My BeautyTalk Profile
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Customer Service
acdeaton
Double charged
So what do I do if my card was double charged. I placed an order it told me my billing address was wrong then I replaced it with the correct one placed the order again. It when through but I've been double charged.
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kbmatthews
Missing item in order; looks used
So I bought the Bite Lip Kit and I'm missing one of the lipsticks, the box looks battered, and they look swatched/used.   Seriously!? WTF? Do they not check for used/missing products before they resell? Thoroughly disappointed because this item is now permanently out of stock.     
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beauty4ashes
HALL OF FAMER beauty4ashes / HALL OF FAMER HALL OF FAMER / replied
You're welcome. :)   I'm really sorry about your lipsticks. :( I know when I open a box from purchases, it's sooo exciting!   Then, if something goes wrong...it's j... see post
daniepaola
Beauty Points
I made a purchase recently, but I didn't use my beauty insider card. Is there any way I can get those points on my account? Thank you.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi daniepaola!   I can add your Beauty Insider points for you. I'm going to send you a private message to assist you further with this. :)  see post
beauty4ashes
Who is "SEPHORA?" R/T Promos/GWP/Bin Samples
Who is "SEPHORA?" R/T Promos/GWP/Bin Samples? "...This offer is subject to change, alteration or termination by Sephora at its sole discretion at any time.."   Who are you Sephora? Why are you different at every store? Why are policies constantly changing per SA/Cast Member?   Is Sephora any/all SA, Cast Member, Specific Store, Country?   There are too many policy variations that seem to be excused by the example disclaimer just from a GWP Promo.   *Samples will vary in Sephora inside JCPenney and Quebec stores. Offer is available online or in Sephora stores with any merchandise purchase of $35 USD or more. One per client, non-transferable. Must be VIB to redeem offer. Valid while supplies last, quantities are limited. Not valid on previous purchases or purchases of eGift certificates and gift cards. Cannot be used in conjunction with other promotion codes. Sephora employees are not eligible for offer. No returns or exchanges. This offer is subject to change, alteration or termination by Sephora at its sole discretion at any time.      
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beauty4ashes,   I am sorry for all of the confusion regarding the recent promotions. I think part of the issue may be that our stores receive different amounts of... see post
hackneyfl
In-Store Service! Come on Sephora!!!
So, I go into my store today and make a purchase and as always the service is HORRIBLE! I ask what samples they had, (mind you I can clearly see the bins) and she replied with simply ... NONE! Why Sephora? I know some have a wonderful experience in the stores and I am very happy for those individuals but those of us who don't Sephora needs to start doing something about it!  I have spent over 5k at Sephora this YEAR! Yes, in just the year 2014 and if I hadn't been on a strict no-buy since April it would have been MUCH more! I promise you this, I will NEVER step inside the Sephora at Pembroke Pines Gardens in Pembroke Pines, FL again!!! Enough is Enough!!!
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beauty4ashes
HALL OF FAMER beauty4ashes / HALL OF FAMER HALL OF FAMER / replied
  Yes, the samples are not hygenic. I depend on sealed samples to determine whether I purchase a product because it goes on facial skin & anything near my eyes.   I h... see post
sephoraadmin2
VIB Skintant Sample Bag Details
#VIB perk alert: your #Skinstant Transformation can be found in one convenient sample bag. Use code VIBINSTANT* at online checkout.   *Samples will vary in Sephora inside JCPenney and Quebec stores. Offer is available online or in Sephora stores with any merchandise purchase of $35 USD or more. One per client, non-transferable. Must be VIB to redeem offer. Valid while supplies last, quantities are limited. Not valid on previous purchases or purchases of eGift certificates and gift cards. Cannot be used in conjunction with other promotion codes. Sephora employees are not eligible for offer. No returns or exchanges. This offer is subject to change, alteration or termination by Sephora at its sole discretion at any time. The VIB Skincare Sample Bag includes the following samples: Algenist Algae Brightening Mask (0.1 oz), Fresh Black Tea Instant Perfecting Mask (0.13 oz), Clinique Moisture Surge Overnight Mask (0.1 oz), GLAMGLOW BRIGHTMUD™ Eye Treatment (0.35 oz), First Aid Beauty Skin Rescue Purifying Mask With Red Clay (0.27 oz), Kate Somerville ExfoliKate® Intensive Exfoliating Treatment (0.07 oz), Bliss Micro Magic Spa-Powered Microdermabrasion Treatment (0.07 oz), Dr. Dennis Gross Skincare Alpha Beta® Peel Original Formula (1 set), Bliss That's Incredi-‘Peel’! Spa-Strength Glycolic Resurfacing Pads (1 peel), and Lancome Visionnaire 1-Minute Blur (0.1 oz). Learn more about the VIB program at any Sephora store or online at Sephora.com/VIB. TO REDEEM ONLINE: Enter code VIBINSTANT in the promotion code box at checkout. TO REDEEM IN STORES: Mention or present this post.
