My friend purchased me a gift I already have. Unfortunaty it was original $30, but due to the closeness of the holidays its down to $20, and after Christmas it will be down to $15. Will I get $30 back or the current price? Please help I don't know what to do!
I just opened my most recent order (# 3255050279) and discovered that all my items had been tossed in a box with only a single piece of bubble wrap on the BOTTOM of the box. In addition the deluxe sample of Escada Joyful arrived with the CAP OFF and completely empty. All my other items, including the $48 Laura Mercier Artist's Palette, were SOAKED by the sample. I stopped ordered from Ulta because of this exact same reason...poor packaging destroying my orders...I certainly hope this isn't going to be the end of my online ordering from Sephora but there is absolutely no excuse for this!
i got the notification about vib rouge earlier access to the sale on sale and made an order, now i want to place another order but when i try to apply the code i get the "Must be logged into your VIB Rouge account and purchase sale merchandise to qualify. Only available for orders shipping to the U.S. or Canada." i have even relogged, deleted cookies etc; is that early access one time use? if so i would like you to point that out next time so i do not rush into ordering before being sure i have everything i might want added to it :/
I've made quite a few purchases for a couple months now but I don't see any of these points added to my beauty insider.. I don't see any benefit in that because I'm trying to be added to the vib but I can't do that if none of my points are being added to my account.
Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.
While I understand that the samples change frequently, depending on how much stock there is of each item, it's really, really frustrating to add something to my cart, check out, then have to go back and select entirely different samples. It takes about ten seconds for me to add the samples and get through checkout, so to have a sample go out of stock in that amount of time is crazy. I did this about five times in a row before I gave it a break. Then I try again and this exact problem starts happening again. It's been going on for an hour now and I just don't think a sample should be selectable if you really don't have that much of it left. Just throw it in with random orders as a nice extra!
Hi, I had ordered two Urban Decay Smoked Palettes and just received them yesterday. One of them had everything inside but the other was missing the mini primer potion. I just called you guys and the BA I spoke to said you were sold out of the palettes and couldn't replace it. I asked if you could just send me the missing primer potion, and she said that wasn't possible and the only option was to go to a Sephora store and try to return the item or ask for an exchange for a different item since I have a good history. This is not ok. I want to keep the palette, I do not want to return it. Can you please just send me the missing primer potion, or at the very least offer me a partial refund? "Sorry there's nothing we can do" just doesn't cut it.
So I've been waiting for the Clarisonic acne duo that's on for $47 to come back in stock ... Well I was online yesterday and see that it's is but at 59$. But I'm puzzled because the listing shows it from 47$-59$ but there is no option for the 47$ ..
For the past several months I have not been receiving ANY Sephora emails or regular mail regarding new products, sales, VIB events/specials, etc. I have contacted customer service many times via email and phone regarding this issue and they just keep telling me they're resetting my communication preferences, etc. yet nothing has been fixed. In the meantime I've unknowingly missed out on the once a year 20% sale and now the $25 off $50 gift card for VIB Rouge members. When I've contacted customer service their response has been "sorry but that promotion is over", yet I've placed MANY orders during the promotion times. It's really upsetting that a company would treat their customers this badly, especially when I've spent so much money with their company.
I received an email from Sephora this morning with a code for 20% off sale items for VIB Rouge members, however it's not working even though I'm logged into my account and have ONLY sale items in my basket (not even samples). What's the problem?
I chose the free 2 year cosmo subscription today with my order but I don't want the magazines shipped to my billing address as I am a student and do not live at home. Is it possible to change the address to which the magazines will be shipped?
I've been trying to purchase something online today and each time I try I have been unable. I click add to basket, and the button makes it look like I have added it to my basket, but the item does not appear in my basket! I have tried this with many different items and each time the item is not added into my basket. Is something up with the servers?
I purchased something online but it wasn't working out for me, so I returned it to a local Sephora store. Since the Sephora website ran my card as if it were a credit card (it did a hold for the amount and after a few days went through), I returned the item and selected the credit card option during the return. My card is a debit card but it has run as a credit card without problems before. Will the amount show up on my card in a few days or did I do something wrong by doing it as though it were a credit card?