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I'm wondering when the 2015 Sephora Sun Safety Kit will be released??
Customer Support
Hello,   I have placed Order and it has the incorrect shipping address.  I have emailed customer service on this - 30 mins after I realized it was incorrect - with the correct address...   What other action should I take?   Thanks, Brit.
Customer Support
I made a purchase two weeks ago at the store and my points don't show up online. What should I do to redeem them?
Customer Support
Hello! I made a purchase a few hours ago and while I was checking my card statement it showed that I was charged twice. I do recall that the first time I submitted the purchase it said there was an error so the purchase didn't go through. Therefore I fixed the error and continued with my purchase, I checked my emails and I got a receipt for one purchase but my statement says otherwise. PLEASE HELP!
Customer Support
My skin type is combination. I'm using Camu Camu Power Cx30 Vitamin C Brightening Moistirizer Peter Thomas Roth for almost 1 week. I love this moisturizer. My skin feels smooth but no greasy after applying this cream. The problem is it makes my face sometimes redden and easily break out ( tiny white head acnes). Do I should stop to use it? Thanks!
Customer Support
Hello!    I recently made an online order (Order Number: ) and waited 2 weeks later I've just received wrong item. I ordered Yves Saint Laurent Rouge PuR Couturevernis... (1480771) not sephora Lipgloss. (Its name is Ultra brilliance. Ultra shine. color is 20 perfect nude-shiny. )This is my first purchase and now i'm really anxious. I've also submitted this issue through Customer Service. Please let me know if you can resolve this as soon as possible   Thanks!  MJ
Customer Support
I have an old beauty insider account that I never use but I have some points on there. How can I transfer those to my current account? 
Customer Support
So I've had a beauty insider card for a couple years now and I make all my purchases at the store. I now have an account online but would like to add my card & points to my online account, it seems I may have link them but do not know how   Thanks, Laura!
Customer Support
Hello!    I recently made an online order (Order Number: 3404479580) and I am missing one of the items (CLINIQUE Acne Solutions Clinical Clearing Gel). I made many purchases via Sephora and it's always worked out well... so I'm a bit disappointed to find this item missing. I've also submitted this issue through Customer Service. Please let me know if you can resolve this as soon as possible - it would be great to get the item I already paid for.    Thanks!  Emily 
Customer Support
Hello! I have had a beauty insider card for many years. I just set up an online account so I can purchase things online. How do I link the two so I can continue getting points? Thanks, Jackie
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Customer Support
Spring break is upon us and Ciaté’s NEW makeup line is here to make it the best one yet!   Enter for a chance to win a prize package of 27 amazing items from their new collection. To enter for a chance to win, make sure you follow @Sephora on Twitter. Between March 25, 12pm PST through March 26, 12pm PST, tweet the following sentence and fill in the blank: “Hey @Sephora, I can’t do spring break w/o my ______ #SephoraSweeps”.   Don’t forget to include #SephoraSweeps in your tweet. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on March 25 through March 26 for updates.   See rules here>
Customer Support
I made an order from sephora.com. At some point, my order has cancelled. Sephora sent an  email to spend more money to keep my status. So I did!! I found a very popular lipstick which I used to pay very high price on eBay because it is always out of stock. So I bought many , I think that's why the order has cancelled. So I talked to CS and one guy told me I am fine to make order from online. However my order has cancelled again. And the other agent said I can't make order through online anymore because I violated their policy but she doesn't know which policy I violated. Don't tell me "call Sephora CS". They are very unhelpful and didn't want to help me. She seems very annoyed about my issue and it was very unpleasent experience. I am asian, and may not good at English, but I live in USA and I am a good buyer. I don't have time to go to shop. Please tell me how to fix this issue. And don't tell me call Sephora. The agent told me I will have the same answer anyway. Is it true?
Customer Support
I recently made a transaction in store on friday 3/27 and my points are not reflecting what I bought in store at all, and the girl scanned my VIB card. Is there any way I can get some help on this please? I would really like for my card to reflect my points, also on my purchases it's not even reflecting the transaction either.
Customer Support
So I made some purchase yesterday in-store, even though my card was scanned, my purchase and points did not show up in my online account.  Can anyone help? I still have the receipt with me.
Customer Support
Hi there,    I have had a Beauty Insider Card for over two years now, but up at the top it says I have zero points - I have usually given the cashier my card, but seems like no points are there.  Also, how do I add a in-store purchase receipt for points? The cashier mentioned I could do so online. Can someone point me in the right direction?
Customer Support
VIB
Hi, I am trying to link my VIB card to my online account and cannot figure out how to connect the two. Can you help? Thanks.
Customer Support
Im going to go on a shopping spree tomorrow, can I give the SA the online code or do I need the card.  