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beauty4ashes
HALL OF FAMER beauty4ashes / HALL OF FAMER HALL OF FAMER / replied
@M3rma1d...I hijack your "Reply to M3rma1d" to vent! Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh<---me screaming in frustration! see post
racky30
Missing points
So I made a purchase in June and I haven't gotten my points for it, can I still get those points? 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi racky30!   I can add your Beauty Insider points to your account for you. I'm going to send you a private message to get a little more information from you! ... see post
DesuAlice
Unsuccessful Authorization?
I placed multiple orders a few days ago and noticed that two of my order's status changed to "Unsuccessful Authorization". I called customer service and they said they'd send me an  email . Lo and behold I check my email and for some apparent reason I've violated the terms of use? How? Which one? What about my order(s)? are they canceled? I was really looking to getting these in the mail especially from my favorite brand, but I'm not quite sure what to do anymore.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DesuAlice, I'll send you a message for more info! :) -Laura   see post
moonknives
Adding purchase to VIB card
Hi. I just made a purchase but forgot to use my vib card. Can you add it to my account if I give the receipt #?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi moonknives, I'll send you a message to help. :) -Laura   see post
beauty4ashes
VIB Skinstant Transformation Missing Samples
#VIB perk alert: your #Skinstant Transformation can be found in one convenient sample bag http://seph.me/1o7i7jk   I received the VIB Skincare Sample bag with my recent online order . There are SEVEN (7) samples out of 10 listed in the bag. Missing THREE (3) samples?   This has NEVER happened in the past. I usually buy in-store. The only problem I've encountered with past  VIB Sample Bags is that Promo Supplies ran out, which I can understand.   I made the online purchase specifically for the " #VIB perk alert: your #Skinstant Transformation.   Does this mean that the THREE (3) samples were out of stock or part of the *Disclaimer: "This offer is subject to change, alteration or termination by Sephora at its sole discretion at any time."       Also, does this disclaimer above mean the advertised 10 samples can be reduced to SEVEN (7) samples without notice or not replaced with similar product samples?   NOTE: I'm not referring to the THREE (3) extra samples you choose, I got those, three fragrances. I'm missing THREE (3) of the VIB Skinstant samples.     Please let me know if I must write directly to a different department or call customer service. I do not wish to post this on the Facebook site for assistance.    The image as well as the list of samples show 10 samples. The VIB Skincare Sample Bag includes the following samples: Algenist Algae Brightening Mask (0.1 oz), Fresh Black Tea Instant Perfecting Mask (0.13 oz), Clinique Moisture Surge Overnight Mask (0.1 oz), GLAMGLOW BRIGHTMUD™ Eye Treatment (0.35 oz), First Aid Beauty Skin Rescue Purifying Mask With Red Clay (0.27 oz), Kate Somerville ExfoliKate® Intensive Exfoliating Treatment (0.07 oz), Bliss Micro Magic Spa-Powered Microdermabrasion Treatment (0.07 oz), Dr. Dennis Gross Skincare Alpha Beta® Peel Original Formula (1 set), Bliss That's Incredi-‘Peel’! Spa-Strength Glycolic Resurfacing Pads (1 peel), and Lancome Visionnaire 1-Minute Blur (0.1 oz).          
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beauty4ashes! Sorry to hear that! I can definitely help with this. Please check your private messages when you get a chance.    Regards,  Kevin  see post
KLOlive
No birthday gift?
