My BeautyTalk Profile
Who's Online / 30,709 users
Customer Service
Showing results for 
Search instead for 
Do you mean 
Hi can you help me match up my VIB account to my online account please%3F
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @TiffEckholdt,   I will send you a PM so I can help you with this.    Best Wishes,   Janean see post
New Website
What's the deal with your new website? Many links are broken or take me to blank pages. The menus drop down for a micro second.  I have to try several times before I can grab a link (that is then broken or a blank page).  Even my Beauty Talk links are broken!  However, Beauty Talk is the only thing that seems to work moderately well if I can get past the screen not scrolling or scrolling significantly past the next item.   I hope this is just a test run or an anomaly that will be fixed shortly (like within the next few hours).  I don't normally complain, but I don't like change and I don't like change that doesn't work.
see post
megoomegoo / RISING STAR / replied
the new drop down menu is so annoying!  everytime i move my mouse arond the screen if it touches the menu, the drop down menu autometically shows up and covers the whole... see post
Forgot samples :(
Hi! I placed an online order but silly me forgot to select 3 samples. Is there anyway I can add my samples to the order after its' been placed? Thanks!
see post
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Jazbao,   I will send you a private message in regards to this.    Best Wishes,   Janean see post
missing and empty packages
I placed 3 orders, one before the VIB sale and 2 during the sale and only got package. The one before the sale never came. And I received my third package today only to see nothing in there except for the three free samples. Never more disappointed in Sephora.
see post
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Chynie,   I'm so sorry to hear your order arrived to you in that condition. I'll send you a PM shortly to assist you.  see post
Missing 75% of my order
This is not really a question, more of a comment. Basically, I ordered 4 products ($200 worth!) and received 1 item and my 3 samples. My 3 purchased items were missing from my order! I was so excited to get my package today, and so bummed to find most of it missing. I did call and they are re-sending my items, however complimentary flash shipping would have been nice. I just don't understand the quality checks that are in place if a box goes out with 3 out of 4 items missing!
see post
MeganBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi niseypiece,    I'm really sorry to hear this and I'm glad that your missing items have not been sent out to you. I will share your feedback with our warehouse tea... see post
Wrong Birthday
I'm not really sure why but when I signed up it apparently gave me the wrong birthday. It's supposed to be August 26 but it is listed as Jan 1st. Is there a way to fix this?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rythea,   I've updated your birthday to August 26th for you!   Always, Danee see post
returns
i bought a bottle of commodity magnolia eau de parfum about 2 and half months ago, i no longer have the box or receipt, however i bought online so i think i can print it out, i barely used any of the product can i still return or exchange for store credit?
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi YWCH,   I'm sorry to hear that product isn't working out for you! You can send the item back to us using the prepaid merchandise return label which can be printed... see post
be careful careful calling the 1-800 number
I ordered the bare minerals Ingrid Nelson kit and selected my foundation shade as fair. When they sent a confirmation email my foundation shade wasn't on it so I emailed them, they said that it was on the order and that they could not change or cancel my order, my order wasn't even processed yet.I replied and asked why I was not getting the item I paid for.  When I did not receive another reply, I called the 1-800 number for customer service they said it was my fault that I did not have the shade selected at checkout and tried to offer me points as compensation. It was not until I put up a fuss and arguing that I was not getting something I was charged for did the representative say they would talk to a manager. They should be offer a refund or to have it shipped out to you not this extra points as the first option in this situation.     I'm all for being understanding to customer service people seeing as I work in customer service but this was just disgusting.
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ldiet,   I am so sorry to hear about your recent phone experience and thank you for bringing this to our attention! I'm going to look into this for you then send ... see post
Didn't receive any samples with my order
Hi, My order from the VIB sale arrived today with everything I ordered, but no samples. I selected 3, and none of them were included. Will I receive them at a later date or am I out of luck?    Thanks!
see post
CourtneyNotLove / NEWCOMER / replied
This has been resolved. Thanks! see post
Delay too long
My Oder from 04/18/17 still does not show shipping info. When I contacte, both time, the same reply to expect a delay. 1-3 days or 2-4 days. My order was 6 days ago, full 4 business days. This is not even expecting 2-day flash delivery.   I am extremely concerned the order was neglected. Please stop repeating the same answer of expected delay. Confirm my order is not lost in the system, and projected delivery date.
see post
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @minsd,   I'll take a look into this and PM you shortly.  see post
Can't check out despite order total owed being $0.00
I have been trying to make a purchase using my gift card that has not been used before. I was worried that it had been used by someone as it had been emailed to a now compromised email account and one of your BTs refused to transfer it to my account as credit, but I have checked again and again and the full total is still there.   Despite this, I keep getting a message saying that "Your Gift Card credit is less than Order Total. Please add another payment method." I have deleted the gift card and entered it again, yet the same problem comes up.   However, as my order total is less than half of the gift card credit, this does not make sense. Even the order total comes up as $0.00, signalling that I have met the order cost criteria and do not need to make any further/other payments. The 'PLACE ORDER' button remains grey, however, and there is no way to make the purchase.     I am wanting to put through this order using the 15% off RougeVIB code (despite not feeling particularly VIB from the treatment I have been receiving, which seems to be the trend with my fellow RougeVIBs...) but it will expire soon. Is there any way this can be resolved ASAP before the code expires?   Thanks.  
