I've had both an in-store and online account for a while, but whenever I buy anything in-store none of my points show up on the site? I'm pretty sure I've added my insider card to the online account, and I've also just gotten a VIB card, will I need to sync that one with the online account as well or will it be automatic? Than you for your time.
I placed an order on Sunday. I received the shipping confirmation yesterday showing it was begun shipped to the correct address. When I looked at the tracking through UPS today , it showed that my order had already been delivered to another state. My order number is 3060652401. How do I correct this and get my merchandise?
I already sent an e-mail to customer service earlier but I thought I would ask this here too. On Sunday I placed an order that was processed and shipped late Monday. When I tracked the order through UPS it said 5 business days with a delivery date of next Monday. I've tracked it several times today thinking that it was a mistake and will get rescheduled for "early delivery" but so far nothing has changed. Not only am I supposed to get free 3 day shipping as Rouge but my order was also over $50. Why didn't I get the 3 day shipping?
I had purchased a few things in store on the 12th, and every item except for the occ Black Dahlia lip tar showed up on my online account in my purchases. I was just curious as to why that would happen, because its on my printed receipt, just didn't show up on my online account, and I'm wondering if I'm also missing points for that item.
I just signed up for a Sephora online account and it shows that I have 0 points. I have a VIB Beauty Insider card with points, but seems there's no way for me to merge my card with my online account. Is there a way to do this?
Hello, I still haven't received my order. I contacted Sephora a few times, and I was told via private message that if I hadn't received my order by the end of 8/18 that I could either have the items reshipped or a refund. I did want the double points and VIBPARTY promo bag, but at this point I would just like to be refunded. Thank you.
Hi, I placed a order in this afternoon and it should be sent to my friend's home and bring it to me. However, I checked the order online now and the status is "unsuccessful authorization". Does it mean the order has been declined? Looking forward for a quick response so that I can call my friend to any Sephora store and buy products since I need them urgently. Thanks. Mia
Hi there, I hit VIB on August 8th. I received a 10% off coupon that says "expires 30 days from V.I.B. qualification date". I have no money to use it now, but I was planning on using it for my birthday, which is September 25th. Is there anyway the coupon can be extended, so I can use it then? Or forfeit my coupon now and receive a new one around my birthday? I didn't know that the coupon expired a month after you hit VIB, or else I would have waited.
I requested to receive gift satchels with two of my recent orders, but did not receive any gift satchel in either of the two orders. I placed a third order today and chose to receive gift satchel. Can someone help me out with this? Can the three satchels be mailed together with my third order? Thank you.
I recently had my Beauty Insider card linked with my online account. All of my in-store purchases showed up online but the points didn't transfer to my online points balance. How do I get my in-store points to link to my online account as well? Thank you, Rachelle Ancona
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there is no purchase in my order history on sephora.com i got no confirmation email but my bank account was charged TWICE sephora.com never told me my order was confirmed it just said try a different card, HELP WHAT DO I DO???
I have never seen anyone respond to inquiries regarding help with modifying an online order, other than to say "we are sorry you cannot modify an order once it has been placed..." Sephora, if this is going to be your canned response, why does your website say the following: The only time that you can cancel or modify your order is during "Placed" status. Once your order enters the shipping process by being "sent to the warehouse", no further changes can be made. You must call a Customer Service Representative to make any changes to your order when it is in "Placed" status. Click here for Customer Service contact information. I placed an order and called IMMEDIATELY because I forgot something, and the phone associate didn't even look up my order or obtain my account information to see what the status was, just said no modifications could be made once the order was placed. Time from 'submit' to talking to customer service was less than 3 minutes. You shouldn't give your customers hope, if there is none. You could really turn a lot of negative experiences into non-events if your website simply said what the mods on here and the customer service reps ALWAYS say - which is once your order is placed, no changes can be made. I'd rather see a pop-up window come up where I have to acknowledge that my order cannot be changed once placed - rather than think I have a chance to fix a mistake and be frustrated with the customer service rep for not even checking to see if my order falls into the category your website states would allow for a modification.
Hi, I'm from the UK but go to Sephora when I get to the US. I got a beauty insider card last time I was there but cannot remember the email address I used. Is there anyway to link my card to this account? Thanks!
Hi! A few days ago my girlfriend bought me a palette as a surprise gift, but to avoid it showing up on my purchase history until she gave it to me today, she created another account when she bought it. Is it possible for those points to be transferred to this account?
Is there any way to update our product reviews? I usually wait to review a product to make sure it's thorough, but sometimes a product's efficacy changes or something new comes up with continued use of the product or another factor effects the product. It doesn't look like there's a way to do it (and you can't add more than one review to an item), but maybe we can have the feature added? I'm thinking specifically of a self tanner I bought that was ok, but then after spending a lot of time in the gym lately, I've noticed the smell becomes overwhelming and atrocious--really really horrible, like rancid fried chicken or something. People should be warned! lol Thanks!