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Customer Service
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Customer Support
I just received order 3166259*** which I had ordered item: 1623685 in shade: I736 MUFE shadow and only thing in the box was my 3 samples and NOT the shadow!!! I guess I should be thankful that I got my samples as I never get them all. After calling the Rouge Hotline and being put on hold for 10 minutes!!! Yes, 10 minutes while they looked into this matter the girl came back online and ask me if I was sure that it wasn't in the box, yes, I am sure it isn't in there, if it was I wouldn't be calling. She then tells me that someone would have to get back to me as they needed to call the warehouse to see what happened!!! Is this Sephora's practice that if an item is missing that they need to call you back? Believe me if I was trying to get over Sephora by getting a dup of a product it sure wouldn't be a 21.00 shadow (that I might mention that I waited about a month for it to come back into stock)!!!
Customer Support
I just tried to purchase the Everything Nice palette because I didn't want to risk it going out of stock if I waited for the sale, and it's already OOS!!! Please tell me I didn't wait too long, will Sephora get more in stock?  The closest store is about 2 hours away, so I get 90% of my Sephora purchases online.  
Customer Support
I need your help with my order 3038446412
Customer Support
I placed an order on 20-Oct,   I had no problem checking out and everything went smoothly. I got a confirmation email telling me that my order had gone through, and the money have been taken on from my credit card. But 2 days passed I haven't receive the shipping email,  therefore I logged in to check the order status, and found that it says unsuccessful authorization. Pls check where's the problem, because the billing address is correct and I use in all other online shop it works.   Pls help me to slove this. Thanks for your kindly help.
Customer Support
Could you tell me the email address about Sephora store at Garden State?thank you
Customer Support
Could a mod please PM me please? Looking for a solution to update my points since they've been calculated in USD not CDN, and I've gone though my purchases to figure out the difference I'm missing.   Thanks!
Customer Support
I know this topic has been brought up already, but with F&F & all the other Beauty Insider discounts coming up this holiday season, I'm starting to feel some kind of way.. Are our voices being heard? If not, where can I go to make these suggestions?   I don't think it's fair that we can only use 1 promo code per order. I want to be able to use discount codes along with promo codes for other beauty treats. I don't want to have to make a decision between the two. I think we should be allowed at least 3.   Also, gift cards. I don't understand why we can't use more than one per order. I get several gift cards from different apps that I use, surveys I take, etc. I don't understand why we're limited to only one. I know we have the option of calling in and doing it over the phone (or so I've heard), but I like to earn points with ebates, swagbucks, etc. for my online purchases, so that kind of defeats my whole purpose.   Can someone tell me if they're at least considering these things? I know people have been complaining about it for forever. Seems Sephora is so behind the times when it comes to these issues.
Customer Support
If anyone could help me with that I would truly appreciate it!   All the best,   Claudia Spoiler (Highlight to read)    
Customer Support
If someone could tell me how, that would be great, thank you!
Customer Support
Hi there, I recently made a purchase at sq 1's sephora. I returned my smash box contouring set and got the lancome blush subtle palette as well as a make up forever lipstick. This was on Friday October 17th, 2014 and it has not updated. Just curious when I can expect both the bag and the points will be updated. I did give my beauty insider card at checkout. I paid an addition $19 as a difference. Your help is appreciated. Thanks in advance.
Customer Support
Not trying to be redundant here but does anyone have any updates on when Shade Light 42 will actually be back in stock, any definite date yet? Already signed up for the email notification, just hoping to get a specific date if available.   Thank you in advance for any feedback available.
Customer Support
I've noticed on my account that someone has been redeeming my points and using my account in stores I have never been to. I have only shopped in the Knoxville, Tn stores or online, and like to save up my points for larger gifts. Is there any way I can try to get this looked in to?
