HI, I forgot to include my apartment number in my shipping address. What can be done about this? If I call customer support, will I be able to have the address edited so the apartment number can be included?
i'm trying to check my order status and i can't log in... i keep getting a message that says "Sorry, your account has been locked for security reasons. Please call Customer Service at 1-877-737-4672 to reset your password." is it possible someone is trying to get into my account? i have had issues with cyber stalkers in the past and i am in the middle of a custody battle and need to figure out if it something to do with either of these issues. also, is that line open 24 hours?
Hello Sephora! My Order was cancelled due to an error and im fine with that i was just wondering how long the refund process will take. My account says the amount is pending...Can i call me bank and cancel it or do i just wait for the amount to be refunded. I tried emailing and i got no response. Help would be awesome! Thanks =)
Went to redeem my $20 VIB REWARD CARD and it said it was empty...what gives? I haven't used it before...and it's valid until 12/16/13??? Also my order comes up to $75.78 with tax. So it's meets the $50 requirement to use it. Spoiler (Highlight to read) Spoiler (Highlight to read)
I have a thought on how to help fix this both for Sephora's bottom line and the environment - without banning/flagging (and angering) their best customers. Combine all orders made in the same day to the same address at the end of each day, and ship them together in one box. It's just a computer problem, and should not be hard to program. The orders are all linked to the same account after all. The people that pack the orders get a single list to fill instead of one per order, and it includes all the samples and perks, etc. So you get, for instance, one box with 15 samples and 5 perks instead of 5 boxes with the same thing. Less shipping costs, less boxes, more packing efficiency, and ultimately more profit to Sephora. And the biggest benefit to Sephora is they can advertise how their program is helping the environment while regaining the buying confidence of their biggest spenders. Win/Win.
Hello!! I made a purchase today that would get me closer to reaching ROUGE status but the Sales Associate didn't scan my card even though I gave it to her. My $115 purchase today will be a waste because she didn't scan the card and my purchase won't show up on my account. Please help! I want to reach Rouge by the end of the year, meaning, I don't have much time. I have the receipt as proof. Please help!. Thanks!
help i used my $20VIB gift card for an order thats 55USd along with my online credit. i placed the gift card and saw that that the amount was credited but when i placed the order it said the value of the card was less than the needed amount. i checked the the balance and it become 0
I purchased 3 items in store on Dec 4 and they are not showing up in my recent purchases. It would be great if I could receive my points for this purchase since I am trying to renew my VIB status with this purchase.
I'm a VIB and also have Flash. Usually, any order that I place is shipped within 24 hours and arrives within 48 hours because of the expedited shipping access that I paid for. My recent order is a few days old and still says " Sent to Warehouse". Normally, I wouldn't mind the delay but since I had paid for Flash shipping, I think I deserve more than an "I'm not sure" explanation over the phone. I would really appreciate any help that you can give. Thank you.
I ordered the Men's cologne mini set: http://www.sephora.com/fragrance-sampler-for-him-P 382351?skuId=1562156 I forgot to mark it as a gift and was wondering if i go in store maybe with my receipt, they will give me a gift box for free.
Despite turning my emails back on since a month ago I have not receive any emails from Sephora. I have already added Sephora on my safe list and have been checking my junk email folders - and so far nothing. I have yet to receive my 20 off 50 offer. Please fix this issue so that 1) I receive my 20 off 50 and 1) I receive Sephora offers in the future automatically. Thanks.
I saw on other people's reviews on the Urban Decay Naked 3 palette, that they received a $20 off code via email and in the mail. I have NOT received that, although I have been VIB Rouge since September. I would like to use my $20 off before it were to expire!! Thank you, and please advise! Jennsen
On the last order I made I could use two gift cards. I am trying to place an order today and there is a spot for two gift cards, but the second one won't let me put in a pin, so I only have the option of redeeming one. What should I do?