I don't understand why? I placed the order and the money was transferred (I use a debt card ) I used it before and I received my order. but this time after few hours of placing the order I received an email stating " For your own security and protection, we have cancelled your order because we were unable to confirm your payment information" the only thing I changed this time was the shipping address because it was a gift and I chose the gift option. my order number is 2705158837 thank in advance
To be honest I might not shop at Sephora as much as they would like me to but I did eventually became one of their "VIB ROUGE" members. Since then I've received emails for our "special perks" but aside from that .... nothing spectacular. It wasn't a big deal until I started not being able to redeem certain perks because they "were out of stock" immediately after I receive my emails. THis time around I received the email for the VIBLOVER code for the Lancome Lip Lover deluxe sample and decided to place an order that very day. Already went well,received my package in 2 days (shipping is outstanding) but OF COURSE MY SAMPLE isn't in the package. Everything was listed on my packing slip and MARKED OFF THAT IT WAS IN MY PACKAGE - but it was MIA. I called the so called "VIB ROUGE HOTLINE" and of course no one answers. I called the regular customer service line and I get the run around by a representative named "Dane" basically telling me he was "SORRY" but they cant do anything. What probably upsets me the most is that Sephora isn't taking the responsibility that their staff is packing orders with their eyes closed! So in their system I have everything packer # 5510 checked off while I don't. Anyone else have issues like this?
Hello, I have a long-standing problem of not receiving email from Sephora. Probably about a year ago I received an email apologizing for a system error that was responsible for me not getting email offers but nothing has changed and I just keep forgetting to get it addressed again. Is there someone who can look into this? I'm VIB rouge status but feel that I'm missing out on all the benefits available to me. For what it's worth, I have no trouble getting email that is initiated by me from ordering through the website. Thank you, Mekenna
Hello I've contacted customer service four times now since January about the fact that when I receive emails for let's say new product info the banner still shows me as vib even though I am a rouge customer. This issue has caused me to miss out on multiple promos and exclusive releases as I do not receive any rouge emails. I have been told different stories each time - such as they have reset my account to the supervisor in charge has updated my case to priority, but it has yet to be fixed. On two of the occasions I have been met with indifference and was once told to visit other make up blogs to find out about the promos-which I don't think is a helpful answer. I am a loyal customer and would really appreciate not only a straight answer,but a resolution as well as this last incident involved the pantone color of the year lipstick and had it not been for a friend I could have missed out on it as well. Thank you very much in advance for any help you can please give me.
On March 2nd, I made two purchases through Sephora.com. Before I made the first purchase, it was stated on my account page that I had only $106 more to go until I reached VIB status. Well, both orders I had recently placed total $118, and my account page is now stating that I need to spend another $46 to reach VIB status. I would greatly appreciate it if you could look into this. Thank you.
I previously purchased the Sephora brand moisturizing serum and now I can't find it, does that mean that they are no longer making it. I have very dry skin and the Sephora intensive moisturizer is just not enough moisture for my skin.
When we choose to follow a conversation, is there a place where all of these followed conversations are listed/stored? I have looked all over my account here, Googled, etc and can't find any info! Thanks!
I've been a VIB member in the past and just noticed that I no longer am and need to earn 350 points first. Does it re-start every calendar year? So presumabley on Jan 1st, no one is a VIB beauty member?
I ordered the Sephora Gimme Some Lip sample pack last fall and LOVED the Buxom lip enhancer/gloss. problem is I don't know the name of the color to reorder as it is not sold anymore, anyone know what it is? it was just the perfect shade for me!!!
Hi I recently tried to return a product I purchased using both a merchandise credit card ($38) and my own credit card ($37). Well I was told that since I payed more using the merch credit card It would have to be refunded all of it onto another merch card. Was wondering if you could clarify your return policy, because I could not find this specific statement on the back of the receipt. Thank You.
Can a mod please look into when Huda Lashes are going to be available in the states? Right now they are exclusive to Sephora in Dubai...I can't even order them online, but I reallyyyyyy want a couple pairs!!!