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THE BEAUTY BOARD #HAIRANDNOWSWEEPS
For a chance to win a $300 Sephora Gift Card and $200 hair bundle.   ENTER THE BEAUTY BOARD #HAIRANDNOWSWEEPS, AND YOU COULD WIN A GIFT CARD AND HAIR BUNDLE.   From Tuesday 6/23 through Monday 7/13, upload your best hair look to Sephora's Beauty Board for the chance to win a $300 Sephora Gift Card and $200 hair bundle!*   *No purchase or payment necessary to enter sweepstakes. Odds of winning depend on number of entries received. Open to U.S. residents (including Puerto Rico). Must be 18 or older and have a Sephora.com login and nickname to enter. Enter by July 13, 2015 at 11:59 P.M. PT. One entry per person per day. Sponsored by Sephora USA, Inc. Potential winners will be selected from all eligible entries received during the Sweepstakes Period in a random drawing conducted by Sponsor on July 13, 2015 and will notified by email.   See official rules below:
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soinlove / NEWCOMER / replied
#HAIRANDNOWSWEEPS     see post
Procedure to link VIB card to online account
Hi   I recently became Sephora VIB member. I am trying to link my VIB card to this online account. Can somebody help me do that?   Many thanks...  
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cloudk2 / NEWCOMER / replied
Im having the same problem. Can anyone tell me how to link my VIB card to my online account? see post
Are you planning to notify Canadians of the return policy change?
Seeing as how we weren't notified of all the things that were blocked from shipping here it would be nice to have a formal notice of the upcoming change to the return policy. When does it officially take effect? Is it really just 30 days with receipt? Can there be some formal confirmation of this before it takes effect please?      
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HALL OF FAMER Chickibum / HALL OF FAMER HALL OF FAMER / replied
No, not cool at all :( see post
Linking my VIB Rouge Card to my Online Account
Hi, so I've been a Beauty Insider for years now, and only recently made an online account, and the online account gave a whole new Beauty Insider card number. How can I link my existing VIB Rouge card to this online account and combine the points from this new online card? Thank you!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi madelineclaire,   I can make sure your accounts are linked. I am going to send you a private message to assist you further with this.  see post
Change to Canadian Return Policy?
I went into a Sephora store in Ottawa today and I was told that I was not able to exchange an unopened, unused gift that I was given for graduation (Fat Girl Scrub, which has irritated my skin in the past). I was told that I needed the original receipt to exchange the product but this was never the case in the past. I've always applauded Sephora for their fantastic return policy and customer service in the past, but it looks as though that aspect of the company has gone awry just like the Rouge status (which is a whole other conversation). The sales associate informed me that this came into effect on July 1st (yesterday, when all stores in Canada are closed for Canada Day). Can someone please shed some light on this? I was never informed of this change in policy - nor do I think it's fair.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shopaholic15,   Sorry to hear about the trouble with your return - you can view details on the updated Canada return policy here:   http://www.sephora.com/ret... see post
Banned from returns WITHOUT WARNING???
I am now banned from making returns from Sephora for an entire year without ever receiving a warning. I am wondering if this has happened to anyone on here?   Today I went into Sephora to return 2 items. One was defective and the other was used once. I've never had issues with returns at Sephora before, and assumed they could look up my orders in the system. I get to the cashier and assume she can look my orders up - she tries for like 5 minutes and can't. Ok, I bring the ID out. But... I GET DENIED???!?! I speak to another SA and she tells me you're supposed to get 3 warnings before you get denied and the only people who ever get denied are people who return things every week. The last return without receipt I made was 3-4 months ago. She then tries to look up my items, and low and behold, she finds one of them (the defective item). She also admits that it's possible my BI card was never swiped etc. for the other item.    At this point I'm embarrassed, fuming, and confused. First of all, had the first SA done her due diligence, she would have found one of them items - what if the return had gone through? Second, I've never received a warning. I downloaded my return history from the third-party provider and saw that all of my transactions (8 in the past 3 years) have been approved without warning, except the one last night. Third, I divided my total returns by the time span, and it averages out to $150-$200 a year. To a normal person, this might be a lot. To someone who spends $1000-$1500 a year, this isn't much... especially when Sephora only keeps track of your purchases in the system for a few months. Why does it matter if I bought a product last August and am returning it now if I've only used it once? I can see this being an issue if I've used up the entire thing, but it was more forgetting I had a 3.4 oz perfume in my borderline insane collection and then realizing I didn't like it. And now, the worst part is I am banned from making returns w/o receipts for an entire year - WTF? The SAs tonight proved that they could be borderline incompetent (e.g. one unable to find my item, another finding it within seconds) and I don't trust that all my purchases will be error free.    Has anyone else experienced this??? Wth is going on and why didn't I receive any warnings? Did Sephora do something funky with the return policy without telling us? Should I forgo the inconvenience and just start shopping at other retailers? AGHHHHHHH  
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BEAUTY WHIZ AgataR / BEAUTY WHIZ BEAUTY WHIZ / replied
He won't reply to you, just like he didn't reply to me. Unfortunately. Horrible customer service at Sephora. see post
Wrong Date of birth
Hi, this is a little embarrassing, but i have accidentally put the wrong birthday on my profile. it says October 28th but it should really be July 28th. It's been this way for years and I'd really like to have it changed!! What do I do? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sglf,   No need to be embarrassed :) I can help you with this, I'll send you a private message to confirm the change once it's completed! see post
Item Availability in Canadian Stores
Products that I love and continue to purchase have now moved on to the not available in Canada list, including my LM tinted moisturizer, Powder Foundation and my Murad skin Care line.. Will the availability in Canadian stores be changing, or is it just a shipping issue?