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi asaphia,   I'm sorry for the trouble you're having placing your order using your Gift Card on our mobile app! I'd suggest closing the app and re-opening it and ma... see post
Still Have Not Received Shipping Information
I replied in a thread that was active yesterday; however, have received no response, so I am going to post it here...  I placed my order the morning of 04/21/2017 and have not received any shipping information yet.  The last few times my order stayed "In Progress" for more than one day, my order was cancelled (card charged) because of different billing and shipping addresses.  This is becoming very frustrating.  I moved and still have a bank account affiliated with my address back home, where my parents live.  With the order in question, my mother wanted to pay for it as a congratulatory gift.  The system needs to stop cancelling orders when shipping and billing address are different even though the information is accurate, which is demonstrated by charges placed on the card.  In November, a representative was able to help me and put notes all over my account/push my order through.  I've called twice and no progress has been made (both representatives were very nice, but didn't seem to be able to push it forward for me).  Please help.
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @cvanert,    I'm sorry to hear this! Due to the high volume of orders being placed during our promotion, your order may take longer than the normal 1-2 business d... see post
WTF is wrong with the Sephora website?
I've been trying to order for the last few hours and, although I can click to order items, there is no shopping cart to be found on the website. When I called in, the customer service rep couldn't help me. I've ordered online from Sephora many times in the past, but the past two times there was a sale, I haven't been able to see my cart. I don't want to sound like a conspiracy theorist, but I'm wondering if this is a way for them not to process sale items...
see post
turtlegirl79 / FRESH FACE / replied
I had the same problem and clearing cookies didn't work.  Just ordered from somewhere else. Pretty annoying especially since the sale ends soon! We shouldn't have to use... see post
Adding points with a receipt?
I recently bought products at a Sephora store and the cashier said she couldn't find my beauty insider account. Is there any way I could add the points right now? I have the receipt
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mluong13,   I can assist you with this :) I'll send you a PM now.   Always, Danee see post
Birthday Gift
I didn't place an order during my birthday month. Can I still get my birthday gift?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi slavers,   I will send you a PM to provide you with more info :)   Always, Danee see post
Hello%2C Is it possible to cancel my order%3F Order
Hello, Is it possible to cancel my order? Thank you.
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AliceChe, As your order has already started processing, I'm not able to cancel it. If you no longer want the items, you can send them back to us using the prepaid mer... see post
can you get a sample of milk skin tint?I am
I am going into sephora and I was wondering if they can give a sample of that but im not sure because of the packaging?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tayonce,   I'd suggest contacting your local Sephora store directly to see if a Cast Member is able to make you a sample of this product. Thank you!   Always,... see post
Linking my VIB account to my online account
I need help linking my VIB account to my online account.
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JoAnna1117, I will send you a message to help. see post
Hi, was wondering why I haven't received postal mail? Subscribed awhile ago and have yet to receive anything. Thanks for the help!
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kimshady, All of the information for upcoming promotions is sent via email. We do send out some direct mail, but it is not sent to all clients like the emails. If you... see post
Change my birthday on Sephora
love Sephora!!
see post
MashalA / NEWCOMER / replied
Hi! I left my birthday as January 1 instead of December 30,1999 which is what it really is. Could you help me change it please? see post
Still did not get shipping confirmation !
I placed my order on April 19 and i still did not get anshipping confirmation. Some items in my order are already out of stock i am afraid they won't be fulfilled in my order. Can i know if my order is cancelled or shipped ?
see post
cvanert / NEWCOMER / replied
Same here.  The last few times this happened, after being in "In Progress" for days, my order was cancelled (card charged) because of different billing and shipping addr... see post
If I purchase something like a concealer during the rouge sale, can I exchange it for a different shade after the sale ends?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jzheng0513,   Yes, you can exchange it for a different shade at your local Sephora store! For more information regarding our store return policy, I recommend cont... see post
Price dropped
Hi, I just found that the bite lip kit I purchased 2 days ago dropped price (from C56 to C45). It is kind of confusing, would you help me adjust the price? Thanks.
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @WendyWTY,   I'm going to send you a private message. Please check your inbox when you can. Thanks!   Best, Mali see post
Putting VIB card into my online account%3F
I recently got upgraded to VIB status in store, however my online Sephora account still shows that I'm a beauty insider with 0 points! Could someone guide me on how to link my accounts?
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @katzlein,   I would be happy to assist you with this! I'll send you a private message.   Best, Mali see post
link VIB to online account
hello , i bought over $400 in store on Friday, become a VIB,  but not try order online yet, today i wanna buy more through online, but my status not VIB,  how can link my VIB card with my account online ?
see post
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @bestuna,   I'm more than happy to assist you with linking your accounts. I'll send you a pm shortly. see post
VIB not update
Hi, I am a Vib but in online it still shows me as a beauty insider online. What can I do?
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Becczan, I will send you a message to help. see post
I now have a vib card but account still shows i am a beauty insider how do i link the two together with points on both cards?
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Jennreed,   I'll send you a private message to further assist you. :) see post
UNSUCCESSFUL AUTHORIZATION but credit card was charged?
Hi, It says on my order status that there was an unsuccessful authorization but my credit card was still charged anyways. Can someone please help me clarify this situation please? The sale is ending in a few days and I still want my order! Thank you
see post
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @jinawang,   I will send you a private message so that I can help you with this. Thank you.   Best Wishes,   Janean see post
Price Adjustment?
One of the items I ordered Tuesday is the Clinique Crayola Chubby Stick Crayon set of 8. It was full price on Tuesday but today I saw that it has gone down in price by about half. Is there any way I can get a price adjustment?
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ajmbk, I see you have been assisted with this by phone. see post
Can't Log in!'s
Every time I try to log in with a password I know is correct, it takes me back to the loin page repeatedly with no message indicating what is wrong. This happened when I tried to check out on my computer thievery time i clicked log in it took me back to my basket. I was able to check out on my phone. What's going on?
see post
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @flowers,   I'll take a look into this and then send you a pm to further assist you. see post