I wrote to email@example.com on August 20, and received an auto-response that night saying they were looking into every case and I should expect a response by September 1st. It's now August 31st 3:20 pm ET, and still no response. I have to say I'm pretty disappointed, because I did say in my email I would've still purchased all my things at Sephora, but I moved up my purchases to coincide with the points event, and use them for the epic rewards. Could someone please get back to me?
I sent my e-mail on August 12, 2015 with my beauty insider number, and e-mail address included but I haven't gotten a reply. It said that they would reply within 10 business days. It is now August 31, 2015 and I have not received any response than the automated response.
Over the weekend there was the glitch affecting the Canadian website, and it's fixed now but it appears the ABH Shadow Couture palette is "not carried" anymore? I know it was limited edition, but I checked on the American Sephora website and it's still available there, wondering if this is another glitch?
i placed an order about a week ago. i got an email saying that my order was received and money was taken from my account. i have not received a shipping email nor has my order been cancelled, yet my order status says "unsuccessful authorisation". i would like to know what is going on. i have sent multiple emails to sephora and have not had any reply
I got a 500 perk from a physical shop last week on vacation but have since returned home and realized the perk made me break out badly even though the sales associate said it won't! Can I return it online and get my points back? Please help!
I recently visited my closet Sephora (45mins away) and was very disappointed. There were no 500 pt perk sets available at the register so I asked the associate to check in the back. She did & found a L'Occitane set that I took. However upon opening the set only 2 items were in the box and maybe a small handful of the shredded black filler. It was almost like a return that items were missing from. Also on the trip I renewed my VIB Rouge status & was told there was no renewal gift. As a VIB Rouge customer I find this totally unacceptable that you wouldn't reward your loyal customers with a renewal gift? I walked out very disappointed. How is it we spend $$ into a company we love but I personally sure didn't feel very much love in return.
I've placed an order on the 12th and I didn't receive any email regarding my tracking number. So I checked my sephora account and it states that my order is "unsuccessful authorization" and my credit card bill was pending its transaction but the process never went through a week later when I checked. Should i reorder my products to try again ?
Why are so many items out of stock on the Canadian site? Not to mention the very minimal sample choices! I know the Sephora team is working hard but it's super frustrating when we Canadians have to play the guessing game on if items we saw 1 day will be in stock the next day! On a side note, how often does Sephora have the 2X, 3X, 4X rewards promotions? I always end up missing it!
I recently shopped at Sephora but I didn't get my points, even though the employee supposedly looked me up and gave it to me. But my profile shows the points were not given to me. I have my receipt. Please help me get my points.
I had just decided to use my $50 Epic Rewards credit on an MUFE foundation, but every single shade of every single liquid foundation they make is sold out! Does anyone know if MUFE is discontinuing them? Or if Sephora is just not stocking them anymore? So sad, because I had finally found a great colour match in the HD foundation :'(
I've sent out the package and it was received within 30 days of purchased, but I didn't get any email or anything since then. Can anyone help me take a look? Is there anything I can do now?
Hello, I sent an email regarding the epic rewards on August 12 (15 days ago) and received back an automatic email saying I would receive a response within 10 days, which obviously has not happened. I sent a follow up email the other day, but I'm not sure what else I can do. I still want to love Sephora but this lack of customer service is making it very difficult. Others are saying they received $50 gift cards, which I think is awesome, but I'm not sure why I haven't even gotten a reply yet. Could someone please look into this? Thanks! Best, Allison
Hello, I am a professional make up artist and VIB ROUGE member. I was excited when I found out about the quadruple points and epic rewards, so much so that I spent about $3000.00 online stocking up on items for my professional kit. I knew the date of the epic rewards opening up to the customers (VIB members and Beauty insiders) and called in advance asking for the specific time that they would start offering the rewards. I literally stayed up for 24 hours, thinking that they might open it up at midnight. I called and got their voicemail saying what their business hours would be, and that is when they would be available to talk to an actual person. I called the minute they opened on two separate phones, to insure that I spoke to someone ASAP. I got through, I again asked what time they would be offering the rewards. I was told that it would be somewhere between business hours and that an email would be sent out. That's fin, ok. I am obviously signed up to receive sephora emails and my phone alerts me every time I get an email, the same way it would if I receive a text. I literally had my phone in my hand ALL DAY. Around 6 p.m. I called the VIB rouge phone number to see what was going on. I got the message that all epic rewards were gone. I spoke to a woman and she CONFIRMED, that they "FORGOT to send me an email." I told her that was fraudulent and that I had received emails from Sephora that day about new fall lipsticks etc.. that it didn't make sense. She again confirmed that she did not know why the email just simply was not sent to me. So I was not even given an opportunity to participate. This is completely false advertising. I am curious if this has happened to anyone else? I also expect this to be made up to me, of course the supervisor never called me back, like I was told. I also coincidentally did NOT get the email about receiving a $50.00 credit as an apology. I have given Sephora so much business over the years. I have worked internationally as a professional make up artist, I have worked with numerous celebrities, photo shoots, tv shows, runway etc. I have literally done several clients make up and given them a face chart with every item used, written down and told them to go to Sephora, where they purchased EVERYTHING!!!. I even have a beauty blog where I write about my favorite products and let people know that they are available for sale at Sephora. I feel completely unappreciated as an excellent customer, and am absolutely livid! I would like to hear about other peoples experience with the epic rewards program? And who are these people that actually received one of these alleged rewards, as all I have heard is people writing about their experience of calling in or ordering online immediately only to be told they were all gone. How many so called rewards did they actually have? One of each? It sounds extremely suspicious to me. Thoughts? I can give you my website if you like.
