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Customer Support
Hi, I recently placed an order, but I think I made a mistake on the foundation regarding my skin color. It is an AmorePacific foundation. I was wondering if the Sephora stores in Ottawa have the AmorePacific products on their stores so I can go by myself and choose the right foundation for me. Thank you! 
Customer Support
 Hi, is it possible to order from sephora and then ship it to Myus or Worldship ?? i ordered few days ago and then it got cancelled because they said they are unable to ship to this location. so what is the best way to order here and then ship it internationally??
Customer Support
Why is my order showing the bite lipstick in different colors like pepper and shiraz? I ordered dusty rose and soft plum?  Thank you
Customer Support
There is a product I wanted to order from Sephora online but it is limited edition and sold out. I noticed that it is available in my nearest store...but that's over two hours away and I won't be able to go there any time soon. If I called my nearest store, would they ship it to me?
Customer Support
Hello, I was hoping this can get solved here. I already tried via e-mail and I was told it could take a minim of 2 weeks, but its gone over that time now and still haven't received a resolve.   I had less than $100 dollars left to spend to keep my Rouge status. But, when I came back to Canada, I lost my Rouge card somewhere in transit and had to get a new physical one in the store. BUT, I would have to connect the two accounts together, since they cannot use my current account to give me a new card. I spent $300 dollars and realized I didn't connect the two accounts together when I noticed my Rouge status was gone. I had completely forgot about that. So, I'm a Rouge that needed to connect her two accounts together to keep her status, forgot and is trying to get them connected to resolve the issue. Thank you in advance!
Customer Support
I have a $50 Sephora Gift Card, and my total came up to $47.69. Why is it still asking for a credit/debit card?
BeautyTalk Support
Help?!  I deleted the email with the code for the SK II samples with purchase.  Can anyone provide me with that code please??
Customer Support
i bought the glamglow and the lady said if you try it and dont like it you can bring it back and get your money back is this true
Customer Support
I have two online accounts, is it possible to merge the two together? 
Customer Support
I have a sephora account under an email address but it does not pick up that i am a VIB Rouge card holder, instead the account only says I am a beauty inside without any points. How can I link the two together?
Customer Support
I have just recently joined the Beauty Insider community (in store), where I made my purchases. However, I realized I have not been awarded any points. I still have my receipt, so is there a way I can get them? 
Customer Support
Perhaps the company is having problems? MANY items seem to be either entirely out of stock or MANY shades are out of stock.  I have never seen the online website so poorly stocked.  Very disappointing.  I do not live near sephora stores and have been a fairly regular online sephora customer, but if this continues I will have to find another online retailer.  I would have to see the quality of sephora's online store continue to decline.  
Customer Support
Somehow over the course of 2 years I have ended up with a beauty insider card and an online account. I would like to link them together but can't find a way how too.  
Customer Support
I went to a Sephora inside JCP yesterday.  I had 1094 points and I redeemed 500 points for a reward.  I looked on my account today and now I only have 94 points instead of 594.  Also at the top of the redeemed list it says another 500 points was redeemed today but I haven't redeemed any today.  Please help!
TwitterSweeps_Philosophy.jpg
Customer Support
Help us celebrate the launch of philosophy Renewed Hope! To announce this amazing new skincare line, on January 15, one lucky Sephora Twitter follower will win an incredible prize package: a skincare bundle of seven amazing philosophy products, including Renewed Hope moisturizer and eye cream, valued at $350.   To enter for a chance to win, make sure you following @Sephora on Twitter. Between January 14, 12pm PST and January 15, 12pm PST, tweet the following sentence and fill in the blank: “Hey @Sephora, _______ gives me hope in the new year #SephoraSweeps”.  Don’t forget to include #SephoraSweeps in your tweet!   All valid entries received within the 24-hour sweeps entry period are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on January 14–15 for updates.  
