Sephora, please train people about online purchase returns made in store. Very frustrating. Some stores really do not understand how online returns work. I went to Pearlridge Hawaii Sephora the other day to return something that I bought online. I had the packing slip and she said she could only do it as 'return without receipt'? I tried to explain but, she said she couldn't do it without my ID. The line was forming behind me so I just went with it. (And it took soooo long.) I did not want to enter my personal info on a 3rd party database for returns when I had my receipt.
Hi there, I was just going through my points history (thanks to the new feature!) and my points are off by quite a bit due to paying in CAN. Pre-tax/shipping/etc, and after deducting points where I received more than the dollar amount (where items were on sale on the Canadian site but not the US site for ex), there's a 148 point difference for this calendar year. I wasn't able to account for in-store purchases since those don't show up under my purchase history most of the time, but could calculate the amount missing from online orders. Is there any way I could have a mod look over my purchase/points history for this year and adjust the total? Thanks!
Hi, I just spent 85$ before taxes&shipping. However, my account was only credited 71 points and my up-to-date amount spent was only added 71$ as well. I will check my other purchases to see if this error has also occured before. Is this normal? 1$ should = 1 point, right? Thank You
Product: Make Up For Ever Mat Velvet+ Foundation I know makeup has an expiation date but i'm a very clean person who loves to keep my makeup in good condition so they can last me longer than the expiration date. I bought this foundation 1+ years ago and I never liked it at all. I tried to give it a chance but I hate it. I never returned it because I lost the receipt and I recently found it. Idk if they will still accept it after 1+ years. It also had a problem with the foundation spilling out to much product. So I never used it after that.
I recently qualified for VIB Rouge and received the welcome kit with my last online order, but I didn't get the Rouge card. I went into my local store today and told them (thought it may be an in-store thing) and was told they couldn't help me with that =\ Is there not a Rouge specific BI card?
Hi! I placed an order yesterday and recieved an email saying that thew order authorization failed. The amount has been charged on my credit card, but I have not seen any change in the order status. Please help me
I received an order today and none of my samples were included in the shipment, even though it says they were on the packing slip. I specifically ordered these items online in order to have the samples for travel next week. What happened? Is there something I can do? I'm a regular shopper and this is very upsetting.
Now that we can double check our points against your system, I was just checking the spreadsheet I have against your records in my beauty bank. For some reason I have a 190 point discrepancy. I also noticed that a large purchase I made at at SiJCP didn't show up, so maybe that is the problem? Can a mod please PM me about this when you have a moment? Thank you!
I received my Sephora order today, and 2 of my 3 samples were not included I specifically order my items online instead of going to the store so I can try these free samples. What's going on? I'm very disappointed.
Hi, I returned a Naked3 palette at a Sephora in a JCP and got store credit. The girl never told me I could not use it at a Sephora store. If I knew that I would have retuned it at a Sephora store. The product that I want is only available at a Sephora store not a JCP one is there anything I can do?
I ordered something online from Sephora about half a year ago and haven't used it until recently. When I finally used it, my skin had a bad reaction to the product, and I broke out in a rash. I'd like to return it, but the problem is it was bought awhile back, so I no longer have the receipt. Am I still able to return the product? I can print out the original order, but it isn't the actual receipt, so will a Sephora store still honour the return? I'm also worried that perhaps it is past the time frame in which I am able to return! Help!
Hi! I returned something by mail using the pre-printed label about a month ago and I haven't gotten a return confirmation. I've filled out the return slip and made sure that I packaged everything nicely in original packaging and even with the packing paper etc. Items were completely unused (the packaging came very beaten up so I couldn't give them out as gifts, which is why I returned them). It just seems to have taken much longer than usual (usually I get a return confirmation in less than 3 weeks, but it's been more than 4 weeks this time). Is it possible to have a check on the progress? Thank you in advance!
hi! I just want to double check I CAN use a prepaid credit card (Vanilla VISA) as long as the billing address is the same address that I register with the credit card right? I have looked on older post as there was conflicting stories so I'm just double (triple) checking ($200 is a lot to spend on a prepaid card if it doesn't work >_<) Also, I will be buying the pre paid card in Japan and I read that Sephora accepts Japanese credit cards. Please correct me if I'm wrong., Thanks!!
First of all, I have a very sensitive skin, I barely find the product that I can use and I bought a dior skin care, Pro youth sorbet creme, 2 months ago. The first time I tried it was fine, my skin was soft but two days later I got rashes all over my face and quite bad. I stopped using because I wasn't sure what caused that. After my skin was healed, I applied it on again in the morning and night, then again I had rashes come up all over. I stopped again for the second time but telling myself it wasn't dior creme because this is the second time I bought it and the first one I bought back then worked fine for me. And again I tried after my skin got better and a day later my skin started to be irritated, itchy with rash all over again so I think it might be it. The thing is, when I purchased this the second time, when I opened it I kinda felt like it didn't look like the first one that I had before, so i'm not sure if I accidentally purchased the wrong one. And my concern is it's been used a few times and I threw away the receipt as I thought I wouldn't be allergic to it, in this case will I be able to return this product and exchange it with any recommend moisturizer that good for sensitive skin?
My husband went to Sephora to return a few items for me. He had a receipt along with the brand new, unopened products. The sales associate decided to tell him that not only was he not allowed to return products purchased online to the store but that it was unethical because it takes away from their daily sales. Let me tell you that woman should thank her lucky stars that she didn't wait on me with that attitude. I'm now considering returning EVERYTHING I have that is unopened with a receipt just to prove a point. I buy enough to make up for anything I would ever return and then some. But now I feel like perhaps I should really mess with their days if they're going to treat my poor husband like garbage. Obviously knowing how the returns work in Sephoraland, I told my husband what to say to get them to do the return, but I can't believe how terrible the service has been at Sephora lately.
Hi there, I just want to inform that I haven't received any refund from that failed purchase, and it's nearly 1 month since August 31st. Could you please figure that out? Has or has not Sephora refunded that amount of money to my bank account? Thank you!
I just had my Beauty Insider card linked to my account and now when I login it just shows past in-store purchases, not my recent online orders. I want to check the status on my current order and don't know how to do this now. They showed up on my account before the link happened. Any help? Thanks.
Hello there, I thought I was reaching VIB as I spent over 400$ since May, so I looked at "My Points and Status". I notice that the amounts under "Qualifying Spend" don't add up. It says "† You receive one point for every dollar spend on merchandise (excludes the purchase of egift certificates, gift cards, taxes and/or shipping) online, in Sephora retail stores or in Sephora inside JCPenney locations". For my last purchase, I spent 78,50 on merchandise, so according to your written policy, this should equate to 78$ in qualifying spend, yet I only had 65$ according to the page. There seem to be some discrepancy for the previous order as well. Could someone look into it? Is it a mistake or is the policy misleading? thank you in advance, Nancy