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Need response Epic Rewards
hi, I've emailed 3x and not received a response on Epic Rewards. Can a mod please PM me so I can get it resolved? Thank you!
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Points
I signed up in store about 2 months ago and I have shoped at sephora twice and I wanted to see how many points I have left because I spent some yesterday but when I entred all my imfo in it said no points even though I have spent like 400 hundred dollars and only spent 250 points I entred all my stuff where it said signed up in stores I don't know what's happening please help asap
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waterproof sweatproof eyeliner pencil
looking for waterproof sweatproof eyeliner pencil that has a lot of colors and doesn't tug on lids,  I have oily lids.
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Unsuccessful Authorization - WTH?
I have been a customer of yours for months, achieving VIB status and now you guys cancel my online order for no reason???  And don't even bother to notify me?  What is the cause of this?  Totally uncalled for.
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points in two card and want to put it in my vib card!!
i have two vip card and i still have some points in them, how can i take those points and put them in my vib card?
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points in two vip card & i want to put them in my vib card!!!
i have two vip card and i still have some points in them, how can i take those points and put them in my vib card?
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Beauty Insider Points/Purchase History Missing
Hi there, About 3-5 days ago my sephora account showed that I had over 200 points and now it suddenly says I have 23 points. I have had my account with sephora for a while and I have never redeemed any of my points. Along with that, my purchase order history has also vanished and now says that I have no purchase history to display.  Wondering why this happened and what the solution is? Thank you for the help!!
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Fantastic Customer Service!
I would like to give a shout out to two employees, Keenan and Emily, at my local Sephora at the Mall of Acadiana location in Lafayette, LA! They ALWAYS give me helpful info about products and make me feel appreciated as a VIB Rouge member from the moment I walk in to the moment I checkout!  I work in retail mangement and they are model employees that I would hire in a heartbeat!   -A Satisfied Customer
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Returns without Receipt
I bought a makeup palette over 3 months ago online and I don't have the order summary form anymore. I was wondering if I can still take it into the store and return it or exchange it for something else?   Thanks
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Still No Epic Rewards Response
Hello, On September 18th, I wrote to epicrewards@sephora.com about my unfortunate Epic Rewards experience. I included my email address and VIB number for follow up. I received an automated response indicating that my case would be reviewed and that I'd hear back by September 1st. That date came and went, and I've yet to receive a response from Sephora. I checked both my SPAM and Junk mail filters and nothing was sent. I read that some people had success by calling Sephora's customer service hotline. I'm unable to do that during the day, so I sent an email to customer service on September 2nd. I received an automated response. Sephora is stating that they reached out everyone who sent an email by the deadline but apparently my case has fallen through the cracks. I would appreciate any insight on this or if someone can point me in the right direction. Thanks!
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Birthday gift
I am unable to add the birthday gift. Can a CS add it to my online cart, please? I would prefer to not have to call the 800 number if possible. I posted about this yesterday in an old thread but it wasn't addressed so I made a new post.This seems like a frequent issue so I am wondering why this hasn't been resolved as people as far back as March have been having issues Thanks for any help!  
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My Order has been cancelled why??
My Order has been cancelled  because of unsuccessful authorization. I'm disappointed and wondering how long the refund process will take??
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Missing samples from Sephora.com Order
I received my order today, and none of the samples, including the deluxe sample (Sunday Riley Luna Oil), came with the order. The only thing I received with my order is the post card-sized one-time use sample of the Tom Ford Noir fragrance, but nothing else.    To give a bit of a background, I have received numerous orders in the past that came with no samples (not substitutions, just plain old nothing!), so I had to take my time to complain a few times so that they can be rectified. I was told at the time that a "special team" was assigned to pack my order, and a good number of orders since then have come in perfectly.. until today. I called the rouge concierge line a few minutes ago, and while Travis was certainly sympathetic, he wasn't able to offer anything. He added that he couldn't offer any points either, because I wasn't allowed to have points added in manually.. which he said has to do with the previous complaints about the same issue and the compensatory 50-100 points that were added a few times. Seriously?    So... what I'm told is that for the mistakes that Sephora has made and for my time and effort to make sure that I receive my items as I ordered I'm supposed to just sit back and get gypped? I'd very much like to have a mod reach out to me to correct this matter. Thank you.
