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Customer Support
hello, recently I purchased a YSL LUCK ROSE SET with my beauty card number (since forget bringing the card) in store. But the points are still not shown on my account yet. I can provide your further information about it, thanks.
Customer Support
Hi, I just received my package and one of the items I purchased, L'Occitane's Almond Oil shower oil completely leaked out. I don't know what happened, this is not the first time I've ordered this product and every time it arrived in perfect condition. Now, my 250ml bottle has maybe 10 ml left in it, the entire box is covered in shower oil. As if that's not enough, the samples I was supposed to get, along with Caudali's deluxe samples did not arrive. I'm a loyal customer and this is the first time I'm having problems with the items I've received, so I'd appreciate if you could help me.  If needed, I can provide the photos of the box.  
Customer Support
I am a Rouge which means I already spend thousands of dollars with Sephora. Recently I am trying to purchase a 5 oz PRT cucumber mask and the item I received was damaged. So I returned the item via mail and try to reorder. Here come to the question: Sephora cancelled my order twice.  Fist time I thought maybe they just made an error and I simply reorder the mask and it got cancelled again. The email said they can not confirm my payment information so for my own security they cancelled my order. I triple checked my information and make sure all the information is correct. Then I call the Sephora CS and get the answer: the reason you can not place any order online is because you violated multiple counts of Sephora insider Terms of use. When I ask what are those terms are, they could not tell any one of them. They just give the address of the Beauty insider page and tell me read the Terms myself and go the local store to make a purchase there.  Now I want to ask Sephora: is this the way you tread your royal customers? Cancel their order without a reason? If so, I wonder who wants to shop with you anymore. 
BeautyTalk Support
Hello I made a purchase today in the store, but forgot to give my beauty insider information. I would like to have the stuff I bought today on my history! How can I add? Thanks!
Customer Support
I don't know where to even start but basically sunnyerin has an issue with this charcoal mud mask because the color of it makes her feel... racist? Is there a way to remove that review? It's ridiculous. http://www.sephora.com/irish-moor-mud-purifying-bl ack-mask-P392608?keyword=PETER%20THOMAS%20ROTH%20I ...
Customer Support
Hi, I have a Sephora account online but do not have a card for it and would like to merge this account with another which does have a card, is there a way of doing this?
Customer Support
I signed up for Beauty Insider in store a long time ago, but just now made an account online. Is there a way to link the two?
Customer Support
I bought three products today and realized the cashier didn't use my beauty insider card and so I didn't get any points for it.   I still have my receipt so is there any way I can still get the points?
Customer Support
I was wondering if there's any way to link my lost VIB card to my online account? I signed up for my VIB card a very long time ago in stores (I had a VIB sticker on my original Sephora card....it was pretty old) and when I created my online account I never linked my VIB card to my online account. I had over 500 points on my VIB card and I'm really upset, I don't quite remember what e-mail address I used when I did my VIB card, is there anything I can do to get those points back?
BeautyTalk Support
Hi!   I bought the Smash Box Try It Kit a few months ago, and used it maybe twice maximum, before realizing it wasn't the right shade for me. I still have the receipt and everything, I was just wondering if it was still possible to return it? The only reason I haven't done so yet is because I don't have a Sephora anywhere near me.    Thanks!
Customer Support
Hi, I have ordered just now and you guys have sent me a confirmation email. However, it was showed on the order status as Unsuccessful authorization.. Did you charge me on the credit card? Will you still ship my products? Why is it an Unsuccessful authorization? this is my first time on sephora... just tell me whats going on please.. Thank you.
