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bareMinerals 20th Anniversary Collector's Edition Original Foundation Kit
ITEM 1688225 - IS this the actual original formula, or that dry overpriced nonsense that Bare minerals has replaced it with? I really loved the first Bare minerals I purchased, back in the day, but it has definitely changed. Thanks!!!
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Q. WAKE UP SEPHORA!!!!!!!
THANK YOU SEPHORA!!!!!! I'm so grateful for receiving and email with the extraordinary redemption's date and time a few days before the event that way everyone has an equal opportunity and you can't hide behind your "computer glitch" excuse! I called at 9am because i have yet to receive an email and the nice lady on the other end of the "VIB concierge" line ( fancy word right? makes you feel special for spending thousands of dollars yearly) informs me that they will be sending them out shortly however the UD vault was all gone....... i don't comprehend?!?!?!?!? Why are you going to send me an email that advertises something you do not have? Last time i checked consumers are protected by laws and regulations against false advertisement! I am so disappointed and upset with this company and now i can see why they have such bad ratings. I don't want any of your points that you are offering to sweep this under the rug whats the point of them anyways? Not like i can get anything other then a deluxe sample! I have pro discounts to a few companies but i chose to stay with Sephore because of the point system and for moments like this when i will be able to redeem extraordinary gifts. I can not believe the store that i once loved and obsessed over could do such a thing! Sephora has the best customer service in store and on the phone but after hearing how they pick and chose how they reward has left me furious! It is unethical and unprofessional! I requested to speak to a manager and i hope my issue gets resolved because if it does not i will go as far as i have to, to get justice and to be heard!
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WAKE UP SEPHORA!!!!!!
THANK YOU SEPHORA!!!!!! I'm so grateful for receiving and email with the extraordinary redemption's date and time a few days before the event that way everyone has an equal opportunity and you can't hide behind your "computer glitch" excuse! I called at 9am because i have yet to receive an email and the nice lady on the other end of the "VIB concierge" line ( fancy word right? makes you feel special for spending thousands of dollars yearly) informs me that they will be sending them out shortly however the UD vault was all gone....... i don't comprehend?!?!?!?!? Why are you going to send me an email that advertises something you do not have? Last time i checked consumers are protected by laws and regulations against false advertisement! I am so disappointed and upset with this company and now i can see why they have such bad ratings. I don't want any of your points that you are offering to sweep this under the rug whats the point of them anyways? Not like i can get anything other then a deluxe sample! I have pro discounts to a few companies but i chose to stay with Sephore because of the point system and for moments like this when i will be able to redeem extraordinary gifts. I can not believe the store that i once loved and obsessed over could do such a thing! Sephora has the best customer service in store and on the phone but after hearing how they pick and chose how they reward has left me furious! It is unethical and unprofessional! I requested to speak to a manager and i hope my issue gets resolved because if it does not i will go as far as i have to, to get justice and to be heard!
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color help
if i wear matte ivory in clinique double powder...what color would i need in makeup forever pro finish?
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Return/Exchange without receipt?
My mom gifted me a Foreo Luna (Ultra-Sensitive) - I didn't realize until after I'd begun to use it that it wasn't the right one (Sensitive/Normal) that I'd wanted.  I don't have a the receipt and would prefer not to let my mom know I'm returning it.  My local stores only have the mini, how can I exchange it for the correct one?  Could/Should I just exchange in store for the mini?
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HALL OF FAMER Mariahk83 / HALL OF FAMER HALL OF FAMER / replied
.........crickets.......... see post
Mods why are you deleting posts?
why was the thread regarding the points deleted ?? That seems very sketchy.
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HALL OF FAMER itscarin / HALL OF FAMER HALL OF FAMER / replied
You're admitting that Sephora is intentionally trying to keep people in the dark? see post
Order has not shipped yet, and it has been 5 days
I placed an order on April 30th, and it still has not shipped yet. I expected my order to be here today (May 5th), but it hasn't even been sent out yet. I chose the free, 3 day ground method, and this is the first time that I have ordered from Sephora online. What is going on?
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NOT RECEIVING PROMO E-MAILS
I have never received VIB emails. The only ones I get are when I have  made purchases and if I want to be notified if a product in in stock. I didn't know that you could save your points. I thought 500 was the limit on rewards. 
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IT GIRL quspork / IT GIRL IT GIRL / replied
I have this same issue. I have been a VIB for years and despite checking and re-checking my account settings, I have never received any emails from Sephora, aside from o... see post
How can I go about getting my points to reflect Canadian prices?
I would like to have all my past purchases to reflect Canadian prices for points please.   Also I returned a 100 point perk and still have yet to see those points added back to my points bank
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How do I link my online account to my VIB card?
I have signed up for an online account on Sephora but can't find where I can link my VIB card to my online account. Please help.
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Points and Credit Toward Spending Not Showing from In Store Purchase Last week
I made a purchase in store about a week ago and I have not received the credit toward yearly spending or the points from my purchase. Can I please have help correcting this issue?  Thanks so much!!
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ellelily! It sounds like you may have two accounts with us. I am sending you a private message to help!    Cheers!  Kevin  see post
Beuty Rewards card help!!
