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sephoraadmin2
NARS 20th Anniversary Celebration #SephoraNARSsweeps on Instagram
Help us celebrate the 20 th anniversary of NARS Cosmetics! In honor of this exciting milestone, on September 18, one lucky Sephora Instagram follower will win the ultimate prize package: an exclusive anniversary tote filled with 20 NARS cult favorites!     To enter for a chance to win, make sure you follow @Sephora on Instagram. Between September 17, 12pm PDT and September 18, 12pm PDT, post an original Instagram photo of your favorite NARS product. Be sure to include #SephoraNARSsweeps in the caption of your image. All valid entries received during the sweeps entry period will be eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on September 17—18 for updates. NO PURCHASE NECESSARY TO ENTER OR WIN SWEEPSTAKES.   See official rules below>  
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ClaireCh
Beauty Insider Points
hello ! i have made a purchase from a sephora store and i would like to add the points to my beauty insider account. anyone can help?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Claire, I'll send you a message to help. :) -Laura   see post
zepolacissej
Points/New VIB
So I recently made 2 trips to Sephora. None of my purchases are showing up and my points are not updating.   At the end of my second trip, I was informed I was officially a VIB. I am trying to figure out how to link my account to my beauty insider.   I would really like to sort this out before making another purchase.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi zepolacissej, I'll send you a message to help. :) -Laura   see post
Ekita
MUFE artist shadow
what are the names of the eyeshadows that come in a MUFE artist shadow sample,  Item # 1635531? I´m in love with them and really want to purchase them
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ekita, MAKE UP FOR EVER Artist Shadow Make Up For Ever Artist Shadow sample comes in the colors I-414, M-536, D-826. :) -Laura   see post
hipquest
Can you gift points...
to another BI?   Thanks!
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hipquest
BEAUTY GURU hipquest / BEAUTY GURU BEAUTY GURU / replied
Thanks Randee. I'm actually asking for my husband, he never uses his points. He's got a lot of Christmas and birthday shopping coming up so he'll be getting more. He was... see post
tbuss
Incorrect points received on order, can a Mod please help?
I placed an order this morning (from Canada) and received incorrect amount of points.   I was also charged in excess of 13% Ontario sales tax, so could I also receive a breakdown of the 'taxes and duties' charge?   thanks
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tbuss,   I would be happy to assist you further with this! I'm going to send you a private message to get more information from you. :)  see post
knharris91
How do I link my BI card to my online Sephora account?
I received my card about a year ago in stores and have accumulated points on it. I was going to make a purchase in store today and wanted to know my point balance. When trying to log on I was told the account could not be found with my email, so I signed up thinking it would link the BI card I have to my email. However, it did not. I now have 2 BI account numbers, when I would like to just have the one that I have accumulated points on. 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi knharris, I'll send you a message to help. :) -Laura see post
BrttByNature
I want to return!
I want to return my most recent purchase but what I wanted to know is am I also suppose to return the samples? I also wanted to know if I wo
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrttByNature, You are welcome to keep your free samples! :) -Laura see post
Crazy4Sephora1
Givenchy Sculpting Mask
I have entered my email several times for the out of stock Givenchy Sculpting Mask. I just received the email yesterday and the product is already out of stock in less than a day. I wish there was some way that a customer (Rouge level) could preorder and have it sent when it comes back in stock. No offense, but how many does the company order that it sells out in less than day? If it's that popular, there should be more ordered.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Thank you for your feedback! I checked our system and we do not have a delivery date for the masks, at this time.  I apologize for any inconvenience.  We should have an ... see post
shelsey94
Beauty Insider Points
I should have at least 100 or more points but I can't see them. Can someone help me out please? And also I don't think I know my sephora card number, or I just don't know how to look for it.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shelsey, I can help with that. I am sending you a private message.    Cheers!  Kevin  see post
boww
Times I want to ask a question in RE to a product and not allowed to do so. Why is that?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Boww, are you having difficulty replying to a thread? If so, go ahead and clear your cookie cache and try logging into Beauty Talk again.  This should fix the issue. ... see post
iren3
can I order something from sijcp that is not available at the store
I want to buy something that is only available exclusively online.  If I go to sijcp and pay for the product, can they order it and have a store pickup? Thanks
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi iren3, You can have the store assist you with placing an online order, however, we do not deliver orders to stores. You would have to provide your home or work addr... see post
ashleyn3
help beauty insiders card
I received a beauty Insiders card in store but I don't remember which e-mail I provided the cashier, is there any way for me to check?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ashley, I'll send you a message to help. :) -Laura   see post
caitlinper
Beauty Insider/VIB Card
I purchased an order online, and it said i had zero points (now 70) and that i have a Beauty Insider - but i actually have a VIB Card - is it different for online/instore purchases?  if not, how do i update my online account to show that i have a VIB Card
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi caitlinper, I'll send you a message to help. :) -Laura   see post
Alyssabobyssa
I want to link an existing beauty insider card to a new online account.
I received my Beauty Insider card in a Sephora store last week and have since made several purchases on it. I want to link up that card with this new online account so that my previous purchases are counted. I'm fairly certain that this email for my online account is the same as the one I provided in store, but there is a chance that the cashier misspelled it (it's pretty long!). Please help!
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Alyssabobyssa,    I'll send you a message to help out and link your accounts :)  see post
SweTea
How to link my online account to my beauty insider card?
