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Customer Support
Are. You. Ready? We’re launching our #WantItWinIt Sweepstakes, which means: 7 opportunities to win 7 different prizes!   Enter for your chance to win by following @SephoraCollection and mentioning a friend in the comments of our @SephoraCollection Instagram post that would dig this spread also. Winners will be selected randomly every day and we’re not stopping ‘till we get enough (ok, it ends August 28). NO PURCHASE NECESSARY TO ENTER. Odds depend on number of entries received. US residents only, excludes Rhode Island, age 18 or older (and age of majority). 1 entry per person per day. Enter by 11:59pm PT each day. One prize awarded each day. See below for official rules.
BeautyTalk Support
When I created my beauty insider account, I forgot to enter my birthday but would still ike to receive my birthday gift. Is there any way I can edit that?
Customer Support
I went to my local Sephora, made a purchase and handed them my PLAY pass. The register kept adding $10 to my total when he scanned it in, so the manger came over and did something to fix it. But I never got credited the extra 50 points for using the PLAY pass. The manager said that her store had been having an issue this month with the Play passes.   When I look at my points history, it actually says that I redeemed points on that shopping trip, but I didn't. My actual receipt says I used my PLAY pass. That was on 8/24.   What can I do to get this corrected?    
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Customer Support
You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?       Passbook FAQ Q: What is Passbook? What all can it do? A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See http://www.apple.com/ios/ios6/ for more info. Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards. Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.   Q: How can I add my Beauty Insider card to Passbook? A: Update your iPhone or iPod Touch with iOS 6: 1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6. 2.    From the Sephora To Go App for iPhonehttp:// www.sephora.com/iPhone or m.sephora.com, tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email. 3.    Sign in or sign up to be a Beauty Insider. 4.    Follow the steps to add your Beauty Insider card to Passbook. Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.   Q: I don’t know if I am a Beauty Insider. How can I get an account? A: Go to www.sephora.com/beautyinsider and follow the steps to sign up.   Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update? A: Click on the link or banner on the back of the Beauty Insider pass, then sign in.   Sign in to Sephora to Go App for iPhone or m.sephora.com to trigger your points balance to update.   Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.) A: First, Update your iPhone or iPod Touch with iOS 6: 1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6. 2.    Follow the instructions to upgrade to iOS 6 Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook.  1.    Get Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com, and select “eGift Card” from the home screen.  2.    Select “Add Now.” 3.    Enter the Card Number and PIN from your gift card.  4.    Enter your valid email address.  5.    Select “Add to Passbook” when your gift card is validated. 6.    Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed. 7.    Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook   Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update? A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.   Q: Can I add a plastic Sephora gift card to Passbook? A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook.    Q: Can multiple people save the same gift card to their Passbook? A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.   Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?  A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com. 1.    Tap the eGift link from the home page of the Sephora to Go App for iPhone or m.sephora.com. 2.    Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card. 3.    When the recipient receives their gift, there will be an option to Add the eGift to Passbook. 4.    Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).   Learn more> http://theglossy.sephora.com/articles/44    
Customer Support
How can I change my birthday to my actual day of August 30th? I guess I wants paying attention when putting in my birthday!! And slow how many points are needed for the free gift?? Xo
Customer Support
Hello,   When I got my VIB welcome kit, I think my card is linked to another person's email incorrectly. I also think that my email is linked to someone else's card as I can see some updates and purchases that I have never made. I also can see that there is a VIB ROUGE welcome kit redeemed on my updates, while I still have not redeemed my VIB ROUGE welcome kit so I think my email is linked incorrectly to somebody else's card.
Customer Support
Hi,   Yesterday I placed an order so I could redeem the 500 point Kat Von D Beauty Addiction reward. Today, I got an email saying that the 500 point reward was cancelled in my order because it was "out of stock". Just now I went home and checked, and apparently it's still in stock. Why was it being cancelled then? The rest of my order wasn't cancelled so I'm still paying for it. Could a mod please add the reward back to my order? That's the whole point of me placing that order   Thanks in advance!  
Customer Support
Hi - I recently got updated to VIB Rouge status in store but my purchases in store do not show up on my online account? How can I fix this? 
