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SG8Dancer
Packaging disaster, please help.
Hi,      I just received an order from sephora today and its a total disaster. The order included: Briogeo Green Tea Shampoo Briogeo Deep conditioning mask REN Rediscover Radiance Kit PMD No Makeup Foundation Serum Deluxe Sample      The bottle of shampoo is completely empty as it has spilled entirely within the package. Every single thing in the package is drenched in shampoo, to the point that the boxes, package, receipt are soaked and falling apart, shampoo leaking into everything and out of the package. The cloth that is included with the REN skincare kit is also soaked in shampoo. I don't live near any sephora store, and the package and return label are completely unusable. (I can attach pictures if needed). Please advice. Thanks you very much for your time and support. 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SG8Dancer,   I am very sorry to hear that your recent order arrived in such poor condition. :( I am going to send you a private message to assist you furthe... see post
kelbelx138
Becca Moonstone vs Opal (Pressed)
Hi guys!  I've been looking at Becca's Shimmering Skin Perfector in Moonstone and Opal for a while now and I can't decide which one to get! I'm asian with dark brown hair and eyes. I'm about an NC25. I also own The Balm's Mary Lou Manizer. Is that too similar to either one? Please help!
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kelbelx138!   I think both of the Shimmering Skin Perfectors would be beautiful on you! If I had to choose one for you though, I think I would select the color Op... see post
marcelaibanez
Didn't get my points.. Help
i made two transactions today and i didn't get my points....  help PLEASE!!!
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi marcelaibanez!   I can help you with this. I am going to send you a private message to get more information from you.  see post
kbmatthews
Missing Samples?
So I got one of my orders today, and all the samples (including the one that needed a code) was missing. It clearly shows on my packing slip I was supposed to get them with this order. Anyone else have this happen?    I figure my best bet is to contact customer service, but I'll be bummed if I don't get the deluxe sample since its OOS now. 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nishab31,   I have sent you a private message regarding this. see post
nishab31
Samples not received
I did not receive my free samples along with my purchase when I specifically ordered online just so I could get these samples. Had I known this, I would not have ordered online and saved myself some duties and taxes. I am SO disappointed and angry. 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nishab31,   I am sorry that your samples were not included with your recent online order. I am going to send you a private message to get a little more informatio... see post
whitneyj0508
Didn't receive samples
I received my Sephora order today, and 2 of my 3 samples were not included I specifically order my items online instead of going to the store so I can try these free samples. What's going on? I'm very disappointed.
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nishab31
nishab31 / NEWCOMER / replied
Same here! I ordered online for the same reason and all three of my samples did not come! I am very disappointed as well. Probably will not be ordering online again.  see post
Abcdefg987
Birthday Gift
Hi, I forgot to get my birthday gift on my birthday, is it okay to still go get it if it is a week later? Thanks
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Abcdefg987 ,   You will be prompted to include the birthday gift during checkout with any online order placed within 28 days of your birthday. If you're ha... see post
linkinjaya
my points on the beauty insider card is not showing up?
my points on my beauty insider card is not showing up online, also i have two accounts can i merge these two accounts?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi linkinjaya, I'll send you a message to help. :) -Laura   see post
newandaddicted
My private messages don't work...I don't know why.
I've been told repeatedly that members are unable to send me PMs.  Is there anyway to fix this?  I called the 800# and was told they can not trouble shoot BT over the phone.   Can someone please help?   Thanks
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newandaddicted
BEAUTY GURU newandaddicted / BEAUTY GURU BEAUTY GURU / replied
My PMs have been turned on for months still can't receive messages. see post
Jinero616
where is my order
After my account was linked my VIB ROUGE I  cant find my old order? What can I do now?  I don't know how to find the order history about the this order.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jinero, Sorry for the confusion! When I linked your accounts, the account that your order was placed on was deactivated which means that you will no longer have acc... see post
sadandsassii
Points and purchases not showing up?!
Hi, so yesterday I went to sephora and bought some items. I thought I used my beauty insider card but the cashier was very flustered about something and asked for my email instead, I should have made vib yesterday! I only realized after I left that I didn't get anything for being vib or even get told that I moved up. I checked my account today and the purchases and points aren't there! Someone please help! I still have the recipt and everything. I don't have another Sephora account either
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sadandassii, I'll send you a message to help. :) -Laura see post
MrsMoreno102409
Return Question
I bought something at sephora.com can I return it to a sephora inside JCPenny's? It is still in the package,and unopened.
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MrsMoreno102409,   Yes you can! Please bring your order summary with you in order to process the return. Thank you. see post
sephoraadmin2
NARS 20th Anniversary Celebration #SephoraNARSsweeps on Instagram
Help us celebrate the 20 th anniversary of NARS Cosmetics! In honor of this exciting milestone, on September 18, one lucky Sephora Instagram follower will win the ultimate prize package: an exclusive anniversary tote filled with 20 NARS cult favorites!     To enter for a chance to win, make sure you follow @Sephora on Instagram. Between September 17, 12pm PDT and September 18, 12pm PDT, post an original Instagram photo of your favorite NARS product. Be sure to include #SephoraNARSsweeps in the caption of your image. All valid entries received during the sweeps entry period will be eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on September 17—18 for updates. NO PURCHASE NECESSARY TO ENTER OR WIN SWEEPSTAKES.   See official rules below>  
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lybu
lybu / NEWCOMER / replied
Done and done  see post
theaccounting
Sephora no longer available for Ebates Canada?
