My BeautyTalk Profile
Who's Online / 558 users
  • BrideSona
  • knuevekm
  • MzDedeInAz
  • properlylost
  • LindaBS
  • Mochapj
  • prettyinpa
  • dapt529
  • jisub89
  • blackunicorn
Customer Service
Showing results for 
Search instead for 
Do you mean 
Twitter_sweeps_Alexis_Bittar.jpg
Customer Support
  On October 29, one lucky one lucky Twitter follower will win the Alexis Bittar for SEPHORA COLLECTION Liquid Gold limited-edition collection.   To enter for a chance to win the prize package—which includes a makeup brush set and jewelry—make sure you follow @Sephora on Twitter. Between October 28, 12pm PDT, and October 29, 12pm PDT, tweet us your favorite golden accessory. Don’t forget to include #SephoraSweeps in your tweet! All valid entries received within 24 hours of the sweeps entry time are eligible to win. The winner will be selected at random from the eligible pool of entries. Watch your Twitter feed on October 28–29 to enter for a chance to win.   See official rules below>
Customer Support
Hi, if someone could help me to link my email/VIB/online accounts, that would be great!
Customer Support
I'm trying to figure out how many points I need to qualify for VIB for 2015.  The amount stated on the website does not match what I have counted.  It's a small difference but I would like to understand where that comes from. I've counted purchases (online and in person) from January 2014 until my last purchase a few weeks ago.  I used the actual dollar amounts spent.  I also use the qualifier of $1000, has that change? Thanks
Customer Support
Is it possible to have two guests rather than one? I know it says one right now but I was hoping to bring my mother and sister
Customer Support
Hi, can someone help me link my Sephora card to my online account?
Customer Support
Hi I just opened my online account and could u pls link it to my membership card?   thanks
Customer Support
Hi! So I recently became vib but for some reason when I log onto my account it's not showing my status nor is it showing the amounts of point I have. What should I do about it? : )
Customer Support
Hello,   I have just opened this online account, but I found there is no way that I can link my card with the account by myself online. I'm wondering if there is someone who can help me with that.   Thanks.
BT Support Q&A
I have 20% Coupon VIB, Can they combine with my VIB Welcome 10% Coupon?????
Customer Support
I have a question about the the return by mail. I placed an order online on August 28 which is an item for travel ( travel perfume and they are still new, I have not used it )However, I canceled the trip recently. So, I do not want them anymore since I already have the full size. Until now, it pasted the 60days, but i do not mind store credit since I am shopping frequently anyway. I intend to return by mail because I am busy with classes and other stuffs and lazy to come instore . Will it be safe that I return by mail tomorrow or the day after? Will The return department determine a return time by postmark or the time they receive it by tracking number or when I receive an email state that they are processing my return.   I am afraid of that the return will be over 90 days if the Return Department do not consider the postmark. If that is the case, what will happen though? My neighborhood has a Sephora inside JCPenny, I wonder does JC accept return from sephora.com? I came there once and they said they do not accept return from sephora.com. They said that I need to go to Sephora store.   Hope to hear from you.   Thank you,
Customer Support
I have been using my beauty insider card a lot since I signed up in store. I just made an account online and it says I have no points or activity. How do I see online the points that I've been getting?
Customer Support
I am a vib member but somehow I never received promotion emails
Customer Support
hello both of my orders show unsuccessful authorisation however the payments has been deducted from my debit card... can someone help me please?
Customer Support
Hi I just opened my online account and could u pls link it to my membership card?
