Didn't get the 8 piece Party Picks sample in with my order this morning. Called and was not able to modify/add to online order. Once I receive my items/receipt, is it possible to go to store and get sample gift?
Spoiler (Highlight to read) I placed an order and and was told I'd receive a confirmation email for it but its been hours now so I went ahead and replaced the order and same thing, no confirmation email and the items are retained in my basket. I haven't been charged either. Whats the deal? It said on the page after check out that my order is confirmed though. I placed an order and and was told I'd receive a confirmation email for it but its been hours now so I went ahead and replaced the order and same thing, no confirmation email and the items are retained in my basket. I haven't been charged either. Whats the deal? It said on the page after check out that my order is confirmed though.
I recently became a VIB Rouge while buying something in store. It's been about two weeks and my online account isn't reflecting the change and still shows me as a VIB and tells me to spend x amount of money to be upgraded to the Rouge status. Does anyone know how to refresh this or get the status updated?
I originally made an online account but only used it to browse. I shopped in store and got a Beauty Insider Card, it never attached to the account I had made online and now that I am a VIB, I would really like to have them attached so I can also shop online. Could someone please help me attach my two accounts into one?
I made an order on November 17, it was shipped on November 19, then on November 20 the tracking information said AS REQUESTED BY THE SENDER, THE PACKAGE IS BEING RETURNED. CONACT THE SENDER FOR ADDITIONAL INFORMATION. / THE SENDER REQUESTED THAT WE RETURN THIS PACKAGE. The UPS Tracking says: Returning to Sender, In transit. The order was paid for and shipped according to my order history, but why is it being returned? I never requested this or canceled anything and my credit card is still charged. I don't understand why Sephora would request that my package be returned while it was in transit - has this ever happened to anyone before?
My order has been cancelled ,they sent me an email saying they were "unable to confirm your payment information" . iam outside the country therefore i cannot call to see what is wrong with my order . money is still deducted from my credit card ,can anyone please help to make the order proceed ?!?! i have used the same credit card with my previous order .
I received a shipment from sephora today, and when I opened the box ,the receipt listed out all the items that I ordered, but what came in the box are totally different. I would really appreciate if someone can contact me..and let me know what to do...
Hi There, I recently signed up and was approved for Sephora's Affiliate Program. The process led me to signing up through LinkShare to get started. The only issue is that I cannot for the life of me find Sephora US or Sephora CA in the program list. Any help would be greatly appreciated. I've only been able to find Sephora AU and I really don't know what I'm doing wrong. Thank you! Danie
I have been making online orders. So far a couple of my orders have been missing samples and rewards. Today I got a package and it was missing my 250 point reward. The order before that was missing my samples. I'm getting really annoyed that it tells me on my order sheet that I got these items but, I never did. Please help me figure what I need to do to get my points back or something.
Hi I was wondering if somewhere here can help me. My order came and the wrong item was sent to me. I ordered the hourglass ambient lighting edit and the josie maran perks but I only got a Philosophy Hope in a jar lotion and some samples. Such a weird mix up.
I called in and sent an email but have not received much help so far. It seems to me that the packaging centre needs work for online orders as I have experienced carelessness with the orders I have received thus far this season. To prepare for Christmas I have placed three online orders. The original order I placed was supposed to have been all that was necessary but 11 items were missing from my package and I was forced to re-order losing the 20% VIB discount I had waited for. My 500 pt Urban Decay reward was missing the eye primer sample in the first order and my black with Gold Sephora Clutch was missing entirely from the third order I made. In attempting to deal with the issues I did call in to Customer Service and was disappointed with the attempt at resolution. The agent informed me that he was unable to simply re-ship the items. He stated that we would need to refund and then reorder. I was on the phone for 45 minutes to re-order the missing pieces and we were not able to accomplish this as after he refunded my missing pieces because he could not find the product numbers for the items to reorder them. At this point I had to go as I was late for a party and I found myself re-ordering things online later which caused me to lose the discount. I understand as a company that likely doesn't bother you as you make more but as a customer I was very frustrated. I deal with many online companies and have never had this level of frustration. Please look to Amazon, Indigo or the Gap as shining examples of what a good customer service experience can be. Please also train your staff to provide quick quality care when people take the time to call in. Also if people email please respond. These are simple things that can keep people happy.
I ordered a few items online on November 13th. I finally received the package this Monday the 23rd. I redeemed my reward points for the 100 pt belif moisturizer and the 250 pt D&G Light Blue perfume. Everything was in the box, including samples, except for the belif moisturizer. The points show as redeemed on my account and the belif cream was checked off on the packing sheet. I assume the product was sold out, so why did I still have the points redeemed?
Hi, Never thought that I would experience such unlucky case right before Thanksgiving. My order showed delivered at front door at 1pm on Monday but I checked around 2pm didn't find the package. Now I am waiting for UPS investigation resolution-but for God's sake UPS never help. Guys, would you suggest what I shall do? I have no idea how long it is going to take and BTW I need the cosmetics products in my order for thanksgiving!!!!!! Now my mood of Thanksgiving shopping is totally ruined up.
recently became a VIB when I went shopping at my local Sephora, but my VIB status isn't showing up on my online account-my online account only says that I'm a Beauty Insider. Is there a way to update my online status?
Hi, So my aunt bought me some stuff online that are going to be gifts, and I forgot to have her log into my account. I was wondering if there's anyway of adding the points for that order to my account, if it can be done online that would be helpful. Thank You!
I ordered three different Kat Von D Everlasting Liquid lipsticks. One of the tubes is filled less than the others and I noticed the wand doesn't have the same fit in the container as the others when you screw the tube closed. It looks like it was opened before. When I hold it up to a light, the tube has about a quarter less lipstick than the other 2 colors. Refund please? It looks like someone tried it, returned it and then it was re-sent to me.
I made an order on 11/23 and according to the bank I was double charged for the same order. When I was trying to place the order the first time, there was an error and it said the order didn't go through or something, so I re-placed the order. I only have one order on its way but two charges. When I called customer support the guy who took my call said it did look like I was charged twice for the same order but I'm still confused as to if/when I'll get that money back or something?