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My VIB Rouge $25 off $50 email hasn't come!
I  received a postcard saying my coupon would arrive in my email on the 2nd and it never came! Would love to use my coupon! Please help!
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als01 / NEWCOMER / replied
Hello.  I also did not receive my offer code after receiving the postcard.   see post
Gosh, the samples are all perfumes :(
I wear one fragrance only and the samples have been all fragrances. I always like the skincare and end up buying at least one of the products in the samples/deluxe samples. I guess you have to put some fragrance in there, but today they are all samples. One of the reasons I shop Sephora is b/c of the samples/rewards! But I also get that with Clarins online and at least I can get skincare samples so since I"m buying a clarins eye cream today i will go over to their website to purchase it & get some freebies. But at least Sephora no longer has weird things in their bonus points options like iPHone covers. That was bizarre...
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RougeInCa!   I'm so sorry that you didn't receive the samples you requested. We have to make sample substitutions when others go out of stock. Please send me a pr... see post
No Promo included with my order?
I placed an order and used a VIB promo code to receive a black mini clutch with samples. A couple of days later, I get an e-mail saying that this clutch is out of stock, but my order is being shipped anyway. If I had known it was out of stock, I would have used a different promo code. My products came in, without a substitute promo. I love ordering online because I get 3 samples and a promotional gift, but none of the samples I ordered came in (I got different samples... and two were repeated) and NO promo. Very disappointed. 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ahmahgawd,   I apologize that the promo clutch went out of stock and that you received the incorrect samples. Please send me a private message with your order num... see post
3 order mistake in a row!!!!
Hi, I ordered 3 colorful duo reflects. I received one eyeshadow today and two other today and they are not the actual product I ordered. I got two shimmer shades and one mate. I am not happy at all, you could have cancelled my order instead of shipping shades that I did not purchase. Now, I'll have to go exchange them in store during my finals, not happy at all. I'm quite disapointed. I decided to post here, since my last email did not get a responses
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aelisandre,   I'm so sorry to hear about the mistakes with your recent orders and that you haven't had a response to your emails yet! Please send me a private mes... see post
URBAN DECAY alice in wonderland pallette
Spoiler (Highlight to read) Anybody  knows where can i get an urban decay alice in wonderland pallette? Anybody  knows where can i get an urban decay alice in wonderland pallette?
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BEAUTY BUFF Aelisandre / BEAUTY BUFF BEAUTY BUFF / replied
You can get it on glambot for 160$ :( :O   see post
No $25 off $50 email
I received the $25 off of $50 letter in the mail but haven't gotten an email with my code. I emailed customer service two days ago but still haven't gotten an answer. I want to get access to it before it expires
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SIGHTSEER kayflora / SIGHTSEER SIGHTSEER / replied
I literally received a response with my code from customer service two minutes after I posted here, thank you!  My mother didn't email customer service but just received... see post
Lost Package
  My package was supposed to be delivered yesterday(6/12/16) and it didn't. But the Sephora delivery status said it DID deliver at 2:30 p.m. I waited all day even checked the mail box several times and not until midnight the status changed to delivered. How come it delivered at 2:30? Please help. 
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TAKKK / NEWCOMER / replied
I didn't receive the package. Thanks see post
BI Promo Code not received
Hello, I didn't receive a code in my email. I hear that some people are receiving theirs a little later, is that the case? Assistance would be appreciated, thanks. 
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @leshalles,   I'm sorry to hear that! I'll send you a PM soon! (:  see post
Can I use a code and get my $25 loyalty reward
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cuphalffull!   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help you o... see post
URGENT Order issue!!
This is regarding my order. I received an email saying that my order shipped but one of my items were out of stock. They also said in the email that I won't be charged for the out of stock item. However this is not the case. I paid for this order with a gift card & when I went to check my gift card balance its zero! Which obviously indicates they have charged me for the item. I would urge someone to look into this and refund the amount for the out of stock product back to my gift card so I can buy something else. Thank you
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BEAUTY MAVEN LadyPS / BEAUTY MAVEN BEAUTY MAVEN / replied
Hi I replied to your PM please check!! thanks :) see post
Have not received my VIB coupon in email
Hi, I have not received my VIB $20 off $50 that I was expecting in my email on 12/2. Would you be able to to tell me when this is coming to my email? Thank you
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BEAUTY CELEB bobbij / BEAUTY CELEB BEAUTY CELEB / replied
hi i have not recieved my vibr coupon either via email. do you know when i will recieve it? thanks see post
Q. $25 OFF $50 CODE
 I received the $25 off $50 email yesterday, but I did not find the code in the letter. Can anyone tell me where is the code?
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @Menggi,   I'd be happy to assist you with this! I'll send you a PM soon. (:  see post
Email about promo Item removed from order due to OOS :-/
This is the first time I've gotten an email from Sephora that a promo item was removed from my order due to being OOS.  I'm totally bummed because had I have known, I would have used a different promo code.  Has this ever happened to someone else?  Is it worth calling CS to see if they would send out a different promo?  I'd place an order again with a different promo except that order was made with my VIBROUGE $25 card.  :-(
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kelloua,   I'm sorry to hear that the promo went out of stock! Send me a private message with your order number so I can further assist you! :) see post
I received my Sephora order today, but one product and one sample were missing!