Customer Support
I ordered the Bare Minerals Main Attraction set for my sister since she loves their products. It comes in a little vanity box with a mirror. The mirror on mine was completely shattered. Luckily it had tape covering it or the makeup items might have been damaged as well.   it was my first time calling the Rouge customer service line. I was surprised at how quickly my call was answered. The rep was able to offer a reshipment of a new set and explained how I could send back the one I have.    I thought about what I've read here lately about Rouge members wanting to feel more special and receive more bonus items, and how Sephora staff has instructed us to ask for extra things.    So I crossed my fingers and asked if I could add the ROUGEDIOR deluxe sample palette to my replacement shipment. She said yes! I was very surprised and glad I made a request!    Thankfully I'm waiting to give this as a Christmas gift and don't need it immediately. I'm excited to have the mini Dior item for my trouble. 
Customer Support
I recently ordered from Sephora. I just received my parcel. There are two mistakes: 1. They sent me the wrong color for an item 2. I am missing one item from my order.   Please advise how to handle the 2nd part as they never shipped the item yet its on the packing list.  
Customer Support
Hi, I was wondering if the Bliss Fabulous Foaming Face Wash was available in the large size (15.5oz)? The biggest one I see online is 6.7oz. I am currently using the 15.5oz & was hoping it would still be available.
Customer Support
Hi, I was wondering how to transfer points from one of my accounts to the other?
Customer Support
Is the mask going to be sold individually any time in the near future?
Customer Support
Hellllo! I just wanted help deactivating my sephora account, because I already have another one. Thanks!
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Customer Support
It's shipping to Ontario Canada and should be 13% taxes, which should be C$9.88 instead of C$12.18. Also I only got 62 points for my C$76 purchase.   Can anyone help me solve the two problems above? Thanks.     
Customer Support
I recently tried to purchase an order, but my card was not being accepted (most likely because it was a debit card, and I realize that error on my part).   The problem is, my bank account was charged the money, and while it is only in pending, it is still frustrating that I am unable to use this amount of money for a failed order attempt.   I was hoping there is a faster process to getting this order perhaps cancelled or what not to expedite the process of getting the pending transaction cancelled.   Thank you.
Customer Support
The other day I went shopping at sephora in jcpenney I didn't have my card with me and use my email instead. I'm not sure if the girl put it in right or not but I don't see the points showing up in my account or purchase history. I went back to buy something else yesterday and this time I got my card on me and scanned it. The points from this purchase shows up right away. So I'm not sure what happened to the earlier purchase from sephora inside jcpenney. Perhaps the checkout girl got the wrong email. Is there anyway for me to fix this I still have my receipt. Thank you so much. 
Customer Support
so sephora pack my package wrong. They sent me somebody else order along with their recipt. I've been having issue with sephora twice this month. First they ship my order to someone else house. Now they ship me someone  else order. Ive call them already. They're going to send me my correct  order. But I'll have to wait for 3 TO 4 days again. I have to ship the wrong item back. What happens if I fail to ship it back because they should just let me keep it for messing up my order twice  in a row?just a thought because for giving me such a hard time they should at least offer me with a dicount on my next purchase  or at least ship my stuff 1 day shipping.  I'm still waiting for the supervisor to contact me back.... and I haven't got any responses  back yet.
Customer Support
I made my first purchase at Sephora yesterday and I forgot to give them my email. Is there anyway possible I can receive my points with my receipt?
Customer Support
Is this item ( Item 1642404 ) out of stock permanently or will it be restocked?  Could it still be available in stores or was it online only?
Customer Support
Im from Canada, and when i went shopping at Sephore in the US i didn't receive my points, Is there still a way i can receive points for my purchase?
Customer Support
Hello - i was just wondering - I live in Australia and am currently on holidays in the state of which i am making the most of the many Sephora stores - spending nearly $1000 in 3 weeks! I have signed up to Beauty Inside after all these purchases were made, i was wounding is it possible to add the points would have earned anywhere online? I have my receipts still. And when Sephora eventually opens in Australia will the points be able to be honoured there? I really don't know much about the whole program!  i Signed up mainly to ask questions to the sephora community! any advice you could offer would be great! thank you!