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Hi,   I placed an order on Monday 00:28am, August 3 2015 via the iphone app.  But i didn't receive the   quadruple points.  the order no. 3761225288   what should i do?   Thanks  
Customer Support
I'm a VIB member but none of my purchases or points from that account are showing up on my online account. How do I connect the 2? 
Customer Support
I am getting ready to travel next Sunday to Mexico.  Does the Sephora Airbrush Mist Foundation fit in a quart size zip lock bag for travel?
Customer Support
Wanting to stock up on some items at the Sephora Galleria store in Houston, I tried to return the Sephora Favorites Customized skicare set because all of the Ole Henriksen serums (0.33 oz) had leaked during shipping. The cashier said that she couldn't do it because the smallest size they carry was 1 oz and the ones I brought were online exclusive. Her last statement was not true because the store, as confirmed by sales associates, had previously carried the 0.33 OH serum along with other Sephora Customized Skicare set options, but today they were out of the serum. I had to explain to her that the serum was not exclusive and that she should scan the bag, and then each of the products individually to process the return of $25. I even explained to her that online,when you put each item of the set in cart, it costs $20 but at checkout it shows as $25. She kept rambling on how the receipt was wrong. Tired of arguing with such an incompetent employee, I drove 30 miles to a different store where they processed my return with no problems whatsoever or questioning my intelligence Please educate your employees on not insulting customers' intelligence by arguing due to employees' own ignorance.
Customer Support
I live in Denmark and would love to be able to shop on your website. Do you have plans to start international shippings to Denmark?
Customer Support
Hello,   I returned a 250 point item that I had purchased on line to the ridgedale MN store.  I was told I would be refunded my 250 points and I haven't received the points.  What can I do?   Thanks for your help with this!
Customer Support
I placed an order online back on May 22nd. I am so disappointed with the item. Can I return it to a SIJCP without the packaging box or packing slip?
Customer Support
I was at the Rouge event this morning and bought quite a bit of things, one of which was for my boyfriend and upon inspecting it at home I found the seal had been opened and the product had been used so I brought it to the closest store to me (I wasn't going to drive an hour back to the store I had been at for the event). I had also purchased a face product that they had been putting on people (my roommate tried it but the rep didn't demo it on me because she had some regulars come in) but the rep swore my skin would be okay with it since it was 100% natural. Well after doing research on the product I found out my skin would burn and react to the product so I brought it back unopened with the seal intact.   I had my bag with me from the event (and receipt) and even did a partial exchange at the other store. When the SA processed my return she asked for my address and the price confirmation for one of the products I bought which I thought was odd as I've never had to do that before, I asked if it was because they didn't have that specific product and she said yes.   After my transaction was done I looked at my receipt when I left the store and it said return without receipt. Why would she have done that if she literally had my receipt in her hand and marked off the items as returned? I don't want to have an issue of I need to return something in the future. Was the return w/o receipt something the computer requires if that store does not carry that specific line?
Customer Support
I ordered on the 27th of July , and I received a message informing me that 638 dollars has been taken, also an email was sent by sephora congratulating me on the order and saying that you'll receive another email when your order ships . when I check for the order details on the website , the status show that its an unsuccessful authorization . does this mean that I've lost my money and there is no order ! . please recheck because I have a total different time zone,  I'm all the way from Dubai so its really hard to communicate by phone .    sincerely , Sara 
Customer Support
Hi, I purchased the #54 airbrush blush brush on July 3, 2015. I haven't been fond of it at all, and regretted my purchase, but the return form is long gone. I learned online tonight that the reason it probably isn't for me is because it's meant for liquid blush - which I don't use!   Can someone please guide me through the steps of getting this item returned? If possible, I would prefer to do an in-store return or exchange.   Thanks!
Customer Support
 I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
Customer Support
So I bought a couple items in store two days ago and i never got my points added. I don't have the items because i bought them as gifts but i have my original receipt. How can i get my points added now?
