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200 Point Survey?
Hello! I recently received an email to do a survey for Sephora in exchange for 200 points. I was wondering when these points would be deposited and if they'd be in my account by the huge perk party on Aug. 10th. Thanks!
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What time on August 10 will the Extraordinary rewards be available?
Is there a specific time the Extraordinary rewards be available on the 10th? Wondering as I live on the West Coast and am worried I'll have a disadvantage. Also, how limited are the rewards for the 1,000 point items?
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Beauty Insider Account
Please assist me in linking my beauty insider card to my online account
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Points not 4x?
I just made a 54$ purchase but it didn't do the 4x. Anyone else in vib rouge this happen to?!
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SCENE QUEEN qbeets / SCENE QUEEN SCENE QUEEN / replied
Same thing happened to me. I just made a $170 purchase online (rouge status), and only received 170 points, not 4X. see post
Missing points.
I attended the VIB event beauty before brunch I purchased some items and was given my Rouge card I received Rogue status in July through an online order. I do not see my purchases I made or my points . It does show I received my card. Please help .
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I GOT A BEAUTY INSIDER CARD IN STORE. HOW CAN I LINK IT TO MY ONLINE ACCOUNT?
Hi!  I would like to know how to link my online account with my beauty insider card that I got in store.  Thank you
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VenusQin / NEWCOMER / replied
me too. How can i link it to my online account? see post
STATUS: UNSUCCESSFUL AUTHORIZATION
Hi, my order says unsuccessful authorization, I would like to know what is going on?
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lubo2134 / NEWCOMER / replied
My order is the same. All got cancelled. Emailed customer service twice with no response! see post
Return Questions
I'm sure plenty of people have asked this, but can I return a product I bought in-store by shipping it? I just don't have the time to get to the nearest store and I don't want to miss out on my return period
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Did not receive NARSVIB GWP
Used the NARSVIB GWP code that got emailed out on 7/30. Received my order today but got a replacement sample instead? Was the NARS VIB set out of stock already? I literally placed an order right when I received the email... And I can't use the code again since it's a VIB-only reward - it says that I have already redeemed it.
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Linking accounts
Never knew in-store and online accounts needed to be linked until now, need some help please !
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Q. How could connect my VIB card to my online account. And would I be able to combine the points?
juliaflute5781 / NEWCOMER / answered
A. I am having the same problem, and would really love some help!! Thanks! see post
Beauty Insider Card wrong email
Hi, my beauty insider card when I signed up I gave the cashier my email and they got it wrong. So when I went back to Sephora I told them and they had said they fixed it. I've checked and my card is still with the wrong email and I'm not receiving my points. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @t3en4,   It looks like Nika has already assisted you with this :)   Always, Danee see post
Missing item from order please help!
Ive never had any problems with any of my online orders or instore experiences.  However, today I received my most recent online order only to find that an item was  missing.  Please help! Sephora on twitter responded to me fast.  I'm just hoping this can be resolved asap as I really need thsi product before going on a trip soon and need time just in case I need to exchange for color matching reasons.  The nearest sephora from is a little out of my way for me.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @daa2326,   I'm so sorry the Marc Jacobs foundation was missing from your recent online order! I'll send you a PM so I can assist you further with this.   Alw... see post
VIB Rouge, but only getting 3x points?
Hi there! I placed 2 orders today and though my latest order's points aren't showing up yet (I know that can happen), the points I got for my earlier order are incorrect. It seems that it's only giving me 3x the points, instead of 4x the points (I'm VIB Rouge, have been for a while).  For example 316 x 4 = 1264, but it's only giving me 948 (316 x 3)   Is there a way to correct this?   Thanks!
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IT GIRL FalseFroggs / IT GIRL IT GIRL / replied
Ah, I see! Thanks! see post
VIP problems
Hi, i recently got VIP status when i was in store, i went to buy a item online and its saying im not a VIP. how do i fix this so im able to get my points
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi megwaz123,   It sounds like you might have two accounts that need to be linked together. I'll send you a PM to help out with this! see post
Connect in-store and online account
Hi My in-store purchases and points aren't showing up online in my account. How can I connect those two?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mieduong,   I can help you combine your accounts! I'll send you a PM. see post
Return without reciept ... with a reciept?
I was at the Rouge event this morning and bought quite a bit of things, one of which was for my boyfriend and upon inspecting it at home I found the seal had been opened and the product had been used so I brought it to the closest store to me (I wasn't going to drive an hour back to the store I had been at for the event). I had also purchased a face product that they had been putting on people (my roommate tried it but the rep didn't demo it on me because she had some regulars come in) but the rep swore my skin would be okay with it since it was 100% natural. Well after doing research on the product I found out my skin would burn and react to the product so I brought it back unopened with the seal intact.   I had my bag with me from the event (and receipt) and even did a partial exchange at the other store. When the SA processed my return she asked for my address and the price confirmation for one of the products I bought which I thought was odd as I've never had to do that before, I asked if it was because they didn't have that specific product and she said yes.   After my transaction was done I looked at my receipt when I left the store and it said return without receipt. Why would she have done that if she literally had my receipt in her hand and marked off the items as returned? I don't want to have an issue of I need to return something in the future. Was the return w/o receipt something the computer requires if that store does not carry that specific line?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meghannichole,   I am sorry to hear about this! I'm going to send you a private message regarding this incident. see post
4X points problem
Hi,   I placed an order on Monday 00:28am, August 3 2015 via the iphone app.  But i didn't receive the   quadruple points.  the order no.    what should i do?   Thanks  
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi verkxleung,   I just took a look at your account and it looks like the 4x points were added! It can take up to 24 hours to see the extra points in your account. Y... see post
Redeem points from receipt
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
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freshstart88 / NEWCOMER / replied
Hi, same thing happened to me on Sunday, can someone please help?  Thank you! see post
3x points not awarded??
