I wear one fragrance only and the samples have been all fragrances. I always like the skincare and end up buying at least one of the products in the samples/deluxe samples. I guess you have to put some fragrance in there, but today they are all samples. One of the reasons I shop Sephora is b/c of the samples/rewards! But I also get that with Clarins online and at least I can get skincare samples so since I"m buying a clarins eye cream today i will go over to their website to purchase it & get some freebies. But at least Sephora no longer has weird things in their bonus points options like iPHone covers. That was bizarre...
I placed an order and used a VIB promo code to receive a black mini clutch with samples. A couple of days later, I get an e-mail saying that this clutch is out of stock, but my order is being shipped anyway. If I had known it was out of stock, I would have used a different promo code. My products came in, without a substitute promo. I love ordering online because I get 3 samples and a promotional gift, but none of the samples I ordered came in (I got different samples... and two were repeated) and NO promo. Very disappointed.
Hi, I ordered 3 colorful duo reflects. I received one eyeshadow today and two other today and they are not the actual product I ordered. I got two shimmer shades and one mate. I am not happy at all, you could have cancelled my order instead of shipping shades that I did not purchase. Now, I'll have to go exchange them in store during my finals, not happy at all. I'm quite disapointed. I decided to post here, since my last email did not get a responses
I received the $25 off of $50 letter in the mail but haven't gotten an email with my code. I emailed customer service two days ago but still haven't gotten an answer. I want to get access to it before it expires
My package was supposed to be delivered yesterday(6/12/16) and it didn't. But the Sephora delivery status said it DID deliver at 2:30 p.m. I waited all day even checked the mail box several times and not until midnight the status changed to delivered. How come it delivered at 2:30? Please help.
This is regarding my order. I received an email saying that my order shipped but one of my items were out of stock. They also said in the email that I won't be charged for the out of stock item. However this is not the case. I paid for this order with a gift card & when I went to check my gift card balance its zero! Which obviously indicates they have charged me for the item. I would urge someone to look into this and refund the amount for the out of stock product back to my gift card so I can buy something else. Thank you
This is the first time I've gotten an email from Sephora that a promo item was removed from my order due to being OOS. I'm totally bummed because had I have known, I would have used a different promo code. Has this ever happened to someone else? Is it worth calling CS to see if they would send out a different promo? I'd place an order again with a different promo except that order was made with my VIBROUGE $25 card. :-(
Hi! I recently had an order shipped online. UPS confirmed that the box was delivered on my front porch, but when I came home from work there was no package. I need help! This was a huge order and I'm heartbroken and freaking out. I live in an aprtment complex and think it was stolen.
I never received my rewards email on the 2nd, and it's been 4 days now. I am a VIB, and I would like to take the chance to get my $20 off since I didn't opt in for the 20% off sale. Also, I haven't been receiving emails from sephora since the 17th of November. I checked my account and it says I am subscribed to the emails, so I don't know if sephora just hasn't been sending out emails or something went wrong and I'm not getting them anymore. Please look into this as well because I find it odd that I haven's received anything yet.
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.
I kept waiting and waiting for my order to be shipped and now see "Unsuccessful Authorization" in my orders. My CC company informed me of the payment, Sephora informed me about the order, but no info of the unsuccessful authorization except in my account. Not happy! I am waiting to make another order because of this. Please help me out here.
I'm newly a VIB member, I became one in a span of TWO MONTHS, I think I deserve my code!!!!! I haven't gotten it in the mail, but my sister has and she's only a beauty insider! She rarely buys anything... I'm very upset at this, I'm very loyal to Sephora....
Is it true that when I bought $300 worth of GC's that it didn't go towards the amount I've spent during the year to make me top up for VIB status. If this was the case I would have bought something like perfume etc. This sucks. Goodbye VIB status.