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BEAUTY BOSS kas045 / BEAUTY BOSS BEAUTY BOSS / replied
Thanks.  I was more concerned for the future rather than immediately.  Because if i know that they will not be getting these items stocked anymore in store i want to go ... see post
Why isn't my Beauty Insider Card linked to my online account?/ How do I link it?
 I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I just sent you a private message to assist you further with this, TayMarlie. Please check your inbox when you get a chance. see post
Does sephora accept visa credit cards (from vietnam) for domestic shipping?
Thuydang / NEWCOMER / replied
Thank you so much. But why does sephora lock my account for security reasons? i didn't do anything. Could you please help me?     see post
Kat Von D Everlasting Liquid Lipstick New Shades
I noticed on @katvondbeauty they mentioned that 3 of the new Everlasting Liquid Lipsticks were available in-stores starting today but I just went by my Sephora store and they said they had not heard anything about the new stock coming in. I have seen where some people have already purchased the new shades at Sephora stores. When are the new shades expected to be in all Sephora stores? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bennybloom,   The new shades of lipstick are set to be available online in a little less than two weeks - regretfully as there is a fair degree of stock variation... see post
Exchange
I have an item I received as a Christmas gift (2014). It is now July (2015) and I still haven't used it. Since it's been almost 7 months since I received the item, can I exchange the gift at a Sephora store for an item that I will actually use?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi poogurt,   As it has been some time I'm not certain that the store will accommodate the exchange, however, I would suggest calling the store and asking:   htt... see post
beauty insider card and online?
I have been a beauty insider member for a while, but I always went to Sephora and purchased what I needed only in store. I finally purchased something online and I don't know how to add on my card code to my account, it just made me me a new beauty inside member. How do I fix that?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi annie1495,   I can help you with this! I'll send you a private message. see post
Adding points from previous purchases?
Hi, I recently bought quite a few products while visiting New York but was only signed up to the Beauty Insider program on my most recent purchase. Is there any way I can add the points of the things I bought over the past week? I have retained all my receipts. Thanks.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi amychxn,   I can help you with this! I am going to send you a private message to assist you further.  see post
Many Items On Loves List Now Showing Can't Ship To Canada
Hi guys,       I'm guessing someone did some work on the .ca site last night.   A bunch of my items on my loves list that were previously able to purchase, are now showing do not ship to Canada.   Could you please advise if this is going to be corrected before the next Bite LLLR goes on sale on Wednesday?  This is one of the items showing will not ship to Canada.  Thanks.
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HALL OF FAMER Mochapj / HALL OF FAMER HALL OF FAMER / replied
Thanks Randee!  Much appreciated :) see post
Order was cancelled and I was told I violated policy?
Beware! I just placed 3 orders and soon after saw one was cancelled and was told to call customer service. Customer service said I can't place 3 orders for $1 (hairties I've been wanting to purchase) and that the other 2 orders will most likely get cancelled too. They also said they can't do anything to stop it, even if I asked them not to cancel them. They are items I legitimately wanted to purchase! Has anyone else had this happen? I understand if its a large number of orders but don't think 3 orders is that bad. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI fashionforlife18,   I am going to send you a private message so I can assist you further with this.  see post
Beauty Insider account
I dont remember the email i used to sign up for my Beauty Insider account. Is there a way to find out?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Elmtree,   I can assist you with this. I am going to send you a private message to get a little more information from you.  see post
Can I add points from recent purchase to Beauty Insider account?
Hi! I just shopped at Sephora for the first time a few days ago, fell in love, and didn't know there was a customer rewards program for the store! I just signed up, and I would like to add my purchase to my account so that I can start the program (I've kept the receipt). Could you please let me know if that's possible? Thank you!
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sunnylovin25 / NEWCOMER / replied
yeah i spent over 400.00 dollars and none of points have shown up on my account.... see post
STATUS: Unsuccessful Authorization
Hi, I placed an order on the 29th of June with Flash 2 day shipping and it still says: STATUS:  Unsuccessful Authorization Can someone help me please?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nourakins,   I am going to send you a private message to assist you further with this.  see post
MUFE Item Restock Question
Hi! I was wondering if a Mod could please tell me if/when a few Make Up For Ever items will be back in stock? I am interested in the “Multicolored White 3” Glitter-item number 920611, the “White Violet 4” Glitter-item number 1009117, and the Diamond Powder “White Mauve 3”-item number 810143. If you could please let me know when these are expected back in stock I would really appreciate it. Thank you!