The only place I can buy the foundation I need is here, this is due to the product being Sephora's own airbrush foundation. Is there any way this could be shipped to my location? As it is apparently unable to be sent here to England.
Hi there- i was hoping someone can help upgrade my account status. According to the total amount of my purchases I have already reached VIB Rouge status. A couple of my purchases, a SA forgot to log in my account so I had to call the customer service number to add them but for some reason unless manually totaled it doesn't recognize it. According to my purchases I have already spent $1061 prior to taxes. Please help. Thanks! nhel
Yesterday at the Sephora store closest to me, I had an account made along with my purchase. Today, as I registered online, I'm finding that there are no points in my account even though I did make a purchase. What should I do?
I am disabled and do all my shopping on-line. In 2013, my orders were being cancelled stating my credit card transactions were not authorized, when in fact they were. Sephora continued to tell me that was the reason until I contacted Sephora's legal counsel and they acknowledged that really wasn't the reason they told me if I wish to shop with Sephora, I can only do it in the store. They said I was buying too much. That's the most ridiculous thing to hear from a company open for the main purpose of generating revenue. My daughter and I are both beauty addicts, as well as my sisters, mother, nieces, great nieces and all the young ladies in our family. I shop a lot since there isn't much else for me to do being stuck at home all day. My family loves that I find deals and they in turn save money too. in my opinion, Sephora is violating the Americans with Disability act by not allowing me to shop via the means necessary for me to shop. so once they cut me off, my husband said just open me an account and shop for me. I did as he asked and there were no issues until August 18, 2015. I placed three orders. Each order contained the same items with the exception of the VIB and Vib Rouge gifts, hence the 3 orders. I mean who wouldn't take advantage of receiving the gifts promoted. When the order didn't arrive by the 3rd day, we checked the order status and the order was cancelled, stating charge was unauthorized. I placed one order for the items on August 21, 2015 and that order was cancelled for charge unauthorized. I contacted Sephora, asked them for the real reason because I know the charge is authorized because it was pending on my charge account. After being placed on hold, the rep came back and stated they have linked my husbands account to me and so he can no longer make purchases! That blew me away. He has only had 12 orders on his account this year and most if not all the orders were under $100. Not ordering too much in my opinion. i then asked if my son or daughter try to open an account to purchase the items that myself or husband can no longer order for them, would they too be banned from shopping. She said if they could be linked to either of us, they would banned. when I said that it was BS that Sephora felt it was okay to treat people poorly, and that in fact I felt certain violations under the ADA were being made, the only concern was I said BS. I also started shopping directly with many cosmetic lines after Sephora banned me Fortunately, there are many good companies out there that don't mind customers making as many purchases as they want. They understand the concept of good business practices. Have any any of you experienced anything remotely close to the ridiculous practices that have been implemented against my family? I would really love to hear from anyone that has.
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While placing this order I put 2 of The Original MakeUp Eraser® In my cart. Yet when I received my order on Aug 26th I only received one of them. The rest of the items and samples arrived fine.
I was going to return the extra makeup eraser to my local sephora anyway so is there a way to just get a refund on the missing makeup eraser?
I send in a request two days ago but haven't gotten a reply so I thought I would try the forum. The incident number on that request was 493383215