Customer Support
I drive an extra 10 miles to go to a further Sephora than the one closest to me for 2 reasons: 1. Brandy S at Stonecreek Crossing San Marcos SiJCP is the best. Every time I've been in the store she has been friendly, attentive, helpful, just an excellent representative. And when they don't have an item you are looking for, like the essentials kit that was sold out everywhere, she will try to get it for you by actually following up on her waiting lists. Having been to many different Sephoras in numerous cities, she has been the best. 2. On the flip side, it's kind of a pain to have to drive an extra 20min out of my way for decent customer service when the Creekside Way SiJCP is 10 min from my house. But every single experience I've had there has been so frustrating. There is no customer service whatsoever. The girls cannot be bothered to help you with anything. Their knowledge of the products is worse than the average customers, and their lack of professionalism is dumbfounding (ex. waiting at the register while the girl ringing me up finished up a very personal phone call, talking trash about another customer, eye rolling, exasperated sighs when interrupting their chit chatting to ask a question). It's not just the bad attitude, they don't know what they are doing. Went in with a receipt for a return but they didn't know how to process it, after twenty minutes waiting at the register for them to figure it out, so frustrated I didn't realize till I got home they had still screwed it up and short changed me $2. Seriously, to put it bluntly, they suck.
BT Support Q&A
My daughter starting to like make-up and I'm not the type of wearing make up and can't teach her much. I just don't want her to put too much or wrong make up for her face also it could be a nice gift for her birthday. Is it ok to make an appointment with a beauty advisor at Sephora, she is 12.  Is is too young, too soon to make an appointment with a beauty advisor for her at sephora? What about the classes? Thanks
Customer Support
Recently made a purchase in store and they were unable to look up my inside card due to the system being down. She said I could go online and put my points in manually, I do not see where I can do this though.
BeautyTalk Support
Hi I also need help merging my VIB that I use in stores with my online account.    Thank you
Customer Support
I'm pretty stoked about the upcoming VIB/ROUGE sale and have been waiting patiently for news. Several times I read the advice 'Make sure you are signed up for notifications!' and thought 'I'm sure I already am...'  To my horror I just checked and I had unsubscribed at some point.  Is there a chance I won't get my card in the mail?  Can VIB members get the discount without the card?
Customer Support
Hi! I made a purchase in store but my points have not been added and it isn't showing in my purchase history. I requested an email receipt.
Customer Support
Hello, my account has been banned and no one is willing to tell me why. I never bought too much stuff like 10 fresh mask , nor too little stuff like $1 dollor per order. Shopped online for over 5 years and returned only one item because of irritation . Then I was banned. I'm not asking to reactive my account, I just need to know why. My account is missmeili@hotmail.com.Thanks.
Customer Support
Hi, for whatever reason I have not received an email or an invite on the Sephora website for the VIB 20% off sale. I have been receiving other emails from Sephora but just not for this promotion. Is there any way that can be fixed? Thanks.
Customer Support
I'd bought a WEN's cleansing conditioner in new york, but its not working for me. Am I able to return it at a store in san francisco? I have thrown away the receipt though.
Customer Support
Hi,   I went to Sephora tonight and had a very happy shopping experience. I got a beauty insider card in store and be asked to create an online account. However, after I created a new account online, I cannot find my purchase history in store and cannot find a spot to register my card.    Thank you for the wonderful store and please get back to me.      
Customer Support
Hello!  went to sephora store earlier and picked up my VIB welcome kit. I wanted to use the 10%off coupon for my purchase that time but the lady in the store told me I can only use it for my next purchase. Even though I was already a VIB member prior my purchase for today? I bought quite a lot today hoping I could use my discount coupon for my purchase. PLs advice. Thank you! xx
Customer Support
My friend has already got her email invitation. I am also a rouge member, but I haven't got mine.
Customer Support
Two days ago I made an in store purchase and the cashier didn't ask for my VIB card. I handed her the sephora birthday gift note that I got in the mail so I assumed she got my VIB number off that. I'm looking at my account now and the purchase isn't showing up. Can I take my receipt back into the store and have them apply the points or am I totally out of luck? It was over $100 purchase so I am quite irritated that she didn't ask for my info.
Customer Support
I just went through my point status for this year and reviewed all my orders from this year and realized that Sephora has only given me points based off of the US VALUE of what I've spent. WHAT THE HECK? This means attaining VIB Rouge status probably is actually a minimum of $1150 CAD a year... Sephora what is going on?