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anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear
BEAUTY CONNOISSEUR trendee2 / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Guess what folks, I'm a Mac user with the very same issues. I am a sephora vib and have been a loyal customer for a very long time. However, I do utilize reviews to deci... see post
Q. Linking VIB card to online profile
Trying to link up my VIB points to my online profile so I can access my status and see my points.  Anyone know how to do this? Thx
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Mims018, I will send you a message to help. :) see post
I recently purchase from Sephora JcPenney online, how can I add my point to my BI? Thank you
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @ssayra82,    I'll send you a private message shortly! Please check your inbox momentarily.    Best, Mali   see post
is there anything that can be done for missing samples?
Hi I was just wondering if theres anything that can be done for missing samples? I totally understand if nothing can be done as they are a privilege to receive but its my fav reason to shop online!
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bhavbrar / NEWCOMER / replied
thanks Mali! see post
Order still pending
I submitted a large order on Tuesday for 3 day Rouge shipping. It's Friday and the order says it's still pending and my credit card has not been charged. I was hoping to get the items within a week because of the holiday Monday (even though I should've gotten them earlier) Anyone else having this problem??
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mkmcdonnell, I'm sorry for the delay! I will look into this for you and will send you a message with more information. see post
Q. Item from order placed May 18 - Koh Gen Do Face Powder In Jar - seal was broken on the box and loose powder inside, request assistance.
Re: my Rouge order placed May 18th I received the Koh Gen Do Face Powder In Jar from this order today and noticed the seal was broken on the box and there was loose powder inside, like this was used/tested or something? I've never had issues with seals broken in the past, but that, along with some loose powder inside the jar seems like this was opened/tried by someone else, and I don''t feel comfortable using on my face. I've used this product in the past and never had a broken seal or loose powder in the jar floating around the sticker that covers the holes where the puff sits. Would someone message me to take care of this? Thank you.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi RainbowFace,   I'm so sorry to hear your order arrived in that condition! I'm going to send you a PM so I can look into this for you. Thanks! see post
Looks like Flash 2-WEEK shipping is back in effect
 Usually I don't even mind if free shipping takes more than 2 days, but Sephora should just be upfront about it and say that it will take longer. For my most recent order, I got a confirmation that it had shipped on 5/23 and a projected delivery of 5/25—I have a screenshot of that. But now it's 5/26 and the tracker says the order hasn't even arrived at the UPS facility yet! I actually googled "UPS on strike" to see if there was a problem there. Nope. This is not the first time this has happened to me, and I see that it's been mentioned by a lot of other people, too. A short email saying, "We're sorry, your order has been delayed" would be preferable to promising "2-day" shipping that takes over a week. Be honest: Promising something you can't deliver just creates ill will.  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Broo127, I'm sorry for the delay! I will look into this for you and send you a message with more information. see post
Affiliate Registration
Hi.  I have successfully registered with Rakuten LinkShare.  However, I cannot find SEPHORA for USA.  Please help.  Thank you.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Myu123, I will send you a message with more information. see post
Status: Unsuccessful Authorization
My order says unsuccessful authorization, it has been cancelled but when I checked the account balance of my MasterCard, I found that Sephora took my $118.83. What is going on? Can I get my money back? Plz help me
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Sorry for the confusion! I will send you a message with more information.  see post
Q. Sephora Bag?
Hi there! I'm seeing people getting a really cute bag from the Sephora play dates (I am a Sephora play subscriber) but my local Sephora doesn't offer play dates? Is there still a way to get the bag? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @themusefactory,    This bag was from the Mother's Day Flash Your Card Rouge event. You're welcome to check with your local Sephora to see if these are still in s... see post
AT WHAT POINT IS SEPHORA GOING TO ACTUALLY ADDRESS THE FACT THAT SHOPPERS CAN NO LONGER SEE PRODUCT REVIEWS?