Hi I placed an order about 2 weeks ago that included my free birthday gift. The order never came, and Sephora refunded my order and told me to reorder, however now i can't get my gift? I'm a bit bummed out as i've been wanting to try more of the make up forever brand. Thanks. 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KLOlive! Sorry about that! Our system probably thinks that you already redeemed it, when you obviously didn't.  We can help though! When you're ready to place your ne... see post
KellyJ1028
Samples Missing
Just curious because I've never had this happen previously but I just received my most recent order yet all of my samples/gifts weren't in there & no substitutions. Has anyone had this happen before ?  I was missing the Red/White/Blue gift which was the eye pencil and the   Soy eye makeup remover by Fresh and 2 of the 3 samples you get with each order not in the box.  It's a little frustrating because I do look forward to trying new things & get a few goodies with my order.    Is is this a normal occurrence ? What can I do to get the samples or just chalk it up to a loss
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beauty4ashes
HALL OF FAMER beauty4ashes / HALL OF FAMER HALL OF FAMER / replied
KellyJ1028,   Yes, I just wrote about a similar issue different VIB Promo Sample Kit with my recent online purchase. I wasn't sure if it had anything to do with the di... see post
fadedlavender
How can I link my beauty insider card to my online email account?
I would like to link my beauty insider card to my online email account, and there isn't an option in the sephora website that allows me to do so. 
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@ aliciasaur -   I'll send you a message to help! see post
tessie84
Missing a sample in my order
I just wanted to mention that I didn't receive my third sample. (In other words, I only received two.) Luckily this has never happened before, but I thought I should let CS know.
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tessie84,   Oh no! I'll send you a message now. see post
Nidapear
I got VIB at the store. How to add VIB member on my account?
I got VIB at the store. However, when I register online, there is no field that I can put my number so my account be only Beauty Insider. Please advise.
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi smann12 ,   Oh no! I'll send you a message to help. see post
Mary092
Beauty Insider - VIB & VIB Rouge status
Hello! I hope I'm posting this under the right board...    So I have been a VIB member for quite sometime - couldn't tell you how long because I just started to keep track of my points this year, but recently I noticed it said "Mary, enjoy VIB status until 12/31/15..." What does this mean exactly? I have a hard time following store reward cards but, will I lose all my points and go back to the regular Beauty Insider status? Or what will happen after 12/31/15?   Also, another question, when I get to VIB Rouge, will I only be a member for a year or will that be my permanent status? I have a tendency to never use my reward points unless it's something I find fitting enough to give as a Christmas stocking stuffer. 99% of the time I buy and buy and increase my points. So I can't imagine ever losing my high status ever, hence why I'm confused about the notice of "Enjoy your VIB status until 12/31/15."   Thanks for any help!
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Mary092
BEAUTY MAVEN Mary092 / BEAUTY MAVEN BEAUTY MAVEN / replied
Oh good! Thank you so much, Diana! :) see post
GracieKim
Beauty Insider Membership
Hello I just placed my first online order. However I'm already a beautyinsider member. how do I add my points to my existing membership?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@ GracieKim - I'll send you a message now!   see post
sakurraaa
Im a VIB but its says I'm a beauty insider...
hello, im sakura and I'm a vib and have been for a while but on my account it says that i need $20 dollars to be a vib... but I'm already a vib.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sakurraaa, I'll send you a message to help. :) -Laura see post
Sara2333
adding beauty insider points
I have an online account and it says I have 0 points [I've never bought anything online] how do I add my beauty insider card to my online account so I can use those points?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sara2333, I'll send you a message to help. ;) -Laura see post
shoppiturt
Points balance not updated
On May 20th I bought two 500pt perks. I have since received (and loved!) them. Only problem is that the 1000pts haven't been deducted from my total. I thought it was just being slow at first. I made another purchase recently and thought maybe my total would be corrected, but it hasn't. I don't want to use my points without knowing what's going on with them! 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi  shoppiturt!   I would be happy to look into this for you. I'm going to send you a private message to assist you further with this!  see post
BlondyTash
about delivery cosmetics
Hi! I'm from Russia, working makeup artist, would very much like to make orders through you, whether there is such an opportunity?  Who can help with delivery? Spoiler (Highlight to read)      
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BlondyTash! I'm sorry, at this time we do not ship to Russia.  :/ We do, however, have Sephora stores all over the world.  Please visit the following link to see wh... see post
alrakxo
VIB beauty insider
I recently got upgraded to VIB beauty insider & I'm trying to inscribe it into my account. I had to make a new account because I can't seem to find the solution myself. I want to add the vib beauty Insider account to this account so I can receive my points given.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi alrakxo! I can fix your account for you! I'm sending you a private message with more info.    Cheers! Kevin see post
sephoraadmin2
TOO FACED LITTLE BLACK BOOK OF BRONZERS TWITTER GIVEAWAY #SEPHORASWEEPS
Enter for a chance to win a Little Black Book Of Bronzers from Too Faced! This limited edition collector’s item contains the brand’s entire line of eight different bronzers. On July 9, one lucky Twitter follower will win this coveted wardrobe!   To enter, make sure you follow @Sephora on Twitter. Between July 8 at 12pm PDT and July 9 at 12pm PDT, tweet us your favorite Too Faced bronzer [ http://seph.me/1zaScwU]. Don’t forget to include #SephoraSweeps in your tweet. All valid entries received within 24 hours of the sweeps entry time are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on July 9 for a chance to win.   See official rules below>
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JennyTalkss
JennyTalkss / NEWCOMER / replied
#SephoraSweeps Since I am darker skin tone...TOO FACED Chocolate Soleil Medium Matte Bronzer fits my skin tone perfectly...can't live without it... TOO FACED rocks!!! see post
fluffymuha
Just saw a crazy price increase and it sort of put me off the purchase...
