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Customer Service
Customer Support
hi, I was trying to place an order couple of hours ago, and after I clicked the " place order" it showed something like this"Sorry, but the order was not placed. Please check the credit card and billing information, or use a different card, before trying again." Because I havent used this card for a while , I am kinda forget what exactly the billing address is. Anyway, I tried another billing address for this card, it showed the same result that my order could not be processed. Now I just checked my online bank statement , it says that I have been double charged for that order I was trying to place. Say my order is around $60 dollars , and sephora has charged me $60 dollars for two times separately. The question is that sephora website did not complete my order(also I checked my order history , there is not any new order placed or processed) how could you charge me two times for that order? Please help me to refund . Because I am now out of states, it is not convenient for me to call so please link me to a online service representative. thanks !
Customer Support
Yikes, I just placed $160 order. Realized my VIB was not credited. What can I do?     
Customer Support
I'm new to the world of Sephora, but have heard a lot of amazing things about the brand. To help jumpstart my first time experience with what my friends call "real make-up" I was given a $50 giftcard as a christmas gift. I just recently attempted to use the giftcard on my online purchase a couple days ago and I kept receiving an "invalid" error message. I checked and rechecked my card number and pin and all the information is correct. It's never been used so I'm a little upset that it's not working, and from what I've heard there is no need for activation and they don't expire. Really hoping to use this to get new fun make-up colors for spring/summer...Help!!
BeautyTalk Support
You can change your Beauty Talk settings to receive as many or as few email notifications as you would like. Here’s how. Subscription Notifications Subscribing to a message in Beauty Talk ensures that you will never miss information that is important to you.  If you subscribe to a message, the system will send you an e-mail every time someone replies to that message.   To add a message to your Subscriptions: Sign in. Go to the message to which you want to subscribe. Open the Options menu in the right corner of the message and click Subscribe To view or delete your Subscriptions: Go to My Settings Click the Subscriptions & Bookmarks tab Click Email Subscriptions To delete any of your Subscriptions, place a checkmark in box next to the subscription you want to delete from the list and click Delete Selected Subscriptions from the Email Subscriptions Options drop down menu.   To automatically subscribe to all topics that you participate in: Go to My Settings Click the Subscriptions & Bookmarks tab Check the “ Automatically subscribe me to topics I participate in” box You can also choose to be notified whenever someone responds to one of your posts. When posting a message, check the “Email me with new posts in this thread” box on the right side of the page under Subscriptions. Private Message Notifications Whenever someone sends you a Private Message in Beauty Talk, you receive an email notification. To change this: Go to My Settings Click the Preferences tab Click the Private Messenger tab Under Private Messenger settings, uncheck the box next to “ Receive email notifications for new private messages
BeautyTalk Support
I'm new to the BT forum, but definitely not new to Sephora. I am wondering if it's possible to change my username on the web site? I tried to find a place online, but I can't find out where to make this change. Is this something I can call the VIB Rouge line for assistance with? Thanks for your help! ~Kristen
Customer Support
I requested to receive the gift satchel with my order as I didn't receive the satchel with a previous order (March) and again I didn't receive it? Can someone help me out with this?
Customer Support
I can see all my points, but i was only allowed to use 98 points! do my points expire??
BeautyTalk Support
I know it's just a sample, but they really help me in finding new products I will enjoy and purchase in full size.
Customer Support
Hello, I ordered and UD lipstick and part of the tip was mashed into the lid, also I'm not too fond of the color...will I be able to return it for full refund? Btw, I purchased online. 
Customer Support
Hi, I just received my order in the mail and I ordered the Bare Minerals Highshine Eyecolors Duo and am missing one of the shades.   There was only one in the box (a bronze shade) http://www.sephora.com/high-shine-eyecolors-P38459 2?skuId=1583269&country_switch=ca   Help!?   Thanks!  
Customer Support
Back in February I purchased the BareMinerals Swoon Blush at my local Sephora in JCP (Like I always do ). I just realised that it has never shown up online under my purchases and I've never gotten the points for it. Luckily I kept the receipt, I used my BI card and the number is at the top. What should I do?
Customer Support
Are there are VIB Rouge events in NY next week? Thank you
BeautyTalk Support
There are so many different titles written in front of the names of Beauty talkers including me. I wonder are these just the random titles or these are assigned in some sequence,,,,If so it would be nice to post the sequence so all of us know what is coming ahead
Customer Support
a purchase was made last week at a store, the points are not showing up online. Help.
