I have placed Order and it has the incorrect shipping address. I have emailed customer service on this - 30 mins after I realized it was incorrect - with the correct address... What other action should I take?
Hello! I made a purchase a few hours ago and while I was checking my card statement it showed that I was charged twice. I do recall that the first time I submitted the purchase it said there was an error so the purchase didn't go through. Therefore I fixed the error and continued with my purchase, I checked my emails and I got a receipt for one purchase but my statement says otherwise. PLEASE HELP!
My skin type is combination. I'm using Camu Camu Power Cx30 Vitamin C Brightening Moistirizer Peter Thomas Roth for almost 1 week. I love this moisturizer. My skin feels smooth but no greasy after applying this cream. The problem is it makes my face sometimes redden and easily break out ( tiny white head acnes). Do I should stop to use it? Thanks!
I recently made an online order (Order Number: ) and waited 2 weeks later I've just received wrong item. I ordered Yves Saint Laurent Rouge PuR Couturevernis... (1480771) not sephora Lipgloss. (Its name is Ultra brilliance. Ultra shine. color is 20 perfect nude-shiny. )This is my first purchase and now i'm really anxious. I've also submitted this issue through Customer Service. Please let me know if you can resolve this as soon as possible
So I've had a beauty insider card for a couple years now and I make all my purchases at the store. I now have an account online but would like to add my card & points to my online account, it seems I may have link them but do not know how Thanks, Laura!
Hello! I recently made an online order (Order Number: 3404479580) and I am missing one of the items (CLINIQUE Acne Solutions Clinical Clearing Gel). I made many purchases via Sephora and it's always worked out well... so I'm a bit disappointed to find this item missing. I've also submitted this issue through Customer Service. Please let me know if you can resolve this as soon as possible - it would be great to get the item I already paid for. Thanks! Emily
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I made an order from sephora.com. At some point, my order has cancelled. Sephora sent an email to spend more money to keep my status. So I did!! I found a very popular lipstick which I used to pay very high price on eBay because it is always out of stock. So I bought many , I think that's why the order has cancelled. So I talked to CS and one guy told me I am fine to make order from online. However my order has cancelled again. And the other agent said I can't make order through online anymore because I violated their policy but she doesn't know which policy I violated. Don't tell me "call Sephora CS". They are very unhelpful and didn't want to help me. She seems very annoyed about my issue and it was very unpleasent experience. I am asian, and may not good at English, but I live in USA and I am a good buyer. I don't have time to go to shop. Please tell me how to fix this issue. And don't tell me call Sephora. The agent told me I will have the same answer anyway. Is it true?
I recently made a transaction in store on friday 3/27 and my points are not reflecting what I bought in store at all, and the girl scanned my VIB card. Is there any way I can get some help on this please? I would really like for my card to reflect my points, also on my purchases it's not even reflecting the transaction either.
Hi there, I have had a Beauty Insider Card for over two years now, but up at the top it says I have zero points - I have usually given the cashier my card, but seems like no points are there. Also, how do I add a in-store purchase receipt for points? The cashier mentioned I could do so online. Can someone point me in the right direction?
I have been a beauty insider for a couple of years now, but just recently started using the website.i'm not 100% sure, but I'm pretty sure that I had to start a new account. Is there anyway that I can merge my old beauty insider card to my account that I have online?
I purchased an Anastasia Beverly Hills Contour Kit and a Tarte Slenderizer Contour Brush today in a Sephora store, but my card was not scanned and I did not receive points for the purchase as a result. Is there a way to have them added to my account? It was about $72 worth of points and I'm going to be sad if I lost out on them. I have the receipt as proof of purchase if needed. Thank you.
Hi there, I was wondering why I can't find the Algenist multi-perfecting pore corrector gel moisturizer in the German Sephora online store. I bought it in NYC a in December and it was amazing, but it's empty now and I would really love to buy another one. Are there any ingredients inside, which are not allowed in Germany?
I got an email welcoming me to VIB status ( yay) and it mentioned a welcome kit I could get online OR instore- however I do not see anything online- even with clicking on that part of the e-mail- I am taken to the site only. I am limited from going often to the store alas, and do most shopping now online. Can you tell me where that welcome kit is? Thanks! I just started wearing makeup at age 61 and I love Sephora! Expect to head to ROuge too lol since I hit VIB in two weeks!
Like reading Sephora Customer Service Nightmare stories? Here we go... About a month ago I ordered roughly $100 of products through Sephora.com. I selected the Algenist promo (I'm VIB Rouge). When my order arrived after seven days (not two), the sample was simply not in the package. I called Sephora and Customer Service was initially pretty nice about it. They said they would send me the Algenist promo separately, no problem. I checked and the order appeared in my order history. After a week -- and still no Algenist promo replacement -- I checked online. The FREE replacement order status oddly read: "unsuccessful transaction". Once again I called Sephora and was told by Customer Service that they had run out of the Algenist promo. Yet a second time, I was without the sample. After much discussion with the Customer Service rep, she processed an alternative replacement for the RougeAmore/Amore Pacific skin care kit. She put me on hold for a l-o-n-g time and finally verified that the replacement order had been approved by a manager due to the ongoing customer service problems and that I would be receiving the kit in two days. Another week passed. No RougeAmore/Amore Pacific skin care kit. No related order even in my order history. A third time now, I called Sephora's Customer Service team. The (completely unapologetic) Customer Service rep sighed and told me the previous rep had noted my account but never verified the replacement approval with a manager and never even processed the replacement order. She refused to let me speak to a manager. She refused to give me her Customer Service rep ID. She expressed zero regret for what was a THIRD broken promise to a multi-year VIB Rouge customer (I have one of the original RED Sephora cards, in addition to my Rouge card). WHY? I asked this rep. What gives? The RougeAmore/Amore Pacific code is still working. How difficult can resolving a customer service issue be for Sephora's Customer Service team? FINALLY, the Customer Service rep agreed to have a manager call me back before 5 PM Pacific time that day. I waited, but a manager never called. Finally at 6:30 PM Pacific time (after I had headed out for the evening), the manager called. Somehow the call went straight to voice mail. The manager left a message. He suggested I call back to the 800 hotline again if I "have a problem that still needs to be resolved." Clearly the manager has been given zero details about the Customer Service issues. So I have to go through this whole process again????? I'm flabbergasted. All I can say is: aaaarrrrrrrrrggggghhhhh! Any advice from VIB or Rouge members? Oh -- by the way -- after multiple calls to Customer Service over the past year, I still don't receive Rouge email promos, snail mail promos, or event invites. The only way I learn about Rouge events in through this Forum and other external message boards.
Hi, So I recently bought a highlighter pen mistaking it for a concealer and I would like to return it for a nice heavy duty concealer. I've only used it a couple of times (bought it a few days ago) except I'm traveling right now and my receipt is at home. Is it alright if I could have someone take a photo of the receipt and I can show it at a Sephora counter to return/exchange it? If it's not possible to return it (since I don't think I have the card) could I exchange it for a different color? Thanks!