  What gives, Sephora? This tiny jar of face cream used to be $10, then you increased it to $17 and now it's at $24, two weeks after it was at $17.    What the #@!& $24 for 0.5 oz?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi fluffymuha! It may have been under a promotional price for a while, but I will see if I can get an answer for you.    Cheers! Kevin see post
Slinchy
Sold out makeup item
Does anyone know if Sephora will be restocking the Anastasia Beverly hills contour palette? 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Slinchy!   I know that this item is still available in many of our stores, however, I have not received confirmation that we will be getting any more of Anastasia... see post
Blackwhiskey
Elle Magazine
I had placed an order on May 9 and I used the elle subscription code, I know it says to wait around 6 weeks to get my first issue but it's been more than that and I haven't received an issue yet and I don't know where else to check if I'm going to receive one, any feedback is greatly appreciated. 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Blackwhiskey,   I can look into this for you! I'm going to send you a private message to assist further. :)    see post
Leselma
PROBLEMS WITH PLACING ORDER
Hello!   I'm trying to place an order online but I can't, it says that I should check my credit card and my billing information, but everything is ok with them. I don't know if it might be a problem with the sephora page or what else could be happening?   I really want to place the order today or tomorrow because I have a VIB discount of 10% that expires on July 8th and I don't want to miss it. Could you please help me or tell me what can I do?  I've never had this problems before and, as I told you, I've already check my information and everything is fine with it.    Regards!
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Leselma
BEAUTY BUFF Leselma / BEAUTY BUFF BEAUTY BUFF / replied
Thank you so much Kevin!  :) see post
Joyiuyiu
MISSING GIFTWRAP SATCHEL TWICE IN MY ORDERS!!
I decided to take advantage on the VIB 20% sale to do some x'mas shopping for my friends. I placed 2 orders on different days, both ordered with the gift wrapping satchel. When the first package came in, it didn't come with the satchel. I contacted Sephora stating they miss the satchel in my order. They replied saying I didn't select the gift wrapping option on my order, and suggest me to check to make sure everything is right when I confirm my order next time. I was 100% positive I did select the gift wrapping option and when I looked at the confirmation email they sent us, apparently the gift wrapping: satchel was selected!!!!!! I mean.. Sephora, I understand you guys were really busy with the VIB sale orders, but do not blame your customers for your mistakes. I was told that I can go to the store to get the satchel if I want to because they do not send gift wrapping alone without any merchandise from the warehouse. Then my second order came in today, AGAIN, MISSING THE SATCHEL SECOND TIME. like really? There's a reason for me to do online shopping, not everybody get time to go to the store just to get the satchel because you guys forgot to pack it in my orders. I am really disappointed!!
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KAREN118,   I am sorry that your recent orders were missing the gift packaging. I am going to send you a private message to assist you further with this.  see post
naknak
Purchases with store credit
I'm $400 away from maintaining my VIB rouge status and have a $300 worth store credit card. Is it possible to use the store credit card to compensate for the amount of money I have to spend. 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi naknak, The purchases that you make with your merchandise store credit card will count towards your VIB Rouge status. I just want to remind you that merchandise s... see post
lieska
Q. Can canadians use gift cards online?
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
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kristine43
kristine43 / NEWCOMER / answered
A. Ive run into the same problem.  I was told both in store and over the phone I cud use my Cdn GC on the american site, however after many attempts (and many phone calls),... see post