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Customer Support
When I signed up, I must have accidentally said my birthday was october 29 instead of july 19 (my real birthday). I can't change this on the website. Is there any way to fix it? Thanks! (:
Customer Support
I know that I qualify for the birthday present from sephora but this year I was never emailed the code or whatever you need to get the present. I know that online you have to purchase something else and add it on to your basket before you checkout but i don't know how and I wasn't emailed a code or anything this year. How do I get my birthday present. Btw my bday is tomorrow (July 8th). Thanks
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Customer Support
For a chance to win a $300 Sephora Gift Card and $200 hair bundle.   ENTER THE BEAUTY BOARD #HAIRANDNOWSWEEPS, AND YOU COULD WIN A GIFT CARD AND HAIR BUNDLE.   From Tuesday 6/23 through Monday 7/13, upload your best hair look to Sephora's Beauty Board for the chance to win a $300 Sephora Gift Card and $200 hair bundle!*   *No purchase or payment necessary to enter sweepstakes. Odds of winning depend on number of entries received. Open to U.S. residents (including Puerto Rico). Must be 18 or older and have a Sephora.com login and nickname to enter. Enter by July 13, 2015 at 11:59 P.M. PT. One entry per person per day. Sponsored by Sephora USA, Inc. Potential winners will be selected from all eligible entries received during the Sweepstakes Period in a random drawing conducted by Sponsor on July 13, 2015 and will notified by email.   See official rules below:
Customer Support
Today I qualified for VIB, in store. I went online and tried signing in with the email address that I had used each time in person for my previous beauty insider purchases, but my account isn't showing any of the points I have accrued.  How can I link my account here with my VIB details? Thank you so much!!
Customer Support
I have a card that I got in store (with quite a few points), but it's not linked to my online account/email..
Customer Support
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
Customer Support
Hi, so I've been a Beauty Insider for months now, and only recently made an online account, and the online account gave a whole new Beauty Insider card number. How can I link my existing Beauty Insider card to this online account and combine the points from this new online card? Thank you!
Customer Support
Hi there, So I made a purchase at the Walden Galleria, Buffalo location while I was on vacation on July 3rd. However, I didn't have my card on me at the time and thus, wasn't able to get my insider points. I could provide a photo of my receipt + time and all if necessary, could someone please contact me so I can get my points? I purchased the YSL Fusion Ink Foundation ($60), Sephora Collection Dramatic Felt Liner ($14), Clinique Almost Lipstick in Black Honey ($16) and Too Faced Shadow Insurance ($20) for a subtotal of $110. Thanks! 
Customer Support
  Hi, I see the new Philosophy fragrance line is now available for US customers but not available to Canadian customers. I was wondering if it would be in the future since we have all the other Philosophy fragrances or if not?   tHANKS
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Customer Support
Is a mermaid or a surfer girl your beauty muse this summer? Our new Bobbi Brown Summer Beauty #SephoraSweeps will turn you into a beautiful fish out of water. You could win a Bobbi Brown bundle filled with products to give you shimmery, buttery smooth skin with a natural-looking glow, sensuous scents inspired by the ocean, and so much more. To enter for a chance to win the grand prize featuring beach-ready products (worth over $600!) follow us on Twitter. Between July 7 at 12pm PDT and July 8 at 12pm PDT, tweet the following sentence and fill in the blank: “Hey @Sephora, my beach bag is not complete without________#SephoraSweeps” All valid entries received within 24 hours of the start of our giveaway are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on July 7–8 to enter for a chance to win. See official rules below>
Customer Support
I have been a beauty insider member for a while, but I always went to Sephora and purchased what I needed only in store. I finally purchased something online and I don't know how to add on my card code to my account, it just made me me a new beauty inside member. How do I fix that?
Customer Support
I went into a Sephora store in Ottawa today and I was told that I was not able to exchange an unopened, unused gift that I was given for graduation (Fat Girl Scrub, which has irritated my skin in the past). I was told that I needed the original receipt to exchange the product but this was never the case in the past. I've always applauded Sephora for their fantastic return policy and customer service in the past, but it looks as though that aspect of the company has gone awry just like the Rouge status (which is a whole other conversation). The sales associate informed me that this came into effect on July 1st (yesterday, when all stores in Canada are closed for Canada Day). Can someone please shed some light on this? I was never informed of this change in policy - nor do I think it's fair.