I tried to get help over the phone, and they messed up my email address a bunch of times which is why I think I never got an email. Then today I tried to get help in store, but I was out all day and didn't get home fast enough to get on my email, and click the link that the sales associate sent. So now I'm trying again HAHA.. Please please help. :]
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SweTea,    Sorry to hear that! I'll send you a message to help out :)  see post
einai
One item from Ole Henriksen set is leaking
Hi,   I recently (about 2 weeks ago) ordered the "Ole La La Glow From Head To Toe Blockbuster Set" by Ole Henriksen. There are quite a number of items in the set so I didn't check all of them right away. Today I took out the "Truth is in the Eyes" tube and realized that it is leaking from the bottom of the tube - pretty unusual!  And it left a spot on the cardboard box where it was glued to also (please see photos), which I thought was just the glue before.   I realized that I could return the whole set, but the set is now sold out so I don't think I can repurchase it (all the other items in the box are fine). Is there a way I can get an exchange for just the "Truth Is In The Eyes Vitamin C Peel Concentrate"?   Thanks!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Einai! I'm sorry about that! Unfortunately, if the item was part of a set we do not have a way of sending it out by itself.  If you are close to a store, I would exch... see post
rissa129
How do i link my Beauty Inside card to my online account?
My online account and my Insider card is under the same email but the points I spend in store do not show up on my online account. How do i make it so it is all under the same account?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rissa129! I can help with that. Please check your private messages when you get a chance.    Cheers!  Kevin  see post
Daisy86
Missing purchases on history
I bought a few items today at Sephora and the items/points are not showing on my account. Is there a way to add them to my account with a receipt?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Daisy86! Purchases made in store will show on your account by the end of the day.  If you don't see them on your account by tomorrow, please let us know or call us at... see post
Iheartclouds
Missing purchase history
I just discovered that an Armani foundation I recently bought, does not show up on any e-receipt, my purchase or point account?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Yes! It should have. I am sending you a private message to help.    Cheers!    see post
EmmamDennys
How do I link my Beauty Insider card to my online account?
I can't seem to link my card to my account but I think my card might be linked to another account but I can't sign into my old account and I tried everything. All I really want is to know how many points I have and and to put my card on this account so I don't forget it again.  Thank You
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Emma, I can help with that. I am sending you a private message with more details.    Cheers!  Kevin  see post
WhiteMexRose
Beauty Points!!
I bought a "Urban Decay" iconic eye shadow from Sephora in a jcpenny and its not showing up on my purchased items or my points, im like 3 points away from 100 and not having that item is 18 more points towards my account.
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Mariasku92,   I'll send you a message as well! see post
NLumin
Please advise.
I just canceled an order as it was incorrect.  If possible, would you kindly look into whether the cancellation has been accepted by the system yet?  I would like to place a nearly duplicate order (and am afraid an item might sell out) but don't want to do so until I know the original order has been confirmed as cancelled.  Thank you for your assistance.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi NLumin, I am sending you a private message to help.    Cheers!  Kevin  see post
misskittenlee
Item missing from my order :(
For the first time ever I ordered some items online as a birthday treat to myself (I usually shop in stores since there's one close to my work). Well I opened the package today and the summer crushes set was missing :,( it's on my bill though, is it possible it's shipping separately? I was billed for it so what are my options?! 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi misskittenlee! I am sorry to hear that! I am sending you a private message to help.    Cheers!  Kevin  see post
ballerinagrl
SEPHORA BRUSHES CAN'T BE SHIPPED TO UK? WHY?
I understand that numerous brands will not let Sephora send their products to the UK. I'm okay with this. I can buy them this side of the atlantic.   However I've always used Sephora brushes (as have my daughters), and when I tried to purchase some, I was told at checkout they couldn't ship to the UK.   Fortunately I'm back in Dubai in ten days, so I can pick them up there IF I have time, but it is a nuisance, as I won't be back in Boston till Christmas.
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ballerinagrl
BEAUTY PRO ballerinagrl / BEAUTY PRO BEAUTY PRO / replied
Thanks!    It's just, you know, brushes don't have any banned ingredients in the UK ;-) see post
DuckE806
I recently made a purchase at Sephora and forgot to use my Beauty Insider Card.
Is there a way for me to add the points using the receipt?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DuckE806,   I'll send you a message to help add the points to your account! see post
andrea67
Returns
I bought a powder foundation a while ago and it definitely was not my shade. I want to return it but I don't have the receipt or packaging. I do have my beauty insider history that says that I purchased it. Can I still exchange it?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Andrea67,   I'm sorry that the powder shade was not a good match! Since you no longer have the receipt or packaging, you will need to provide a government issued ... see post
Taylorleighw
I have 3 accounts, how do I combine my points??
I have 2 regular beauty insider accounts and one VIB all under the same email and I can only access one of the beauty insider accounts, and I'd like to combine my points too! Thank you!!!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Taylor! When creating Beauty Insider accounts, we can only use an email one time per account.  I am sending you a private message to help.    Cheers!  Kevin  see post
Ortena
I want to link my VIB card to my online account/e-mail.
I want to link my VIB card to my online account/e-mail. I had trouble signing up with my e-mail in the store. I think they just went ahead and registered me without it. They couldn't find that I had an account -- but when they put in my e-mail it would come up as a duplicate. 
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ortena,   I'll send you a message to help with this! see post
confused1234
Online Order Issue
I placed an order on sephora.com and after my online account was linked to my store account I dont see my order number anymore? I have my order number and proof of payment, but the order isnt showing up on my profile. HELP???
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi confused1234! When we merge two Beauty Insider accounts, you will not have access to one of those account's order history.  If you need to know when your order will b... see post