I'm trying to add my birthday gift to my cart but it's not letting me check out and says it can't be shipped to my location but I've brought tarte things from Sephora before and they have shipped perfectly fine to my location please can someone help ? I'm a customer from the uk ?
Hello, I just received the Estee Lauder Modern Muse Le Rouge To Go Gift Set as a gift but I would like to return it. I have not used any of the products and they remain in the packaging that I received them in. I do not have a receipt and I do not know when the item was purchased. The Sephora site says that it is an online exclusive and limited edition but it is still available for purchase. Would I be able to return this item in-store for cash or store credit? Thank You!
Every time I try to make a sephora purchase online, this error screen shows up. I am just wondering if I am the only one who has this occur while trying to check out. Its very frustrating because sometimes I try refreshing multiple times and this error page still shows up. Details: I am using a Mac Book Using Chrome If anyone has any suggestions I would greatly appreciate it !
hello i opened my package today and i have three items inside that are missing and my brow powder is completely shattered!!!! i am so disappointed !! i cant believe it happened!! can someone plz help me as fast as possible!!!
EXCHANGE AN ITEM TWICE? So I got an Anastasia Beverly Hills cream palette for Christmas this year. The color ended up being too dark (i could tell before even touching it) and looked dried out so I never even used it, just went in and exchanged it in January for a lighter shade. The original date my mom bought it was Nov. 27th. After exchanging it I have not tried the new one until now, and this color doesn't work either its not for my skin color and it made my cheeks break out. They are just so much i'd hate to lose out, I don't want money back or anything to that nature, i'd just like a piece of makeup that isn't going to go to waste. My question is if Sephora would allow me to make another exchange? i never make returns/exchanges this was my first ever. I also have both original receipts from the OG purchase and from the first exchange as well. Anyone who can help i'd really appreciate it! CommunityUsersPrivate Messages
Hi! I had to return 4 items from 4 separate orders, I used the online return tracking form, printed out the labels and dropped each off at my post office this was done before the 14th of Feb now today when I went to check the status using Canada Post each one of those numbers are not valid in the system (triple checked they were typed in correctly) what gives? if I cant track the status of the items being returned how can I know they made it back safely and not be out $$?
I received a survey email from Sephora -- I'm just wondering if it's a legitimate survey or spam? I haven't seen the email address posted anywhere as one that comes from Sephora -- email@example.com. Thanks!! 💖
I didn't want to add to the list of Flash shipping threads, but I figured I would be acknowledged this way somehow. Anyways, I placed an order on Wednesday around 1:30pm to make the arrival of Friday. I receive a shipping notification the same night around 5:30pm. When the ETD updated the next day, it said it would arrive by Monday! The homepage clearly states that it would arrive by Friday. Not "ships by" but "arrives by" Friday. I don't need royalty treatment even if I am a Rouge member, I just want what is supposedly advertised. And this is false advertisement.
I just had a question regarding the subscription. I wanted to know if there is any way to see that you have properly been signed up for the subscription because I know I subscribed a few days ago and today I got an email about Sephora PLAY! saying to sign up again, does that mean I wasn't subscribed properly? or just another sort of email?
I had a problem where USPS lost 2 of my packages from sephora on the same day (so sad) and the customer service rep on the phone was super sweet and replaced the items for me. I had to call twice because I didnt realize they were both supposed to be delivered on the same day and I got the same rep twice. Although the promos were already out of stock, she offered some BI points which was really nice of her. It isnt Sephora's fault that the packages went missing, so I just wanted to say thanks for the really great service and super sweet person on the phone!
I purchased the Sunday Riley power duo from a Sephora store. I used it a couple of days ago and woke up with an pretty bad allergic reaction. I won't ever be using these two products on my skin again, and would like to return them asap. However, I don't have the physical receipt, and I can't find this product in my online purchase history anymore. Can I still return this product at a Sephora store, or get a store credit? Thank you in advance.
I bought the Tarte highlighter on my trip in Chicago. I didn't open it until after I got home and already threw away the packaging. I went to use it and it's shattered in a million pieces. Can I return it and get one that isn't shattered?
When I asked the cashier yesterday if I could get a card she said that Sephora was going cardless. She also said that and I have to download the app to get points and that I could add my points from the app but I don't see where I can do that. I also posted this question in another thread and no one replied.....
Hi, I had a beauty insider account on here and I had someone update me to VIB because it didn't do it for me automatically. When it was updated the lady who helped me said my purchase history wasn't transferred over but when I spent something like $150 more to contact them and they could upgrade my account manually to VIB Rouge I think. I was using the beautytalk username Heatherash but I can no longer access that profile for some reason. I was orginally speaking with MariekeBT as well. I hope this makes sense. Thanks!
I purchased four or so items back on November 15th and only two of them have appeared in my "My Purchases" section, but the total price of my purchases in my points section should include the missing items. Why is this?
I don't know if it's just me but i leave stuff at my cart along with promo codes and samples but for these past few days my promo and sample items keeps on getting removed from my cart. When i switch from browser to phone app, the same thing happens. All my samples and the promo code are removed so i have to put them back again. Weird thing is, the samples are all still in stock and the code is also active. I've tried logging out, resetting my browser, removing cookies and history but nothing works! What else should i do??