Hello, I purchased the Marc Jacobs The Bronze brush and have had it for about a week. The bottom silver cap just fell off! For a $78 brush, I was not expecting that kind of quality. Is there a way I can return it for a new one? My sephora in JCP does not carry them (I purchased via sephora website) and not sure about the other local one. What are my options? Thank you!
hi few days ago I purchase becca highlighter..i exchange with something this one but I paid 30$cad extra..but it didn't add my purchace hiistory..what should I do??bcoze if it will add my purchache history than my spending money will be 180$cad..than I will be not so far from VIB..please do something..i ve the transaction number from my receipt..
I am finally setting up my friends list. It almost makes me feel like a stalker, because I can see when each was last on (or get a green dot if they're still on), where they commented last (so, I can follow them around), and more. Anyway, I want to see them all in the margin (as I've seen on older accounts), but it is cutting them off after a certain person. I played around with settings, but I cannot find a way to see them all without clicking in. As I doubt I am ever going to click in, I lose all the friends after I (or worse as I add more). How can I fix this, so I can see them all from the main screen? Thanks in advance!
For two days I have been trying to make a purchase. When I click a product to add to the basket, a pop up comes up and it says that it has been added. When I go to the basket to purchase, there is nothing there. Please help! Thank you!
Today I moved home and wanted to get an order in to take advantage of the birthday gift since it’s the last day of January. I was holding off on placing the order because the perfume I really wanted was out of stock. It came back in stock and I placed the order earlier tonight. I could have sworn I’d selected my home address but instead it’s being shipped to the address my last order went to – in a completely different state! What should I do? Please help!!!
I purchased the two MUFE 50 shades sets, the one with the keepsake box and the blush trio, however the latter doesn't show up on my skin and the former is great but the key part of the box came broken! I used store credit to pay for part of this purchase, am I able to go into a store to return the blush trio and get the amount purchased with my Visa back and then exchange the damaged item?
Hi, I ordered an eyebrow pencil online, but its in the wrong color. I don't have a Sephora store near me, and I won't be near a store for about 2 months. Do I have to return the item to a store or is there a way I can ship it to return it? Thanks!
My friend said she received a gift during not long ago that she has no use for and was told that she can only exchange it with something else...but the problem is that...she already got everything that she wanted not long ago...as well as...she found something that costs about the same price that's been sitting around for some time and as well as with a receipt, and so, she wants return it and then make the exchange for it, since, she didn't get a chance to put it to use just yet, as she tends to stick with using up one thing of the same type before moving on to the next, but the thing is that, they don't carry it anymore...so...has anyone tried returning then exchanging anything that they don't carry anymore with a receipt?
Has anyone else had problems with Ontrac? Over the last six months I have had about ten packages go missing between Sephora and Amazon, all of which were supposedly delivered by this company. I would love to just use USPS but I'm a VIB Rouge and am eligible for free shipping, which only goes through Ontrac. I shouldn't have to pay an extra $7 just because Ontrac cannot do their job. This problem has me seriously considering not shopping at Sephora anymore.
Sephora cancelled my order almost 10 times since last week when I tried to shop online. After cancelled my order, they sent email said that to protect my payments etc… I called to verify my payment and nothing wrong with it. They said I violated their Term of uses by ordering too many of 1 product. I think Sephora should stated the amount of product that a customer can buy for 1 product. When I see a good deal, of course I want to purchase it to stock up and give it as a gift for my friends. What's so wrong with it. And I think 5 is not "too" many. And I also tried to order another products that I have never ordered before but still, they cancelled my order. I sent another email to ask but well, no reply!!! MOREOVER, when I called, their representative said that I have to go to the store to buy stuff, now they can't say anything yet and someone will called me back to resolve the problem but no one did. I don't have that many time to call and wait in line to talk with your representative and received an answer like that. After that, I sent an email and they did not answer my simple question that "WHEN can I order online again?" because they keep canceling my order which made me really mad. OH that's so funny, I spent a lot of money to just shop at SEPHORA and now what? I have to go to the store to buy stuffs whenever I need???? NO WAY. I would rather shop on the other sites. However, I got over 3000 points in my acc. Just let me shop and redeem all my points. I was so patience until now, when my problem hasn't been solved but I received an email said that "They checked my record and see that I called and the problem was solved, pls call customer service … " Oh no, I'm not gonna call again, I don't have that much time. SEPHORA, please solve the problem.
I got a message that my order was cancelled because you were "unable to confirm my payment information". Is the real reason that you don't cooperate with MyUS.com? I would appreciate clear information.
