I had over 3600 points this morning...I spent close to $100 today at Sephora - didn't buy a point perk, and have less than 3600 points now. Does anyone know how that could happen? Also, is the only way I can accurately track my points, to manually calculate per order what I should have? I cannot find online where the points are noted, other than the overall tally at the top of the page. I have kept every receipt since 2008 so counting would be time consuming, but possible...I'd rather not though! Thanks for your help!
I had an online account and then I went to the store a few days ago and got my Beauty Insider card. When I logged in my account today, the points from my in-store purchase were not registered, and I'm sure I provided the same email address. Is there any way to fix this?
I have not checked the store availability of all the holiday sets but UD vice3 and Too Faced sets are not showing to be available in canadian stores....WHEN are we going to have them here in stores. I don't feel comfortable ordering the products online for which I need to check the shades. Can a MOD check it for us Canadians.
I'm so upset. I have been saving my beauty insider points for something I actually want. I have skin allergies so I have to be careful with what I use. I got an email about the Yves St. Laurent 500 point gift and immediately looked online for it and it wasn't there. I went to two different stores, which both told me they hadn't gotten it YET. So then I tried calling online and they told me it was all gone and I couldn't get it. So I asked to speak to a supervisor, as I can't imagine how they can send a mass email out to their faithful customers and not have enough to even last a few days. The rep told me he'd have someone call me back. Well, I'm still waiting! I am really, really frustrated and it definitely changes my view of Sephora. If they're not going to have enough stock, either limit the type of marketing they do about the gift or provide something else to people, or just order more of it.
Hello, I recently was I was in a store and purchased a hair dryer and some make up. I thought I used my 10% VIP welcome discount code. I noticed yesterday that it was not applied in the store. Is there a way that it can be applied now or a credit applied somehow here? I do not want to go back to the store and deal with it there. Please let me know. Thank you very much.
I have a Beauty Insider card but the site kept telling me that none of my emails were linked to it (though I'm fairly certain that I just logged in with one the other night) Had to make this new account. PLZ HELP, you lovely people!
Hi, so I purchased about $200 during the past week in the Sephora store that I usually went to. The staffs were courteous and responsive, and quite proactive. I used some points to exchange for samples after the purchase, I can't help but notice that all samples I received are only half-full. The half-full samples are as below: Lancome Advanced GÉNIFIQUE Youth Activating Concentrate : 100 points, HALF-FULL. I exchanged for this twice, and noticed both bottles are only half-full. LIVING PROOF Instant Texture Mist deluxe sample (a girl at the cashier offered to give me for a try): HALF-FULL. Tom Ford perfumes samples: HALF-FULL. I asked for two Tom Ford perfumes samples, and the staff was quite courteous and filled two sample bottles immediately. They are half-full. I was wondering whether this is the new sample policy of Sephora? Thanks!
Hi everyone! Okay so I went to my nearest Sephora today which is an hour away! They had a Lancome special at the store today and I figured to have them put on one of their new foundations, Nude Miracle. I told the girl I loved it and would like to purchase it. So she got my shade and I proceeded to check out. I got home and wanted to read up online about it more and noticed she gave me the wrong foundation! she gave me the Teint Idole ultra 24H. So my question to you is, Do I have to return it to the actual Sephora store where I got it or could I possibly return it to my JC Penny Sephora (If they have it?) I would hate to drive a hour away to return it!! What should I do?!
I messaged Candance, but I need this resolved asap. My roommate accepted the Nude face wash that was sent out and UPS charged him 36$! I would like a refund because there is no way I would have wanted this "free" product if it was actually going to cost 36$. Really upset about this.
I recently received the UD feminine palette that was on sale, and found the case bumped like this. The shadows are still intact, but packaging is very important to me when it comes to palettes! Is there a way to fix the bumps? I really wish the palettes in the sales section were better quality.
Hi, I just received my online order and all the samples were missing! The main reason I shop online versus in store is so I can try out new products. And my last order was missing an actual item I purchased. Is this becoming an issue or did I just get unlucky both times?
will the hourglass ambient lighting blush palette become available to anyone besides the the vib rouge members? if it will when should I start looking for it? it is a horrible tease to show something so wonderful and not let me buy it
I wanted to know, if I change my email address temporarily does it affect my beauty insider card? Like it will be a zero balance? I was possibly thinking of using a different email address to order stuff and then change it back right after. How will this affect my Beauty Insider Points?
hi Sephora team, I see that a Canadian order requires a minimum $75 for free shipping and a US order is only a $50 spend. Why is there such a big discrepancy? The prices are already higher on the Canadian site so I fail to understand why I need to spend more on the actual products AND on my overall order to get free shipping. I am tempted to ship to the US and have my friend interoffice to me to save the money. Is there a reason for this difference? Thanks in advance...
Hi! I tried to make an order earlier and tried three times but it said that my card would not go through. When I checked my banking account online, it was charged three times. How can I get my money back to my card? Thanks!
i ordered off sephora a few weeks ago and when my package came i only go one of my samples in the mail. is that supposed to happen because they were the two samples i really wanted to try and hopeful buy the full size at sephora later. point is, am i the only one this happened to and i can i still get my samples.
Hi, on my last trip to the US I signed up for a beauty insider account, I believe it's VIB. I've just realised that my birthdate on the account is wrong, I'm from Australia and we write the month after the date as oppose to before, so I think that is where the mix up has happened! I'll be back in the US in a few weeks and doing a lot of shopping at Sephora so I was hoping to fix this up before I get there. Is someone able to help me with this? Thanks in advance.
Hi there, I made a purchase in store a few days ago and I think the sales associate forgot to put in my beauty insider information. I didn't get any points from the transaction and it isn't showing up in my "recently purchased" section when I login online. Is there a way to get points for this purchase?