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Beauty Insider
I made a purchase two weeks ago at the store and my points don't show up online. What should I do to redeem them?
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steff123 / NEWCOMER / replied
I have the same issue can I get help please? see post
Adding beauty insider card to online account
So I've had a beauty insider card for a couple years now and I make all my purchases at the store. I now have an account online but would like to add my card & points to my online account, it seems I may have link them but do not know how   Thanks, Laura!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MedLaura,   I would be happy to help you out with this! I'm going to send you a private message now so I can further assist you. Thanks! see post
I have my receipt and want to add a previous purchase to my beauty insider account!
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@rocky20-   I'm sending you a message to help with this! see post
Ciate #SephoraSweeps on Twitter
Spring break is upon us and Ciaté’s NEW makeup line is here to make it the best one yet!   Enter for a chance to win a prize package of 27 amazing items from their new collection. To enter for a chance to win, make sure you follow @Sephora on Twitter. Between March 25, 12pm PST through March 26, 12pm PST, tweet the following sentence and fill in the blank: “Hey @Sephora, I can’t do spring break w/o my ______ #SephoraSweeps”.   Don’t forget to include #SephoraSweeps in your tweet. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on March 25 through March 26 for updates.   See rules here>
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SCENE QUEEN spzk / SCENE QUEEN SCENE QUEEN / replied
Hey @Sephora, I can't do spring break w/o my benefit roller lash mascara! #SephoraSweeps see post
points didnt show in my account
So I made some purchase yesterday in-store, even though my card was scanned, my purchase and points did not show up in my online account.  Can anyone help? I still have the receipt with me.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jwyn,   It can take about 24 hours for points from an in-store purchase to appear in your account, but if an error occurred and the points were added I would be h... see post
I want to link my VIB card to my online account. Can someone please help me?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lilycranied,   I can help you with this! I'll send you a private message requesting more info. Check your messages when you get a chance! see post
recent transaction, help!
I recently made a transaction in store on friday 3/27 and my points are not reflecting what I bought in store at all, and the girl scanned my VIB card. Is there any way I can get some help on this please? I would really like for my card to reflect my points, also on my purchases it's not even reflecting the transaction either.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kenken9,   I can assist you with this! I am going to send you a private message to get a little more information from you. :) see post
can someone help me link my beauty insider to my online account ?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi pathao,   Sure! I can help you with this. I'll send you a private message requesting more info. see post
VIB
Hi, I am trying to link my VIB card to my online account and cannot figure out how to connect the two. Can you help? Thanks.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lia723,   I would be happy to help you out with that! I'm going to send you a private message now so I can assist you with that. Thanks! see post
Adding Points
Hi there,    I have had a Beauty Insider Card for over two years now, but up at the top it says I have zero points - I have usually given the cashier my card, but seems like no points are there.  Also, how do I add a in-store purchase receipt for points? The cashier mentioned I could do so online. Can someone point me in the right direction?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SumH,   I would be happy to help you out with this! I'm going to send you a private message now so I can further assist you. Thanks! see post
My order was cancelled and I was told I violated policy!!!!
I made an order from sephora.com. At some point, my order has cancelled. Sephora sent an  email to spend more money to keep my status. So I did!! I found a very popular lipstick which I used to pay very high price on eBay because it is always out of stock. So I bought many , I think that's why the order has cancelled. So I talked to CS and one guy told me I am fine to make order from online. However my order has cancelled again. And the other agent said I can't make order through online anymore because I violated their policy but she doesn't know which policy I violated. Don't tell me "call Sephora CS". They are very unhelpful and didn't want to help me. She seems very annoyed about my issue and it was very unpleasent experience. I am asian, and may not good at English, but I live in USA and I am a good buyer. I don't have time to go to shop. Please tell me how to fix this issue. And don't tell me call Sephora. The agent told me I will have the same answer anyway. Is it true?
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SPECIAL GUEST YunaBell / SPECIAL GUEST SPECIAL GUEST / replied
I totally understand your point. And I am not totally blocked because I can still log in my account. So it was kinda different situation. I bought like over 5 each shade... see post
I threw away my 10% vib coupon
Im going to go on a shopping spree tomorrow, can I give the SA the online code or do I need the card.  
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Masaya,   You should be able to give the cast member the online promotion code for the 10% off VIB Coupon. If you still have the email from us saved, you can even... see post
Points not added to account
I purchased an Anastasia Beverly Hills Contour Kit and a Tarte Slenderizer Contour Brush today in a Sephora store, but my card was not scanned and I did not receive points for the purchase as a result. Is there a way to have them added to my account? It was about $72 worth of points and I'm going to be sad if I lost out on them. I have the receipt as proof of purchase if needed. Thank you.
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jwyn! Please allow 24 hours for the purchase to reflect on your account. If it's not showing up then, let me know and I can make sure you get your points!    Chee... see post
Algenist multi-perfecting pore corrector geil moisturizer in Germany
Hi there, I was wondering why I can't find the Algenist multi-perfecting pore corrector gel moisturizer in the German Sephora online store. I bought it in NYC a in December and it was amazing, but it's empty now and I would really love to buy another one. Are there any ingredients inside, which are not allowed in Germany?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mrspink94,   I'm sorry that you are unable to purchase that item on the German Sephora online store. We do currently ship to Germany from Sephora.com if you would... see post
Need help merging accounts
I have been a beauty insider for a couple of years now, but just recently started using the website.i'm not 100% sure, but I'm pretty sure that I had to start a new account. Is there anyway that I can merge my old beauty insider card to my account that I have online?  
