Hi, I recently placed an order, but I think I made a mistake on the foundation regarding my skin color. It is an AmorePacific foundation. I was wondering if the Sephora stores in Ottawa have the AmorePacific products on their stores so I can go by myself and choose the right foundation for me. Thank you!
Hi, is it possible to order from sephora and then ship it to Myus or Worldship ?? i ordered few days ago and then it got cancelled because they said they are unable to ship to this location. so what is the best way to order here and then ship it internationally??
There is a product I wanted to order from Sephora online but it is limited edition and sold out. I noticed that it is available in my nearest store...but that's over two hours away and I won't be able to go there any time soon. If I called my nearest store, would they ship it to me?
Hello, I was hoping this can get solved here. I already tried via e-mail and I was told it could take a minim of 2 weeks, but its gone over that time now and still haven't received a resolve. I had less than $100 dollars left to spend to keep my Rouge status. But, when I came back to Canada, I lost my Rouge card somewhere in transit and had to get a new physical one in the store. BUT, I would have to connect the two accounts together, since they cannot use my current account to give me a new card. I spent $300 dollars and realized I didn't connect the two accounts together when I noticed my Rouge status was gone. I had completely forgot about that. So, I'm a Rouge that needed to connect her two accounts together to keep her status, forgot and is trying to get them connected to resolve the issue. Thank you in advance!
I have a sephora account under an email address but it does not pick up that i am a VIB Rouge card holder, instead the account only says I am a beauty inside without any points. How can I link the two together?
I have just recently joined the Beauty Insider community (in store), where I made my purchases. However, I realized I have not been awarded any points. I still have my receipt, so is there a way I can get them?
Perhaps the company is having problems? MANY items seem to be either entirely out of stock or MANY shades are out of stock. I have never seen the online website so poorly stocked. Very disappointing. I do not live near sephora stores and have been a fairly regular online sephora customer, but if this continues I will have to find another online retailer. I would have to see the quality of sephora's online store continue to decline.
I went to a Sephora inside JCP yesterday. I had 1094 points and I redeemed 500 points for a reward. I looked on my account today and now I only have 94 points instead of 594. Also at the top of the redeemed list it says another 500 points was redeemed today but I haven't redeemed any today. Please help!
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Hi! I somehow have 2 Sephora accounts, one is my VIB Rouge but is linked to an email that is no longer in use. My other account is linked to the email i want to use. How can I disable the non VIB account and put the correct email on the VIB account? Thank you
I made several purchases from my local Sephora about two-three weeks ago and I still haven't received the points. I was told as long as it says "Beauty Insider Sale" on the receipt that my points would go through within 24-48 hours after the purchase but that doesn't seem to be the case.
Hi, I had a quick question. Normally every single Sephora order I make online, it's shipped UPS and I can time the delivery practically down to the minute when they'll drop off the package. However, the most recent order I made was shipped through OnTrac. I was just wondering if the shipping company is being changed?
I looked on my bank statements and it said I was charged three times for only one order. I had to resubmit my billing address inofrmation twice during my online order placement because I used the wrong one and did not realize until the third try. How can I get the two unnecessary charges to my credit card dropped?
I am not sure if I have an online account already, so I registered for a new one today. I am just wondering how do I link my VIB card to my old/ new account so I can view my points and purchases? Thank you (:
I'm normally never one to complain or fuss and Sephora is probably one of my favourite places to shop ( I am a Rouge after all) but today I had such a terrible experience I feel as though it shouldn't go unnoticed. I went in to my local Sephora (Metrotown in Burnaby, BC, Canada) to do two returns and one exchange. The associate opened and twisted up each individual lipstick in both trios I was returning which was annoying but she's doing her job and I have nothing to hide. She then breaks one with her acrylic nails and suggests that it came this way. I am now getting further annoyed but say nothing. She then asks to see the packing slips (this was an online order). I explain I don't have that but have the receipts, my Rouge card, and even photo ID if needed. She then demands to see the email confirmation from when I would have originally placed the order. Again, I have my receipt and Rouge points card. FINALLY, she does the exchange first and gives me the $2 back in store credit - store credit for $2! Whatever. Then she processes the returns and tells me the return policy has changed and one is outside of the new 60 day window - as of yesterday. She then refuses to assist me further and says there is nothing that she can do. After me standing there for 45 minutes while she interrogated me, inspected my items like I'm some fraud, and wanted to double check the orders were even mine she has the nerve to tell me I'm a day late for one of my returns?! I said I didn't know the policy changed and she rolled her eyes at me and said there wasn't anything else she could do. I called VIB Rouge concierge almost in tears from being treated so terribly and the woman told me to go to another store 30 MINUTES AWAY and "try my luck there". In other words - NO help again. It's honestly not even about the returns or the money, I would've taken store credit as I know I'm going to spend it there. It was just the way I was made to feel, the way I was treated and spoken to. She went through everything I had like I was lying about the items. I have frequented other stores from Vegas to LA, Robson street in Vancouver and I'm always warmly greeted and love the staff. My experience today has just left such a bitter taste and it's not somewhere I will want to continue shopping.
I purchased a rollerball sometime in October, I haven't opened or used it yet. For Christmas someone got me the bigger bottle of that scent. I was wondering if I can return the rollerball? I no longer have the receipt, but I'm sure the purchase is recorded in my account as i scanned my card during purchase, and i havent opened the box at all.