BeautyTalk Support
Hello! I placed an order yesterday worth 299 points but I am getting the error  Create BI Account failed when I try to make the account. Any suggestions? Thanks!
Customer Support
Hi, I would like to combine my accounts. I have a VIB account in store, and I made two online. How can I combining those accounts? Will my points be combined as well?
Customer Support
I've looked through the threads and there doesn't appear to be a solution, rather someone who is changing it for us. This is great, but can someone explain HOW I can do it myself?   My birthday is listed as September 18th and it's actually August 18th. 
Customer Support
I seem to have two beauty insider accounts, one linked to my email and another linked to my phone number. I realized this when at one location I was asked for my email and was provided with a certain number of points accumulated and at another located I was asked for my phone number and I was told a completely different number for my points. How can I merge these two?
Customer Support
In a tidying frenzy I accidentally threw out the slip that came with my online order - can I print another copy so that I can return in-store?   Thanks!
Customer Support
This past weekend I bought some items from Sephora at La Cantera, but I forgot my card to get my points. Can someone help me to get those points?
Customer Support
STATUS: Unsuccessful Authorization, please, help me I need this orders;(
Customer Support
I bought the Benefit Cosmetics Chacha tint Cheek & Lip Stain (it was $30) today and never got my points for it. The cashier did not ask for my beauty insider card and I could not get my points for my purchase today.The cashier told me to contact customer support in order to get my missing points from today's purchase. Is there a way that I can get the points on my account? Thank you!
Customer Support
I checked my purchases, and someone in Texas bought a foundation using my Beauty Insider info. I've never been to Texas in my life, so how could this happen?
Customer Support
On July 26th, I was at the Markville Mall location (Markham, Ontario, Canada) making a purchase.  They informed me that we can no longer use Apple Pay.  I have used Apple Pay at this location before.   I feel it is inconvenient not to accept Apple Pay if the stores are accepting Credit Card "Tap".  I don't feel this is a security issue as Apple Pay requires Passcode or Fingerprint whereas, Credit Card Tap is simply "tap".   I emailed Customer Service asking for an explanation and they replied back asking for details of my transaction so that "they could forward it to the appropriate contact".  I provided them with this information.   They then wrote back informing me that my "email has been forwarded to the appropriate contact within the Sephora stores organization".  In addition, they stated" please allow 5-7 business days for a response so that the matter can be fully researched".   This was July 26th.  Today is August 25th.  I have received no response whatsoever!   What kind of Customer Service is this when you suddenly decline a customer's method of payment without providing any explanation.  And when the customer complains, the company merely ignores the customer hoping they will forget about the incident.   This is not the first time that I have brought forward an issue to Customer Service on the website and they don't even bother to respond.  It seems I can only receive an answer if I post on this forum.        
Customer Support
Hi - I recently created a Sephora account online, but I have a VIB card from my in-store purchases that I would like to connect to my online account.  Please let me know how I can do this! Thanks.  
Customer Support
Hello, I have a beauty insider card I got in store, but when I went to check my status online, it said I did not have an account. So I created one. How can I connect my card to this online account? Thank you.
Customer Support
Hello! I made an order early today and just found that the status is " Unsuccessful Authorization", however the money has already been taken from my credit card. my order number is  . Could anyone help me please? Thanks!  
Customer Support
My eyeshadow Smashbox primer split.  I just realized it and it has dried up. Can I return this? Also does anyone have another suggestion on a primer that will not have this defect thank you
Customer Support
I had in-store purchases but none of it is bunched to my online account. I would like to keep track of the purchases as well as points via mobile or web.
Customer Support
I received something from Sephora as a gift and wanted a merchandise credit for its value. I was told that there's nothing they can do without a proof of purchase. I don't know about you, but it doesn't seem right for me to have to drag the person who bought me the gift along with me in order for them to return the product for me. Sephora should fix this..I'm not asking for money back, just an exchange or credit note and I should be allowed to get that. To top it all off, I called Sephora's customer service and they said that I can return without a receipt, but the store still refuses to. Either the store or the call center should be properly informed of their return policy. Never been this disappointed by a store :/