When I log into my account, the only recent purchases it shows are from a long time ago. I Think I might have registered for two accounts, since I have bought many things with the card. But I can't find a way to register my new card to check the points on it, or to see what email is attached to the account.
I received someone else's shipment- we're not even in the same city. (I was hoping to receive order #3580715011, which I was SO looking forward to- new Givenchy lippie, and new potential HGs from the JETSET promo. But I received order #343915720 instead.) I called the Rouge CS line, but since I am in Canada, I was advised that they couldn't reship, and the only thing they could do was process a refund, and ask that I return the incorrect shipment by mail or in-store. I was also advised that promo items could not be shipped separately without a merchandise order. (I've heard this before- although in that scenario, my order was missing a promo item.) A "courtesy" 500-points was added to my beauty bank after I whinged sufficiently- this seems to be about par for the course, although not standard procedure (I can go on a whole other rant about this- the last time a promo item was missing, I got 100 points- and people seem to get that for missing samples)- but overall, I'm increasingly underwhelmed. Shrinking point perks, foils counting as items in 500-point perks, no Rouge promo codes (and don't get me started on the non-existent just-because gifts)... I honestly wonder why I willingly fork over any of my disposable income to Sephora when I have SDM and the Bay, and now, Nordstrom. Disappointed, and definitely going to make a concerted effort to wean off Sephora/not requalify for Rouge through 2017. Hope whoever got my shipment is enjoying the lippie and the promos (at least that way, it's not all bad). But seriously, make CS a priority. S#it happens, I get it- but don't make me beg for points, and establish procedures to make CS more customer-friendly for the (more than) dozens of us in Canada. I'll definitely be more inclined to give more of my money to corporations that go the extra mile to make things right, or failing that, at least work on a resolution, instead of making me feel like I'm hassling them on a Friday night.
Hi I've had this happen to me like twice now with my online orders, i wanted to get the givenchy noir couture sample and it showed up on my cart an the order summery but it wasnt included in my package?? i was really dissapointed because i really was looking forward to testing it out!
For some reason, it says on the website that my birthday is in May when I put it in as July. Is there anyway to change this because I was hoping to get my birthday gift in store while I am in the USA in July? Thanks.
I have never received emails from Sephora outside of order confirmations (and I don't always receive one for those). KevinBT was trying to help with this a couple of weeks ago, but I'm still not receiving emails and haven't received a response from the last message I sent him. Is anyone else able to help?
I have been attempting for over a month to have my email changed and I have been receiving nothing but the run around. Now I am receiving nothing. I would like the email to go to the address that is in my account. The last time I asked for an email change it took seven years for the issue to be resolved. This entire situation is absolutely ridiculous and all I want is to have my email sent to the current address. I spend an insane amount of money with Sephora and I shouldn't have to keep begging for service.
During a vacation to NYC this week, I stopped in Sephora's Meatpacking district store on 5/27 at approximately 2PM. At the time there were no more than six other customers in the store. There were literally more employees than customers. The ONLY sales associate who spoke to me while I was picking out three products to purchase was a gentleman near the perfume. I took my products to a SA near the entrance who had was "ringing up" an item for another customer. As I stood there waiting, with my Rouge card and items in hand, not more than 2' from the SA, another customer approached the SA and stated she needed help with "skin care". I politely remarked that I was next though it would have been obvious to anyone with half a brain and without a sense of entitlement. The SA looked at the customer and said she would help her while finishing the sale. WHY not ask one of the other employees to help her? I have no idea. The SA, who never acknowledged my comment in any way, proceeded to start quizzing the new customer, completely ignoring me who had been standing less than 2' away from her for several minutes holding items for purchase. I decided I didn't want to spend the rest of my vacation in the store NOT getting waited on so I put the items down and left. Later the same day, approximately 8PM, I visited the Times Square Sephora and purchased only ONE of the items I had been considering earlier in the day (Invoice #57202). The SA, Liz, who assisted me could not have been more friendly, helpful and professional. After hearing my Meat Packing store story she apologized though of course it had nothing to do with her. She thanked me for being a Rouge and offered several skin care samples. I suggest you make Liz a manager and move her to the Meat Packing Sephora so she can train that shop's worthless employees what great customer service is.
I can't find my in-store purchase records and points except the first one when I joined BI. But I'm pretty sure I use my BI card to make purchase every time in store. Can anyone help to get my points back?
I'm just curious here, but is one of the perks of being Rouge that you get to return an online order without losing your points? I recently purchased online with my friend who is Rouge, using her account, but my credit card. I needed to return one of the items, and went in without her, but with the receipt & packing slip. No one asked for the card. My friend even mentioned that no one ever asks for her Rouge card when she returns her items from online purchases. And she didn't lose any points from my return. However, whenever I have returned things, I've always been asked for my card, and I've always lost the points for the items I've returned. So is this a perk of being a Rouge? Also, side note/rant: Today I returned a travel item I had bought to qualify for free shipping on an online order recently. The SA gave me such a hard time about it. She wanted me to do an exchange instead of a return. I'm sorry, but why is your free shipping at $75? People are going to throw in items in the $5-10 range to get that free shipping. And then they will return them. If you had a more reasonable amount (like $50-$60) to qualify for free shipping you would see less of these types of returns. And it's not coming out of your personal pay cheque, so why are you being difficult in processing a standard return? *rant over* Anyway, just curious if Rouge members on here have similar experiences to my friend, where they don't get asked for their card, and they don't lose points, for online returns. And if this is a known and stated perk, or something that SAs just do for them.
I have had a beauty insider card for over two years now and just decided to make an online account. However I didn't realize that now my online account isn't synced up with my physical beauty insider card. How can I combine them? Without calling customer service please.
Can a mod please PM me when you have a moment? I updated my email the other day, but this morning I still received an email to my old address. I just want to make sure my email is updated. Thanks so much!
So I ordered the Bumble and Bumble 500 point perk, and instead got a Clinique point perk. Not even close, Sephora. However, it's labeled on the order form as Bumble and Bumble, so I don't think a store will accept it as a return, but I don't want to be out 500 points.
Hello, I have a question. Lets say i have 100 points and then i redeem them but then i find myself not loving my product, without using it, when i return it i will be negative points because i redeemed them correct? Example: my product was $39, I will become -39 correct?
I used a gift card on a recent order and had a balance remaining on it. Unfortunately my gift was thrown out accidentally, is there any way the card info could be retrieved using my order info? Thanks!