Hi this item http://www.sephora.com/images/blank.gif was in sale section on canadian website yesterday but today when it is back in stock it says CAN"T BE SHIPPED TO CANADA ,,,Why I was stalking it since yesterday ,,,Can a Mod explain it or get it corrected by IT team????
I just received my order and my Beauty Insider "Origins Around the Clock Radiance" isn't in with my order. It has it listed on the summary but it isn't in there Is it shipping separately? This is my first 500 pt redemption I have done, I've always done smaller ones and they are there in the box with it.
I went into a Sephora in JCPenny to return 2 lip products I got in the mail and the SA asked for my license as it was a return w/o a receipt. This has never happened to me is it new? Am I doing something wrong? Or was she confused? I don't want to be flagged returning items I have every right to return. Please help.
Just noticed that Sephora is no more listed on ebates.ca while it is still there @ US site of ebates....Why Sephora ????? Can a MOD clarify if it is a glitch on ebates site or you are taking back Canadian customers's opportunity to shop through ebates?????If it is so you are really screwing us Canadians.
Kat Von D Lock It Tattoo foundation in shade Light 42 came back into stock this morning after being gone for so long. I quickly placed an order, but I notice now that it shows as "permanently out of stock." Did you guys really get some back in and it just sold out quickly, or was that just a fluke? I called CS but they couldn't give me a definitive answer, only that my order would be cancelled within 24 hours if they didn't actually have any stock.
I noticed someone on Facebook post about Sephora no longer being on ebates.ca, I checked as I wanted to place an order too, and there really is no sephora on there anymore. It was 8% just the other day, what's going on?
I just placed two orders. however, when I went to my online banking account it shows that my debit card was charged double for the same order. Total four times for two orders. Is there something I should do before the transactions aren't pending? Thanks
I've just had my accounts linked in the last couple of days as I had an instore account and an online account, but now I can't use my original nickname. Also I ordered something online and I can't see it on my profile. I need to be able to track the progress of this. Thanks
I didn't receive the package that I ordered. I check the tracking number, it said delivered. And the wired thing is in the tracking number show it ship to: CHATTANOOGA, TN, US. This is NOT where I'm livening. I livening in Sun Prairie, WI and my order details say " ship to: Sun Prairie, WI" too. I need help/ explanation.........;(
I placed an order on Sunday. I received the shipping confirmation yesterday showing it was begun shipped to the correct address. When I looked at the tracking through UPS today , it showed that my order had already been delivered to another state. My order number is 3060652401. How do I correct this and get my merchandise?
I've had both an in-store and online account for a while, but whenever I buy anything in-store none of my points show up on the site? I'm pretty sure I've added my insider card to the online account, and I've also just gotten a VIB card, will I need to sync that one with the online account as well or will it be automatic? Than you for your time.
I already sent an e-mail to customer service earlier but I thought I would ask this here too. On Sunday I placed an order that was processed and shipped late Monday. When I tracked the order through UPS it said 5 business days with a delivery date of next Monday. I've tracked it several times today thinking that it was a mistake and will get rescheduled for "early delivery" but so far nothing has changed. Not only am I supposed to get free 3 day shipping as Rouge but my order was also over $50. Why didn't I get the 3 day shipping?
Hello, I still haven't received my order. I contacted Sephora a few times, and I was told via private message that if I hadn't received my order by the end of 8/18 that I could either have the items reshipped or a refund. I did want the double points and VIBPARTY promo bag, but at this point I would just like to be refunded. Thank you.
I recently had my Beauty Insider card linked with my online account. All of my in-store purchases showed up online but the points didn't transfer to my online points balance. How do I get my in-store points to link to my online account as well? Thank you, Rachelle Ancona
Hi, I placed a order in this afternoon and it should be sent to my friend's home and bring it to me. However, I checked the order online now and the status is "unsuccessful authorization". Does it mean the order has been declined? Looking forward for a quick response so that I can call my friend to any Sephora store and buy products since I need them urgently. Thanks. Mia
there is no purchase in my order history on sephora.com i got no confirmation email but my bank account was charged TWICE sephora.com never told me my order was confirmed it just said try a different card, HELP WHAT DO I DO???
I had purchased a few things in store on the 12th, and every item except for the occ Black Dahlia lip tar showed up on my online account in my purchases. I was just curious as to why that would happen, because its on my printed receipt, just didn't show up on my online account, and I'm wondering if I'm also missing points for that item.