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Order was cancelled and I was told I violated policy?
Beware! I just placed 3 orders and soon after saw one was cancelled and was told to call customer service. Customer service said I can't place 3 orders for $1 (hairties I've been wanting to purchase) and that the other 2 orders will most likely get cancelled too. They also said they can't do anything to stop it, even if I asked them not to cancel them. They are items I legitimately wanted to purchase! Has anyone else had this happen? I understand if its a large number of orders but don't think 3 orders is that bad. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI fashionforlife18,   I am going to send you a private message so I can assist you further with this.  see post
Can I add points from recent purchase to Beauty Insider account?
Hi! I just shopped at Sephora for the first time a few days ago, fell in love, and didn't know there was a customer rewards program for the store! I just signed up, and I would like to add my purchase to my account so that I can start the program (I've kept the receipt). Could you please let me know if that's possible? Thank you!
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sunnylovin25 / NEWCOMER / replied
yeah i spent over 400.00 dollars and none of points have shown up on my account.... see post
I only received part of my points from a purchase?
A couple days ago I went to Sephora and bought two clearance items. One was $3.99 and the other was $2.99. So I paid about 7 dollars, and should have received 7 points, but I only received 4. Even though it's only 3 points I am missing, would I be able to receive the rest? I also still have my receipt if that would help.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi asdfkl,   Sure! I'll send you a PM! see post
Item Availability in Canadian Stores
Products that I love and continue to purchase have now moved on to the not available in Canada list, including my LM tinted moisturizer, Powder Foundation and my Murad skin Care line.. Will the availability in Canadian stores be changing, or is it just a shipping issue?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kas045,   As you've probably read elsewhere because we are now shipping Canadian orders out of a Canadian warehouse some items and brands will no longer be availa... see post
Messed up return policy?
Hi, I purchased items with a gift card and paid the overage (~$12) with my debit card.  When I returned an item ($20 + tax) in store, I only received the portion that I paid with my debit card (~$12), which is obviously less than the item I returned.  I keep checking the gift card to see if the remainder was returned to it, but it has not been.  What is my recourse now? Thank you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RedTeamGO,   I can look into this for you. I'll send you a private message requesting more details - please check your messages when you get a chance! see post
Can I transfer a points balance to a new card?
Hi, on Sunday I went into your store and signed up for the beauty insider card. When I went again on Monday, the cashier couldn't look up my card number, and I had forgotten the card at home. Because she couldn't find me in the system, she signed me up for a new card. Is there any way to transfer the points from the first card to the second one?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sarah,   Yes we can transfer the points for you. I will send you a private message regarding this - please check your messages when you have some time! :) see post
Adding points from previous purchases?
Hi, I recently bought quite a few products while visiting New York but was only signed up to the Beauty Insider program on my most recent purchase. Is there any way I can add the points of the things I bought over the past week? I have retained all my receipts. Thanks.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi amychxn,   I can help you with this! I am going to send you a private message to assist you further.  see post
MUFE Item Restock Question
Hi! I was wondering if a Mod could please tell me if/when a few Make Up For Ever items will be back in stock? I am interested in the “Multicolored White 3” Glitter-item number 920611, the “White Violet 4” Glitter-item number 1009117, and the Diamond Powder “White Mauve 3”-item number 810143. If you could please let me know when these are expected back in stock I would really appreciate it. Thank you!
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BEAUTY BOSS VioletLavender / BEAUTY BOSS BEAUTY BOSS / replied
Thanks for your help, Randee! :) see post
Procedure to link VIB card to online account
Hi   I recently became Sephora VIB member. I am trying to link my VIB card to this online account. Can somebody help me do that?   Many thanks...  
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I will send you a message as well LunarSea! see post
Missing out...where are my Sephora VIB ROUGE emails??? Has anyone else had this problem?
Love online shopping w Sephora and I'm VIB Rouge and I have never been in receipt of any emails pertaining to in store sales for VIB MEMBERs, why? I've spoken to in store staff, telephone CS, and still NO emails...  I'm missing out on great deals(I'm sure) and that's upsetting. Can someone help me please? (I've checked my junk mail, nothing, I've added Sephora to my address book, notta) I feel cheated. **Wondering how concerned Sephora is with aiding their customers not just selling a product*** Seriously frustrated, any assistance wud be great....  
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Agingracefully7,   I am sorry that you are not receiving emails from us. I am going to send you a private message to assist you further with this.  see post
Why are so many products suddénly not shipping to Canada anymore!?!...
this is like trying to shop Sephora online 5 years ago when it was almost impossible to get all the products. Things really improved and more and more products became available. Yesterday I went to place my order and over half of it had to be removed because the items no longer ship to Canada. Armani....Sunday Riley....La Vanilla....Nest....Guerlain....and the list goes on! This is a giant step backwards in Sephora retail as far as I am concerned. What happened?!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Thank you for posting a link to this thread before I had a chance to. :) Please let me know if you have any additional questions, fabulous44!  see post
KVD LE Tattoo Liner
When will this be available to Canadians????   http://www.sephora.com/five-fearless-years-limited -edition-tattoo-liner-P398516?skuId=1710946
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
Thank you. see post
my order was cancelled after paying ?????
hello sephora I placed an order on 24th of june and you took the money but then i got an email saying that my order was cancelled even after paying ? i don't understand please fix this problem and thank you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi haya1,   I'll take a look at this for you and send you a private message! see post
Beauty Insider account
I dont remember the email i used to sign up for my Beauty Insider account. Is there a way to find out?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Elmtree,   I can assist you with this. I am going to send you a private message to get a little more information from you.  see post
Help with an order returned via mail?
