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Points were not added to sephora VIB rouge account-help
Hello! I made a purchase today. The Sephora assistant at the registrar forgot to add the points to my VIB rouge insider card. Please let me know how to add those points to my account. I still have the receipt with me.
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SPECIAL GUEST karolyna / SPECIAL GUEST SPECIAL GUEST / replied
Great! Thank you! see post
I forgot to show my BI card, I still have the receipt, am i able to redeem my points?
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi EllaN,   I'm sending you a message now to help out with this! see post
FRUSTRATED: I returned an online order in store and was given an IN STORE credit !"
I had returned an online sale before and was given a gift card. This time she told me I could only get store credit- I said "sure" because I thought it would be useable online. I would not have said yes, because I live 90 miles from the nearest Sephora.  I am so so so IRRITATED. I cannot make it down there soon and need to get my makeup items ASAP.
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BEAUTY BUFF Whittybanter / BEAUTY BUFF BEAUTY BUFF / replied
I did have my original packing slip from the online purchase for both items returned, hence the frustration. I purchased online and returned in store before with packing... see post
I can't link my beauty insider account with my online account
I can't figure out how to link my beauty insider account with my online account.
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Charissa123,   You will not be able to link your accounts on your own, however I'm sending you a message now to help! see post
I need my beauty insider card connected to my online account please!
I was given a beauty insider card with my last purchase at sephora in the store, she took my name and birthday but did not take an email. I need to link my card to my account please!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tortor64,   I would be happy to link up your two accounts for you! I'm going to send you a private message now so I can get a little more information from you! Th... see post
Points Mishap for in-store purchase
I made a purchase this past weekend and just looked at my account and the points and purchase were not added despite stating on the receipt it was a beauty insider sale, how do I get these points?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KaylaAlexis,   I can make sure the points are added to your account. I am going to send you a private message to get a little more information from you.  see post
missing samples
Hello, I recently placed two orders and got the packages today. However, I am missing three samples that I requested along with the order, but there were on the invoice. Would I still be able to get them?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nicoleyq,   I'm so sorry about that! I'm going to go ahead and send you a private message now so I can help you out with this! Please keep an eye out on your inbo... see post
Missing Samples!
I just got my package today but none of the samples were with it
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @kshankar,   I'm so sorry the samples were not included in your package! I'll be happy to look into this and I'll send you a private message shortly!   Always... see post
Item purchased months ago and used for first time not working properly
Hi,   I purchased a Living Proof set around the Christmas season last year and never got around to using the Instant Texture Mist until now (sooo many hair products to try out first!).   The "mist" basically comes out as a stream. I have tried running the nozzle under hot water to see if that might work but it did not. I actually really like the product (still workable if I try distributing it evenly with my fingers), but I think I would enjoy it much more if it the product was working as intended.   I was curious if there were any options for me? Thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi akromahime,   You are welcome to call the store to learn whether or not they can facilitate an exchange or return, but returns are ultimately up to the discretion... see post
Missing points
I bought the BITE Beauty Watercolor Lip Gloss Library but the points were not added to my account. Can anyone help with this? Thanks in advance!!!  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Nauzi,   I'll be happy to assist you with this! I'm sending you a private message now.   Always, Danee see post
about Status: Unsuccessful Authorization
Hello, I have a question. Last Friday, I ordered an item in the morning and another one a couple of hours later. It's been 4 days, but they haven't been shipped yet. I checked my account and found "Status" for both orders say "Unsuccessful Authorization." What does it mean? Thank you.
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romi31236 / NEWCOMER / replied
Hello Nika,   Thank you for your reply. Would you tell me why my orders have been cancelled? Will they go through if I reorder them? I would like to know the reason... see post
Why isn't my Beauty Insider Card linked to my online account?/ How do I link it?
 I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @itsjeem,   I can assist you with this! I'm sending you a private message :)   Always, Danee see post
beauty insider card
I have had a beauty insider card for over two years now and just decided to make an online account. However I didn't realize that now my online account isn't synced up with my physical beauty insider card. How can I combine them? Without calling customer service please.
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AmarKRai / NEWCOMER / replied
I have also lost my card for the vib rouge and when  she searched me she wasn't able to find my vib rouge  account only the one that has 140 points  see post
10% OFF VIB REQUALIFICATION OFFER
I receive the 10% off VIB coupon on April 25.  I ordered something online today on May 25 and I cannot use the coupon.  Am I too late for using the coupon?  Can someone help please?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi soosoo1027,   I can look into this for you. I am going to send you a private message to get a little more information from you so I can assist you further.  see post
Received wrong ordeate
I'm devastated! I was looking forward to receiving my  Sephora Favorites Bronze Bares All, but instead, I received someone else's order. I can't place another order for my stuff as it is now out of stock. Is there a chance someone could find one for me, please? I really wanted it and I'm really frustrated to have to handle this mix up.   Thanks.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @blackunicorn,   I'm so sorry you receive another client's order! I'll be happy to look into this for you and send you a private message shortly!   Always, ... see post
Problem with Algenist packaging
I bought my Algenist Retinol Firming and Lifting Serum (30ml) on Apr 15 and didn't start using it until May 1 (since I still have the trial size samples left).  At first, the pump doesn't work very well and I brought it back to the store and Sephora's staff suggest to shake it very well before I use.  Everyday was a hassle to try get it pumping out.  I only use it once a day at night, and the sample (5ml) will last for at least 10 days.Therefore I expect the 30ml will last for 60 days.  But now on May 25, after using it for 25 days, I cannot pump it out at all even trying to shake it really hard. What can I do?  It is an expensive serum and I cannot open the bottle and get the serum out.  Can Sephora do anything about it? Hopefully, I can get some help.  Thanks.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi soosoo1027,   I'm sorry for all the trouble with the pump! If you can no longer get the pump to work I would recommend visiting the store and exchanging or return... see post
Can I phone my local Sephora and request a certain SA to recieve assistance from?