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sylvienne,   I'm so sorry an item and sample were missing from your order! Send me a private message with your order number and which item was missing and i'll ta... see post
VIBR $25 OFF $50 CODE
Got my $25 off $50 code for being in VIBR but the code doesn't work at checkout.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Eusebia,   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help you out! ... see post
Was the Coupon only for BI? I am VIB and didn't receive anything
Was the Coupon only for BI? I am VIB and didn't receive anything
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I'm going to send you a PM so I can look into this. Thanks!  see post
Order was stolen!!
Hi! I recently had an order shipped online. UPS confirmed that the box was delivered on my front porch, but when I came home from work there was no package. I need help! This was a huge order and I'm heartbroken and freaking out.  I live in an aprtment complex and think it was stolen.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jennabeth101,   I'm so sorry you haven't received your order! I'll send you a private message to further assist you. see post
Holiday Rewards Email
I never received my rewards email on the 2nd, and it's been 4 days now. I am a VIB, and I would like to take the chance to get my $20 off since I didn't opt in for the 20% off sale.    Also, I haven't been receiving emails from sephora since the 17th of November. I checked my account and it says I am subscribed to the emails, so I don't know if sephora just hasn't been sending out emails or something went wrong and I'm not getting them anymore. Please look into this as well because I find it odd that I haven's received anything yet.
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celbee / NEWCOMER / replied
I haven't received one yet.. hopefully they contact us soon. see post
Have Not Received Loyalty Reward
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.  
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BEAUTY CONNOISSEUR seprev / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Hi, I still haven't received my beauty insider discount code either :( see post
Unsuccessful authorization
I kept waiting and waiting for my order to be shipped and now see "Unsuccessful Authorization" in my orders. My CC company informed me of the payment, Sephora informed me about the order, but no info of the unsuccessful authorization except in my account. Not happy!   I am waiting to make another order because of this. Please help me out here.
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @prettyworks,   I'm sorry to hear this! I'll look into this and send you a PM soon.  see post
Missing the PIN for my $25 off Reward Card
I've sent you guys a couple messages but so far no one's responded yet!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tiffany1995,   I have replied to your PM regarding this. Thanks!  see post
Holiday Promo code
I never received my promo code through the mail. Who should I contact?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rxiong86,   I'm so sorry you haven't received the email containing your Holiday Rewards code yet! I'm going to send you a private message shortly to help you out.... see post
Return money
I made two orders, but they were canceled.  Now their status is "unsuccessful authorization", but my bank account were taken money for them. When my money back?
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Barkova / NEWCOMER / replied
I didn't understand what does it mean.  how many days it will take?  see post
Where can I go to find the BI coupon code? I never received an email about it.
Hello Sephora Customer Service reps,   I would love if someone could PM me my code, thanks! 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DaisyXS,   I'm going to send you a PM now. Thanks!  see post
$20 OFF, WHERE IS IT?
I'm newly a VIB member, I became one in a span of TWO MONTHS, I think I deserve my code!!!!! I haven't gotten it in the mail, but my sister has and she's only a beauty insider! She rarely buys anything...   I'm very upset at this, I'm very loyal to Sephora....
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BEAUTY BOSS patronbleu / BEAUTY BOSS BEAUTY BOSS / replied
Just give the Sephora line a call and they'll either give you a credit online or help you place an online order! see post
VIB Holiday Reward Email
Hoping someone can help me. I haven't received my VIB holiday reward email. Can someone please help me or let me know if these are still being sent out? Thank You
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Analiz87,   I have sent you a PM regarding this. Thanks!  see post
Rewards Card
Hi, I never received an email with my $25 off 50 code. Could somebody help me?
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magsmay0113 / NEWCOMER / replied
I'm a VIB and I also did not receive my loyalty reward of $20 off $50 or more via email.  see post
Didn't receive my Holiday Rewards
I recently got a card in the mail saying to expect a reward card offer for $20 off $50 (I'm a VIB). I have yet to receive an email with the offer & it says i should have received one on Dec. 2.
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erinc97 / NEWCOMER / replied
i was supposed to receive my $15 off $50 as well and have been subscribed to emails for a few years see post
Hello, I am a beauty insider. I have not received my $15 off 50 yet.
I got a card in the mail stating that i will receive a $15 OF $50, however I did not receive it in my email. I would like to receive the code before i can't access it anymore. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi fozy,   I'm going to send you a PM now so I can assist you. Thanks!  see post
Gift cards and no $$$ going toward my VIB status
Is it true that when I bought $300 worth of GC's that it didn't go towards the amount I've spent during the year to make me top up for VIB status. If this was the case I would have bought something like perfume etc. This sucks. Goodbye VIB status. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi twistedsoda,   That is correct. The purchaser of the gift card does not receive points and the amount does not get added towards your year-to-date spend. Rather, ... see post