Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.
My beauty insider status changed from VIB to Rouge during the last week of November. I received a VIB reward card via email, which I am fine with, as I did not meet the Nov 14th cut-off for rouge reward. My problem is that the system is not allowing me to use the VIB reward promo because my status is rouge now. I get the following error: Must be VIB and purchase a minimum of $50 of merchandise to qualify. One-time use only. Only available for Canadian clients. Can someone please help? Thank you!
Hello, I submitted a photo today for the beauty sweepstakes and it uploaded the same photo twice. I don't want to be excluded for uploading 2 of the same photos, especially in the same day. My username is Caroline24. Thanks, Caroline
Hi PLAY! by SEPHORA subscribers,
Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!
Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.
Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.
Q: How does PLAY! by Sephora decide which products to send to subscribers each month?
A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.
Q: What if I don’t like the products I received in my box?
A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home.
OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or email@example.com.
Q: What is the PLAY! PROFILE and how do I update my information?
A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.
Q: What if one of the products in my box is broken, damaged or missing?
A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at firstname.lastname@example.org. We’re here to help!
I am signed up for email but never receive anything. I got a card in the mail saying I would receive a reward card offer for $15 off $50 and haven't received anything. I would like to place an order and use it.
Help? I am Rouge, logged in, have not yet used my Reward code, and have exactly $50 in my cart but it gives me this error (code blurred below for security). Oh and I am ordering via Canadian checkout from Canada w/ Canada-based account, so that's not the issue either. Error text and email fine print both said orders must be minimum "C$50 or more" (not "for orders over C$50") so this should work. I tried adding a $1 item and then it worked. Promo was removed when I took the $1 item out of my cart. And I do not need the $1 item. Would prefer not to clutter my life up with extra stuff like that. Any assistance? Thanks!
I have ordered a perfume on Nov 26 and It was on the way but stopped shipping. I realized that I didn't write one more specific address. I want to know what should I do about this situation Thanks for your helping
Hi, I never received the Sephora $15 off $50 dollar or more purchase loyalty code by mail or email. I am a beauty insider. I have emailed Sephora customer service, but received no response. Please, let me know. Thank you all!
I've been a member for years now, but I didn't get the Beauty Insider's $15 off $50 code this year or the last. Not sure why, because I still do receive emails from sephora once in a while. Really would love to get that code this year!
hi, so right now I have vib status until 12/2017 but I'm pretty close to reaching vib rouge status. my question is, once I reach vib rouge will it update so that I have it until 12/2018 or will it remain the same length as my current status?