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Missing item from my package?
Hi I sent an email to sephora but no reply yet. I really need to know what's going on. Please help!
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Paid two items online with my debit card and returned one in store but...
I ordered two items online using my debit card to pay and wasn't too fond of one of them so I returned it to a local Sephora store. I brought the receipt that came with my delivered package but the associate ran my return as credit even though I paid with a debit card. It's been four days and I have yet to see the refunded amount back on my account. The associate even gave me a return receipt saying that my refund was approved but as stated before, the money hasn't been returned back to my debit account. Do I go back to the store and explain to them my situation or do I just keep waiting until the money shows up on my account?
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EPIC REWARDS Emails
Sephora just sent me an email stating they could not find my rewards number that I copied and pasted from the website, I also provided my email address so they should have been able to look it up from there. I have sent 4 emails now and 3 before the 8/24 cut off date. I don't know what kind of scam this is. Basically they are hoping our anger will go away if they pretend they never got our emails? I am beginning to think I should be contacting a lawyer instead of chatting on some blog crap that we are forced to use if we want any type of response.
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Beauty insider card
A few months back my mom registered for a beauty insider card and put all her information in.She gave the card to me since i have been the only one using the card. I managed to change everything over into my name except for the date of birth. How can i fix this?
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Q. laura mercier/estee lauder
I want to buy laura mercier eyeshadow called "ginger" and estee lauder lipstick called "complex" and "daring"   I visited stores they told me they don't have it at this moment.   Is there anway you can place order for me?    
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Bare Minerals
Hi, I need to buy a bare mineral Touch Up Veil powder and for five times I visit the store, 4 times you don't have the color I need (light), now I am looking for it on line and you neither have it. I want to suggest to restock more often.
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The Best of Benefit #SephoraSweeps
Let’s be real, there are some serious benefits to following us on Instagram. Case in point: The Best of Benefit #SephoraSweeps, where one lucky winner will take home a prize package filled with goodies from the brand. The bundle, worth over $500, includes Sephora-exclusive kits and so much more!   To enter for a chance to win, post an ORIGINAL image featuring your best makeup must-haves on Instagram between noon PDT on September 1 and noon PDT on September 2. Be sure to follow @Sephora on Instagram, and include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours of the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Keep an eye on our Instagram feed during these dates for any updates. Rules>    
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ULTA !!!
ULTA and nordstrom will be my new beauty store. the epic rewards were a ridiculous scam! i feel so unappreciated. was up all night refreshing the pages. epic rewards finally popped up but non of the rewards did except one. so dumb! ultra has better sales. they give u points you can use towards your purchases and their rewards are not hideous like the dumb 100 , 500 point products sephora offers and when finally i thought they were going to offer good things. it was al a scam
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Epic Letdown
This was not an epic reward program but just an epic letdown and epic punishment.  
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#TrendingAtSephora #SephoraSweeps on Instagram
  Here at Sephora, the trends are inspired by you and powered by us. August 10-11, enter for a chance to win a $500 Sephora Gift Card and make all your beauty dreams come true—whether it’s glowing skin, electric eyes, feathery brows, or berry lips. To enter for a chance to win, make sure you follow @Sephora on Instagram. Between August 10, 12pm PDT and August 11, 12pm PDT, post an ORIGINAL image that shows us your best look featuring glowing skin, electric eyes, feathery brows, or berry lips. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours of the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed for updates.   Good luck! See official rules:  
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Tarteguard #SephoraSweeps on Instagram
If your summer plans involve lounging poolside and sipping umbrella-embellished drinks, then you’re going to want—scratch that, NEED—a summer look that involves sunscreen. And, it doesn’t hurt if the bottle by your side is as cute as this new Tarteguard 30 Sunscreen Lotion. To highlight every bit of its Broad Spectrum SPF 30 benefits, we’re giving away 30 must-have tarte goodies in our latest Tarteguard On Duty #SephoraSweepsS. From June 24, 12pm PDT to June 25, 12pm PDT, you can enter for a chance to win. First, follow @Sephora on Instagram. From there, upload an ORIGINAL photo showing us your best summer selfie. Be sure to include the #SephoraSweeps hashtag in your caption. Best of luck!   See official rules here>
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Q. WAKE UP SEPHORA!!!!!!!