I have a Beauty Reward card, and have made purchases, but it does not say i have any points online, while they said i did in the store? i have never logged on before, and decided to today. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Mollieannfuchs,   It sounds like your Beauty Insider card is not linked to your online account. I can think the two together for you! I am sending you a private ... see post
Didn't receive points on purchase
I made a purchase yesterday and although I handed the salesperson my VIB card it seems as though she forgot to run it through and I did not receive my points. Is there anyway for me to redeem those points? I still have the receipt and everything.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @LIsaengo,   I'm sorry that happened! I'll be happy to update your points now. I am sending you a private message to obtain more information.   Always, Dane... see post
Help with Hearts....???
Okay- this is going to sound really, really stupid- and some people might really think that I'm dumb for not knowing this... But, you know those little hearts next to someone's username when you click their username and it takes you to their own profile page?? Well, how do you "heart" that person? Like, if you liked that person(Not crush like- let's be real here) or liked something about them(kindness, happiness) how do you heart that person? I have 11 hearts right now- and hopefully that means someone likes me-- right?? Or not? Can someone please explain how to heart someone and everything? Thanks, it'd be greatly appreciated! <3
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BEAUTY WHIZ Jesuslover14 / BEAUTY WHIZ BEAUTY WHIZ / replied
Aw thanks for being so sweet about it!:) really appreciate it! And thanks for telling me how to heart people;) see post
Do you offer store pick up for online order?
Do you offer store pick up for online order?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Michele33,   Unfortunately, we are unable to ship orders placed on our website directly to our Sephora stores. I'm sorry about that!   Always, Danee see post
Missing Item
Hi, I've just realised I have item missing from my online order number, the fresh firming overnight mask, I'm devastated 😓😓😓
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @meleva,   I'm sorry to hear an item was missing from your order! I am sending you a private message to assist you further.   Always, Danee see post
Linking accounts
Hi, I just created a beauty insider card online but I can't seem to link my actual beauty insider card with it! PLEASE HELP?!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi evarizk10,   I can link your accounts for you! I'll send you a private message requesting more details so I can assist you with this. see post
new bottle almost half empty...
I finally went to a Sephora store to get all the stuff in my loves list. When I went home and opened my new bottle of the Josie Maran powder exfoliator, I realized it was almost half empty! Is it supposed to be like this??
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jaaaane,   I'm sorry that the powder exfoliator was mostly empty! Because you bought this item from a store, you will have to contact the store directly for assis... see post
I need to link my VIB card to my online account
How do I do this so I can order products online and still add on to the points I already have on my VIB card?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Angelikaa,   I can link your card to your online account! I'll send you a private message requesting more details. see post
Trouble getting the right price on the ESTÉE LAUDER Perfect Match Double Wear Makeup Kit
Hi, so I'm trying to add this item to my cart. http://www.sephora.com/perfect-match-double-wear-m akeup-kit-P393980?skuId=1642925 It says that "  Each item will display separately when added to your basket for a total price of $47 ."   The problem is that it does add it to my cart, but for a total of $55, not $47. See screenshot. I'm in canada. Can I get the promo price? Thanks!
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BEAUTY MASTER blackunicorn / BEAUTY MASTER BEAUTY MASTER / replied
No they did not :( see post
how do I link my VIB points to my online account? PLEASE HELP!
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi belzai,   I can link your accounts together for you! I'll send you a private message requesting more details. see post
Samples in my basket?
On my account I selected 3 samples and added them in my basket. Do I get them when I shop in store or online only, and if in store do I have to ask the workers or do they just give them to me?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Fyruz,   Free samples you select online must be included in a merchandise order if you want them to be sent to you in the mail.   You are welcome to ask for s... see post
Q. Prom ?
So my Prom is coming up in about a couple weeks and i have never worn makeup before so this will be my first time. But i hear sephora is a good place to get it done.  && I was wondering how much it will cost to have my make up done ? How long it will take ? Do i have to make an appointment  ? Anyone's first experience ? I had an idea in mind (the picture below ? ) Will they do this for me if i show them.the picture ? Thankss 😄!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Jahzyy721,   I love that dramatic eye!    In regards to makeup services available at Sephora, 45-minute makeovers start with a minimum $50 purchase, and 90-mi... see post
Did not receive points for my purchase
I'm having a similar issue, I made in a purchase in the Sephora in JCP about a week ago and I still haven't received points even though my card was scanned. Is there any way to get my points on my account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JackieMaria1029,   I'll send you a message to help you out with this as well! see post
mini makeover
To redeem my complimentary mini makeover, do I need an appointment?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi yazzie31,   15-minute mini makeovers are always complimentary and require no appointment. If you received a voucher for another makeover service (like the complim... see post
Points Missing
Hello, I made an in-store purchase about a week ago but the points have not shown up in my account history. I have the original store receipt. Could you please add them?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi pushat,   Sure, I can add the points for you! I will send you a private message requesting more information so I can help you out with this. see post
cant link my card point. PLEASE HELPPP
Im having the same issue, i registered online but cant seem to link my points  please helpppp
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kixd, I am sending you a private message with more details.    Cheers!  Kevin  see post
Double accounts
Hi, I'm having the same issue as MrsMCook... I just registered my account online, but I have no idea how to link my VIB rouge card to my online account... help please!
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there, I am sending you a private message to help.    Cheers!  Kevin  see post
Two accounts
I have a VIB card and a seprate online account -- is there a way to combine them?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MrsMcook,   Sure, I'll send you a message to link your accounts. see post
Beauty Insider Points
Hi, I bought a few items in-store about a month ago, but have yet to receive those points. I gave the cashier my email at the time of purchase. Is there any way I can get those missing points added to my account?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Viv412,   I can add them to your account! I'll send you a message to help. see post