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Customer Support
Hello. I placed an order Thursday, May 18 with my Rouge account. The order would have shipped out Friday the 19th with the flash 2 day shipping.   With that in mind, my order should have been shipped and delivered by today, May 23, but status is still "in progress". I request assistance with this, as I am very disappointed with Sephora and its Rouge program. I've been understanding in the past with other issues and rarely have a problem, but is unacceptable that order hasn't even being shipped yet as of May 23. Thank you kindly for your assistance.
Customer Support
I placed an order on May 15 at 9:30 a.m. PT and selected Flash 2-day shipping.  I did not receive any notifications that my order contained hazmat items that required ground shipping.  My order did not ship until Sunday, May 21 and is scheduled to arrive sometime today.  I never received any notifications about delays involving my products or general shipping issues.  The only information I received was through the VIB Rouge line, which involved me calling to ask why my package hadn't been shipped.  The support person was helpful in that he said there were issues at the warehouse, but could not provide me with an estimate of when my products were shipped.   Did anyone else experience similar delays? I feel like the majority of my orders with flash shipping arrive 1-2 days late, but I am bothered that I'm a VIB Rouge, spend thousands of dollars at Sephora, and I waited a week without any contact from the company regarding the delay.  I receive e-mails regarding backordered or delayed items from other companies all the time.  I just feel like this is another example of the declining customer service at Sephora.
Customer Support
I ordered a couple of things on the weekend and it still has not shipped. I always get my items shipped the same day or the next day at the latest. Can I get an update?
Customer Support
When I asked the cashier yesterday if I could get a card she said that Sephora was going cardless. She also said that and I have to download the app to get points and that I could add my  points from the app but I don't see where I can do that. I also posted this question in another thread and no one replied.....
Customer Support
Hi, I'm encountering a "Unsuccessful Authorization" order status.   Please help as I had thought the order would have been processed by now.   Thanks!
Customer Support
just received my online order today and I had added a few samples but for some reason they did not arrive in my order. I have ordered online before and never had any issues , I'm just a little bit confused? 
Customer Support
So so so upset. I timed my order so I could receive it in time for a gift. I wouldn't have bought it online if I knew this would happen! So frustrated. This usually never happens. I'm a VIB so I was excited to use my free 2-day shipping. I get my box, and it's not even mine! They completely mispackaged it, and now I have a stranger's makeup.   Now I have to go through the hassle of  1. Returning the package 2. Apologizing for a belated gift 3. Waiting until my package comes   What's worse, is that the stranger's makeup was also a bday gift! I can tell because in their notes they have a bday note.   On that note, I'm also super unhappy that a stranger most likely received my full name and full address. :/ 
Customer Support
While I was setting up my account the connection got messed up and the wrong date was set as my birthday. Is it possible to change it to July 10, 1999?
Customer Support
I bought the ABH Nichole Guerriero palette and it seems to be leaking some kind of liquid. Is it possible to get a new one sent to me? I don't have a Sephora near me and I really wish to keep using this product because it's so beautiful but there is something clearly wrong with it. 
BeautyTalk Support
Hi, i just reviewed the KAT VON D Blotting powder and realized that i reviewed the wrong shade in my review... wanted to edit the post to put the correct color... can someone help me out? Thank you!
Customer Support
hi I have vib rouge card and I just made online account the problem is I have no idea how to link my account and my card help me plz
Customer Support
Hello, can i please cancel the order that I made.
Customer Support
I just placed an online order and need to immediately cancel my product due to me buying a different one. I can't call sephora so I sent out an email regarding my order number and etc,but I don't know if my order will still get cancelled. This was such a difficult and terrible first time experience with sephora and I'm hoping that my order does get cancelled and I receive the full amount back in my account. Will my order get cancelled????
Customer Support
Hi! I have been waiting to order the Kat Von D Alchemist Palette and as soon as I went to check out it was out of stock How long does it usually take to restock these items? I love shopping Sephora online and really don't want to drive a hour to pick it up in store ! 
