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Customer Support
Will Sephora price match Overstock.com? I just received my order, and saw that one of the items I ordered is half off on overstock.com I was planning to return my item since it's up-opened and buy from overstock, but if Sephora would price match, that would save me a trip. 
Customer Support
Will Sephora in a 15 min walk in session do only my eye makeup, including false eyelashes application and eyeshadow?
Customer Support
I accidentally made 2 Sephora accounts, so now I have two: 1 registered as a normal beauty insider and another as VIB. Is there any way to merge both of them to keep all of my points? Thank you so much
Customer Support
What's the deal with your new website? Many links are broken or take me to blank pages. The menus drop down for a micro second.  I have to try several times before I can grab a link (that is then broken or a blank page).  Even my Beauty Talk links are broken!  However, Beauty Talk is the only thing that seems to work moderately well if I can get past the screen not scrolling or scrolling significantly past the next item.   I hope this is just a test run or an anomaly that will be fixed shortly (like within the next few hours).  I don't normally complain, but I don't like change and I don't like change that doesn't work.
Customer Support
Placed an order with flash 2 day shipling. Only thing about my package being delayed 1-2 days is because its considered "hazmat". A day after paying i check my status and it says it will be delayed extra 4-5 days be ause of high order volume.  Contacted customer support and the girl was really disrespectful and said my order might take up to WEEK AND A HALF!!! From 2-4 days to WEEK AND A HALF. She said theres nothing I can do about you, and when I asked to be transferred to supervisor she giggled and said "alright if youre willing to wait" then proceeded to hang up. Sephora used to care about customer satisfaction but sadly not anymore. Also I never receive the samples I order. 
Customer Support
I placed an order on April 24th, and it says it's still processing.....?
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Customer Support
I'm aware that there are orders in progress, but when will my order ship? I waited 6 days so far and it hasn't shipped yet. Please reply when you can! Thank you  Spoiler (Highlight to read)      
Customer Support
I made a purchase at a Sephora store and gave them my email address. A week later I noticed I still hadn't received my points. As I am getting ready to return one of the items I purchased, I noticed the problem: the top of the receipt has someone else's name and the bottom has a BI number that isn't mine. They must have typed the email wrong and didn't confirm the name on the account when I made my purchase. Now I'm wondering, how will this affect my return, and how can I get the points for the items I'm not returning? Is there a way to prove that these purchases should be on my account?
Customer Support
I just went to sephora today, and the cashier asked me for my email , so I could add the points to my account, but my purchase isn't showing up in my history and no points have been added. How can I add them to my account? I would really appreciate your help, thank you.
Customer Support
My order has been pending for days now. I was told twice already that it might take 2-4 business days to ship out and that I would be receiving shipment information very soon. Still nothing!! Can you please tell me where my order is and if/when I will even get it?? PLEASE??
Customer Support
I placed an order on 4/25/17 with VIB Rouge Flash 2 day shipping.  Your site said flash would not be impacted by delays. That order just now shipped today (4/28), which is 3 days after I placed the order. Where is my order, and how can you fix this issue, since I will now not have the product I need for an event this weekend? Very unhappy. Thank you for your assistance.
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Customer Support
In looking at my account it shows up as a 100pt reward redemption. I did not redeem points for any rewards. I have actually been trying to increase my points for one of the larger rewards. Please review my account and correct this. Thank you.
Customer Support
I ordered a hefty bit of stuff from the site on 4/21. It is now 4/28 and I haven't even received an email that my package has shipped. I have never had an issue with the website. I've ordered from ViB sales prior and got my shipping information in a couple days, or even same day from ordering. Not sure what is going on, or if I should just expect my packages with no shipping information? I just keep getting told there is a 2-4 day delay with no further information.
