I have the same issue as most of the people posting, my order wont be on time (because of them taking forever to process) and I'm leaving the country for a month. I tried to cancel and they said they will reply to me within 24-48 hours just to let me know if my order was cancelled or not! Awful customer service! If you promise to ship in 1-2 business days DO IT!! STOP MISLEADING CUSTOMERS!!!!
I hate to say this, but I am really disappointed again. I am a VIB Rouge member which means that I can get free shipping every order. I could have separate all my orders and get three samples each time. Since I got quite a lot of products during the sale, I could have got a lot of samples. However, I was being quite eco-friendly and I ordered several of my products in one order. And what happened to me is that I got no sample in that box at all. Even though, I selected those samples and they are printed on my receipt. I hope this get solved and I can get a reasonable answer for why this is happening to me. Since I do receive another package right after this one and there are samples in that box, which means none of the sample were out of stock when Sephora people boxing this one for me.
I received most of my VIB order today. I ordered 2 of #1651082 Advanced Brightening Deluxe Wild Rose Trio, but there is only 1 in the box. Please send the second as soon as possible? I also have to say that the packing job wasn't great. The #1648955 Nudestix Giltylove Holiday Kit was open and the components tossed around in the shipping box. Perhaps it could have been wrapped to avoid damage? I paid $55.00 (CDN) for it, and I expected better care, although I realise it has been a very hectic order period for Sephora. Thanks.
I do hate to complain about something so minor as free samples, but if I didn't want to try them, I wouldn't order them, would I? This isn't about missing out on -a- sample (like my previous order) my latest order had -no- samples whatsoever. I'm really disappointed. Again. I don't always buy from samples, but it's a way to find new products and I was looking forward to trying all three of them. Substitutions I understand. A complete absence, nope. =(
Hi, I placed an online order on Tuesday morning (11/18/14) and selected 1 day shipping. The order just shipped this morning (Friday 11/21/14) and I want a refund of the shipping fees I paid since it's now going to arrive outside the promised 2 to 3 business days total delivery time frame. Can someone assist me? Thanks
Sephora finally sent a response back to me about the delayed order! == Greetings from Sephora, Thank you for your recent Sephora.com order. Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Thursday, November 20th . We truly apologize for any inconvenience this may cause. To express our apology, we will add 250 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days. You can log in to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email. Thank you for your patience and understanding. We appreciate your business! Sincerely, Sephora Client Services 1-877-SEPHORA (1-877-737-4672 )
Does anyone know when the $20 off $50 Cards go out? I didn't receive my catalog or email for the 20% off sale so I want to make sure I get this card and if I don't get it in the mail is it automatically on my VIB card?
Hello, I know there has been an influx of orders and I completely understand. I only write because it's coming a bit down to the wire for me. I placed a several part order on November 16th. All of the packages but one have been shipped and have arrived, so thank you for that! My concern is that my one remaining order hasn't even shipped yet, despite the last Customer Service email I received stating it would be delivered by Monday, the 24th. I leave my apartment for a week on Tuesday the 25th, and I really don't want to leave it on my doorstep to be rained upon or stolen. Can you post or PM me with a shipping update? Thank you!
My order was scheduled to arrive yesterday and marked as delivered at 1:43PM, but when I got home at 4:30 it was nowhere to be found. I checked with neighbors and on the other porches. I'm afraid it was stolen. I've never had an issue with deliveries before. The package was my birthday gift, several other items, and an item I purchaed with 500 beauty insider points. What if the package was stolen and UPS denies the claim? Will I get my items and the special gifts? I don't even want a refund I just want the product.
I just placed an order minutes ago and accidentally had the wrong address on there. I thought I had changed it, but that was the billing address. I want to know if it is possible to change the address at this point??
I placed an order on the 18th, and I placed it in advance knowing that with my VIB Rouge status I should get it AT least by Monday the 24th, as I'll be leaving for vacation on the 26th. The products I ordered were things I was intending on taking with me on my vacation. My order hasn't even shipped yet, and apparently there's no way to offer expedited shipping for free, even if it's not the customer's fault here. This is terrible and honestly if there are severe shipping/processing delays, Sephora should have added that as a disclosure when checking out, in prominent red bolded font or something. I don't see other companies having this issue, or if they do they offer refunds or expedited shipping for free.
I placed an order on Nov. 15 and according to the status on my VIB account, it still has not been shipped out. I understand that shipping may be delayed this time of year, but 5 days is a little bit ridiculous. Is there some kind of problem with my order? I would really appreciate some insight.
I'm usually not one to complain about delayed shipping, especially when Sephora made it clear it was going to take 1-3 extra days just to process. I appreciated their honesty about that. That being said, I have two orders placed on the 11th that still haven't been sent out. This is kind of ridiculous. That's 10 days ago! I appreciate that Sephora gave us extra points for the regular delays (which I thought was perfectly acceptable), but this doesn't make up for this extreme delay. Can something please be done about this? Thank you.
I just got my package. I was so exited for my Becca Shimmering Skin Perfector, but when i opened it the shimmering powder was everywhere, it broke so bad that I can't even use it I wanted to go to my sephora and exchange it but they don't carry Becca products. Is it possible to get an exchange online? Please, please somebody help meee.
I never recieved a coupon via email. There are no sephora emails in my spam folder and I constantly get the other emails on new buzz products and pt redemption specials. As a result I was not able to get the promo online even though I was a VIB member. With this selection of who your good and bad customers are, sephora needs to explain.
Hello, I placed an order November 12th &13th.. so two separate orders. I have been tracking them through UPS My Choice.... and one came to my town, acted like it was about to be delivered, but was never delivered, and then it was sent on to another town. (The order with the brush) Then, the other order, once again tracked through UPS My Choice, was last seen in Fort Worth Texas, and hasn't been scanned or found since (over two days ago). Like it completely vanished. (the order with my foundation) Seeing as when I placed these orders, it took FOREVER for it to be shipped out.... I am starting to get very upset. If I had known UPS would have been this much of a problem, I would have chosen a different delivery service. I really need these items in my hands A.S.A.P. I paid for them, I need them.
so I placed an order in veterans day and recieved an email that my order will be delivered today on the 20th but it's still sent to warehouse and I never gotten a shipping confirmation yet.. I'm so paranoid do please let me know the statue of my order already.
I'm so sick of Sephora attempting to make promises that they can't keep. It is 11/21, two of my packages are still not here, one of them hasn't even shipped yet... what is going on with this joke of a company? Taking 10+ days to ship an order? How embarrassing when compared to other e-commerce companies. Wish Sephora would have enough business sense to have enough labor to keep up with the consumer demand during sales. Also wish the mods on BT would come up with more helpful responses than a copy and pasted "Our warehouse is currently working hard to have all orders shipped out, and you order should arrive soon." I highly doubt they're working that hard when processing time is 5x the amount quoted on the check-out page.