Customer Support
Im about to make an order, i want to buy some concealers and i would like to know if the color doesn't match my skin tone, can i return the item or exchange it, even if it is open ? Thank you
Customer Support
i checked out used my 15 dollar gift card. said remaining balance after was 0. its still asking for debit/credit info why???
Customer Support
Hi! I somehow have 2 Sephora accounts, one is my VIB Rouge but is linked to an email that is no longer in use. My other account is linked to the email i want to use. How can I disable the non VIB account and put the correct email on the VIB account? Thank you
Customer Support
I made several purchases from my local Sephora about two-three weeks ago and I still haven't received the points. I was told as long as it says "Beauty Insider Sale" on the receipt that my points would go through within 24-48 hours after the purchase but that doesn't seem to be the case.
Customer Support
Hi, I had a quick question.  Normally every single Sephora order I make online, it's shipped UPS and I can time the delivery practically down to the minute when they'll drop off the package.  However, the most recent order I made was shipped through OnTrac.  I was just wondering if the shipping company is being changed?
Customer Support
I have two online accounts. Can I combine the points and move the VIB status from one to the other?
Customer Support
I looked on my bank statements and it said I was charged three times for only one order. I had to resubmit my billing address inofrmation twice during my online order placement because I used the wrong one and did not realize until the third try. How can I get the two unnecessary charges to my credit card dropped?
Customer Support
Hello, I bought something back in November and noticed that I did not get any points for it. I have my receipt. May I please have my points?   Thank you  
Customer Support
I am not sure if I have an online account already, so I registered for a new one today. I am just wondering how do I link my VIB card to my old/ new account so I can view my points and purchases? Thank you (: 
Customer Support
I'm normally never one to complain or fuss and Sephora is probably one of my favourite places to shop ( I am a Rouge after all) but today I had such a terrible experience I feel as though it shouldn't go unnoticed. I went in to my local Sephora (Metrotown in Burnaby, BC, Canada) to do two returns and one exchange. The associate opened and twisted up each individual lipstick in both trios I was returning which was annoying but she's doing her job and I have nothing to hide. She then breaks one  with her acrylic nails and suggests that it came this way. I am now getting further annoyed but say nothing. She then asks to see the packing slips (this was an online order). I explain I don't have that but have the receipts, my Rouge card, and even photo ID if needed. She then demands to see the email confirmation from when I would have originally placed the order. Again, I have my receipt and Rouge points card.  FINALLY, she does the exchange first and gives me the $2 back in store credit - store credit for $2! Whatever. Then she processes the returns and tells me the return policy has changed and one is outside of the new 60 day window - as of yesterday. She then refuses to assist me further and says there is nothing that she can do. After me standing there for 45 minutes while she interrogated me, inspected my items like I'm some fraud, and wanted to double check the orders were even mine she has the nerve to tell me I'm a day late for one of my returns?! I said I didn't know the policy changed and she rolled her eyes at me and said there wasn't anything else she could do. I called VIB Rouge concierge almost in tears from being treated so terribly and the woman told me to go to another store 30 MINUTES AWAY and "try my luck there". In other words - NO help again.   It's honestly not even about the returns or the money, I would've taken store credit as I know I'm going to spend it there. It was just the way I was made to feel, the way I was treated and spoken to. She went through everything I had like I was lying about the items. I have frequented other stores from Vegas to LA, Robson street in Vancouver and I'm always warmly greeted and love the staff. My experience today has just left such a bitter taste and it's not somewhere I will want to continue shopping.
BeautyTalk Support
I was told I could just go online and add my points because she forgot to ask for my beauty insider card. But I don't see that option...how do I do it then?
Customer Support
I purchased a rollerball sometime in October, I haven't opened or used it yet. For Christmas someone got me the bigger bottle of that scent. I was wondering if I can return the rollerball? I no longer have the receipt, but I'm sure the purchase is recorded in my account as i scanned my card during purchase, and i havent opened the box at all.
Customer Support
I made a new account and need to link my card to it.