I am avid and frequent shopper at Sephora. I just had a very disappointing experience with an online order. During checkout, the website clearly indicates that gift packaging is FREE. When I confirmed my order total, however, I noticed that I had been charged. Not only was I charged for the gift packaging, there was also a Duty charge. I have placed online orders on Sephora before, and I have never been charged for either gift packaging or duty. When I called the customer service hotline to rectify this matter, the associate seemed completely disinterested in helping me. Both her and her manager vehemently stated that gift packaging was not complimentary, and there was nothing they could do to help me. I would have gladly sent her a screen shot as evidence. I have had minor issues with online orders from Sephora before, but they were always resolved quickly, efficiently, and in a friendly manner. Never have I received such poor customer service.
Hi. I have given wrong shipping address. My order number is 2193002482. Items haven't started to send yet i guess, cuz i realize it when i just finished ordering!!! only few minites ago. Please help me to edit shipping address. This is very urgent. thanks.
Placed an order, and I forgot to change my billing address.. Anyways, they said I needed to fix it but they already charged my card. I don't want this on my card twice- but there is no record of my order.
Hi i buy from sephora.com And I've paid $258.58 ,then after hour they send to me : "Thank you for shopping at Sephora.com. Your order -...- has been cancelled. For your own security and protection, we have cancelled your order because we were unable to confirm your payment information. ...We are currently unable to process payment with international credit cards. Please visit our Sephora store on Amazon.com to place your order. Thank you for your understanding." What can i do ,I can't call them Pleas HELP
Okay, so I just placed an order for some stuff and when I checked my bank account online, I saw that Sephora charged me twice! Is there a way to fix this or get a refund back for the second charge or something?
I just graduated form Empire beauty School and I get my license in cosmetology next month.I really just want to be a makeup artist.I live in Chicago.The fashion and beauty industry isn't that major here.Any advice -Up&Coming
hi, i received an order today and none of my samples were in the box, including a deluxe sample i had ordered with a promo code. the invoice is not initialed and nothing is checked off on it. i am so disappointed! they were especially good samples too that i was so excited to try!
hi my order has unsucessful authorization as it's status, but the funds have been held from my account? i used a mastercard in australia to send to a US address. I can't call sephora either because my phone won't let me call your number because i'm in australia :/
I placed an order on Sephora.com tonight. When I got to checkout, and after much frustration, I realized you can only use one gift card per order. I received two gift cards for Christmas and wanted to place one large order. I called Customer Service and the rep I spoke to was awesome. She was very sweet and helpful...can't say enough good things about the experience. However, with the growing popularity of gift cards, I sincerely hope that Sephora.com can fix this issue and allow more than one card to be entered at checkout.
I placed an order on sephora.com today and after I clicked place order, I got an error message saying my information is incorrect, so I double checked it and placed the order again and received the same error message. I checked my account orders and it says I have no new orders placed. I checked with my bank, and I have two charges from Sephora that are processing. I am confused about whether the order went through or not, and if I did I only intended to make one order, and if it did not, why am I getting charged? In need of help! Thank you!
i placed an order online not too long ago, and it shows that one order was placed on my sephora account. however, my online bank statement shows that i was charged the same amount twice. is this normal? how do i get this fixed?
I placed an order on Nov 8th. The order number is 22****4719. On Nov 14th UPS noted that they delivered the package to a woman but actually I didn’t receive it and didn’t know who she is. My husband reported to Sephora and the customer service helped us to file a claim to UPS to invest this case a day later. It needed 8 business days to process. We understood and trusted Sephora would help us figure out the issue. We were too naïve. Nobody gave us any feedback until my husband call them again. The result was that UPS said they have delivered the package and Sephora can’t refund or resend the package again because it is worth $640.67. We requested Sephora to open a new claim to UPS again. It took another 8 business days and we didn’t received the call from Sephora for the resolution. Called Sephora again to ask update on Dec 11th, they said UPS stated that Me and my husband acknowledged that we received the package and Sephora won’t responsible it and won’t submit the claim again. My goodness, it was ridiculous and unreasonable. If I had received the package, why I still make noise here?? We called the UPS directly, they always asked us to contact the shipper. I am so disappoint and angry. Sephora phone customer service didn’t take care of me and didn’t help anything. Sephora and UPS passed the buck each other. Who cares about my package? It has been a month since I made the order from Sephora, I still haven’t received my package or refund the lost. I am really frustrated about this shopping experience on Sephora online. What should I do now to get my lost back?
I went Christmas shopping at Sephora a couple days before Christmas, and earned a VIB status in-store, and got the card and everything, but when I tried to register online just now, I was prompted to sign up to be a Beauty Insider, which I thought I was before I was VIB anyway? I'm really confused about what's going on? Can someone help??
Hello, I've been having this issue since always. I've contacted support on two occasions about this but did not get a definite answer. Under earning points it says that I suppose to get 1 point per 1 dollar spent. Some how, when shopping on Canadian site I never get 1point/dollar. Just as now, I spent C $125 (before tax) on Josie Maran Argon Oil, but got only 96 point (I had 78, and now have 174). Please don't tell me that there is nothing wrong with my points because clearly I get much less points than I should (according to 1 dollar =1 point principle). Can anyone explain what is going on with Canadian points? Why am I not getting 1 point/dollar? Thank you.
Hey Sephora, I sent out a return about a month and 1 week ago and still haven't heard anything about it. I'm getting a little antsy now about how long it's taking to process. Is there anyway to check on the status of the return?
I've had a beauty insider card for several years, but I'm making an online purchase for the first time and there's nowhere to add my card so I can get the points. I thought I used the same email when I signed up! Also, I just received a VIB card and I was wondering if there was any way to combine that account with my old card.
You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?
Q: What is Passbook? What all can it do?
A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See http://www.apple.com/ios/ios6/ for more info.
Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards.
Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.
Q: How can I add my Beauty Insider card to Passbook?
A: Update your iPhone or iPod Touch with iOS 6:
1. On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.
2. From the Sephora To Go App for iPhonehttp:// www.sephora.com/iPhone or m.sephora.com,
tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email.
3. Sign in or sign up to be a Beauty Insider.
4. Follow the steps to add your Beauty Insider card to Passbook.
Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.
Q: I don’t know if I am a Beauty Insider. How can I get an account?
A: Go to www.sephora.com/beautyinsider and follow the steps to sign up.
Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update?
A: Click on the link or banner on the back of the Beauty Insider pass, then sign in. Sign in to Sephora to Go App for iPhone or m.sephora.com to trigger your points balance to update.
Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.)
A: First, Update your iPhone or iPod Touch with iOS 6:
1. On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.
2. Follow the instructions to upgrade to iOS 6
Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook.
1. Get Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com, and select “eGift Card” from the home screen.
2. Select “Add Now.”
3. Enter the Card Number and PIN from your gift card.
4. Enter your valid email address.
5. Select “Add to Passbook” when your gift card is validated.
6. Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed.
7. Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook
Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update?
A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.
Q: Can I add a plastic Sephora gift card to Passbook?
A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook.
Q: Can multiple people save the same gift card to their Passbook?
A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.
Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?
A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com.
1. Tap the eGift link from the home page of the Sephora to Go App for iPhone or m.sephora.com.
2. Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card.
3. When the recipient receives their gift, there will be an option to Add the eGift to Passbook.
4. Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).
Learn more> http://theglossy.sephora.com/articles/44
I just realized I have two different numbers for my online beautyinsider account and my physical beautyinsider card that I use for in-store purchases. Would it be possible to combine these two cards? Thanks