I replied in a thread that was active yesterday; however, have received no response, so I am going to post it here... I placed my order the morning of 04/21/2017 and have not received any shipping information yet. The last few times my order stayed "In Progress" for more than one day, my order was cancelled (card charged) because of different billing and shipping addresses. This is becoming very frustrating. I moved and still have a bank account affiliated with my address back home, where my parents live. With the order in question, my mother wanted to pay for it as a congratulatory gift. The system needs to stop cancelling orders when shipping and billing address are different even though the information is accurate, which is demonstrated by charges placed on the card. In November, a representative was able to help me and put notes all over my account/push my order through. I've called twice and no progress has been made (both representatives were very nice, but didn't seem to be able to push it forward for me). Please help.
What's the deal with your new website? Many links are broken or take me to blank pages. The menus drop down for a micro second. I have to try several times before I can grab a link (that is then broken or a blank page). Even my Beauty Talk links are broken! However, Beauty Talk is the only thing that seems to work moderately well if I can get past the screen not scrolling or scrolling significantly past the next item. I hope this is just a test run or an anomaly that will be fixed shortly (like within the next few hours). I don't normally complain, but I don't like change and I don't like change that doesn't work.
Hi, It says on my order status that there was an unsuccessful authorization but my credit card was still charged anyways. Can someone please help me clarify this situation please? The sale is ending in a few days and I still want my order! Thank you
hello , i bought over $400 in store on Friday, become a VIB, but not try order online yet, today i wanna buy more through online, but my status not VIB, how can link my VIB card with my account online ?
I purchased something in store today and asked the cashier if I could receive samples with my purchase. She did not seem okay with this. She rang up my purchase, gave me my receipt and told me to have a good day.
I placed my order on April 19 and i still did not get anshipping confirmation. Some items in my order are already out of stock i am afraid they won't be fulfilled in my order. Can i know if my order is cancelled or shipped ?
Every time I try to log in with a password I know is correct, it takes me back to the loin page repeatedly with no message indicating what is wrong. This happened when I tried to check out on my computer thievery time i clicked log in it took me back to my basket. I was able to check out on my phone. What's going on?
Hi, I have a store credit card with almost $140 on it, but most of the things I want to purchase are literally only available online ( Nest Midnight Fleur Travel Spray with Refils is one of them--only available online). Is there a way the credit can be transferred onto an e-gift card so that I can purchase the items I want. Thank you.
One of the items I ordered Tuesday is the Clinique Crayola Chubby Stick Crayon set of 8. It was full price on Tuesday but today I saw that it has gone down in price by about half. Is there any way I can get a price adjustment?
how does sephora not pay attention to thier clients. i went to an in store to return a foundation and was not given my full payment. they did not give me my tax money back and asked them why not instead the manager was very rude and just said in passing they is nothing she could do. yes there is give me my full refund. i have been calling sephora nad hoenstly not helpful at all like its like no one cares. we work hard for our money. honestly im hurt because its very unrthical thats like someone stealing money infront of you. i hoenstly cryed.
I order some products 2 days ago and my status is still sitting at "In Progress", which I've never had take so long before. One of the items I ordered is also now listed as out of stock, so I am wondering if that is affecting it, and would also like to know when and if my order will be shipped? I'm needing it by Thursday of next week, so I would like to know if I will receive it in time or if I will to drive to another city to purchase something similar (because it's now out of stock) and then drive back again after receiving the order to return the items. Very frustrating. Thanks!
Hi, I've been having some issues linking my account on my laptop on the sephora site to my Vib rouge member because the site says that I am only a beauty insider. I went to use the spring discount and it would not let me because it claims I am not a vib rouge. If you could help in any way that would be great
Hi! How do I delete my Sephora account. I have another one that I use as my main one but for some reason this one is on my main email. I cannot change my email because this one is already taken. Is there a way to delete this account since I never use it?