CLEARING COOKIES, CACHE, AND USING A DIFFERENT BROWSER ARE NOT WORKING, NOR ARE THEY THE SOLUTION TO THIS MAJOR PROBLEM.   There are multiple conversations on this issue and there has yet to be any sort of update on how the company's tech/web team is addressing it. Sephora employees continue to give the generic "we recently updated our site, please clear you cookies, etc." That is clearly not fixing the issue for the millions of costumers using Apple mobile devices, tablets, and Safari browsers. Suggesting that we use different devices/browsers is unacceptable. The site and all of its functionally should be working and accessible on all devices. This all seems very suspicious. And as someone who spends thousands of dollars every year at Sephora, I will not be buying any products goink forward unless it's something I've already used and can attest to. Without seeing reviews, I have no way of knowing if Sephora's product claims are true. 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Em23304,    Sorry for the frustration! We have reported the issue and we are working on it.   Best, Mali see post
New Website
What's the deal with your new website? Many links are broken or take me to blank pages. The menus drop down for a micro second.  I have to try several times before I can grab a link (that is then broken or a blank page).  Even my Beauty Talk links are broken!  However, Beauty Talk is the only thing that seems to work moderately well if I can get past the screen not scrolling or scrolling significantly past the next item.   I hope this is just a test run or an anomaly that will be fixed shortly (like within the next few hours).  I don't normally complain, but I don't like change and I don't like change that doesn't work.
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SIGHTSEER sabriana / SIGHTSEER SIGHTSEER / replied
The new Sephora is a nightmare. The messages disappear after 2 seconds when they appear as the first time the page has no reviews. I get a glimpse of the reviews for 2 s... see post
Help with linking an in-store purchase to online account
Hello   Can someone help me with linking a purchase in store to reflect it online (ie not showing up in purchases/beauty bag)?   Thanks! 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @yiibee,    I would be happy to help you with this! :) I'll send you a private message. Thank you.   Best, Mali  see post
My package said DELIVERED AT MAILBOX, BUT THERE WAS NOTHING THERE
This has been my worst experience with SEPHORA ! I placed an order and was missing an item. they sent me the item i was missing. i tracked it and said it was delivered in my mail box,but there was nothing there.. i already asked my neighbors and no one seen the mail man leave a package. Ive called sephora and they just give me the run around and cant seem to want to help me. I also emailed them and they sent me a message saying the tracking shows it was delivered and they hope im enjoying my product, how can i enjoy my product if i havent recieved it..HELP !! HAS ANYONE HAD THIS ISSUE IM NOT SURE WHAT TO DO FROM THIS POINT
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SPECIAL GUEST Mrsgt213 / SPECIAL GUEST SPECIAL GUEST / replied
This has to be my worst expirience shopping online with sephora. I understand sephora reps are busy but its totally unfair that Ive already paid for something that i hav... see post
WHAT is wrong with the website??
It has been days, constant 400 errors, When will this be fixed???
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Lemonseven / NEWCOMER / replied
Even though I've contacted sephor numerous times, the problem remains. Cannot read reviews. I've been shopping on-line at Nordstroms instead.  see post
Cannot read reviews
Where are the reviews? They have disappeared off your website. I have tried on several different devices along with some friends of mine. Please do not advise using a different browser. I could see them before for several years on the same device.  This is a Sephora problem.
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BEAUTY CONNOISSEUR Em23304 / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Marieke, If you look at the chain about this same issue (that's from a couple weeks ago and has 40+ replies) you'll notice that you Sephora employees keep suggesting cl... see post
ADDING VIB CARD TO APPLE WALLET
I have an iphone 7 running ios 10.1.1. I have the sephora to go mobile app on my phone. Older versions of ios supported Passbook, my VIB card was added to passbook and it was easy to add coupons from emails (such as the 20% off sale one). Passbook has been replaced with Apple Wallet and my rewards card is no longer listed. The Sephora mobile app is on the list of apps that work with Apple Wallet and I should be able to add my rewards card as well as my sale coupon, but there is no option to. I have tried scanning the barcode from the coupon email, but it will not scan.
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lwoodz06 / NEWCOMER / replied
Ugh didn't work for me  see post
Change birth date
Hi, is there a way to change my birth date from June 23 to May 23? I don't see a way to edit that in my profile. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Missy101709, I have updated that for you :) see post
Birthday Gift after Birthday Month
I forgot to redeem my birthday gift, it was almost 2 months ago.... Can I still redeem my gift?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kacie62442, I will send you a message to help. see post
Change my birthday on Sephora
love Sephora!!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi NaNu17, I have updated that for you :) see post
Why am I no longer able to see reviews on products?
