I am missing points. is there any way i can look at the history of my point to see why I am missing points? I haven't been redeeming them and i have been making purchases and i have less points then i had about 6 months ago.
Hi, Can someone please help me? I've been trying to contact Sephora through both email and Facebook since the 21st of April but haven't heard from them. I am based in New Zealand so I have to use package forwarding service to get my orders sent to me. I anyway have put in the wrong address for my recent order which is the old forwarding company I am with. It means that if any parcel is sent there it will be disposed since I no longer have a virtual mailbox with them. I also contacted UPS. They won't let me change the address but got the shipment on hold for me until the 1st of May for Sephora to submit a request to change the address. What do I do now as I can't get in touch with Sephora and can't even imagine my hard-working $200 worth of make up going into the bin like that PLEASE HELP!
I created a Beauty Talk profile a few days ago with the the same email address I have on record for my Sephora account. I was having an unrelated customer support issue for which I had received and sent private messages for that profile. However, when I tried retrieving a new private message by logging in, my old profile wasn't showing up and so I inadvertently set up this new one. But they are both registered to the same email address. I am getting notices of new private messages to my email address but when I use the email address to log in, I am logging into new profile. Please help if you can- I would like to retrieve my old Beauty Talk profile) where I have unread private messages, and do away with this new one. Thanks in advance!
I got the confirmation e-mail 3 days ago for one of my orders that has been shipped but when I click on the tracking number link there is no canada post tracking number. The order I had placed after this order has a tracking number. Can someone help?
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Good luck to all you ‘90s beauty fans out there!
See official rules below>
For the past few months I've noticed that when I go to my BI account summary page, even if I haven't made a purchase in several weeks, there will be a point amount as "Earned Today" and then an updated total. Such as: However , the banner at the top and ultimately my actual points balance doesn't actually change with this amount. Then the next day, the amount "earned" for that particular day will be a different amount and with the same error. Such as: It's really strange. Could someone clarify what is happening here? Am I supposed to be getting these daily points for something? Today it says 93 but the other day it said like 46 and then other day it said 113,etc,etc
Hi, I usually make my Sephora purchases in-store, but I am trying to place an order online and wanted to link my VIB # to my online account before I make the purchase but am unable to do so. Please help. Thank you.
Are some things ineligible for points? I have a couple of things that didn't count or show up on my purchase list while others from the same receipt are there? for example a clarisonic, and a peeling gel? I still have my receipts just wasn't sure if it was a mistake or just the way it is.
Hi, I attempted to check out earlier today, but I recently changed my address that was associated with my card and forgot to change the billing address that's saved to my account. As a result, my transaction wasn't completed earlier today, and I completed my transaction later tonight with the right card info. However, I looked at my banking statement and I was charged twice -- once earlier today, and once just now. Help!
I recently purchased an Urban Decay eyeshadow from the website which I ended up not liking and tried to make a return to the closest Sephora. It was inside a JCPenney and the process was extremely slow (I had my boyfriend with me and it took roughly 15-20 minutes). In the end, she had to phone and find out how much I paid for the item (she was told the incorrect amount so I corrected it) and then I was told I could only do an exchange or a merchandise credit and that it could only be used at that store (seems very redundant to me that I could only use it at that one store) so I ended up exchanging it for another shade which I am not in love with. How can I go about returning this eyeshadow to an actual Sephora store? Also, I got an order in the mail yesterday and I just don't like it. How many days do I have to return it to a store? The closest US store to me is 2.5 hours away (I live in Canada).
I was so excited to see my VIB Coupon in the mail today. So I logged in, put some items in my cart, and when I went to checkout, the code wouldn't work. That's when I realized that the coupon I got today in the mail was actually for 4/16-4/21. I don't know why I got it so late, but I'd love to have a different code to get the same benefit. Thanks!
I returned something in store a few days ago, without receipt, but the SA was able to locate it in my purchase history and it was well within the 60 day return window. I was a bit surprised when she said she needed to give me a gift card, but not bothered, because I planned on purchasing something else online. However, when I went to place my order last night I discovered I was given a store credit, which apparently can't be used online? This is a problem as my local store does not carry the brands I need. Is there a way my store credit can be transferred to a gift card, as this was the SA's error? I'd really appreciate it.
I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
I wasn't going to bother coming back to this BT forum but I just had to speak my mind.I changed my delivery services to be delivered straight to a UPS store, I ordered on the 18th and it was delivered immediately, the problem is that I got told that it was going to be held due to weather service (this was before it arrived to UPS store). And so I believe it was switched to be delivered today, I was ready to pick it up but suddenly I get told that there was a 'future delivery change' request. I never requested this, ever, why would I want to WAIT to get an item I'm supposedly going to receive in two days time? Sure, you can think this is something petty to get upset over, but I do pay a lot to be equally rewarded as a VIB, huh? I contacted UPS costumer service, they couldn't give me a straight answer just "You'll just have to see when they update the system and the future delivery date shows up." Really? It's already in my area and I have to wait for another update and see if it's even scheduled for tomorrow. Eff that to the extreme. I'm so pissed off. This isn't the only time I've had a problem with this shipping service. I know you don't control UPS employees but considering they don't care if I'm a rouge, I guess I'm going to vent it out at the place where I'm promised flash shipping.