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Customer Support
I just placed an order. But my points didn't triple? Will this occur later?
Customer Support
Hi. I'd like to link my VIB ROUGE card to my Sephora.com and Sephora mobile app.  How do I do that?     Thanks!   Laura
Customer Support
Hi, so I've been a Beauty Insider for years now, and only recently made an online account, and the online account gave a whole new Beauty Insider card number. How can I link my existing VIB Rouge card to this online account and combine the points from this new online card? Thank you!
Customer Support
Hi,   how can I link my beauty insider card to my online account?   Thank you 
Customer Support
Hi there, I am a VIB Rouge member and my friend told me there is a VIB rouge event tomorrow and I live in Calgary, Canada. I never got the invite as my old email was blocked and I didnt receive the invite from my updated email,  I would love to go tomorrow and rsvp, is there another way?
Customer Support
I have been a beauty insider for a couple of years now, but just recently started using the website.i'm not 100% sure, but I'm pretty sure that I had to start a new account. Is there anyway that I can merge my old beauty insider card to my account that I have online?  
Customer Support
I placed an online order today (I'm VIB Rouge) by my points only came up as the dollar value of the purchase instead of the 4X value.  Anyone else have this issue?  Does it take a bit to process the 4X?
Customer Support
I recently signed up for Beauty Insider at the store and earned about 100 points. I then tried to link my account online with the email I gave the person at the store, but it says I have 0 points. I know I have more points than that but I don't know why it keeps showing up at 0 points when I check online.
BeautyTalk Support
Someone contacted me about doing it, but I never got a response. Thank you!
Customer Support
i've heard people say in reviews that they've tried something & didn't like so they will be returning it. so.. you can return a product once you've used it? does sephora just toss it then?
Customer Support
I have a lot of points on my card and before placing my order i would like to add my card. Can someone help me please?
Customer Support
Hi, I placed two orders and then realized that I used my old address! They are not shipped by now, so I emailed the customerservice yesterday but got no reply yet. Could someone check my orders? If they are shipped to the wrong address someone else could stole them, because i no longer live there.   Thanks! Moira
Customer Support
Hello! I recently received an email to do a survey for Sephora in exchange for 200 points. I was wondering when these points would be deposited and if they'd be in my account by the huge perk party on Aug. 10th. Thanks!
Customer Support
Hi,  I made a purchase in-store in April and it never gave me the points nor does it show up on my account. I gave my email address as per usual so I do not know what happened. Perhaps the lady that checked me out entered it in wrong. I emailed customer service a while back and someone tried to help but they stopped responding and it never got resolved.   Sondra 
Customer Support
I bought a few things on Sunday, and now--two days later--there's double points for Beauty Insiders. Can I get the double points for those somehow? Would I have to return and buy them again, because apparently you get negative points when you do that. Thanks!
Customer Support
i placed on order on thursday morning last week 7/30/2015 and i received the unsuccessful authorisation status on my order, the money has still not been returned to my account :/ 
Customer Support
Is it possible to transfer points from one account to another? One account is rather dormant but has points from a few purchases and I wanted to see if I could transfer them to my main account for the rewards Extraordinary Rewards on Aug 10th.
BeautyTalk Support
Is there a specific time the Extraordinary rewards be available on the 10th? Wondering as I live on the West Coast and am worried I'll have a disadvantage. Also, how limited are the rewards for the 1,000 point items?
Customer Support
Hi   I recently became Sephora VIB member. I am trying to link my VIB card to this online account. Can somebody help me do that?   Many thanks...  
Photo on 2015-08-04 at 3.15 PM.jpg
Customer Support
Hi there,     I purchased a 30 pack of those peels. I know this sounds convenient but as I reached in to grab one of the  peels, I noticed something funny with the packaging that immediately worried me. It looks as if the peel has leaked out of the packaging (unopened). I'm attaching a photo, and I'm hoping something can be done to resolve this online as I don't live too close to a sephora. I believe my shipment was defective, and would appreciate some sort of refund or action to be taken.    Thanks so much
Customer Support
Can online help me link my VIB card to online account? I got my VIB card a while ago but its only showing my beauty insider status/points on my online account.
Customer Support
I need to link my Beauty Insider card and my online account please. Thanks!
Customer Support
Does three day shipping start from when you get the email that your order was shipped? I ordered on Saturday and got my shipped email on Sunday. My tracking says that it will be derived on Thursday. So even if it was shipped Monday, it should be Wednesday right? This happened once before (the only other time I ordered online), but I thought it was delayed because of a holiday. The Sephora employee that placed my order on the last transaction had told me latest would be Wed., and it came Thursday as well, even though my shipped email came Sunday. If this is always the case, it should say 4 day shipping rather than three. 
Customer Support
Is there a maximum on how many return you can make without receipt and with a receipt?
Customer Support
I have a VIB card before I registered the online account. Can anyone help me to link my VIB card to the online account??
Customer Support
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
Customer Support
How do I link my VIB card to my online account? It is saying I am a beauty insider with 0 points, but I have a VIB card.
Customer Support
I don't think it's unreasonable to expect that there should be a way to cancel an order, and even when I call to get a reason why I can't cancel an order instead of just "We can't cancel an order.". It's 2015. Almost any major website allows cancelation of orders. At the very minimum I just wanted to switch the card I put the transaction on, and that wasn't even allowed. For a large purchase, that's just insane.