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Wuyrhjd1
Ingredients information
Does Sephora Collection Express Nail Polish Remover contain any animal derived ingredients?
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Wuyrhjd1
Wuyrhjd1 / NEWCOMER / replied
Is Glycerin in this product animal derived? see post
vlovesmakeup
!Ole Henriksen Merry & Bright Duo - Could someone check whether its in stock in stores?
Hi there!   Would someone be able to check whether this set is in stock in Ontario, Canada in either the Square One or Sherway Gardens location. It's showing as sold out online and it was one of the boxing day specials.   Please & Thank you!
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ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vlovesmakeup,   We recommend contacting your local Sephora stores directly before visiting so they can give you the most accurate and up-to-date status of their i... see post
nancydrew1981
Merge Accounts
I have a VIB account that shows I have 425 points but I achieved VIB Rouge status over the summer. I have the rouge card but it was never linked to my account. My VIB account is also not showing any purchases that I made in 2014, instead showing I haven't purchased anything since 2013. Um, help!?!
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ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nancydrew1981,   I would be happy to merge your accounts for you! I'm going to send you a private message so I can help you get this sorted out - keep an eye on y... see post
gillianaitken
Adding points from receipt
Hello! I also have a receipt that I would like to add to my account. Could you please help? I need my points before the 31st so I can maintain vib rouge! Thanks!
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gillianaitken
gillianaitken / NEWCOMER / replied
Thank you! Where can I find my pm inbox? see post
Pauline8
Online orders accumulate less points per dollar spent vs store purchases?
Why do online orders accumulate less points? Isnt each dollar spent suppose to account for one point? My orders are well over 75 dollars without taxes yet I get credited 60 something points per order
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Pauline8
Pauline8 / NEWCOMER / replied
Since the mods seem to have missed my posts while responding to post above and below my posts I have called and got this issue resolved on my own.  So I no longer need h... see post
CarlaJoy
Link my online account with my card?I
A while back I got the rewards card in store and then today I purchased quite a bit online. I'm trying to link these two accounts if that's possible?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CarlaJoy,   I'll send you a message to help! In the future, you can just post one time to avoid confusion as one of us moderators will always respond to a Custome... see post
SiteNo8
Canadian points adjustments & VIB / Rouge status
Order #3282141490, had a subtotal of $77, but I was awarded 63 points by the system. Order #3323519765, had a subtotal of $75.79, but I was awarded 64 points by the system. May I have these corrected, please?   On a related note, I added up my after-discount subtotals for the purchases I made this year: $1024.28, which should give me Rouge status. Since the system is US dollars, the "add your Rouge Welcome Kit" did not pop up. Could you please adjust my status, and tell me how can I get the kit?
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SiteNo8
BEAUTY PRO SiteNo8 / BEAUTY PRO BEAUTY PRO / replied
Well, for me anyway, I didn't realise until I read Diana's message (above) that Canadian points are counted in US dollars for online orders, and Canadian dollars for in-... see post
GhufranA
adding points
I bought serval perfumes but I forgot to cashier them that I have an account so the cashier can add the points to my account. I still have the receipt, and I was searching on my account but I couldn't find anything. Please help me to add the points.  
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gillianaitken
gillianaitken / NEWCOMER / replied
Hello! I also have a receipt that I would like to add to my account. Could you please help? I need my points before the 31st so I can maintain vib rouge! Thanks! see post
Jayelybean
Tarte Kiss & Belle Lipsurgence Lip Set? Return Policy?
So I went into Sephora today and bought Tarte Kiss & Bell Lipsurgence Lip Set for $34, but I actually saw on the stand the stand that it was $24. Could that be possible? I told the cashier that I saw it was $24 but she said it was $34.   Also, I was wondering if it was possible to return a product that you have used. I want to try this lip set and see it it looks nice on me, but I'm afraid that if I don't like it then I wouldn't be able to return it. Please help.
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ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jayelybean,   I'm sorry about that! Thanks for letting us know - it sounds like a price was mistakenly put on the sign. We'll be sure to forward this along to our... see post
DanieCalla
Trying to add points to account using receipt
My husband purchased some items for me for Christmas from a Sephora store.  He was told that since he didn't have my Sephora Insider card that I could sign into my account after Christmas and add the receipt number to get my points.  How do I do this?  Thanks!