Customer Support
I have been a beauty insider for a couple of years now, but just recently started using the website.i'm not 100% sure, but I'm pretty sure that I had to start a new account. Is there anyway that I can merge my old beauty insider card to my account that I have online?  
Customer Support
I purchased an Anastasia Beverly Hills Contour Kit and a Tarte Slenderizer Contour Brush today in a Sephora store, but my card was not scanned and I did not receive points for the purchase as a result. Is there a way to have them added to my account? It was about $72 worth of points and I'm going to be sad if I lost out on them. I have the receipt as proof of purchase if needed. Thank you.
Customer Support
Hi there, I was wondering why I can't find the Algenist multi-perfecting pore corrector gel moisturizer in the German Sephora online store. I bought it in NYC a in December and it was amazing, but it's empty now and I would really love to buy another one. Are there any ingredients inside, which are not allowed in Germany?
Customer Support
I got an email welcoming me to VIB status ( yay) and it mentioned a welcome kit I could get online OR instore- however I do not see anything online- even with clicking on that part of the e-mail- I am taken to the site only. I am limited from going often to the store alas, and do most shopping now online. Can you tell me where that welcome kit is? Thanks! I just started wearing makeup at age 61 and I love Sephora! Expect to head to ROuge too lol since I hit VIB in two weeks!
Customer Support
Hi,   I was wondering if this product will be restocked.    LAURA MERCIER Face Illuminator Powder ITEM 1677731 SIZE 0.35 oz COLOR Indiscretion   Thanks!    
Customer Support
I opened a BI acct in store but when I registered on-line my points/purchases did not show. Is there any way to link this information now?
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BeautyTalk Support
Like reading Sephora Customer Service Nightmare stories? Here we go...   About a month ago I ordered roughly $100 of products through Sephora.com. I selected the Algenist promo (I'm VIB Rouge). When my order arrived after seven days (not two), the sample was simply not in the package.   I called Sephora and Customer Service was initially pretty nice about it. They said they would send me the Algenist promo separately, no problem. I checked and the order appeared in my order history. After a week -- and still no Algenist promo replacement -- I checked online. The FREE replacement order status oddly read: "unsuccessful transaction".   Once again I called Sephora and was told by Customer Service that they had run out of the Algenist promo. Yet a second time, I was without the sample. After much discussion with the Customer Service rep, she processed an alternative replacement for the RougeAmore/Amore Pacific skin care kit. She put me on hold for a l-o-n-g time and finally verified that the replacement order had been approved by a manager due to the ongoing customer service problems and that I would be receiving the kit in two days.   Another week passed. No RougeAmore/Amore Pacific skin care kit. No related order even in my order history. A third time now, I called Sephora's Customer Service team. The (completely unapologetic) Customer Service rep sighed and told me the previous rep had noted my account but never verified the replacement approval with a manager and never even processed the replacement order. She refused to let me speak to a manager. She refused to give me her Customer Service rep ID. She expressed zero regret for what was a THIRD broken promise to a multi-year VIB Rouge customer (I have one of the original RED Sephora cards, in addition to my Rouge card). WHY? I asked this rep. What gives? The RougeAmore/Amore Pacific code is still working. How difficult can resolving a customer service issue be for Sephora's Customer Service team?   FINALLY, the Customer Service rep agreed to have a manager call me back before 5 PM Pacific time that day. I waited, but a manager never called. Finally at 6:30 PM Pacific time (after I had headed out for the evening), the manager called. Somehow the call went straight to voice mail. The manager left a message. He suggested I call back to the 800 hotline again if I "have a problem that still needs to be resolved." Clearly the manager has been given zero details about the Customer Service issues. So I have to go through this whole process again?????   I'm flabbergasted. All I can say is: aaaarrrrrrrrrggggghhhhh!   Any advice from VIB or Rouge members?   Oh -- by the way -- after multiple calls to Customer Service over the past year, I still don't receive Rouge email promos, snail mail promos, or event invites. The only way I learn about Rouge events in through this Forum and other external message boards.
Customer Support
Hi all. I was wondering how to add a card to this account. My birthday month is almost over, and I certainly don't want to lose my reward! Thank you  
Customer Support
Hi,   So I recently bought a highlighter pen mistaking it for a concealer and I would like to return it for a nice heavy duty concealer. I've only used it a couple of times (bought it a few days ago) except I'm traveling right now and my receipt is at home. Is it alright if I could have someone take a photo of the receipt and I can show it at a Sephora counter to return/exchange it?    If it's not possible to return it (since I don't think I have the card) could I exchange it for a different color?    Thanks! 
Customer Support
hey, i was wondering if i could exchange my nars concealer bacause it broke and it has only been used lightly? I also do not have the box for the concealer.