My BeautyTalk Profile
Who's Online / 1,242 users
  • MissHaiL
  • BeautyIsPassion
  • sephoramusthave
  • andreabonder
  • superjulienne
  • justj3n
  • mrsbaine
  • tudorella
  • kso1225
  • sofie123
Customer Service
Showing results for 
Search instead for 
Do you mean 
DanieCalla
Trying to add points to account using receipt
My husband purchased some items for me for Christmas from a Sephora store.  He was told that since he didn't have my Sephora Insider card that I could sign into my account after Christmas and add the receipt number to get my points.  How do I do this?  Thanks!
see post
InnaZ
InnaZ / NEWCOMER / replied
I encountered a similar issue. During the purchase, cashier did not ask me about my e-mail as they usually do to add points to my account. I am just wondering if the poi... see post
EmilySurr
Linking two accounts & points from a gift receipt
I was wondering if anyone out there would be able to help me: 1) I'd like to add the points to my account for the Christmas gifts I got. I have the receipt but can't seem to figure out how to do this?  2) I have a Beautyinsider card, but was given a VIB card on my last trip to Sephora. Does this mean I have two account, if so how do I link them?  Thanks !
see post
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi EmilySurr,   Thanks for getting in touch with us! Points are awarded to the person who purchased the items, so regretfully we cannot award points for items that w... see post
ShayzzzH
Recently got Insider card in store. Associate didn't ask for email.
The associate at Sephora only asked for my name. She gave me the card and said I have 44 points... I want to purchase products online with my card but I am unable to register it. Is there anyway I can link the card I got with this account?    Thank You!
see post
TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ShayzzH, I will send you a private message now to help you! :) see post
AnnieStasia
Hi, I was wondering if there was a way to link my two sephora accounts?
TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AnnieStasia, I will send you a private message now to assist you! :) see post
MeganM18
VIB member status
My 10% off coupon is not working online, and is saying, " Must be a registered VIB and purchase merchandise to qualify. Promotion can only be redeemed once per client." I am a VIB member.
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MeganM18! I'm sorry to hear that. Please call us at 1-877-737-4672 when you get a chance so we can further assist.    Cheers,  Kevin  see post
skk150
What Mini Makeovers are the most intensive?
And when I say intensive, I mean the most detailed and professional. Thanks!
see post
skk150
BEAUTY BUFF skk150 / BEAUTY BUFF BEAUTY BUFF / replied
Okay thank you! :) see post
Ayrika
Adding points from my reciept
Hello. My boyfriend bought my Christmas gifts at sephora and didn't have my VIB card. The girl at the store told him I could get my points from the purchase using the receipt. I can't figure out how to do this. Could someone please help me do this? Thanks.
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ayrika, I am sending you a private message to help.    Cheers!  Kevin  see post
ZenaC
Adding points from purchase using my receipt
My mom bought Christmas gifts and forgot to use my VIB card and I was wondering if I would be able to add those points to my account using the receipt. Thank you so much! 
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ZenaC, I am sending you a private message to help.  Cheers,  Kevin  see post
SiteNo8
Canadian points adjustments & VIB / Rouge status
Order #3282141490, had a subtotal of $77, but I was awarded 63 points by the system. Order #3323519765, had a subtotal of $75.79, but I was awarded 64 points by the system. May I have these corrected, please?   On a related note, I added up my after-discount subtotals for the purchases I made this year: $1024.28, which should give me Rouge status. Since the system is US dollars, the "add your Rouge Welcome Kit" did not pop up. Could you please adjust my status, and tell me how can I get the kit?
see post
SiteNo8
BEAUTY PRO SiteNo8 / BEAUTY PRO BEAUTY PRO / replied
Well, for me anyway, I didn't realise until I read Diana's message (above) that Canadian points are counted in US dollars for online orders, and Canadian dollars for in-... see post
nancydrew1981
Merge Accounts
I have a VIB account that shows I have 425 points but I achieved VIB Rouge status over the summer. I have the rouge card but it was never linked to my account. My VIB account is also not showing any purchases that I made in 2014, instead showing I haven't purchased anything since 2013. Um, help!?!
