I had a horrible experience at the Chestnut Hill, MA location recently. Infact, I left the store in tears and went and cried in my car. I called to book an appointment for a complimentary makeover, because I renewed my VIB status for 2015. I arrived on time for my appointment. When I entered the store an employee asked me if I needed help, I told her I was here for my free makeover and she immediately became defensive. She said that they don’t take walk in appointments. I told her that she misunderstood me, and that I did have an appointment. She rolled her eyes and called for the manager. The manager was polite and told me that nobody scheduled my makeover, but she implied that she thought I was lying about making an appointment and pointed that the girl who was working on the day I booked was currently working and SHE SAID she received no calls for an appointment today. I was sat in a chair with another employee. The first thing she said is “you know, you really need to make an appointment”. I made an appointment. It’s frustrating because I know all the employees were talking about me and clearly telling one another I was lying about the appointment that I made. I told the associate helping me that I wanted a natural full face of make-up and also wanted to be matched to a foundation. I told her I have dry skin and the first two foundations recommended to me I had tried and disliked. She told me she had no idea what to pick. Your employee has no idea? I explained to her that I previously had cystic acne (so I have some pigmentation on my skin from scarring) and that typically my skin was dry. She kept telling me that we can’t really do anything unless the skin underneath the foundation is clear, and that you have to treat the underlying cause. I did treat the problem (acne) now all I have is dry, flakey skin and your telling me that no foundation is going to work on it? She made me feel so hideous and felt like I’d never be beautiful, even with make-up. She kept messing around and just staring at me, asking me what I’d like to do, seeing as she couldn’t think of a good foundation. I said I heard Nars might be good. She applied it on my skin. It looked okay, she put two different powders on each cheek, both made the foundation cake up in my T zone. At this point, she wasted 35 minutes telling me that my quest for perfect foundation was useless because I have an incurable problem. She then told me I had only 10 minutes left, and didn’t offer to fix the foundation. She quickly applied some neutral shadows, eyeliner and a swipe of blush. I still had the nasty cakey foundation on with two different powders. She didn’t even bother to put mascara, fill in my eye brows or a swipe of a lip product. I looked like a clown. I mentioned the mascara, and she said oh I thought you had some on. I had no mascara on and my eyelashes were caked in white eye shadow from her application. I felt so ugly and she rushed me away. I left the store, and burst into tears when I saw myself in my car. As a VIB insider I do spend a lot of money, and I was willing to purchase foundation and other products going into the makeover. But according to your employees, I am a liar and I have horribly incurable dry skin that foundation won’t fix. I am deeply disappointed with my service and think it is inexcusable that three of your employees didn’t treat me with respect. This makeover is supposed to be a treat because I spend so much money, what is the point of offering it if your employees think it’s a chore? ON TOP of this I wrote an e-mail to your customer service department and received a response that my complaint was received and it would be forwarded to the correct contact within Sephora and I would receive a response in 5-7 business days. On Monday (the 8th business day) I wrote a reply email and have yet to receive a response. Tomorrow marks 13 business days from my original email. Will I ever get a response? I am not asking for the world here. I do not want free store credit or anything else. I just want another make-over, properly done and the employees to understand that it is not okay to lie and make the customer feel this horrible. The employee that did the makeover needs a serious lesson in customer service and clearly should not be doing make-up and the whole store needs to not talk behind the customers back. How can you treat someone who spends so much money in your store that way?
Hi. I just bought clinique clinical dark spot corrector . It said on the product description that it comes with a free sample of their best selling foundation. I didn't receive anything like that. Could you lmk if their is anything I can do? Thank you!
Approximately a week ago I purchased an item to try out . I am pretty new to Sephora so I was not aware that the price was such a good deal . After trying the product and doing as little research I decided to go back and get a few more of the skin care sets . They are limited edition sets and were ringing up at 18$ . When returning to the store they were ringing at $35 , so I decided to wait and check online . The item is no longer available online at all. It does not even show up . I can see it when I click on my online list of purchases but the link is dead . It seems to be discontinued , and I have called allover the various Sephora stores nearby to try and see if it is also ringing up at the higher price but no one has this item . My question is >> what is the usual procedure for Sephora when an item is discontinued , and was previously listed as being on a clearance type price then suddenly drops off the face of the earth but pops back to the original price . ??
