I honestly never post on here, or go the extra yard to complain about customer service but I have had it with Sephora employees acting like they own the store! I am a VIB Rouge member, so It is shown that I shop at Sephora frequently. Every time I go to Sephora to return something ((Which isn't often maybe once every few months)) they made me feel like a criminal, as If I stole the product or something, even though I have my receipt and I always return products I did not end up liking in It's original package, barely used, and within a week. I honestly get scared to return something because I know the kind of attitude I always get. Today particularity I went to simply exchange a foundation I had bought three days ago, which was too dark for my complexion. I even had the foundation which I bought swatched on my skin tone by the Sephora employees which picked this color out for me. The lady at the counter was eager to help me, but as soon as I mentioned the word "Return" her attitude took a U-turn and rolled her eyes at me. I wanted to tell her why I was returning my items, but she didn't ask me a thing, nor did she offer me any help in finding items that would be right for me. She told me "you do know all these items returned go to waste right?" in such a snobby way. I simply told her I only used one application, and Iater on today I found out returned products become testers. So she obviously made a reason to make me feel bad. When the painful transaction was finally over she simply stared at me. When I looked back she said "What do you want now?". No "thank you" or "have a good day". I wish now I asked for her name but I was so eager to get out of there. They make me feel as If I'm a criminal or stole the product. I only buy things online now && even pay extra for shipping despite their being a Sephora 5 miles from my house to avoid their TERRIBLE CUSTOMER SERVICE.
I was upgraded to VIB ROUGE at the end of last year (December 2013) and the lady representative told me I would be a VIB ROUGE for all of 2014. I dont see my profile updated as a VIB ROUGE. Why is that?
I am not sure if this has been asked before... But would you consider putting up a live chat feature so we can chat with other members that are online at the same time as us? If sephora put this up on the new site would you guys use it?
Hi, I just registered an online account on the Sephora Website. But I don't know how to link my VIB card, which I got from the store, to my online account. Could you please help me to solve this problem? Thanks!
i wanted to purchase almost lipstick taste of honey 4 pack it says out of stock but then i click on the product and something pops up and says "The product you were looking for was either not found or we no longer carry it. You can try a slightly different search or use the navigation above to go to our departments" id really like to purchase this item do they sell them in stores at all?
I originally signed up for Beauty Insider online so I never got a physical card but when I went into a Sephora inside JCpenney the cashier said that my e-mail couldn't be found, so she gave me a new card and I signed up again in the store. But now my points from purchases from inside the store don't show up online. I think I would be VIB by now if they were combined. Is there any way to merge the two together???
Hello, I've been having this issue since always. I've contacted support on two occasions about this but did not get a definite answer. Under earning points it says that I suppose to get 1 point per 1 dollar spent. Some how, when shopping on Canadian site I never get 1point/dollar. Just as now, I spent C $125 (before tax) on Josie Maran Argon Oil, but got only 96 point (I had 78, and now have 174). Please don't tell me that there is nothing wrong with my points because clearly I get much less points than I should (according to 1 dollar =1 point principle). Can anyone explain what is going on with Canadian points? Why am I not getting 1 point/dollar? Thank you.
I've bought couple products in store using my BI card during past 3 months but none of the points have shown up in my account. Is there a way to combine my Beauty Insider points that I’ve earned in the store with the points I earn from online shopping? I’d like to see how far I have to get to VIB. Please advise. Thanks.
I saw the promotion for double points on skincare items, so I purposefully added in a skincare package. However, I noticed my points didn't double for that specific item purchase. (I made sure that my item was included with this promotion) Is it not immediate? How do I get the points fixed? Thanks!
How can I find out if I'm a VIB? I just made a purchase which now totals into 374 points. I understand that you need 350 for VIB status but I'm not sure if I made the cut since I also heard the spending has to be done within a year. How can I find out if I made it in time?
I bought NARS Creamy Concealer a few months ago (around Thanksgiving) and they were sold out of the shade that I wanted so I thought I would just settle for one that they had. But it turns out that the shade is way too pink for me. Will I be able to exchange it for the correct shade or will I have to repurchase the concealer?
I bought a NARS Matte Multiple stick in a store a few weekends ago after trying it on in the store. I brought it home and wore it twice and have noticed how horrible looks with some of my other face makeup products and in other lighting. I LOVE the product, but hate the color. I no longer have the receipt and have opened and used the product (very minimally). Is there any way for me to exchange it for a color that works better for me? I don't want a refund, just an exchange. I am a VIB and it shows up in my account as a product that I purchased, but there's no actual receipt.
Dear Customer Service, I placed an online order today. With my BI points, I also purchased the item below for 500 points. BI 500 PTItem # 1572403 Nars Iconic Set - Nars Iconic Set However, now that I am tracking my order status, this item shows "permanently out of stock". Do I get my points back? I wish I had known this item was out of stock. I would have used my points to get some other items instead.
Hi there, I placed a large Sephora order on February 25th, and my mailing address is a PO box in canada...So i had the item shipped to my physical location at work. But Im getting a canada post tracking number...have I done something wrong? Last time I placed an order it was sent directly to my work...and i dont rememeber having a canada post tracking number. I may be losing my mind lol. Help please