Hi, I ordered this set of Sephora brushes and it arrived today. However I don't think the set was new and had been used previously already. It arrived opened and I can see the leftover tape residue that someone left after opening the box.
Since Sephora sends out 2 versions of the PLAY! box, it would be nice if there were two versions of the unboxing video. I've gotten the alternative box twice in a row, so half of my products were different. It would be nice to get a video on how to use those products.
I just received my first Sephora Play box and am missing the Verb Leave-In Mist. I was particularly interested in receiving haircare products so I am disappointed not to have received it. Did anyone else have this issue? Is there anything that can be done about this?
Hello, imhave spoken to three different people, all told me that they would get back to me and never have. I have tried to place numerous orders, all are now showing as unsuccessful authorization. Is there a resolution to this issue? If not how do we expedite the release of the successful authorization American Express is showing, should I open s claim with Amex?
Hi My birthday comes in October. I would like to receive the Sephora birthday gift. I was wondering how can I apply for my Birthday gift. I made purchase at Sephora online 2 days ago and I was unable to add my birthday gift while checking out. please let me know asap. Kind regards
Hello, I was wondering when the codes for the friends and family sale are being sent out. I was expecting to receive one this year but i have not yet. Can you please insight to when they are being sent out ! my cart is waiting haha
Someone redeemed my birthday gift four days before my birthday. I went in the store yesterday to find out I could not redeem my gift. I logged into my account to find that someone had also bought some lip gel using my my Beauty Insider account in a town I have never been to in my life and did not even know where it was until I looked it up. My birthday gift was redeemed at my local store which makes me concerned that it is a staff member who is using my account. This literally makes my stomach sick that someone is accessing my information and has the gall to wait until my birthday month to start using my account. I just want to bring awareness to this and see if anyone else has or is experiencing it. The staff I spoke with yesterday told me that they do not have access to the accounts but I find it highly doubtful that anyone else would know where I shop and go during my birthday month to redeem my gift.
You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?
Q: What is Passbook? What all can it do?
A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See http://www.apple.com/ios/ios6/ for more info.
Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards.
Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.
Q: How can I add my Beauty Insider card to Passbook?
A: Update your iPhone or iPod Touch with iOS 6:
1. On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.
2. From the Sephora To Go App for iPhonehttp:// www.sephora.com/iPhone or m.sephora.com,
tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email.
3. Sign in or sign up to be a Beauty Insider.
4. Follow the steps to add your Beauty Insider card to Passbook.
Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.
Q: I don’t know if I am a Beauty Insider. How can I get an account?
A: Go to www.sephora.com/beautyinsider and follow the steps to sign up.
Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update?
A: Click on the link or banner on the back of the Beauty Insider pass, then sign in. Sign in to Sephora to Go App for iPhone or m.sephora.com to trigger your points balance to update.
Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.)
A: First, Update your iPhone or iPod Touch with iOS 6:
1. On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.
2. Follow the instructions to upgrade to iOS 6
Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook.
1. Get Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com, and select “eGift Card” from the home screen.
2. Select “Add Now.”
3. Enter the Card Number and PIN from your gift card.
4. Enter your valid email address.
5. Select “Add to Passbook” when your gift card is validated.
6. Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed.
7. Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook
Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update?
A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.
Q: Can I add a plastic Sephora gift card to Passbook?
A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook.
Q: Can multiple people save the same gift card to their Passbook?
A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.
Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?
A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com.
1. Tap the eGift link from the home page of the Sephora to Go App for iPhone or m.sephora.com.
2. Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card.
3. When the recipient receives their gift, there will be an option to Add the eGift to Passbook.
4. Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).
Learn more> http://theglossy.sephora.com/articles/44
So I placed an order couple of days ago and my order finally shipped today. I opened the box and 2 out of 3 samples are missing! I went and checked on my email confirmation, and 100% sure the 3 samples I picked were listed in the order details. What happened here, Sephora???
I just ordered something a couple hours ago from this site and it said it was successful and that i'd get an email shortly about it. I never got the email, should I be concerned? Is my order still coming?
Hello, I lost my VIB welcome coupons and never got the 1 time free custom makeover. I went to the store and they told me to call 1800-sephora to get a coupon mailed. But when I called, they told me to go to the store and ask for one. What is the correct answer? Is there a way I can still get this free custom makeover? Thank you!
I keep getting two emails for my account - one VIB and one Beauty Insider. The beauty insider one never had points until today, so I'm wondering how there's two separate accounts and where these points came from? Is there any way to transfer the points to my VIB? I even tried un subscribing and re-subscribing and still had the same problem :/
Has Sephora considered implementing a recycling program? Even if it's something like "5 empty beauty containers for a free sample." I think you guys need to consider it because it would greatly influence my coming into the store!
Win a new fall look, courtesy of SEPHORA COLLECTION! Take our short quiz on Kik and you’ll be entered in our sweepstakes for a chance to win over $400 worth of beauty products. How’s that for beauty uncomplicated? Add ‘Sephora’ on Kik: https://itunes.apple.com/us/app/kik/id357218860?mt =8 https://play.google.com/store/apps/details?id=kik. android&hl=en NO PURCHASE NECESSARY. Odds depend on number of entries received. US residents ONLY, age 13 or older. Enter by 10/11. 1 entry per person. 1 winner selected; approx. prize value $407. See official rules attached.
Hello - I am missing the Smashbox Always On Matte Liquid Lipstick from my October Play box; I really wanted to try the product. Also noticed I had not gotten my Sephora Rouge Shine Lipstick from last month's (Sept) box. I'm super disappointed that I haven't been getting the full 5 products that are promised in the box for the past 2 months... I was never notified of the situation and I'm not satisfied that there wasn't a comparable replacement sample.