Hi Sephora, I just made a purchase today August 3rd worth 110 points and I am supposed to earn 3X the points as a VIB (so 330 points) but it never showed up. Can you please fix this?    Thanks 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi everyone!   It can take up to 24 hours for the bonus points to be added (although in my experience they are generally added sooner than that!). Additionally the o... see post
How to link VIB card to account?
Today I qualified for VIB, in store. I went online and tried signing in with the email address that I had used each time in person for my previous beauty insider purchases, but my account isn't showing any of the points I have accrued.  How can I link my account here with my VIB details? Thank you so much!!
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juliaflute5781 / NEWCOMER / replied
I'm having the same problem, and would love some help! Thanks! see post
Beauty Insider Points?!
So I bought a couple items in store two days ago and i never got my points added. I don't have the items because i bought them as gifts but i have my original receipt. How can i get my points added now?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi megankol, I'll send you a PM to help out with your account and your points! see post
How to link VIB card to my online acount?
I'm a VIB member but none of my purchases or points from that account are showing up on my online account. How do I connect the 2? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Ok I'll send you a message! see post
how do i change my birthday on my profile?
When I signed up, I must have accidentally said my birthday was october 29 instead of july 19 (my real birthday). I can't change this on the website. Is there any way to fix it? Thanks! (:
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xoMichelleox / NEWCOMER / replied
I need to Change My Birthday to August 3rd Because When I signed up I never put my real birthday. Well now i see there is a free gift on your birthday. see post
Sephora airbrush Mist foundation and travel
I am getting ready to travel next Sunday to Mexico.  Does the Sephora Airbrush Mist Foundation fit in a quart size zip lock bag for travel?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kgrahamrn,   I believe that this foundation would fit in a quart-sized bag - if you already have the foundation and a quart-sized bag laying around I would sugges... see post
Nasty Sephora Experience today!
Wanting to stock up on some items at the Sephora Galleria store in Houston, I tried to return the Sephora Favorites Customized skicare set because all of the Ole Henriksen serums (0.33 oz) had leaked during shipping. The cashier said that she couldn't do it because the smallest size they carry was 1 oz and the ones I brought were online exclusive. Her last statement was not true because the store, as confirmed by sales associates, had previously carried the 0.33 OH serum along with other Sephora Customized Skicare set options, but today they were out of the serum. I had to explain to her that the serum was not exclusive and that she should scan the bag, and then each of the products individually to process the return of $25. I even explained to her that online,when you put each item of the set in cart, it costs $20 but at checkout it shows as $25. She kept rambling on how the receipt was wrong. Tired of arguing with such an incompetent employee, I drove 30 miles to a different store where they processed my return with no problems whatsoever or questioning my intelligence Please educate your employees on not insulting customers' intelligence by arguing due to employees' own ignorance.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nhunka,   I'm very sorry to hear about your store experience! I understand that this was very frustrating and personally inconveniencing. I'll send you a private ... see post
Will you start shipping to Denmark?
I live in Denmark and would love to be able to shop on your website. Do you have plans to start international shippings to Denmark?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sephoragirl76,   We're happy to hear about your interest in Sephora! Right now we do not have plans to extend shipping to Denmark but we do hope to offer shipping... see post
points not refunded
Hello,   I returned a 250 point item that I had purchased on line to the ridgedale MN store.  I was told I would be refunded my 250 points and I haven't received the points.  What can I do?   Thanks for your help with this!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mplsblonde,   I'm sorry about that! I just put the points back into your account. You might need to log out and log back in to see your new total. Let me know if ... see post
IOnline Return to SIJCP
I placed an order online back on May 22nd. I am so disappointed with the item. Can I return it to a SIJCP without the packaging box or packing slip?
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SPECIAL GUEST meghannichole / SPECIAL GUEST SPECIAL GUEST / replied
My SIJCP wouldn't return with my packing box and invoice. see post
Q. Unsuccessful authorization
I ordered on the 27th of July , and I received a message informing me that 638 dollars has been taken, also an email was sent by sephora congratulating me on the order and saying that you'll receive another email when your order ships . when I check for the order details on the website , the status show that its an unsuccessful authorization . does this mean that I've lost my money and there is no order ! . please recheck because I have a total different time zone,  I'm all the way from Dubai so its really hard to communicate by phone .    sincerely , Sara 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Sara,   I will send you a private message regarding the status of your order! see post