hi, I was trying to place an order couple of hours ago, and after I clicked the " place order" it showed something like this"Sorry, but the order was not placed. Please check the credit card and billing information, or use a different card, before trying again." Because I havent used this card for a while , I am kinda forget what exactly the billing address is. Anyway, I tried another billing address for this card, it showed the same result that my order could not be processed. Now I just checked my online bank statement , it says that I have been double charged for that order I was trying to place. Say my order is around $60 dollars , and sephora has charged me $60 dollars for two times separately. The question is that sephora website did not complete my order(also I checked my order history , there is not any new order placed or processed) how could you charge me two times for that order? Please help me to refund . Because I am now out of states, it is not convenient for me to call so please link me to a online service representative. thanks !
I'm new to the world of Sephora, but have heard a lot of amazing things about the brand. To help jumpstart my first time experience with what my friends call "real make-up" I was given a $50 giftcard as a christmas gift. I just recently attempted to use the giftcard on my online purchase a couple days ago and I kept receiving an "invalid" error message. I checked and rechecked my card number and pin and all the information is correct. It's never been used so I'm a little upset that it's not working, and from what I've heard there is no need for activation and they don't expire. Really hoping to use this to get new fun make-up colors for spring/summer...Help!!
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I'm new to the BT forum, but definitely not new to Sephora. I am wondering if it's possible to change my username on the web site? I tried to find a place online, but I can't find out where to make this change. Is this something I can call the VIB Rouge line for assistance with? Thanks for your help! ~Kristen
Hi, I just received my order in the mail and I ordered the Bare Minerals Highshine Eyecolors Duo and am missing one of the shades. There was only one in the box (a bronze shade) http://www.sephora.com/high-shine-eyecolors-P38459 2?skuId=1583269&country_switch=ca Help!? Thanks!
Back in February I purchased the BareMinerals Swoon Blush at my local Sephora in JCP (Like I always do ). I just realised that it has never shown up online under my purchases and I've never gotten the points for it. Luckily I kept the receipt, I used my BI card and the number is at the top. What should I do?
There are so many different titles written in front of the names of Beauty talkers including me. I wonder are these just the random titles or these are assigned in some sequence,,,,If so it would be nice to post the sequence so all of us know what is coming ahead
Please, tell me what happened to Bite Beauty Deconstructed Rose lipstick (4 shades)? It was up on the website for maybe 2 days... Is it really gone now? Placed two shades in my cart yesterday (April Fool's, ironically), went to finalize my order today, and they're out of stock. Please, clarify the situation for me. Thanks!
Hello! My past purchases pages are loaded with duplicate entries of the samples that come along with my orders. This issues was actually resolved previously, but has come back. The past purchases page is very useful when it is not full of the samples I ordered. I would love it if the issue could be resolved, again.
Hi there, So I'm VIB Rouge have been since November. I attended the spring fling event, and I do receive emails. I live in Ottawa, and I received an email letting me know the new Rideau centre store was opening. Looking back at the email - it said something about another perk of being VIB - a free make-up case with any purchase. I just found out that there was a rouge event that day, that I didn't receive an email for. Why wouldn't I be on this email list, if I registered and attended a ROUGE event there just during the 15% sale? Of course I went that very day to Sephora (after that event ended), but had I had known I absolutely would have RSVP-ed and attended the rouge only event. I missed out on a 25 GC and a load of samples. I'm extremely disappointed that I missed out on this opportunity.
I recently bought a $50 Ole Henrickson Power Peel with 6 3-step packets in it. After trying it for a few weeks (which was the directions, only 1 pack per week) I was completely unsatisfied. I have never returned a product to Sephora before but was told by a friend that the remaining amount is thrown out anyway. So when i tried to return the "power peel" with the receipt and original packaging and 2 steps left, as it did nothing for me, I was upset to learn they would not take it back. I know people try to scam the system and abuse the return policy but this is not the case. I am wondering if there is any step for me to take? I was just trying to follow the directions for the product to work......
Does Sephora know yet when they'll be getting the Tarte Amazonian Clay BB Tinted Moisturizer Broad Spectrum SPF 20 in Agent 16? I see Tarte finally has it in stock online, so I was hoping Sephora would be next...
So I bought a Shu Uemura set over the holiday season that included the UV under base mousse. It dispenses in a mousse form and at first it was fine...I shook it up and it come out as a mousse but now its coming out as a liquid even if I shake it very well. Its very runny and I feel like if I put it on my face it will be a thick layer which I don't want. It is a full size product and I was wondering if its possible to exchange it for another one at Sephora or would I have to contact Shu Uemura directly. And I don't have the receipt for it anymore
Dear Customer Service, I made a return today (3 items) at the Yorkdale Sephora in Toronto. Would like to give a shout out to Jade and her DM, Crystal. These ladies were super nice, even though one of my items was bought back in early January! After I thanked them for a great experience, Crystal told me that, "we try to eliminate the anxiety associated with returns. You shouldn't be stuck with a product if it is not working for you. As long as it is only gently used, we can take it back. We appreciate that you like Sephora so much and we want you to keep coming back.". This is why I make the 1hr drive to the Yorkdale location. These ladies are worth their weight in gold. If any of the MODS are reading this, please help me to put in a good word for these 2 associates. I will return once my No-Buy resolution is over.
I placed an order on Monday and it finally arrived today. ONCE AGAIN, instead of shipping me the 500 Laura Mercier Point Perk, they sent me the Clean Skin one. If it's not in stock anymore, then state it on the website, otherwise, stop sending me the wrong thing. http://www.sephora.com/product/productDetail.jsp?s kuId=1468917&productId=P221140&om_mmc=oth-bt-richl ... I am so irritated right now, I could scream. Mods, if I could have my 500 points back, once again, that would be great.
I logged into my account and see an order number but nothing in the order. I haven't ordered anything so I'm not sure why this is showing up. Anyone had this happen to them? Should I call Sephora and ask them what's the issue? Thanks in advance!