see post
ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nancydrew1981,   I would be happy to merge your accounts for you! I'm going to send you a private message so I can help you get this sorted out - keep an eye on y... see post
Wuyrhjd1
Ingredients information
Does Sephora Collection Express Nail Polish Remover contain any animal derived ingredients?
see post
Wuyrhjd1
Wuyrhjd1 / NEWCOMER / replied
Is Glycerin in this product animal derived? see post
katiecon
Is anyone else a little fed up with Sephora?
I have been a loyal Sephora shopper for years, I love makeup and Sephora is my favorite store to shop at! But recently Sephora has been losing me. Many of the workers are disrespectful and undermining towards me due to my age (I am 16, yet almost a VIB Rouge shopper and I have spent more time and money on makeup than some adults). In addition Sephora boasts an amazing point system, but the point perks are small and a little lacking. Also the levels of VIB, though expensive and hard to obtain are not really worth it. I have experienced nothing special or been treated even slightly better on becoming a VIB, and doubt I will with VIB Rouge. Lastly I can't remember the last time I left Sephora with a free sample. Never have I been given a sample for free, just by looking around or asking questions. And only once have I been given 1 sample upon purchasing makeup, despite Sephora promising "3 free samples with every purchase". I still will continue shopping at Sephora, but I honestly am just loosing respect for this store. Sorry for the rant...
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katiecon,   We truly do appreciate your feedback!  I'd be happy to share your experience with our management team and your local Sephora, if you would like to sen... see post
vlovesmakeup
!Ole Henriksen Merry & Bright Duo - Could someone check whether its in stock in stores?
Hi there!   Would someone be able to check whether this set is in stock in Ontario, Canada in either the Square One or Sherway Gardens location. It's showing as sold out online and it was one of the boxing day specials.   Please & Thank you!
see post
ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vlovesmakeup,   We recommend contacting your local Sephora stores directly before visiting so they can give you the most accurate and up-to-date status of their i... see post
katiecon
Can I return a gift card?
I love makeup don't get me wrong, but I received a lot of gift cards to Sephora and I was wondering if I could return one or two of them for money? I was just hoping to get some clothes for Christmas, but only got sephora gift cards.... Thank you
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katiecon,   Unfortunately we are not able to return gift cards for cash.  Sorry!   xo, Mia see post
mariamichele
Can I return an in-store purchase without a receipt?
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mariamichele,   Yes you can!  Since you do not have the receipt, we advise bringing your government issued ID, so that we may process the return for you.  Thanks!... see post
Pauline8
Online orders accumulate less points per dollar spent vs store purchases?
Why do online orders accumulate less points? Isnt each dollar spent suppose to account for one point? My orders are well over 75 dollars without taxes yet I get credited 60 something points per order
see post
Pauline8
Pauline8 / NEWCOMER / replied
Since the mods seem to have missed my posts while responding to post above and below my posts I have called and got this issue resolved on my own.  So I no longer need h... see post
gillianaitken
Adding points from receipt
Hello! I also have a receipt that I would like to add to my account. Could you please help? I need my points before the 31st so I can maintain vib rouge! Thanks!
see post
gillianaitken
gillianaitken / NEWCOMER / replied
Thank you! Where can I find my pm inbox? see post
Max1970
Shipping to Italy
Good evening One question: is it possible to ship products to Italy? I'm interested in the anti aging Caviar alterna shampoo
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Max1970,   At this time, Sephora.com ships to the US, Canada, Germany, Japan, Netherlands, Norway, South Korea, and the UK. We apologize that we do not ship... see post
GhufranA
adding points
I bought serval perfumes but I forgot to cashier them that I have an account so the cashier can add the points to my account. I still have the receipt, and I was searching on my account but I couldn't find anything. Please help me to add the points.  