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BEAUTY BOSS VioletLavender / BEAUTY BOSS BEAUTY BOSS / replied
Thanks for your help, Randee! :) see post
Why are so many products suddénly not shipping to Canada anymore!?!...
this is like trying to shop Sephora online 5 years ago when it was almost impossible to get all the products. Things really improved and more and more products became available. Yesterday I went to place my order and over half of it had to be removed because the items no longer ship to Canada. Armani....Sunday Riley....La Vanilla....Nest....Guerlain....and the list goes on! This is a giant step backwards in Sephora retail as far as I am concerned. What happened?!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Thank you for posting a link to this thread before I had a chance to. :) Please let me know if you have any additional questions, fabulous44!  see post
Messed up return policy?
Hi, I purchased items with a gift card and paid the overage (~$12) with my debit card.  When I returned an item ($20 + tax) in store, I only received the portion that I paid with my debit card (~$12), which is obviously less than the item I returned.  I keep checking the gift card to see if the remainder was returned to it, but it has not been.  What is my recourse now? Thank you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RedTeamGO,   I can look into this for you. I'll send you a private message requesting more details - please check your messages when you get a chance! see post
I only received part of my points from a purchase?
A couple days ago I went to Sephora and bought two clearance items. One was $3.99 and the other was $2.99. So I paid about 7 dollars, and should have received 7 points, but I only received 4. Even though it's only 3 points I am missing, would I be able to receive the rest? I also still have my receipt if that would help.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi asdfkl,   Sure! I'll send you a PM! see post
Can I transfer a points balance to a new card?
Hi, on Sunday I went into your store and signed up for the beauty insider card. When I went again on Monday, the cashier couldn't look up my card number, and I had forgotten the card at home. Because she couldn't find me in the system, she signed me up for a new card. Is there any way to transfer the points from the first card to the second one?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sarah,   Yes we can transfer the points for you. I will send you a private message regarding this - please check your messages when you have some time! :) see post
#MyGuyAtSephoraSweeps
Your beauty addiction is real, and the man in your life can certainly attest to it, right? Maybe that’s your best guy friend, brother, dad, or significant other…in any case it’s time he’s recognized for patiently waiting for you to shop your favorite Sephora products. Starting Monday, June 15 until Sunday, June 21, enter for a chance to win our Snapchat #MyGuyAtSephoraSweeps. The prize will include a $250 Sephora gift card and dude-approved goodies.   Follow these steps to enter for a chance to win: Download Snapchat here:  http://seph.me/1rask2t Add us at ‘SephoraSnaps’ Follow our snaps’ instructions and enter from June 15, 9:00am PDT through June 21, 9:00 pm PDT.   NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES OR TO RECEIVE A PRIZE.  Odds of winning depend on number of entries received. Void where prohibited. Open to U.S. residents (including Puerto Rico), 18 or older (and age of majority). One prize (a $250 Sephora gift card and $250 product package) awarded by random drawing. Sponsored by Sephora USA, Inc.  
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JazmynHernan17 / RISING STAR / replied
Has the winner already been chosen? see post
KVD LE Tattoo Liner
When will this be available to Canadians????   http://www.sephora.com/five-fearless-years-limited -edition-tattoo-liner-P398516?skuId=1710946
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
Thank you. see post
Missing out...where are my Sephora VIB ROUGE emails??? Has anyone else had this problem?
Love online shopping w Sephora and I'm VIB Rouge and I have never been in receipt of any emails pertaining to in store sales for VIB MEMBERs, why? I've spoken to in store staff, telephone CS, and still NO emails...  I'm missing out on great deals(I'm sure) and that's upsetting. Can someone help me please? (I've checked my junk mail, nothing, I've added Sephora to my address book, notta) I feel cheated. **Wondering how concerned Sephora is with aiding their customers not just selling a product*** Seriously frustrated, any assistance wud be great....  
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Agingracefully7,   I am sorry that you are not receiving emails from us. I am going to send you a private message to assist you further with this.  see post
my order was cancelled after paying ?????
hello sephora I placed an order on 24th of june and you took the money but then i got an email saying that my order was cancelled even after paying ? i don't understand please fix this problem and thank you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi haya1,   I'll take a look at this for you and send you a private message! see post
Flash Shipping ~ Confused?
I received an email that my order was shipped on 6/25/15, but it's not expected to arrive until Tues 6/30/15. The order was placed Thurday 6/25 at 2:41 PM so based on the "Shipping Details" shouldn't I have it delivered by Monday 6/29?  I
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BEAUTY WHIZ makeupforkathy / BEAUTY WHIZ BEAUTY WHIZ / replied
Oh the nail polish.. Ok that makes sense. Thanks! see post
Change BT username
Hi Is there any way for me to change my username? The new username I'd like to request is artvee
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BEAUTY BUFF abeoj / BEAUTY BUFF BEAUTY BUFF / replied
Aw, ok! Thanks for replying :) see post