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sheilaaa
sheilaaa / NEWCOMER / replied
Hi, I am also wondering how to add points online can you please help me too?   Thank you see post
lululand
Item missing in order
I just opened my most recent order and found that the First Aid Beauty cleanser I had ordered wasn't in the box. What can I do? 
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ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lululand,    I'm so sorry about that! I'm going to go ahead and send you a PM so I can help you out with this :) see post
mafalvey
Q. damaged hourglass palette
went into sephora today to buy the hourglass light palette because i got a gift card for the holidays.  I got it home and it was shattered. I'm going to go back to sephora on Monday and return it for a new one. However, I used my 10% off vib card and I'm afraid that I'm going to have to pay more for it because i used the coupon the first time. Not mad or anything just sad. 
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Mafalvey,    I'm sorry to hear that! If you are just doing an even exchange for a palette that is NOT damaged you should not be paying any difference. I hope that... see post
colinc11223344
forgot insider care
I recently made a purchase at a Sephora store but forgot to show my beauty insider card. Is there any way to have the points added to my account with the receipt? thanks
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shayvette,   You will not be able to add it to your account on your own however, I'll send you a message now to help add the points! see post
katny
Tarte 12 hour blush on sale?
So the Tarte amazonian clay 12 hour blushes come up as a sale item, even though the pricing isn't in red..  and the discount code isn't applying in the cart.  Why is it showing up under sale if it's not on sale?
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katny,    We're looking into this to make sure the right shades and proper pricing are listed on the site! :)  see post
Jayelybean
Q. Returning Without Receipt? (It was a gift!)
My friend got me two palettes that were $15 each (total of $30) as a Christmas gift. The problem is, they don't suit me that well and the color isn't what I expected it to be. Unfortunately, she did not provide a receipt with the palettes. What exactly is the store policy for returning without a receipt? I understand that you do have to an ID with you so they could keep track of things, but the only ID I have on me is a student ID. Will that still work? Anything that you may know will help. Thank you!
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Jayelybean,   I'm sorry to hear that the products did not work out for you! Since you just have your student ID, I recommend contacting your local Sephora Store t... see post
mruebling94
merging accounts
I have multiple accounts. One account (with an old email that cannot be accessed) has all of my points and I need to merge these points to a new account with an active email. How do I do this??
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mruebling, I can link your accounts for you! I'll send you a message to get your info. :) -Laura   see post
kittenpickle
Missing points on account after in-store purchase?
I made an in store purchase on 12/23. I should have 48 points, but they have not appeared on my account and it says I still need to spend money to continue my VIB status. I purchased the Anastasia Beverly Hills Dipbrow in Soft Brown, the Stila Stay All Day Liner pen in black, and the Sephora brow filler brush from the Sephora at my local mall. I have the receipt still; what can I do?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kittenpickle, I can help you update your points! I'll send you a message to get your info. :) -Laura   see post
ilyssat
Can I link two accounts? I have two
I made an account online, and made some purchases, but when I went into the store I gave them a different email busy accident, so now I have points on two accounts. And u don't need two separate accounts. Can I link them somehow?
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TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rayndibley,I will send you a private message now to assist you! :) see post
67042
Need Agave flat iron oil cartridge
Where am I able to purchase an oil cartridge replacement for the Agave flat iron?  
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi 67042,   The Agave Vapor Infusion replacements are sold separately! I am linking the product page for you. :)     see post
CWGuillet
Unable to add items to online cart
I am still having problems adding my items to my basket, and it's been going on for the past two days for me. I've tried three browsers (Safari, Firefox and Chrome) as well as cleared my cookies and my products still can't be put in the basket for purchase. Please advise, thank you!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CWGuillet, I'm sorry to hear of your difficulties with your basket! I have reported your issue to our IT department. Please allow 2-3 business days for them to reso... see post
Shehotsky
Can someone help me link my beauty insider account to my online account?
I have been trying to figure out how to sync my beauty insider with my online account, but no dice. I haven't made any online purchases, but would really like to!
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shehotsky,   I'll send you a message now to obtain additional information so that I can link your accounts. see post
Reify
Purchase confirmed or not?
I confirmed my order before and it told me the Hourglass Blush Palette and the Becca Tints Kit were out of stock afterwards. It's doesn't show this order in my purchase history. But in the preview of my account, it shows the points that I've earned and used today (whereas everywhere else it shows my previous points status). Is my order valid now or do I have to reorder when the items are back in stock?