I just logged on to ebates, and I no longer seem to be able to find Sephora? Is this actually happening? 
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milmil
milmil / NEWCOMER / replied
umm, ebates is one of the reason I shop at Sephora, the other reason being Sephora's unique brand selections.  from now on though, unless an item is only available at Se... see post
raemarsbarr
One instore purchase showing, the other not
I have made two instore purchases and only the more recent one is showing up on my account.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi raemarsbarr! Sorry about that! I am sending you a private message to help.    Cheers!  Kevin  see post
xbbkay
account inquiry
Hi, I think i may have 2 beauty insider's account. My online account does not show my recent purchase, other then my online purchase. I"ve recently purchased something at the sephora store, using my VIB card. The points on my VIB card does not match that stated on my account online. Please advise.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi xbbkay! I am sending you a private message to help.    Cheers!  Kevin  see post
rennaee
i have two beauty insider point card. how can i link all the point together
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rennaee! I can help with that. I am sending a private message with  more details.    Cheers!  Kevin  see post
1337minx
I bought stuff instore, but forgot to show my BI card... can I still get my points?
I'd really like to benefit from the points and still have my receipt... is it possible?   Also could I get a new card sent out to me? Mine went through machine and dryer and is a bit wonky now.    Thanks!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Yes! We can still help with that. I am sending you a private message with more details.    Cheers!  Kevin  see post
sadandsassii
Points and purchases not showing up? Help!
Hi, so yesterday I went to sephora and bought some items. I thought I used my beauty insider card but the cashier was very flustered about something and asked for my email instead, I should have mad vib yesterday! I only realized after I left that I didn't get anything for being vib or even get told that I moved up. I checked my account today and the purchases and points aren't there! Someone please help! I still have the recipt and everything
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sadandsassii,   I can assist you with this! I am going to send you a private message to assist you further. :)  see post
inmm
How can I enroll in Flash Shipping?
Almost as soon as Flash Shipping started,  I signed up to be put on the waiting list for an invitation.  I signed up more than once actually, and a phone rep made sure I wss signed up too.    But I never got an invitation. This year it's moot because I made Rouge last year, but I won't make Rouge again this year. How can I sign up for Flash Shipping? I'm willing to pay in advance now even though my Rouge shipping hasn't expired. 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mariahk83,   I am going to send you a private message with more information.  see post
Raemarsbar
Instore purchase points not showing up
I have made two instore purchases and one online purchase and only the online points are showing up in my account.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Raemarsbar!   I think you may have two Beauty Insider accounts. I can help you linked your accounts. I am going to send you a private message to assist you ... see post
Jesscat23
Beauty Bag and Beauty Insider Points
I recently decided to log in on my account again and none of my purchases have been stored in my beauty bag. I have definitely made several purchases and have been a beauty inside for more than 3 years. Also, a year ago, Sephora was having a bonus points event where if you bought a skincare product or spent over a certain about (75 i think), you would get either 100 or 150 bonus points. Those were never added to my account and I bought the ole henriksen kit for my mom Is there any way to make sure that my beauty insider card is linked to my account? I cannot see any history of my purchases. Thank you!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jesscat, I'll send you a message to help. :) -Laura see post
CourtneyNinja
USPS shipped package still not here?!?! :(
I ordered stuff from sephora September 9th, Nail polish being one of the items so it had to ship ground. The USPS tacking number does not work and now its September 17th and still no package WTH! Should i call sephora? or just keep waiting or what? I WANT my package it was some pretty spendy stuff too! So frustrated anyone else ever have this problem with USPS? 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Courtney, I'll send you a message to help. :) -Laura   see post
cc2183
How do I know if my card is linked to my account?
I just signed up online and I am showing I have no points. I know I have made at least 1 purchase using my insider card, so how can I know if they are linked? Please help
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cc2183, I'll send you a message to help. :) -Laura see post
adarlingrose
My tracking number will not work!!!
When I go to check my order status on the sephora website, it gives me a tracking number that does not work on the UPS site it links to. I need the item on a specific date so this is a  little disconcerting!!!! Please help... 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi adarlingrose, I'll send you a message to help. :) -Laura   see post
Nikki1990
Unsuccessful Authorization
My order has a status of "Unsuccessful Authorization." I have put orders using the same credit card before. Can anyone help me with it? Thanks!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nikki, I'll send you a message to help. :) -Laura see post
Jinero311
How can I connect my account with my VIB ROUGE CARD
VIB ROUGE CARD  I have a VIB Rouge card and dont know how to connect it to my online account?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jinero, I'll send you a message to help. :) -Laura   see post
mchpham
Beauty Insider Points
hi! I recently made a purchase from a sephora store and I didn't have my beauty insider card with me. I would like to add the points to my beauty insider account. Can anyone help?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mchpham!   I can assist you with this. I am going to send you a private message to get a little more information from you.  see post
Iheartclouds
Missing purchase history
I just discovered that an Armani foundation I recently bought, does not show up on any e-receipt, my purchase or point account?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Yes! It should have. I am sending you a private message to help.    Cheers!    see post
Ekita
MUFE artist shadow
what are the names of the eyeshadows that come in a MUFE artist shadow sample,  Item # 1635531? I´m in love with them and really want to purchase them
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ekita, MAKE UP FOR EVER Artist Shadow Make Up For Ever Artist Shadow sample comes in the colors I-414, M-536, D-826. :) -Laura   see post