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@kmiller20,   I'm sending you a message now to link up your accounts! see post
VIB E-mail
I got an email welcoming me to VIB status ( yay) and it mentioned a welcome kit I could get online OR instore- however I do not see anything online- even with clicking on that part of the e-mail- I am taken to the site only. I am limited from going often to the store alas, and do most shopping now online. Can you tell me where that welcome kit is? Thanks! I just started wearing makeup at age 61 and I love Sephora! Expect to head to ROuge too lol since I hit VIB in two weeks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meggieprice,   You'll be prompted to add the welcome kit during checkout when you're placing your next order! If you're not prompted, please give us a call at  1-... see post
On-line registering error
I opened a BI acct in store but when I registered on-line my points/purchases did not show. Is there any way to link this information now?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Sure! I'll send you a private message :) see post
Laura Mercier Illuminator "indiscretion" restock?
Hi,   I was wondering if this product will be restocked.    LAURA MERCIER Face Illuminator Powder ITEM 1677731 SIZE 0.35 oz COLOR Indiscretion   Thanks!    
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HALL OF FAMER minibux / HALL OF FAMER HALL OF FAMER / replied
Nooo... that is not the answer that I was hoping to read.  Even if enough people are begging for this product?    Very sad... see post
almost up, and I certainly don't want to lose my rewards! Thank you :)
Hi all. I was wondering how to add a card to this account. My birthday month is almost over, and I certainly don't want to lose my reward! Thank you  
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there! I can help you add your card to your account! I am sending you a private message with more details.    Cheers!  Kevin  see post
A photo of a receipt?
Hi,   So I recently bought a highlighter pen mistaking it for a concealer and I would like to return it for a nice heavy duty concealer. I've only used it a couple of times (bought it a few days ago) except I'm traveling right now and my receipt is at home. Is it alright if I could have someone take a photo of the receipt and I can show it at a Sephora counter to return/exchange it?    If it's not possible to return it (since I don't think I have the card) could I exchange it for a different color?    Thanks! 
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi TMiki! For questions regarding your in-store return, please contact the store directly! They will be able to better assist.  Regards,  Kevin  see post
broken concealer..can i exchange it?
hey, i was wondering if i could exchange my nars concealer bacause it broke and it has only been used lightly? I also do not have the box for the concealer.
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI Harnoorj! For questions regarding your exchange, please reach out to your local store! They should be able to exchange it for you if they have the item in-stock.   ... see post
Q. Two Accounts!
Hi, I registered for an account today in store without realizing I already had an account. How do I either delete or merge these accounts?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi hannahdd,   I can merge your two accounts for you! I'll send you a private message requesting more info so I can help you out with this. see post
Merging online account and Beauty Insider Card
Could someone assist me in merging my digital and real beauty accounts?  It would be greatly appreciated. 
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KrushingIT, I can help you with that. I am sending you a private message with more details.    Cheers!  Kevin  see post
Sephora Rep Needed Immediately
I have been searching for a valid discount code for hours, i have placed many large orders over the past few months, the pending order in my account right now is over $300. can you please give me a satisfactory discount code so I can finally place my order? Thank you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AJack55,   We do not have any discounts that offer a total percentage off your order available at this time. You can view all available promotions at the followin... see post
Return After More Than 90 Days?
Hello, i bought a foundation in october of 2014 and i started using it in january of this year. Unfortunately it was the wrong color for me. I still have the receipt and the original packaging. Is it possible to return or exchange the product at a sephora store or is it too late?
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beauty2141 / NEWCOMER / replied
Thank you so much Zanna!! see post
Charged for Order?
I just ordered some different products, but when I went to place the order, it said that my information was incorrect. I double-checked and resubmitted, and got the same answer. However, my card was charged once and my beauty insider points reflect the purchase as well. When I went to my personal page,it has no order number. I also did not get a confirmation e-mail. 
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Afaszewski / NEWCOMER / replied
Thank you! see post
Q. Linking accounts??
I signed up for beauty insider in store but didn't give them my email. I later made 2 accounts with 2 separate emails trying to find a way to link them to my card myself online. In store when I forget my card I will give them one email and sometimes my sister will give them my other email to give me points. I would like to transfer all my points to one email and link it to my card please.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Karma1996,   I can link your accounts for you! I'll send you a message requesting more details so I can complete this process. Check your messages soon! see post
I have two beauty insider cards and an online account...
I have two beauty insider cards and I just made an online account in hopes I could add the two cards to it. Is there any way I could link all three?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi FunnyFace1957,   I can link your accounts together for you! I'll send you a private message requesting more details. see post
5 free samples
I added 5 free samples to my order along with other things and I got my two items but I didn't get any of the samples! They're listed in the order form with the package and the order form online but I never actually got them. I was really looking forward to trying some of those samples out....Is there anything I can do?? Or did they just run out, which is totally understandable.
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BeautyNerd76 / NEWCOMER / replied
Darn! Thanks anyway! :) see post
How do I add the beauty insider card I got in store to my online account?
pathao / NEWCOMER / replied
can you message me as well on how to link my beauty insider to my account see post