Hi, I had re-qualified for VIB for next year a few weeks ago during the sale. I am wondering if I am going to be sent a kit (similar to the welcome kit when you first qualify for VIB) or promo code for re- qualifying? So far I have not been contacted or emailed any info about this. Thank you
I was just charged twice and considering I only ordered once id like my money back..... $115.01 charged twice is kind of a lot and I need that money for various reasons. So I hope this gets resolved and hopefully shortly. Like when exactly would I get my money back? Because I sure didn't ask to be charged twice...
Hi...I am currently a VIB card holder and was reviewing my account and I saw it said I will be one until 12/31/14. Does that mean after that day I will go back to a Beauty Insider if I do not spend the money to bump myself up to a VIB Rouge?? I hope my question makes sense. I am looking forward to a response.
I had made an $83 purchase in store, when the clerk brought up my Beauty Insider Rewards card, she gave me the birthday gift but I'm not seeing any points for my purchase. How do I get these added to my account?
Hello - I placed an order on the 19th and received an email saying my order was shipped on Friday. I looked at the tracking and the UPS site says that the label wasn't created until TODAY and the order still has not shipped. I also don't appreciate not being informed of the shipping/delivery delays until AFTER I had placed my order. If I knew about the delays prior, I would have selected a faster shipping service to ensure I would have my items before I left for the holiday and would also have changed my shipping address. As it is now - My items are going to be shipped to my office building when I will not be there. WHEN can I expect my order and WHY has only a label been printed after almost a week after I placed my order?
Dear Sephora Team, Why don't international customers get any of the goodies (e.g. the modster eyeliner) ? While I get that perfume minis and perfume samples can't be shipped internationally I don't understand why we don't get any of the goodies... We also weren't able to benefit from the 20% off sale.... I am VIB Rouge and I am willing to pay shipping and duties and whatever needs to be paid. but sometimes I feel left out... You do want me to order from you but I can't even get any of the weekly specials? Very sad....
I'm very disappointed. I've ordered a couple of products on October 31th. Now it's November 23th and the order is still not dispached. I've contacted the customer support about 4 times and they are not able to tell me where my parcel is or when it will arrive in Germany. They are also not able to cancel the order and refund it. I think I don't have to say that the order is also paid since 3 weeks. Sorry this behavior is poor :-( I don't know what else I could do. Iris
So I was trying to place an order. When I put in my billing and card information and hit place order, I got an error message saying to check my card or billing address and make sure they are correct. So I did and I hit place order again. Once more I got the same message. Curious to see what was up, I checked my bank account and noticed I had two charges from sephora (Almost $90 all together) and no confirmation email about my order going through or my sephora account showing any orders placed by me. I've emailed and I have to wait until morning to place a phone call. But honestly I don't know what else to do. I'm a college student making minimum wage, not even able to work full time at my office. I can't afford to lose almost $100 and not even get what I ordered.
I was so excited to receive my package and immediately opened it. But was so disappointed to see that the inside was sticky and has liquid all over the other products. I believe the bumble and bumble spray leaked. I was able to clean the products but to my dismay, there was only a little product left in the bumble and bumble spray. I was thinking of returning it but there is only one defective product in the set. I havent use any of the products yet, and the idea of putting them to waste when I return them is unbearable. Is there anybody else who had the same issue with their sets?
I do hate to complain about something so minor as free samples, but if I didn't want to try them, I wouldn't order them, would I? This isn't about missing out on -a- sample (like my previous order) my latest order had -no- samples whatsoever. I'm really disappointed. Again. I don't always buy from samples, but it's a way to find new products and I was looking forward to trying all three of them. Substitutions I understand. A complete absence, nope. =(
I have a post that had links and I had deleted all the pictures attacked when I was posting. After I clicked post, there were pictures included anyway and I really want to remove the pictures from the post. How do I do that? Thanks!
I just got the Smashbox 500 Pt Perk and I hate it. The lipstick is too bright for me, the eyeshadows are too light, and the primer is barley enough for one application. Can I return this for 500 points back, since it is a lot of points and I spent 500 to even get it?
I received most of my VIB order today. I ordered 2 of #1651082 Advanced Brightening Deluxe Wild Rose Trio, but there is only 1 in the box. Please send the second as soon as possible? I also have to say that the packing job wasn't great. The #1648955 Nudestix Giltylove Holiday Kit was open and the components tossed around in the shipping box. Perhaps it could have been wrapped to avoid damage? I paid $55.00 (CDN) for it, and I expected better care, although I realise it has been a very hectic order period for Sephora. Thanks.
Sephora finally sent a response back to me about the delayed order! == Greetings from Sephora, Thank you for your recent Sephora.com order. Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Thursday, November 20th . We truly apologize for any inconvenience this may cause. To express our apology, we will add 250 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days. You can log in to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email. Thank you for your patience and understanding. We appreciate your business! Sincerely, Sephora Client Services 1-877-SEPHORA (1-877-737-4672 )
Hi, I am trying to place an order with you guys and I am having some difficulty doing so. I am an American living in Japan. So my items would be shipped to Japan. I am trying to order 9 things and like 5 of my things say “item can’t ship to your address” I am really unsure about this, because I am not shipping hazardous goods like perfume or alcohol/spray bottles. If it helps at all, I am trying to order: 1 Urban Decay Naked palette (the original one) 1 Nars eyeliner 1 Nars lipstick in Cruising 1 Urban Decay lipstick in Naked 1 Urban Decay lipstick in Fiend 1 Too Faced Lipstick in Spice Spice baby These are the items that won’t go thru. The Bite Lipstick in Pepper says it’s okay and will ship just fine and the Too Faced Chocolate Bar palette will go through too and the holiday bag. I really hope you guys can help me. This is a small little Christmas order for myself, have been sort of waiting all year to order this. And will be my first 2 palettes ever. So I’d really like to receive these things. Can anyone help me? If it helps, I already have every thing in my shopping cart and all my shipping info and payment info is already on my Sephora page. Please help me someone. : )
"Unfortunately, as one or more of your items was out of stock, we had to cancel you order. We will be replacing your order soon if able...The new order will be shipped express shipping at no additional charge to you." Before I got this email, I reordered everything after it was cancelled. Does this mean I'm going to be charged twice if they do replace my order? I'm hoping they don't replace it but if they do, how can I cancel it?
I placed on order on November 14th, and received a shipping notice a week later. However, whenever I check my order status online, it still says in progress? I am a VIB Rogue, and I know you guys have had an influx of orders but I would expect that when I get a shipping notice that there is a tracking number. And that the order would not take more than a week to arrive since I live just outside of the Toronto area.
Does anyone know when the $20 off $50 Cards go out? I didn't receive my catalog or email for the 20% off sale so I want to make sure I get this card and if I don't get it in the mail is it automatically on my VIB card?