My BeautyTalk Profile
Who's Online / 789 users
  • Monikay
  • crod1991
  • lyravega
  • talinder
  • IRISHQUEEN
  • LadyInWhite
  • ahbunny
  • sister13
  • britter77
  • messyhairnocare
Customer Service
Showing results for 
Search instead for 
Do you mean 
Princemaxxy
Placed an order, money was deducted but order was cancelled
I ordered once from Sephora online recently (like 5 days ago) and the order went through perfectly and I have received it. However, I placed an order yesterday and paid for it, making sure there was enough money in my Mastercard prepaid credit card. However, this morning, my order was cancelled due to them 'not being able to confirm payment information'. But I had no problem the previous time! And, my money from the card has been deducted. What is happening? I need my money back or my order processed.
see post
vipting
Double charges my Debit card
I just placed two orders. however, when I went to my online banking account it shows that my debit card was charged double for the same order. Total four times for two orders.  Is there something I should do before the transactions aren't pending? Thanks
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vipting!   I would be happy to look into this for you. I'm going to send you a private message to assist you further.  see post
drpengie1
Linked accounts
I've just had my accounts linked in the last couple of days as I had an instore account and an online account, but now I can't use my original nickname. Also I ordered something online and I can't see it on my profile. I need to be able to track the progress of this. Thanks
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi drpengie,   In most cases, after linking an account, we keep your in-store (card) account as primary, therefore your online information would no longer populate. ... see post
Hello7Yuki
Q. Help me.....
I didn't receive the package that I ordered. I check the tracking number, it said delivered. And the wired thing is in the tracking number show it ship to: CHATTANOOGA, TN, US. This is NOT where I'm livening. I livening in  Sun Prairie, WI and my order details say " ship to: Sun Prairie, WI" too. I need help/ explanation.........;( 
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Hello7Yuki,   We apologize for any confusion regarding your tracking information. Due to a system error, an incorrect tracking number may have been assigned to yo... see post
jessieanneeee
Makeover
Now since I know that I can use my $25 gift card towards the makeover, how do I schedule an appointment? Should I just call in? 
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jessie! Yes! Please contact your local store and they will be able to help set you up with an appointment. :)    Cheers!  Kevin  see post
tinytiff101
Shopping in the US with a Canadian VIB card?
Hi there,   I'm just wondering if i can collect points in the same way when shopping in the US (I hold a Canadian VIB card)?   Thanks in advance!
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tinytiff101,   You will be able to collect your Beauty Insider points in our U.S. stores in exactly the same way as you do in our Canadian-based stores. Kee... see post
AlicAliV
I Forgot To Use My BI Card, Can I still Add My Points?
I forgot to use my BI card on my recent purchase. Can I still get my points added to my account?
see post
sonialeu
sonialeu / NEWCOMER / replied
Hi, I did the same thing. Would you be so kind to help me? Thanks! see post
Puddytat
Shipped to wrong address
I placed an order on Sunday. I received the shipping confirmation yesterday showing it was begun shipped to the correct address. When I looked at the tracking through UPS today , it showed that my order had already been delivered to another state. My order number is 3060652401. How do I correct this and get my merchandise?
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Puddytat!   I am sorry your order was delivered to the incorrect address. I can look into this for you. I'm going to send you a private message with more informat... see post
SAHHOTMOMMA
Long Lasting Blush
I love the Tarte Amazonian clay blush but was wondering how the Kat Von D blush compares  in staying power?
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SAHHOTMOMMA,   In my experience the Kat Von D does last a long time and it has a great amount of pigment. It is formulated to be fade proof and long wearing... see post
victorianyc95
Online and In-Store Account
I've had both an in-store and online account for a while, but whenever I buy anything in-store none of my points show up on the site? I'm pretty sure I've added my insider card to the online account, and I've also just gotten a VIB card, will I need to sync that one with the online account as well or will it be automatic? Than you for your time.
see post
Catbeans
Catbeans / NEWCOMER / replied
Hi, would you also message me? I've bought 4 things from the actual store, but it doesn't show my points. Thank you!    see post
mommy
Q. i just moved and what a hassel it was to get it right with sephora
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi mommy ,   I'm sorry to hear that! What was the issue that you were experiencing? I also moved your question from Acne to Customer Support.   see post
Tirah
Why didn't I get 3 day shipping this time?
I already sent an e-mail to customer service earlier but I thought I would ask this here too. On Sunday I placed an order that was processed and shipped late Monday. When I tracked the order through UPS it said 5 business days with a delivery date of next Monday. I've tracked it several times today thinking that it was a mistake and will get rescheduled for "early delivery" but so far nothing has changed. Not only am I supposed to get free 3 day shipping as Rouge but my order was also over $50. Why didn't I get the 3 day shipping?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tirah!  Sorry to hear that! I am sending you a private message with more details.    Cheers!  Kevin  see post
teta86
how can i add my beauty insider number to my account?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi teta86! I can help with that. I am sending you a private message with more info.    Cheers!  Kevin  see post
AngelinaCheuk
Forgot to get my beauty insider points during purchase?