So I've been having trouble with my skin and there's an SA at one of the Sephora's near by that always uses good products whenever it's skincare prep for a makeover or product recommendations. Is there anyway I can call and ask if she's there that day so I can get her help with a new skincare routine. I know you can book makeovers with favourite SA's but she's skincare so I don't think I could book one with her. Sorry if the subject is awkwardly worded, the character limit messes it up a bit.
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BEAUTY PRO Shaelynn / BEAUTY PRO BEAUTY PRO / replied
Well apparently they aren't allowed to tell me if she's in or not, so I guess I'm on my own here. Will have to get help from someone else there or go elsewhere for skinc... see post
How do I link my Beauty Insider card to my account?
I made a purchase in a Sephora inside JCPenney around 2 weeks ago; however, it shows online that I still have 0 points. Is there a way to link the card to the online account? Thanks
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MissXandra / NEWCOMER / replied
I just Googled how to link my current card with the account I just created. It brought me to this page, and I don't feel it's necessary to begin a new thread for the sam... see post
do i have to link my VIB card to my online account?
I just got my VIB card today, but will my points show up on my next purchase when i use my new VIB card? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Brenda124,   When you receive a new card in store (because you reached a new status or because you lost your old card and needed a new one - whatever reason) the ... see post
Forgot to scan card when purchasing in-store!
Hi!  I bought something today in-store and totally forgot to scan my card! is there a way for me to get the points still?  Thanks! 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meeeshel,   I can assist you with adding the points to your account! I'll send you a private message requesting more details so I can help with this. see post
2015 Sun Safety Kit Release???
I'm wondering when the 2015 Sephora Sun Safety Kit will be released??
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HALL OF FAMER StyleLynn / HALL OF FAMER HALL OF FAMER / replied
It's available online now! see post
Can I return something that was bought at a JCP Sephora store to a free standing Sephora store?
BEAUTY MAVEN desertdancer / BEAUTY MAVEN BEAUTY MAVEN / replied
I hope a Mod can answer this question correctly.   What does Sephora issue as a refund?   Do you have a regular gift card and the white In-store use only card?    ... see post
Exclusive VIB Rouge 10% off Coupon
I got an email on April 25th with an Exclusive VIB Rouge 10% off Coupon and this is my first time using it online and when I put the coupon code in it doesn't work and i'm not sure why.
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BEAUTY MAVEN jessied2 / BEAUTY MAVEN BEAUTY MAVEN / replied
If it's the email for getting the the VIB level mark in the process of requalifying for rouge, it's definitely supposed to be a 1 time use coupon just like the initial V... see post
Item that can't be shipped to CanadaHi
Hi, it seems like there is an error with this listing. It won't ship to canada, even though it's on the canadian website. Can you help? Thanks!   http://www.sephora.com/experience-bareskin-r-3-pie ce-introductory-collection-P396801?skuId=1688159&c ...      
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BEAUTY MASTER blackunicorn / BEAUTY MASTER BEAUTY MASTER / replied
Hi Randee, any news regarding this? I would like to place my order as soon as possible. Thanks! see post
Marc Jacobs Beauty Enamored #SephoraSweeps
If you love a glossy finish, look no further.  Marc Jacobs handpicked five Enamored Hi-Shine Lip Lacquer and five Hi-Shine Nail Lacquer shades into color-coordinated pairs. Enter for a chance to win all five sets, along with an additional prize package of Marc Jacobs Beauty’s bestselling products: O!Mega Lash, Style Eyecon No. 7 Plush Shadow - The Enigma, and a trio of Highliner shades. On May 20, one lucky Twitter follower will win this next-level bundle. To enter for a chance to win, make sure you follow @Sephora on Twitter. Between May 19 at 12pm PST and May 20 at 12pm PST, tweet the following sentence and fill in the blank: “Hey @Sephora, I’m enamored with ________ #SephoraSweeps.” Don’t forget to include #SephoraSweeps in your tweet!   All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on May 19–20 to enter for a chance to win. See official rules below>
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echavez2 / FRESH FACE / replied
Hey @Sephora, I am enamored with shiny lip gloss #SephoraSweeps       see post
Urban Decay Vault arrived in a powdery mess. Sephora CS handled this horribly. What should I do?!!
