I just found out that Sephora ships to the Netherlands, which is great! Nevertheless, I noticed that it is impossible for some products to be shipped to my location. Can someone explain me why? An example of such a product is the Dior Creme de Rose.
Hi, my order has just arrived and one of them, a Sephora palette ( http://www.sephora.com/s-illusions-baked-eyeshadow -palette-P384681?skuId=1564350), came with the shades in pieces. How should I proceed?
I just received an order I placed online today. I ordered the Marc Jacobs Siren palette upon opening the package the snap closure on the palette is broken and the compact will not snap shut. Is there a way to get one that is not broken?
Hi! I placed on May 2, 2014 the 2 year Cosmo subscription promo code. It showed up when I was placing the order but not on the receipt. Then I read in the beauty talk that I had to wait 10 weeks to process the order. But it has passed more than 10 weeks and I haven’t heard anything. How can I know if I’m going to get the magazines or not? Thanks in advanced for your help.
G'day, I purchased a few products from the Sephora store in Yorkdale late last week and received all but one product (Urban Decay Naked Flushed palette in 'Streak'). Am I able to bring in my receipt and the products which I received to a Sephora store to see if I can obtain the missing product? Thanking you in advance!
Beauty Insiders! Treat your skin to a week with Ole Henriksen> http://seph.me/1zRTY6A
*Enter code WONDERS in the promotion code box at checkout to receive an Ole Henriksen 3 Little Wonders 7 day sample setfree with any online merchandise purchase of $25 USD or more. The set includes 7 samples of Truth Serum™ Collagen Booster, 7 samples of Invigorating Night Gel™, and 14 samples of Sheer Transformation® Crème (0.025 oz ea). Valid while supplies last, quantities are limited. Not valid on previous purchases or purchases of eGift certificates or gift cards. Offer not valid in retail stores or at Sephora inside JCPenney. Cannot be used in conjunction with other promotion codes. This offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.
I have a store credit that I was planning to use to buy a particular product, but it's not available in any stores within a 100-miles radius of me. Since I can't use the credit online, could I order the product through my local store and have it shipped to me?
Hi! My husband got me the Hourglass Ambient Lighting Palette as a present in our recent trip to NY. He didn't use my card (nor did he get offered to open a new one so he didn't link the purchase to any account). How could I link that purchase to my Beauty Insider account to get the points? Thank you so much!
Help us celebrate the launch of Fresh’s latest addition to the Sugar Lip Treatment Collection! On July 23, one lucky Sephora Instagram follower will win the entire line of Fresh Sugar Lip Treatments (that’s 11 shades!), including Fresh’s newest pink, Tulip.
To enter the Fresh Sugar Tulip #SephoraSweeps, post an original Instagram image of your pink pout between Tuesday, July 22, 12pm PDT and Wednesday, July 23, 12pm PDT. Be sure you follow @Sephora on Instagram and include #SephoraSweeps in the caption of your image. All valid entries received within this 24-hour window are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed July 22¬–¬23 for updates.
See official rules here>
Hi there! Last week I purchased the Sephora collection Liquid Moisturizing Skin Concentrate out of the sale section and it was $11 - as seen in my screen capture. I received it and decided I like it, and went back online to order another one. Now it is back to regular price ($22). http://www.sephora.com/liquid-moisturizing-skin-co ncentrate-P385143?skuId=1552264 Can you tell me if I can expect this item to be back in the sale section again? I don't want to purchase it at full price. Thanks!
I bought nail polish in store with my beauty insider card but the purchase isn't showing up in my purchase history. I bought it on Saturday and now it's Monday. I want to receive my points for this purchase. Any help would be appreciated.
Hi! A few weeks back I made an instore purchase of the UD All Nighter Spray, and a Sun Safety Kit (I was so shocked to find these still in store!!!). When I go to My Purchases on my account, only the All Nighter spray shows up, not the Sun Safety kit. Is this just because it isn't available online anymore? Just want to make sure it is counting towards Rouge...I am embarrasingly close to qualifying so every dollar counts! Thanks, Laura
Hi there! I'm wondering why my beauty insider points aren't showing up online? I've never shopped online with Sephora, but am a frequent customer at my local Sephora store. I know I do not have 0 points (like my online account shows) because I just became a VIB at the store. I'd appreciate any helpful response. Thanks!
Hello! Sephora sent me an email saying that my order has been cancelled "For your own security and protection, we have cancelled your order because we were unable to confirm your payment information." but my credit card info says that the payment has been done already, so I have paid for my products. What is going on? please help me
I have an old Sephora inside Jcpenney gift card that I purchased about two years ago, and unlike the new gift cards, it has a 19 digit card number and 4 digit pin. Therefore, I can't use it to buy anything manually online. The gift card associate told me I could place an order with the help of a customer service representative, but then they told me it wasn't possible. The items I would like to purchase aren't available at my local Sephora - any advice?
The website states that gift cards have a 16 digit card number with an 8 digit pin. The card I received was a 19 digit card number with a 4 digit pin. I called the number on the back of the card where they told me the balance and that it was active but they could not help me complete the order and to call another number. The other number could not help because it was not a JC Penny gift card. Any help is appreciated.Thank you
Hi, I put an order on 16th July. I'm wondering why the order status is unauthorised? In my past orders, if it is a successful order, I would normally get shipping information in 2-3 business days; or if my order is unsuccessful, I would get the email in the next business day telling me that my order failed. But for my order put on 16th July, I did not get any email telling me order failed, and I did not get any shipping information either. Payment has been deducted from my visa card. It has been 4 days since I ordered and paid. I'm wondering why there is still not shipping information and why my order status is still showing authorised? I have emailed to customer service, but haven't got any reply yet. Can you help me please? Thank you!