Customer Support
  I was so excited for the VIB sale and ordered my items in two separate shipments, but in both  I got sent totally wrong products, and all my samples were wrong! -- men's cologne (multiple of the same type!!) even though I'm a woman and didn't order them!       Worst of all!! PRICE DIFFERENCE!   I  ordered the full-size "Benefit They're Real" mascara worth $24 but was sent a $5 Sephora "The Perfectionist: Airbrush Sponge"    And as nice as men's cologne is... who needs three mini samples rather than the three that I hand picked, really excited to test the products     Has anyone else had a similar experience with this sale? Maybe the demand was just too heavy? Really disappointed as this was my first large haul, and my first time being VIB for a sale
Customer Support
Hi   My aunt got me some make up palettes for my birthday but the colors are a bit extreme/bright so I would like to exchange it for some more neutral colors. They are unopened and I have the gift receipt but I was wondering if she would know if I returned her gift? I don't want to hurt her feelings.  
Customer Support
I placed an order on Monday around 9:45am. I received an email Tuesday around 11:30 am that the order had shipped. The expected delivery isn't until Friday. How is this 2 day shipping?? This isn't the first time either!
Customer Support
ok so ,I just checked my tracking on my recent order and it says It was delivered. But I never got it? I'm not really sure if my mailman misdelivered it or what? is there insurance on the packages you guys send out? any help is much appreciated.
Customer Support
Hello!   I placed my order on the 22nd. I realized a delay was likely due to the sale, but it's been a week with no ship/track notification. I need to be moved out of my current place by the end of next week. If I had known I'd run the risk of not getting my order before I had to leave, I'm not sure I would've placed it.
Customer Support
I received my order from the VIB sale and a few items are missing that say they were shipped with the rest of the order. I'm missing my Koh Gen Do foundation, Jack Black lip balm, and Urban Decay lipstick.
Customer Support
Hello. I placed an order on the 23rd, and it still has not arrived. In fact, when I look at the order on my profile it doesn't even give me a date on when it is going to ship or a tracking number. It is also showing that 3 products that I ordered are currently out of stock when I know for a fact they were in stock when I ordered them. I also see on my credit card that the transaction is still pending and I'm not sure why that is. This whole situation is quite frustrating, and any help regarding this matter is much appreciated. 
Customer Support
Hi, When I received my recent Sephora online order I discovered there were two Nest perfume sets included when I only ordered and paid for one (and the receipt only shows one). What is the protocol for handling duplicate items? Would you like it shipped back or should I return it to my nearest store?
Customer Support
Hi ive made an order on the 25th with flash subscription and it's yet to be shipped even though the site stated that flash would not be affected. I would like to know when exactly my order will be shipped! I need it urgently on Monday and I'm very disappointed by the service
Customer Support
I recently became a VIB member and recieved a 10% off coupon and free shipping coupon. I want to use the 10% off but it keeps saying I need to be a VIB member to redeem it, which i am!
Customer Support
Hi just recently receive my order from the Viv sale and I purchase a CC cream and unfortunately the shade is too dark for me will I be able to go to store and ask for an exchange for a different shade? Thanks so much! - Marie
Customer Support
I ordered some items during the Spring VIB 15% off sale on April 21 and I still haven't received a tracking number or a ship date. It's coming up on almost a week since the time of order and theres still no update. It's all very frustrating and I honestly regret ordering online. This wait is ridiculous especially when this is my first time using the website to shop. Now I know to just go in store versus order online. Has anyone received their products yet? Has anyone received a tracking number yet? Or did the package just magically arrive at your house?
Customer Support
I recently purchased the Benefit kit Sunday my prince will come which includes a Galfornia blush. My blush doesn't have the gold overlay on it reason I bought to begin with. My question is did I get a bad blush or it got missed somewhere? Your assistance is appreciated.
Customer Support
Hello, I just checked my order status and it says it was delivered today april 27th at 11:59 am but I checked everywhere and nothing was delivered Usually when I order something, canada post puts in a parcel locker in the first floor of my building and they leave me a key to pick it up. I did not find a key nor a slip with information on where to pick it up but it says it was delivered
Customer Support
I placed my order on April 19 and i still did not get anshipping confirmation. Some items in my order are already out of stock i am afraid they won't be fulfilled in my order. Can i know if my order is cancelled or shipped ?
Customer Support
Hi! I think the cashier at the Sephora I go to got my email wrong when I signed up for the card a few months ago, so now I had to re-sign up online to post this. Would it be possible to fix this? My name is in your database with a card attached to it already that I got in a store, but I don't know what email is there since there was a mix-up. Thank you so much!