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My VIB Rouge $25 off $50 email hasn't come!
I  received a postcard saying my coupon would arrive in my email on the 2nd and it never came! Would love to use my coupon! Please help!
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mlkuckuk / NEWCOMER / replied
I got my post card as well but not my email! I'm waiting to get it so I can buy gifts!  see post
sweepstakes
Hello,   I submitted a photo today for the beauty sweepstakes and it uploaded the same photo twice. I don't want to be excluded for uploading 2 of the same photos, especially in the same day. My username is Caroline24.   Thanks, Caroline
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BEAUTY BRAINIAC Caroline24 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
The issue seems to have resolved itself. Thanks anyway!   see post
Not able to use my reward card - VIB Rouge vs. VIB!
My beauty insider status changed from VIB to Rouge during the last week of November. I received a VIB reward card via email, which I am fine with, as I did not meet the Nov 14th cut-off for rouge reward.   My problem is that the system is not allowing me to use the VIB reward promo because my status is rouge now. I get the following error: Must be VIB and purchase a minimum of $50 of merchandise to qualify. One-time use only. Only available for Canadian clients.   Can someone please help? Thank you!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi awonderland5!    If you have also recently upgraded from Beauty Insider to VIB, or from VIB to VIB Rouge, you will also have to contact us at 1-877-SEPHORA. That ... see post
I am not getting eamils
I am not getting emails from you. I had this same problem last year. I am subscribe to your email list and they are not going to my spam or junk mail.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mimera929!    I'm sorry you haven't been receiving emails as well as the Holiday Rewards code! I'm going to do a little research and reach out to you via private ... see post
Have not received my coupon code.
I have no received my coupon code for the Loyalty Reward. I have been checking my email several times today, and it is not in my junk/spam folder either.
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mel0220 / NEWCOMER / replied
I'm having the same issue. Received the postcard in the mail to look for the email. Called customer service on Friday and they said it's a known issue to keep checking m... see post
Loyalty Reward
Received a $20 off coupon but shouldn't I get a $25 off coupon as VIBR? Anyone help?
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BEAUTY BRAINIAC Amandaaah96 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Okay! Thank you so much! see post
Rewards Card
Hi, I never received an email with my $25 off 50 code. Could somebody help me?
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SPECIAL GUEST Qi423 / SPECIAL GUEST SPECIAL GUEST / replied
Me too... see post
Have Not Received Loyalty Reward
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.  
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dfwtravelgirl!    I'm sorry to hear that you've experience a similar issue. I'm reaching out to you now to further assist you!  see post
PLAY! By SEPHORA Box Versions: Your Questions Answered
Hi PLAY! by SEPHORA subscribers,   Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!   Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.   Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.   Q: How does PLAY! by Sephora decide which products to send to subscribers each month? A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.   Q: What if I don’t like the products I received in my box? A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home. OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or playhelp@sephora.com.   Q: What is the PLAY! PROFILE and how do I update my information? A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.   Q: What if one of the products in my box is broken, damaged or missing? A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at playhelp@sephora.com. We’re here to help!  
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katt1114 / NEWCOMER / replied
I subscribed and submitted payment info then received a message after completion of the subscription that said my items wer out of stock ? I just want to know if I succe... see post
did not receive VIB 50-25 reward card
did not receive VIB 50-25 reward card.. Can someone help me?
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BEAUTY CELEB deniiiiii / BEAUTY CELEB BEAUTY CELEB / replied
SAME :( Someone help us! see post
DID NOT RECIEVE MY $25 OFF $50 CODE
I have been checking my email all day - junk and spam folder. Received nothing. Where's my code?!!!
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kateanne10 / NEWCOMER / replied
Good morning:   I'm having the same issue as well!      see post
VIB Rouge coupon
I am a VIB Rouge, but I did not receive any holiday coupon. Can you send me again?
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BEAUTY BRAINIAC libby242 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
I haven't gotten mine yet nor did my sisters. This is really stupid of sephora to only send them out to a few people cause the stuff I wanted to get might go out of stoc... see post
Never received my Loyalty Reward by email
I am signed up for email but never receive anything.  I got a card in the mail saying I would receive a reward card offer for $15 off $50 and haven't received anything.  I would like to place an order and use it.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Reitre!   I'm sorry to hear you haven't received your Holiday Rewards code. I'll be sending you a private message shortly to help you out! :) see post
Made purchase didnt get points
I purchased UD smoky palette and NARS velvet lip glide in bound at Sephora inside jcpenney and i haven't received my points for this yet
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jen81!   I'm sorry to hear that you didn't receive the points from your recent purchase! I'm going to send you a private message to further assist you! see post
Never received email from sephora (didn't get $25 off card)
Hi, I received a card in the mail telling me I would receive a coupon for $25 off $50 in my email for being VIB rogue but I never received the email!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cfinn!   I'm sorry to hear that you're having the same issue! I'm sending you a private message now to help you out. :) see post
req
Help? I am Rouge, logged in, have not yet used my Reward code, and have exactly $50 in my cart but it gives me this error (code blurred below for security). Oh and I am ordering via Canadian checkout from Canada w/ Canada-based account, so that's not the issue either. Error text and email fine print both said orders must be minimum "C$50 or more" (not "for orders over C$50") so this should work. I tried adding a $1 item and then it worked. Promo was removed when I took the $1 item out of my cart. And I do not need the $1 item. Would prefer not to clutter my life up with extra stuff like that. Any assistance?  Thanks!    