Customer Support
Please, tell me what happened to Bite Beauty Deconstructed Rose lipstick (4 shades)? It was up on the website for maybe 2 days... Is it really gone now? Placed two shades in my cart yesterday (April Fool's, ironically), went to finalize my order today, and they're out of stock. Please, clarify the situation for me. Thanks!  
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Customer Support
Hello!   My past purchases pages are loaded with duplicate entries of the samples that come along with my orders. This issues was actually resolved previously, but has come back.   The past purchases page is very useful when it is not full of the samples I ordered. I would love it if the issue could be resolved, again.  
Customer Support
  Any idea when the 2014 sun safety kit will be in stores?  Looking forward to getting this year's version.
Customer Support
Hi there,   So I'm VIB Rouge have been since November. I attended the spring fling event, and I do receive emails. I live in Ottawa, and I received an email letting me know the new Rideau centre store was opening. Looking back at the email - it said something about another perk of being VIB - a free make-up case with any purchase.     I just found out that there was a rouge event that day, that I didn't receive an email for. Why wouldn't I be on this email list, if I registered and attended a ROUGE event there just during the 15% sale? Of course I went that very day to Sephora (after that event ended), but had I had known I absolutely would have RSVP-ed and attended the rouge only event. I missed out on a 25 GC and a load of samples. I'm extremely disappointed that I missed out on this opportunity. 
BeautyTalk Support
It may be something very simple that I'm not seeing but does anyone know the answer to this?
Customer Support
I used the "Cosmo" code with my latest order but it disappeared from my order confirmation and order history. 
Customer Support
I recently bought a $50 Ole Henrickson Power Peel with 6 3-step packets in it. After trying it for a few weeks (which was the directions, only 1 pack per week) I was completely unsatisfied.   I have never returned a product to Sephora before but was told by a friend that the remaining amount is thrown out anyway. So when i tried to return the "power peel" with the receipt and original packaging and 2 steps left, as it did nothing for me, I was upset to learn they would not take it back.   I know people try to scam the system and abuse the return policy but this is not the case. I am wondering if there is any step for me to take? I was just trying to follow the directions for the product to work......
Customer Support
Does Sephora know yet when they'll be getting the Tarte Amazonian Clay BB Tinted Moisturizer Broad Spectrum SPF 20 in Agent 16? I see Tarte finally has it in stock online, so I was hoping Sephora would be next...
Customer Support
I would like to order Bareminerals liner shadow powdered eyeliner in soft black but can only find it on other websites. Do you still carry this product
Customer Support
So I bought a Shu Uemura set over the holiday season that included the UV under base mousse. It dispenses in a mousse form and at first it was fine...I shook it up and it come out as a mousse but now its coming out as a liquid even if I shake it very well. Its very runny and I feel like if I put it on my face it will be a thick layer which I don't want. It is a full size product and I was wondering if its possible to exchange it for another one at Sephora or would I have to contact Shu Uemura directly. And I don't have the receipt for it anymore
Customer Support
How can I add points that are bought from my mothers card to mine?
Customer Support
Dear Customer Service, I made a return today (3 items) at the Yorkdale Sephora in Toronto.  Would like to give a shout out to Jade and her DM, Crystal. These ladies were super nice, even though one of my items was bought back in early January!  After I thanked them for a great experience, Crystal told me that, "we try to eliminate the anxiety associated with returns. You shouldn't be stuck with a product if it is not working for you. As long as it is only gently used, we can take it back. We appreciate that you like Sephora so much and we want you to keep coming back.". This is why I make the 1hr drive to the Yorkdale location. These ladies are worth their weight in gold. If any of the MODS are reading this, please help me to put in a good word for these 2 associates. I will return once my No-Buy resolution is over.
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Customer Support
I placed an order on Monday and it finally arrived today. ONCE AGAIN, instead of shipping me the 500 Laura Mercier Point Perk, they sent me the Clean Skin one. If it's not in stock anymore, then state it on the website, otherwise, stop sending me the wrong thing.   http://www.sephora.com/product/productDetail.jsp?s kuId=1468917&productId=P221140&om_mmc=oth-bt-richl ...   I am so irritated right now, I could scream. Mods, if I could have my 500 points back, once again, that would be great.
Customer Support
I logged into my account and see an order number but nothing in the order. I haven't ordered anything so I'm not sure why this is showing up. Anyone had this happen to them? Should I call Sephora and ask them what's the issue?    Thanks in advance!
Customer Support
Hi, I think I got the wrong tracking number. I cannot track my order through the UPS Website for some reason......?