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Customer Support
Think your brows are on fleek? We want to see your skills! On 2/25-2/27 (by 8:59am PT), enter for a chance to win a $500 Sephora gift card in our first ever Snapchat sweepstakes!   To enter for a chance to win: 1) Download Snapchat here: http://seph.me/1rask2t and make sure you add us at SephoraSnaps. 2) Follow the instructions on our snaps between 2/25 at 9:00am PST-2/27 at 8:59am PST. Look for our snaps on 2/25 and 26 for instructions on how to create your snap entry. 3) Follow @Sephora on Instagram, and share a screenshot of your snap creation to Instagram using the hashtag #SephoraSnapsSweeps by 2/27 at 8:59 am.   Watch for our Snapchat story on 2/25-2/27 for updates and how to enter!   NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES OR TO RECEIVE A PRIZE.  Odds of winning depend on number of entries received. Void where prohibited. Open to U.S. residents (including Puerto Rico).  Must be 13 or older to enter, and eligible minors must obtain their parent’s or legal guardian’s consent to enter. One $500 Sephora gift card awarded by random drawing. Sponsored by Sephora USA, Inc.   See official rules below>    
Customer Support
Hi, I want to try out this new mascara but I'm not sure if I'm going to end up liking it. However, my local Sephora doesn't carry the brand of mascara that I am looking into so i'll have to buy it online. If I end up not liking the mascara do I have to send it back via mail or can I still take it back to my local Sephora store?
Customer Support
So about a week ago I bought a st tropez mitt and the sephora nail polish remover and I checked today in my history and the mitt is there but not the polish remover. . What should I do?   
Customer Support
i want to receive postal mail but for some reason it says im in canada and it won't let me change it to the U.S
Customer Support
I went to a Sephora store and got my Beauty Insider card, and when I got home I created an online account, but I don't think that they synced together. Is there any way I can fix this?
BeautyTalk Support
I have recently purchase something but was not able to it to my beauty insider account. How can I add it? I have my receipt 
Customer Support
Help! I have two packages that were returned to sender. Can you ship them again? I have flash shipping on my account.      
Customer Support
I sent my RSVP right when I received the email about the Bumble and Bumble event. Radio silence. No confirmation or denial. I sent another email today to check on my status and I get an automatic email that it was full. How do I even know if the original RSVP went through? Ugh so disappointed. 
Customer Support
I purchased a pretty big item today, and my points never showed up... The girl at the counter said I had about 400 points, but they were not on the receipt. I decided to save my points instead of redeeming in store. I also have Not received a card, or any emails to keep me up to date.
Customer Support
When I made my recent online order, I did it with major excitement over being able to add in this year's birthday treat. I've heard so many wonderful things. My order arrived in the mail today and the birthday item was listed on the packing list...but absolutely nowhere in the box. Help! I don't want to miss out on my annual gift because my order says it should have been there, but it's not.
Customer Support
if my online account and my beauty insider card aren't linked how can I link them together?
Customer Support
Will I need to return the purchases and re-purchase online?
Customer Support
Hi - please let me know how I can include my latest purchase to my BeautyInsider account for points. Thank you.
Customer Support
Hi there!   I recently received a gift it was the Ole Heriksen Pure Truth Oil, after using it for a couple of weeks it clearly started to break me out. Is there anyway I could return and exchange the item seeing that it was a gift?  
Customer Support
I can't link my accounts (VIB Rouge card to online account, that is). I've posted here before but no one has gone further than just asking for information. I also asked in store but the girl helping me didn't seem to know what I was talking about   Can someone please help me?   Thanks
Customer Support
I just set up my beauty insider account and don't know how to put points on from a previous purchase when I did not have a card. I have the receipt and would like to redeem into points.   Thanks so much! 
Customer Support
I don't have an ID but I want to return my product, how does that work? 
Customer Support
On feb. 10th, I purchased items at Sephora, in Complexe les Ailes, in Montreal, Canada. That same day, I had an email, about a promotion where they would give out the Roller Lash mascara sample by Benefit. You could get it from the store or in an online order. In store, when I requested the sample, the sales associate didn't know  about that promotion. When I showed her the email on my phone, she  asked a coworker to check in the backstore if they received the Roller Lash samples. They didn't. She didn't even bother to offer me a compensation. She told me I could call their manager Christian, with the number on my receipt, because he takes care of the sample promotions. Now I don't understand why would Sephora put out promotions, saying that they're valid online and in-stores, when stores can't and won't honor them. I really wanted to try that mascara!   These samples were probably never ordered since employees didn't know about them and that I asked about them the day the email was sent to me, making it impossible for them to run out of stock.   I was dissappointed with the way that the sales associate couldn't care less about  customer appreciation. As a VIB Rouge, it didn't seem to me that my business was wanted.