I received my card about a year ago in stores and have accumulated points on it. I was going to make a purchase in store today and wanted to know my point balance. When trying to log on I was told the account could not be found with my email, so I signed up thinking it would link the BI card I have to my email. However, it did not. I now have 2 BI account numbers, when I would like to just have the one that I have accumulated points on.
I am so mad right now it's not even funny. So I decided to take advantage of the sale online and ordered the Urban Decay Anarchy Face Case as soon as it came back in stock. I also ordered a MUFE 500 point perk and of course 3 free samples. I got a comfirmation from both Sephora customer service and Borderfree saying my order is on its way, and both of those looked fine. They both listed the Face Case, 500 point perk, and samples. I got my package in the mail today (the packing slip also listed everything I ordered), so I open and guess what? I got my 500 point perk and 3 free samples, but NO FACE CASE! The one thing I actually paid for in my order wasn't there! And now, the Face Case is permanently out of stock! Customer service said it either didn't get put in at the warehouse or it got stolen at customs (which I highly doubt because it's only worth $23 and the officers are monitored). Then they said the only thing they could do is refund my money! I don't want my money, I want my Face Case! It looks so bad on them when everything makes it in the box except the most important part, and then don't offer to fix it! I can say for certain that I will never order anything from Sephora online again! Fortunately, I spoke to a supervisor at customer service who offered to waive the cost of another comparable product, but I'm still really upset about my face case! I got really worried when I saw everyone's samples were getting messed up, but my paid product got messed up! End rant.
I understand that numerous brands will not let Sephora send their products to the UK. I'm okay with this. I can buy them this side of the atlantic. However I've always used Sephora brushes (as have my daughters), and when I tried to purchase some, I was told at checkout they couldn't ship to the UK. Fortunately I'm back in Dubai in ten days, so I can pick them up there IF I have time, but it is a nuisance, as I won't be back in Boston till Christmas.
I have entered my email several times for the out of stock Givenchy Sculpting Mask. I just received the email yesterday and the product is already out of stock in less than a day. I wish there was some way that a customer (Rouge level) could preorder and have it sent when it comes back in stock. No offense, but how many does the company order that it sells out in less than day? If it's that popular, there should be more ordered.
I purchased an order online, and it said i had zero points (now 70) and that i have a Beauty Insider - but i actually have a VIB Card - is it different for online/instore purchases? if not, how do i update my online account to show that i have a VIB Card
I received my Beauty Insider card in a Sephora store last week and have since made several purchases on it. I want to link up that card with this new online account so that my previous purchases are counted. I'm fairly certain that this email for my online account is the same as the one I provided in store, but there is a chance that the cashier misspelled it (it's pretty long!). Please help!
I tried to get help over the phone, and they messed up my email address a bunch of times which is why I think I never got an email. Then today I tried to get help in store, but I was out all day and didn't get home fast enough to get on my email, and click the link that the sales associate sent. So now I'm trying again HAHA.. Please please help. :]
Hi, I recently (about 2 weeks ago) ordered the "Ole La La Glow From Head To Toe Blockbuster Set" by Ole Henriksen. There are quite a number of items in the set so I didn't check all of them right away. Today I took out the "Truth is in the Eyes" tube and realized that it is leaking from the bottom of the tube - pretty unusual! And it left a spot on the cardboard box where it was glued to also (please see photos), which I thought was just the glue before. I realized that I could return the whole set, but the set is now sold out so I don't think I can repurchase it (all the other items in the box are fine). Is there a way I can get an exchange for just the "Truth Is In The Eyes Vitamin C Peel Concentrate"? Thanks!
I can't seem to link my card to my account but I think my card might be linked to another account but I can't sign into my old account and I tried everything. All I really want is to know how many points I have and and to put my card on this account so I don't forget it again. Thank You
I bought a "Urban Decay" iconic eye shadow from Sephora in a jcpenny and its not showing up on my purchased items or my points, im like 3 points away from 100 and not having that item is 18 more points towards my account.
Hi, you have cancelled my order and said "we have cancelled your order because we were unable to confirm your payment information." Can I know what is the problem and how to solve it? Please help detail answer. ((
I just canceled an order as it was incorrect. If possible, would you kindly look into whether the cancellation has been accepted by the system yet? I would like to place a nearly duplicate order (and am afraid an item might sell out) but don't want to do so until I know the original order has been confirmed as cancelled. Thank you for your assistance.
For the first time ever I ordered some items online as a birthday treat to myself (I usually shop in stores since there's one close to my work). Well I opened the package today and the summer crushes set was missing :,( it's on my bill though, is it possible it's shipping separately? I was billed for it so what are my options?!
I placed an order on sephora.com and after my online account was linked to my store account I dont see my order number anymore? I have my order number and proof of payment, but the order isnt showing up on my profile. HELP???
I bought a powder foundation a while ago and it definitely was not my shade. I want to return it but I don't have the receipt or packaging. I do have my beauty insider history that says that I purchased it. Can I still exchange it?