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Customer Service
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Yen89
Exchange Mia2 to a set including Mia2 ( same price but different value)
Hello Customer Service,   Recently, I bought a Mia2 in White color  for my brother during VIB sale. http://www.sephora.com/mia2-skin-cleansing-system- P296898?skuId=1382407   Turning out he does not like white color, and, at that moment, his favorite color Black is out of stock.    Later, I also realize that Sephora do carry a set includes Mia2 in Black. I wonder can I exchange my Mia2 ( White) to that set?   My white Mia2 is from order 3218985685. I have not used the Mia2 yet. It is still in sealed.    Can I exchange to the set? http://www.sephora.com/mia-2-high-performance-mens -holiday-gift-set-P389536?skuId=1635218   Thanks,   Yen
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DorysBarbosa101
Beauty insider
My beauty insider points are not in my account. I've made purchases before however, i had not signed up online until now. I believe there might have been some sort of information mix up when i signed up at the store. Is there anyway to get my points into my account? 
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NNiya
ORDER NOT SHOWING UP ON ACCOUNT
hey.. so i ordered again this time my order date was 11/16/2014 08:39:17 bearing Order #: 3225108073. the problem that i am facing now is the order is not showing up in my sephora account, i showed when i placed it i even got a confirmation email but now somehow it has vanished any idea what could have gone wrong this time?
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Nyr177
Unsuccesfully authoriation
Hi, i ordered many products on november 12 and the status order is unsuccesfully authorization. I want to know what it means and if exist a way to resolved, i want to know if will change the status for shipped or not. I am so concern because the order was to charge in my credit card.   Please help me
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notcreative
Thanks for the Bonus Point!
I had 44 points and placed no order, but I have 45 now.  Next time someone wants to give me a bonus, I would love to see a couple zeroes after the number.  Or, you can keep giving them to me one at a time for the next 5,000 days.  Then, I can use a big point perk in about 14 years.   Seriously though, thanks for the point.  Did anyone else get a bonus?
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sephoraadmin2
Ole Henriksen 7 Days to Youthful Skin Details
Beauty Insiders! Treat your skin to a week with Ole Henriksen> http://seph.me/1zRTY6A *Enter code WONDERS in the promotion code box at checkout to receive an Ole Henriksen 3 Little Wonders 7 day sample setfree with any online merchandise purchase of $25 USD or more. The set includes 7 samples of Truth Serum™ Collagen Booster, 7 samples of Invigorating Night Gel™, and 14 samples of Sheer Transformation® Crème (0.025 oz ea). Valid while supplies last, quantities are limited. Not valid on previous purchases or purchases of eGift certificates or gift cards. Offer not valid in retail stores or at Sephora inside JCPenney. Cannot be used in conjunction with other promotion codes. This offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.
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kevinbt
Re: VIB promos soon?
Hi jenWho! We don't release info on promos before the email is sent out. Make sure you're subscribed to emails so you don't miss out on any future promos!    Cheers! Kevin
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sephoraadmin2
#MyColorIQ Foundation Wardrobe #SephoraSweeps on Twitter
Never wear the wrong foundation again. Our in-store foundation match service, Color IQ, allows you to find your perfect shade. On May 21, one lucky Twitter follower will win a five-piece foundation wardrobe personalized to match their Color IQ.   To enter for a chance to win, make sure you follow @Sephora on Twitter. Between May 20 at 12pm PDT and May 21 at 12pm PDT, tweet this sentence (and include your Color IQ in the blank): “Hey @Sephora, #MyColorIQ is _______ #SephoraSweeps.” Don’t forget to include #SephoraSweeps in your tweet. All eligible entries received during the sweeps entry period will be included in the drawing. The winner will be selected at random from the pool of eligible entries.   Don’t know your Color IQ? Go in store to get matched, or use our reverse look-up tool online ( http://www.sephora.com/color-iq) by entering the foundation you currently use.   See official rules below>
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Goldgirl124
Wedding Problem!!!!
I have dry,oily, and a lot of blackheads on my face. And I have to go to a wedding next month, I need fast results. What would you recommend. I need answers, quick.
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MysticalAngel
New purchases not added to Beauty Bag
I just bought a few things in store today and only 3 of the 5 items were added to my online beauty bag. Is there a way to add my other purchases?