THANK YOU SEPHORA!!!!!! I'm so grateful for receiving and email with the extraordinary redemption's date and time a few days before the event that way everyone has an equal opportunity and you can't hide behind your "computer glitch" excuse! I called at 9am because i have yet to receive an email and the nice lady on the other end of the "VIB concierge" line ( fancy word right? makes you feel special for spending thousands of dollars yearly) informs me that they will be sending them out shortly however the UD vault was all gone....... i don't comprehend?!?!?!?!? Why are you going to send me an email that advertises something you do not have? Last time i checked consumers are protected by laws and regulations against false advertisement! I am so disappointed and upset with this company and now i can see why they have such bad ratings. I don't want any of your points that you are offering to sweep this under the rug whats the point of them anyways? Not like i can get anything other then a deluxe sample! I have pro discounts to a few companies but i chose to stay with Sephore because of the point system and for moments like this when i will be able to redeem extraordinary gifts. I can not believe the store that i once loved and obsessed over could do such a thing! Sephora has the best customer service in store and on the phone but after hearing how they pick and chose how they reward has left me furious! It is unethical and unprofessional! I requested to speak to a manager and i hope my issue gets resolved because if it does not i will go as far as i have to, to get justice and to be heard!
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WAKE UP SEPHORA!!!!!!
THANK YOU SEPHORA!!!!!! I'm so grateful for receiving and email with the extraordinary redemption's date and time a few days before the event that way everyone has an equal opportunity and you can't hide behind your "computer glitch" excuse! I called at 9am because i have yet to receive an email and the nice lady on the other end of the "VIB concierge" line ( fancy word right? makes you feel special for spending thousands of dollars yearly) informs me that they will be sending them out shortly however the UD vault was all gone....... i don't comprehend?!?!?!?!? Why are you going to send me an email that advertises something you do not have? Last time i checked consumers are protected by laws and regulations against false advertisement! I am so disappointed and upset with this company and now i can see why they have such bad ratings. I don't want any of your points that you are offering to sweep this under the rug whats the point of them anyways? Not like i can get anything other then a deluxe sample! I have pro discounts to a few companies but i chose to stay with Sephore because of the point system and for moments like this when i will be able to redeem extraordinary gifts. I can not believe the store that i once loved and obsessed over could do such a thing! Sephora has the best customer service in store and on the phone but after hearing how they pick and chose how they reward has left me furious! It is unethical and unprofessional! I requested to speak to a manager and i hope my issue gets resolved because if it does not i will go as far as i have to, to get justice and to be heard!
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Chloé #SephoraMothersDaySweeps on Instagram
Mom, meet Chloé! We’re celebrating Mother’s Day with a special #SephoraMothersDaySweeps, where we’re giving away a small Chloé Baylee Handbag to one lucky Sephora Instagram follower—plus the entire Love Story perfume collection!   From noon May 4th to noon May 5th, enter for a chance to win a bag and perfume set from the French fashion house by posting a sweet and ORIGINAL image of you and your mom on Instagram. Be sure to include the #SephoraMothersDaySweeps in the caption of your image and follow @Sephora on Instagram to be eligible to win.  All valid entries received between noon PDT on May 4 th and noon PDT on May 5 th are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on May 4-5, 2015 for updates.   See official rules here>
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