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purchase not showing
Hi, i bought 6 things at the sephora retail store, and 2 of them are not showing on my account, what should i do?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emma93,   I would be happy to help you out with this! I'm going to send you a private message so I can assist you :) see post
Forgot to swipe VIB card
I recently made a purchase at a Sephora and the cashier forgot to swipe my VIB card. Is it possible to still obtain the beauty insider points if I have kept my receipt?
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ferraroc! I can help with that! I am sending you a private message with more details.    Cheers,  Kevin  see post
Bobbi Brown return to SiJP?
Recently ordered a Bobbi Brown eyeshadow, swatched it, didn't love it and was wondering if I could return it to a SiJP even though it was purchased online and they don't carry Bobbi Brown?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi agd000,   Yes, you can definitely return the eyeshadow, however, if they do not carry the exact item, you will not be able to exchange the item.  see post
concealers
hi i need helppppp. i currently use biscuit in nars concealer, what would be the equivalent to urban decay's concealer?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi daynegirl,   If you are currently wearing Biscuit in the NARS concealer, then I would recommend  Medium Light Neutral in Urban Decay's  Naked Skin Weightless Comp... see post
Return Policy?
I have used the tarte Best In Faux Lash Extending Fibers. I have had it maybe 2 weeks ago. Whenever I use this product my eyes burn and get super red. Can I take this product back? I have the box but it is opened. I also ordered online and don't know where the package sheet is (most likely thrown away). What can I do?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kgtbug,   I am sorry that you had an allergic reaction to the Tarte Best In Faux Lash Extending Fibers. You can definitely send the item back to our Distribution ... see post
Return Policy
I bought a blush a couple of years ago used it once and didn't like the color so I never use it. Can I still return it or exchange for a different color?
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SCENE QUEEN stephloveschris / SCENE QUEEN SCENE QUEEN / replied
Thank you I will call the store! see post
Clarisonic warranty for Canadians
So I bought my Clarisonic Mia 2 in April 2014 and now its broken. The on/off button doesnt seem to be working properly...when I press it it doesnt turn on and sometimes it would turn on automatically when its laying around undisturbed...also it keeps vibrating when I charge it. I bought mines at Sephora and did register it on the Clarisonic website. I called the Canadian Clarisonic toll free number to open a claim and was told to try charging it continuously for 24 hrs to see if it would fix the problem...it didnt.    I'll be calling them again tomorrow but I'm just wondering if any Canadians have had any success in getting a replacement for their Clarisonic of if I will be getting the runaround. 
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TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Oh no! I will send you a private message with more information for you on the warranty!  see post
I NEED TO LINK MY EXISTING BEAUTY INSIDER ACCOUNT WITH MY ONLINE ACCOUNT
I don't want to loose my points and I have no idea how to add my existing account to this online account. please help Thank you <3
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TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sr007, I would be happy to help you with this! I'll send you a private message now! :)  see post
Missing Points from SiJCP purchase
I made a $20 purchase on 1/26/15 at my local SiJCP, and the transaction shows up on my Purchases page, but the points aren't showing up. Any help?
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TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LCResz, I can assist you with this! I'll send you a private message now! :)  see post
Merging in-store card to new online account
I just signed up for an online Sephora account, but I have an existing beauty insider that i signed up for in store that i know has points on it. i have no idea how to link the two, and i don't want to lose my points. How can i link my card to my new online account!? please help
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Sure, ForeverCrystal!   I will send you a message now:) see post
BIRTHDAY CHANGE
When I was entering my Birthday information I accidentaly put in April 8th instead of February 8th.  I can't find the place to change it. Is there any way to fix my mistake?
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TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jiayin1987, please allow 24-48 hours for this update to take in effect. :) see post
If I am an nw 20 in mac with red undertones what Giorgio Armani luminous silk should I use.
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi aaday,   Based on the shade that you currently wear, I recommend shade number 3. It is formulated for light skin with beige undertones!   http://www.sephora.c... see post
missing points
Hi, I have a beauty insider account and upon figuring out in store (a store associate told me) that I have two accounts somehow (no wonder my points didn't seem to grow and most of my purchases were not being counted) I called the customer service line. First dealt with rude rep and then called back and all they could do was "link" my accounts and add my latest purchase which I still had the receipt for (which wasn't showing up). She went ahead and linked and added my last purchase (and told me that some other person was linked to my account, which meant they had probably used my points). Now I just spent close to $200 and it's not appearing AGAIN. Not sure what is going on but I know I should have waaaay more than 300 points in the last year. Something isn't adding up. help!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi juliana229,   I am going to send you a private message to assist you further with this. :)  see post
I am trying to place a order with a gift card i got for my birthday but it says its invalid why?
Im I typing it in wrong? I just got it yesterday
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Vanillabby14! What type of gift card are you using? It is a physical card from a Sephora store or an e-gift? If you're having trouble placing your order, the fastest ... see post
Q. Soap & Glory's Face Soap And Clarity™ Vitamin C Facial Wash
When do you think Soap & Glory's Face Soap And Clarity™ Vitamin C Facial Wash will be back in stock?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Katrina10212,   Soap and Glory's Face Soap And Clarity™ Vitamin C Facial Wash will be back in stock in the next week or so. I recommend signing up to receive an i... see post
Exchange?
