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Customer Service
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Customer Support
Hi there, I made a purchase in store a few days ago and I think the sales associate forgot to put in my beauty insider information. I didn't get any points from the transaction and it isn't showing up in my "recently purchased" section when I login online. Is there a way to get points for this purchase?
Customer Support
i made two transactions today and i didn't get my points....  help PLEASE!!!
Customer Support
Hi,      I just received an order from sephora today and its a total disaster. The order included: Briogeo Green Tea Shampoo Briogeo Deep conditioning mask REN Rediscover Radiance Kit PMD No Makeup Foundation Serum Deluxe Sample      The bottle of shampoo is completely empty as it has spilled entirely within the package. Every single thing in the package is drenched in shampoo, to the point that the boxes, package, receipt are soaked and falling apart, shampoo leaking into everything and out of the package. The cloth that is included with the REN skincare kit is also soaked in shampoo. I don't live near any sephora store, and the package and return label are completely unusable. (I can attach pictures if needed). Please advice. Thanks you very much for your time and support. 
Customer Support
I did not receive my free samples along with my purchase when I specifically ordered online just so I could get these samples. Had I known this, I would not have ordered online and saved myself some duties and taxes. I am SO disappointed and angry. 
BeautyTalk Support
Hi guys!  I've been looking at Becca's Shimmering Skin Perfector in Moonstone and Opal for a while now and I can't decide which one to get! I'm asian with dark brown hair and eyes. I'm about an NC25. I also own The Balm's Mary Lou Manizer. Is that too similar to either one? Please help!
Customer Support
my points on my beauty insider card is not showing up online, also i have two accounts can i merge these two accounts?
Customer Support
Hi, I forgot to get my birthday gift on my birthday, is it okay to still go get it if it is a week later? Thanks
BeautyTalk Support
I've been told repeatedly that members are unable to send me PMs.  Is there anyway to fix this?  I called the 800# and was told they can not trouble shoot BT over the phone.   Can someone please help?   Thanks
Customer Support
I received my Sephora order today, and 2 of my 3 samples were not included I specifically order my items online instead of going to the store so I can try these free samples. What's going on? I'm very disappointed.
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Customer Support
Help us celebrate the 20 th anniversary of NARS Cosmetics! In honor of this exciting milestone, on September 18, one lucky Sephora Instagram follower will win the ultimate prize package: an exclusive anniversary tote filled with 20 NARS cult favorites!     To enter for a chance to win, make sure you follow @Sephora on Instagram. Between September 17, 12pm PDT and September 18, 12pm PDT, post an original Instagram photo of your favorite NARS product. Be sure to include #SephoraNARSsweeps in the caption of your image. All valid entries received during the sweeps entry period will be eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on September 17—18 for updates. NO PURCHASE NECESSARY TO ENTER OR WIN SWEEPSTAKES.   See official rules below>  
Customer Support
Hi, so yesterday I went to sephora and bought some items. I thought I used my beauty insider card but the cashier was very flustered about something and asked for my email instead, I should have made vib yesterday! I only realized after I left that I didn't get anything for being vib or even get told that I moved up. I checked my account today and the purchases and points aren't there! Someone please help! I still have the recipt and everything. I don't have another Sephora account either
Customer Support
I bought something at sephora.com can I return it to a sephora inside JCPenny's? It is still in the package,and unopened.
Customer Support
Hi, so yesterday I went to sephora and bought some items. I thought I used my beauty insider card but the cashier was very flustered about something and asked for my email instead, I should have mad vib yesterday! I only realized after I left that I didn't get anything for being vib or even get told that I moved up. I checked my account today and the purchases and points aren't there! Someone please help! I still have the recipt and everything
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Customer Support
After my account was linked my VIB ROUGE I  cant find my old order? What can I do now?  I don't know how to find the order history about the this order.
Customer Support
I recently decided to log in on my account again and none of my purchases have been stored in my beauty bag. I have definitely made several purchases and have been a beauty inside for more than 3 years. Also, a year ago, Sephora was having a bonus points event where if you bought a skincare product or spent over a certain about (75 i think), you would get either 100 or 150 bonus points. Those were never added to my account and I bought the ole henriksen kit for my mom Is there any way to make sure that my beauty insider card is linked to my account? I cannot see any history of my purchases. Thank you!
Customer Support
I am so mad right now it's not even funny. So I decided to take advantage of the sale online and ordered the Urban Decay Anarchy Face Case as soon as it came back in stock. I also ordered a MUFE 500 point perk and of course 3 free samples. I got a comfirmation from both Sephora customer service and Borderfree saying my order is on its way, and both of those looked fine. They both listed the Face Case, 500 point perk, and samples. I got my package in the mail today (the packing slip also listed everything I ordered), so I open and guess what? I got my 500 point perk and 3 free samples, but NO FACE CASE! The one thing I actually paid for in my order wasn't there! And now, the Face Case is permanently out of stock! Customer service said it either didn't get put in at the warehouse or it got stolen at customs (which I highly doubt because it's only worth $23 and the officers are monitored). Then they said the only thing they could do is refund my money! I don't want my money, I want my Face Case! It looks so bad on them when everything makes it in the box except the most important part, and then don't offer to fix it! I can say for certain that I will never order anything from Sephora online again! Fortunately, I spoke to a supervisor at customer service who offered to waive the cost of another comparable product, but I'm still really upset about my face case! I got really worried when I saw everyone's samples were getting messed up, but my paid product got messed up!    End rant.
Customer Support
Hi, I think i may have 2 beauty insider's account. My online account does not show my recent purchase, other then my online purchase. I"ve recently purchased something at the sephora store, using my VIB card. The points on my VIB card does not match that stated on my account online. Please advise.
Customer Support
I have made two instore purchases and one online purchase and only the online points are showing up in my account.
Customer Support
I have made two instore purchases and only the more recent one is showing up on my account.
Customer Support
I just signed up online and I am showing I have no points. I know I have made at least 1 purchase using my insider card, so how can I know if they are linked? Please help
Customer Support
My order has a status of "Unsuccessful Authorization." I have put orders using the same credit card before. Can anyone help me with it? Thanks!
Customer Support
When I go to check my order status on the sephora website, it gives me a tracking number that does not work on the UPS site it links to. I need the item on a specific date so this is a  little disconcerting!!!! Please help... 
Customer Support
I'd really like to benefit from the points and still have my receipt... is it possible?   Also could I get a new card sent out to me? Mine went through machine and dryer and is a bit wonky now.    Thanks!
Customer Support
I ordered stuff from sephora September 9th, Nail polish being one of the items so it had to ship ground. The USPS tacking number does not work and now its September 17th and still no package WTH! Should i call sephora? or just keep waiting or what? I WANT my package it was some pretty spendy stuff too! So frustrated anyone else ever have this problem with USPS? 
Customer Support
hi! I recently made a purchase from a sephora store and I didn't have my beauty insider card with me. I would like to add the points to my beauty insider account. Can anyone help?
Customer Support
hello ! i have made a purchase from a sephora store and i would like to add the points to my beauty insider account. anyone can help?
Customer Support
VIB ROUGE CARD  I have a VIB Rouge card and dont know how to connect it to my online account?
Customer Support
So I recently made 2 trips to Sephora. None of my purchases are showing up and my points are not updating.   At the end of my second trip, I was informed I was officially a VIB. I am trying to figure out how to link my account to my beauty insider.   I would really like to sort this out before making another purchase.