Customer Support
It seems others are having this issue... When I go to my Loves list, everything is gone. But when I go to an item I had Loved, the red heart is still selected. If I add a new Love, it does not show up on my Loves page. I've tried multiple computers, iPads, the app on my phone, etc. and have the same problem everywhere. I've submitted this to help a few times but just keep getting generic responses :-(  So I don't know if Sephora realizes that there is an actual technical issue?
Customer Support
Okay, I purchased two orders on May 13th. The first package came, but the second one has yet to ship. Today is May 18th, and I'm still waiting for shipment. I have 2-day flash shipping, so I was expecting it sooner. Please help! I'm scared I won't get it.   Also, when I checked it's status online, it said the samples I chose are sold out. Is that part of the issue? 
Customer Support
Hi there, I was noticing I wasn't getting my gift offered to me this past week.. but then I noticed I had the wrong date on. For some reason it's set to August 25th, my real birthday is May 22nd, 1993. (Tomorrow) Is there any way to make this change?    Thanks, Amber
Customer Support
I used Apple Pay to checkout and pay on the Sephora app but I didn't get an order confirmation email and my cart is still full of the same items. My wallet app shows that the transaction was made and that the card was charged. I noticed this happened to others but I am still worried and don't know how to proceed. Please help.
Customer Support
  I just subscribed to Sephora play and will be receiving my first box next month.  I am wondering if I can change the shipping address every once in a while since I live in three different places. I have read the box is shipped out on the third week of each month, is this true. If so, when can I change the address?
Customer Support
I forgot to redeem my birthday gift, it was almost 2 months ago.... Can I still redeem my gift?
Customer Support
Hi, is there any way I can delete a review? I did not find a box to click I received the items as samples and really need to fix it ASAP!
Customer Support
I need help combining two different accounts, one I've had online only for years. The second was made recently in store while I was trying to get a physical card for my account. It isn't attached to an email at all, so I ended up with two separate accounts. Would it be possible to just combine the accounts and keep the card I have now? I don't want to lose the points on the original account.
Customer Support
Hi!   I placed an order of $500+ worth of items 5 days ago, on Tuesday 5/15/17.  It is now Saturday 5/20/17 and my order has not been shipped, and the order status shows as "In Progress."    I've never experienced this before with any of my Sephora orders.  My credit card has been charged already.  Does anyone know what is going on?   Thank you in advance.
Customer Support
Hi, I placed an order a few days ago. It was a large order so it was held for a long time and then canceled -saying "unauthorized transaction" even though it was authorized by me (the card holder). My beauty points now say I'm in the negative, but I never received my order so there are no points that could make it go negative.   I also went to Sephora recently when I was near a store, and I had returned 4 100point perks that I hadn't opened because I was shipped the wrong ones and they didn't have what I wanted in stock at the store- so the cashier told me she would return the points back to my account. No points were credited back.   Could someone please help me fix my points?   My other concerns with the large order that is saying it is unauthorized: I had used a discount code because Sephora sent one to me for being a loyal customer. Will this code be able to be used in my future purchase because this order was void or can someone give me a new code? I also paid with credit card and gift card-- a small amount of $12 (and some change) was deducted off my gift card. How do I get that $12 (and some change) back? My gift card says there is no credit on it.   Thank you for your time, waiting to hear back.
Customer Support
Hi there! I have a VIB card but I have created like 3 accounts on the website trying to figure out which account it is linked to. I am trying to order things online but want the points to link to my card. How can I figure out what e-mail my card is linked to? Also, how can I combine all my accounts into 1?
Customer Support
Hello! I have received my order of fresh skincare matchmaker set, there is a place for "choose your mask and place it here", but it's empty.   And I'm leaving US next week,so there is not time for me to get another shipment.   Would someone please help me with this order, and my I get the mask in a Sephora shop nearby or return the box?       Thank you!