BEAUTY MAVEN pinkbonbon / BEAUTY MAVEN BEAUTY MAVEN / replied
This problem has been going on for weeks.  They keep telling you to clear Cookies, use different browser, etc....but they never fix the problem.   So many people have co... see post
Sephora's new Lasership shipping
I have Flash shipping for a year and the delivery has always been on time but recently they switched to Lasership and its absolutely horrible. First order I had after Sephora switched to them, was delivered at 9pm .... but at least that was delivered. Since then, I have 3 orders delayed now, the "tracking info" just says out for delivery every day until like 10pm when it will say "delay from Ashburn, VA", my product isn't even being shipped from there??! My products are now late by like 4 days, not to mention the one time they actually did deliver (the first time), the box was in terrible conditions, it was ripped in multiple places and was covered in dirt. Sephora needs to switch from Lasership. Is there a way I can go back to having my products shipped by UPS? 
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Valentina27 / NEWCOMER / replied
I have flash 2 day shipping and this is the second package that is two days late. Lasership does not deliver things on time or even try to. The stores' costumer service ... see post
VIB Rouge order placed May 18. As of May 23, still "in process". I request help with this. Needed order for a trip, very disappointed.
Hello. I placed an order Thursday, May 18 with my Rouge account. The order would have shipped out Friday the 19th with the flash 2 day shipping.   With that in mind, my order should have been shipped and delivered by today, May 23, but status is still "in progress". I request assistance with this, as I am very disappointed with Sephora and its Rouge program. I've been understanding in the past with other issues and rarely have a problem, but is unacceptable that order hasn't even being shipped yet as of May 23. Thank you kindly for your assistance.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @RainbowFace,   I'll send you a PM shortly to further assist you with this. :) see post
Linking VIB account
Hi I need to link my VIB account to my online account.   Not sure wht information you need to do so.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ehi0408, I will send you a message to help with this. :) see post
Q. How do I post a review for a product?
This sounds really silly but I have no idea how to post an online review and I'd really like to for a couple of products I've been using. Any help would be great!
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MeganBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi mcorrinej,    That's not a silly question! I love writing and reading reviews and I'm glad to hear that you are inspired to write some yourself. Reviews are so he... see post
I ordered an item and it hasn't shipped yet.
I ordered a couple of things on the weekend and it still has not shipped. I always get my items shipped the same day or the next day at the latest. Can I get an update?
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BEAUTY MAVEN rubythursday / BEAUTY MAVEN BEAUTY MAVEN / replied
I had the same issue, only I placed my order over a week ago. I am getting increasingly frustrated with Sephora's false promise of 2 day shipping. see post
Order with 2-day flash shipping takes over one week for delivery
I placed an order on May 15 at 9:30 a.m. PT and selected Flash 2-day shipping.  I did not receive any notifications that my order contained hazmat items that required ground shipping.  My order did not ship until Sunday, May 21 and is scheduled to arrive sometime today.  I never received any notifications about delays involving my products or general shipping issues.  The only information I received was through the VIB Rouge line, which involved me calling to ask why my package hadn't been shipped.  The support person was helpful in that he said there were issues at the warehouse, but could not provide me with an estimate of when my products were shipped.   Did anyone else experience similar delays? I feel like the majority of my orders with flash shipping arrive 1-2 days late, but I am bothered that I'm a VIB Rouge, spend thousands of dollars at Sephora, and I waited a week without any contact from the company regarding the delay.  I receive e-mails regarding backordered or delayed items from other companies all the time.  I just feel like this is another example of the declining customer service at Sephora.
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BEAUTY MAVEN rubythursday / BEAUTY MAVEN BEAUTY MAVEN / replied
Hi Nikko,   Thank you for your reply.  According to my order, none of the items were identified as hazmat.  Therefore, I am struggling to understand the extremely long... see post
Hi can someone help me change my birthday date to may 15 please?
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aleaylin, I have updated that for you :) see post
Order Status: Unsuccessful Authorization
Hi, I'm encountering a "Unsuccessful Authorization" order status.   Please help as I had thought the order would have been processed by now.   Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Amethirteen, I will send you a message to help. see post
Got the wrong package!
So so so upset. I timed my order so I could receive it in time for a gift. I wouldn't have bought it online if I knew this would happen! So frustrated. This usually never happens. I'm a VIB so I was excited to use my free 2-day shipping. I get my box, and it's not even mine! They completely mispackaged it, and now I have a stranger's makeup.   Now I have to go through the hassle of  1. Returning the package 2. Apologizing for a belated gift 3. Waiting until my package comes   What's worse, is that the stranger's makeup was also a bday gift! I can tell because in their notes they have a bday note.   On that note, I'm also super unhappy that a stranger most likely received my full name and full address. :/ 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi  makeupppppppppp,   I'm so sorry to hear you received the incorrect package and for the inconvenience this has caused you! I'm sending you a PM now to assist yo... see post