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Customer Service
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Customer Support
Hi, I returned a Naked3 palette at a Sephora in a JCP and got store credit. The girl never told me I could not use it at a Sephora store. If I knew that I would have retuned it at a Sephora store. The product that I want is only available at a Sephora store not a JCP one is there anything I can do? 
Customer Support
My husband went to Sephora to return a few items for me. He had a receipt along with the brand new, unopened products. The sales associate decided to tell him that not only was he not allowed to return products purchased online to the store but that it was unethical because it takes away from their daily sales. Let me tell you that woman should thank her lucky stars that she didn't wait on me with that attitude. I'm now considering returning EVERYTHING I have that is unopened with a receipt just to prove a point. I buy enough to make up for anything I would ever return and then some. But now I feel like perhaps I should really mess with their days if they're going to treat my poor husband like garbage. Obviously knowing how the returns work in Sephoraland, I told my husband what to say to get them to do the return, but I can't believe how terrible the service has been at Sephora lately.
Customer Support
My points aren't online!! 😡😡 I'm so upset!!
Customer Support
I ordered something online from Sephora about half a year ago and haven't used it until recently. When I finally used it, my skin had a bad reaction to the product, and I broke out in a rash. I'd like to return it, but the problem is it was bought awhile back, so I no longer have the receipt. Am I still able to return the product? I can print out the original order, but it isn't the actual receipt, so will a Sephora store still honour the return? I'm also worried that perhaps it is past the time frame in which I am able to return! Help!
Customer Support
Just received my Laura Mercier mineral powder from Sephora and the jar is almost empty😳 after paying 39$ shouldn't it be full? has this happened to anyone ?
Customer Support
I recently qualified for VIB Rouge and received the welcome kit with my last online order, but I didn't get the Rouge card. I went into my local store today and told them (thought it may be an in-store thing) and was told they couldn't help me with that  =\   Is there not a Rouge specific BI card?
Customer Support
hi! I just want to double check I CAN use a prepaid credit card (Vanilla VISA) as long as the billing address is the same address that I register with the credit card right?   I have looked on older post as there was conflicting stories so I'm just double (triple) checking   ($200 is a lot to spend on a prepaid card if it doesn't work >_<)   Also, I will be buying the pre paid card in Japan and I read that Sephora accepts Japanese credit cards.   Please correct me if I'm wrong., Thanks!! 
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Customer Support
    Here is the pic, they are pretty good size, but the serum cap is broken and it is leaked, hair spray also leaked a bit, but i'm happy i received this promotion. I hope sephora come with these types of promo codes in future
Customer Support
I may purchase some products that will put me in vib rouge how long will I be in vib rouge and will this only last until December or last through the new year. I'm not exactly sure how this works
Customer Support
Hello there,   I thought I was reaching VIB as I spent over 400$ since May, so I looked at "My Points and Status".   I notice that the amounts under "Qualifying Spend" don't add up. It says "† You receive one point for every dollar spend on merchandise (excludes the purchase of egift certificates, gift cards, taxes and/or shipping) online, in Sephora retail stores or in Sephora inside JCPenney locations".   For my last purchase, I spent 78,50 on merchandise, so according to your written policy, this should equate to 78$ in qualifying spend, yet I only had 65$ according to the page.   There seem to be some discrepancy for the previous order as well.   Could someone look into it? Is it a mistake or is the policy misleading?   thank you in advance,   Nancy
Customer Support
I would like to write in an email to Sephoras Canadian head office, specifically to the store Director of Sqauare One in Ontario. Please advise how i can obtain an email address to send in my comments to. I visited the store yesterday with my bestfriend and it was nicely renovated. The best part is that we were just really impressed with the service we received from one particular product consultant - Izza. Majority of time i always had great service at Sephora but the one from yesterday deserves  to be recognize for what an outstanding job she did. We are so happy with our purchases and could not wait to come back for our next visit during the holidays. I already filled out the survey but i would like to write in further to express how appreciated and special we felt being there and got serviced by such a lovely lady. Izza....if your store ever get to read it...keep up the good work. Thank you for so much and we left your store yesterday feeling so beautiful and happy! You are Amazing!!!!   
