited. Open to U.S. residents (including Puerto Rico).  Must be 13 or older to enter, and eligible minors must obtain their parent’s or legal guardian’s consent to enter. One $500 Sephora gift card awarded by random drawing. Sponsored by Sephora USA, Inc.   See official rules below>    
Customer Support
I ordered the Peter Thomas Roth Max Complexion Correction Pads but, it arrived opened and/or broken. It leaked all over my package. The package must've been crushed in shipment. Do I send back the whole leaky package? The packing slip got wet also so it is smudged.   (1-877 line is closed at the moment and I didn't want to forget...)
Customer Support
I purchased a few products from the store and forgot to mention that I have a  beauty insider account. Is there a way that I can add that purchase to my account?
Customer Support
I called in to the 1-877 number to change my shipping information on a recent order and after giving my updated information was put on hold for 10 minutes before I was disconnected. This is extremely frustrating as whenever I have had an issue in the past, I have never been able to have them resolved by simply emailing customer support and when I am told to call customer support, the service is terrible. I am not sure if my order information was even updated. 
Customer Support
Hi guys, I have  Unsuccessful Authorization of my order . the amount was taken from the card, but there's no refunds anyway.i sent several messages to you guys but there's no reply yet. could you please help? looking forward to PM therefore, if this problem so widespread why can't you just create FAQ list?
Customer Support
I was at Sephora today and purchased a few things, but forgot my Beauty Insider card. How can I get those purchases added to my account?
Customer Support
I purchased a few things at Sephora and signed up for the card instore, how do I transfer the points from that card onto my account on the Sephora website?
Customer Support
hello, i just received a 10% off code from sephora, is that a one time code or i could use it several times within 30 days( it says valid for 30 days)?
Customer Support
I was very excited to place an order with the RougeSkin promo since I was excited to try the Concentrated Reconstructing serum and also because it has been awhile since there has been a promo exclusively for Rouge.  So I was very disappointed when the promo shipped with Algenist items, but not the ones shown in the email or on the site.  Normally I'd be inclined to let it go but lately in the past couple months I have had more issues than normal - missing samples, broken nail polish, etc.  I love Sephora and generally have a good experience in store but the online experience is starting to bum me out.
Customer Support
- my points aren't showing up and neither are my past purchases.
Customer Support
is it possible to return sponges that i have just bought and used or tried out with my foundation? i tried it using it with foundation and the sponge absorbs too much make up so i want to return it but theres like foundation on the sponge so i'm curious if its possible to get a refund for that item only.
Customer Support
hello, recently I purchased a YSL LUCK ROSE SET with my beauty card number (since forget bringing the card) in store. But the points are still not shown on my account yet. I can provide your further information about it, thanks.
Customer Support
I bought something at the Sephora inside JC Penny & the lady asked me for my email for my beauty insider but the points haven't shown up? What can I do about it?
Customer Support
i receive my order today, order 4 items , and have received 3? from uk i dont want to call to us? and cant find how i can sort this out?
Customer Support
I went to a Sephora store and got my Beauty Insider card, and when I got home I created an online account, but I don't think that they synced together. Is there any way I can fix this?
Customer Support
Hi, I just received my package and one of the items I purchased, L'Occitane's Almond Oil shower oil completely leaked out. I don't know what happened, this is not the first time I've ordered this product and every time it arrived in perfect condition. Now, my 250ml bottle has maybe 10 ml left in it, the entire box is covered in shower oil. As if that's not enough, the samples I was supposed to get, along with Caudali's deluxe samples did not arrive. I'm a loyal customer and this is the first time I'm having problems with the items I've received, so I'd appreciate if you could help me.  If needed, I can provide the photos of the box.  
Customer Support
I am a Rouge which means I already spend thousands of dollars with Sephora. Recently I am trying to purchase a 5 oz PRT cucumber mask and the item I received was damaged. So I returned the item via mail and try to reorder. Here come to the question: Sephora cancelled my order twice.  Fist time I thought maybe they just made an error and I simply reorder the mask and it got cancelled again. The email said they can not confirm my payment information so for my own security they cancelled my order. I triple checked my information and make sure all the information is correct. Then I call the Sephora CS and get the answer: the reason you can not place any order online is because you violated multiple counts of Sephora insider Terms of use. When I ask what are those terms are, they could not tell any one of them. They just give the address of the Beauty insider page and tell me read the Terms myself and go the local store to make a purchase there.  Now I want to ask Sephora: is this the way you tread your royal customers? Cancel their order without a reason? If so, I wonder who wants to shop with you anymore. 
Customer Support
Hi, I have a Sephora account online but do not have a card for it and would like to merge this account with another which does have a card, is there a way of doing this?
Customer Support
I don't know where to even start but basically sunnyerin has an issue with this charcoal mud mask because the color of it makes her feel... racist? Is there a way to remove that review? It's ridiculous. http://www.sephora.com/irish-moor-mud-purifying-bl ack-mask-P392608?keyword=PETER%20THOMAS%20ROTH%20I ...
Customer Support
I bought three products today and realized the cashier didn't use my beauty insider card and so I didn't get any points for it.   I still have my receipt so is there any way I can still get the points?
BeautyTalk Support
Hello I made a purchase today in the store, but forgot to give my beauty insider information. I would like to have the stuff I bought today on my history! How can I add? Thanks!