I honestly never post on here, or go the extra yard to complain about customer service but I have had it with Sephora employees acting like they own the store! I am a VIB Rouge member, so It is shown that I shop at Sephora frequently. Every time I go to Sephora to return something ((Which isn't often maybe once every few months)) they made me feel like a criminal, as If I stole the product or something, even though I have my receipt and I always return products I did not end up liking in It's original package, barely used, and within a week. I honestly get scared to return something because I know the kind of attitude I always get. Today particularity I went to simply exchange a foundation I had bought three days ago, which was too dark for my complexion. I even had the foundation which I bought swatched on my skin tone by the Sephora employees which picked this color out for me. The lady at the counter was eager to help me, but as soon as I mentioned the word "Return" her attitude took a U-turn and rolled her eyes at me. I wanted to tell her why I was returning my items, but she didn't ask me a thing, nor did she offer me any help in finding items that would be right for me. She told me "you do know all these items returned go to waste right?" in such a snobby way. I simply told her I only used one application, and Iater on today I found out returned products become testers. So she obviously made a reason to make me feel bad. When the painful transaction was finally over she simply stared at me. When I looked back she said "What do you want now?". No "thank you" or "have a good day". I wish now I asked for her name but I was so eager to get out of there. They make me feel as If I'm a criminal or stole the product. I only buy things online now && even pay extra for shipping despite their being a Sephora 5 miles from my house to avoid their TERRIBLE CUSTOMER SERVICE.
i wanted to purchase almost lipstick taste of honey 4 pack it says out of stock but then i click on the product and something pops up and says "The product you were looking for was either not found or we no longer carry it. You can try a slightly different search or use the navigation above to go to our departments" id really like to purchase this item do they sell them in stores at all?
I was upgraded to VIB ROUGE at the end of last year (December 2013) and the lady representative told me I would be a VIB ROUGE for all of 2014. I dont see my profile updated as a VIB ROUGE. Why is that?
Dear Customer Service, I placed an online order today. With my BI points, I also purchased the item below for 500 points. BI 500 PTItem # 1572403 Nars Iconic Set - Nars Iconic Set However, now that I am tracking my order status, this item shows "permanently out of stock". Do I get my points back? I wish I had known this item was out of stock. I would have used my points to get some other items instead.
I bought NARS Creamy Concealer a few months ago (around Thanksgiving) and they were sold out of the shade that I wanted so I thought I would just settle for one that they had. But it turns out that the shade is way too pink for me. Will I be able to exchange it for the correct shade or will I have to repurchase the concealer?
How can I find out if I'm a VIB? I just made a purchase which now totals into 374 points. I understand that you need 350 for VIB status but I'm not sure if I made the cut since I also heard the spending has to be done within a year. How can I find out if I made it in time?
I bought a NARS Matte Multiple stick in a store a few weekends ago after trying it on in the store. I brought it home and wore it twice and have noticed how horrible looks with some of my other face makeup products and in other lighting. I LOVE the product, but hate the color. I no longer have the receipt and have opened and used the product (very minimally). Is there any way for me to exchange it for a color that works better for me? I don't want a refund, just an exchange. I am a VIB and it shows up in my account as a product that I purchased, but there's no actual receipt.
Hi there, I placed a large Sephora order on February 25th, and my mailing address is a PO box in canada...So i had the item shipped to my physical location at work. But Im getting a canada post tracking number...have I done something wrong? Last time I placed an order it was sent directly to my work...and i dont rememeber having a canada post tracking number. I may be losing my mind lol. Help please
To be honest I might not shop at Sephora as much as they would like me to but I did eventually became one of their "VIB ROUGE" members. Since then I've received emails for our "special perks" but aside from that .... nothing spectacular. It wasn't a big deal until I started not being able to redeem certain perks because they "were out of stock" immediately after I receive my emails. THis time around I received the email for the VIBLOVER code for the Lancome Lip Lover deluxe sample and decided to place an order that very day. Already went well,received my package in 2 days (shipping is outstanding) but OF COURSE MY SAMPLE isn't in the package. Everything was listed on my packing slip and MARKED OFF THAT IT WAS IN MY PACKAGE - but it was MIA. I called the so called "VIB ROUGE HOTLINE" and of course no one answers. I called the regular customer service line and I get the run around by a representative named "Dane" basically telling me he was "SORRY" but they cant do anything. What probably upsets me the most is that Sephora isn't taking the responsibility that their staff is packing orders with their eyes closed! So in their system I have everything packer # 5510 checked off while I don't. Anyone else have issues like this?
Hello, I have a long-standing problem of not receiving email from Sephora. Probably about a year ago I received an email apologizing for a system error that was responsible for me not getting email offers but nothing has changed and I just keep forgetting to get it addressed again. Is there someone who can look into this? I'm VIB rouge status but feel that I'm missing out on all the benefits available to me. For what it's worth, I have no trouble getting email that is initiated by me from ordering through the website. Thank you, Mekenna
I don't understand why? I placed the order and the money was transferred (I use a debt card ) I used it before and I received my order.
but this time after few hours of placing the order I received an email stating " For your own security and protection, we have cancelled your order because we were unable to confirm your payment information"
the only thing I changed this time was the shipping address because it was a gift and I chose the gift option.
thank in advance
I am a VIB, and i'm pretty sure its tied to my email since that's what they ask you for to find it in store, but when i go to the site it tells me i have 0 points and won't let me sign in anywhere to show that I already have points -- it only gives me the option to sign up for the service... help.