Hello! I hope I'm posting this under the right board... So I have been a VIB member for quite sometime - couldn't tell you how long because I just started to keep track of my points this year, but recently I noticed it said "Mary, enjoy VIB status until 12/31/15..." What does this mean exactly? I have a hard time following store reward cards but, will I lose all my points and go back to the regular Beauty Insider status? Or what will happen after 12/31/15? Also, another question, when I get to VIB Rouge, will I only be a member for a year or will that be my permanent status? I have a tendency to never use my reward points unless it's something I find fitting enough to give as a Christmas stocking stuffer. 99% of the time I buy and buy and increase my points. So I can't imagine ever losing my high status ever, hence why I'm confused about the notice of "Enjoy your VIB status until 12/31/15." Thanks for any help!
On May 20th I bought two 500pt perks. I have since received (and loved!) them. Only problem is that the 1000pts haven't been deducted from my total. I thought it was just being slow at first. I made another purchase recently and thought maybe my total would be corrected, but it hasn't. I don't want to use my points without knowing what's going on with them!
I recently got upgraded to VIB beauty insider & I'm trying to inscribe it into my account. I had to make a new account because I can't seem to find the solution myself. I want to add the vib beauty Insider account to this account so I can receive my points given.
Just curious because I've never had this happen previously but I just received my most recent order yet all of my samples/gifts weren't in there & no substitutions. Has anyone had this happen before ? I was missing the Red/White/Blue gift which was the eye pencil and the Soy eye makeup remover by Fresh and 2 of the 3 samples you get with each order not in the box. It's a little frustrating because I do look forward to trying new things & get a few goodies with my order. Is is this a normal occurrence ? What can I do to get the samples or just chalk it up to a loss
So I bought the Bite Lip Kit and I'm missing one of the lipsticks, the box looks battered, and they look swatched/used. Seriously!? WTF? Do they not check for used/missing products before they resell? Thoroughly disappointed because this item is now permanently out of stock.
I had placed an order on May 9 and I used the elle subscription code, I know it says to wait around 6 weeks to get my first issue but it's been more than that and I haven't received an issue yet and I don't know where else to check if I'm going to receive one, any feedback is greatly appreciated.
I was excited to order the lip kit when it came back in stock but I think I was just sent an item that was returned by someone else. Several of the lipsticks look dirty or used, e.g., one has a black spot on it, some have little fibers/hairs on them, etc. Normally I would just return an item if it looked used, but one of the lipsticks is missing entirely! I got 3 double ended tubes instead of 4. I'm afraid if I return this I will be accused of taking the item and not be able to get my money back. Please help.
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Hello, the reward points that I received from the purchases that I've made in my local Sephora store did not show up when I signed up online. The only reward points that are showing up are the ones that I have made when i purchased items online. How can I fix this? *I would like to combine my in-store and online reward points. Please Help.
Just qualified for VIB , and wanted to be sure to use it before it expires - can i not use regular coupon codes for rewards at the same time can i not use my 10% coupon got becoming VIB and also put in a code for a reward free sample like "USA" i wanted the sample of blue eyeliner, anything you can do to help get that in my order? Order #: 3003198030 much appreciated and i understand if it snot possible, just was surprised.
I have bought somethings from sephora local store yesterday. The total amount is about $200, and my VIB card is in my iphone's passbook. I have given my phone to the sale to scan my VIB card, and I did this for many times before. After I check my account today, I found that 200 points are not applied to my account. There is also no purchase history from yesterday. Have anyone try this before? If I call the VIB hotline and ask for help, do you think that I can get back that 200 points? Thank you
I placed an order today, and entered the promo code to get a 2 year free subscription to Cosmo, but I do not see it on the reciept. The order doesn't show that I used the code. Could you look into this for me? Thanks!