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Customer Support
From Wednesday 9/24 - Monday 10/20, upload your best liner look to Sephora's Beauty Board for the chance to win a $1,000 Sephora Shopping Spree!*     *No purchase of payment necessary to enter sweepstakes. Odds of winning depend on number of entries received. Open to U.S. residents (including Puerto Rico). Must be 18 or older, and have a Sephora.com login and nickname to enter. Enter by October 20, 2014 at 11:59 P.M. PT. One entry per person per day. Sponsored by Sephora USA, Inc. Potential winners will be selected from all eligible entries received during the Sweepstakes Period in a random drawing conducted by Sponsor on October 23, 2014 and will notified by email. See official rules below:  
Customer Support
Lately, I have been getting random samples (not the ones I select at checkout and completely unrelated to my shopping history and favorites).   This time my package arrived with no samples at all.  This is a bit disappointing, normally I wouldn't care, but the order is a gift and I wanted my friend to try a few new things.
Customer Support
Hi!   I returned something by mail using the pre-printed label about a month ago and I haven't gotten a return confirmation. I've filled out the return slip and made sure that I packaged everything nicely in original packaging and even with the packing paper etc. Items were completely unused (the packaging came very beaten up so I couldn't give them out as gifts, which is why I returned them). It just seems to have taken much longer than usual (usually I get a return confirmation in less than 3 weeks, but it's been more than 4 weeks this time). Is it possible to have a check on the progress?   Thank you in advance!  
Customer Support
Hi there, I just want to inform that I haven't received any refund from that failed purchase, and it's nearly 1 month since August 31st. Could you please figure that out? Has or has not Sephora refunded that amount of money to my bank account? Thank you!  
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Customer Support
Hi,   I realized that I did not get any points from the online purchase I made. However, I did get the correct amount of point when I I purchased from a physical store.   Can someone help me to look into this? Thanks.    Here shows the points I have, and where they come from.     Here shows the purchases I have made, including the online purchase on 08/28/2014, which did not count toward my total point.  
Customer Support
First of all, I have a very sensitive skin, I barely find the product that I can use and I bought a dior skin care, Pro youth sorbet creme, 2 months ago. The first time I tried it was fine, my skin was soft but two days later I got rashes all over my face and quite bad. I stopped using because I wasn't sure what caused that. After my skin was healed, I applied it on again  in the morning and night, then again I had rashes come up all over. I stopped again for the second time but telling myself it wasn't dior creme because this is the second time I bought it and the first one I bought back then worked fine for me. And again I tried after my skin got better and a day later my skin started to be irritated, itchy with rash all over again so I think it might be it. The thing is, when I purchased this the second time, when I opened it I kinda felt like it didn't look like the first one that I had before, so i'm not sure if I accidentally purchased the wrong one. And my concern is it's been used a few times and I threw away the receipt as I thought I wouldn't be allergic to it, in this case will I be able to return this product and exchange it with any recommend moisturizer that good for sensitive skin?
Customer Support
I just had my Beauty Insider card linked to my account and now when I login it just shows past in-store purchases, not my recent online orders. I want to check the status on my current order and don't know how to do this now. They showed up on my account before the link happened. Any help? Thanks. 
Customer Support
I have 2 beauty insider cards and want to combine them into one. Is this possible without having to call in? 
BeautyTalk Support
Does anyone know how to link beauty insider card points to account?
Customer Support
I am looking for help linking my account with my Beauty Insider card. Thanks.
Customer Support
I became a VIB in June 2014 and have $100 left to become a VIB Rouge member...  I don't understand the annual re qualification. Do I have to spend $350 every year to be a VIB?  If I become a VIB rouge next year how long will that be valid?
Customer Support
See I have this lip gloss from Sephora that I bought earlier this year. I only used it once and it's been sitting to the side for months. I've still got the receipt from June. Can I still return this? Or at least exchange this? 
Customer Support
Trying to buy my wife some well-deserved gifts.  But my order ( 3132612663 ) is showing as Unsuccessful authorization. I used a e-gift card with the purchase.   Can anyone assist?
Customer Support
I've been really curious about this for awhile now. My mom plans on purchasing my Christmas present from Sephora and she doesn't have a BI card. If I gave her my card to get the points for the purchase, would Sephora not allow her to use my card because the name wouldn't match hers, which would let the employee know that it is not her card? 
Customer Support
i made an online account after getting my card, but i can't figure out how to link them.