Hi! I had posted this question in a thread that was previously started about this product, but it looks like that may have gotten lost in the shuffle, so I thought that I would try again here. The Kat Von D Metal Crush eyeshadow in "Thunderstruck" had disappeared from the Sephora site (causing some concern), but is now listed as out of stock with an option for restock notification. I signed up a while ago, but I was hoping that you could please let us know of a potential time period for the restock. I'd really appreciate any information you could provide. The item number is 1711035. Thank you for your help!
I haven't purchased my products yet, but the triple points aren't showing up. Do I need to check out and then check my account later? The fragrance products in my basket are definitely eligible for the promotion.
My first order is still pending. I ordered on the 5th and it says pending but that the information was sent to the warehouse. I placed another/different order on the 8th and it will be here tomorrow. Whats going on?
Hello! I reached VIB status on December 31, 2015 and never received my card. I've visited my local Sephora inside JCPenney and asked for it and they said that they don't have any and don't know when they will be getting any in. I called Customer Support and received no help there either - the rep told me that she needed an item number and seemed confused as to what I was requesting. Any help that you could provide would be appreciated! Thanks!!
seriously i don't know what's up. no matter who i contact nothing happens, i had serious doubts about receiving this package today even though it was assured that it would, even though it marked in route for delivery. it got shipped back to Mc Allen, TX, United States 02/08/2016 5:58 P.M. The package has been redirected and forwarded to the delivery center.
I was wondering if anyone could help me with my beauty insider account. I am a VIB and have points from shopping in store but my online account says I have 0. How do I get my points and status to show up online?
I bought some stuff in store two days ago when I paid at the cashier she didn't tell me how much the point I have or ask me about any reward I want to get. When I got home I checked my points it is still the same I waited to past 24 hr but nothing change. I looked at purchases in my beauty bag (in application) they did not show anything I bought last time either. Can someone help me please? I spent almost 300 and I still have the receipt too.
After holding on the phone for 15 minutes I've decided to come here for help. My package was shipped to work, as OnTRAC can't seem to find my front door. Now I get a message the Business is closed upon delivery. Drivers are lying I work here, there is a receptionist and 100 employees here. What is going on with Ontrac, perhaps they just don't want to deliver.
Please find my package, office is open till 5pm, Shipping Dept till 6pm.
Hi, I recently purchased a NARS Radiant concealer in-store but didn't receive any beauty insider points for it. I have the card stored on my phone, which I gave to the cashier before the transaction was completed -- i'm pretty sure she scanned it, but my points haven't shown up on my account yet. Is there anyways I can have these points added or would I need to repurchase the item? Thanks
There was a sign that the billing address was not right at first, I checked twice and resubmitted the order. However, same red lines appeared on the page. Then I called card centre, traced two approval transaction numbers, 2 transactions were debited on my card in 2 mins with the same purchase. Can you help me solve the problem?And could you help me to find my transaction record/ order number....etc? Thanks!
I am beyond upset. held back. exception, returned to center, will redeliver monday. this package was supposed to be in my hands on the third, i ordered it since last month 30th. it got held up. yesterday i had to spend hours on the phone to finally get them to redeliver today. then what do i get? the ups guy in front of my house and taking hte freaking package back. what do ups cs and sephora cs say? oh, that there were updates in the account and now yadadada? the update was done by the ups agent who so kindly helped me out yesterday and told me it was there but it wasnt sorted at the place for pickup, even though before that i was told i would get an email of the time to pick up the freaking package. okay just enough is enough. refund my money, take your package back since ups still has it, and i'm pretty sure i'm going to get more freaking bs about it not being able to be delivered. i'll just order it from the website itself and hopefully they use usps or fedex. this is freaking ridiculous. f your 250* points. They mean nothing if this ups service is crap. For all I know, that 70 dollar bottle is broken by now.
Hello! So I returned an SK-II set in store yesterday and I was told that I could exchange it for another item. Since the 3x point fragrance promotion was going on, I purchased a $65 fragrance set but have yet to see the points show up in my account. I still have the receipt if needed - I just purchased the set yesterday under "regular sale" so I'm not sure if it just needs a few days to show up or if it wasn't recorded. Usually Sephora records past purchases fairly quickly so I just wanted to make sure this was there! Thank you!