Customer Support
Hi, I am a VIB ROUGE member.   I've been shopping for years with Sephora and had never had my order cancelled. I've been using the same credit card that i've been purchasing for over a year and it always goes through except this time. I got my order went through for shipping process, but I just got back an email today that say my payment information wasn't authorize. How is that possible? My card is paid on time and I didnt change anything with the information given.    Could you please tell me what's wrong because I need the items to reach next week. 
BeautyTalk Support
Hi, I was at the RooseveltField mall today at the Sephora inside Jcpenny and I picked up one 500 point gift which was the gift bag with small samples. I went to check my points balance and I am -290 points. In my beautybag it shows as if I claimed this gift twice,which I do not understand because if I did not have sufficient points for an item I would be told so. I had 710 points and only claimed one 500 point gift. The cashier asked for my card a second time because she believed it did not go through,but I am guessing when she swiped it again she did not realize she was deducting a whole nother set of points.I didn't receive a receipt in the bag because as soon as it printed out the cashier crumbled it up,so I assumed it was not necessary to receive since I was only claiming a gift and not making a direct purchase. If somebody could rectify this situation for me I would appreciate it.    Thank you
Customer Support
My birthday is on Sept 23 and  I didn't get a postcard in the mail, all I got was an email telling me I can claim my birthday gift. Do I have to print the email and show it in the store? 
Customer Support
Hi, my order says unsuccessful authorization, I would like to know what is going on?
Customer Support
Can my stuff be shipped to a shipping companies like, Worldship, MyUS address, etc, instead of my house?
Customer Support
Hi I have recently recieved a Sephora card, but its not linked to my online account. I've looked but im unable to link it. Please help
BeautyTalk Support
can someone please help me remove my beauty insider profile info?
Customer Support
I recently made a purchase at a Sephora located inside JCPenny's.  The points from that purchase were never added to my account, even though I gave my card to the employee.  Any help would be wonderful, since it was a significant purchase.
Customer Support
I want to link the BI card with my account
Customer Support
Hi, I was just browsing the Sephora website looking for products and I noticed my points were gone. I logged into my account to see if i could look at the purchases and possibly recognize the products but they were not mine. I did not use those points and I did not buy those items. Could someone have taken my points? I was almost at 500. I had 452 and now all of a sudden I am at 100. Please help. How can I get this from not happening again?
Customer Support
Being a rouge member I was lucky enough to get invited to a after hour event but I wish Sephora would send out notices in advance. By the time i receive my postcard yesterday on the event I logged on and all my stores near me were full. Was I the only one that experience this?
BeautyTalk Support
I recently became a VIB Rouge and received an e-mail about the Beauty After Hours event. I opened the e-mail as soon as I got it and tried to register right away, but every time I try to register it gives me the following message:   "Your entry doesn’t match any of our VIB Rouge members. Please try again."   I have 1134 points. I've been trying the past few days but the message keeps popping up.   Is there a reason for this message or is anyone else getting this message?
Customer Support
It has around 470 points, how do I go about this? Do I ask for a new card and would they transfer my points over to the new card? Or when I buy my items do I just give them the email to put the points in?
Customer Support
Hi, I tracked my order online and it says it as delivered yesterday. I was not home at all yesterday and the description says handed to customer?? Please help
Customer Support
I recently received a gift card by email, so I was just wondering how I can save it to my phone to make it easier? Thank you!!!
Customer Support
Is anyone else having problems with there orders? I've recently placed an order and it was approved and received with no problem, a couple weeks later I tried to place another and it keeps saying authorization unsuccessful... So I called and spoke to someone and they said I needed to call my bank and confirm my address and call back I did as told and one order went through and my second on didn't . So I tried again and it says in progress..I'm getting very impatient and it is such a big inconvenience. Makes me not want to purchase from here anymore.. Please help
Customer Support
I just opened my delivery and I only received 1 of something I ordered and paid for 2 of ('Champagne Pop' Becca skin perfector). There is no paperwork or summary in the box. I am very upset about this as I ordered one for my sister and I paid a lot of money for the product and the international taxes! I have emailed customer services but cannot call as I am based in the UK and is too expensive to call. Please help. Thanks.
Customer Support
I have a vib card but its not linked to my online account , i would like to link them to check my points but i cant find where