I received my order today and none of the three samples I'd chosen at check out were in it. I've had a sample missing before or one of them replaced, but this is the first time all of them were missing. What could be the reason?
placed an order and transaction was successful through paypal, but now it is "unsuccessful authorization", can you update me on what that means or what will happen now? Do I get a refund if it doesn't pass? and when? How can you not send an email with instructions or updates.
Sephora has sent me an email saying that the package been shipped. However it has been 3 days and the package has not been delivered or Canada Post says the tracking number does not exist. Where is my package?
Let's say your friend bought an item for $35. They give it to you but you don't actually like the color. You mean to come back to the store and return but forget. After a month or 2 later you go to the store and see that the item you bought isn't sold at the store anymore. Can you still exchange/ return it?
I just purchased the tartiest pro glow online and received it in the mail but when I opened my package, "lit" was cracked and the product was everywhere. What is the process of receiving a new one asap?
Spoiler (Highlight to read) I purchased a foundation on Oct 22 2016 that I just cannot get to work with my skin. I no longer have the receipt but it went through my beauty insider account. Will I still be able to return this product, even if it is just for store credit? I purchased a foundation on Oct 22 2016 that I just cannot get to work with my skin. I no longer have the receipt but it went through my beauty insider account. Will I still be able to return this product, even if it is just for store credit?
Hi, I got a beauty insider card last summer in Sephora store and made account here on Sephora just few minutes ago. I think the card I have is linked to a wrong email. My account does not show how many points I have and I forgot my card when I was shopping at Sephora the other day and the cashier did not find my account with my email. How can I fix this ? Thanks!
So I ordered 1 week ago and it said it would take 4 days to get delivered at my house now i am getting very curious because it has been 6 days and it still has not come. My tracking information says that IT IS STILL IN PROGRESS. Its been like that for 3 days already and I am getting frustrated about that. I hope sephora can help me out about this because i have been waiting forever
My tracking information shows that my package was delivered at my front door, however the package is no where to be found anywhere around the house... I've done some research on OnTrac deliveries and seemed to me that they are not really adequate in delivering packages or in customer support. Anyone got that issue too? And if you have the same situation happened to you, did Sephora refund or resend your order?
I ordered the Kat von d monarch palette Wednesday after seeing it back in stock and received it Friday afternoon and when i opened the box two of the pans had been cracked (wrath of course the one i was most excited for) and the corner of entomology was cracked i did press them back in as best as i could and still used it today and i'm in love with the palette, my first time ever having a broken palette after ordering tons online but i'm more worried if they can replace it? it got pulled back off the Canadian website so not sure how that works.
hi there i got a beauty insiders card in the store, they asked for my email.. but when i made an account on the website it doesnt show my points(though i know i have some) how do i add the card i have to my account?
I just wanted to reach out to other Beauty Insiders and staff regarding an issue I've had with trying to return a gift. Are we all in the same boat here? Let me start by saying, Sephora has a great return policy when I am the purchaser myself. But the gift refund system is obviously unfair. I do not have a Sephora store within reasonable distance of me, and I do not feel like I should be punished because I received a gift from Sephora. I have the online order receipt from the purchase, and the back CLEARLY states "FOR GIFT RETURNS: If you are returning a gift and do not want the refund to go to the purchaser, before mailing the return, please call 1-877-SEPHORA to set up the gift return under your account. Your refund will be in the form of an online credit...." However, I have called and spoken to two different staff members who have told me this is incorrect information, and the refund is REQUIRED to go back to the purchaser's original form of payment. WHY IS THIS PRINTED ON THE BACK OF RECEIPTS IF IT IS FALSE INFORMATION? And more importantly, if Sephora just wants the money for the purchase, why am I unable to simply receive store credit (which would then require to make another purchase within the store)? The rep then went ahead to tell me that I can try to get a gift card in replacement in the store, but it is up to the discretion of the store manager. So no, i'm not getting in my car to drive an hour to likely be told I can't receive store credit for an unused gift purchase. I am SO done with Sephora.
Hi, In the past, I have been able to return gifts to Sephora stores (with gift receipts) and received a Sephora gift card in exchange, that could be used in stores or online. Yesterday, I returned a Christmas gift (with receipt) and received a store credit that can ONLY be used in Sephora stores, NOT online at all. I didn't realize it at the time, because I had never heard of that, so I didn't ask the sales associate for clarification. Is this a new policy?? If so, it makes me VERY unhappy. I did not select these items for myself, and now to be limited to the products that my local store has in stock is ridiculous. Some of the products I like are only available online, and I would like to be able to order them with my Sephora credit!! If someone could please explain the reasoning behind this, I would appreciate it. If my sales associate somehow made a mistake, I would like to know how to fix it. I still have the receipts from the returns. Thank you!
I was really excited to get the new Smashbox Ablaze palette, but since it's online only, I ordered it over sephora.com for once. I paid for 3 day shipping, but when it finally arrived, the palette had Dark Horse and Torch both completely shattered. The powders got into the other shadows too so the whole thing's a makeup tragedy. I also got a Lancome card with foundation samples, and I'm not sure how, but I guess it exploded and the foundation got all over the card and on some of my other items. I'm really disappointed because I was really looking forward to testing Ablaze out. If someone could help me sort this out it would be very much appreciated. Thanks in advance <3
placed an order that was suppose to be delivered yesterday but did not find anything where they said it was placed. Waited all today & asked around and no one saw it and not delivered to neighbors as well. Please assist.