Customer Support
I made a purchase on Apr 23, 2015 online, and I would like to return one of my product. But I don't have the original package, and I delete my confirmation email, can I still return it? Also, is it too late to return it back?
Customer Support
Hi to the team, I wanted to buy *Juliette has a gun - not a perfume* with sephora sirens charm - first it matched, than it was not available for Germany. Can you please tell me when it will be in stock again?   kind regards, best from Hamburg, Anabel  
Customer Support
Hi there , I was at one of your locations today and purchased some items and even thou I did give my vin card she did not scan it in as none of my purchases are on my account . How do I go about having them added
Customer Support
Hi I used my tdvisa credit card to make purchase, but it said that it is unable to authorize my card. So i tried four times ( same purchasing) and they all failed. However, I called my bank and it said there was nothing wrong with my card and the money was already taken. Now I would like to cancel these orders and I was wondering  what's wrong with the system? Will I get my money back? How can I make a purchase again?  Thank you.
Customer Support
Hi, so I've been a Beauty Insider for years now, and only recently made an online account, and the online account gave a whole new Beauty Insider card number. How can I link my existing VIB Rouge card to this online account and combine the points from this new online card? Thank you!
Customer Support
Please help me with a color match for Bare Minerals Matte face powder for Color IQ 1Y05, thanks
Customer Support
When will this be available to Canadians????   http://www.sephora.com/five-fearless-years-limited -edition-tattoo-liner-P398516?skuId=1710946
Customer Support
Is there anyway I can transfer points? My boyfriend went to sephora today, bought everything on my wishlist but didn't want to use my account to get the points because he didn't want me to see the purchases on my account. The lady at the store said that the points he got on the beauty insider card he got could be transferred to my account but when I called to do it the guy from customer service said it wasn't possible to transfer points /: I could've sworn I've heard of people doing it. Can you do that?
Customer Support
Hi   I recently became Sephora VIB member. I am trying to link my VIB card to this online account. Can somebody help me do that?   Many thanks...  
Customer Support
I just got an online account and dont have my VIB card attached to the account and can't figure out where to add it. I've been a VIB member for years. Can someone help? thanks
Customer Support
So this is the first issue I've ever had with online purchasing. Recently sephora opened a new warehouse in canada....it is the first online order for me I'll be receiving from here. I stalked the website all day on Thursday (fiasco) for the new becca release of champagne pop. I was able to finally purchase and complete my order around 4:30est. Normally I would receive an email right away but there was about an hour delay receiving my order confirmation...which doesn't bother me. My concern now is I still have yet to receive an email saying my order has been received or processed. The order status is sitting in "sent to warehouse". Which again,... ok I'm sure all warehouses are rammed with all the champagne pop orders... Also, my credit card only shows a pending charge when usually it is automatically right away....I'm worried my order is on the verge of being cancelled? I'll be so angry. Considering all the trouble I went through with the miscommunication for canadians to purchase this le in the first place. I'm really unhappy with Sephora in general lately. It's not a smooth of experience as it used to be. Anyone else that hasn't received a order has been processed email yet? So much for the 'faster" shipping to go along with the new warehouse.
BeautyTalk Support
How do i link my insider card to my account ? I previously bought stuff from ephor but it still comes up that i have 0 points. How do i put my beauty insider crd on my sephora account ?
Customer Support
How can I combine all of these to make it easier to manage?  
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Customer Support
I'm trying to place an order online and I was given a gift card that I'd like to use but there doesn't seem to be anywhere for me to enter it. When I enter it in the promotion box it says error. 
Customer Support
why was the thread regarding the points deleted ?? That seems very sketchy.
Customer Support
Hi,   I just received my online order today but it's missing one item (MAKE UP FOR EVER HD Invisible Cover Foundation COLOR 115 Ivory). I've made many orders from sephora.com, this is the first time it comes with item missing. Could you please advise what should I do?   Thanks!