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HALL OF FAMER dyslexia / HALL OF FAMER HALL OF FAMER / replied
Oh, that is weird. Mine at least works as soon as I add anything to bump I over $50 even. If you have $62 in your cart and same error, something's very off. I'll try cal... see post
Have not received the $25 VIBR coupon.
Sephora really needs to step it up if they want to keep their customers.
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BEAUTY CELEB mztle / BEAUTY CELEB BEAUTY CELEB / replied
  I haven't received my VIBR coupon either. Could you help me out please. see post
Never received the BI loyalty reward code
Hi,    I never received the Sephora $15 off $50 dollar or more purchase loyalty code by mail or email. I am a beauty insider.   I have emailed Sephora customer service, but received no response.    Please, let me know.    Thank you all!  
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ASUS90!   I'm sorry to hear that you didn't receive the email containing your Holiday Rewards code. After taking a look into your account, I found that you've bee... see post
Haven't received my $15 rewards code but did receive the post card in the mail
I haven't received my $15 beauty insiders email code but I did receive a post card in the mail saying that I would receive one on Dec 2nd. I didn't.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rosybelle11!   I'm so sorry that you haven't received the $15 off Holiday Rewards code yet. I'm going to send you a private message to further assist you! see post
holiday reward card
As VIBR, I have not received my 50-25 code by email. Please help me! Thanks.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi XingR!   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help you out! :)... see post
I am VIBR and have not received the loyalty rewards email. I received the post card last week. How can this be resolved?
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rolean,   I'm sorry that you haven't received your Holiday Rewards code yet! I'm going to send you a private message shortly to help you out. :) see post
HAVE NOT RECEIVED MY VIBR CODE
As VIBR, I have not received my 50-25 code by email. Please help me! Thanks.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Dora0627!    I'm sorry you haven't received your VIB Rouge Holiday Rewards via email yet. I'll send you a private message to further assist you!  see post
Did not receive my $15 off $50 code!!
I've been a member for years now, but I didn't get the Beauty Insider's $15 off $50 code this year or the last. Not sure why, because I still do receive emails from sephora once in a while. Really would love to get that code this year!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BethHo!   I sent you a private message earlier pertaining to your Holiday Rewards. Let me know if you need further assistance! :)  see post
vib rouge status question
hi, so right now I have vib status until 12/2017 but I'm pretty close to reaching vib rouge status. my question is, once I reach vib rouge will it update so that I have it until 12/2018 or will it remain the same length as my current status? 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi hipsypixi!   If your VIB account upgrades to VIB Rouge before the end of 2016, you will maintain Rouge status only through 2017 and not through 2018.  see post
Loyalty rewards email??
I still have not received my $20 off $50 email and I'm worried it's not going to come! What should I do??
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi itsalysonhope!   I'm very sorry to hear you haven't gotten the email containing your Holiday Rewards code yet. I'm going to reach out to you via private message t... see post
Loyalty Rewards
I received a pamphlet in the mail stating that I should anticipate a loyalty reward today, but haven't received an email? I know for sure I'm at least VIB status.
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becca2016 / NEWCOMER / replied
I'm also having this problem please help  see post
Order with Promotion Code
Hi! I just placed an order, but forgot to add a promotion code.  Is there a way to still get the promotion?  Please help! 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi x4x3x2x1x!   Regretfully, we are unable to cancel or modify an order once it is placed. Your VIB Holiday Rewards code is valid until December 14th, and may be use... see post
Missing items! Help!!!
Hi! I received my package today and one of the items I ordered is missing. How can I get it now?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi thaotr1209!   I'm sorry to hear that you were missing an item from your recent order! I'll send you a private message to help you out. :) see post
No Rouge Reward Code yet!
I haven't received my rouge reward code yet. I tried calling the rouge line but I get disconnected every time. Can someone please look into this. Thanks!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Victoriamarie23!   I'm sorry to see you're having the same issue. I'll also be sending you a private message shortly!  see post
Rouge Reward Card
I got an email with a reward gift card of $20 off for VIB, but I attained Rouge statues on November 13th. The Card I got in the mail with the guidelines said that as long as I attained Rouge status before November 14 I would get the 25 off. Please assist. 
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SPECIAL GUEST angelica92 / SPECIAL GUEST SPECIAL GUEST / replied
So I have to call them and list what i want to buy and then like read my credit card off?  see post