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BeautyTalk Support
Okay- this is going to sound really, really stupid- and some people might really think that I'm dumb for not knowing this... But, you know those little hearts next to someone's username when you click their username and it takes you to their own profile page?? Well, how do you "heart" that person? Like, if you liked that person(Not crush like- let's be real here) or liked something about them(kindness, happiness) how do you heart that person? I have 11 hearts right now- and hopefully that means someone likes me-- right?? Or not? Can someone please explain how to heart someone and everything? Thanks, it'd be greatly appreciated! <3
Customer Support
I have a Beauty Reward card, and have made purchases, but it does not say i have any points online, while they said i did in the store? i have never logged on before, and decided to today. 
Customer Support
I made a purchase yesterday and although I handed the salesperson my VIB card it seems as though she forgot to run it through and I did not receive my points. Is there anyway for me to redeem those points? I still have the receipt and everything.
Customer Support
Do you offer store pick up for online order?
Customer Support
I made a purchase in store about a week ago and I have not received the credit toward yearly spending or the points from my purchase. Can I please have help correcting this issue?  Thanks so much!!
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Customer Support
Hi, so I'm trying to add this item to my cart. http://www.sephora.com/perfect-match-double-wear-m akeup-kit-P393980?skuId=1642925 It says that "  Each item will display separately when added to your basket for a total price of $47 ."   The problem is that it does add it to my cart, but for a total of $55, not $47. See screenshot. I'm in canada. Can I get the promo price? Thanks!
Customer Support
Hi, I just created a beauty insider card online but I can't seem to link my actual beauty insider card with it! PLEASE HELP?!
Customer Support
How do I do this so I can order products online and still add on to the points I already have on my VIB card?
Customer Support
Hi, I've just realised I have item missing from my online order number, the fresh firming overnight mask, I'm devastated 😓😓😓
Customer Support
I finally went to a Sephora store to get all the stuff in my loves list. When I went home and opened my new bottle of the Josie Maran powder exfoliator, I realized it was almost half empty! Is it supposed to be like this??
BeautyTalk Support
I'm wondering when the 2015 Sephora Sun Safety Kit will be released??
Customer Support
I'm having a similar issue, I made in a purchase in the Sephora in JCP about a week ago and I still haven't received points even though my card was scanned. Is there any way to get my points on my account?
Customer Support
Hi. I have one beauty insider card and an online account. Can I combine my online account with my card?
Customer Support
On my account I selected 3 samples and added them in my basket. Do I get them when I shop in store or online only, and if in store do I have to ask the workers or do they just give them to me?
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BT Support Q&A
So my Prom is coming up in about a couple weeks and i have never worn makeup before so this will be my first time. But i hear sephora is a good place to get it done.  && I was wondering how much it will cost to have my make up done ? How long it will take ? Do i have to make an appointment  ? Anyone's first experience ? I had an idea in mind (the picture below ? ) Will they do this for me if i show them.the picture ? Thankss 😄!
Customer Support
I made an order with a $364  subtotal but my qualifying spend is 299, can this be fixed or is it supposed to be this way? I read somewhere that this could be because I am paying in Canadian dollars? Thank you!
Customer Support
To redeem my complimentary mini makeover, do I need an appointment?
Customer Support
Im having the same issue, i registered online but cant seem to link my points  please helpppp
Customer Support
I have a VIB card and a seprate online account -- is there a way to combine them?
Customer Support
Hello, I made an in-store purchase about a week ago but the points have not shown up in my account history. I have the original store receipt. Could you please add them?
Customer Support
I bought a concealer during the 15% VIB sale, and it ended up being the wrong color. Can I evenly exchange the concealer for another color, or will I have to pay a price difference?  
Customer Support
Hello My debit car was charged twice, but it shows i only made 1 order. How can I get the other charge canceled?   Thanks
Customer Support
Hi, I'm having the same issue as MrsMCook... I just registered my account online, but I have no idea how to link my VIB rouge card to my online account... help please!
Customer Support
Hi, I bought a few items in-store about a month ago, but have yet to receive those points. I gave the cashier my email at the time of purchase. Is there any way I can get those missing points added to my account?
Customer Support
so my boyfriend... bless his heart bought me some items for my birthday, including flash shipping... however being it was a surprise, he created his own account... is there a way to combine both accounts to mine so I can continue gaining points on this one, and use the flash shipping?
Customer Support
I'm fairly new to Sephora, I've only been buying product for 9 months and I've made several transactions over the last couple months (all within 90 days) and I'm just not happy with the product. The items weren't cheap and I bought most of them based on the employee's recommendation. It will be rather embarrassing to return 6 products at once but I really don't want to get stuck with product that I won't use. I would like to return these items on my trip to Sephora this weekend. They all show up on my purchase history but the items were purchased in 3 transactions so I'm not sure how that works. I've made one other return before and had a receipt so there wasn't a problem. I just don't want to be embarrassed when I go if they reject the return.
Customer Support
Hi! Sometime over the years, I've managed to create 2 different beauty insider accounts. One is online, one is a physical card. Is there any possible way to merge them? 
Customer Support
Hello,   I reviewed a couple products earlier this week and they still haven't posted, even after 72-hours. Would you be able to tell me if the posts are still pending? One was for the Boscia Exfoliating Peel Gel and the other was for Formula X nail polish.  Any help or guidance would be greatly appreciated.   Thank you!