Urban Decay Vault was packaged horribly during shipping and the six palettes were not in their spots.  I pushed the lid up, which was now an arcing lid instead of a flat lid, and was a hot mess of powder.  The box it was shipped in did not even fit the UD Vault, since Sephora placed the UD Vault in the box on a diagonal angle.  The top and the bottom of the UD Vault were touching the sides of the box.  The box itself was torn open during shipping to the point that UPS even had to tape the one side since it had a huge rip in it.  I thought Sephoras return policy was good until I received my Urban Decay Vault, which I paid out of pocket and was not a reward I won.  The items arrived in a box of powder everywhere.  I immediately called Sephora and the lady told me to ship it back and I'll get a replacement.  I told her how it was sold out and the reviews showed that it had not been in the Sephora online for about 6 mths.  I don't want to ship it back, because the  CS lady stated that I would have to repurchase all the items individually, which would cost over $100 more than a vault.  Why would I want to return an item when you get a huge discount for the UD Vault over each item purchased individually.     CS told me to hold onto it then for 6 mths till Sephora might get it back in.  I don't have one item from Urban Decay and the Extraordinary Rewards got me into palettes, so I wanted the UD Vault, which contained all 3 palettes plus 3 that appeared to work well.  So now I have a box of powder which cost me $280 and I can just try out bits and pieces of each palette that wasn't destroyed in the delivery.  Then when they get it back in, then I can just replace it to save the $100.  The palettes which were damaged due to poor packaging and shipping were the Naked 2 and 3 Palettes along with the Flushed Naked and Streak.  I know, I'm being stubborn by wanting to have a cute box and display.   The lid of the box is arcing, yet lays flat when an item is placed on top of it and is not noticeable when I have the lid opened the full way.     Anyone else come by this type of experience?  What should I do in this situation?  The CS lady was NOT HELPFUL AT ALL!!!  I am saving money here buying the vault over the individual items and the lady just wants to give me my money back when I ship it in.  I spent over $6,000 last year and for them to not just ship out and replace the broken items to me is beyond me!!  CS stated that they can only replace the item that I purchased, yet I purchased something that instantly became sold out and Sephora hasn't had it in for over 6 mths.. What do I do?!  Why can't Sephora just send me the items that were broken(Naked 2&3, Flushed Naked and Streak)?!   Help,    Fern   Update : Sephora doesn't care to help other then want me return the bundle to spend $100+ more through them to get the individual items.  Sephora has nothing to lose and I am getting the run around to help their Distribution Center.. likely story to ignore customers huh?!  I thought the customer was always right?!  I have been nothing but nice, kind, and understanding of this whole thing till now!  Take ******* responsibility!  Your Distribution Center ****** up, so help the customer that they messed up for!  I bought a money saving bundle and they're ******* me over when they shipped it poorly and I'm the one that is getting the brunt of their mistake.  I'm brand new to the world of cosmetics and I will be taking my business elsewhere.  Spent $6k last year with just facial care/clarisonic/face masks and a starter brush set/beauty blender/starter set of make-up.  This was the first ******* item that was damaged and I'm asking you to take responsibility for your **** up and you won't... so I will be going to other companies to test/experiment/and enjoy make-up.  This has been so friggin frustrating and been given nothing but the run-around..    Thanks for ****** CS from every angle (CS phone line, Rouge phone line, and through BT Mods)!
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BEAUTY WHIZ Fernleaf / BEAUTY WHIZ BEAUTY WHIZ / replied
Thank you so much ladies!! You have been a great help! :)  Yes, I signed up for Ebates and purchased from Ulta.  I will be returning the damaged one back to Sephora, sin... see post
Redeem points from receipt
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@merumi-   I'm sending you a message to help out with this! see post
WHEN POSTING A THREAD HOW DO YOU "CHOOSE A BOARD"?
There is an option called choose a board when posting a new question. But when I click on it I get no options, can't type anything in, or choose from the boards listed to the left of the page. So how do you use the "choose a board" option?
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HALL OF FAMER NancieNano / HALL OF FAMER HALL OF FAMER / replied
Thanks Kevin! I use Firefox and although I can choose subcatagories to post to, that "choose a board" option has always been a mystery to me. :) see post
my VIB Rouge card isn't linked to my online account
I'm unable to spend my points or buy rouge exclusive products because of this, an employee at the store told me I could do it myself online, but it just keeps asking me to resign up. can someone help me?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HiLuckiAri003,   I would be happy to help you out with that! I'm going to send you a private message now so I can further assist you in linking your accounts. Thanks... see post
Paid $450 for... an empty box
I have been a Sephora customer for years, placed online orders numerous times, and never had reasons to complain, so I did not hesitate one bit when it came to ordering a larger value item. Unfortunately, when I opened the box, instead of $450 worth of merchandise, I found nothing but paper tissue.  It strikes me as odd that the one time I had a problem with delivery happened to also be the one time I bought items for more than $200. (It may not have anything to do with the issue, but it was also the only time I had to call in for assistance in placing the order.) I was informed that the shipping company would investigate the situation - hoping to hear some comforting news soon!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Marrta,   I am so sorry to hear that! I'm going to send you a private message now so I can get a little more information from you so we can work to resolve this f... see post