Hi there! Would someone be able to check whether this set is in stock in Ontario, Canada in either the Square One or Sherway Gardens location. It's showing as sold out online and it was one of the boxing day specials. Please & Thank you!
I have a VIB account that shows I have 425 points but I achieved VIB Rouge status over the summer. I have the rouge card but it was never linked to my account. My VIB account is also not showing any purchases that I made in 2014, instead showing I haven't purchased anything since 2013. Um, help!?!
Order #3282141490, had a subtotal of $77, but I was awarded 63 points by the system. Order #3323519765, had a subtotal of $75.79, but I was awarded 64 points by the system. May I have these corrected, please? On a related note, I added up my after-discount subtotals for the purchases I made this year: $1024.28, which should give me Rouge status. Since the system is US dollars, the "add your Rouge Welcome Kit" did not pop up. Could you please adjust my status, and tell me how can I get the kit?
I bought serval perfumes but I forgot to cashier them that I have an account so the cashier can add the points to my account. I still have the receipt, and I was searching on my account but I couldn't find anything. Please help me to add the points.
So I went into Sephora today and bought Tarte Kiss & Bell Lipsurgence Lip Set for $34, but I actually saw on the stand the stand that it was $24. Could that be possible? I told the cashier that I saw it was $24 but she said it was $34. Also, I was wondering if it was possible to return a product that you have used. I want to try this lip set and see it it looks nice on me, but I'm afraid that if I don't like it then I wouldn't be able to return it. Please help.
My husband purchased some items for me for Christmas from a Sephora store. He was told that since he didn't have my Sephora Insider card that I could sign into my account after Christmas and add the receipt number to get my points. How do I do this? Thanks!
went into sephora today to buy the hourglass light palette because i got a gift card for the holidays. I got it home and it was shattered. I'm going to go back to sephora on Monday and return it for a new one. However, I used my 10% off vib card and I'm afraid that I'm going to have to pay more for it because i used the coupon the first time. Not mad or anything just sad.
So the Tarte amazonian clay 12 hour blushes come up as a sale item, even though the pricing isn't in red.. and the discount code isn't applying in the cart. Why is it showing up under sale if it's not on sale?
My friend got me two palettes that were $15 each (total of $30) as a Christmas gift. The problem is, they don't suit me that well and the color isn't what I expected it to be. Unfortunately, she did not provide a receipt with the palettes. What exactly is the store policy for returning without a receipt? I understand that you do have to an ID with you so they could keep track of things, but the only ID I have on me is a student ID. Will that still work? Anything that you may know will help. Thank you!
I made an in store purchase on 12/23. I should have 48 points, but they have not appeared on my account and it says I still need to spend money to continue my VIB status. I purchased the Anastasia Beverly Hills Dipbrow in Soft Brown, the Stila Stay All Day Liner pen in black, and the Sephora brow filler brush from the Sephora at my local mall. I have the receipt still; what can I do?
I made an account online, and made some purchases, but when I went into the store I gave them a different email busy accident, so now I have points on two accounts. And u don't need two separate accounts. Can I link them somehow?
I am still having problems adding my items to my basket, and it's been going on for the past two days for me. I've tried three browsers (Safari, Firefox and Chrome) as well as cleared my cookies and my products still can't be put in the basket for purchase. Please advise, thank you!
I confirmed my order before and it told me the Hourglass Blush Palette and the Becca Tints Kit were out of stock afterwards. It's doesn't show this order in my purchase history. But in the preview of my account, it shows the points that I've earned and used today (whereas everywhere else it shows my previous points status). Is my order valid now or do I have to reorder when the items are back in stock?
For Christmas my friend purchased me the Sephora 4 Look Books, which I already have. I looked online the day before Christmas and it was marked down from $30 to $20, and after Christmas it is now not online at all. Can I still return it, or even exchange it? I really don't want it.
So I had the worst retail experience of my life at a local sephora now almost 2 months ago. I have complained multiple times to the Rouge line (which has escalated it twice to the district manager), posted on BT and filled out the online survey. No response. Basically the district manager is choosing to ignore it. In short, a Store Director was rude to me and her new employee. She gave me a very hard time about a return of a recently purchased item, unused and with receipt (rude from the moment she walked up to show a new employee how to do a return). My credit card had been stolen two days before so she said Sephora wouldn't take it back. I insisted. She persisted, being argumentative and accusatory. I insisted, explaining Sephora policy to her calmly. I also bit my tongue for the ten minutes the return took then at the end pointed out that she could have called the credit card company to verity the account (I've since learned that returns go through on re-issued cards, only sales don't). She told me "I had to" lower my tone. It wasn't raised but it wasn't friendly. I told her that I don't have to do anything (she has apparently never heard of please or even common courtesy) then she kicked me out of the store. Her new employee…was apologizing the whole time and quite upset. And the district managers response has been to basically not respond, even though the issue has been repeatedly escalated. I plan to keep calling, posting complaints etc. Any other thoughts or advice? I am still, months later, so mad at how badly this store manager behaved. Even a little courtesy would have made all the difference. Practical results? I skipped the KVD interstellar and MUFE 50 shades, getting a Chanel highlighter (Macy's) and 4 TF Lips and Boys (Neimans) instead. I was going to get the Pantone palette and blush (I already ordered the lipstick) but might get the Guerlain or Chanel spring stuff (Nordstrom) instead. Thanks for listening and advice. Once and a while we get mad enough to persist. This situation was seriously by far the worst retail experience I've ever had. And I was dressed nicely, being on my way to a formal dinner.
Hi, I was sent a survey by Sephora about a month ago. I was promised 100 pts for completing it. I completed the survey but never received the points. The survey said the points should show up in my account in a week or two, but since it's been about a month, I think my points are missing. Can a mod help with this? Thanks!