I was not credited the points from my in-store purchase from yesterday. I am finally *supposed* to be a VIB Rouge member, and was expecting to have the associate acknowledge that and give me a new card with the other benefits, just as they had done when I became a VIB member. However, the store was especially busy and the associate took me beside the counter and used a handheld device to ring my purchase. She seemed very rushed and a little flustered; the machine was giving her some problems. She scanned my VIB card and I knew that my purchase was more than what I needed to become a Rouge member, but she said nothing. She mentioned my previous amount of points so I assumed that my card was credited and I didn't want to question her because I knew she was feeling busy - I worked retail for years, I can empathize! Now I wish I had pressed the issue. I called customer service today, got my points added but had to fill out a form to be sent to someone else to "approve" my Rouge status, which may take up to TWO WEEKS! And she said that they will ask me to send in my receipt! Who has time for that? Keep in mind that I have had to spend over $1,000 to become a Rouge member and I chose to buy 2 pricey Fereo products at Sephora because I wanted the additional points. I could have purchased them elsewhere. I'm so disappointed that I have to wait just to have someone address my problem, and then have to send in proof when it could have been handled correctly at the time of purchase. This is a warning to future customers that don't want to inconvenience anyone else! You're the one that's inconvenienced in the end.
I hadn't received any emails other than shipping/order confirmations since I went Rouge. I have missed out on a lot of promos and new product memos because of this Can I get any help to get the promo emails back? Right now, I have to rely solely on the generosity and kindness of the other beauty insiders on BT for promos, news and codes.
Hello. I've actually been a VIB for a while just didn't know what it meant or that it came with anything. I have 1600+ points. And I see there's free seasonal gifts and stuff, which I've never received, I don't think I've even got a birthday gift so I'm a little upset come to find out there's all these perks which no one explained and I've spent so much money. how do I get these seasonal gifts and can anything be done on all that I've missed out on?
Hi, I recently bought some products and I wasn't able to get a member card in store because I was told you were out of them. The lady at the desk told me I could redeem them online after, but I can't figure out how.
I had a horrible experience at the Chestnut Hill, MA location recently. Infact, I left the store in tears and went and cried in my car. I called to book an appointment for a complimentary makeover, because I renewed my VIB status for 2015. I arrived on time for my appointment. When I entered the store an employee asked me if I needed help, I told her I was here for my free makeover and she immediately became defensive. She said that they don’t take walk in appointments. I told her that she misunderstood me, and that I did have an appointment. She rolled her eyes and called for the manager. The manager was polite and told me that nobody scheduled my makeover, but she implied that she thought I was lying about making an appointment and pointed that the girl who was working on the day I booked was currently working and SHE SAID she received no calls for an appointment today. I was sat in a chair with another employee. The first thing she said is “you know, you really need to make an appointment”. I made an appointment. It’s frustrating because I know all the employees were talking about me and clearly telling one another I was lying about the appointment that I made. I told the associate helping me that I wanted a natural full face of make-up and also wanted to be matched to a foundation. I told her I have dry skin and the first two foundations recommended to me I had tried and disliked. She told me she had no idea what to pick. Your employee has no idea? I explained to her that I previously had cystic acne (so I have some pigmentation on my skin from scarring) and that typically my skin was dry. She kept telling me that we can’t really do anything unless the skin underneath the foundation is clear, and that you have to treat the underlying cause. I did treat the problem (acne) now all I have is dry, flakey skin and your telling me that no foundation is going to work on it? She made me feel so hideous and felt like I’d never be beautiful, even with make-up. She kept messing around and just staring at me, asking me what I’d like to do, seeing as she couldn’t think of a good foundation. I said I heard Nars might be good. She applied it on my skin. It looked okay, she put two different powders on each cheek, both made the foundation cake up in my T zone. At this point, she wasted 35 minutes telling me that my quest for perfect foundation was useless because I have an incurable problem. She then told me I had only 10 minutes left, and didn’t offer to fix the foundation. She quickly applied some neutral shadows, eyeliner and a swipe of blush. I still had the nasty cakey foundation on with two different powders. She didn’t even bother to put mascara, fill in my eye brows or a swipe of a lip product. I looked like a clown. I mentioned the mascara, and she said oh I thought you had some on. I had no mascara on and my eyelashes were caked in white eye shadow from her application. I felt so ugly and she rushed me away. I left the store, and burst into tears when I saw myself in my car. As a VIB insider I do spend a lot of money, and I was willing to purchase foundation and other products going into the makeover. But according to your employees, I am a liar and I have horribly incurable dry skin that foundation won’t fix. I am deeply disappointed with my service and think it is inexcusable that three of your employees didn’t treat me with respect. This makeover is supposed to be a treat because I spend so much money, what is the point of offering it if your employees think it’s a chore? ON TOP of this I wrote an e-mail to your customer service department and received a response that my complaint was received and it would be forwarded to the correct contact within Sephora and I would receive a response in 5-7 business days. On Monday (the 8th business day) I wrote a reply email and have yet to receive a response. Tomorrow marks 13 business days from my original email. Will I ever get a response? I am not asking for the world here. I do not want free store credit or anything else. I just want another make-over, properly done and the employees to understand that it is not okay to lie and make the customer feel this horrible. The employee that did the makeover needs a serious lesson in customer service and clearly should not be doing make-up and the whole store needs to not talk behind the customers back. How can you treat someone who spends so much money in your store that way?
Hi. I just bought clinique clinical dark spot corrector . It said on the product description that it comes with a free sample of their best selling foundation. I didn't receive anything like that. Could you lmk if their is anything I can do? Thank you!