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Customer Support
I want to know what does one billing cycle means ? Like how long does it take if I am waiting my refunds on unsuccessful purchase? Is it 1/2 days or 15 days ?     
Customer Support
I ordered online but I received an email saying my order was cancelled, and I can no longer order online. please help I want to continue to order online and use my points ?  
Customer Support
im seeing a difference of 54 points depending on which page I'm on. Can you clarify how many points I really have?
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Customer Support
Keep the dream of the ’90s foiled lip alive. Enter for a chance to win the entire, 26-piece Too Faced Melted collection—including eight new Melted Metal shades! The liquid lipstick line was inspired by the soft, lustrous metallic lip looks of the ‘90s, and on April 24 th , one lucky Sephora Instagram follower will win this exclusive bundle worth over $500.   To enter for a chance to win, make sure you follow @Sephora on Instagram. Between April 23, 12pm PST and April 24, 12pm PST, post an original selfie showing a ’90s-influenced beauty look to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on April 23–24 for updates.   Good luck to all you ‘90s beauty fans out there!   See official rules below> 
Customer Support
Hi, I usually make my Sephora purchases in-store, but I am trying to place an order online and wanted to link my VIB # to my online account before I make the purchase but am unable to do so. Please help. Thank you.
BeautyTalk Support
I'm wondering when the 2015 Sephora Sun Safety Kit will be released??
Customer Support
I registered for a beauty insider card and can't find where to add it to my account. 
Customer Support
Hi, I attempted to check out earlier today, but I recently changed my address that was associated with my card and forgot to change the billing address that's saved to my account. As a result, my transaction wasn't completed earlier today, and I completed my transaction later tonight with the right card info. However, I looked at my banking statement and I was charged twice -- once earlier today, and once just now. Help!
Customer Support
Are some things ineligible for points? I have a couple of things that didn't count or show up on my purchase list  while others from the same receipt are there? for example a clarisonic, and a peeling gel? I still have my receipts just wasn't sure if it was a mistake or just the way it is. 
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Customer Support
For the past few months I've noticed that when I go to my BI account summary page, even if I haven't made a purchase in several weeks, there will be a point amount as "Earned Today" and then an updated total. Such as:       However , the banner at the top and ultimately my actual points balance doesn't actually change with this amount. Then the next day, the amount "earned" for that particular day will be a different amount and with the same error. Such as:         It's really strange. Could someone clarify what is happening here? Am I supposed to be getting these daily points for something? Today it says 93 but the other day it said like 46 and then other day it said 113,etc,etc  
Customer Support
Could a mod please PM me? I'd like to update my points from the sale. Thank you.
Customer Support
Hi   I visited a Sephora located within JCPenney and received excellent service.  Where can I completed a customer service survey for the employee?
Customer Support
I returned something in store a few days ago, without receipt, but the SA was able to locate it in my purchase history and it was well within the 60 day return window. I was a bit surprised when she said she needed to give me a gift card, but not bothered, because I planned on purchasing something else online.   However, when I went to place my order last night I discovered I was given a store credit, which apparently can't be used online? This is a problem as my local store does not carry the brands I need.   Is there a way my store credit can be transferred to a gift card, as this was the SA's error? I'd really appreciate it.
Customer Support
Was I supposed to receive the VIB gift bag with my last purchase?  I got the 15% discount, but there wasn't a bag with my order.  Was that only for VIB Rouge?
Customer Support
http://www.sephora.com/bronze-goddess-rollerball-P 394804?skuId=1696269 So it's early morning on April 25 and I was looking at Formula X polishes and saw this Estée Lauder fragrance under this brand. Anyone else see this?
Customer Support
Hi I just wanted to ask on when can I expect to be refunded for this order? It was cancelled by sephora and the amount has not shown up in my account yet. Please advise on when can I expect it.
Customer Support
I was so excited to see my VIB Coupon in the mail today. So I logged in, put some items in my cart, and when I went to checkout, the code wouldn't work. That's when I realized that the coupon I got today in the mail was actually for 4/16-4/21. I don't know why I got it so late, but I'd love to have a different code to get the same benefit. Thanks!
Customer Support
I made 2 purchases at a JcPenney Sephora a few days ago and neither of the points showed up for them?
Customer Support
hi, can someone please adjust my points for my online purchase today? I was awarded 87 points when it should have been well over 100. 
BeautyTalk Support
I am a VIB and haven't used any of my points yet (I have always shopped in-store until today) and online it says I have 0 points. Where are my points and how can I get them to show up so I can get my rewards??
Customer Support
Hi, I just receive my package, but I'm missing an item. Please message me asap, I was REALLY looking forward to that item!    Thanks
Customer Support
HI
 i recently made a purchase at sephora but i noticed i didn't receive points for one of the product. The product is also not on my purchase list but I do have a receipt with me. what should I do?
Customer Support
I can't help but notice that the size of the rollerballs is 0.75oz each, which seem awfully large. Could someone please confirm the size of this set? Thanks!
Customer Support
Hello! i made 6 orders last week. I received it all but... no samples in any box... so sad because i'm in the united states for vacations i was really happy because finally i can buy in sephora and receive all my cosmetics almost inmediatly (i live in Venezuela, so i allways have to wait for some relative travel to bring me my products... i really wanted try all this samples while im here... to buy the products i like from the samples... whay can i do? (sorry my bad english... i speak spanish LOL)   Thanks.
Customer Support
I know that the website  states up to 30 days but what about in reality?  Does it take a week or two? By mail     thanks