Is there any way I can still get the beauty insider points at this point? I still have the receipt with me. It'd be great if I could get the points back online . Thanks
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AngelinaCheuk, I'll send you a message to help. :) -Laura   see post
CrimsonBetrayal
My tracking number is for someone in california's order..
I have someone in California's tracking number. How do I get my orders tracking number? 
see post
CrimsonBetrayal
BEAUTY MAVEN CrimsonBetrayal / BEAUTY MAVEN BEAUTY MAVEN / replied
thank you, I sent you the reply back :) see post
hollyef
how can I connect my VIB rouge card to my online account??
I am having issues connecting my card to my online account, where it says I have zero points and still beauty insider status?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi holleyf! I can help with that. I am sending you a private message with more info.    Cheers!  Kevin  see post
meecheroo
Still haven't received package
Hello,   I still haven't received my order. I contacted Sephora a few times, and I was told via private message that if I hadn't received my order by the end of 8/18 that I could either have the items reshipped or a refund. I did want the double points and VIBPARTY promo bag, but at this point I would just like to be refunded. Thank you.
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meecheroo! I am sending a private message to help.    Cheers!  Kevin  see post
anconard
Why didn't my in-store points show up when I linked my card and online accounts ?
I recently had my Beauty Insider card linked with my online account. All of my in-store purchases showed up online but the points didn't transfer to my online points balance. How do I get my in-store points to link to my online account as well?   Thank you, Rachelle Ancona
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rachelle! I am sending you a private message to help.    Cheers!  Kevin  see post
pandamia
STATUS: Unsuccessful Authorization
Hi,   I placed a order in this afternoon and it should be sent to my friend's home and bring it to me. However, I checked the order online now and the status is "unsuccessful authorization". Does it mean the order has been declined? Looking forward for a quick response so that I can call my friend to any Sephora store and buy products since I need them urgently. Thanks.   Mia
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mia, I'll send you a message to help. :) -Laura   see post
drpengie
Linking card with online account
Hi, can you help me to link my Sephora card with the online account? Many thanks.
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi drpengie, Yes, I will send you a message to help. :) -Laura see post
KED2014
HELLP sephora messing up bank account
there is no purchase in my order history on sephora.com i got no confirmation email but my bank account was charged TWICE sephora.com never told me my order was confirmed it just said try a different card, HELP WHAT DO I DO???
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KED2014, Our records indicate that your order was attempted, but not completed. The items you attempted to order should still exist in your shopping basket on Sepho... see post
marissaneomi
Recently Purchased Items missing in Purchase Records?
I had purchased a few things in store on the 12th, and every item except for the occ Black Dahlia lip tar showed up on my online account in my purchases. I was just curious as to why that would happen, because its on my printed receipt, just didn't show up on my online account, and I'm wondering if I'm also missing points for that item.
see post
marissaneomi
marissaneomi / FRESH FACE / replied
Well thank you two! It does make sense that it usually happens with items excusive to certain stores because here in the Hampton Roads area of Virginia that is the only ... see post
SS77
MERGE STORE ACCOUNT TO ONLINE ACCOUNT
I am a Sephora VIB member and want to check my VIB points online however my account shows that I have 0 points. Can anyone help me with this issue? Thanks!!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SS77, I'll send you a message to help. :) -Laura see post
Sal6689
VIB and online account?
I just signed up for a Sephora online account and it shows that I have 0 points. I have a VIB Beauty Insider card with points, but seems there's no way for me to merge my card with my online account. Is there a way to do this?
see post
Sal6689
Sal6689 / NEWCOMER / replied
Thx. see post
tracyeg
Beauty Insider Points
I purchased a couple things from Sephora in store a few weeks ago and was presented with a beauty insider card but my points never showed up on my account. Is there anyway I can get these points?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tracyeg, I'll send you a message to help. :) -Laura see post
Juhi2202
points from receipt to beauty insider
I bought a couple of things today at the store but they forgot to scan my beauty insider card. I still have my receipt. How do I collect the
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Juhi, I'll send you a message to help. :) -Laura see post
monicazvb
Collect Points from Reciept
I didn't have my card at the time, and they couldn't find me in their system for some reason. Is it possible to collect points from my receipt? 
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi monicazvb, I'll send you a message to help. :) -Laura see post
JuliannaH
Can I transfer my beauty insider points?
Hi! A few days ago my girlfriend bought me a palette as a surprise gift, but to avoid it showing up on my purchase history until she gave it to me today, she created another account when she bought it. Is it possible for those points to be transferred to this account?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JuliannaH, I'll send you a message to help. :) -Laura see post
Ismu
Linking a BI card and account
Hi,   I'm from the UK but go to Sephora when I get to the US. I got a beauty insider card last time I was there but cannot remember the email address I used. Is there anyway to link my card to this account?   Thanks!  
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lsmu, I'll send you a message to help. :) -Laura   see post
chelssss
KVD sale lipsticks
Can a mod tell me why I've gotten a few of them online and in store for $7, but I just went into another SiJCP and they were regular price... Can anyone explain this?
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi chelssss,   Our SiJCP locations are considered separate from Sephora.com/free standing Sephora stores, and generally hold their own stock.  If there is an item on... see post