Being a rouge member I was lucky enough to get invited to a after hour event but I wish Sephora would send out notices in advance. By the time i receive my postcard yesterday on the event I logged on and all my stores near me were full. Was I the only one that experience this?
I recently became a VIB Rouge and received an e-mail about the Beauty After Hours event. I opened the e-mail as soon as I got it and tried to register right away, but every time I try to register it gives me the following message: "Your entry doesn’t match any of our VIB Rouge members. Please try again." I have 1134 points. I've been trying the past few days but the message keeps popping up. Is there a reason for this message or is anyone else getting this message?
It has around 470 points, how do I go about this? Do I ask for a new card and would they transfer my points over to the new card? Or when I buy my items do I just give them the email to put the points in?
Hi, I was just browsing the Sephora website looking for products and I noticed my points were gone. I logged into my account to see if i could look at the purchases and possibly recognize the products but they were not mine. I did not use those points and I did not buy those items. Could someone have taken my points? I was almost at 500. I had 452 and now all of a sudden I am at 100. Please help. How can I get this from not happening again?
So I bought a couple items in store two days ago and i never got my points added. I don't have the items because i bought them as gifts but i have my original receipt. How can i get my points added now?
I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
I had an older Beauty Insider card, but I was upgraded to VIB a couple months ago. Neither the original Beauty Insider card nor the VIB card are connected with my online account at the moment, and I wanted to fix this if I could.
Hi, my beauty insider card when I signed up I gave the cashier my email and they got it wrong. So when I went back to Sephora I told them and they had said they fixed it. I've checked and my card is still with the wrong email and I'm not receiving my points.
Is anyone else having problems with there orders? I've recently placed an order and it was approved and received with no problem, a couple weeks later I tried to place another and it keeps saying authorization unsuccessful... So I called and spoke to someone and they said I needed to call my bank and confirm my address and call back I did as told and one order went through and my second on didn't . So I tried again and it says in progress..I'm getting very impatient and it is such a big inconvenience. Makes me not want to purchase from here anymore.. Please help
I just opened my delivery and I only received 1 of something I ordered and paid for 2 of ('Champagne Pop' Becca skin perfector). There is no paperwork or summary in the box. I am very upset about this as I ordered one for my sister and I paid a lot of money for the product and the international taxes! I have emailed customer services but cannot call as I am based in the UK and is too expensive to call. Please help. Thanks.
After I added all my rewards in the basket, I couldn't check out. it shows Merchandise, excluding gift cards and eGift certificates, must be included in your order to qualify for Beauty Insider offers.Why is that?
I just received my online order and found that the product I got is not the product I bought. I purchased the bareMinerals Get Started Complexion Kit in Light ( http://www.sephora.com/get-started-complexion-kit- P394977?skuId=1605310&country_switch=ca) and what I got instead was bareMinerals Ready To Go Complexion Perfection Palette (R230) ( http://www.sephora.com/bareminerals-ready-to-go-co mplexion-perfection-palette-P394981?skuId=1628791) I recently checked the page for the product I originally ordered and it seems that the item is "out of stock". This obviously wasn't the case when I put my order in. I'm a regular online buyer from Sephora and while this is the first issue I've had, it does make me a bit more cautious about buying from the site in the future. What can be done to fix this issue?
I have Marc Jacobs Coconut Primer in my basket and try to use promo code for a sample product. It Is not being accepted as the price is shown in £ and it says i didn't spent qualifying amount in $ which in fact I am about to spend. What am i doing wrong?
I have a reciept from a purchase I made at Sephora where I did not recieve points. Can someone contact me to add those points to my account? It is a decent number and I would appreciate being able to use them.
I just made a purchase and my beauty insider card wasn't scanning off the app and they were unable to look my account up. I still want the points added to my account, is there anyway I can add the points with my receipt?
I do not understand why! I have placed 3 orders after each other and each time they email me about 30 minutes after telling me they've cancelled my order for my safety! I don't understand why i have ordered from Sephora before using the same card details and billing/shipping adress and it still doesnt work! can somebody please help me! I really want to make an order and I can't!
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So this is my situation, I had been waiting for the re release of Kat Von D's everlasting lip colour in Lolita. As soon as I got the email from Sephora saying it had been restocked, I clicked on the link only to find it had sold out already. So I waited patiently for the new shades to come out thinking, I'll buy a few at once. As soon as it came out, the shades I wanted (typically) had sold out. So I signed up to get notified as you do. And not long after they were restocked again, but low and behold SOLD OUT. So I live in the UK and I'm thinking is it the time difference? Am I recieving the emails too late in the day? It's quite frustrating because what I'm seeing is people buying huge batches of the most popular colours and then reselling them for extortionate prices. Does anyone have any tips for me? And better yet, does anyone know when the next restocking will be? Maybe there should be a limit at to how many people can buy at once?