Hey! This has happened before and its happening again, I'm wondering why? Am I doing something wrong? Merchandise total came to $40, I got 30 points. Thats a $10 difference and I'm trying to reach VIB Rouge. I'm paranoid now that I didn't get enough points for another order that was $80. Is there any way to check how many points you got for a past order? Also, where can I see how much I still need to spend to get to Vib Rouge? Thank you!
Hey Guys! So, i'm planning on giving my friend a gift, but, I live in Florida and she lives in Japan. I promised her that I would get her something from sephora. ( She doesn't have one near her) Anyway, in the end, I had already went way over my budget for her and I no longer can afford to get her anything else. I was wondering if I can go to sephora, go up to the cashier, and ask for a bag. I don't want to be embarrassed if they say no. ( p.s im talking about the bag they put your purchase in)
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I just recently got my own sephora account after sharing one under my mother's name with my name sister, I was wondering if it would be possible to transfer only a portion of the points from that account to my new account? Thanks.
I purchased a total of $146 worth of products, only I used my sister's card, accidentally, instead of mine so the points are on her account. I was wondering if I could get those points transfered to my account? Thank you
I don't have Sephora near me, but I just purchased a product from the store while on a trip. Came home opened it up and found out it's was leaked and dried up. Need to return but don't know when I can go to any of the Sephora stores (again, I don't have any ash ephors near me). What should I do?
Hey there, I just got my order in aaand there is not a single sample in there! On the package contents it states the 4 samples (3 normal, 1 deluxe) but theres no sample to be found in there. Anyone else had this happen? I love samples and this is soooo disappointing, especially cause I've wanted to try 2 of those samples and I've been keeping my eye on them!
Hi, i recently made a purchase at sephora and I did not have my beauty insider card with me so I gave them my information instead but they just couldnt find me, is there any way I can add/transfer the items I bought to my beauty insider card online?
Hi, I got the Urban Decay Vice 2 Palette for Christmas and it just doesn't work for me. I do not have the bill but in my history it shows I purchased it. Can I return it? If so, is it only store credit or so I get a refund? Any help would be appreciated!
I ordered some products online earlier last month and I entered in the 2 year Cosmo subscription promo code. It showed up when I was placing my order but was not on my receipt and I haven't heard anything/received anything since then. I got my products about 3 weeks ago so I am wondering if I am still getting my cosmo subscription? Also I am moving and am wondering if there's a way to change the delivery if so. Any help is greatly appreciated!
THis is getting beyond ridiculous. I now ordered over 2 months ago and have not received my package. No one at sephora wants to help me find it or give me a refund. IS SEPHORA A SCAM?! I have emailed and posted on this before and still received no help. Is $130 a joke to you? I will be placing fraud charges if my money is not refunded within the next week.
Order Date Order # Shipment Date Tracking Number July 23, 2014 2450458449 July 24, 2014 1Z849EW10336627527 i believe my package has ven stolen or lost, it says that it has delivered in friday but nothing has arrived. Im really worried about it , specially because im staying at this location until this wednesday! I would like a reshippent or a refound asap.
I've been waiting for a few weeks for it to come back in stock. I signed up for email alerts and still haven't heard anything. I don't think it's been discontinued because Sephora employees in the store say it's one of the most popular products and shades. Please let me know how much longer I'll have to wait!
I recently purchased items from sephora.com, however something wouldn't let me log into my beauty insider account, therefore I was unable to receive points for my purchase. Is there any way I can get those points put onto my beauty insider card even after the purchase? I still have my receipt.
My sister gave me an early b-day present that undoubtedly came from Sephora but as I don't have much use for them I was hoping to exchange them for store credit.The thing is, one of the gifts she gave me was an old 500 point perk I recognized, lol, but she told me found it on the sale shelf (so it was no longer being offered as a free perk). Anyway, could I still exchange it? It's just one of those odd pieces of leftover merchandise that she happened to find at her local Sephora that I doubt one would find at the other ones. This is the set I'm talking about: The other set she gave me was a more regular merchandise, a Fresh lip treatment set -- lovely, but I'm already well-stocked w/ Fresh products! Anyway, I'm hoping I'll be able to get store credit for both sets without any trouble, but I wanted to check in advance!
i was lucky enough to meet a Fresh rep in the Sephora I shop today before working on choosing a new foundation with the SA. I absolutely adore the Fresh product line but getting to speak with & having her pally the product line to my face, give me tips & pointers on some dark under eye circles was amazing. She had so much product knowledge & was able to share this knowledge with me. I believe her name was Sarah & it was a pleasure meeting here. Next Courtney helped me choose the Houglass tinted moisturizer in Shell , applied it & gave me so many tips on contouring , highlighting etc. I shop the Sephora at Hanes Mall (not the one inside JC Penney's, the stand alone store inside the mall ) .. Hanes Mall Sephora Rocks!! I would like to give a shout out to the store, Courtney & the Fresh Rep!! I appreciate them taking the time to help me & really going out of their way to provide GREAT customer service!! Thanks Sephora
Came online to reorder the Sephora Formula X "Delete All - 5 finger nail polish remover" tub and can't find it. The product hasn't been out that long - has it been discontinued? Will it be coming back? Thanks in advance for any info you can give me. It is the best polish remover I have ever used and I am bummed I can't find it.
I used the Cosmo promo code on my most recent order but the order confirmation didn't show that the promo was applied even though I know it was. I received my package today expecting some sort of confirmation that my subscription is coming but I didn't receive anything. Did my subscription go through and if it did will it be shipped to my shipping address or my billing address?
I just placed an order and wanted to check if my 2 year cosmo subscription is being sent to my shipping or billing address..I've read through some post and see that it gets sent to the billing address. is there any way to change that so I can get the subscription sent to my shipping address?