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fatimamummy
Rouge E Mails
Im VIB Rouge since last year but from the beginning of 2014 all sephora emails state my status as VIB ,I contacted FB team many times and every time I was told that request is send to IT team for correction but it never changed I always find about rouge promotional codes on BT when either the code has been expired or I had already placed an order....Isn't it funny that I don't get advantage of Rouge only perks even a single time...Can I expect it to be fixed any time soon or you'll also give me a false promise???
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Nicrohr
"Please Enter a Valid URL" error every time I try to post - No urls included!?
Perhaps you can help - for the past few weeks I've barely been able to post on BT, I write out long answers to posts, etc. but when I try to click the red button to post, I get an error.   It always says Please enter a valid URL.  But I'm not even posting URLs, and no outside links for sure.   Occasionally I try to link to a previous thread, say if the question is about contouring I might link to the Beauty Talk previous threads on contouring.   But really - it doesn't matter at all.  Even if my post has no URLs and nothing that could possibly be construed as a URL, I still get the error.    If I try posting a link to previous BT question, and even if I delete that part of my post, same error.   I'm using Chrome as I always do (as my browser).   Can anyone help?  Thanks.
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CmmC
Question about anonymous reviews
I'm seeing that all of my reviews are showing up as anonymous, even when I am signed into my account. I know that this question has been asked before but the answers seem to have been given in pm's. Any ideas on how to fix this?
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ghkim
Sephora at the makeup show NYC 2014
I just noticed that Sephora is listed as an exhibitor at TMS NYC 2014. Can you tell me what kinds of products you will have there? Will it be many different brands or will it be primarily the Sephora brand? Will you have cosmetics, skincare, and tools/brushes? Is there any point bringing my Sephora rouge card with me to TMS NYC 2014?
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kssweetheart
Sooooo Painfully Close....
Hey ladies, can you believe it? I'm at 1921 hearts! 2000 is sooooo close I can almost feel it!
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MissFluff
Q. How do I tag a post?
Just want to know how to tag a post.   Thanks,   MissFluff♥
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oklady2013
Status Upgrade
THANK YOU to which of the mods upgraded my status to Hall of Famer. It took me a bit to realize it had changed, nice to see it.
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Carmen241986
Please Remove These Posts.
If a mod is available, please remove my posts - In Store Sample Rant ! and Can I Become A BI Again ?.   Thanks. 
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impossible123
Q. Missing beauty insider points on 25th of December 2013
Hi, I purchased something from sephora but the cashier forgot to scan my beauty insider card even I presented it to her. How can I earn those points back?
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leenoyohayon
Smashbox masterclass palette 2
Hi there,   I just got my palette in the mail and am quite disappointed. I opened the box and before even opening the palette up already saw some loose powder around it, when i opened it fully i saw that a couple of the pans are basically half way popped out, the gels appear to have a very weird almost frozen bubbly consistency and overall looks like the palette was either used or damaged upon delivery. I did swatch a couple just to see if i like the quality, other than that the damage is pretty apparent, i think, in the photos. Was wondering what can be done in a situation like this.  
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Sammy611
Linking my Beauty Insider card to my account online
I am also trying to link my beauty insider card to my account online. Please help! Thanks! Samantha
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nhunka
Is Sephora going to discontinue guerlain ?
So I noticed that many of the Guerlain products are no longer available at Sephora. Also the new collection is missing (only a couple items are available) Too bad I will have to buy them elsewhere. I really wanted to buy compact meteorites.  
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MakeupJunkie666
Q. BITE Beauty The Lip Kit: out of stock
I was just wondering if there was a way for me to check if any of my local stores had this in stock or if it will be back in stock online.    
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TrysBeautyItems
Is there a BT Mod Who is a Facebook Mod?
Do any of the BT Mods manage the official Facebook page as well?   Before saying message Sephora's page...I can't. The message option is gone, so is the posting option. I've rarely interacted with the page, and I may have to just to keep my friend code :/
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caronhuang
VIB friend code
Anybody can share a VIB friend code by email? The one that I can bring to store to use.  Thanks!
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shnymrsh
Trouble sending code to a friend
  It keeps telling me I am not registered as a VIB in the system but I am and have been since like August. Please help! If it make a difference I am using the generic form (sephoralove.com/vib) that was posted as I didn't get an email myself
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