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Loyatly reward not received
As a VIB, I haven't received my loyalty reward by email . I would really like that someone assists me please. Thank you
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Never received the BI loyalty reward code
Hi,    I never received the Sephora $15 off $50 dollar or more purchase loyalty code by mail or email. I am a beauty insider.   I have emailed Sephora customer service, but received no response.    Please, let me know.    Thank you all!  
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Have Not Received Loyalty Reward
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.  
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Order with Promotion Code
Hi! I just placed an order, but forgot to add a promotion code.  Is there a way to still get the promotion?  Please help! 
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Missing items! Help!!!
Hi! I received my package today and one of the items I ordered is missing. How can I get it now?
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Loyalty rewards email??
I still have not received my $20 off $50 email and I'm worried it's not going to come! What should I do??
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Did not receive my $15 off $50 code!!
I've been a member for years now, but I didn't get the Beauty Insider's $15 off $50 code this year or the last. Not sure why, because I still do receive emails from sephora once in a while. Really would love to get that code this year!
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Charged my card twice, and now is in overdraft.
Has anyone else recently had this issue? This has happened to me twice now... Anytime I go to order something online on Sephora.com (my billing and shipping address is different so I did NOT click the button that says "My billing and shipping is the same address") but it STILL ran through as if they were the same, causing an error. I looked it over and I was correct the first time, so did it again. They charged my card twice now.. The order was over 100.00 and now I'm in the negative with an overdraft fee. I am not happy, this keeps happening. After I receive my payment back, and at least 35.00 for my overdraft fee, I am never shopping at Sephora again. I will be going to Ultra. This has ruined me being able to get my mother her Christmas present this year. Thanks Sephora, for ruining my Christmas! 
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Have not received the $25 VIBR coupon.
Sephora really needs to step it up if they want to keep their customers.
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I just got promoted to vib rouge and I do not see the welcome package in my checkout and I also cannot use the VIB $20 off coupon. Help?
I just got promoted to vib rouge but I do not see the welcome package in my checkout and I also cannot use the VIB $20 off coupon. Help?
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Hi, I have not received my $20 from VIB rewards. What can I do??
Hi, I have not received my $20 from VIB rewards. What can I do??
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Loyalty reward never received.
Well this is kind of a let down. I never got an email for my $20 off VIB reward.
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Reward card offer
I've been checking my email and I haven't received my coupon is there anything I can do?
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Loyalty Rewards
I did not receive my loyalty reward code in my email, when I can expect to receive it?   Thanks!
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LOYALTY REWARD
I did not received the loyalty reward. Does anyone can help me with that?
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Loyalty Reward Code
I haven't received my Loyalty Reward code yet. Can anyone help me please? Thanks. 
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Hi I haven't received my VIB Rouge reward code yet. Please help, thank you :)
Would love to get my code so I can make my holiday gift purchases!
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Loyalty Reward Email
I haven't received my $15.00 off $50.00 Beauty Insider Reward Email yet. I've been checking all day and have checked my spam folder as well. Did I accidentally get skipped?
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Loyalty Reward
Received a $20 off coupon but shouldn't I get a $25 off coupon as VIBR? Anyone help?
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No email received
I also did not receive $25 off gift card email yet. Can I please have one already?
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Beauty Insider Reward Card
I haven't received my $15.00 off $50.00 Beauty Insider Reward Email yet.
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$15 off $50 reward card
Hi, I stopped receiving Sephora emails a couple of months ago so have not received the email with $15 off $50 reward card as well. How can I get it?
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Never received email from sephora (didn't get $25 off card)
Hi, I received a card in the mail telling me I would receive a coupon for $25 off $50 in my email for being VIB rogue but I never received the email!
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Didn't receive the the BI code for $!5 off $50 purchase!
I've been a member for years now, but I didn't get the Beauty Insider's $15 off $50 code this year or the last. Not sure why, because I still do receive emails from sephora once in a while. Really would love to get that code this year!
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Shopping Cart Troubles!
hi, I think I need my shopping cart reset??  I have a couple items in there that i can't remove.  When I try and remove them it says that my shopping cart is empty.  I can't add any any new items to my cart.  I tried calling but just get hung up on while on hold.
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VIB Welcome Kit 10% off issue
I didn't get the welcome kit by mail the time I qualified for VIB status (which was in October), but I know there's the code I can use online & in-store. I'm ok with not receiving the actual card since no card means not producing garbage for the earth.   Today I assumed the clerk would just scan a code for me and give me 10% off so I went in and bought something. I asked for the kit first, and then I requested to use the discount this time. However, the other clerk told the one who's checking out for me that I can't use it this time. I was very confused but I thought maybe I was wrong.....??!! So I didn't ask anything and paid... Then right after I left I realized the other clerk must have assumed I just hit the status, hence I shouldn't be able to use this time.   Can someone confirm this with me? I should be able to get discount even if I didn't receive the actual "kit"! Which was obviously not my fault. If this was the issue I'd like to return the item and repurchase it......
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NEED HELP; Customer service have not replied.
I have just seen that my order status is at unsuccessful authorisation however I was not notified of this and I have been charged for the order. Apparently Paypal holds the money until the order is cancelled. When will my order be cancelled by Sephora? Very disappointed as these were meant to be Christmas gifts for family. 
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Returning items from 2 orders
Hi, can I do this in the same box?  I see you have to initiate the return online with the appropriate order number, which prints out two separate return labels.  Thanks, Denise Mosca
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Q. Sephora Play Box
I know birchbox allows you to "gift a subscription". Is that possible with the play box? Is there any other box around the same price point that is worth a present?
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