I ordered yesterday and when I check my order today it says Unsuccessful Authorization. What should I do? All the card information is correct, but my address is the university residence that I live in, does it matter or not? DO I GET MY MONEY BACK?
Hi .. i made an order on 27/November (since 3 days) and the status shows unsuccessful authorization .. money was withdrawn from my visa card am trying to contact the customer support phone but seems they are closed i want to understand why its giving that status (unsuccessful Authorization)
I originally made an online account but only used it to browse. I shopped in store and got a Beauty Insider Card, it never attached to the account I had made online and now that I am a VIB, I would really like to have them attached so I can also shop online. Could someone please help me attach my two accounts into one?
I've been attempting to check out online, and every time I click on "Place Order" it says: " We're sorry but we are unable to process your order with the information provided. Please verify your billing information and try again. For assistance please contact Customer Service at 1-877-SEPHORA." I know I'm entering in everything correctly. I've tried reentering my card information as "Use a different card". Nothing seems to work. And I'm currently not able to place a phone call to the customer service line. Not sure it would even be open? It's almost 1AM where I am. Any help would be appreciated. Thanks!
Hi, I was just wondering if was possible for me to submit online orders made by other people for VIB points to my account? The reason i'm asking is my parents may buy me 2 new palettes for Christmas but it sucks that I wouldn't get any VIB points for them! Would it be possible to submit the points if they kept all of their order information? Thanks!
I just made a purchase online and shortly after checking my bank account I saw that I was charged TWICE. Ugh. Really frustrated. not only is it inconvenient to have the funds missing from my account, but it's frustrating trying to call customer service only to find out theres an hour wait. The other think is, I'm seeing I'm not alone in this problem. It seems to happen A LOT. I'm super frustrated. How do I have the second charge reimbursed?
I just received an email that one of my Sephora Black Friday orders was cancelled due to the items being OOS - the Cover FX primer set and the Sephora mask set. I placed the order at 12:04 AM so I find it hard to believe that both of those sold out in 4 minutes. Has this happened to anyone else?? Also, if you purchased the Cover FX primer set and have changed your mind please let me know! I would love to trade for it!!
So I recently bought a few items from a jc penny's location and was told that they couldnt add my points to my rewards card from there and that I would have to do it manually on the website, how do I do this? I still have the receipt
I did not get a receipt with my online order, I would like to return an item from the order by mail. Can I print the summary from my VIB rouge account and mail that in with the item I am returning? I am going to use a shipping label I have from another order. Thanks.
I placed an order earlier today, and still haven't received a confirmation email. Also, the number of my points hasn't increased yet. But Sephora already took my money in the debit card. Can anybody help me with that?
I just went to Sephora today and made a few purchases, the cashier was nice enough to ask for my email so that my purchase was recorded on my online beauty insider account and could earn points. Last time I had made a purchase from the same exact Sephora my purchase was immediately recorded and I earned my points for that purchase, however this time my most recent purchase was not recorded onto my account. I appreciate the help with this.
I placed orders few hours ago but didn't receive any confirmation mail. Blank confirmation page, full basket, no new points. I don't know if I have purchased them successfully or not. Please help me check it. Thank you.
Hi, so I bought the Clarisonic Mia 3 K-Beauty set for $199 on the 23rd of November. I haven't even received my package yet and realised that the price has dropped to $140. That's a $59 price difference and I was wondering whether I could get a price adjustment on this? Or does Sephora really need me to return it and repurchase it again? Thanks!
I am having trouble with certain information listing in my Beauty Insider account page: all my in-store purchases are not showing. I can see my recent online orders, but not any from in-store activity. Because of this problem, I realized that none of my in-store purchases have earned me points or credit toward becoming a VIB Rouge. According to my account I am $448 away from VIB Rouge, but my bank account registrar says something very different. This is even more frustrating because I recently had my two existing accounts synced up. Any help in this is much appreciated.
Hello! I placed an order at the beginning of the week and received the package today, however, the package was missing the samples I had selected. The samples were listed on the enclosed receipt, but were not included in the box. Is there any way I can receive the samples? I was really hoping to try them out before deciding whether or not to purchase the full size!^^ Thank you!
From what I know of, Saphora does not currently ship to Thailand, correct? However I am certain that a tremendous amount are waiting for this to happen, Please ship to Bangkok, Thailand < 3<3<3 Please make it happen xxx
Hello, a few weeks ago I was told I was upgraded to VIP status. I was told I would receive something in the mail along with a discount. It has been a few weeks, probably a month and I have not received anything as of yet.
I recently made a purchase at a Sephora inside JCPenney. Online it say's that points are redeemable from those locations and I have yet to see an increase in my points. I was told the girl found my Sephora card but theres been no increase in my points.