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Reify,    It looks like your order cannot be completed because of the out of stock items. You will need to reorder when they are available again on our site.   ... see post
talkplaylove
i made an in-store purchase today and forgot to use my beauty insider card.
 can i redeem my points?
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sunsetsrfr
sunsetsrfr / NEWCOMER / replied
I also forgot to add my beauty card info to my recent purchase. Can you help me please? see post
katiecon
Return Policy
For Christmas my friend purchased me the Sephora 4 Look Books, which I already have. I looked online the day before Christmas and it was marked down from $30 to $20, and after Christmas it is now not online at all. Can I still return it, or even exchange it? I really don't want it. 
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Katiecon,    Yes you can still return or exchange it, its not a problem! I would take it to your local store instead so they can help you with that :)  see post
meganlisa
Advice; service issue escalated twice but district manager ignoring it
So I had the worst retail experience of my life at a local sephora now almost 2 months ago.  I have complained multiple times to the Rouge line (which has escalated it twice to the district manager), posted on BT and filled out the online survey.  No response.  Basically the district manager is choosing to ignore it. In short, a Store Director was rude to me and her new employee.  She gave me a very hard time about a return of a recently purchased item, unused and with receipt (rude from the moment she walked up to show a new employee how to do a return).  My credit card had been stolen two days before so she said Sephora wouldn't take it back.  I insisted.  She persisted, being argumentative and accusatory.  I insisted, explaining Sephora policy to her calmly.  I also bit my tongue for the ten minutes the return took then at the end pointed out that she could have called the credit card company to verity the account (I've since learned that returns go through on re-issued cards, only sales don't).  She told me "I had to" lower my tone.  It wasn't raised but it wasn't friendly. I told her that I don't have to do anything (she has apparently never heard of please or even common courtesy) then she kicked me out of the store. Her new employee…was apologizing the whole time and quite upset. And the district managers response has been to basically not respond, even though the issue has been repeatedly escalated. I plan to keep calling, posting complaints etc.  Any other thoughts or advice?  I am still, months later, so mad at how badly this store manager behaved.  Even a little courtesy would have made all the difference. Practical results?  I skipped the KVD interstellar and MUFE 50 shades, getting a Chanel highlighter (Macy's) and 4 TF Lips and Boys (Neimans) instead.  I was going to get the Pantone palette and blush (I already ordered the lipstick) but might get the Guerlain or Chanel spring stuff (Nordstrom) instead. Thanks for listening and advice. Once and a while we get mad enough to persist.  This situation was seriously by far the worst retail experience I've ever had.  And I was dressed nicely, being on my way to a formal dinner.
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meganlisa
HALL OF FAMER meganlisa / HALL OF FAMER HALL OF FAMER / replied
Holidays are just so fun!  Stressful, of course.  But so worth it!!! Glad you're almost there!   see post
karinerouyn
Q. Is there a boxing day sale online?
TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Karinerouyn, we will be having a Boxing Day sale, please check back with us once the date is closer for further information. :) see post
rose88
Missing Points
Hi, I was sent a survey by Sephora about a month ago. I was promised 100 pts for completing it. I completed the survey but never received the points. The survey said the points should show up in my account in a week or two, but since it's been about a month, I think my points are missing. Can a mod help with this? Thanks!
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rose88
BEAUTY PRO rose88 / BEAUTY PRO BEAUTY PRO / replied
Thank you! :) see post
ghstrainer
I BOUGHT SOMETHING BUT IT DOESN'T SHOW UP ON MY PURCHASES
I had bought some nail polish on my account and it never showed up that I bought it but the money came out of my bank account and I have checked the mail box and it hasn't showed up yet??????????
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there,    Since your last post said you had two accounts, have you checked that it is not on one of those? Points can sometimes take up to 48 hours to update on y... see post
ghstrainer
Combining My Sephora Beauty Insider Cards
I have now two Sephora Beauty Insider Cards but they have different emails can I combined them so I have all my points on one card??????? 
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ghstrainer,    I'll message you to help!  see post
XxTashaxTerrorx
I'm $87 from being a VIB- online order says i need over $102 to get the kit- HELP
I got an email from sephora saying I'm $87 CAD away from being VIB, but when I go to purchase items worth $87, it says I need to put more items to get the VIB package (to become a VIB) why??
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I will message you for more help!  see post