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Need to return item without return form -- online order
Hi, I purchased the #54 airbrush blush brush on July 3, 2015. I haven't been fond of it at all, and regretted my purchase, but the return form is long gone. I learned online tonight that the reason it probably isn't for me is because it's meant for liquid blush - which I don't use!   Can someone please guide me through the steps of getting this item returned? If possible, I would prefer to do an in-store return or exchange.   Thanks!
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ejgoodrich / NEWCOMER / replied
Also, I paid 32 dollars for it, but I see it was recently on sale for 21 dollars. Will I get the amount I actually paid back (or at least that value toward another item?... see post
Shipping
Can my stuff be shipped to a shipping companies like, Worldship, MyUS address, etc, instead of my house?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rwina,   I am going to send you a private message to assist you further.  see post
Sephora Card
Hi I have recently recieved a Sephora card, but its not linked to my online account. I've looked but im unable to link it. Please help
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DaSH23, I can make sure your accounts are linked. I am going to send you a private message to get a little more information from you. :)  see post
IOnline Return to SIJCP
I placed an order online back on May 22nd. I am so disappointed with the item. Can I return it to a SIJCP without the packaging box or packing slip?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Samitan,   I don't think the Sephora inside JcPenney store will be able to accept the return without an invoice or the original packaging. I apologize for the inc... see post
Very Bummed that I couldn't register for the Beauty After Hours event
Being a rouge member I was lucky enough to get invited to a after hour event but I wish Sephora would send out notices in advance. By the time i receive my postcard yesterday on the event I logged on and all my stores near me were full. Was I the only one that experience this?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi laydee415,   I am sorry that your local store was all booked up for the VIB Rouge event this Sunday. I will definitely make sure our Beauty Insider team is aware ... see post
Why isn't my Beauty Insider Card linked to my online account?/ How do I link it?
 I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
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Lkimbrell1 / NEWCOMER / replied
I am having the same problem. I have made two purchases, one the day I signed up and another today and it still says I have zero points. Between the two I should have ov... see post
I can't register for the Beauty After Hours event
I recently became a VIB Rouge and received an e-mail about the Beauty After Hours event. I opened the e-mail as soon as I got it and tried to register right away, but every time I try to register it gives me the following message:   "Your entry doesn’t match any of our VIB Rouge members. Please try again."   I have 1134 points. I've been trying the past few days but the message keeps popping up.   Is there a reason for this message or is anyone else getting this message?
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anitado / NEWCOMER / replied
Hi Randee,   Thanks for the response! I'm located in downtown Toronto, so I'm not sure if the event is happening here as well? But either the Eaton Centre or Bloor Str... see post
Someone used my points
Hi, I was just browsing the Sephora website looking for products and I noticed my points were gone. I logged into my account to see if i could look at the purchases and possibly recognize the products but they were not mine. I did not use those points and I did not buy those items. Could someone have taken my points? I was almost at 500. I had 452 and now all of a sudden I am at 100. Please help. How can I get this from not happening again?
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Meghanmae / NEWCOMER / replied
Oh you're awesome!  Thank you so much for everything Randee! :) see post
remove beauty insider profile info ?
can someone please help me remove my beauty insider profile info?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi junee15,   I am going to send you a private message to get a little more information from you.  see post
How can I link my card with my online account?
I want to link the BI card with my account
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bossmoose / NEWCOMER / replied
How can I use the private message feature?  see post
How do I go about connecting my VIB card with my online account?
I had an older Beauty Insider card, but I was upgraded to VIB a couple months ago. Neither the original Beauty Insider card nor the VIB card are connected with my online account at the moment, and I wanted to fix this if I could.
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blanca123 / NEWCOMER / replied
Can i get some help wifh this? Same problem here see post
Lost my sephora beauty card
It has around 470 points, how do I go about this? Do I ask for a new card and would they transfer my points over to the new card? Or when I buy my items do I just give them the email to put the points in?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sincerelyj,   I am sorry that you lost your Beauty Insider card. You can ask for a new Beauty Insider card next time you visit a Sephora store. They can make sure... see post
Q. Makeup classes
Do you guys have some type of classes in stores that one can take to learn how to use makeup properly and which ones?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi TeresaMartinez,   We do offer beauty classes in many of our stores. You can find more information by typing in your zip code in the beauty classes section on our ... see post
Beauty Insider Points?!
So I bought a couple items in store two days ago and i never got my points added. I don't have the items because i bought them as gifts but i have my original receipt. How can i get my points added now?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ExoticBeauty786,   I am sorry that the Beauty Insider points were not added for your recent purchases. I can make sure the points are added now. I am going to sen... see post
Online package
Hi, I tracked my order online and it says it as delivered yesterday. I was not home at all yesterday and the description says handed to customer?? Please help
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ayeeecindy,   I just replied to your private message regarding this. Please check your inbox when you get a chance. ;)  see post
E-Gift Card Questions
I recently received a gift card by email, so I was just wondering how I can save it to my phone to make it easier? Thank you!!!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jayelybean,   If you have the Sephora Mobile App available on your phone, you can click on "gift cards" when you are in the App and then select "Add a Gift Card".... see post
When I go online my points or my recent purchases won't update. How do I fix this?
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi gymnast1234,   I would be happy to look into this for you! I'm going to send you a private message now so I can assist you! see post
Why is my order not going through?