see post
gillianaitken
gillianaitken / NEWCOMER / replied
Hello! I also have a receipt that I would like to add to my account. Could you please help? I need my points before the 31st so I can maintain vib rouge! Thanks! see post
nancyxoxo
add points
Hello. I wanted to add points to my account using receipt. Can you please help ? I can't find it online. Thank you
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nancyxoxo,   I can help you add your points :)  I'll send you a message for all of the info.   xo, Mia see post
CarlaJoy
Link my online account with my card?I
A while back I got the rewards card in store and then today I purchased quite a bit online. I'm trying to link these two accounts if that's possible?
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CarlaJoy,   I'll send you a message to help! In the future, you can just post one time to avoid confusion as one of us moderators will always respond to a Custome... see post
cclaire
250 bonus points for "qualifying fragrance product"???
Hi! I just received this email, which perfumes qualify for the bonus points, and which ones don't? How will I be able to tell I'll receive the bonus points in the future? It doesn't appear to show up in your cart at checkout..   Thanks! -C
see post
sas1127
sas1127 / NEWCOMER / replied
Is this promotion still being offered? I thought it was thru 12/29? see post
palvirsandhu
Empty packaging from in store purchase
I purchased an eyeliner in store but when I got home the box was empty and didn't have the eyeliner in it so I'm guessing someone's took it out to test but didn't put it back in, will sephora give it ?
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi palvirsandhu,   Oh no!  I'm so sorry your eyeliner was missing!  I'd suggest giving the store a call directly for assistance with the error, as they will be able ... see post
colinc11223344
forgot insider care
I recently made a purchase at a Sephora store but forgot to show my beauty insider card. Is there any way to have the points added to my account with the receipt? thanks
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shayvette,   You will not be able to add it to your account on your own however, I'll send you a message now to help add the points! see post
BrieV
Beauty Insider/ Online Accounts
I have a physical Beauty Insider card with points that I use in stores and I signed up for an online account, so was wondering how I do I merge or combine the two? Help! 
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrieV,   I saw your other post & have already sent you a private message to help :)  Please take a look when you have a moment.   xo, Mia see post
BrieV
Beauty Insider/ Online Account
I have a physical Beauty Insider card with points that I use in stores and I signed up for a online account, so was wondering how I do I merge or combine the two? Help!
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrieV,   I can help combine your accounts for you.  I'll send you a message for more info :)   xo, Mia see post
talkplaylove
i made an in-store purchase today and forgot to use my beauty insider card.
 can i redeem my points?
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vita07,   Since you posted this early in the month, I'm assuming someone should have helped you already  If not, please send me a private message & I can ta... see post
faten007
Unsuccesssful authorization
hi  why when I review my order stutus it shows unsuccesssful authorization what can I do now please help me !!  
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi faten007,   I'd be happy to take a look at your order for you.  I'll send you a message to assist you further :)   xo, Mia see post
meecheroo
Didn't use my 20% Sale on Sale coupon
Hello,   I have my 20% off sale on sale coupon, and I've been saving it for January 1 to apply towards Rouge again. I was in the Delightful December Hauls thread in Beauty Talk, and a member said that you can use that coupon sale as many times as you want. I was saving it till January 1st because it didn't say on the flyer I received in the mail that we could use it multiple times. Is it possible to still apply it to my last order? I thought I could only use it once
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meecheroo,   Unfortunately, we are not able to apply promotional codes to previous orders, as they are only redeemable at the time of purchase.  We're so sorry fo... see post
xalexandriax
How do I add points after a purchase?
My parents bought me some products for Christmas, but they didn't know my information so the lady said I could add the points online. However, I don't know how to do it... Help please!
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi xalexandriax,   We actually are not able to apply points for gift purchases by other people.  I'll send you a message to further assist you.   xo, Mia see post