I had bought the ABH Contour Kit close to a year ago now I think, or whenever it came out, and it just doesnt work for me. I cant seem to find the receipt for it but I was wondering if I can do an exchange?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi newsmrsleblanc,   I'm sorry to hear that the contour kit didn't work out! Sephora.com does not accept returns after 90 days. If you purchased this item from a sto... see post
Point not added to accoutn
I received gifts from Sephora for Christmas. My mother called to place the orders and was told that the beauty points could be added to my account if she wanted, she said yes. However, they have not been added to my account. My mother doesnt seem to have the receipt anymore either, so I am not sure what to do about this mix up. Again, during the purchasing of the products, my mother was told the points would be added to my account, and they were not. Is there anything that can be done?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JayDeg,   I'm going to go ahead and send you a private message so I can assist you further with this! Thanks :) see post
How to opt out of review emails?
How can I opt out of these without opting out of all emails? I am spammed with these all the time but would like to continue receiving promo emails.   Additionally, I've written 4-5 reviews... NONE of which were approved (which blows my mind as they have ranged from 1 star to 5 star) and I'd rather contribute my reviews to a website that isn't obsessed with censoring 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi totaldebmove,   I am sorry that so many of your reviews have been rejected. I will definitely look into this for you.   As far as I know, there is not a way t... see post
AmorePacific in Ottawa stores?
Hi, I recently placed an order, but I think I made a mistake on the foundation regarding my skin color. It is an AmorePacific foundation. I was wondering if the Sephora stores in Ottawa have the AmorePacific products on their stores so I can go by myself and choose the right foundation for me. Thank you! 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Imidb,   We recommend contacting your local Sephora in Ottawa directly to confirm if they carry this product as each store has different inventory and availabilit... see post
shipping location
 Hi, is it possible to order from sephora and then ship it to Myus or Worldship ?? i ordered few days ago and then it got cancelled because they said they are unable to ship to this location. so what is the best way to order here and then ship it internationally??
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi linatayeb,   We regret that we are unable to ship to a freight forwarding address as it is associated to multiple people. We apologize for the inconvenience!   ... see post
2X points for skincare purchases
When will I receive my double points for my skincare purchases? Thanks
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bethbigdog,   I'd be happy to help you out with this! I'm going to send you a private message so I can assist you with this!  see post
returning products
             If i do not like a product, can i exchange/return it, even though i don't have a receipt and the box is open? 
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lovesephora1888! Store returns are to the discretion of the store director but, generally, lightly used items without a receipt are fine.  Please contact your local s... see post
Bite Lipstick
Why is my order showing the bite lipstick in different colors like pepper and shiraz? I ordered dusty rose and soft plum?  Thank you
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dmscarlett,   Those are just the names for the different shades, but shiraz is the soft plum shade and pepper is the dusty rose color. As long as these are the sh... see post
Available in Nearest Store but not Online Question
There is a product I wanted to order from Sephora online but it is limited edition and sold out. I noticed that it is available in my nearest store...but that's over two hours away and I won't be able to go there any time soon. If I called my nearest store, would they ship it to me?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Doakie,   Stores are unable to ship out items that they have in their inventory, we apologize for the inconvenience. You can, however, call the store and request ... see post
i made an in-store purchase today and forgot to use my beauty insider card.
 can i redeem my points?
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TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cbrague, I can assist you with your points! I will send you a private message now! :) see post
Philosophy Renewed Hope #SephoraSweeps
Help us celebrate the launch of philosophy Renewed Hope! To announce this amazing new skincare line, on January 15, one lucky Sephora Twitter follower will win an incredible prize package: a skincare bundle of seven amazing philosophy products, including Renewed Hope moisturizer and eye cream, valued at $350.   To enter for a chance to win, make sure you following @Sephora on Twitter. Between January 14, 12pm PST and January 15, 12pm PST, tweet the following sentence and fill in the blank: “Hey @Sephora, _______ gives me hope in the new year #SephoraSweeps”.  Don’t forget to include #SephoraSweeps in your tweet!   All valid entries received within the 24-hour sweeps entry period are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on January 14–15 for updates.  
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starrkari / RISING STAR / replied
Unfortunately I just started Tweeting and getting into the whole "Blogging" thing. I wish I would have scene this giveaway sooner. i love Philosophy products and sure co... see post
I have two accounts, should be Rouge not VIB.
Hello, I was hoping this can get solved here. I already tried via e-mail and I was told it could take a minim of 2 weeks, but its gone over that time now and still haven't received a resolve.   I had less than $100 dollars left to spend to keep my Rouge status. But, when I came back to Canada, I lost my Rouge card somewhere in transit and had to get a new physical one in the store. BUT, I would have to connect the two accounts together, since they cannot use my current account to give me a new card. I spent $300 dollars and realized I didn't connect the two accounts together when I noticed my Rouge status was gone. I had completely forgot about that. So, I'm a Rouge that needed to connect her two accounts together to keep her status, forgot and is trying to get them connected to resolve the issue. Thank you in advance!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chizzi,   I will look into this for you and send you a private message regarding what I find. Please check your messages when you get a chance! see post
Gift Card Problem
I have a $50 Sephora Gift Card, and my total came up to $47.69. Why is it still asking for a credit/debit card?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Darknessxdes,   If your gift card is for greater than the amount of your order you should not need to apply a second form of payment. Is the merchandise total of ... see post
SK II
Help?!  I deleted the email with the code for the SK II samples with purchase.  Can anyone provide me with that code please??
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TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ryale, the code is SKIIVIB. :) see post
Money back guaranteed
i bought the glamglow and the lady said if you try it and dont like it you can bring it back and get your money back is this true
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TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi arianaansary, you can take back your product you purchased if you are unsatisfied within the return policy for a refund. see post