Is anyone else having problems with there orders? I've recently placed an order and it was approved and received with no problem, a couple weeks later I tried to place another and it keeps saying authorization unsuccessful... So I called and spoke to someone and they said I needed to call my bank and confirm my address and call back I did as told and one order went through and my second on didn't . So I tried again and it says in progress..I'm getting very impatient and it is such a big inconvenience. Makes me not want to purchase from here anymore.. Please help
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vreal24,   I am going to send you a private message with more information.  see post
INCOMPLETE ORDER RECEIVED
I just opened my delivery and I only received 1 of something I ordered and paid for 2 of ('Champagne Pop' Becca skin perfector). There is no paperwork or summary in the box. I am very upset about this as I ordered one for my sister and I paid a lot of money for the product and the international taxes! I have emailed customer services but cannot call as I am based in the UK and is too expensive to call. Please help. Thanks.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sadie333,   I am sorry that one of the Champagne Pop powders you received was missing from your recent shipment. I have refunded you for the powder you did not re... see post
Couldn't get my point rewards
After I added all my rewards in the basket, I couldn't check out. it shows  Merchandise, excluding gift cards and eGift certificates, must be included in your order to qualify for Beauty Insider offers.Why is that? 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jessieqian,   I am sorry for the difficulty you are having checking out on our website. We are unable to ship Beauty Insider rewards separately. They must be incl... see post
Beauty Insider Card wrong email
Hi, my beauty insider card when I signed up I gave the cashier my email and they got it wrong. So when I went back to Sephora I told them and they had said they fixed it. I've checked and my card is still with the wrong email and I'm not receiving my points. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Alejandraxx,   I am sorry to hear that! I can help you link your accounts. I am going to send you a private message to assist you further.  see post
Received wrong item - what now?
I just received my online order and found that the product I got is not the product I bought. I purchased the bareMinerals Get Started Complexion Kit in Light ( http://www.sephora.com/get-started-complexion-kit- P394977?skuId=1605310&country_switch=ca) and what I got instead was bareMinerals Ready To Go Complexion Perfection Palette (R230) ( http://www.sephora.com/bareminerals-ready-to-go-co mplexion-perfection-palette-P394981?skuId=1628791)   I recently checked the page for the product I originally ordered and it seems that the item is "out of stock". This obviously wasn't the case when I put my order in.    I'm a regular online buyer from Sephora and while this is the first issue I've had, it does make me a bit more cautious about buying from the site in the future.   What can be done to fix this issue?    
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi TheProdigalSud,   I am sorry that you received the incorrect item in your recent order. I am going to send you a private message to assist you further.  see post
How can i link my online BI account with my VIB in store card ?
I have a vib card but its not linked to my online account , i would like to link them to check my points but i cant find where
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi blanca123, I can assist you with this! I am going to send you a private message to get a little more information from you.  see post
Promo code not accepted when amount to pay shown in £
I have Marc Jacobs Coconut Primer in my basket and try to use promo code for a sample product. It Is not being accepted as the price is shown in £ and it says i didn't spent qualifying amount in $ which in fact I am about to spend. What am i doing wrong?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Currently, only residents  of the United States or Canada are eligible for the Beauty Insider program, including the birthday gift. Again, I apologize for any inconvenie... see post
Can I still redeem points for my purchase?
I bought the too faced Born this way foundation not too long ago and the sephora cashier didn't ask for my sephora card.  Can I still redeem points for my purchase?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HGHunter,   Yes you can still earn the points! I'll send you a private message to assist with this. see post
Point Recovery
I have a reciept from a purchase I made at Sephora where I did not recieve points. Can someone contact me to add those points to my account? It is a decent number and I would appreciate being able to use them.
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kansasmakeup,   I can help you with this! I'll send you a PM shortly to get more information.   Cheers, Stephanie see post
Is there anyway I can do an exchange without a receipt for something I bought in September 2014?
I bought an eyebrow pencil in September 2014, never used it and have misplaced the receipt. Is there anyway I can exchange this without the receipt? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Shaelynn,   Yes, if you do not want a printed receipt, there is also an option for an e-receipt!   Always, Danee see post
Smashbox #SephoraSnapsSweeps on Snapchat
Contour queens, are you ready to defend your throne? We want to see your skills in our latest Smashbox #ShapeMatters #SephoraSnapsSweeps. Starting Tuesday, July 21, at 9 a.m. PDT and ending Thursday, July 23, at 8:59 PDT, you can enter for a chance to win over $500 worth of must-have Smashbox products, including the highly coveted #ShapeMatters palette. Let the most defined, chiseled, and highlighted face win!   Here’s how to enter for a chance to win: 1) Download Snapchat here: http://seph.me/1rask2t and make sure you add us at SephoraSnaps. 2) Follow the instructions on our snaps between 7/21 at 9:00am PDT-7/23 at 8:59 am PDT  See official rules below>  
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Deede623 / FRESH FACE / replied
I wish everyone good luck   see post
Points unable to be added
I just made a purchase and my beauty insider card wasn't scanning off the app and they were unable to look my account up. I still want the points added to my account, is there anyway I can add the points with my receipt? 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gabybabyyy,   I can assist you with this! I am going to send you a private message to get a little more information from you.  see post
STATUS: UNSUCCESSFUL AUTHORIZATION
Hi, my order says unsuccessful authorization, I would like to know what is going on?
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SPECIAL GUEST minwoo / SPECIAL GUEST SPECIAL GUEST / replied
ok this is  happening to me too. whats going on sephora? ive been shopping with the same info for more than a year now. see post