Could a mod please PM me please? Looking for a solution to update my points since they've been calculated in USD not CDN, and I've gone though my purchases to figure out the difference I'm missing. Thanks!
I've noticed on my account that someone has been redeeming my points and using my account in stores I have never been to. I have only shopped in the Knoxville, Tn stores or online, and like to save up my points for larger gifts. Is there any way I can try to get this looked in to?
Not trying to be redundant here but does anyone have any updates on when Shade Light 42 will actually be back in stock, any definite date yet? Already signed up for the email notification, just hoping to get a specific date if available. Thank you in advance for any feedback available.
***EDIT: Fixed, thank you for looking though. Hi, recently I placed an order on Sephora on Sunday and received an email last night with a tracking code. However, when I checked the email and clicked on my tracking code, it isn't working even though I'm in the USA. What should I do?
Hi, I was wondering if the Bliss Fabulous Foaming Face Wash was available in the large size (15.5oz)? The biggest one I see online is 6.7oz. I am currently using the 15.5oz & was hoping it would still be available.
Hi there, I recently made a purchase at sq 1's sephora. I returned my smash box contouring set and got the lancome blush subtle palette as well as a make up forever lipstick. This was on Friday October 17th, 2014 and it has not updated. Just curious when I can expect both the bag and the points will be updated. I did give my beauty insider card at checkout. I paid an addition $19 as a difference. Your help is appreciated. Thanks in advance.
I recently ordered from Sephora. I just received my parcel. There are two mistakes: 1. They sent me the wrong color for an item 2. I am missing one item from my order. Please advise how to handle the 2nd part as they never shipped the item yet its on the packing list.
I ordered the Bare Minerals Main Attraction set for my sister since she loves their products. It comes in a little vanity box with a mirror. The mirror on mine was completely shattered. Luckily it had tape covering it or the makeup items might have been damaged as well. it was my first time calling the Rouge customer service line. I was surprised at how quickly my call was answered. The rep was able to offer a reshipment of a new set and explained how I could send back the one I have. I thought about what I've read here lately about Rouge members wanting to feel more special and receive more bonus items, and how Sephora staff has instructed us to ask for extra things. So I crossed my fingers and asked if I could add the ROUGEDIOR deluxe sample palette to my replacement shipment. She said yes! I was very surprised and glad I made a request! Thankfully I'm waiting to give this as a Christmas gift and don't need it immediately. I'm excited to have the mini Dior item for my trouble.
The other day I went shopping at sephora in jcpenney I didn't have my card with me and use my email instead. I'm not sure if the girl put it in right or not but I don't see the points showing up in my account or purchase history. I went back to buy something else yesterday and this time I got my card on me and scanned it. The points from this purchase shows up right away. So I'm not sure what happened to the earlier purchase from sephora inside jcpenney. Perhaps the checkout girl got the wrong email. Is there anyway for me to fix this I still have my receipt. Thank you so much.
I recently tried to purchase an order, but my card was not being accepted (most likely because it was a debit card, and I realize that error on my part). The problem is, my bank account was charged the money, and while it is only in pending, it is still frustrating that I am unable to use this amount of money for a failed order attempt. I was hoping there is a faster process to getting this order perhaps cancelled or what not to expedite the process of getting the pending transaction cancelled. Thank you.
Hello - i was just wondering - I live in Australia and am currently on holidays in the state of which i am making the most of the many Sephora stores - spending nearly $1000 in 3 weeks! I have signed up to Beauty Inside after all these purchases were made, i was wounding is it possible to add the points would have earned anywhere online? I have my receipts still. And when Sephora eventually opens in Australia will the points be able to be honoured there? I really don't know much about the whole program! i Signed up mainly to ask questions to the sephora community! any advice you could offer would be great! thank you!
Is there any intention of ever letting Canadians use the redemption coupons? We pay more for the samples and have none of the benefits that the US has. Also with kits like the Formula X System, if you can't take advantage of the promotion online in Canada, why is it even advertised on the Canadian Sephora? Canadians miss out on enough products, samples and vouchers as it is.
I just became VIB So excited!!! Not sure if I am signed up for email Can you check for me? Also I cant seem to get into the chat when I click the advice tab at top of screen I am getting in today through an email that was sent with my order Please help me I enjoy reading all the chats but I am denied access
I purchased Nars light reflecting pressed setting powder couple of months ago, and used it for about a week. However, now when i go back to use it - i can hardly see any product on my brush. I feel like its not doing its job since i can't even see it being transferred on my skin let alone on my brush. I rather exchange and return it for a different setting powder (any suggestions?) What is sephora's return/exchange policy when these kind of things happen? Please Advise.
The main email address that I used with Sephora appears to no longer be active. My order confirmation and shipping notification were not received. I have another email address to which I would like to switch for Sephora emails. However, it seems I signed up with the other email address at Sephora a long time ago. How do I consolidate the emails so that I maintain my points and receive my emails?
Just got a package today and the E&J Nirvana White card thingie was in there, but no perfume. Many others have complained about this, it should not keep happening. I have Rouge status, (not that it's ever gotten me anything extra), but this is a basic, given to all service that Sephora can't fulfill. Why am I spending so much money with you in return for lousy service? Very, very annoyed.
Hi, I am currently a VIB but i never get any emails from sephora! I want to start receiving emails from sephora.. Can someone help me! (FYI in my setting I am subscribed towards the sephora newsletters)
Hello, so recently I was going through my old receipts and I noticed I didn't get points for a MUFE translucent powder. It's not showing up on my points but the other 2 items I purchased did. How is this possible?
I am trying to order something from Sephora using the Canadian checkout and for the first time ever, I noticed that my taxes were not calculated correctly. This has never happened in the past and I have no idea what triggered it this time. However, I played around with my checkout and I found that I could remove/add items and every time, the taxes and duty amount rate would be different. In other words, sometimes it would be 15 percent and sometimes it would be 16 percent. Duties aren't that complicated to figure out. It's usually roughly 18 percent. If I am being charged for duty, then the number is still too low. If it isn't duty that I'm being charged for, then it's just random extra money I'm paying on top of my province tax rate. What's going on here? What are your experiences?
Hi i read various comments about sephora "flagging" and cancelling orders of those who places multiple orders in a day or a few days span. is it true?? if so, why did sephora even make a free shipiimg perk and free samples perk in the first place if they were to punish their customers? i just find it so weird and would like to know if it is true or not. i love cosmetics and i tend to place multiple orders, dont get me wrong though, i dont make multiple orders to leach off the perks. however, sometimes after i make an order and find products that i like later the same day of the first order, i would go ahead and make another purchase. let me know if this would make me a "flagged" customer.