Hoping a mod can help me out -- I shipped back an order with the included merchandise return label and the post office unexpectedly took 30 days to deliver it, getting it back to Sephora after the 60 day mark for returns. I haven't gotten e-mails or anything about the package I sent back (merchandise value was somewhere around $100, slightly less I think with the discount I used during chic week), so I am unsure as to whether or not I need to contact Sephora first? My tracking number shows it was delivered on June 24th so I'm not sure if they've gotten to it yet, but would appreciate any help anyone can give. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beachyt,   I am sorry that your return has not yet been processed. I am going to send you a private message to get a little more information from you.  see post
Flash Shipping ~ Confused?
I received an email that my order was shipped on 6/25/15, but it's not expected to arrive until Tues 6/30/15. The order was placed Thurday 6/25 at 2:41 PM so based on the "Shipping Details" shouldn't I have it delivered by Monday 6/29?  I
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BEAUTY WHIZ makeupforkathy / BEAUTY WHIZ BEAUTY WHIZ / replied
Oh the nail polish.. Ok that makes sense. Thanks! see post
What are the chances of Sephora running a 2nd edition of SEPHORA COLLECTION SU Easel Brush Set?
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi orangezing,   Thanks for your interest! At this time, I have not received specific information on whether we will be receiving another version of the SU Easel Bru... see post
ORDER GETTING CANCELLED AFTER PAYING!!
So i've ordered makeup for over 266$ and after getting a message from my bank saying that sephora.com has taken the money i get an email from sephora that it has been cancelled! I have no idea why and i tried contacting them by emailing customer service several times with no response !  please help, am i going to get my money back or my order will be shipped
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ftoon,   I'm so sorry about that! I'm going to send you a private message so I can get a little more information from you in order to look into this. Keep an eye ... see post
Change BT username
Hi Is there any way for me to change my username? The new username I'd like to request is artvee
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BEAUTY BUFF abeoj / BEAUTY BUFF BEAUTY BUFF / replied
Aw, ok! Thanks for replying :) see post
When is the bite maple collection being released?
will this be in store or online only?  Thanks!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mochapj,   Please stay tuned for more information as there are details to come! Thank you!  see post
Somebody is using my VIB card
Somebody has my previous VIB card that is linked to my account and they are redeeming my gifts with my points! What do I do? I already got a new card but this person is still able to use my card to redeem gifts. Please help!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LeilaHatami,   I'm sorry about that! Sometimes, if a client's account is looked up by name and there are multiple people with the same name, purchases and points ... see post
Beauty Insider to VIB
I recently became a VIB in store last month. My online account has not registered that fact and won't let me use my 10% off promo code. It's running out in like a day, so if I could get some help it would be very appreciated... Thank you! 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AshleyNA,   Sorry about that! I'm going to send you a private message now so I can look into this for you. Thanks!  see post
Beauty Insider purchases/points not showing up online
I signed up for the Beauty Insider program in-store a few days ago, but none of my purchases are showing up online (no points either). Is there something I can do to fix this?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sam724,   I would be happy to look into this for you! I'm going to send you a private message now so I can get a little more information from you. Thanks!  see post
Beauty Insider Card
I think the email address that is linked to my beauty insider card is wrong? It doesn't show any of my recent purchases. So, I was wondering if someone can help me out?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jayceeka,   Sure I can take a look at this for you. I'll send you a PM requesting more information! see post
Adding Purchase
I recently made a purchase and used my beauty insider card. However, the purchase is not showing up on my account. How do I get the purchase and points added to my account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Niquelene,   I can add the points for you - I will send you a private message regarding this. see post
Are you planning to notify Canadians of the return policy change?
Seeing as how we weren't notified of all the things that were blocked from shipping here it would be nice to have a formal notice of the upcoming change to the return policy. When does it officially take effect? Is it really just 30 days with receipt? Can there be some formal confirmation of this before it takes effect please?      
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AllMyColours / NEWCOMER / replied
Exactly! Disrespectful.   Even the beauty deal I had in my cart is now restricted.   Also, I used to get a tiny bit annoyed each time I placed an order and noticed t... see post
Discontinued? SEPHORA Flawless Moisturizing Lotion SPF 15
Hi there,   I have dry, fair and sensitive skin, which is a pain to keep to happy, and I get sunburn easily.   For the past six years, I've been using the  SEPHORA COLLECTION Flawless Moisturizing Lotion with SPF 15. It's a light lotion, but very nourishing and the sun protection is amazing.   However, I couldn't find any at stores or on the website. A store consultant said Sephora has recently discontinued the product.   Is there anything that's replacing it that will also have an SPF? Most of the other Sephora-brand moisturizers don't have sun protection in them, and I burn easily, so it's a real problem for me.  
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Glamouratti,   The Flawless Moisturizing Lotion is no longer available however there are a couple of other Sephora Collection products that contain SPF. I believe... see post
I recently made a purchase and forgot to use my card how can i get my points?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi duhlaney,   Sure I can help add the points for you now. I'll send you a private message! see post
What is happening with all the items that cannot be shipped to Canada anymore?
I don't understand. Yesterday I was fine. Today a lot of items in my wish list cannot be shipped to Canada anymore. Why? I know that my local Sephora carries some of those items, so it cannot be that they cannot be shipped here...   For example, the fluid ink foundation from YSL is sold at my local Sephora but cannot be bought online anymore? And the new Too Faced blushes were available yesterday but not today? What are you doing Sephora?
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BEAUTY PRO makeuppammy / BEAUTY PRO BEAUTY PRO / replied
this is ridiculous…if I knew it was happening I would have purchased the items on my wish list prior to this change.  Why weren't we notified? see post
Crediting recent purchase please?
Ok so I spent $206 in store on Jun 23 but I didn't have a beauty insider card back then. I do now. Is it possible to credit that purchase to my account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi limnicoleanne,   I'll send you a private message to help you out with this! see post