I have used the tarte Best In Faux Lash Extending Fibers. I have had it maybe 2 weeks ago. Whenever I use this product my eyes burn and get super red. Can I take this product back? I have the box but it is opened. I also ordered online and don't know where the package sheet is (most likely thrown away). What can I do?
So I bought my Clarisonic Mia 2 in April 2014 and now its broken. The on/off button doesnt seem to be working properly...when I press it it doesnt turn on and sometimes it would turn on automatically when its laying around undisturbed...also it keeps vibrating when I charge it. I bought mines at Sephora and did register it on the Clarisonic website. I called the Canadian Clarisonic toll free number to open a claim and was told to try charging it continuously for 24 hrs to see if it would fix the problem...it didnt. I'll be calling them again tomorrow but I'm just wondering if any Canadians have had any success in getting a replacement for their Clarisonic of if I will be getting the runaround.
Hi, I have a beauty insider account and upon figuring out in store (a store associate told me) that I have two accounts somehow (no wonder my points didn't seem to grow and most of my purchases were not being counted) I called the customer service line. First dealt with rude rep and then called back and all they could do was "link" my accounts and add my latest purchase which I still had the receipt for (which wasn't showing up). She went ahead and linked and added my last purchase (and told me that some other person was linked to my account, which meant they had probably used my points). Now I just spent close to $200 and it's not appearing AGAIN. Not sure what is going on but I know I should have waaaay more than 300 points in the last year. Something isn't adding up. help!
I had bought the ABH Contour Kit close to a year ago now I think, or whenever it came out, and it just doesnt work for me. I cant seem to find the receipt for it but I was wondering if I can do an exchange?
I received gifts from Sephora for Christmas. My mother called to place the orders and was told that the beauty points could be added to my account if she wanted, she said yes. However, they have not been added to my account. My mother doesnt seem to have the receipt anymore either, so I am not sure what to do about this mix up. Again, during the purchasing of the products, my mother was told the points would be added to my account, and they were not. Is there anything that can be done?
How can I opt out of these without opting out of all emails? I am spammed with these all the time but would like to continue receiving promo emails. Additionally, I've written 4-5 reviews... NONE of which were approved (which blows my mind as they have ranged from 1 star to 5 star) and I'd rather contribute my reviews to a website that isn't obsessed with censoring
Hi, I recently placed an order, but I think I made a mistake on the foundation regarding my skin color. It is an AmorePacific foundation. I was wondering if the Sephora stores in Ottawa have the AmorePacific products on their stores so I can go by myself and choose the right foundation for me. Thank you!
Hi, is it possible to order from sephora and then ship it to Myus or Worldship ?? i ordered few days ago and then it got cancelled because they said they are unable to ship to this location. so what is the best way to order here and then ship it internationally??
Help us celebrate the launch of philosophy Renewed Hope! To announce this amazing new skincare line, on January 15, one lucky Sephora Twitter follower will win an incredible prize package: a skincare bundle of seven amazing philosophy products, including Renewed Hope moisturizer and eye cream, valued at $350.
To enter for a chance to win, make sure you following @Sephora on Twitter. Between January 14, 12pm PST and January 15, 12pm PST, tweet the following sentence and fill in the blank: “Hey @Sephora, _______ gives me hope in the new year #SephoraSweeps”. Don’t forget to include #SephoraSweeps in your tweet!
All valid entries received within the 24-hour sweeps entry period are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on January 14–15 for updates.
There is a product I wanted to order from Sephora online but it is limited edition and sold out. I noticed that it is available in my nearest store...but that's over two hours away and I won't be able to go there any time soon. If I called my nearest store, would they ship it to me?
Hello, I was hoping this can get solved here. I already tried via e-mail and I was told it could take a minim of 2 weeks, but its gone over that time now and still haven't received a resolve. I had less than $100 dollars left to spend to keep my Rouge status. But, when I came back to Canada, I lost my Rouge card somewhere in transit and had to get a new physical one in the store. BUT, I would have to connect the two accounts together, since they cannot use my current account to give me a new card. I spent $300 dollars and realized I didn't connect the two accounts together when I noticed my Rouge status was gone. I had completely forgot about that. So, I'm a Rouge that needed to connect her two accounts together to keep her status, forgot and is trying to get them connected to resolve the issue. Thank you in advance!