I placed two orders using 4 egift cards (2 each). One order was successful and the other one had an "unsuccessful authorization" - which I wasn't notified about! I had to open up my order history! I was wondering why shipping was taking so long and much to my surprise, my order didn't go through WITHOUT ME BEING NOTIFIED. So I placed the same order. AGAIN, UNSUCCESSFUL AUTHORIZATION. THIS NOW THE THIRD TIME I AM PLACING THE ORDER. THIS IS GETTING RIDICULOUS. Can anyone assist?
After a rough day at the office, I was looking forward to my Sephora packages today. I had placed two orders with a $200 giftcard I got for christmas, I thought it odd that one was being delivered by UPS and the other by OnTrac. I prefer UPS as the driver leaves the packages tucked nicely on the side of my entry way whereas, OnTrac, literally tosses it and usually leaves in near my front entrance. I've never had a problem until today. My package from OnTrac showed that it was delivered, my husband and dog were home, didn't hear anything, no barking, no sound of a vehicle in front of our house. I immediately call Sephora customer service, while on hold, I cut up an avocado made some guacamole and enjoyed a snack while waiting, as I continued to hold, I changed out of my work clothes, shoot an email to the first mod I found that has helped others, look at the time, it was over 20 minutes, I decided to use my other phone and call OnTrac directly. Well they tell me the package was delivered and that I should call Sephora, I let her know I've been on hold with Sephora and let her listen to the hold music. End of conversation, she noted that I called. At the 30 minute mark, a sephora rep finally gets on the line. By now, I'm clearly aggrevated but the rep was calm and nice, put me on hold to call OnTrac, fine do what you have to do, find my package. She gets back on the line only to frustrate me further, I will have to wait 8 days while an investigation goes on. Investigate that my package was delivered to the wrong address, how will they know that? While our call was coming to an end, my door bell rings and guess what it's my other package being delivered, I yell to my husband is it UPS or OnTrac???? Wishful thinking, it was my reliable UPS guy. Sephora rep says let me look up your other order, I told her I don't need her to look up my other order, it's here. Find my other order. No reassuring I'll get my goods or at least my giftcard funds back? What about the 30 minutes of holding? The stellar service I got for my time and frustration was compensated with 100 pts. and a 8 day waiting period. My husband clearly seeing my frustration promises to order me my goods and ship it to the office. For those that have had missing packages please tell me the money or goods actually get back to you..... Sorry for the Rant.
Thanks Sephora... in 2015 I attempted to place about 5 orders online. All cancelled. Reason: Unsuccessful Authorisation. On perfectly good credit cards, that works at every other online store and physical store. I used the same credit card at the Sephora store and they magically work. But No not the online store. WHAT THE HELL?! Finally December 2015 I was able to put through an order. I was so glad. I place an order for something special, but the order was cancelled AGAIN. Is there a limit to how much we can order online or what? Whats the deal Sephora? I would really like to move from my VIB status to VIB rouge, but if you don't want me to purchase from the online store. Surely you can just send an email and say so? Does the online billing / authorisation team play games with which orders to approve? Please do not say they do it for security blah blah... I work in IT security this kind of inconsistency is ridiculous.
Hi! I made an in-store purchase Friday night and it has not shown up on my account. I just made another purchase in-store this morning and this has shown up. Can someone help me get the other points on there? thanks!
After placing my order it said there was an error. Yet, sephora took out the total amount from my bank account!!!! I looked on my previous orders to see if it was in there & nope- nothing. So why are you guys taking money out of my account if you did not send my order? This is a lot of money im spending & should not be taken lightly. Is my order on its way? Or is my money going to be refunded??
I just realized that my account have the incorrect birthdate, I am not sure how that happened as it's been correct for the past years. It says jan 1 right now as my birhdate but my actual birthdate is feb.18. Would anyone know how to correct this? thanks.